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David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week of this month. Mhmm. Alright. When do you think is the best time can I call you back, sir, for just a a short introductory meeting? Yeah. Alright. Uh-huh. Alright. Yep. Okay. Got it, sir. I'll be sending our information first. Thank you. Alright. Bye bye. Thank you, David. Alright. 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Yeah. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week of this month.\n\nMhmm. Alright. When do you think is the best time can I call you back, sir, for just a a short introductory meeting? Yeah. Alright.\n\nUh-huh. Alright. Yep. Okay. Got it, sir.\n\nI'll be sending our information first. Thank you. Alright. Bye bye. Thank you, David.\n\nAlright. Bye bye.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.04553557187318802},{"text":"Yeah.","start":28.039999,"end":28.199999,"sentiment":"neutral","sentiment_score":0.14331930875778198},{"text":"Good morning.","start":28.199999,"end":29.02,"sentiment":"positive","sentiment_score":0.3760877400636673},{"text":"David, it's Ronald from Cloud Solution IT.","start":29.24,"end":33.26,"sentiment":"neutral","sentiment_score":0.2545865135533469},{"text":"How are you doing today?","start":33.8,"end":35.02,"sentiment":"neutral","sentiment_score":0.2631300866603851}],"sentiment":"neutral","sentiment_score":0.25242414930835366,"num_words":16,"start":7.6,"end":35.02},{"sentences":[{"text":"Alright.","start":36.68,"end":37.079998,"sentiment":"neutral","sentiment_score":0.3249090909957886},{"text":"Okay.","start":37.079998,"end":37.32,"sentiment":"positive","sentiment_score":0.4968995451927185},{"text":"That's 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. David speaking. Good. Thanks. Look, I'm not interested in making any changes to manage solution partners. So I'm I'm gonna say no to to a meeting at this point in time. Mate, I I I don't I don't want to have a short introductory meeting. I'm not interested in taking on a new managed service partner at any time in the near future. If you wanna send some information through to me that I will that I I can look at in the event that we are looking to make a change, that's fine. You can email that through. But, yes, I'm not going to I'm not gonna jump into a meeting at this point in time. It's it's just I won't remember it, you know, twelve months down the track, and I can't see us making any changes in the next twelve months. So having the information on hand is great, But, yeah, a meeting, no. No worries. Thank you. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. David speaking.\n\nGood. Thanks. Look, I'm not interested in making any changes to manage solution partners. So I'm I'm gonna say no to to a meeting at this point in time. Mate, I I I don't I don't want to have a short introductory meeting.\n\nI'm not interested in taking on a new managed service partner at any time in the near future. If you wanna send some information through to me that I will that I I can look at in the event that we are looking to make a change, that's fine. You can email that through. But, yes, I'm not going to I'm not gonna jump into a meeting at this point in time. It's it's just I won't remember it, you know, twelve months down the track, and I can't see us making any changes in the next twelve months.\n\nSo having the information on hand is great, But, yeah, a meeting, no. No worries. Thank you. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. David speaking.\n\nChannel 0: Yeah. Good morning. David, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week of this month.\n\nChannel 1: Look, I'm not interested in making any changes to manage solution partners. So\n\nChannel 0: Mhmm.\n\nChannel 1: I'm I'm gonna say no to to a meeting at this point in time.\n\nChannel 0: Alright. When do you think is the best time can I call you back, sir, for just a a short introductory meeting?\n\nChannel 1: Mate, I I I don't I don't want to have a short introductory meeting. I'm not interested in taking on a new managed service partner at any time in the near future. If you wanna send some information through to me\n\nChannel 0: Yeah.\n\nChannel 1: that I will that I I can look at in the event that we are looking to make a change, that's fine. You\n\nChannel 0: Alright.\n\nChannel 1: can email that through. But, yes, I'm not going to I'm not gonna jump into a meeting\n\nChannel 0: Uh-huh. Alright.\n\nChannel 1: at this point in time. It's it's just I won't remember it, you know, twelve months down\n\nChannel 0: Yep.\n\nChannel 1: the track, and I can't see us making any changes in the next twelve months. So having the information on hand is great, But, yeah, a meeting, no.\n\nChannel 0: Okay. Got it, sir. I'll be sending our information first.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thank you. Alright. Bye bye. Thank you, David.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.01834799163043499},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.007738302811048925}],"sentiment":"neutral","sentiment_score":0.008362402153365752,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"Ronald.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.04553557187318802}],"sentiment":"neutral","sentiment_score":0.04553557187318802,"channel":0,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Thanks.","start":14.559999,"end":15.059999,"sentiment":"neutral","sentiment_score":0.28713127970695496},{"text":"Please stay on the line.","start":15.575,"end":17.195,"sentiment":"neutral","sentiment_score":0.14298802465200425},{"text":"David 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base with you, it was February of this year.","start":38.76,"end":45.775,"sentiment":"neutral","sentiment_score":0.10162044890845816},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":46.235,"end":56.415,"sentiment":"neutral","sentiment_score":0.10668944457062969}],"sentiment":"neutral","sentiment_score":0.13772633881731466,"channel":0,"num_words":55,"start":36.68,"end":56.415},{"sentences":[{"text":"Name of the company again, David, it's Cloud Solution IT.","start":57.56,"end":61.02,"sentiment":"neutral","sentiment_score":0.07405591495335102},{"text":"We are a managed service provider.","start":61.8,"end":64.22,"sentiment":"neutral","sentiment_score":0.0693249957015117},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many 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fine.","start":124.365,"end":130.44499,"sentiment":"neutral","sentiment_score":-0.025123344734311104},{"text":"You","start":130.44499,"end":130.525,"sentiment":"neutral","sentiment_score":-0.02970648556947708}],"sentiment":"neutral","sentiment_score":-0.025322611727144406,"channel":1,"num_words":23,"start":124.365,"end":130.525},{"sentences":[{"text":"Alright.","start":130.515,"end":131.015,"sentiment":"neutral","sentiment_score":0.00404298584908247}],"sentiment":"neutral","sentiment_score":0.00404298584908247,"channel":0,"num_words":1,"start":130.515,"end":131.015},{"sentences":[{"text":"can email that through.","start":130.525,"end":131.825,"sentiment":"neutral","sentiment_score":-0.012289708014577627},{"text":"But, yes, I'm not going to I'm not gonna jump into a meeting","start":132.205,"end":135.58499,"sentiment":"neutral","sentiment_score":-0.27379432836404216}],"sentiment":"neutral","sentiment_score":-0.21226382945828579,"channel":1,"num_words":17,"start":130.525,"end":135.58499},{"sentences":[{"text":"Uh-huh.","start":136.115,"end":136.435,"sentiment":"neutral","sentiment_score":-0.16798625886440277},{"text":"Alright.","start":136.435,"end":136.935,"sentiment":"neutral","sentiment_score":-0.06190451234579086}],"sentiment":"neutral","sentiment_score":-0.11494538560509682,"channel":0,"num_words":2,"start":136.115,"end":136.935},{"sentences":[{"text":"at this point in time.","start":136.59001,"end":137.89,"sentiment":"neutral","sentiment_score":-0.10508788973093033},{"text":"It's it's just I won't remember it, you know, twelve months down","start":137.95001,"end":142.03,"sentiment":"neutral","sentiment_score":-0.1303301186611255}],"sentiment":"neutral","sentiment_score":-0.12290593368165634,"channel":1,"num_words":17,"start":136.59001,"end":142.03},{"sentences":[{"text":"Yep.","start":141.97,"end":142.47,"sentiment":"neutral","sentiment_score":-0.13394275307655334}],"sentiment":"neutral","sentiment_score":-0.13394275307655334,"channel":0,"num_words":1,"start":141.97,"end":142.47},{"sentences":[{"text":"the track, and I can't see us making any changes in the next twelve months.","start":142.03,"end":145.89,"sentiment":"negative","sentiment_score":-0.34341781040032704},{"text":"So having the information on hand is great, But, yeah, a meeting, no.","start":146.11,"end":151.975,"sentiment":"neutral","sentiment_score":-0.05282354641419191}],"sentiment":"neutral","sentiment_score":-0.20849904497819288,"channel":1,"num_words":28,"start":142.03,"end":151.975},{"sentences":[{"text":"Okay.","start":152.59094,"end":152.99094,"sentiment":"neutral","sentiment_score":-0.00288579985499382},{"text":"Got it, sir.","start":152.99094,"end":153.71094,"sentiment":"neutral","sentiment_score":0.08678080389897029},{"text":"I'll be sending our information first.","start":153.71094,"end":155.89095,"sentiment":"neutral","sentiment_score":0.08788073932131131}],"sentiment":"neutral","sentiment_score":0.0784741047769785,"channel":0,"num_words":10,"start":152.59094,"end":155.89095},{"sentences":[{"text":"No worries.","start":155.555,"end":156.195,"sentiment":"neutral","sentiment_score":0.16038428992033005},{"text":"Thank 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David.","start":158.75095,"end":159.65094,"sentiment":"positive","sentiment_score":0.3523658712704976}],"sentiment":"neutral","sentiment_score":0.27892225980758667,"channel":0,"num_words":8,"start":157.15094,"end":159.65094},{"sentences":[{"text":"Bye.","start":159.315,"end":159.815,"sentiment":"neutral","sentiment_score":0.16000276803970337}],"sentiment":"neutral","sentiment_score":0.16000276803970337,"channel":1,"num_words":1,"start":159.315,"end":159.815},{"sentences":[{"text":"Alright.","start":160.35094,"end":160.67094,"sentiment":"neutral","sentiment_score":0.21918635070323944},{"text":"Bye bye.","start":160.67094,"end":161.41093,"sentiment":"neutral","sentiment_score":0.05907050520181655}],"sentiment":"neutral","sentiment_score":0.11244245370229085,"channel":0,"num_words":3,"start":160.35094,"end":161.41093}]},"summary":{"result":"success","short":"The customer, Ronald, is calling to introduce his company and offer services. He explains that he is not interested in a meeting with a new managed service partner and will send more information through email. He also tells the agent that he will not make any changes to his solutions partners in the next twelve months."},"intents":{"segments":[{"text":"David, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":47,"end_word":97,"intents":[{"intent":"Arrange meeting with daniel","confidence_score":0.014707971}]},{"text":"When do you think is the best time can I call you back, sir, for just a a short introductory meeting?","start_word":219,"end_word":239,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.11606402},{"intent":"Request call back","confidence_score":0.00011727741}]},{"text":"I'll be sending our information first. No worries.","start_word":375,"end_word":382,"intents":[{"intent":"Send information","confidence_score":0.6509319},{"intent":"Send information","confidence_score":0.02931653}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. David speaking. 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And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, David, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, David, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on last week of this month.","start_word":47,"end_word":189,"sentiment":"neutral","sentiment_score":0.0598708800971508},{"text":"Look, I'm not interested in making any changes to manage solution partners.","start_word":190,"end_word":201,"sentiment":"negative","sentiment_score":-0.6106916666030884},{"text":"So Mhmm.","start_word":202,"end_word":203,"sentiment":"neutral","sentiment_score":-0.2674717605113983},{"text":"I'm I'm gonna say no to to a meeting at this point in time.","start_word":204,"end_word":217,"sentiment":"negative","sentiment_score":-0.4473496377468109},{"text":"Alright. When do you think is the best time can I call you back, sir, for just a a short introductory meeting?","start_word":218,"end_word":239,"sentiment":"neutral","sentiment_score":0.008091039024293423},{"text":"Mate, I I I don't I don't want to have a short introductory meeting. I'm not interested in taking on a new managed service partner at any time in the near future.","start_word":240,"end_word":271,"sentiment":"negative","sentiment_score":-0.4978446364402771},{"text":"If you wanna send some information through to me Yeah. that I will that I I can look at in the event that we are looking to make a change, that's fine. You Alright. can email that through. But, yes, I'm not going to I'm not gonna jump into a meeting Uh-huh. Alright. at this point in time. It's it's just I won't remember it, you know, twelve months down Yep.","start_word":272,"end_word":342,"sentiment":"neutral","sentiment_score":-0.11375292390584946},{"text":"the track, and I can't see us making any changes in the next twelve months.","start_word":343,"end_word":357,"sentiment":"negative","sentiment_score":-0.34215328097343445},{"text":"So having the information on hand is great, But, yeah, a meeting, no. Okay. Got it, sir. I'll be sending our information first. No worries. Thank you. Thank you. Alright. Bye bye.","start_word":358,"end_word":389,"sentiment":"neutral","sentiment_score":0.06524236500263214},{"text":"Thank you, David.","start_word":390,"end_word":392,"sentiment":"positive","sentiment_score":0.3471359610557556},{"text":"Bye. Alright. Bye bye.","start_word":393,"end_word":396,"sentiment":"neutral","sentiment_score":0.2076227217912674}],"average":{"sentiment":"neutral","sentiment_score":-0.047892714889956195}}}}