{"metadata":{"transaction_key":"deprecated","request_id":"019fa6da-06ca-7ab1-9075-9c7d562de433","sha256":"394d453c0f8e863e842affa30f43e8d1be1570e970535ce225dbd31f66320836","created":"2026-07-28T03:52:15.230Z","duration":21.095938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I can't take your call right now, so please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"i","start":0.24,"end":0.39999998,"confidence":0.9472656,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7284491062164307},{"word":"can't","start":0.39999998,"end":0.64,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.766099214553833},{"word":"take","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7817102670669556},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7848925590515137},{"word":"call","start":1.12,"end":1.4399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7873824834823608},{"word":"right","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7733579277992249},{"word":"now","start":1.5999999,"end":1.92,"confidence":0.95751953,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.6919949054718018},{"word":"so","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.6086669564247131},{"word":"please","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.5780590772628784},{"word":"leave","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5484438538551331},{"word":"a","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6312167644500732},{"word":"message","start":2.8799999,"end":3.3799999,"confidence":0.9980469,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.554672360420227},{"word":"please","start":4.24,"end":4.64,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3213205337524414},{"word":"leave","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2585107088088989},{"word":"a","start":4.88,"end":4.96,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25106701254844666},{"word":"message","start":4.96,"end":5.44,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2533562183380127},{"word":"after","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.21873807907104492},{"word":"the","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2973228096961975},{"word":"tone","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.3007766604423523},{"word":"when","start":7.04,"end":7.3599997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.17385223507881165},{"word":"you","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2072104215621948},{"word":"have","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17561762034893036},{"word":"finished","start":7.68,"end":8.18,"confidence":0.9995117,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.14752259850502014},{"word":"please","start":8.32,"end":8.639999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18188731372356415},{"word":"hang","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.18284261226654053},{"word":"up","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.12883251905441284},{"word":"or","start":9.12,"end":9.28,"confidence":0.5371094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13256196677684784},{"word":"press","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.11528543382883072},{"word":"the","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0802781954407692},{"word":"hash","start":9.679999,"end":10.0,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.0975584089756012},{"word":"key","start":10.0,"end":10.32,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.10311365872621536},{"word":"for","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04853770136833191},{"word":"more","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.05640255659818649},{"word":"options","start":10.719999,"end":11.219999,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.09972541779279707}],"paragraphs":{"transcript":"\nI can't take your call right now, so please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"I can't take your call right now, so please leave a message.","start":0.24,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.6862454563379288},{"text":"Please leave a message after the tone.","start":4.24,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.2715845746653421},{"text":"When you have finished, please hang up or press the hash key for more options.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.1287485773364703}],"sentiment":"negative","sentiment_score":-0.35491959290469394,"num_words":34,"start":0.24,"end":11.219999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I can't take your call right now, so please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"I can't take your call right now, so please leave a message.","start":0.24,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.6862454563379288},{"text":"Please leave a message after the tone.","start":4.24,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.2715845746653421},{"text":"When you have finished, please hang up or press the hash key for more options.","start":7.04,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.1287485773364703}],"sentiment":"negative","sentiment_score":-0.35491959290469394,"channel":1,"num_words":34,"start":0.24,"end":11.219999}]},"summary":{"result":"success","short":"I can't take your call right now, so please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options."},"intents":{"segments":[{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","start_word":12,"end_word":33,"intents":[{"intent":"Leave message","confidence_score":0.7162905}]}]},"sentiments":{"segments":[{"text":"I can't take your call right now, so please leave a message.","start_word":0,"end_word":11,"sentiment":"negative","sentiment_score":-0.6850016117095947},{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","start_word":12,"end_word":33,"sentiment":"neutral","sentiment_score":-0.1785004884004593}],"average":{"sentiment":"negative","sentiment_score":-0.37419410185380414}}}}