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I don't know where they're all at because I was five when I I left Holden. Yeah. But yeah. There you go. Anyway, I'm sure that you haven't called me to reminisce about a beautiful place like Horton. I can imagine. So this was, I think, probably about a year back. Okay. So we were looking at possibly moving our modified diet over to the Pure Food Co, if I remember rightly, because you guys do sort of IDC levels four, five in molds. Is that right? Yeah. Yeah. So we we got some samples of you in the molds, and we we we tried them. And I guess one of the things we were looking to achieve there is so that when we served modified fish, it looked like a fish. Or when we served modified carrot, it looked like a carrot type of thing rather than a a blob of orange or a blob of white on the plate. So that that that was that was part of the thinking. I guess as well as a little bit more control around the level of modification and the sort of guarantee that, you know, if it's meant to be a level four, then it actually is a level four type of thing. So so we look. We tried it. But in the end, if I'm brutally honest, we still had for lots of things where you look at it on the plate and go, not sure what that is. Now I knew what it was because I had the information to say this is whatever it was. But when I looked at it on the plate, I couldn't tell you. And we went round lots of staff with the food and said, here you go. Try this. And what is it? And lots of them couldn't tell you. So I ended up thinking, well, it's not gonna get it's not gonna do what I'm looking to achieve, and so we didn't head down that track. So all of this extra modified stuff is done in house. So we have a an extra own catering company who we did at the time, and we still do. It's the same company who provide all of our meals. They do the texture mods, and we've come quite aware with it. We don't use molds because we're the best one in the world. I can't get a mold for every food that's gonna look like every food. So we we abandoned that. Oh, but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think. So, like, tomato skins, if you're on a level four type of things, that wouldn't be great. So all of that's been sort of worked through. And then we also have a a compliance issue whereby at every meal time when the whatever meal is prepared, then, obviously, we saw it, you know, it's gonna be an ITZY level whatever. Then we we test it to make sure that it does comply, and then we record the testing on a very simple Microsoft form. So the chef then says, yep. Today's meal is alright. Cheffit Pai for whatever better word. This is an ITZY level four. We've done the testing and confirmed that it is. So we have the record of it from a compliance perspective. So it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal. So lunch at thirty seconds, it enters in. It sits on the Microsoft form, but the background on that is essentially an Excel document, which then practically goes on just about forever. It also means that if we ever have an issue where there's a choking episode or whatever, we can go back to that particular meal and then say, well, actually, not only was it prepared correctly, but we then tested it, and here's the record of testing. And we can we can look that up really quickly. So we're sort of okay with where we've got to in the end, and it and it's working quite well for us. I don't know. You're you're asking the wrong person. We use Aurum. They're no. They're actually national, but they are part of Baptist Care. Or maybe you're Rockingham linkers with Gracehaven. Yep. You can certainly connect and keep in contact. I don't have any plans to change at the moment. So but by all means, you've got my email address, I assume. So yeah. Shoot me some emails. We'll keep in touch that way. There you go. And my wife's from Easington. Yeah. So is she. Yeah. Fair enough. All good. Yeah. You would. And it and it and it is difficult. I get that. So Sounds good. Thanks for that. You're welcome. 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is. It's true. But I I did live in Horton for a while in Cotswood Park Estate. I did. Yeah.\n\nMy grandma lives there. Hundred Hundred And 7 Cotsford Park Estate. I I confess. I don't know where they're all at because I was five when I I left Holden. Yeah.\n\nBut yeah. There you go. Anyway, I'm sure that you haven't called me to reminisce about a beautiful place like Horton. I can imagine. So this was, I think, probably about a year back.\n\nOkay. So we were looking at possibly moving our modified diet over to the Pure Food Co, if I remember rightly, because you guys do sort of IDC levels four, five in molds. Is that right? Yeah. Yeah.\n\nSo we we got some samples of you in the molds, and we we we tried them. And I guess one of the things we were looking to achieve there is so that when we served modified fish, it looked like a fish. Or when we served modified carrot, it looked like a carrot type of thing rather than a a blob of orange or a blob of white on the plate. So that that that was that was part of the thinking. I guess as well as a little bit more control around the level of modification and the sort of guarantee that, you know, if it's meant to be a level four, then it actually is a level four type of thing.\n\nSo so we look. We tried it. But in the end, if I'm brutally honest, we still had for lots of things where you look at it on the plate and go, not sure what that is. Now I knew what it was because I had the information to say this is whatever it was. But when I looked at it on the plate, I couldn't tell you.\n\nAnd we went round lots of staff with the food and said, here you go. Try this. And what is it? And lots of them couldn't tell you. So I ended up thinking, well, it's not gonna get it's not gonna do what I'm looking to achieve, and so we didn't head down that track.\n\nSo all of this extra modified stuff is done in house. So we have a an extra own catering company who we did at the time, and we still do. It's the same company who provide all of our meals. They do the texture mods, and we've come quite aware with it. We don't use molds because we're the best one in the world.\n\nI can't get a mold for every food that's gonna look like every food. So we we abandoned that. Oh, but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think. So, like, tomato skins, if you're on a level four type of things, that wouldn't be great. So all of that's been sort of worked through.\n\nAnd then we also have a a compliance issue whereby at every meal time when the whatever meal is prepared, then, obviously, we saw it, you know, it's gonna be an ITZY level whatever. Then we we test it to make sure that it does comply, and then we record the testing on a very simple Microsoft form. So the chef then says, yep. Today's meal is alright. Cheffit Pai for whatever better word.\n\nThis is an ITZY level four. We've done the testing and confirmed that it is. So we have the record of it from a compliance perspective. So it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal. So lunch at thirty seconds, it enters in.\n\nIt sits on the Microsoft form, but the background on that is essentially an Excel document, which then practically goes on just about forever. It also means that if we ever have an issue where there's a choking episode or whatever, we can go back to that particular meal and then say, well, actually, not only was it prepared correctly, but we then tested it, and here's the record of testing. And we can we can look that up really quickly. So we're sort of okay with where we've got to in the end, and it and it's working quite well for us. I don't know.\n\nYou're you're asking the wrong person. We use Aurum. They're no. They're actually national, but they are part of Baptist Care. Or maybe you're Rockingham linkers with Gracehaven.\n\nYep. You can certainly connect and keep in contact. I don't have any plans to change at the moment. So but by all means, you've got my email address, I assume. So yeah.\n\nShoot me some emails. We'll keep in touch that way. There you go. And my wife's from Easington. Yeah.\n\nSo is she. Yeah. Fair enough. All good. Yeah.\n\nYou would. And it and it and it is difficult. I get that. So Sounds good. Thanks for that.\n\nYou're welcome. Bye.","paragraphs":[{"sentences":[{"text":"It is.","start":5.8399997,"end":10.9,"sentiment":"neutral","sentiment_score":0.01492776395753026},{"text":"It's true.","start":11.5199995,"end":12.24,"sentiment":"neutral","sentiment_score":0.027074569836258888},{"text":"But I I did live in Horton for a while in Cotswood Park Estate.","start":12.24,"end":15.54,"sentiment":"neutral","sentiment_score":0.02638353088072368},{"text":"I did.","start":16.555,"end":17.295,"sentiment":"neutral","sentiment_score":-0.08028322644531727},{"text":"Yeah.","start":19.275,"end":19.515,"sentiment":"neutral","sentiment_score":0.028447449207305908}],"sentiment":"neutral","sentiment_score":0.015297861725446723,"num_words":21,"start":5.8399997,"end":19.515},{"sentences":[{"text":"My grandma lives there.","start":19.515,"end":20.395,"sentiment":"neutral","sentiment_score":0.04466221760958433},{"text":"Hundred Hundred And 7 Cotsford Park Estate.","start":20.395,"end":23.055,"sentiment":"neutral","sentiment_score":0.030165080513272966},{"text":"I I confess.","start":37.7,"end":38.34,"sentiment":"neutral","sentiment_score":-0.18482987582683563},{"text":"I don't know where they're all at because I was five when I I left Holden.","start":38.34,"end":43.879997,"sentiment":"neutral","sentiment_score":-0.15666047052945942},{"text":"Yeah.","start":44.375,"end":44.855,"sentiment":"neutral","sentiment_score":-0.01883815973997116}],"sentiment":"neutral","sentiment_score":-0.08677712521485743,"num_words":31,"start":19.515,"end":44.855},{"sentences":[{"text":"But yeah.","start":44.855,"end":45.335,"sentiment":"neutral","sentiment_score":-0.025020538829267025},{"text":"There you go.","start":45.335,"end":46.235,"sentiment":"neutral","sentiment_score":-0.011861246700088183},{"text":"Anyway, I'm sure that you haven't called me to reminisce about a beautiful place like Horton.","start":47.015,"end":52.635002,"sentiment":"neutral","sentiment_score":0.11100526712834835},{"text":"I can imagine.","start":55.735,"end":56.635002,"sentiment":"neutral","sentiment_score":-0.024449750781059265},{"text":"So this was, I think, probably about a year back.","start":104.185005,"end":109.08501,"sentiment":"neutral","sentiment_score":-0.18445182889699935}],"sentiment":"neutral","sentiment_score":-0.006688473088776364,"num_words":34,"start":44.855,"end":109.08501},{"sentences":[{"text":"Okay.","start":114.36,"end":114.86,"sentiment":"neutral","sentiment_score":-0.08016540855169296},{"text":"So we were looking at possibly moving our modified diet over to the Pure Food Co, if I remember rightly, because you guys do sort of IDC levels four, five in molds.","start":115.8,"end":135.075,"sentiment":"neutral","sentiment_score":0.015133931767195463},{"text":"Is that right?","start":135.135,"end":135.955,"sentiment":"neutral","sentiment_score":0.09122176220019658},{"text":"Yeah.","start":137.695,"end":138.195,"sentiment":"neutral","sentiment_score":0.19306474924087524},{"text":"Yeah.","start":141.935,"end":142.435,"sentiment":"neutral","sentiment_score":0.15766550600528717}],"sentiment":"neutral","sentiment_score":0.02706620920645563,"num_words":38,"start":114.36,"end":142.435},{"sentences":[{"text":"So we we got some samples of you in the molds, and we we we tried them.","start":142.44,"end":146.86,"sentiment":"neutral","sentiment_score":0.10300968390177279},{"text":"And I guess one of the things we were looking to achieve there is so that when we served modified fish, it looked like a fish.","start":147.8,"end":158.495,"sentiment":"neutral","sentiment_score":0.09226647764444351},{"text":"Or when we served modified carrot, it looked like a carrot type of thing rather than a a blob of orange or a blob of white on the plate.","start":158.495,"end":167.39499,"sentiment":"neutral","sentiment_score":0.05987447301118538},{"text":"So that that that was that was part of the thinking.","start":167.775,"end":170.515,"sentiment":"neutral","sentiment_score":0.13913778283379294},{"text":"I guess as well as a little bit more control around the level of modification and the sort of guarantee that, you know, if it's meant to be a level four, then it actually is a level four type of thing.","start":171.89,"end":186.825,"sentiment":"neutral","sentiment_score":0.0772510286329723}],"sentiment":"neutral","sentiment_score":0.08535693989946477,"num_words":124,"start":142.44,"end":186.825},{"sentences":[{"text":"So so we look.","start":188.025,"end":191.545,"sentiment":"neutral","sentiment_score":0.06301386002451181},{"text":"We tried it.","start":191.545,"end":192.525,"sentiment":"neutral","sentiment_score":0.08962817241748174},{"text":"But in the end, if I'm brutally honest, we still had for lots of things where you look at it on the plate and go, not sure what that is.","start":192.745,"end":203.95999,"sentiment":"neutral","sentiment_score":-0.15056773101290066},{"text":"Now I knew what it was because I had the information to say this is whatever it was.","start":204.58,"end":209.4,"sentiment":"neutral","sentiment_score":-0.13682345135344398},{"text":"But when I looked at it on the plate, I couldn't tell you.","start":209.45999,"end":213.56,"sentiment":"neutral","sentiment_score":-0.24908530253630418}],"sentiment":"neutral","sentiment_score":-0.14260327985838933,"num_words":68,"start":188.025,"end":213.56},{"sentences":[{"text":"And we went round lots of staff with the food and said, here you go.","start":213.78,"end":218.925,"sentiment":"neutral","sentiment_score":0.05191300647954146},{"text":"Try this.","start":218.925,"end":219.565,"sentiment":"neutral","sentiment_score":0.18952011317014694},{"text":"And what is it?","start":219.565,"end":221.565,"sentiment":"neutral","sentiment_score":0.02525882050395012},{"text":"And lots of them couldn't tell you.","start":221.565,"end":223.425,"sentiment":"neutral","sentiment_score":-0.3202661680323737},{"text":"So I ended up thinking, well, it's not gonna get it's not gonna do what I'm looking to achieve, and so we didn't head down that track.","start":223.485,"end":231.265,"sentiment":"negative","sentiment_score":-0.4338198988525956}],"sentiment":"neutral","sentiment_score":-0.23084054253995417,"num_words":55,"start":213.78,"end":231.265},{"sentences":[{"text":"So all of this extra modified stuff is done in house.","start":264.66,"end":268.1,"sentiment":"neutral","sentiment_score":0.060897134921767494},{"text":"So we have a an extra own catering company who we did at the time, and we still do.","start":268.1,"end":272.915,"sentiment":"neutral","sentiment_score":0.08906100141374688},{"text":"It's the same company who provide all of our meals.","start":272.915,"end":276.855,"sentiment":"neutral","sentiment_score":0.07876081429421902},{"text":"They do the texture mods, and we've come quite aware with it.","start":277.635,"end":280.595,"sentiment":"neutral","sentiment_score":0.0158995824555556},{"text":"We don't use molds because we're the best one in the world.","start":280.595,"end":284.75,"sentiment":"neutral","sentiment_score":-0.21784335002303123}],"sentiment":"neutral","sentiment_score":0.011348600673954934,"num_words":64,"start":264.66,"end":284.75},{"sentences":[{"text":"I can't get a mold for every food that's gonna look like every food.","start":284.75,"end":288.03,"sentiment":"negative","sentiment_score":-0.3367637928043093},{"text":"So we we abandoned that.","start":288.03,"end":289.65002,"sentiment":"neutral","sentiment_score":-0.24404979944229127},{"text":"Oh, but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think.","start":293.95,"end":309.15,"sentiment":"neutral","sentiment_score":-0.005664228342282467},{"text":"So, like, tomato skins, if you're on a level four type of things, that wouldn't be great.","start":309.15,"end":313.65,"sentiment":"neutral","sentiment_score":-0.012347304645706627},{"text":"So all of that's been sort of worked through.","start":314.27,"end":316.44998,"sentiment":"neutral","sentiment_score":-0.19406767106718487}],"sentiment":"neutral","sentiment_score":-0.09657571690955333,"num_words":84,"start":284.75,"end":316.44998},{"sentences":[{"text":"And then we also have a a compliance issue whereby at every meal time when the whatever meal is prepared, then, obviously, we saw it, you know, it's gonna be an ITZY level whatever.","start":316.59,"end":328.42502,"sentiment":"neutral","sentiment_score":0.055314142804811985},{"text":"Then we we test it to make sure that it does comply, and then we record the testing on a very simple Microsoft form.","start":329.285,"end":338.505,"sentiment":"neutral","sentiment_score":0.06366422073915601},{"text":"So the chef then says, yep.","start":338.84,"end":340.2,"sentiment":"neutral","sentiment_score":0.05943419598042965},{"text":"Today's meal is alright.","start":340.2,"end":342.72,"sentiment":"neutral","sentiment_score":0.17022613435983658},{"text":"Cheffit Pai for whatever better word.","start":342.76,"end":344.7,"sentiment":"neutral","sentiment_score":0.1287801700333754}],"sentiment":"neutral","sentiment_score":0.07052449846791255,"num_words":74,"start":316.59,"end":344.7},{"sentences":[{"text":"This is an ITZY level four.","start":345.0,"end":346.76,"sentiment":"neutral","sentiment_score":0.09190551564097404},{"text":"We've done the testing and confirmed that it is.","start":346.76,"end":348.86002,"sentiment":"neutral","sentiment_score":0.14885256191094717},{"text":"So we have the record of it from a compliance perspective.","start":349.0,"end":351.90002,"sentiment":"neutral","sentiment_score":0.09938616678118706},{"text":"So it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal.","start":355.065,"end":367.565,"sentiment":"neutral","sentiment_score":0.2793647707439959},{"text":"So lunch at thirty seconds, it enters in.","start":368.09,"end":370.19,"sentiment":"neutral","sentiment_score":0.07531605381518602}],"sentiment":"neutral","sentiment_score":0.1897962890904058,"num_words":66,"start":345.0,"end":370.19},{"sentences":[{"text":"It sits on the Microsoft form, but the background on that is essentially an Excel document, which then practically goes on just about forever.","start":370.25,"end":380.03,"sentiment":"neutral","sentiment_score":0.06753370352089405},{"text":"It also means that if we ever have an issue where there's a choking episode or whatever, we can go back to that particular meal and then say, well, actually, not only was it prepared correctly, but we then tested it, and here's the record of testing.","start":380.335,"end":392.675,"sentiment":"neutral","sentiment_score":0.07428980118051999},{"text":"And we can we can look that up really quickly.","start":393.07,"end":395.73,"sentiment":"neutral","sentiment_score":0.19464038461446762},{"text":"So we're sort of okay with where we've got to in the end, and it and it's working quite well for us.","start":395.79,"end":401.33002,"sentiment":"neutral","sentiment_score":0.2077284868467938},{"text":"I don't know.","start":429.95,"end":430.43002,"sentiment":"neutral","sentiment_score":-0.02307205523053805}],"sentiment":"neutral","sentiment_score":0.10905324463272097,"num_words":106,"start":370.25,"end":430.43002},{"sentences":[{"text":"You're you're asking the wrong person.","start":430.43002,"end":432.05002,"sentiment":"neutral","sentiment_score":-0.0363468878592054},{"text":"We use Aurum.","start":442.695,"end":443.755,"sentiment":"neutral","sentiment_score":0.002605690931280454},{"text":"They're no.","start":449.35,"end":451.75,"sentiment":"neutral","sentiment_score":-0.01975107565522194},{"text":"They're actually national, but they are part of Baptist Care.","start":451.75,"end":458.01,"sentiment":"neutral","sentiment_score":-0.004988026199862361},{"text":"Or maybe you're Rockingham linkers with Gracehaven.","start":459.99,"end":462.57,"sentiment":"neutral","sentiment_score":0.04548082873225212}],"sentiment":"neutral","sentiment_score":0.0006685404805466533,"num_words":28,"start":430.43002,"end":462.57},{"sentences":[{"text":"Yep.","start":470.045,"end":470.545,"sentiment":"neutral","sentiment_score":0.04457009583711624},{"text":"You can certainly connect and keep in contact.","start":495.815,"end":497.67502,"sentiment":"positive","sentiment_score":0.49545014649629593},{"text":"I don't have any plans to change at the moment.","start":497.815,"end":499.975,"sentiment":"neutral","sentiment_score":-0.12064120508730411},{"text":"So but by all means, you've got my email address, I assume.","start":499.975,"end":504.475,"sentiment":"neutral","sentiment_score":-0.014828356370950738},{"text":"So yeah.","start":505.975,"end":506.935,"sentiment":"neutral","sentiment_score":0.02867115195840597}],"sentiment":"neutral","sentiment_score":0.08124731043635895,"num_words":33,"start":470.045,"end":506.935},{"sentences":[{"text":"Shoot me some emails.","start":506.935,"end":507.975,"sentiment":"neutral","sentiment_score":0.08469442557543516},{"text":"We'll keep in touch that way.","start":507.975,"end":509.595,"sentiment":"neutral","sentiment_score":0.19769552846749625},{"text":"There you go.","start":521.75,"end":522.31,"sentiment":"neutral","sentiment_score":0.056803868462642036},{"text":"And my wife's from Easington.","start":522.31,"end":523.61,"sentiment":"neutral","sentiment_score":0.06499936580657958},{"text":"Yeah.","start":526.955,"end":527.275,"sentiment":"neutral","sentiment_score":0.04421519488096237}],"sentiment":"neutral","sentiment_score":0.10866181591623708,"num_words":19,"start":506.935,"end":527.275},{"sentences":[{"text":"So is she.","start":527.275,"end":528.175,"sentiment":"neutral","sentiment_score":0.039040207862854004},{"text":"Yeah.","start":535.115,"end":535.615,"sentiment":"neutral","sentiment_score":0.134675532579422},{"text":"Fair enough.","start":535.675,"end":536.395,"sentiment":"neutral","sentiment_score":0.23640862107276917},{"text":"All good.","start":536.395,"end":537.135,"sentiment":"positive","sentiment_score":0.3501223921775818},{"text":"Yeah.","start":559.655,"end":559.97504,"sentiment":"neutral","sentiment_score":0.08479849994182587}],"sentiment":"neutral","sentiment_score":0.167739631401168,"num_words":9,"start":527.275,"end":559.97504},{"sentences":[{"text":"You would.","start":559.97504,"end":560.715,"sentiment":"neutral","sentiment_score":0.12103957496583462},{"text":"And it and it and it is difficult.","start":560.85504,"end":562.79504,"sentiment":"neutral","sentiment_score":-0.05930055305361748},{"text":"I get that.","start":563.255,"end":563.895,"sentiment":"neutral","sentiment_score":-0.1287128006418546},{"text":"So Sounds good.","start":563.895,"end":579.8609,"sentiment":"positive","sentiment_score":0.5567702353000641},{"text":"Thanks for that.","start":579.8609,"end":580.7609,"sentiment":"positive","sentiment_score":0.8950402140617371}],"sentiment":"neutral","sentiment_score":0.19668250903487206,"num_words":19,"start":559.97504,"end":580.7609},{"sentences":[{"text":"You're welcome.","start":582.5009,"end":583.3209,"sentiment":"positive","sentiment_score":0.56809401512146},{"text":"Bye.","start":583.3809,"end":583.8809,"sentiment":"positive","sentiment_score":0.3694738149642944}],"sentiment":"positive","sentiment_score":0.5018872817357382,"num_words":3,"start":582.5009,"end":583.8809}]}}]},{"alternatives":[{"transcript":"Hello? Is that Mike? Hello? I'm from Horton. I hear you from Hartlepool. It's you did not stop it. Did you really? Oh, look at that. We lived in we lived on Number 8 Morpeth Avenue. I've got oh my god. I've got family in in Newcastle Newcastle Avenue and Kent Ave. They're all over the shop my lot in Holland still. God. No. Because it's oh, yeah. Well, I'll let you off then. Yeah. That's madness. Yes. I know. It's all boarded up now, Mike. Anyway, no. I have not. And, look, introducing myself, Sue from the Pure Food Co. I've only been in the role a few weeks. I'm I'm kinda looking after it. I I am gonna be permanent. I am permanent. Tony, who I think you might have had contact with, he's not been well, and he's still not well. So he's been out of out of touch for a long time, and they brought me on to obviously, hopefully, he'll get back to a point where he can come back and continue. But in the meantime, they've smothered me in to kind of help and bridge the gap. So I just wondered where were you where were you? You're in his notes, but I don't really know where, what, how it all ended. That would be right. He fell ill, I think it was September last year. Right. Okay. Yes. We do. Correct. All fortified and all, like, natural and stuff like that. Yes. We do. Mhmm. Mhmm. Okay. Yes. Yes. Yes. Yes. Yeah. All the compliance now. Absolutely. Yeah. Yeah. No. Okay. Because you think you're completely correct. It doesn't like, we don't do particular fish shape or we do like a lamb chop and but the beans look like beans. The peas look like peas. But for us, it's more about the flavor profile, and and I'm and I'm only speaking to what I've discovered over the last four weeks. But so I don't know whether it's come forward since then or or or really, I'm not sure. But I guess what are you doing now in terms of your texture modified food? Where are you at with that? Okay. Uh-huh. No. You can't. I'm not. You know what? Yeah. That's probably why why we don't either, I would imagine. Yeah. So correct. Yeah. Yeah. No. No. No. Absolutely not. Yes. Perfect. Yeah. Yes. Mhmm. Yeah. Right. Good. Yeah. So that's working really well for you. Yeah. Yeah. Yes. Yeah. Yes. Yeah. Yeah. Great. That's good. Perfect. That and you know what? That's that's great. That's good news to hear. I guess for me, I'm just because a lot of facilities are are doing their own. I'm just more of that, you know, part where if there's ever any need for backup or if things are going to change, you need a review or you want to review or you you know? So you're catering the company at the moment. You know, they're doing it quite happily. How many level four and fives have you got? Just curious. Don't know? Nah. Nah. Nah. It doesn't matter. It's just mine. I was just a bit I am a bit curious. That's all. But that's fine. So I guess for me, your catering is who are they? Who do who do they who is it? Oh, yeah. Are are they based in Rockingham? I don't they used to be, I believe. No. Anyway right. Lovely. I I yes. I think it might have been, and it's from my old job. So that's probably more more about what it was. But yeah. Okay. Well, that's perfect. Well, you know, that's great that it's working and you're not having any any challenges per se. So I guess for me, if you're okay, I'll just give you some information. And if you need it, you can review it. And if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact. Would that would that be okay? Yeah. No. No. No. No. Yes. K. And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now. There's not many people I come across that know even Horton. Never mind have lived there or in Pete Lee, for god's sake. She's well, that's where I was born, Little Salt Hospital. Crikey. Good lord. Was she really? Alright. Sorry. Sorry. But I'm coming to find you to say hello. Alright. Yeah. Well, listen. I do appreciate you calling me back. And, yeah, that's great. I'm I'm no problem at all. I just wondered whereabouts we were and what was happening. But, yeah, in relation to those molds, too, you're right. I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you? But it's a good idea. Yeah. You would. No. Absolutely. But no. That's good. And so, like I say, I'll just book you an email of you know, and then you've got my contact details. And anything new, if you like, I'll send through. And if you ever ever if your position ever changes, you'll know where to find me. Excellent news. Thanks for your time, Mike. See you. 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Is that Mike? Hello? I'm from Horton. I hear you from Hartlepool.\n\nIt's you did not stop it. Did you really? Oh, look at that. We lived in we lived on Number 8 Morpeth Avenue. I've got oh my god.\n\nI've got family in in Newcastle Newcastle Avenue and Kent Ave. They're all over the shop my lot in Holland still. God. No. Because it's oh, yeah.\n\nWell, I'll let you off then. Yeah. That's madness. Yes. I know.\n\nIt's all boarded up now, Mike. Anyway, no. I have not. And, look, introducing myself, Sue from the Pure Food Co. I've only been in the role a few weeks.\n\nI'm I'm kinda looking after it. I I am gonna be permanent. I am permanent. Tony, who I think you might have had contact with, he's not been well, and he's still not well. So he's been out of out of touch for a long time, and they brought me on to obviously, hopefully, he'll get back to a point where he can come back and continue.\n\nBut in the meantime, they've smothered me in to kind of help and bridge the gap. So I just wondered where were you where were you? You're in his notes, but I don't really know where, what, how it all ended. That would be right. He fell ill, I think it was September last year.\n\nRight. Okay. Yes. We do. Correct.\n\nAll fortified and all, like, natural and stuff like that. Yes. We do. Mhmm. Mhmm.\n\nOkay. Yes. Yes. Yes. Yes.\n\nYeah. All the compliance now. Absolutely. Yeah. Yeah.\n\nNo. Okay. Because you think you're completely correct. It doesn't like, we don't do particular fish shape or we do like a lamb chop and but the beans look like beans. The peas look like peas.\n\nBut for us, it's more about the flavor profile, and and I'm and I'm only speaking to what I've discovered over the last four weeks. But so I don't know whether it's come forward since then or or or really, I'm not sure. But I guess what are you doing now in terms of your texture modified food? Where are you at with that? Okay.\n\nUh-huh. No. You can't. I'm not. You know what?\n\nYeah. That's probably why why we don't either, I would imagine. Yeah. So correct. Yeah.\n\nYeah. No. No. No. Absolutely not.\n\nYes. Perfect. Yeah. Yes. Mhmm.\n\nYeah. Right. Good. Yeah. So that's working really well for you.\n\nYeah. Yeah. Yes. Yeah. Yes.\n\nYeah. Yeah. Great. That's good. Perfect.\n\nThat and you know what? That's that's great. That's good news to hear. I guess for me, I'm just because a lot of facilities are are doing their own. I'm just more of that, you know, part where if there's ever any need for backup or if things are going to change, you need a review or you want to review or you you know?\n\nSo you're catering the company at the moment. You know, they're doing it quite happily. How many level four and fives have you got? Just curious. Don't know?\n\nNah. Nah. Nah. It doesn't matter. It's just mine.\n\nI was just a bit I am a bit curious. That's all. But that's fine. So I guess for me, your catering is who are they? Who do who do they who is it?\n\nOh, yeah. Are are they based in Rockingham? I don't they used to be, I believe. No. Anyway right.\n\nLovely. I I yes. I think it might have been, and it's from my old job. So that's probably more more about what it was. But yeah.\n\nOkay. Well, that's perfect. Well, you know, that's great that it's working and you're not having any any challenges per se. So I guess for me, if you're okay, I'll just give you some information. And if you need it, you can review it.\n\nAnd if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact. Would that would that be okay? Yeah. No. No.\n\nNo. No. Yes. K. And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now.\n\nThere's not many people I come across that know even Horton. Never mind have lived there or in Pete Lee, for god's sake. She's well, that's where I was born, Little Salt Hospital. Crikey. Good lord.\n\nWas she really? Alright. Sorry. Sorry. But I'm coming to find you to say hello.\n\nAlright. Yeah. Well, listen. I do appreciate you calling me back. And, yeah, that's great.\n\nI'm I'm no problem at all. I just wondered whereabouts we were and what was happening. But, yeah, in relation to those molds, too, you're right. I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you? But it's a good idea.\n\nYeah. You would. No. Absolutely. But no.\n\nThat's good. And so, like I say, I'll just book you an email of you know, and then you've got my contact details. And anything new, if you like, I'll send through. And if you ever ever if your position ever changes, you'll know where to find me. Excellent news.\n\nThanks for your time, Mike. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.003617214970290661},{"text":"Is that Mike?","start":2.0,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.011426446959376335},{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.006804318632930517},{"text":"I'm from Horton.","start":5.04,"end":6.24,"sentiment":"neutral","sentiment_score":0.016069615880648296},{"text":"I hear you from Hartlepool.","start":6.24,"end":8.18,"sentiment":"neutral","sentiment_score":0.020965621806681156}],"sentiment":"neutral","sentiment_score":0.015210602396669297,"num_words":13,"start":0.88,"end":8.18},{"sentences":[{"text":"It's you did not stop it.","start":11.04,"end":17.435,"sentiment":"neutral","sentiment_score":-0.024396360696603853},{"text":"Did you really?","start":17.895,"end":18.715,"sentiment":"neutral","sentiment_score":-0.01607897396509846},{"text":"Oh, look at 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weeks.","start":62.27,"end":64.53,"sentiment":"neutral","sentiment_score":-0.06800292515092426}],"sentiment":"neutral","sentiment_score":-0.05270015384206393,"num_words":30,"start":52.99,"end":64.53},{"sentences":[{"text":"I'm I'm kinda looking after it.","start":64.67,"end":67.615,"sentiment":"neutral","sentiment_score":-0.058774061501026154},{"text":"I I am gonna be permanent.","start":67.615,"end":68.895,"sentiment":"neutral","sentiment_score":-0.049761692682902016},{"text":"I am permanent.","start":68.895,"end":69.615,"sentiment":"neutral","sentiment_score":-0.046768455455700554},{"text":"Tony, who I think you might have had contact with, he's not been well, and he's still not well.","start":69.615,"end":76.515,"sentiment":"neutral","sentiment_score":-0.30011584335251856},{"text":"So he's been out of out of touch for a long time, and they brought me on to obviously, hopefully, he'll get back to a point where he can come back and 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lamb chop and but the beans look like beans.","start":235.075,"end":243.155,"sentiment":"neutral","sentiment_score":-0.021363004718137825},{"text":"The peas look like peas.","start":243.155,"end":244.53499,"sentiment":"neutral","sentiment_score":0.09143653512001038}],"sentiment":"neutral","sentiment_score":0.04395866642395655,"num_words":36,"start":214.215,"end":244.53499},{"sentences":[{"text":"But for us, it's more about the flavor profile, and and I'm and I'm only speaking to what I've discovered over the last four weeks.","start":244.75499,"end":253.7,"sentiment":"neutral","sentiment_score":0.1411283016204834},{"text":"But so I don't know whether it's come forward since then or or or really, I'm not sure.","start":253.92,"end":258.66,"sentiment":"neutral","sentiment_score":-0.12916196261843046},{"text":"But I guess what are you doing now in terms of your texture modified 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good.","start":399.775,"end":400.595,"sentiment":"positive","sentiment_score":0.536911129951477},{"text":"Perfect.","start":401.455,"end":401.955,"sentiment":"positive","sentiment_score":0.3946115374565125}],"sentiment":"positive","sentiment_score":0.34589778694013756,"num_words":6,"start":398.815,"end":401.955},{"sentences":[{"text":"That and you know what?","start":402.01498,"end":402.97498,"sentiment":"neutral","sentiment_score":0.1264410436153412},{"text":"That's that's great.","start":402.97498,"end":404.255,"sentiment":"positive","sentiment_score":0.8319545388221741},{"text":"That's good news to hear.","start":404.255,"end":405.29498,"sentiment":"positive","sentiment_score":0.8119761228561402},{"text":"I guess for me, I'm just because a lot of facilities are are doing their own.","start":405.29498,"end":410.5,"sentiment":"neutral","sentiment_score":0.10520531958900392},{"text":"I'm just more of that, you know, part where if there's ever any need for backup or if things are going to change, you need a review or you want to review or you you know?","start":410.64,"end":420.045,"sentiment":"neutral","sentiment_score":0.06181980765217708}],"sentiment":"neutral","sentiment_score":0.17071919442655947,"num_words":65,"start":402.01498,"end":420.045},{"sentences":[{"text":"So you're catering the company at the moment.","start":420.125,"end":422.545,"sentiment":"neutral","sentiment_score":0.055243592243641615},{"text":"You know, they're doing it quite happily.","start":423.165,"end":424.86502,"sentiment":"neutral","sentiment_score":0.1995482391544751},{"text":"How many level four and fives have you got?","start":424.92502,"end":427.505,"sentiment":"neutral","sentiment_score":0.028297142436107},{"text":"Just curious.","start":427.565,"end":428.30502,"sentiment":"neutral","sentiment_score":-0.003746229689568281},{"text":"Don't 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curious.","start":433.285,"end":435.08502,"sentiment":"neutral","sentiment_score":-0.02551819905638695},{"text":"That's all.","start":435.08502,"end":435.63,"sentiment":"neutral","sentiment_score":0.00314096049987711},{"text":"But that's fine.","start":435.71,"end":436.93,"sentiment":"neutral","sentiment_score":0.050300825387239456},{"text":"So I guess for me, your catering is who are they?","start":437.39,"end":440.75,"sentiment":"neutral","sentiment_score":0.003416829022832892},{"text":"Who do who do they who is it?","start":440.75,"end":442.69,"sentiment":"neutral","sentiment_score":-0.004481301933992654}],"sentiment":"neutral","sentiment_score":-0.0028312614595051855,"num_words":34,"start":433.285,"end":442.69},{"sentences":[{"text":"Oh, yeah.","start":444.27002,"end":444.99,"sentiment":"neutral","sentiment_score":0.004172664950601757},{"text":"Are are they based in Rockingham?","start":444.99,"end":446.85,"sentiment":"neutral","sentiment_score":-0.0013906928555419047},{"text":"I don't they used to be, I believe.","start":446.99,"end":448.77002,"sentiment":"neutral","sentiment_score":-0.024782571708783507},{"text":"No.","start":449.23,"end":449.55002,"sentiment":"neutral","sentiment_score":-0.0322071835398674},{"text":"Anyway right.","start":449.55002,"end":459.27502,"sentiment":"neutral","sentiment_score":0.0030596945434808714}],"sentiment":"neutral","sentiment_score":-0.011807747123959033,"num_words":19,"start":444.27002,"end":459.27502},{"sentences":[{"text":"Lovely.","start":459.33502,"end":459.83502,"sentiment":"neutral","sentiment_score":0.10594892501831056},{"text":"I I yes.","start":460.135,"end":463.89,"sentiment":"neutral","sentiment_score":0.030581597859660786},{"text":"I think it might have been, and it's from my old job.","start":463.89,"end":466.37,"sentiment":"neutral","sentiment_score":-0.006831045534151296},{"text":"So that's probably more more about what it 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it.","start":483.465,"end":484.985,"sentiment":"neutral","sentiment_score":0.20401429136594137}],"sentiment":"neutral","sentiment_score":0.30334541675719345,"num_words":44,"start":470.13,"end":484.985},{"sentences":[{"text":"And if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact.","start":484.985,"end":493.22,"sentiment":"neutral","sentiment_score":0.18464737491948263},{"text":"Would that would that be okay?","start":493.22,"end":494.6,"sentiment":"neutral","sentiment_score":0.12487409450113773},{"text":"Yeah.","start":498.42,"end":498.92,"sentiment":"neutral","sentiment_score":-0.11773981899023056},{"text":"No.","start":499.86,"end":500.18,"sentiment":"neutral","sentiment_score":-0.1161855086684227},{"text":"No.","start":500.18,"end":500.42,"sentiment":"neutral","sentiment_score":-0.10846081376075745}],"sentiment":"neutral","sentiment_score":0.15072932225224134,"num_words":37,"start":484.985,"end":500.42},{"sentences":[{"text":"No.","start":500.42,"end":500.74,"sentiment":"neutral","sentiment_score":-0.11272895336151124},{"text":"No.","start":500.74,"end":501.24,"sentiment":"neutral","sentiment_score":-0.10057269036769868},{"text":"Yes.","start":506.935,"end":507.435,"sentiment":"neutral","sentiment_score":0.10084764659404756},{"text":"K.","start":510.055,"end":510.375,"sentiment":"neutral","sentiment_score":0.0634206086397171},{"text":"And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now.","start":510.375,"end":515.415,"sentiment":"neutral","sentiment_score":0.13983332148442665}],"sentiment":"neutral","sentiment_score":0.11810594025467124,"num_words":28,"start":500.42,"end":515.415},{"sentences":[{"text":"There's not many people I come across that know even Horton.","start":515.415,"end":518.455,"sentiment":"neutral","sentiment_score":0.0015348136234520512},{"text":"Never mind have lived there or in Pete Lee, for god's sake.","start":518.455,"end":521.595,"sentiment":"neutral","sentiment_score":0.01262891098546485},{"text":"She's well, that's where I was born, Little Salt Hospital.","start":524.03,"end":526.45,"sentiment":"neutral","sentiment_score":0.06544594652950764},{"text":"Crikey.","start":527.55,"end":528.05,"sentiment":"neutral","sentiment_score":0.04731118679046631},{"text":"Good lord.","start":528.83,"end":529.47,"sentiment":"neutral","sentiment_score":0.16982632130384445}],"sentiment":"neutral","sentiment_score":0.033607032677132845,"num_words":36,"start":515.415,"end":529.47},{"sentences":[{"text":"Was she really?","start":529.47,"end":530.37,"sentiment":"neutral","sentiment_score":0.03899704416592916},{"text":"Alright.","start":530.75,"end":531.25,"sentiment":"neutral","sentiment_score":0.053516339510679245},{"text":"Sorry.","start":531.39,"end":531.89,"sentiment":"neutral","sentiment_score":0.004128187894821167},{"text":"Sorry.","start":532.11,"end":532.61,"sentiment":"neutral","sentiment_score":0.003661736845970154},{"text":"But I'm coming to find you to say hello.","start":532.67,"end":534.69,"sentiment":"neutral","sentiment_score":0.06460585527949864}],"sentiment":"neutral","sentiment_score":0.05065000628431638,"num_words":15,"start":529.47,"end":534.69},{"sentences":[{"text":"Alright.","start":537.455,"end":537.85504,"sentiment":"neutral","sentiment_score":0.22961723804473877},{"text":"Yeah.","start":537.85504,"end":538.09503,"sentiment":"neutral","sentiment_score":0.1985424757003784},{"text":"Well, listen.","start":538.09503,"end":538.835,"sentiment":"neutral","sentiment_score":0.22462137788534164},{"text":"I do appreciate you calling me back.","start":538.895,"end":540.895,"sentiment":"positive","sentiment_score":0.5513356072562081},{"text":"And, yeah, that's great.","start":540.895,"end":542.655,"sentiment":"positive","sentiment_score":0.5805898308753967}],"sentiment":"positive","sentiment_score":0.47060740292072295,"num_words":15,"start":537.455,"end":542.655},{"sentences":[{"text":"I'm I'm no problem at all.","start":542.655,"end":544.09503,"sentiment":"neutral","sentiment_score":0.2314948836962382},{"text":"I just wondered whereabouts we were and what was happening.","start":544.09503,"end":546.755,"sentiment":"neutral","sentiment_score":0.04206400196999312},{"text":"But, yeah, in relation to those molds, too, you're right.","start":546.815,"end":549.29504,"sentiment":"neutral","sentiment_score":-0.026570329442620277},{"text":"I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you?","start":549.29504,"end":559.08,"sentiment":"neutral","sentiment_score":-0.05979396464914316},{"text":"But it's a good idea.","start":559.38,"end":560.60004,"sentiment":"neutral","sentiment_score":0.1085976555943489}],"sentiment":"neutral","sentiment_score":0.010572235521327198,"num_words":56,"start":542.655,"end":560.60004},{"sentences":[{"text":"Yeah.","start":561.14,"end":561.38,"sentiment":"neutral","sentiment_score":-0.0007297759875655174},{"text":"You would.","start":561.38,"end":562.065,"sentiment":"neutral","sentiment_score":-0.036114766262471676},{"text":"No.","start":563.505,"end":563.905,"sentiment":"neutral","sentiment_score":-0.1700897067785263},{"text":"Absolutely.","start":563.905,"end":564.405,"sentiment":"neutral","sentiment_score":-0.05746382102370262},{"text":"But no.","start":564.865,"end":565.34503,"sentiment":"neutral","sentiment_score":-0.08300353214144707}],"sentiment":"neutral","sentiment_score":-0.06664570008537599,"num_words":7,"start":561.14,"end":565.34503},{"sentences":[{"text":"That's good.","start":565.34503,"end":565.985,"sentiment":"neutral","sentiment_score":0.16431120038032532},{"text":"And so, like I say, I'll just book you an email of you know, and then you've got my contact details.","start":565.985,"end":571.745,"sentiment":"neutral","sentiment_score":0.19036698057537987},{"text":"And anything new, if you like, I'll send through.","start":571.745,"end":574.145,"sentiment":"neutral","sentiment_score":0.20097441474596658},{"text":"And if you ever ever if your position ever changes, you'll know where to find me.","start":574.145,"end":578.72095,"sentiment":"neutral","sentiment_score":0.10638149129226804},{"text":"Excellent news.","start":580.30096,"end":581.10095,"sentiment":"positive","sentiment_score":0.8756950199604034}],"sentiment":"neutral","sentiment_score":0.19177185252308845,"num_words":50,"start":565.34503,"end":581.10095},{"sentences":[{"text":"Thanks for your time, Mike.","start":581.10095,"end":582.46094,"sentiment":"positive","sentiment_score":0.8311456084251404},{"text":"See you.","start":582.46094,"end":583.28094,"sentiment":"positive","sentiment_score":0.6134905815124512},{"text":"Bye.","start":583.821,"end":584.321,"sentiment":"neutral","sentiment_score":-0.07596223801374435}],"sentiment":"positive","sentiment_score":0.6633433708921075,"num_words":8,"start":581.10095,"end":584.321}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Is that Mike? Hello? I'm from Horton.\n\nChannel 0: It\n\nChannel 1: I hear you from Hartlepool.\n\nChannel 0: is.\n\nChannel 1: It's\n\nChannel 0: It's true. But I I did live in Horton for a while in Cotswood\n\nChannel 1: you\n\nChannel 0: Park\n\nChannel 1: did\n\nChannel 0: Estate.\n\nChannel 1: not\n\nChannel 0: I\n\nChannel 1: stop\n\nChannel 0: did.\n\nChannel 1: it. Did you really?\n\nChannel 0: Yeah.\n\nChannel 1: Oh,\n\nChannel 0: My grandma\n\nChannel 1: look at\n\nChannel 0: lives\n\nChannel 1: that.\n\nChannel 0: there. Hundred Hundred And 7 Cotsford Park Estate.\n\nChannel 1: We lived in we lived on Number 8 Morpeth Avenue. I've got oh my god. I've got family in in Newcastle Newcastle Avenue and Kent Ave. They're all over the shop my lot in Holland still.\n\nChannel 0: I I confess.\n\nChannel 1: God.\n\nChannel 0: I don't know where they're all at because I\n\nChannel 1: No.\n\nChannel 0: was\n\nChannel 1: Because\n\nChannel 0: five\n\nChannel 1: it's\n\nChannel 0: when\n\nChannel 1: oh, yeah. Well,\n\nChannel 0: I\n\nChannel 1: I'll let\n\nChannel 0: I left\n\nChannel 1: you off\n\nChannel 0: Holden.\n\nChannel 1: then.\n\nChannel 0: Yeah. But yeah. There you go.\n\nChannel 1: Yeah. That's\n\nChannel 0: Anyway,\n\nChannel 1: madness. Yes.\n\nChannel 0: I'm sure that you haven't called me to reminisce about a beautiful place like Horton.\n\nChannel 1: I know. It's all boarded up now, Mike. Anyway,\n\nChannel 0: I can imagine.\n\nChannel 1: no. I have not. And, look, introducing myself, Sue from the Pure Food Co. I've only been in the role a few weeks. I'm I'm kinda looking after it.\n\nI I am gonna be permanent. I am permanent. Tony, who I think you might have had contact with, he's not been well, and he's still not well. So he's been out of out of touch for a long time, and they brought me on to obviously, hopefully, he'll get back to a point where he can come back and continue. But in the meantime, they've smothered me in to kind of help and bridge the gap.\n\nSo I just wondered where were you where were you? You're in his notes, but I don't really know where, what, how it all ended.\n\nChannel 0: So this was, I think, probably about a year back.\n\nChannel 1: That would be right. He fell ill, I think it was September last year.\n\nChannel 0: Okay. So we were looking at possibly moving our modified diet over to the Pure Food Co, if I remember\n\nChannel 1: Right.\n\nChannel 0: rightly,\n\nChannel 1: Okay.\n\nChannel 0: because you guys do sort of IDC levels four, five in\n\nChannel 1: Yes.\n\nChannel 0: molds. Is that right?\n\nChannel 1: We do. Correct.\n\nChannel 0: Yeah.\n\nChannel 1: All fortified and all, like, natural and stuff like that. Yes. We\n\nChannel 0: Yeah.\n\nChannel 1: do.\n\nChannel 0: So we we got some samples of you in the molds, and\n\nChannel 1: Mhmm.\n\nChannel 0: we we we tried them.\n\nChannel 1: Mhmm.\n\nChannel 0: And I guess one of the things we were looking to achieve there is so that when we served modified fish, it looked like a fish. Or when we served modified carrot, it looked like a carrot type of thing rather\n\nChannel 1: Okay.\n\nChannel 0: than a a blob of orange or a blob of white on the plate. So\n\nChannel 1: Yes.\n\nChannel 0: that that\n\nChannel 1: Yes.\n\nChannel 0: that\n\nChannel 1: Yes.\n\nChannel 0: was\n\nChannel 1: Yes.\n\nChannel 0: that was part of the thinking. I guess as well as a little bit more control around the level of modification and the sort of guarantee that, you know, if it's meant to be a level four, then it actually is a level four type of thing.\n\nChannel 1: Yeah. All the compliance\n\nChannel 0: So\n\nChannel 1: now. Absolutely. Yeah. Yeah.\n\nChannel 0: so we look. We tried it. But in the end, if I'm brutally honest, we still had for lots of things where you look at it on the plate and go, not sure what that is. Now I knew what it was because I had the information to say this is whatever it was. But when I looked at it on the plate, I couldn't tell you.\n\nAnd we\n\nChannel 1: No.\n\nChannel 0: went round lots of staff with the food and said, here you go. Try this. And what is it? And lots of them couldn't tell you. So I ended up thinking, well, it's not gonna get it's not gonna do what I'm looking to achieve, and so we didn't head down that track.\n\nChannel 1: Okay. Because you think you're completely correct. It doesn't like, we don't do particular fish shape or we do like a lamb chop and but the beans look like beans. The peas look like peas. But for us, it's more about the flavor profile, and and I'm and I'm only speaking to what I've discovered over the last four weeks.\n\nBut so I don't know whether it's come forward since then or or or really, I'm not sure. But I guess what are you doing now in terms of your texture modified food? Where are you at with that?\n\nChannel 0: So all of this extra modified stuff is done in house. So we have a an extra own catering company who we did at the time, and we still do. It's the same company who provide all of our\n\nChannel 1: Okay.\n\nChannel 0: meals. They do the texture mods, and we've come quite aware with it. We don't use molds\n\nChannel 1: Uh-huh.\n\nChannel 0: because we're the best one in the world. I can't get a mold for every food that's gonna\n\nChannel 1: No.\n\nChannel 0: look like\n\nChannel 1: You\n\nChannel 0: every\n\nChannel 1: can't.\n\nChannel 0: food.\n\nChannel 1: I'm\n\nChannel 0: So\n\nChannel 1: not.\n\nChannel 0: we we abandoned\n\nChannel 1: You know\n\nChannel 0: that.\n\nChannel 1: what? Yeah. That's probably why why we don't either, I would imagine. Yeah. So\n\nChannel 0: Oh,\n\nChannel 1: correct.\n\nChannel 0: but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think. So, like, tomato skins, if you're on a level four type of things, that wouldn't\n\nChannel 1: Yeah.\n\nChannel 0: be great.\n\nChannel 1: Yeah. No. No.\n\nChannel 0: So\n\nChannel 1: No. Absolutely\n\nChannel 0: all of that's been sort\n\nChannel 1: not.\n\nChannel 0: of worked through. And then\n\nChannel 1: Yes.\n\nChannel 0: we also\n\nChannel 1: Perfect.\n\nChannel 0: have a a compliance issue whereby at every meal time when the whatever meal is prepared,\n\nChannel 1: Yeah.\n\nChannel 0: then, obviously, we saw it, you know, it's gonna be an ITZY level whatever. Then we we test it to make sure that\n\nChannel 1: Yes.\n\nChannel 0: it does comply, and then we record the testing on a very simple Microsoft form. So the chef\n\nChannel 1: Mhmm.\n\nChannel 0: then says, yep. Today's meal is alright. Cheffit Pai for whatever better word. This\n\nChannel 1: Yeah.\n\nChannel 0: is an ITZY level four. We've done the testing and confirmed that it is. So we have the record of it from a compliance perspective.\n\nChannel 1: Right. Good. Yeah. So that's working\n\nChannel 0: So\n\nChannel 1: really well for you. Yeah.\n\nChannel 0: it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal. So\n\nChannel 1: Yeah.\n\nChannel 0: lunch at thirty seconds, it enters in. It sits on the Microsoft form, but the background on that is essentially an Excel document, which\n\nChannel 1: Yes.\n\nChannel 0: then practically goes on just about forever. It also\n\nChannel 1: Yeah.\n\nChannel 0: means that if we ever have an issue where there's a choking episode or whatever, we can go back to that particular meal and then say, well, actually, not only was it prepared correctly, but we then tested it, and here's the record of testing. And\n\nChannel 1: Yes.\n\nChannel 0: we can we can look that up really quickly. So we're sort of okay with where we've got to in the\n\nChannel 1: Yeah.\n\nChannel 0: end, and\n\nChannel 1: Yeah.\n\nChannel 0: it and\n\nChannel 1: Great.\n\nChannel 0: it's\n\nChannel 1: That's\n\nChannel 0: working\n\nChannel 1: good.\n\nChannel 0: quite well for us.\n\nChannel 1: Perfect. That and you know what? That's that's great. That's good news to hear. I guess for me, I'm just because a lot of facilities are are doing their own.\n\nI'm just more of that, you know, part where if there's ever any need for backup or if things are going to change, you need a review or you want to review or you you know? So you're catering the company at the moment. You know, they're doing it quite happily. How many level four and fives have you got? Just curious.\n\nChannel 0: I don't\n\nChannel 1: Don't\n\nChannel 0: know.\n\nChannel 1: know?\n\nChannel 0: You're you're asking\n\nChannel 1: Nah.\n\nChannel 0: the wrong\n\nChannel 1: Nah.\n\nChannel 0: person.\n\nChannel 1: Nah. It doesn't matter. It's just mine. I was just a bit I am a bit curious. That's all.\n\nBut that's fine. So I guess for me, your catering is who are they? Who do who do they who is it?\n\nChannel 0: We use Aurum.\n\nChannel 1: Oh, yeah. Are are they based in Rockingham? I don't they used to be, I believe. No.\n\nChannel 0: They're\n\nChannel 1: Anyway\n\nChannel 0: no. They're actually national, but they are part of Baptist Care.\n\nChannel 1: right. Lovely.\n\nChannel 0: Or\n\nChannel 1: I\n\nChannel 0: maybe\n\nChannel 1: I\n\nChannel 0: you're Rockingham linkers with Gracehaven.\n\nChannel 1: yes. I think it might have been, and it's from my old job. So that's probably more more about what it was. But yeah.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Well, that's perfect. Well, you know, that's great that it's working and you're not having any any challenges per se. So I guess for me, if you're okay, I'll just give you some information. And if you need it, you can review it.\n\nAnd if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact. Would that would that be okay?\n\nChannel 0: You can certainly connect and keep in contact. I don't have any\n\nChannel 1: Yeah.\n\nChannel 0: plans to change at the moment.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: No. No. No.\n\nChannel 0: but by all means, you've got my email address, I assume. So yeah.\n\nChannel 1: Yes.\n\nChannel 0: Shoot me some emails. We'll keep in touch that way.\n\nChannel 1: K. And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now. There's not many people I come across that know even Horton. Never mind have lived there or in Pete Lee, for god's sake.\n\nChannel 0: There you go. And my wife's from Easington.\n\nChannel 1: She's well, that's where I was born, Little Salt Hospital.\n\nChannel 0: Yeah. So is\n\nChannel 1: Crikey.\n\nChannel 0: she.\n\nChannel 1: Good lord. Was she really? Alright. Sorry. Sorry.\n\nBut I'm coming to find you to say hello.\n\nChannel 0: Yeah. Fair enough. All good.\n\nChannel 1: Alright. Yeah. Well, listen. I do appreciate you calling me back. And, yeah, that's great.\n\nI'm I'm no problem at all. I just wondered whereabouts we were and what was happening. But, yeah, in relation to those molds, too, you're right. I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you? But it's\n\nChannel 0: Yeah.\n\nChannel 1: a good\n\nChannel 0: You\n\nChannel 1: idea.\n\nChannel 0: would. And it\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: You\n\nChannel 0: it and\n\nChannel 1: would.\n\nChannel 0: it is difficult. I get\n\nChannel 1: No.\n\nChannel 0: that. So\n\nChannel 1: Absolutely. But no. That's good. And so, like I say, I'll just book you an email of you know, and then you've got my contact details. And anything new, if you like, I'll send through.\n\nAnd if you ever ever if your position ever changes, you'll know where to find me.\n\nChannel 0: Sounds good. Thanks for that.\n\nChannel 1: Excellent news. Thanks for your time, Mike. See\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.003617214970290661},{"text":"Is that Mike?","start":2.0,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.011426446959376335},{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.006804318632930517},{"text":"I'm from Horton.","start":5.04,"end":6.24,"sentiment":"neutral","sentiment_score":0.016069615880648296}],"sentiment":"neutral","sentiment_score":0.011613715265411884,"channel":1,"num_words":8,"start":0.88,"end":6.24},{"sentences":[{"text":"It","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.01892775483429432}],"sentiment":"neutral","sentiment_score":0.01892775483429432,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"I hear you from Hartlepool.","start":6.24,"end":8.18,"sentiment":"neutral","sentiment_score":0.020965621806681156}],"sentiment":"neutral","sentiment_score":0.020965621806681156,"channel":1,"num_words":5,"start":6.24,"end":8.18},{"sentences":[{"text":"is.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0109277730807662}],"sentiment":"neutral","sentiment_score":0.0109277730807662,"channel":0,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"It's","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.013085204176604748}],"sentiment":"neutral","sentiment_score":0.013085204176604748,"channel":1,"num_words":1,"start":11.04,"end":11.54},{"sentences":[{"text":"It's true.","start":11.5199995,"end":12.24,"sentiment":"neutral","sentiment_score":0.027074569836258888},{"text":"But I I did live in Horton for a while in 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great.","start":540.895,"end":542.655,"sentiment":"positive","sentiment_score":0.5805898308753967}],"sentiment":"positive","sentiment_score":0.47060740292072295,"channel":1,"num_words":15,"start":537.455,"end":542.655},{"sentences":[{"text":"I'm I'm no problem at all.","start":542.655,"end":544.09503,"sentiment":"neutral","sentiment_score":0.2314948836962382},{"text":"I just wondered whereabouts we were and what was happening.","start":544.09503,"end":546.755,"sentiment":"neutral","sentiment_score":0.04206400196999312},{"text":"But, yeah, in relation to those molds, too, you're right.","start":546.815,"end":549.29504,"sentiment":"neutral","sentiment_score":-0.026570329442620277},{"text":"I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you?","start":549.29504,"end":559.08,"sentiment":"neutral","sentiment_score":-0.05979396464914316},{"text":"But 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no.","start":564.865,"end":565.34503,"sentiment":"neutral","sentiment_score":-0.08300353214144707},{"text":"That's good.","start":565.34503,"end":565.985,"sentiment":"neutral","sentiment_score":0.16431120038032532},{"text":"And so, like I say, I'll just book you an email of you know, and then you've got my contact details.","start":565.985,"end":571.745,"sentiment":"neutral","sentiment_score":0.19036698057537987},{"text":"And anything new, if you like, I'll send through.","start":571.745,"end":574.145,"sentiment":"neutral","sentiment_score":0.20097441474596658}],"sentiment":"neutral","sentiment_score":0.1689036525785923,"channel":1,"num_words":35,"start":563.905,"end":574.145},{"sentences":[{"text":"And if you ever ever if your position ever changes, you'll know where to find me.","start":574.145,"end":578.72095,"sentiment":"neutral","sentiment_score":0.10638149129226804}],"sentiment":"neutral","sentiment_score":0.10638149129226804,"channel":1,"num_words":16,"start":574.145,"end":578.72095},{"sentences":[{"text":"Sounds good.","start":579.22095,"end":579.8609,"sentiment":"positive","sentiment_score":0.8777881860733032},{"text":"Thanks for that.","start":579.8609,"end":580.7609,"sentiment":"positive","sentiment_score":0.8950402140617371}],"sentiment":"positive","sentiment_score":0.8881394028663635,"channel":0,"num_words":5,"start":579.22095,"end":580.7609},{"sentences":[{"text":"Excellent news.","start":580.30096,"end":581.10095,"sentiment":"positive","sentiment_score":0.8756950199604034},{"text":"Thanks for your time, Mike.","start":581.10095,"end":582.46094,"sentiment":"positive","sentiment_score":0.8311456084251404},{"text":"See","start":582.46094,"end":582.78094,"sentiment":"positive","sentiment_score":0.642999529838562}],"sentiment":"positive","sentiment_score":0.8187647014856339,"channel":1,"num_words":8,"start":580.30096,"end":582.78094},{"sentences":[{"text":"You're","start":582.5009,"end":582.8209,"sentiment":"positive","sentiment_score":0.5786587595939636}],"sentiment":"positive","sentiment_score":0.5786587595939636,"channel":0,"num_words":1,"start":582.5009,"end":582.8209},{"sentences":[{"text":"you.","start":582.78094,"end":583.28094,"sentiment":"positive","sentiment_score":0.5839816331863403}],"sentiment":"positive","sentiment_score":0.5839816331863403,"channel":1,"num_words":1,"start":582.78094,"end":583.28094},{"sentences":[{"text":"welcome.","start":582.8209,"end":583.3209,"sentiment":"positive","sentiment_score":0.5575292706489563},{"text":"Bye.","start":583.3809,"end":583.8809,"sentiment":"positive","sentiment_score":0.3694738149642944}],"sentiment":"positive","sentiment_score":0.46350154280662537,"channel":0,"num_words":2,"start":582.8209,"end":583.8809},{"sentences":[{"text":"Bye.","start":583.821,"end":584.321,"sentiment":"neutral","sentiment_score":-0.07596223801374435}],"sentiment":"neutral","sentiment_score":-0.07596223801374435,"channel":1,"num_words":1,"start":583.821,"end":584.321}]},"summary":{"result":"success","short":"A customer from Pure Food Co. discusses their experience living in Horton and their plans to move their modified diet to Pure Food Co. while also acknowledging the challenges of their catering company. They also talk about their use of texture modified foods and compliance issues with their own catering company. The speaker is pleased with their current situation and plans to keep in touch with the agent for updates. They provide their contact details and promise to send an email with updates."},"intents":{"segments":[{"text":"I'm sure that you haven't called me to reminisce about a beautiful place like Horton. I know.","start_word":136,"end_word":152,"intents":[{"intent":"Reminisce about horton","confidence_score":0.03258272}]},{"text":"It doesn't like, we don't do particular fish shape or we do like a lamb chop and but the beans look like beans.","start_word":645,"end_word":667,"intents":[{"intent":"Recommend fish shape","confidence_score":0.0002856251}]},{"text":"The peas look like peas.","start_word":668,"end_word":672,"intents":[{"intent":"Recommend peas look like peas","confidence_score":0.018974794}]},{"text":"They do the texture mods, and we've come quite aware with it.","start_word":778,"end_word":789,"intents":[{"intent":"Advise on texture mods","confidence_score":0.0038583137}]},{"text":"but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think.","start_word":845,"end_word":882,"intents":[{"intent":"Advise on rig placement","confidence_score":0.000589108},{"intent":"Confirm ingredient preparation","confidence_score":0.0013178961}]},{"text":"have a a compliance issue whereby at every meal time when the whatever meal is prepared, Yeah.","start_word":922,"end_word":938,"intents":[{"intent":"Confirm compliance","confidence_score":0.20080528}]},{"text":"then, obviously, we saw it, you know, it's gonna be an ITZY level whatever. Then we we test it to make sure that Yes. it does comply, and then we record the testing on a very simple Microsoft form.","start_word":939,"end_word":977,"intents":[{"intent":"Test and confirm test","confidence_score":0.007884811},{"intent":"Test and record testing","confidence_score":0.005671646}]},{"text":"it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal. So Yeah.","start_word":1034,"end_word":1066,"intents":[{"intent":"Provide information","confidence_score":0.26310003}]},{"text":"we can we can look that up really quickly.","start_word":1149,"end_word":1157,"intents":[{"intent":"Look up and analyze","confidence_score":0.00009225846}]},{"text":"So I guess for me, if you're okay, I'll just give you some information. And if you need it, you can review it. And if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact. Would that would that be okay?","start_word":1421,"end_word":1477,"intents":[{"intent":"Provide information","confidence_score":0.12027366}]},{"text":"Would that would that be okay?","start_word":1472,"end_word":1477,"intents":[{"intent":"Connect","confidence_score":0.22374277}]},{"text":"You can certainly connect and keep in contact. I don't have any Yeah.","start_word":1479,"end_word":1491,"intents":[{"intent":"Connect and keep in contact","confidence_score":0.009579259}]},{"text":"And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now.","start_word":1527,"end_word":1550,"intents":[{"intent":"Find and contact sharon","confidence_score":0.030619154}]},{"text":"But, yeah, in relation to those molds, too, you're right. I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you? But it's Yeah.","start_word":1650,"end_word":1687,"intents":[{"intent":"Address molds","confidence_score":0.0017788502}]},{"text":"That's good. And so, like I say, I'll just book you an email of you know, and then you've got my contact details. And anything new, if you like, I'll send through. And if you ever ever if your position ever changes, you'll know where to find me.","start_word":1712,"end_word":1759,"intents":[{"intent":"Book email","confidence_score":0.35375407}]}]},"sentiments":{"segments":[{"text":"Hello? Is that Mike? Hello? I'm from Horton. It I hear you from Hartlepool. is. It's It's true. But I I did live in Horton for a while in Cotswood you Park did Estate. not I stop did. it. Did you really? Yeah. Oh, My grandma look at lives that. there. Hundred Hundred And 7 Cotsford Park Estate. We lived in we lived on Number 8 Morpeth Avenue. I've got oh my god. I've got family in in Newcastle Newcastle Avenue and Kent Ave. They're all over the shop my lot in Holland still. I I confess. God. I don't know where they're all at because I No. was Because five it's when oh, yeah. Well, I I'll let I left you off Holden. then. Yeah. But yeah. There you go. Yeah. That's Anyway, madness. Yes. I'm sure that you haven't called me to reminisce about a beautiful place like Horton. I know. It's all boarded up now, Mike. Anyway, I can imagine. no. I have not. And, look, introducing myself, Sue from the Pure Food Co. I've only been in the role a few weeks. I'm I'm kinda looking after it. I I am gonna be permanent. I am permanent. Tony, who I think you might have had contact with, he's not been well, and he's still not well.","start_word":0,"end_word":219,"sentiment":"neutral","sentiment_score":-0.0522916242480278},{"text":"So he's been out of out of touch for a long time, and they brought me on to obviously, hopefully, he'll get back to a point where he can come back and continue. But in the meantime, they've smothered me in to kind of help and bridge the gap.","start_word":220,"end_word":268,"sentiment":"negative","sentiment_score":-0.4597915112972259},{"text":"So I just wondered where were you where were you? You're in his notes, but I don't really know where, what, how it all ended. So this was, I think, probably about a year back. That would be right.","start_word":269,"end_word":307,"sentiment":"neutral","sentiment_score":-0.2431083917617798},{"text":"He fell ill, I think it was September last year.","start_word":308,"end_word":317,"sentiment":"negative","sentiment_score":-0.4108636677265167},{"text":"Okay. So we were looking at possibly moving our modified diet over to the Pure Food Co, if I remember Right. rightly, Okay. because you guys do sort of IDC levels four, five in Yes. molds. Is that right? We do. Correct. Yeah. All fortified and all, like, natural and stuff like that. Yes. We Yeah. do. So we we got some samples of you in the molds, and Mhmm. we we we tried them. Mhmm. And I guess one of the things we were looking to achieve there is so that when we served modified fish, it looked like a fish. Or when we served modified carrot, it looked like a carrot type of thing rather Okay. than a a blob of orange or a blob of white on the plate. So Yes. that that Yes. that Yes. was Yes. that was part of the thinking. I guess as well as a little bit more control around the level of modification and the sort of guarantee that, you know, if it's meant to be a level four, then it actually is a level four type of thing. Yeah. All the compliance So now. Absolutely. Yeah. Yeah. so we look. We tried it. But in the end, if I'm brutally honest, we still had for lots of things where you look at it on the plate and go, not sure what that is. Now I knew what it was because I had the information to say this is whatever it was. But when I looked at it on the plate, I couldn't tell you. And we No. went round lots of staff with the food and said, here you go. Try this. And what is it? And lots of them couldn't tell you.","start_word":318,"end_word":610,"sentiment":"neutral","sentiment_score":0.02257300652055},{"text":"So I ended up thinking, well, it's not gonna get it's not gonna do what I'm looking to achieve, and so we didn't head down that track.","start_word":611,"end_word":637,"sentiment":"negative","sentiment_score":-0.45103919506073},{"text":"Okay. Because you think you're completely correct. It doesn't like, we don't do particular fish shape or we do like a lamb chop and but the beans look like beans. The peas look like peas. But for us, it's more about the flavor profile, and and I'm and I'm only speaking to what I've discovered over the last four weeks. But so I don't know whether it's come forward since then or or or really, I'm not sure. But I guess what are you doing now in terms of your texture modified food? Where are you at with that? So all of this extra modified stuff is done in house. So we have a an extra own catering company who we did at the time, and we still do. It's the same company who provide all of our Okay. meals. They do the texture mods, and we've come quite aware with it. We don't use molds Uh-huh. because we're the best one in the world.","start_word":638,"end_word":802,"sentiment":"neutral","sentiment_score":0.01683364249765873},{"text":"I can't get a mold for every food that's gonna No. look like You every can't.","start_word":803,"end_word":818,"sentiment":"negative","sentiment_score":-0.3471941351890564},{"text":"food. I'm So not. we we abandoned You know that. what? Yeah. That's probably why why we don't either, I would imagine. Yeah. So Oh, correct. but we put some sort of some rig around it, and we sort of made sure that, first of all, the ingredients for the various recipes don't have any dodgy ingredients in, like, he says, trying to think. So, like, tomato skins, if you're on a level four type of things, that wouldn't Yeah. be great. Yeah. No. No. So No. Absolutely all of that's been sort not. of worked through. And then Yes. we also Perfect. have a a compliance issue whereby at every meal time when the whatever meal is prepared, Yeah. then, obviously, we saw it, you know, it's gonna be an ITZY level whatever. Then we we test it to make sure that Yes. it does comply, and then we record the testing on a very simple Microsoft form. So the chef Mhmm. then says, yep. Today's meal is alright. Cheffit Pai for whatever better word. This Yeah. is an ITZY level four. We've done the testing and confirmed that it is. So we have the record of it from a compliance perspective. Right.","start_word":819,"end_word":1022,"sentiment":"neutral","sentiment_score":0.005126764450003119},{"text":"Good. Yeah. So that's working So really well for you. Yeah.","start_word":1023,"end_word":1033,"sentiment":"positive","sentiment_score":0.4785339832305908},{"text":"it is and it also means that the information is quick and easy for the kitchen to put into the form because it takes them probably thirty seconds for a meal. So Yeah. lunch at thirty seconds, it enters in. It sits on the Microsoft form, but the background on that is essentially an Excel document, which Yes. then practically goes on just about forever. It also Yeah. means that if we ever have an issue where there's a choking episode or whatever, we can go back to that particular meal and then say, well, actually, not only was it prepared correctly, but we then tested it, and here's the record of testing. And Yes. we can we can look that up really quickly. So we're sort of okay with where we've got to in the Yeah. end, and Yeah. it and Great.","start_word":1034,"end_word":1176,"sentiment":"neutral","sentiment_score":0.12136506289243698},{"text":"it's That's working good. quite well for us. Perfect.","start_word":1177,"end_word":1185,"sentiment":"positive","sentiment_score":0.47766003012657166},{"text":"That and you know what?","start_word":1186,"end_word":1190,"sentiment":"neutral","sentiment_score":0.13924168050289154},{"text":"That's that's great. That's good news to hear.","start_word":1191,"end_word":1198,"sentiment":"positive","sentiment_score":0.8193862438201904},{"text":"I guess for me, I'm just because a lot of facilities are are doing their own. I'm just more of that, you know, part where if there's ever any need for backup or if things are going to change, you need a review or you want to review or you you know? So you're catering the company at the moment. You know, they're doing it quite happily. How many level four and fives have you got? Just curious. I don't Don't know. know? You're you're asking Nah. the wrong Nah. person. Nah. It doesn't matter. It's just mine. I was just a bit I am a bit curious. That's all. But that's fine. So I guess for me, your catering is who are they? Who do who do they who is it? We use Aurum. Oh, yeah. Are are they based in Rockingham? I don't they used to be, I believe. No. They're Anyway no. They're actually national, but they are part of Baptist Care. right. Lovely. Or I maybe I you're Rockingham linkers with Gracehaven. yes. I think it might have been, and it's from my old job. So that's probably more more about what it was. But yeah. Yep. Okay. Well, that's perfect.","start_word":1199,"end_word":1403,"sentiment":"neutral","sentiment_score":0.033663310110569},{"text":"Well, you know, that's great that it's working and you're not having any any challenges per se.","start_word":1404,"end_word":1420,"sentiment":"positive","sentiment_score":0.4528464674949646},{"text":"So I guess for me, if you're okay, I'll just give you some information. And if you need it, you can review it. And if I've got new products, you know, you may you may find a use for us somewhere somehow and just probably just connect and keep in contact. Would that would that be okay?","start_word":1421,"end_word":1477,"sentiment":"neutral","sentiment_score":0.18722109496593475},{"text":"You can certainly connect and keep in contact.","start_word":1478,"end_word":1485,"sentiment":"positive","sentiment_score":0.496721476316452},{"text":"I don't have any Yeah. plans to change at the moment. No. So No. No. No. but by all means, you've got my email address, I assume. So yeah. Shoot Yes. me some emails. We'll keep in touch that way. K. And if I'm down in the area, I will stick my head in and say hello to Sharon and yourself because come on now. There's not many people I come across that know even Horton. Never mind have lived there or in Pete Lee, for god's sake. There you go. And my wife's from Easington. She's well, that's where I was born, Little Salt Hospital. Yeah. So is Crikey. she. Good lord. Was she really? Alright. Sorry. Sorry. But I'm coming to find you to say hello. Yeah. Fair enough.","start_word":1486,"end_word":1616,"sentiment":"neutral","sentiment_score":0.048333220183849335},{"text":"All good.","start_word":1617,"end_word":1618,"sentiment":"positive","sentiment_score":0.3401664197444916},{"text":"Alright. Yeah. Well, listen.","start_word":1619,"end_word":1622,"sentiment":"neutral","sentiment_score":0.22049136459827423},{"text":"I do appreciate you calling me back. And, yeah, that's great.","start_word":1623,"end_word":1633,"sentiment":"positive","sentiment_score":0.5718377232551575},{"text":"I'm I'm no problem at all. I just wondered whereabouts we were and what was happening. But, yeah, in relation to those molds, too, you're right. I reckon that's exactly why we don't have the whole, you know, different shapes for every single thing because you'd you'd go forever, wouldn't you? But it's Yeah. a good You idea. would. And it Yeah. and You it and would. it is difficult. I get No. that. So Absolutely. But no. That's good. And so, like I say, I'll just book you an email of you know, and then you've got my contact details. And anything new, if you like, I'll send through. And if you ever ever if your position ever changes, you'll know where to find me.","start_word":1634,"end_word":1759,"sentiment":"neutral","sentiment_score":0.061721187084913254},{"text":"Sounds good. Thanks for that. Excellent news. Thanks for your time, Mike. See You're you. welcome. Bye.","start_word":1760,"end_word":1776,"sentiment":"positive","sentiment_score":0.7263543605804443},{"text":"Bye.","start_word":1777,"end_word":1777,"sentiment":"neutral","sentiment_score":0.2805735468864441}],"average":{"sentiment":"neutral","sentiment_score":0.025453801844761495}}}}