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This is just quick follow-up in reference to your outstanding invoice for your Internet services. I'm just wondering if you would like to update your bank details because we tried to process the payment. As you mentioned, you can pay Monday, but it's still declining your activation funds. So would you like me to update your card details? Sure. Thank you. Okay. Thank you. And the CVV, please? Oh, I'm so sorry. You cut off. Did you say five four three? Okay. Thank you. Go ahead with what you're saying. Oh, yes. We will be processing your May for this card. Okay. Okay. Just one moment. Okay? Let me just do it while I have you on the line. 8995. And would you like me to set up a direct debit for this card? Okay. Sure. Okay. So you will be receiving an SMS with a OTP or one time passcode. Kindly check, and then you have to state to me the code so you could authorize this $89 95¢ today. Okay. Thank you. 256901. Okay. So your payment has been processed successfully for your May invoice. And, Caitlin, you mentioned you could pay your current invoice by next week. Which date in next week, if I may ask? Thursday. Let me check the date by Thursday because I'm I just wanted to be transparent. Our account's back end okay. So Thursday oh, it's June 18. Okay. Got it. I I will go ahead and take note of this. Yeah. Actually, I just wanted to share to you as well. I'm just really concerned as our customer here. Our back end team accounts already successfully set up a automatic late fee to those accounts who doesn't pay on time. So the provided threshold, it's until the '15. So after fifteenth of every month, all unpaid invoices will be occurred a late fee by the next billing cycle. Alright. So but I have this noted, and then let me see what I can do once we got the payment above the late fee. Okay? And we will be using the same card. Also, once the direct debit has been approved, you will receive, like, details for your reference for the direct debit details information. Okay? Thank you, Caitlin. Have a good one, and be safe. Thank you. 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Good afternoon, Caitlin. How are you today? That's great to hear. I'm fine.\n\nThank you so much for answering my phone call. This is just quick follow-up in reference to your outstanding invoice for your Internet services. I'm just wondering if you would like to update your bank details because we tried to process the payment. As you mentioned, you can pay Monday, but it's still declining your activation funds. So would you like me to update your card details?\n\nSure. Thank you. Okay. Thank you. And the CVV, please?\n\nOh, I'm so sorry. You cut off. Did you say five four three? Okay. Thank you.\n\nGo ahead with what you're saying. Oh, yes. We will be processing your May for this card. Okay. Okay.\n\nJust one moment. Okay? Let me just do it while I have you on the line. 8995. And would you like me to set up a direct debit for this card?\n\nOkay. Sure. Okay. So you will be receiving an SMS with a OTP or one time passcode. Kindly check, and then you have to state to me the code so you could authorize this $89 95¢ today.\n\nOkay. Thank you. 256901. Okay. So your payment has been processed successfully for your May invoice.\n\nAnd, Caitlin, you mentioned you could pay your current invoice by next week. Which date in next week, if I may ask? Thursday. Let me check the date by Thursday because I'm I just wanted to be transparent. Our account's back end okay.\n\nSo Thursday oh, it's June 18. Okay. Got it. I I will go ahead and take note of this. Yeah.\n\nActually, I just wanted to share to you as well. I'm just really concerned as our customer here. Our back end team accounts already successfully set up a automatic late fee to those accounts who doesn't pay on time. So the provided threshold, it's until the '15. So after fifteenth of every month, all unpaid invoices will be occurred a late fee by the next billing cycle.\n\nAlright. So but I have this noted, and then let me see what I can do once we got the payment above the late fee. Okay? And we will be using the same card. Also, once the direct debit has been approved, you will receive, like, details for your reference for the direct debit details information.\n\nOkay? Thank you, Caitlin. Have a good one, and be safe. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.18335717916488647},{"text":"Good afternoon, Caitlin.","start":2.8,"end":4.74,"sentiment":"positive","sentiment_score":0.41814350088437396},{"text":"How are you today?","start":4.7999997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3674367293715477},{"text":"That's great to hear.","start":8.0,"end":8.88,"sentiment":"positive","sentiment_score":0.6988034099340439},{"text":"I'm fine.","start":8.88,"end":9.28,"sentiment":"positive","sentiment_score":0.514931708574295}],"sentiment":"positive","sentiment_score":0.48090083258492605,"num_words":14,"start":2.48,"end":9.28},{"sentences":[{"text":"Thank you so much for answering my phone call.","start":9.28,"end":11.28,"sentiment":"positive","sentiment_score":0.5932336118486192},{"text":"This is just quick follow-up in reference to your outstanding invoice for your Internet 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back end team accounts already successfully set up a automatic late fee to those accounts who doesn't pay on time.","start":306.21,"end":316.215,"sentiment":"negative","sentiment_score":-0.33669190179734004},{"text":"So the provided threshold, it's until the '15.","start":316.215,"end":320.79498,"sentiment":"neutral","sentiment_score":-0.07395070418715477},{"text":"So after fifteenth of every month, all unpaid invoices will be occurred a late fee by the next billing cycle.","start":321.62,"end":330.75998,"sentiment":"neutral","sentiment_score":-0.12458240538835526}],"sentiment":"neutral","sentiment_score":-0.18248966722679671,"num_words":67,"start":298.21,"end":330.75998},{"sentences":[{"text":"Alright.","start":333.86,"end":334.34,"sentiment":"neutral","sentiment_score":0.03499216213822365},{"text":"So but I have this noted, and then let me see what I can do once we got the payment above the late 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Good. Thank you. How are you? Yes. Yes, please. That would be great. That would be great. Can we yes. That would be great. Just let me get them. Oh, it's good. Sorry. It won't be a second. So my card details hang on. I'm just trying to figure it. Alrighty. So my card number is 5188681013932579, and my expiry is 05/31 543. Can we O54 543. Can we take first payment out of that one? Yes. Just for that one. And then next week, do the other one. Yep. Kirby, can I put them on it, please? Okay. I'll test. Yes, please. Yep. Yeah. So $25.69 $0.01. Yeah. Yes. I'm gonna say Thursday. Yeah. Well, Wednesday Wednesday can be done, but the problem is it doesn't go in till late Wednesday. That's the only issue. Yeah. Only be only because it doesn't go yeah. That'd be fine. Yeah. Yeah. I've yeah. I've had it. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. Perfect. Thank you so much. Perfect. Thank you very much. Thank you. You too. 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Good afternoon, Caitlin. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. This is just quick follow-up in reference to your outstanding invoice for your Internet services. I'm just wondering if you would like to update your bank details because we tried to process the payment.\n\nAs you mentioned,\n\nChannel 1: Yes.\n\nChannel 0: you can\n\nChannel 1: Yes,\n\nChannel 0: pay\n\nChannel 1: please.\n\nChannel 0: Monday,\n\nChannel 1: That\n\nChannel 0: but\n\nChannel 1: would\n\nChannel 0: it's\n\nChannel 1: be\n\nChannel 0: still declining\n\nChannel 1: great.\n\nChannel 0: your activation\n\nChannel 1: That would be great.\n\nChannel 0: funds. So would\n\nChannel 1: Can\n\nChannel 0: you\n\nChannel 1: we\n\nChannel 0: like me to update your card details?\n\nChannel 1: yes. That would be great. Just let me get them.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Oh, it's good. Sorry. It won't be a second.\n\nChannel 0: Okay.\n\nChannel 1: So my card details hang on. I'm just trying to figure it. Alrighty. So my card number is 5188681013932579, and my expiry is 05/31\n\nChannel 0: Thank you. And the CVV, please?\n\nChannel 1: 543.\n\nChannel 0: Oh, I'm so\n\nChannel 1: Can\n\nChannel 0: sorry.\n\nChannel 1: we\n\nChannel 0: You cut off. Did you say\n\nChannel 1: O54\n\nChannel 0: five four three?\n\nChannel 1: 543.\n\nChannel 0: Okay. Thank you. Go\n\nChannel 1: Can\n\nChannel 0: ahead with\n\nChannel 1: we\n\nChannel 0: what you're saying.\n\nChannel 1: take first payment out of that one?\n\nChannel 0: Oh, yes. We will be processing your May for this card.\n\nChannel 1: Yes. Just for that one. And\n\nChannel 0: Okay.\n\nChannel 1: then next week, do the other one.\n\nChannel 0: Okay. Just one moment. Okay? Let me just do it while I have you on the line.\n\nChannel 1: Yep.\n\nChannel 0: 8995.\n\nChannel 1: Kirby, can I put them on it, please? Okay. I'll test.\n\nChannel 0: And would you like me to set up a direct debit for this card?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Sure. Okay. So you will be receiving an SMS with a OTP or one time passcode.\n\nChannel 1: Yep.\n\nChannel 0: Kindly check, and then you have to state to me the code so you could authorize this $89\n\nChannel 1: Yeah.\n\nChannel 0: 95¢\n\nChannel 1: So\n\nChannel 0: today.\n\nChannel 1: $25.69 $0.01.\n\nChannel 0: Okay. Thank you. 256901.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So your payment has been processed successfully for your May invoice. And, Caitlin, you mentioned you could pay your current invoice by next week. Which\n\nChannel 1: Yes.\n\nChannel 0: date in next week, if I may ask?\n\nChannel 1: I'm gonna say Thursday.\n\nChannel 0: Thursday. Let me check the date by Thursday because I'm I just wanted to be transparent. Our\n\nChannel 1: Yeah. Well,\n\nChannel 0: account's\n\nChannel 1: Wednesday\n\nChannel 0: back end\n\nChannel 1: Wednesday can be done, but the problem is it doesn't go in till late Wednesday. That's the only issue.\n\nChannel 0: okay. So Thursday oh, it's June 18.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Got it.\n\nChannel 1: Only\n\nChannel 0: I I will go ahead\n\nChannel 1: be\n\nChannel 0: and take\n\nChannel 1: only\n\nChannel 0: note\n\nChannel 1: because\n\nChannel 0: of\n\nChannel 1: it\n\nChannel 0: this.\n\nChannel 1: doesn't go yeah. That'd be fine.\n\nChannel 0: Yeah. Actually, I just wanted to share to you as well. I'm just really concerned as our customer here. Our back end team accounts already successfully set up a automatic late fee to those accounts who doesn't pay on time.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: I've yeah.\n\nChannel 0: provided\n\nChannel 1: I've had it.\n\nChannel 0: threshold, it's until the '15. So after fifteenth of every month,\n\nChannel 1: Yeah.\n\nChannel 0: all\n\nChannel 1: Yeah.\n\nChannel 0: unpaid invoices will be occurred a late fee by the next billing cycle.\n\nChannel 1: Yeah. Yeah. Okay.\n\nChannel 0: Alright. So but I have this noted, and then let me see what I can do once we got the payment above\n\nChannel 1: Yeah.\n\nChannel 0: the late fee. Okay?\n\nChannel 1: Perfect. Thank you so\n\nChannel 0: And\n\nChannel 1: much.\n\nChannel 0: we will be using the same card. Also, once the direct debit has been approved, you will receive, like, details for your reference for the direct debit details information. Okay?\n\nChannel 1: Perfect. Thank you very much.\n\nChannel 0: Thank you, Caitlin. Have\n\nChannel 1: Thank\n\nChannel 0: a good\n\nChannel 1: you.\n\nChannel 0: one, and be\n\nChannel 1: You\n\nChannel 0: safe.\n\nChannel 1: too.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0384354367852211}],"sentiment":"neutral","sentiment_score":0.0384354367852211,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.18335717916488647},{"text":"Good afternoon, Caitlin.","start":2.8,"end":4.74,"sentiment":"positive","sentiment_score":0.41814350088437396},{"text":"How are you 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The agent updates the customer's bank details and confirms the payment for the May invoice. The agent also reminds the customer to pay their remaining invoice and notes that late fees may occur if they don't pay on time."},"intents":{"segments":[{"text":"I'm just wondering if you would like to update your bank details because we tried to process the payment. As you mentioned, Yes.","start_word":45,"end_word":67,"intents":[{"intent":"Update bank details","confidence_score":0.70639163}]},{"text":"So would Can you we like me to update your card details? yes.","start_word":89,"end_word":101,"intents":[{"intent":"Request card information update","confidence_score":0.0004348515}]},{"text":"So my card number is 5188681013932579, and my expiry is 05/31 Thank you.","start_word":137,"end_word":149,"intents":[{"intent":"Confirm card details","confidence_score":0.13480157}]},{"text":"And would you like me to set up a direct debit for this card? Yes, please.","start_word":245,"end_word":260,"intents":[{"intent":"Set up direct debit","confidence_score":0.09555598}]},{"text":"Kindly check, and then you have to state to me the code so you could authorize this $89 Yeah.","start_word":280,"end_word":298,"intents":[{"intent":"Confirm payment authorization","confidence_score":0.0009938338}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.11089630424976347},{"text":"Good afternoon, Caitlin. How are you today? Good. Thank you.","start_word":2,"end_word":11,"sentiment":"positive","sentiment_score":0.44508662819862366},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.32771122455596924},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":15,"end_word":29,"sentiment":"positive","sentiment_score":0.6016581654548645},{"text":"This is just quick follow-up in reference to your outstanding invoice for your Internet services. I'm just wondering if you would like to update your bank details because we tried to process the payment. As you mentioned, Yes. you can Yes, pay please. Monday, That but would it's be still declining great. your activation That would be great. funds. So would Can you we like me to update your card details? yes. That would be great. Just let me get them. Sure. Thank you. Oh, it's good. Sorry. It won't be a second. Okay. So my card details hang on. I'm just trying to figure it. Alrighty. So my card number is 5188681013932579, and my expiry is 05/31 Thank you. And the CVV, please? 543. Oh, I'm so Can sorry. we You cut off. Did you say O54 five four three? 543. Okay. Thank you. Go Can ahead with we what you're saying. take first payment out of that one? Oh, yes. We will be processing your May for this card. Yes. Just for that one. And Okay. then next week, do the other one. Okay. Just one moment. Okay? Let me just do it while I have you on the line. Yep. 8995. Kirby, can I put them on it, please? Okay. I'll test. And would you like me to set up a direct debit for this card? Yes, please. Okay. Sure. Okay. So you will be receiving an SMS with a OTP or one time passcode. Yep. Kindly check, and then you have to state to me the code so you could authorize this $89 Yeah. 95<unk> So today. $25.69 $0.01. Okay.","start_word":30,"end_word":304,"sentiment":"neutral","sentiment_score":0.0399220271544023},{"text":"Thank you.","start_word":305,"end_word":306,"sentiment":"positive","sentiment_score":0.4269781708717346},{"text":"256901. Yeah. 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I'm just really concerned as our customer here.","start_word":334,"end_word":440,"sentiment":"neutral","sentiment_score":-0.05896236374974251},{"text":"Our back end team accounts already successfully set up a automatic late fee to those accounts who doesn't pay on time.","start_word":441,"end_word":461,"sentiment":"negative","sentiment_score":-0.3388440012931824},{"text":"Yeah. So Yeah. the I've yeah. provided I've had it. threshold, it's until the '15. So after fifteenth of every month, Yeah. all Yeah. unpaid invoices will be occurred a late fee by the next billing cycle. Yeah. Yeah. Okay. Alright. So but I have this noted, and then let me see what I can do once we got the payment above Yeah. the late fee. Okay?","start_word":462,"end_word":528,"sentiment":"neutral","sentiment_score":-0.04651174694299698},{"text":"Perfect. Thank you so And much.","start_word":529,"end_word":534,"sentiment":"positive","sentiment_score":0.3769977688789368},{"text":"we will be using the same card. 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