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for calling Treadmill. Katie speaking. Matthew. Okay. Sorry.\n\nYeah. This is the mental health department. Where were you calling from? Yeah. This is Tradewind.\n\nIt's just not the right phone number. I'm not sure. This is like, I'm a recruitment consultant, so it's not his number. I don't think he has a direct line, though. Did you can I get him to give you a callback?\n\nYou too. 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Katie speaking.\n\nChannel 0: Oh, hi. Yes. My name is Andrew, and I was trying to reach Matthew.\n\nChannel 1: Matthew.\n\nChannel 0: Oh, yeah. From the IT department. I'm sorry.\n\nChannel 1: Okay. Sorry. Yeah. This is the mental health department. Where were you calling from?\n\nChannel 0: Oh, because I I was I'm I'm trying to reach Tradewind Australia for Matthew\n\nChannel 1: Yeah. This is Tradewind. It's just not\n\nChannel 0: Loomis.\n\nChannel 1: the right phone number. I'm not sure. This is like, I'm a recruitment consultant, so it's not his number. I don't think he has\n\nChannel 0: Oh,\n\nChannel 1: a direct line, though. Did you can I get him to give you a\n\nChannel 0: I\n\nChannel 1: callback?\n\nChannel 0: understand. Oh, it's alright. You know, I actually called this number, but I just tried this because I can't reach him. It it's okay. You know?\n\nThank you, though. I appreciate it. You take care.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Treadmill.","start":6.3199997,"end":7.52,"sentiment":"positive","sentiment_score":0.4481145441532135},{"text":"Katie speaking.","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.2937712222337723}],"sentiment":"positive","sentiment_score":0.3966667701800664,"channel":1,"num_words":6,"start":6.3199997,"end":8.34},{"sentences":[{"text":"Oh, hi.","start":10.48,"end":11.12,"sentiment":"neutral","sentiment_score":0.024594874121248722},{"text":"Yes.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.016034342348575592},{"text":"My name is Andrew, and I was trying to reach 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care.","start":70.38287,"end":71.282875,"sentiment":"positive","sentiment_score":0.43732600410779315}],"sentiment":"positive","sentiment_score":0.453795635037952,"channel":0,"num_words":9,"start":68.86287,"end":71.282875},{"sentences":[{"text":"You too.","start":71.742935,"end":72.382935,"sentiment":"neutral","sentiment_score":0.2195175588130951},{"text":"Bye.","start":72.382935,"end":72.882935,"sentiment":"neutral","sentiment_score":0.0858922153711319}],"sentiment":"neutral","sentiment_score":0.17497577766577402,"channel":1,"num_words":3,"start":71.742935,"end":72.882935}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Matthew from the mental health department at Treadmill. The agent, Katie, informs him that he has reached the wrong number and suggests that he try calling a different one. Andrew thanks her and ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to reach Matthew. Matthew.","start_word":9,"end_word":20,"intents":[{"intent":"Reach matthew","confidence_score":0.18115304}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Treadmill.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.48362359404563904},{"text":"Katie speaking. Oh, hi. Yes. My name is Andrew, and I was trying to reach Matthew. Matthew. Oh, yeah. From the IT department. I'm sorry. Okay. Sorry. Yeah. This is the mental health department. Where were you calling from? Oh, because I I was I'm I'm trying to reach Tradewind Australia for Matthew Yeah. This is Tradewind. It's just not Loomis. the right phone number. I'm not sure. This is like, I'm a recruitment consultant, so it's not his number. I don't think he has Oh, a direct line, though. Did you can I get him to give you a I callback? understand. Oh, it's alright. You know, I actually called this number, but I just tried this because I can't reach him. It it's okay. You know?","start_word":4,"end_word":131,"sentiment":"neutral","sentiment_score":-0.06264221668243408},{"text":"Thank you, though. I appreciate it. You take care.","start_word":132,"end_word":140,"sentiment":"positive","sentiment_score":0.4472922384738922},{"text":"You too. Bye.","start_word":141,"end_word":143,"sentiment":"neutral","sentiment_score":0.16358377039432526}],"average":{"sentiment":"neutral","sentiment_score":-0.009680940431329702}}}}