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Your call may be recorded or monitored for training and quality purposes and to improve our service offering. During the call, we may collect personal information. To understand how we handle your information, visit our website or press 7. Otherwise, please continue to hold. We value your feedback. Please stay on the line at the end of this call as you may be asked to complete a one minute survey. How may we assist you today? I cannot provide specific details about a parcel sent to a particular Australian suburb like Air Telecom. Australia Post offers services related to international customs for business parcels. You can learn more about international customs for business on the Australia Post website. Your To check the tracking status of your parcel with a tracking number, press 1. For help with something else, press 2. If you are the receiver of this item, press 1. Or if you are the sender, please press 2. We can search for your trackable items based on your mobile phone number. Please enter your mobile number now, or press hash to skip. Continue. We need to collect some information. Do you have your tracking number available? Press 1 for yes or 2 for Does this tracking number contain any letters of the alphabet? Press 1 for yes or 2 for no. Using your telephone keypad, please enter all of the digits as they are displayed, including any leading zeros, then press hash. K. Oh, okay. Have I got this We deliver millions of letters and parcels every day. Without a tracking number, we're unable to locate your item. If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track. To return to the Australian To return I didn't get You're calling about a domestic or an international item? Please hold while we transfer you to a customer service consultant. Stay in control of your deliveries using the AusPost app. Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile phone. Download now in the App Store or Google Play. Calling for an appointment? There's no need. We no longer take appointments for any post office services, including passports, ID services, and photos. All stores nationwide can now accept walk ins for any of the services they provide. Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate. We deliver. Dogs fetch, and the two don't always mix. Learn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety. Can't wait to receive your parcel? The free AusPost app makes it easy for you to track your parcels, sign up for a collection point, and control your deliveries, all from your mobile phone. Download now in the App Store or Google Play, and you'll be tracking your parcels in no time. Not going to be home for a parcel delivery? Not a problem. We can leave your parcel in a safe place so it's waiting for you when you get home. We call it a safe drop. If your parcel's eligible for safe drop and we have your contact details, we'll send you an email or SMS when your parcel's due for delivery. Simply let us know up to one hour before delivery if you'd like your parcel left in a safe place. To learn more, visit o'spost.com.au/safedrop. Wondering why you haven't received a card about your pending delivery? To support our sustainability efforts, we're moving away from leaving physical cards after an attempted delivery. The best way to be notified of attempted deliveries or items awaiting collection is by downloading the Australia Post app, where you can choose to receive notifications by email, app, or SMS. Alternatively, please check for the latest tracking updates via the Australia Post website. Easily manage your deliveries in the AusPost app. With features like automatic tracking and two hour delivery windows, you'll always know where your parcel is. You can even set your delivery preferences, like a free twenty four seven parcel locker and redirect parcels if plans change. Download now in the App Store or Google Play. Parcel locker terms and conditions apply. Collection time limits apply. Redirect only available when the sender has included your email address or my post customer number in their shipping information. There are a variety of ways online attackers may attempt to gain your personal or financial information. Please be aware that Australia Post will never ask you to click on an email link to print off a label to redeem your package, email, or call you to ask for personal or financial information, including passwords, credit card details, or account information. 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to Australia Post. Your call may be recorded or monitored for training and quality purposes and to improve our service offering. During the call, we may collect personal information. To understand how we handle your information, visit our website or press 7. Otherwise, please continue to hold.\n\nWe value your feedback. Please stay on the line at the end of this call as you may be asked to complete a one minute survey. How may we assist you today? I cannot provide specific details about a parcel sent to a particular Australian suburb like Air Telecom. Australia Post offers services related to international customs for business parcels.\n\nYou can learn more about international customs for business on the Australia Post website. Your To check the tracking status of your parcel with a tracking number, press 1. For help with something else, press 2. If you are the receiver of this item, press 1. Or if you are the sender, please press 2.\n\nWe can search for your trackable items based on your mobile phone number. Please enter your mobile number now, or press hash to skip. Continue. We need to collect some information. Do you have your tracking number available?\n\nPress 1 for yes or 2 for Does this tracking number contain any letters of the alphabet? Press 1 for yes or 2 for no. Using your telephone keypad, please enter all of the digits as they are displayed, including any leading zeros, then press hash. K. Oh, okay.\n\nHave I got this We deliver millions of letters and parcels every day. Without a tracking number, we're unable to locate your item. If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track. To return to the Australian To return I didn't get You're calling about a domestic or an international item? Please hold while we transfer you to a customer service consultant.\n\nStay in control of your deliveries using the AusPost app. Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile phone. Download now in the App Store or Google Play. Calling for an appointment? There's no need.\n\nWe no longer take appointments for any post office services, including passports, ID services, and photos. All stores nationwide can now accept walk ins for any of the services they provide. Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate. We deliver. Dogs fetch, and the two don't always mix.\n\nLearn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety. Can't wait to receive your parcel? The free AusPost app makes it easy for you to track your parcels, sign up for a collection point, and control your deliveries, all from your mobile phone. Download now in the App Store or Google Play, and you'll be tracking your parcels in no time. Not going to be home for a parcel delivery?\n\nNot a problem. We can leave your parcel in a safe place so it's waiting for you when you get home. We call it a safe drop. If your parcel's eligible for safe drop and we have your contact details, we'll send you an email or SMS when your parcel's due for delivery. Simply let us know up to one hour before delivery if you'd like your parcel left in a safe place.\n\nTo learn more, visit o'spost.com.au/safedrop. Wondering why you haven't received a card about your pending delivery? To support our sustainability efforts, we're moving away from leaving physical cards after an attempted delivery. The best way to be notified of attempted deliveries or items awaiting collection is by downloading the Australia Post app, where you can choose to receive notifications by email, app, or SMS. Alternatively, please check for the latest tracking updates via the Australia Post website.\n\nEasily manage your deliveries in the AusPost app. With features like automatic tracking and two hour delivery windows, you'll always know where your parcel is. You can even set your delivery preferences, like a free twenty four seven parcel locker and redirect parcels if plans change. Download now in the App Store or Google Play. Parcel locker terms and conditions apply.\n\nCollection time limits apply. Redirect only available when the sender has included your email address or my post customer number in their shipping information. There are a variety of ways online attackers may attempt to gain your personal or financial information. Please be aware that Australia Post will never ask you to click on an email link to print off a label to redeem your package, email, or call you to ask for personal or financial information, including passwords, credit card details, or account information. To find out more about fraud and scams, head to our website, www.ospost.com.au, about us, about our site, online security scams, and fraud.\n\nWelcome to Australia Post. We are closed at present. You can find information about our products and services or contact us online at othpost.com.au.","paragraphs":[{"sentences":[{"text":"Welcome to Australia Post.","start":1.1999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.32064128667116165},{"text":"Your call may be recorded or monitored for training and quality purposes and to improve our service offering.","start":4.0,"end":10.66,"sentiment":"neutral","sentiment_score":0.14455949804849094},{"text":"During the call, we may collect personal information.","start":10.96,"end":13.54,"sentiment":"neutral","sentiment_score":-0.03293258813209832},{"text":"To understand how we handle your information, visit our website or press 7.","start":14.325,"end":19.305,"sentiment":"neutral","sentiment_score":-0.05639626601567635},{"text":"Otherwise, please continue to 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available?","start":149.625,"end":151.725,"sentiment":"neutral","sentiment_score":-0.03135078453591892}],"sentiment":"neutral","sentiment_score":-0.02013213148242549,"num_words":38,"start":134.57,"end":151.725},{"sentences":[{"text":"Press 1 for yes or 2 for Does this tracking number contain any letters of the alphabet?","start":152.185,"end":158.845,"sentiment":"neutral","sentiment_score":-0.03578347559360897},{"text":"Press 1 for yes or 2 for no.","start":159.99,"end":163.13,"sentiment":"neutral","sentiment_score":-0.036233743419870734},{"text":"Using your telephone keypad, please enter all of the digits as they are displayed, including any leading zeros, then press hash.","start":163.35,"end":172.01001,"sentiment":"neutral","sentiment_score":-0.02452148984940279},{"text":"K.","start":195.98999,"end":196.485,"sentiment":"neutral","sentiment_score":-0.004419643431901932},{"text":"Oh, okay.","start":196.80501,"end":197.945,"sentiment":"neutral","sentiment_score":-0.0021886099129915237}],"sentiment":"neutral","sentiment_score":-0.029019126174401264,"num_words":49,"start":152.185,"end":197.945},{"sentences":[{"text":"Have I got this We deliver millions of letters and parcels every day.","start":198.005,"end":203.625,"sentiment":"neutral","sentiment_score":-0.035835531898416005},{"text":"Without a tracking number, we're unable to locate your item.","start":203.925,"end":207.385,"sentiment":"negative","sentiment_score":-0.392974454164505},{"text":"If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track.","start":207.685,"end":217.34,"sentiment":"neutral","sentiment_score":-0.02275442792212262},{"text":"To return to the Australian To return I didn't get You're calling about a domestic or an international item?","start":217.96,"end":225.34,"sentiment":"neutral","sentiment_score":-0.05731303470307275},{"text":"Please hold while we transfer you to a customer service consultant.","start":230.64499,"end":234.42499,"sentiment":"neutral","sentiment_score":-0.11133467643098398}],"sentiment":"neutral","sentiment_score":-0.10137229758713927,"num_words":70,"start":198.005,"end":234.42499},{"sentences":[{"text":"Stay in control of your deliveries using the AusPost app.","start":245.4,"end":248.94,"sentiment":"neutral","sentiment_score":0.2992505311965942},{"text":"Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile phone.","start":249.0,"end":256.215,"sentiment":"neutral","sentiment_score":0.227130841641199},{"text":"Download now in the App Store or Google Play.","start":256.515,"end":259.255,"sentiment":"neutral","sentiment_score":0.08502049744129181},{"text":"Calling for an appointment?","start":271.61,"end":272.90997,"sentiment":"neutral","sentiment_score":0.020188384223729372},{"text":"There's no 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Your call may be recorded or monitored for training and quality purposes and to improve our service offering. During the call, we may collect personal information. To understand how we handle your information, visit our website or press 7. Otherwise, please continue to hold.\n\nWe value your feedback. Please stay on the line at the end of this call as you may be asked to complete a one minute survey.\n\nChannel 0: Hi. This is Melissa from Airtel\n\nChannel 1: How\n\nChannel 0: account.\n\nChannel 1: may we\n\nChannel 0: We're\n\nChannel 1: assist you today?\n\nChannel 0: hi. This is Melissa from Airtel account. We are the sender. We sent a router to our customers two weeks ago. However, the receivers still have the router or the item.\n\nWe're trying to check what's happening with the parcel.\n\nChannel 1: I cannot provide specific details about a parcel sent to a particular Australian suburb like Air Telecom. Australia Post offers services related to international customs for business parcels. You can learn more about international customs for business on the Australia Post website. Your To check the tracking status of your parcel with a tracking number, press 1. For help with something else, press 2.\n\nIf you are the receiver of this item, press 1. Or if you are the sender, please press 2. We can search for your trackable items based on your mobile phone number. Please enter your mobile number now, or press hash to skip. Continue.\n\nWe need to collect some information. Do you have your tracking number available? Press 1 for yes or 2 for Does this tracking number contain any letters of the alphabet? Press 1 for yes or 2 for no. Using your telephone keypad, please enter all of the digits as they are displayed, including any leading zeros, then press hash.\n\nK. Oh, okay. Have I got this We deliver millions of letters and parcels every day. Without a tracking number, we're unable to locate your item. If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track.\n\nTo return to the Australian To return I didn't get You're calling about a domestic or an international item?\n\nChannel 0: Domestic.\n\nChannel 1: Please hold while we transfer you to a customer service consultant. Stay in control of your deliveries using the AusPost app. Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile phone. Download now in the App Store or Google Play. Calling for an appointment?\n\nThere's no need. We no longer take appointments for any post office services, including passports, ID services, and photos. All stores nationwide can now accept walk ins for any of the services they provide. Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate. We deliver.\n\nDogs fetch, and the two don't always mix. Learn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety. Can't wait to receive your parcel? The free AusPost app makes it easy for you to track your parcels, sign up for a collection point, and control your deliveries, all from your mobile phone. Download now in the App Store or Google Play, and you'll be tracking your parcels in no time.\n\nNot going to be home for a parcel delivery? Not a problem. We can leave your parcel in a safe place so it's waiting for you when you get home. We call it a safe drop. If your parcel's eligible for safe drop and we have your contact details, we'll send you an email or SMS when your parcel's due for delivery.\n\nSimply let us know up to one hour before delivery if you'd like your parcel left in a safe place. To learn more, visit o'spost.com.au/safedrop. Wondering why you haven't received a card about your pending delivery? To support our sustainability efforts, we're moving away from leaving physical cards after an attempted delivery. The best way to be notified of attempted deliveries or items awaiting collection is by downloading the Australia Post app, where you can choose to receive notifications by email, app, or SMS.\n\nAlternatively, please check for the latest tracking updates via the Australia Post website. Easily manage your deliveries in the AusPost app. With features like automatic tracking and two hour delivery windows, you'll always know where your parcel is. You can even set your delivery preferences, like a free twenty four seven parcel locker and redirect parcels if plans change. Download now in the App Store or Google Play.\n\nParcel locker terms and conditions apply. Collection time limits apply. Redirect only available when the sender has included your email address or my post customer number in their shipping information. There are a variety of ways online attackers may attempt to gain your personal or financial information. Please be aware that Australia Post will never ask you to click on an email link to print off a label to redeem your package, email, or call you to ask for personal or financial information, including passwords, credit card details, or account information.\n\nTo find out more about fraud and scams, head to our website, www.ospost.com.au, about us, about our site, online security scams, and fraud. Welcome to Australia Post. We are closed at present. You can find information about our products and services or contact us online at othpost.com.au.","paragraphs":[{"sentences":[{"text":"Welcome to Australia Post.","start":1.1999999,"end":3.3,"sentiment":"neutral","sentiment_score":0.32064128667116165},{"text":"Your call may be recorded or monitored for training and quality purposes and to improve our service offering.","start":4.0,"end":10.66,"sentiment":"neutral","sentiment_score":0.14455949804849094},{"text":"During the call, we may collect personal information.","start":10.96,"end":13.54,"sentiment":"neutral","sentiment_score":-0.03293258813209832},{"text":"To understand how we handle your information, visit our website or press 7.","start":14.325,"end":19.305,"sentiment":"neutral","sentiment_score":-0.05639626601567635},{"text":"Otherwise, please continue to 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press 1.","start":126.895,"end":130.11499,"sentiment":"neutral","sentiment_score":-0.021610177308321},{"text":"Or if you are the sender, please press 2.","start":130.255,"end":132.915,"sentiment":"neutral","sentiment_score":-0.01338173531823688},{"text":"We can search for your trackable items based on your mobile phone number.","start":134.57,"end":138.83,"sentiment":"neutral","sentiment_score":0.00811490760399745},{"text":"Please enter your mobile number now, or press hash to skip.","start":139.21,"end":143.55,"sentiment":"neutral","sentiment_score":-0.030269982293248177},{"text":"Continue.","start":146.74501,"end":147.24501,"sentiment":"neutral","sentiment_score":-0.02326647751033306}],"sentiment":"neutral","sentiment_score":-0.013347269882532682,"channel":1,"num_words":44,"start":126.895,"end":147.24501},{"sentences":[{"text":"We need to collect some information.","start":147.38501,"end":149.085,"sentiment":"neutral","sentiment_score":-0.04913717011610667},{"text":"Do you have your 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okay.","start":196.80501,"end":197.945,"sentiment":"neutral","sentiment_score":-0.0021886099129915237},{"text":"Have I got this We deliver millions of letters and parcels every day.","start":198.005,"end":203.625,"sentiment":"neutral","sentiment_score":-0.035835531898416005},{"text":"Without a tracking number, we're unable to locate your item.","start":203.925,"end":207.385,"sentiment":"negative","sentiment_score":-0.392974454164505},{"text":"If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track.","start":207.685,"end":217.34,"sentiment":"neutral","sentiment_score":-0.02275442792212262}],"sentiment":"neutral","sentiment_score":-0.11142392079670761,"channel":1,"num_words":43,"start":195.98999,"end":217.34},{"sentences":[{"text":"To return to the Australian To return I didn't get You're calling about a domestic or an international item?","start":217.96,"end":225.34,"sentiment":"neutral","sentiment_score":-0.05731303470307275}],"sentiment":"neutral","sentiment_score":-0.05731303470307275,"channel":1,"num_words":19,"start":217.96,"end":225.34},{"sentences":[{"text":"Domestic.","start":227.86,"end":228.36,"sentiment":"neutral","sentiment_score":-0.10046514868736268}],"sentiment":"neutral","sentiment_score":-0.10046514868736268,"channel":0,"num_words":1,"start":227.86,"end":228.36},{"sentences":[{"text":"Please hold while we transfer you to a customer service consultant.","start":230.64499,"end":234.42499,"sentiment":"neutral","sentiment_score":-0.11133467643098398},{"text":"Stay in control of your deliveries using the AusPost app.","start":245.4,"end":248.94,"sentiment":"neutral","sentiment_score":0.2992505311965942},{"text":"Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile 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provide.","start":282.585,"end":287.725,"sentiment":"neutral","sentiment_score":0.22334960649410884},{"text":"Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate.","start":288.265,"end":298.68,"sentiment":"neutral","sentiment_score":0.25007968866511393},{"text":"We deliver.","start":306.25998,"end":307.0,"sentiment":"neutral","sentiment_score":0.14307822287082672}],"sentiment":"neutral","sentiment_score":0.1183992722156373,"channel":1,"num_words":55,"start":273.28998,"end":307.0},{"sentences":[{"text":"Dogs fetch, and the two don't always mix.","start":307.46,"end":310.44,"sentiment":"neutral","sentiment_score":0.110162403434515},{"text":"Learn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety.","start":310.92502,"end":320.545,"sentiment":"positive","sentiment_score":0.3838867212043089},{"text":"Can't wait to receive your parcel?","start":366.125,"end":368.065,"sentiment":"positive","sentiment_score":0.43403446674346924},{"text":"The free AusPost app makes it easy for you to track your parcels, sign up for a collection point, and control your deliveries, all from your mobile phone.","start":368.205,"end":376.945,"sentiment":"positive","sentiment_score":0.4730630804385458},{"text":"Download now in the App Store or Google Play, and you'll be tracking your parcels in no time.","start":377.325,"end":382.6,"sentiment":"positive","sentiment_score":0.4102118925915824}],"sentiment":"positive","sentiment_score":0.39793715074464875,"channel":1,"num_words":77,"start":307.46,"end":382.6},{"sentences":[{"text":"Not going to be home for a parcel delivery?","start":397.885,"end":400.065,"sentiment":"neutral","sentiment_score":-0.004909103943241967},{"text":"Not a problem.","start":400.285,"end":401.105,"sentiment":"neutral","sentiment_score":0.30037151277065277},{"text":"We can leave your parcel in a safe place so 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updates via the Australia Post website.","start":476.805,"end":481.705,"sentiment":"neutral","sentiment_score":0.20921715062398177},{"text":"Easily manage your deliveries in the AusPost app.","start":488.74002,"end":491.78,"sentiment":"positive","sentiment_score":0.4100494645535946},{"text":"With features like automatic tracking and two hour delivery windows, you'll always know where your parcel is.","start":491.78,"end":497.745,"sentiment":"positive","sentiment_score":0.3957771921859068},{"text":"You can even set your delivery preferences, like a free twenty four seven parcel locker and redirect parcels if plans change.","start":497.905,"end":505.365,"sentiment":"neutral","sentiment_score":0.2632062112291654},{"text":"Download now in the App Store or Google 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The representative informs the customer that they cannot provide specific details about the parcel and offers information about international customs for business parcels. The customer is directed to the Australian Post website for tracking and tracking deliveries, and is warned about fraud and scams."},"intents":{"segments":[{"text":"We're trying to check what's happening with the parcel.","start_word":119,"end_word":127,"intents":[{"intent":"Check parcel status","confidence_score":0.25512266}]},{"text":"Without a tracking number, we're unable to locate your item. If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track.","start_word":312,"end_word":338,"intents":[{"intent":"Provide tracking number","confidence_score":0.2550899}]},{"text":"Domestic.","start_word":357,"end_word":357,"intents":[{"intent":"Confirm identity","confidence_score":0.008286242}]},{"text":"Please hold while we transfer you to a customer service consultant.","start_word":358,"end_word":368,"intents":[{"intent":"Transfer call","confidence_score":0.3149086}]},{"text":"Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate. We deliver.","start_word":447,"end_word":467,"intents":[{"intent":"Provide service","confidence_score":0.005910294}]},{"text":"We deliver.","start_word":466,"end_word":467,"intents":[{"intent":"Offer delivery service","confidence_score":0.026069358}]},{"text":"We deliver. Dogs fetch, and the two don't always mix. Learn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety.","start_word":466,"end_word":492,"intents":[{"intent":"Provide delivery","confidence_score":0.002288792}]},{"text":"Dogs fetch, and the two don't always mix. Learn how you can help protect your pets and your postie for a safe delivery at ottpost.com.au/dogsafety.","start_word":468,"end_word":492,"intents":[{"intent":"Prevent illness","confidence_score":0.000017824555}]},{"text":"We call it a safe drop.","start_word":575,"end_word":580,"intents":[{"intent":"Inform about safe drop","confidence_score":0.056242965}]},{"text":"Wondering why you haven't received a card about your pending delivery?","start_word":632,"end_word":642,"intents":[{"intent":"Notify about missed parcel","confidence_score":0.00025813712}]}]},"sentiments":{"segments":[{"text":"Welcome to Australia Post. Your call may be recorded or monitored for training and quality purposes and to improve our service offering. During the call, we may collect personal information. To understand how we handle your information, visit our website or press 7. Otherwise, please continue to hold. We value your feedback. Please stay on the line at the end of this call as you may be asked to complete a one minute survey. Hi. This is Melissa from Airtel How account. may we We're assist you today? hi. This is Melissa from Airtel account. We are the sender. We sent a router to our customers two weeks ago. However, the receivers still have the router or the item. We're trying to check what's happening with the parcel. I cannot provide specific details about a parcel sent to a particular Australian suburb like Air Telecom. Australia Post offers services related to international customs for business parcels. You can learn more about international customs for business on the Australia Post website. Your To check the tracking status of your parcel with a tracking number, press 1. For help with something else, press 2. If you are the receiver of this item, press 1. Or if you are the sender, please press 2. We can search for your trackable items based on your mobile phone number. Please enter your mobile number now, or press hash to skip. Continue. We need to collect some information. Do you have your tracking number available? Press 1 for yes or 2 for Does this tracking number contain any letters of the alphabet? Press 1 for yes or 2 for no. Using your telephone keypad, please enter all of the digits as they are displayed, including any leading zeros, then press hash. K. Oh, okay. Have I got this We deliver millions of letters and parcels every day.","start_word":0,"end_word":310,"sentiment":"neutral","sentiment_score":-0.02767270989716053},{"text":"Without a tracking number, we're unable to locate your item.","start_word":311,"end_word":320,"sentiment":"negative","sentiment_score":-0.40235036611557007},{"text":"If you can obtain your tracking number, you can track your letter or parcel online at ospost.com.au/track. To return to the Australian To return I didn't get You're calling about a domestic or an international item? Domestic. Please hold while we transfer you to a customer service consultant. Stay in control of your deliveries using the AusPost app. Sign up for a collection point like a free 247 parcel locker, and control your deliveries all from your mobile phone. Download now in the App Store or Google Play. Calling for an appointment? There's no need. We no longer take appointments for any post office services, including passports, ID services, and photos. All stores nationwide can now accept walk ins for any of the services they provide. Save time and head online to find your nearest post office offering the service you're looking for at ospost.com.au/locate. We deliver. Dogs fetch, and the two don't always mix.","start_word":321,"end_word":475,"sentiment":"neutral","sentiment_score":0.08138756453990936},{"text":"Learn how you can help protect your pets and your postie for a safe delivery at ottpost.","start_word":476,"end_word":492,"sentiment":"positive","sentiment_score":0.395467221736908},{"text":"com.au/dogsafety.","start_word":492,"end_word":492,"sentiment":"neutral","sentiment_score":0.2497046589851379},{"text":"Can't wait to receive your parcel? The free AusPost app makes it easy for you to track your parcels, sign up for a collection point, and control your deliveries, all from your mobile phone. Download now in the App Store or Google Play, and you'll be tracking your parcels in no time.","start_word":493,"end_word":544,"sentiment":"positive","sentiment_score":0.4453122615814209},{"text":"Not going to be home for a parcel delivery? Not a problem.","start_word":545,"end_word":556,"sentiment":"neutral","sentiment_score":0.091019906103611},{"text":"We can leave your parcel in a safe place so it's waiting for you when you get home. We call it a safe drop.","start_word":557,"end_word":580,"sentiment":"positive","sentiment_score":0.3945840001106262},{"text":"If your parcel's eligible for safe drop and we have your contact details, we'll send you an email or SMS when your parcel's due for delivery. Simply let us know up to one hour before delivery if you'd like your parcel left in a safe place. To learn more, visit o'spost.com.au/safedrop. Wondering why you haven't received a card about your pending delivery? To support our sustainability efforts, we're moving away from leaving physical cards after an attempted delivery. The best way to be notified of attempted deliveries or items awaiting collection is by downloading the Australia Post app, where you can choose to receive notifications by email, app, or SMS. Alternatively, please check for the latest tracking updates via the Australia Post website.","start_word":581,"end_word":703,"sentiment":"neutral","sentiment_score":0.1376030594110489},{"text":"Easily manage your deliveries in the AusPost app. With features like automatic tracking and two hour delivery windows, you'll always know where your parcel is.","start_word":704,"end_word":728,"sentiment":"positive","sentiment_score":0.40772855281829834},{"text":"You can even set your delivery preferences, like a free twenty four seven parcel locker and redirect parcels if plans change. Download now in the App Store or Google Play. Parcel locker terms and conditions apply. 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