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This person is not available.\n\nIf you'd like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.012627727910876274},{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"positive","sentiment_score":0.338168203830719},{"text":"Please stay on the line.","start":15.525,"end":16.744999,"sentiment":"neutral","sentiment_score":0.04101700633764267},{"text":"I'm sorry.","start":39.03,"end":39.85,"sentiment":"neutral","sentiment_score":-0.16596098244190216},{"text":"This person is not available.","start":39.91,"end":41.370003,"sentiment":"neutral","sentiment_score":-0.21538310050964354}],"sentiment":"neutral","sentiment_score":-0.024148868330355202,"num_words":28,"start":0.08,"end":41.370003},{"sentences":[{"text":"If you'd like to leave an additional message, please reply after the tone.","start":41.510002,"end":45.275,"sentiment":"neutral","sentiment_score":-0.09647723688529088}],"sentiment":"neutral","sentiment_score":-0.09647723688529088,"num_words":13,"start":41.510002,"end":45.275}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Dana, OQ Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you'd like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Malcolm. This is Dana from OT Financial. I had you booked in to go through your updated annual review, assess your goals, and look at some providing some future advice there for you. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine.\n\nJust call the same number, and we'll happily reschedule. I hope you're having a great day.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.012627727910876274}],"sentiment":"neutral","sentiment_score":0.012627727910876274,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Dana, OQ Financial.","start":7.2,"end":8.74,"sentiment":"neutral","sentiment_score":0.06413525839646657}],"sentiment":"neutral","sentiment_score":0.06413525839646657,"channel":0,"num_words":3,"start":7.2,"end":8.74},{"sentences":[{"text":"Thanks.","start":14.719999,"end":15.219999,"sentiment":"positive","sentiment_score":0.338168203830719},{"text":"Please stay on the line.","start":15.525,"end":16.744999,"sentiment":"neutral","sentiment_score":0.04101700633764267},{"text":"I'm sorry.","start":39.03,"end":39.85,"sentiment":"neutral","sentiment_score":-0.16596098244190216},{"text":"This person is not available.","start":39.91,"end":41.370003,"sentiment":"neutral","sentiment_score":-0.21538310050964354},{"text":"If you'd like to leave an additional message, please reply after the tone.","start":41.510002,"end":45.275,"sentiment":"neutral","sentiment_score":-0.09647723688529088}],"sentiment":"neutral","sentiment_score":-0.08153031967007197,"channel":1,"num_words":26,"start":14.719999,"end":45.275},{"sentences":[{"text":"Hi, Malcolm.","start":47.405,"end":48.045,"sentiment":"neutral","sentiment_score":0.13734759017825127},{"text":"This is Dana from OT Financial.","start":48.045,"end":49.71,"sentiment":"neutral","sentiment_score":0.2027595912416776},{"text":"I had you booked in to go through your updated annual review, assess your goals, and look at some providing some future advice there for you.","start":49.71,"end":56.67,"sentiment":"neutral","sentiment_score":0.24120702479894346},{"text":"If you can please call me back on 130160796.","start":56.67,"end":60.63294,"sentiment":"neutral","sentiment_score":0.1297356453206804},{"text":"If the day doesn't suit, that is absolutely fine.","start":60.79294,"end":62.952938,"sentiment":"neutral","sentiment_score":0.0006843143039279499}],"sentiment":"neutral","sentiment_score":0.1718541347923187,"channel":0,"num_words":52,"start":47.405,"end":62.952938},{"sentences":[{"text":"Just call the same number, and we'll happily reschedule.","start":62.952938,"end":64.97294,"sentiment":"positive","sentiment_score":0.3576282494597965},{"text":"I hope you're having a great day.","start":65.11294,"end":66.73294,"sentiment":"positive","sentiment_score":0.7006422792162214}],"sentiment":"positive","sentiment_score":0.5076968874782324,"channel":0,"num_words":16,"start":62.952938,"end":66.73294}]},"summary":{"result":"success","short":"The representative from OT Financial, Dana, calls the customer, Malcolm, to follow up on his annual review and to offer future advice. She leaves a message for him to call back at 130160ter but is okay if the day doesn't work. Dana also mentions that if the day doesn't work, there is no problem."},"intents":{"segments":[{"text":"This is Dana from OT Financial. I had you booked in to go through your updated annual review, assess your goals, and look at some providing some future advice there for you.","start_word":46,"end_word":77,"intents":[{"intent":"Review goals","confidence_score":0.0016682909},{"intent":"Provide advice","confidence_score":0.47822368}]},{"text":"If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine. Just call the same number, and we'll happily reschedule. I hope you're having a great day.","start_word":78,"end_word":111,"intents":[{"intent":"Call back","confidence_score":0.039620064}]},{"text":"Just call the same number, and we'll happily reschedule. I hope you're having a great day.","start_word":96,"end_word":111,"intents":[{"intent":"Reschedule","confidence_score":0.83089364}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Dana, OQ Financial.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0262090303003788},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.338168203830719},{"text":"Please stay on the line. I'm sorry. This person is not available. If you'd like to leave an additional message, please reply after the tone. Hi, Malcolm. This is Dana from OT Financial. I had you booked in to go through your updated annual review, assess your goals, and look at some providing some future advice there for you. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine.","start_word":19,"end_word":95,"sentiment":"neutral","sentiment_score":0.0722828060388565},{"text":"Just call the same number, and we'll happily reschedule. I hope you're having a great day.","start_word":96,"end_word":111,"sentiment":"positive","sentiment_score":0.49297693371772766}],"average":{"sentiment":"neutral","sentiment_score":0.14408223628997802}}}}