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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.08,"end":2.5,"sentiment":"negative","sentiment_score":-0.3574642948806286},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.04,"end":6.98,"sentiment":"neutral","sentiment_score":-0.13348855237875665}],"sentiment":"neutral","sentiment_score":-0.2149342769248919,"num_words":22,"start":0.08,"end":6.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi. This is Airtel account. This is a gentle follow-up in regarding your Internet bill, which is currently overdue. We attempted to pause the payment using your bank account. However, it was declined due to insufficient funds.\n\nWe kindly request to ensure funds are available so we can proceed with the payment and avoid additional fees such as $10 late fee and dishonor fee. Or if you need any assistance, if you would like to use another bank account, just let us know. We're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.08,"end":2.5,"sentiment":"negative","sentiment_score":-0.3574642948806286},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.04,"end":6.98,"sentiment":"neutral","sentiment_score":-0.13348855237875665}],"sentiment":"neutral","sentiment_score":-0.2149342769248919,"channel":1,"num_words":22,"start":0.08,"end":6.98},{"sentences":[{"text":"Hi.","start":8.88,"end":9.2,"sentiment":"neutral","sentiment_score":0.00221826508641243},{"text":"This is Airtel account.","start":9.2,"end":10.82,"sentiment":"neutral","sentiment_score":0.010238811373710632},{"text":"This is a gentle follow-up in regarding your Internet bill, which is currently overdue.","start":11.28,"end":16.855,"sentiment":"neutral","sentiment_score":-0.023345687692718848},{"text":"We attempted to pause the payment using your bank account.","start":17.475,"end":20.775,"sentiment":"neutral","sentiment_score":-0.1451181523501873},{"text":"However, it was declined due to insufficient funds.","start":20.835,"end":23.735,"sentiment":"negative","sentiment_score":-0.5448121502995491}],"sentiment":"neutral","sentiment_score":-0.1646849957571642,"channel":0,"num_words":37,"start":8.88,"end":23.735},{"sentences":[{"text":"We kindly request to ensure funds are available so we can proceed with the payment and avoid additional fees such as $10 late fee and dishonor fee.","start":24.355,"end":35.03,"sentiment":"neutral","sentiment_score":-0.1355806627759227},{"text":"Or if you need any assistance, if you would like to use another bank account, just let us know.","start":35.03,"end":40.949997,"sentiment":"neutral","sentiment_score":0.10195805171602651},{"text":"We're here to help.","start":40.949997,"end":41.989998,"sentiment":"positive","sentiment_score":0.4958411157131195},{"text":"Thank you.","start":41.989998,"end":42.73,"sentiment":"positive","sentiment_score":0.5381982773542404}],"sentiment":"neutral","sentiment_score":0.025697809715683643,"channel":0,"num_words":52,"start":24.355,"end":42.73}]},"summary":{"result":"success","short":"The customer's Internet bill is overdue and the representative from Airtel is calling to follow up on the payment. The representative attempted to pause the payment using the customer's bank account but it was declined due to insufficient funds. The representative offers assistance for managing the bill and suggests using another bank account if needed."},"intents":{"segments":[{"text":"We kindly request to ensure funds are available so we can proceed with the payment and avoid additional fees such as $10 late fee and dishonor fee.","start_word":59,"end_word":85,"intents":[{"intent":"Verify funds availability and avoid fees","confidence_score":0.00003892349}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.36655330657958984},{"text":"Please leave a short message, and it will be sent as an audio message. Hi. This is Airtel account. This is a gentle follow-up in regarding your Internet bill, which is currently overdue. We attempted to pause the payment using your bank account.","start_word":8,"end_word":50,"sentiment":"neutral","sentiment_score":-0.0782342478632927},{"text":"However, it was declined due to insufficient funds.","start_word":51,"end_word":58,"sentiment":"negative","sentiment_score":-0.5403832793235779},{"text":"We kindly request to ensure funds are available so we can proceed with the payment and avoid additional fees such as $10 late fee and dishonor fee. Or if you need any assistance, if you would like to use another bank account, just let us know.","start_word":59,"end_word":104,"sentiment":"neutral","sentiment_score":-0.038252994418144226},{"text":"We're here to help. Thank you.","start_word":105,"end_word":110,"sentiment":"positive","sentiment_score":0.5366590619087219}],"average":{"sentiment":"neutral","sentiment_score":-0.0735531853629159}}}}