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This is Sarah Total account. How may I help you today? Oh, sorry to hear about that. May I have the phone number, please?\n\n0 thank you. This is a Indian phone number. Okay. I got it. Thank you.\n\nPlease be advised, this is Airtel AU. You have reached our wrong phone number. What we do is to provide Internet services and a mobile plan services, and we only provide support and cater Australian phone number. Above your Indian Airtel number, you still need to contact your local network, which is Airtel India. We are a separate entity.\n\nWe're not affiliated. It just so happened we're having the same name, Airtel. Yeah. That's right. We are not Airtel India.\n\nWe are Airtel Australia. Yes. Oh, even though we'd love to, we don't have any contact details about them since we are a separate company. You're welcome. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.10437919199466704},{"text":"This is Sarah Total account.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.12505884766578673},{"text":"How may I help you today?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.20897947996854782},{"text":"Oh, sorry to hear about that.","start":17.255001,"end":18.535,"sentiment":"neutral","sentiment_score":-0.14789452652136484},{"text":"May I have the phone number, please?","start":18.535,"end":20.075,"sentiment":"neutral","sentiment_score":-0.05186055600643158}],"sentiment":"neutral","sentiment_score":0.0293263703584671,"num_words":25,"start":0.24,"end":20.075},{"sentences":[{"text":"0 thank you.","start":27.654999,"end":31.06,"sentiment":"neutral","sentiment_score":0.09386748354882002},{"text":"This is a Indian phone number.","start":31.279999,"end":33.54,"sentiment":"neutral","sentiment_score":0.002101949726541837},{"text":"Okay.","start":36.4,"end":36.88,"sentiment":"neutral","sentiment_score":0.02818388119339943},{"text":"I got it.","start":36.88,"end":37.6,"sentiment":"neutral","sentiment_score":0.03333094591895739},{"text":"Thank you.","start":37.6,"end":38.34,"sentiment":"neutral","sentiment_score":0.1383773759007454}],"sentiment":"neutral","sentiment_score":0.046609707983831565,"num_words":15,"start":27.654999,"end":38.34},{"sentences":[{"text":"Please be advised, this is Airtel AU.","start":38.72,"end":41.6,"sentiment":"neutral","sentiment_score":-0.10877583175897598},{"text":"You have reached our wrong phone number.","start":41.6,"end":43.12,"sentiment":"negative","sentiment_score":-0.3454280708517347},{"text":"What we do is to provide Internet services and a mobile plan services, and we only provide support and cater Australian phone number.","start":43.12,"end":52.245,"sentiment":"neutral","sentiment_score":-0.10361883805497833},{"text":"Above your Indian Airtel number, you still need to contact your local network, which is Airtel India.","start":52.625,"end":59.045,"sentiment":"neutral","sentiment_score":-0.1254314841593013},{"text":"We are a separate entity.","start":59.72,"end":61.800003,"sentiment":"neutral","sentiment_score":-0.1285814270377159}],"sentiment":"neutral","sentiment_score":-0.14132038914298606,"num_words":59,"start":38.72,"end":61.800003},{"sentences":[{"text":"We're not affiliated.","start":61.800003,"end":62.86,"sentiment":"neutral","sentiment_score":-0.14100565512975058},{"text":"It just so happened we're having the same name, Airtel.","start":63.0,"end":66.22,"sentiment":"neutral","sentiment_score":-0.0833870828151703},{"text":"Yeah.","start":68.840004,"end":69.340004,"sentiment":"neutral","sentiment_score":-0.03920264542102814},{"text":"That's right.","start":70.200005,"end":71.0,"sentiment":"neutral","sentiment_score":-0.026001479476690292},{"text":"We are not Airtel India.","start":71.0,"end":72.62,"sentiment":"neutral","sentiment_score":-0.09030715376138687}],"sentiment":"neutral","sentiment_score":-0.08569662698677608,"num_words":21,"start":61.800003,"end":72.62},{"sentences":[{"text":"We are Airtel Australia.","start":73.48,"end":75.020004,"sentiment":"neutral","sentiment_score":-0.06058464199304581},{"text":"Yes.","start":78.415,"end":78.915,"sentiment":"neutral","sentiment_score":-0.0028767287731170654},{"text":"Oh, even though we'd love to, we don't have any contact details about them since we are a separate company.","start":79.695,"end":85.395,"sentiment":"neutral","sentiment_score":-0.2506957121193409},{"text":"You're welcome.","start":87.375,"end":88.095,"sentiment":"positive","sentiment_score":0.3717406690120697},{"text":"Have a good one.","start":88.095,"end":89.075,"sentiment":"positive","sentiment_score":0.46295109391212463}],"sentiment":"neutral","sentiment_score":-0.08593044598256389,"num_words":31,"start":73.48,"end":89.075},{"sentences":[{"text":"Bye bye.","start":89.375,"end":90.115,"sentiment":"neutral","sentiment_score":0.14407140761613846}],"sentiment":"neutral","sentiment_score":0.14407140761613846,"num_words":2,"start":89.375,"end":90.115}]}}]},{"alternatives":[{"transcript":"Hi, Sarah. I'm Deepak. I live in Melbourne. I have a SIM of Airtel, and that's not working now. Yeah. 97290. Nine seven two six zero. Yeah. Indian Airtel number. Oh, so you are not that yet? Okay. Can you provide the number? Thank 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Sarah. I'm Deepak. I live in Melbourne. I have a SIM of Airtel, and that's not working now. Yeah.\n\n97290. Nine seven two six zero. Yeah. Indian Airtel number. Oh, so you are not that yet?\n\nOkay. Can you provide the number? Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Sarah.","start":3.9199998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.0005252198316156864},{"text":"I'm Deepak.","start":4.96,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.0018246907275170088},{"text":"I live in Melbourne.","start":7.2799997,"end":8.42,"sentiment":"neutral","sentiment_score":-0.004299023887142539},{"text":"I have a SIM of Airtel, and that's not working now.","start":9.5199995,"end":15.78,"sentiment":"neutral","sentiment_score":-0.22704499485817822},{"text":"Yeah.","start":17.315,"end":17.815,"sentiment":"neutral","sentiment_score":-0.09097970277071}],"sentiment":"neutral","sentiment_score":-0.1305185281438753,"num_words":20,"start":3.9199998,"end":17.815},{"sentences":[{"text":"97290.","start":21.075,"end":22.695,"sentiment":"neutral","sentiment_score":-0.004948329646140337},{"text":"Nine seven two six zero.","start":27.795,"end":29.37,"sentiment":"neutral","sentiment_score":-0.006685799919068813},{"text":"Yeah.","start":34.25,"end":34.65,"sentiment":"neutral","sentiment_score":0.004820836707949638},{"text":"Indian Airtel number.","start":34.65,"end":35.95,"sentiment":"neutral","sentiment_score":-0.006618197076022625},{"text":"Oh, so you are not that yet?","start":67.72,"end":69.5,"sentiment":"neutral","sentiment_score":-0.04431394753711564}],"sentiment":"neutral","sentiment_score":-0.0213887480306713,"num_words":17,"start":21.075,"end":69.5},{"sentences":[{"text":"Okay.","start":77.125,"end":77.524994,"sentiment":"neutral","sentiment_score":-0.0032400377094745636},{"text":"Can you provide the number?","start":77.524994,"end":78.985,"sentiment":"neutral","sentiment_score":-0.0057683117687702175},{"text":"Thank you.","start":86.16499,"end":86.905,"sentiment":"neutral","sentiment_score":0.17353300750255585}],"sentiment":"neutral","sentiment_score":0.039373052306473255,"num_words":8,"start":77.125,"end":86.905}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Sarah Total account. How may I help you today?\n\nChannel 1: Hi, Sarah. I'm Deepak. I live in Melbourne. I have a SIM of Airtel, and that's not working now.\n\nChannel 0: Oh,\n\nChannel 1: Yeah.\n\nChannel 0: sorry to hear about that. May I have the phone number, please?\n\nChannel 1: 97290.\n\nChannel 0: 0\n\nChannel 1: Nine seven two six zero.\n\nChannel 0: thank you. This is a Indian phone number.\n\nChannel 1: Yeah. Indian Airtel number.\n\nChannel 0: Okay. I got it. Thank you. Please be advised, this is Airtel AU. You have reached our wrong phone number.\n\nWhat we do is to provide Internet services and a mobile plan services, and we only provide support and cater Australian phone number. Above your Indian Airtel number, you still need to contact your local network, which is Airtel India. We are a separate entity. We're not affiliated. It just so happened we're having the same name, Airtel.\n\nChannel 1: Oh, so you are not that\n\nChannel 0: Yeah.\n\nChannel 1: yet?\n\nChannel 0: That's right. We are not Airtel India. We are Airtel Australia.\n\nChannel 1: Okay. Can you provide the\n\nChannel 0: Yes.\n\nChannel 1: number?\n\nChannel 0: Oh, even though we'd love to, we don't have any contact details about them since we are a separate company.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.10437919199466704},{"text":"This is Sarah Total account.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.12505884766578673},{"text":"How may I help you today?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.20897947996854782}],"sentiment":"neutral","sentiment_score":0.16529585917790732,"channel":0,"num_words":12,"start":0.24,"end":3.06},{"sentences":[{"text":"Hi, Sarah.","start":3.9199998,"end":4.74,"sentiment":"neutral","sentiment_score":-0.0005252198316156864},{"text":"I'm Deepak.","start":4.96,"end":5.8599997,"sentiment":"neutral","sentiment_score":-0.0018246907275170088},{"text":"I live in Melbourne.","start":7.2799997,"end":8.42,"sentiment":"neutral","sentiment_score":-0.004299023887142539},{"text":"I have a SIM of Airtel, and that's not working 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please?","start":18.535,"end":20.075,"sentiment":"neutral","sentiment_score":-0.05186055600643158}],"sentiment":"neutral","sentiment_score":-0.09925383764008681,"channel":0,"num_words":12,"start":17.495,"end":20.075},{"sentences":[{"text":"97290.","start":21.075,"end":22.695,"sentiment":"neutral","sentiment_score":-0.004948329646140337}],"sentiment":"neutral","sentiment_score":-0.004948329646140337,"channel":1,"num_words":1,"start":21.075,"end":22.695},{"sentences":[{"text":"0","start":27.654999,"end":28.615,"sentiment":"neutral","sentiment_score":-0.002802676521241665}],"sentiment":"neutral","sentiment_score":-0.002802676521241665,"channel":0,"num_words":1,"start":27.654999,"end":28.615},{"sentences":[{"text":"Nine seven two six zero.","start":27.795,"end":29.37,"sentiment":"neutral","sentiment_score":-0.006685799919068813}],"sentiment":"neutral","sentiment_score":-0.006685799919068813,"channel":1,"num_words":5,"start":27.795,"end":29.37},{"sentences":[{"text":"thank 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the representative, Sarah Total, because his SIM of Airtel is not working. Sarah asks for his phone number and informs him that he has reached the wrong number. Deepak confirms that Airtel is not working in his area and Sarah advises him to contact his local network, Airtel India, instead. Sarah tells him that Airtel is a separate entity and they do not share contact details."},"intents":{"segments":[{"text":"What we do is to provide Internet services and a mobile plan services, and we only provide support and cater Australian phone number.","start_word":84,"end_word":106,"intents":[{"intent":"Provide services","confidence_score":0.004170792}]},{"text":"Oh, even though we'd love to, we don't have any contact details about them since we are a separate company. Thank you.","start_word":168,"end_word":189,"intents":[{"intent":"Obtain contact details","confidence_score":0.0032480552}]}]},"sentiments":{"segments":[{"text":"Hi. This is Sarah Total account. How may I help you today? Hi, Sarah. I'm Deepak. I live in Melbourne. I have a SIM of Airtel, and that's not working now. Oh, Yeah. sorry to hear about that. May I have the phone number, please? 97290. 0 Nine seven two six zero. thank you. This is a Indian phone number. Yeah. Indian Airtel number. Okay. I got it. Thank you. Please be advised, this is Airtel AU.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.030647749081254005},{"text":"You have reached our wrong phone number.","start_word":77,"end_word":83,"sentiment":"negative","sentiment_score":-0.33635592460632324},{"text":"What we do is to provide Internet services and a mobile plan services, and we only provide support and cater Australian phone number. Above your Indian Airtel number, you still need to contact your local network, which is Airtel India. We are a separate entity. We're not affiliated. It just so happened we're having the same name, Airtel. Oh, so you are not that Yeah. yet? That's right. We are not Airtel India. We are Airtel Australia. Okay. Can you provide the Yes. number? Oh, even though we'd love to, we don't have any contact details about them since we are a separate company. Thank you.","start_word":84,"end_word":189,"sentiment":"neutral","sentiment_score":-0.11271057277917862},{"text":"You're welcome. Have a good one.","start_word":190,"end_word":195,"sentiment":"positive","sentiment_score":0.4115394353866577},{"text":"Bye bye.","start_word":196,"end_word":197,"sentiment":"neutral","sentiment_score":0.15879110991954803}],"average":{"sentiment":"neutral","sentiment_score":-0.06077216888641144}}}}