{"metadata":{"transaction_key":"deprecated","request_id":"01a0837d-cd41-73d3-aed2-2e4d4fb3fbbb","sha256":"d4cbc6fe48c8753a452f22ad5bd103178bd2d05d16621bf822feba263df686cf","created":"2026-09-09T00:07:37.166Z","duration":352.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":749,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":830,"output_tokens":832},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":830,"output_tokens":81}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from your tech support. Yes. Mhmm. Mhmm. Okay. I see. Can I have your full name, please, for me to check the account? Okay. And is it okay if I put you on hold? Let me just check it. Okay. Hello, Richard? Hello? Hello, Richard? Are you there? Yes. Yeah. Thank you for waiting. Did you yeah. Did you already connect the router, the one that we provided you? Mhmm. Mhmm. Okay. But right now, is the router connected still? You did not press anything with the router? Is it the reset button? WPS? Okay. I see. Because you've been active for about two minutes yesterday. I think the reason why is you pressed the WPS, that's why you went offline again. Yes. Yeah. Mhmm. Yeah. It should be working. I'm going to reboot it on your end. And if you still cannot connect with the Internet, just give us a callback. Mhmm. You mean change the password? Yeah. You can log in to the router's interface. There's an IP address at the back. Yeah. Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password. Okay. As of the moment, let me just check. Yeah. It's inactive. Yeah. Yeah. Please do not press the WPS again. If you still cannot connect with the Internet, just give us a callback. Yeah. Don't press anything with the router. Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team. Yeah. Okay. Sure. Yeah. I'll forward this to our accounts department. I'll inform them. Okay. Oh, yeah. You're welcome. Bye. Have a great day.","confidence":0.99609375,"words":[{"word":"hello","start":2.1599998,"end":2.6599998,"confidence":0.77197266,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.18783223628997803},{"word":"good","start":2.96,"end":3.1999998,"confidence":0.91015625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4721270203590393},{"word":"morning","start":3.1999998,"end":3.6,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4126269817352295},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.28921106457710266},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.312160462141037},{"word":"maureen","start":4.0,"end":4.48,"confidence":0.9562988,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.45704886317253113},{"word":"from","start":4.48,"end":4.88,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.381299763917923},{"word":"your","start":4.88,"end":5.2,"confidence":0.20446777,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.39204832911491394},{"word":"tech","start":5.2,"end":5.52,"confidence":0.5004883,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3768591284751892},{"word":"support","start":5.52,"end":6.02,"confidence":0.9785156,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.3184530436992645},{"word":"yes","start":8.559999,"end":9.059999,"confidence":0.87890625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.31157559156417847},{"word":"mhmm","start":14.08,"end":14.475,"confidence":0.9953613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12330041825771332},{"word":"mhmm","start":18.555,"end":19.055,"confidence":0.96398926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06335321068763733},{"word":"okay","start":31.49,"end":31.89,"confidence":0.7680664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06363147497177124},{"word":"i","start":31.89,"end":32.05,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06686176359653473},{"word":"see","start":32.05,"end":32.55,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.06836201995611191},{"word":"can","start":32.93,"end":33.17,"confidence":0.9086914,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.057018522173166275},{"word":"i","start":33.17,"end":33.329998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06717216968536377},{"word":"have","start":33.329998,"end":33.489998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09318263828754424},{"word":"your","start":33.489998,"end":33.809998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08224234730005264},{"word":"full","start":33.809998,"end":34.05,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.14135350286960602},{"word":"name","start":34.05,"end":34.29,"confidence":0.94873047,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.1063736230134964},{"word":"please","start":34.29,"end":34.61,"confidence":0.9951172,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.09654232859611513},{"word":"for","start":34.61,"end":34.77,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08972771465778351},{"word":"me","start":34.77,"end":34.93,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07027170062065125},{"word":"to","start":34.93,"end":35.09,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08089711517095566},{"word":"check","start":35.09,"end":35.329998,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07483506947755814},{"word":"the","start":35.329998,"end":35.41,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06600890308618546},{"word":"account","start":35.41,"end":35.91,"confidence":0.99902344,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.07076297700405121},{"word":"okay","start":39.33,"end":39.809998,"confidence":0.96362305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06057007238268852},{"word":"and","start":39.809998,"end":40.309998,"confidence":0.53515625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04481777548789978},{"word":"is","start":40.37,"end":40.61,"confidence":0.8774414,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03625694662332535},{"word":"it","start":40.61,"end":40.77,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08234947174787521},{"word":"okay","start":40.77,"end":40.93,"confidence":0.9970703,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.0604124590754509},{"word":"if","start":40.93,"end":41.09,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06738840788602829},{"word":"i","start":41.09,"end":41.17,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048399556428194046},{"word":"put","start":41.17,"end":41.41,"confidence":0.9951172,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.03961370885372162},{"word":"you","start":41.41,"end":41.489998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03574758768081665},{"word":"on","start":41.489998,"end":41.65,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.029431704431772232},{"word":"hold","start":41.65,"end":41.89,"confidence":0.9995117,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.033765532076358795},{"word":"let","start":41.89,"end":42.05,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.045166630297899246},{"word":"me","start":42.05,"end":42.21,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0428900420665741},{"word":"just","start":42.21,"end":42.45,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03440966457128525},{"word":"check","start":42.45,"end":42.69,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06777248531579971},{"word":"it","start":42.69,"end":43.19,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06205981597304344},{"word":"okay","start":43.735,"end":44.235,"confidence":0.7246094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08705149590969086},{"word":"hello","start":143.99,"end":144.47,"confidence":0.7438965,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.052087947726249695},{"word":"richard","start":144.47,"end":144.97,"confidence":0.9904785,"punctuated_word":"Richard?","sentiment":"neutral","sentiment_score":0.04505539685487747},{"word":"hello","start":147.51,"end":148.01,"confidence":0.99560547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.019207777455449104},{"word":"hello","start":151.83,"end":152.33,"confidence":0.9975586,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.019402338191866875},{"word":"richard","start":152.39,"end":152.89,"confidence":0.9770508,"punctuated_word":"Richard?","sentiment":"neutral","sentiment_score":0.02173980697989464},{"word":"are","start":152.95,"end":153.11,"confidence":0.8833008,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.011761881411075592},{"word":"you","start":153.11,"end":153.35,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012245440855622292},{"word":"there","start":153.35,"end":153.85,"confidence":0.9172363,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.028459031134843823},{"word":"yes","start":155.67,"end":156.07,"confidence":0.88012695,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11862387508153915},{"word":"yeah","start":156.07,"end":156.39,"confidence":0.704834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1979232132434845},{"word":"thank","start":156.39,"end":156.63,"confidence":0.8330078,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40761271119117737},{"word":"you","start":156.63,"end":156.79001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4442672729492187},{"word":"for","start":156.79001,"end":157.03,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49950045347213745},{"word":"waiting","start":157.03,"end":157.53,"confidence":1.0,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.5257954001426697},{"word":"did","start":158.19499,"end":158.515,"confidence":0.9716797,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.0743253231048584},{"word":"you","start":158.515,"end":158.75499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10220985114574432},{"word":"yeah","start":159.235,"end":159.555,"confidence":0.98657227,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09249679744243622},{"word":"did","start":159.555,"end":159.795,"confidence":0.9951172,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.023641027510166168},{"word":"you","start":159.795,"end":159.955,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03368398919701576},{"word":"already","start":159.955,"end":160.275,"confidence":0.8173828,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05443035438656807},{"word":"connect","start":160.275,"end":160.75499,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.0404374934732914},{"word":"the","start":160.75499,"end":160.83499,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06774775683879852},{"word":"router","start":160.83499,"end":161.33499,"confidence":0.74902344,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.05988467484712601},{"word":"the","start":162.03499,"end":162.275,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049442339688539505},{"word":"one","start":162.275,"end":162.515,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08788547664880753},{"word":"that","start":162.515,"end":162.75499,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07263851910829544},{"word":"we","start":162.75499,"end":162.915,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08000215888023376},{"word":"provided","start":162.915,"end":163.415,"confidence":0.99609375,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.08167848736047745},{"word":"you","start":163.555,"end":164.055,"confidence":0.9506836,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07242658734321594},{"word":"mhmm","start":166.995,"end":167.495,"confidence":0.9779053,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09384609758853912},{"word":"mhmm","start":179.79999,"end":180.29999,"confidence":0.9248047,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014400721527636051},{"word":"okay","start":180.76,"end":181.15999,"confidence":0.9794922,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0009213089942932128},{"word":"but","start":181.15999,"end":181.65999,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010084757581353188},{"word":"right","start":182.59999,"end":182.76,"confidence":0.6298828,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0022179633378982544},{"word":"now","start":182.76,"end":183.15999,"confidence":0.9177246,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.0026933271437883377},{"word":"is","start":183.15999,"end":183.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010631415992975237},{"word":"the","start":183.4,"end":183.56,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039667293429374695},{"word":"router","start":183.56,"end":184.04,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03181973844766617},{"word":"connected","start":184.04,"end":184.54,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.017407681792974472},{"word":"still","start":185.23999,"end":185.73999,"confidence":0.96240234,"punctuated_word":"still?","sentiment":"neutral","sentiment_score":0.012967209331691263},{"word":"you","start":188.925,"end":189.24501,"confidence":0.73779297,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1553487479686737},{"word":"did","start":189.24501,"end":189.485,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.19190414249897003},{"word":"not","start":189.485,"end":189.725,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20466473698616028},{"word":"press","start":189.725,"end":189.96501,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.15953311324119568},{"word":"anything","start":189.96501,"end":190.365,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.2182590365409851},{"word":"with","start":190.365,"end":190.52501,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2090347409248352},{"word":"the","start":190.52501,"end":190.68501,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14816956222057345},{"word":"router","start":190.68501,"end":191.18501,"confidence":0.9436035,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.14763572812080383},{"word":"is","start":198.365,"end":198.60501,"confidence":0.98291016,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0679025799036026},{"word":"it","start":198.60501,"end":198.76501,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06351093202829361},{"word":"the","start":198.76501,"end":199.005,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09511598944664},{"word":"reset","start":199.005,"end":199.505,"confidence":0.99902344,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.10926254093647005},{"word":"button","start":199.565,"end":200.065,"confidence":0.9975586,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.09148656576871872},{"word":"wps","start":204.64,"end":205.14,"confidence":0.75602216,"punctuated_word":"WPS?","sentiment":"neutral","sentiment_score":-0.06160890311002731},{"word":"okay","start":209.51999,"end":209.76,"confidence":0.92529297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03285757824778557},{"word":"i","start":209.76,"end":209.92,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.039156053215265274},{"word":"see","start":209.92,"end":210.42,"confidence":0.9909668,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03317622095346451},{"word":"because","start":210.79999,"end":211.29999,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07012428343296051},{"word":"you've","start":211.59999,"end":212.0,"confidence":0.9147949,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.07906860113143921},{"word":"been","start":212.0,"end":212.5,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08983242511749268},{"word":"active","start":212.79999,"end":213.29999,"confidence":0.99121094,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.03740238398313522},{"word":"for","start":214.56,"end":214.87999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10004714131355286},{"word":"about","start":214.87999,"end":215.2,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09972277283668518},{"word":"two","start":215.2,"end":215.43999,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.08090744912624359},{"word":"minutes","start":215.43999,"end":215.93999,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.05919680744409561},{"word":"yesterday","start":216.31999,"end":216.81999,"confidence":0.9902344,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.08910311013460159},{"word":"i","start":218.57501,"end":218.65501,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13080832362174988},{"word":"think","start":218.65501,"end":219.15501,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.15599654614925385},{"word":"the","start":219.375,"end":219.615,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17361852526664734},{"word":"reason","start":219.615,"end":219.93501,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.23848265409469604},{"word":"why","start":219.93501,"end":220.175,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2111259698867798},{"word":"is","start":220.175,"end":220.335,"confidence":0.9135742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20784717798233032},{"word":"you","start":220.335,"end":220.49501,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22486622631549835},{"word":"pressed","start":220.49501,"end":220.99501,"confidence":0.87890625,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.18798768520355225},{"word":"the","start":221.21501,"end":221.375,"confidence":0.9277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2313589453697205},{"word":"wps","start":221.375,"end":221.875,"confidence":0.70060223,"punctuated_word":"WPS,","sentiment":"neutral","sentiment_score":-0.19863903522491455},{"word":"that's","start":222.095,"end":222.335,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.17438086867332458},{"word":"why","start":222.335,"end":222.57501,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.22832274436950684},{"word":"you","start":222.57501,"end":222.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25018227100372314},{"word":"went","start":222.815,"end":223.21501,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.23709003627300265},{"word":"offline","start":223.21501,"end":223.71501,"confidence":0.9951172,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.16149605810642242},{"word":"again","start":223.77501,"end":224.27501,"confidence":0.99609375,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.1871194094419479},{"word":"yes","start":226.255,"end":226.57501,"confidence":0.79003906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04896407201886177},{"word":"yeah","start":226.57501,"end":227.07501,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04273490607738495},{"word":"mhmm","start":228.57501,"end":229.07501,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.055008601397275925},{"word":"yeah","start":235.52,"end":236.02,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19402624666690824},{"word":"it","start":236.16,"end":236.48001,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.31523844599723816},{"word":"should","start":236.48001,"end":236.64001,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3714839518070221},{"word":"be","start":236.64001,"end":236.96,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2943863272666931},{"word":"working","start":236.96,"end":237.46,"confidence":0.9995117,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.2542438507080078},{"word":"i'm","start":238.56001,"end":238.96,"confidence":0.8791504,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10045050084590912},{"word":"going","start":238.96,"end":239.28001,"confidence":0.98095703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07336893677711487},{"word":"to","start":239.28001,"end":239.78001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04407366365194321},{"word":"reboot","start":239.92001,"end":240.42001,"confidence":0.9863281,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.06653225421905518},{"word":"it","start":240.48001,"end":240.64001,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07386305183172226},{"word":"on","start":240.64001,"end":240.8,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04021355509757995},{"word":"your","start":240.8,"end":241.04001,"confidence":0.69873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0859413743019104},{"word":"end","start":241.04001,"end":241.54001,"confidence":0.89282227,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.0629739761352539},{"word":"and","start":242.72,"end":243.22,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.028986148536205292},{"word":"if","start":243.28001,"end":243.52,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13783520460128784},{"word":"you","start":243.52,"end":243.68001,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17462576925754547},{"word":"still","start":243.68001,"end":244.16,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2514481842517853},{"word":"cannot","start":244.16,"end":244.56001,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.34097492694854736},{"word":"connect","start":244.56001,"end":244.88,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.30650460720062256},{"word":"with","start":244.88,"end":245.04001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2743052542209625},{"word":"the","start":245.04001,"end":245.20001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29328930377960205},{"word":"internet","start":245.20001,"end":245.68001,"confidence":0.9848633,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.2946321964263916},{"word":"just","start":245.68001,"end":245.92001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.28651201725006104},{"word":"give","start":245.92001,"end":246.16,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.308292418718338},{"word":"us","start":246.16,"end":246.32,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1761719137430191},{"word":"a","start":246.32,"end":246.40001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22125932574272156},{"word":"callback","start":246.40001,"end":246.90001,"confidence":0.99316406,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.1605382114648819},{"word":"mhmm","start":259.185,"end":259.345,"confidence":0.9515381,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008240638300776482},{"word":"you","start":259.345,"end":259.42502,"confidence":0.8935547,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.003978971391916275},{"word":"mean","start":259.42502,"end":259.92502,"confidence":0.9980469,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.0054255276918411255},{"word":"change","start":260.065,"end":260.385,"confidence":0.69140625,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.011086676269769669},{"word":"the","start":260.385,"end":260.545,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014239341020584106},{"word":"password","start":260.545,"end":261.045,"confidence":0.9980469,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.011818253435194492},{"word":"yeah","start":263.99,"end":264.47,"confidence":0.89746094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14628824591636658},{"word":"you","start":264.47,"end":264.62997,"confidence":0.96875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1397317349910736},{"word":"can","start":264.62997,"end":265.12997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11535622179508208},{"word":"log","start":265.19,"end":265.34998,"confidence":0.9526367,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.08519598841667175},{"word":"in","start":265.34998,"end":265.50998,"confidence":0.90234375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10024502128362656},{"word":"to","start":265.50998,"end":265.59,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12269730865955351},{"word":"the","start":265.59,"end":265.83,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11849912256002426},{"word":"router's","start":265.83,"end":266.31,"confidence":0.98291016,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.08772625774145126},{"word":"interface","start":266.31,"end":266.81,"confidence":0.99853516,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.0643392950296402},{"word":"there's","start":268.78998,"end":269.19,"confidence":0.982666,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.05479009076952934},{"word":"an","start":269.19,"end":269.50998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05052540451288223},{"word":"ip","start":269.50998,"end":269.90997,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.04075983166694641},{"word":"address","start":269.90997,"end":270.31,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03121483139693737},{"word":"at","start":270.31,"end":270.55,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03093773312866688},{"word":"the","start":270.55,"end":270.71,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03004901111125946},{"word":"back","start":270.71,"end":271.11,"confidence":0.97387695,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.0387449786067009},{"word":"yeah","start":271.11,"end":271.43,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09088302403688432},{"word":"just","start":271.43,"end":271.75,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.08802217245101929},{"word":"type","start":271.75,"end":271.99,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.06830811500549316},{"word":"it","start":271.99,"end":272.22998,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09550676494836809},{"word":"into","start":272.22998,"end":272.71,"confidence":0.7685547,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.09989899396896362},{"word":"a","start":272.71,"end":272.87,"confidence":0.9506836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12973350286483765},{"word":"to","start":273.19,"end":273.34998,"confidence":0.9536133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11535068601369858},{"word":"your","start":273.34998,"end":273.59,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09469519555568696},{"word":"browser","start":273.59,"end":274.09,"confidence":1.0,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":0.07747537642717361},{"word":"and","start":274.955,"end":275.35498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0868816003203392},{"word":"use","start":275.35498,"end":275.595,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.08886196464300156},{"word":"the","start":275.595,"end":275.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.108687162399292},{"word":"username","start":275.995,"end":276.47498,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.11033598333597185},{"word":"and","start":276.47498,"end":276.97498,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08266723155975342},{"word":"password","start":277.435,"end":277.835,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.07842399179935455},{"word":"at","start":277.835,"end":278.07498,"confidence":0.98095703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08042535185813904},{"word":"the","start":278.07498,"end":278.155,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09131032973527908},{"word":"back","start":278.155,"end":278.395,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09935436397790907},{"word":"of","start":278.395,"end":278.555,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09006604552268982},{"word":"the","start":278.555,"end":278.63498,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08181726932525635},{"word":"router","start":278.63498,"end":279.035,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.06718070805072784},{"word":"as","start":279.035,"end":279.19498,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09112168848514555},{"word":"well","start":279.19498,"end":279.435,"confidence":0.7832031,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.08014741539955139},{"word":"then","start":279.435,"end":279.75497,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08001533150672913},{"word":"you'll","start":279.75497,"end":279.995,"confidence":0.9753418,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06567084789276123},{"word":"see","start":279.995,"end":280.155,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07542896270751953},{"word":"there","start":280.155,"end":280.47498,"confidence":0.9819336,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06438853591680527},{"word":"the","start":280.47498,"end":280.63498,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07230386137962341},{"word":"settings","start":280.63498,"end":281.13498,"confidence":0.9980469,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":0.051104992628097534},{"word":"where","start":281.19498,"end":281.69498,"confidence":0.9760742,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.05250861868262291},{"word":"you're","start":281.835,"end":282.07498,"confidence":0.9333496,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06535430997610092},{"word":"able","start":282.07498,"end":282.395,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.0684414654970169},{"word":"to","start":282.395,"end":282.555,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06211022287607193},{"word":"change","start":282.555,"end":282.875,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.0644323080778122},{"word":"the","start":282.875,"end":283.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0456722229719162},{"word":"wi","start":283.275,"end":283.51498,"confidence":0.9716797,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.01988362707197666},{"word":"fi","start":283.51498,"end":283.75497,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02255980297923088},{"word":"name","start":283.75497,"end":284.235,"confidence":0.9951172,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.02914348617196083},{"word":"password","start":284.235,"end":284.735,"confidence":0.95288086,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.02562745288014412},{"word":"okay","start":288.715,"end":289.215,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07749912142753601},{"word":"as","start":291.49,"end":291.88998,"confidence":0.8618164,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.0689576044678688},{"word":"of","start":291.88998,"end":292.13,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07513396441936493},{"word":"the","start":292.13,"end":292.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05837513133883476},{"word":"moment","start":292.37,"end":292.87,"confidence":0.73950195,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.0645417720079422},{"word":"let","start":293.01,"end":293.25,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.05159461498260498},{"word":"me","start":293.25,"end":293.49,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.046188801527023315},{"word":"just","start":293.49,"end":293.81,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06338348984718323},{"word":"check","start":293.81,"end":294.31,"confidence":0.9980469,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.05465224385261536},{"word":"yeah","start":296.13,"end":296.44998,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09846851229667664},{"word":"it's","start":296.44998,"end":296.93,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17278951406478882},{"word":"inactive","start":296.93,"end":297.43,"confidence":0.9970703,"punctuated_word":"inactive.","sentiment":"neutral","sentiment_score":-0.23874764144420624},{"word":"yeah","start":300.05,"end":300.55,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13642361760139465},{"word":"yeah","start":301.88998,"end":302.38998,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0007456839084625244},{"word":"please","start":302.69,"end":302.93,"confidence":0.9760742,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09405986219644548},{"word":"do","start":302.93,"end":303.09,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10386950522661208},{"word":"not","start":303.09,"end":303.25,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10171255469322205},{"word":"press","start":303.25,"end":303.57,"confidence":0.99902344,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.1496921330690384},{"word":"the","start":303.57,"end":303.88998,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14317694306373596},{"word":"wps","start":303.88998,"end":304.38998,"confidence":0.8442383,"punctuated_word":"WPS","sentiment":"neutral","sentiment_score":-0.1329483538866043},{"word":"again","start":304.53,"end":305.03,"confidence":0.99902344,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.1597953736782074},{"word":"if","start":305.16498,"end":305.245,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.145840123295784},{"word":"you","start":305.245,"end":305.485,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14665721356868744},{"word":"still","start":305.485,"end":305.725,"confidence":0.96533203,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15402211248874664},{"word":"cannot","start":305.725,"end":306.04498,"confidence":0.97802734,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.1990671157836914},{"word":"connect","start":306.04498,"end":306.285,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.19733403623104095},{"word":"with","start":306.285,"end":306.44498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1756642460823059},{"word":"the","start":306.44498,"end":306.525,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15881280601024628},{"word":"internet","start":306.525,"end":306.925,"confidence":0.9794922,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.1855224967002869},{"word":"just","start":306.925,"end":307.085,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19350802898406985},{"word":"give","start":307.085,"end":307.32498,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1832655966281891},{"word":"us","start":307.32498,"end":307.405,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.10810448229312895},{"word":"a","start":307.405,"end":307.485,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1259572058916092},{"word":"callback","start":307.485,"end":307.985,"confidence":0.9926758,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.10773803293704988},{"word":"yeah","start":311.965,"end":312.465,"confidence":0.74975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05525320768356323},{"word":"don't","start":312.60498,"end":312.925,"confidence":0.9975586,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.06265737861394882},{"word":"press","start":312.925,"end":313.245,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.06735511869192123},{"word":"anything","start":313.245,"end":313.565,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.12003375589847563},{"word":"with","start":313.565,"end":313.805,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11956916749477386},{"word":"the","start":313.805,"end":313.965,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10242965072393416},{"word":"router","start":313.965,"end":314.465,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.08777113258838654},{"word":"upon","start":323.25,"end":323.65,"confidence":0.74658203,"punctuated_word":"Upon","sentiment":"neutral","sentiment_score":0.05067036300897598},{"word":"checking","start":323.65,"end":323.97,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.07783350348472595},{"word":"your","start":323.97,"end":324.13,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06662370264530182},{"word":"account","start":324.13,"end":324.44998,"confidence":0.9914551,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.06587181240320206},{"word":"yes","start":324.44998,"end":324.94998,"confidence":0.97387695,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.1052151545882225},{"word":"the","start":326.05,"end":326.28998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11513805389404295},{"word":"payment","start":326.28998,"end":326.69,"confidence":0.98291016,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06828729808330536},{"word":"has","start":326.69,"end":326.93,"confidence":0.90527344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.09003987908363342},{"word":"been","start":326.93,"end":327.16998,"confidence":0.99121094,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10691386461257936},{"word":"reflected","start":327.16998,"end":327.66998,"confidence":0.7597656,"punctuated_word":"reflected,","sentiment":"neutral","sentiment_score":0.0720464438199997},{"word":"but","start":328.53,"end":329.03,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.044182609766721725},{"word":"i","start":329.33,"end":329.57,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05527281016111374},{"word":"can","start":329.57,"end":329.81,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0709734559059143},{"word":"confirm","start":329.81,"end":330.31,"confidence":0.99609375,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.049162428826093674},{"word":"it","start":330.44998,"end":330.69,"confidence":0.85058594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05444753170013428},{"word":"still","start":330.69,"end":330.93,"confidence":0.68603516,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.006004028022289276},{"word":"i","start":331.33,"end":331.41,"confidence":0.5180664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02039758861064911},{"word":"double","start":331.41,"end":331.72998,"confidence":0.77978516,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.020858250558376312},{"word":"checked","start":331.72998,"end":332.05,"confidence":0.69921875,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.01666070893406868},{"word":"with","start":332.05,"end":332.21,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.033601902425289154},{"word":"the","start":332.21,"end":332.44998,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031247027218341827},{"word":"accounts","start":332.44998,"end":332.93,"confidence":0.9873047,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.03478866070508957},{"word":"team","start":332.93,"end":333.43,"confidence":0.9946289,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.010951699689030647},{"word":"yeah","start":335.535,"end":336.035,"confidence":0.67614746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02466600202023983},{"word":"okay","start":338.335,"end":338.815,"confidence":0.96728516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036795128136873245},{"word":"sure","start":338.815,"end":339.315,"confidence":0.9946289,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04981805384159088},{"word":"yeah","start":340.175,"end":340.675,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08929279446601868},{"word":"i'll","start":340.815,"end":341.315,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13182753324508667},{"word":"forward","start":341.455,"end":341.85498,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.13412725925445557},{"word":"this","start":341.85498,"end":342.095,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1236058548092842},{"word":"to","start":342.095,"end":342.255,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1120581328868866},{"word":"our","start":342.255,"end":342.335,"confidence":0.95410156,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1209348440170288},{"word":"accounts","start":342.335,"end":342.835,"confidence":0.9892578,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.08718550950288773},{"word":"department","start":342.895,"end":343.395,"confidence":0.98168945,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.10640853643417358},{"word":"i'll","start":343.615,"end":343.85498,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12510210275650024},{"word":"inform","start":343.85498,"end":344.335,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.08515238761901855},{"word":"them","start":344.335,"end":344.835,"confidence":1.0,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.07943487912416458},{"word":"okay","start":345.535,"end":346.035,"confidence":0.85009766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29345542192459106},{"word":"oh","start":347.29498,"end":347.73895,"confidence":0.694458,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.3408936858177185},{"word":"yeah","start":347.81894,"end":348.13895,"confidence":0.98657227,"punctuated_word":"yeah.","sentiment":"positive","sentiment_score":0.3380652368068695},{"word":"you're","start":348.13895,"end":348.37897,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4325637817382813},{"word":"welcome","start":348.37897,"end":348.85895,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.5113415718078613},{"word":"bye","start":348.85895,"end":349.17896,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24841345846652985},{"word":"have","start":349.17896,"end":349.33896,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7511560916900635},{"word":"a","start":349.33896,"end":349.41895,"confidence":0.98535156,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7937196493148804},{"word":"great","start":349.41895,"end":349.57895,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8913827538490295},{"word":"day","start":349.57895,"end":350.07895,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7825853824615479}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from your tech support. Yes. Mhmm.\n\nMhmm. Okay. I see. Can I have your full name, please, for me to check the account? Okay.\n\nAnd is it okay if I put you on hold? Let me just check it. Okay. Hello, Richard? Hello?\n\nHello, Richard? Are you there? Yes. Yeah. Thank you for waiting.\n\nDid you yeah. Did you already connect the router, the one that we provided you? Mhmm. Mhmm. Okay.\n\nBut right now, is the router connected still? You did not press anything with the router? Is it the reset button? WPS? Okay.\n\nI see. Because you've been active for about two minutes yesterday. I think the reason why is you pressed the WPS, that's why you went offline again. Yes. Yeah.\n\nMhmm. Yeah. It should be working. I'm going to reboot it on your end. And if you still cannot connect with the Internet, just give us a callback.\n\nMhmm. You mean change the password? Yeah. You can log in to the router's interface. There's an IP address at the back.\n\nYeah. Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password. Okay. As of the moment, let me just check. Yeah.\n\nIt's inactive. Yeah. Yeah. Please do not press the WPS again. If you still cannot connect with the Internet, just give us a callback.\n\nYeah. Don't press anything with the router. Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team. Yeah. Okay.\n\nSure. Yeah. I'll forward this to our accounts department. I'll inform them. Okay.\n\nOh, yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.18783223628997803},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.4423770010471344},{"text":"This is Maureen from your tech support.","start":3.6,"end":6.02,"sentiment":"positive","sentiment_score":0.3610115221568516},{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.31157559156417847},{"text":"Mhmm.","start":14.08,"end":14.475,"sentiment":"neutral","sentiment_score":0.12330041825771332}],"sentiment":"positive","sentiment_score":0.336211908608675,"num_words":12,"start":2.1599998,"end":14.475},{"sentences":[{"text":"Mhmm.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":0.06335321068763733},{"text":"Okay.","start":31.49,"end":31.89,"sentiment":"neutral","sentiment_score":0.06363147497177124},{"text":"I see.","start":31.89,"end":32.55,"sentiment":"neutral","sentiment_score":0.06761189177632332},{"text":"Can I have your full name, please, for me to check the account?","start":32.93,"end":35.91,"sentiment":"neutral","sentiment_score":0.08433758553404075},{"text":"Okay.","start":39.33,"end":39.809998,"sentiment":"neutral","sentiment_score":0.06057007238268852}],"sentiment":"neutral","sentiment_score":0.07884261964095964,"num_words":18,"start":18.555,"end":39.809998},{"sentences":[{"text":"And is it okay if I put you on hold?","start":39.809998,"end":41.89,"sentiment":"neutral","sentiment_score":0.047818315029144284},{"text":"Let me just check it.","start":41.89,"end":43.19,"sentiment":"neutral","sentiment_score":0.05045972764492035},{"text":"Okay.","start":43.735,"end":44.235,"sentiment":"neutral","sentiment_score":0.08705149590969086},{"text":"Hello, Richard?","start":143.99,"end":144.97,"sentiment":"neutral","sentiment_score":0.04857167229056358},{"text":"Hello?","start":147.51,"end":148.01,"sentiment":"neutral","sentiment_score":0.019207777455449104}],"sentiment":"neutral","sentiment_score":0.04915181086643746,"num_words":19,"start":39.809998,"end":148.01},{"sentences":[{"text":"Hello, Richard?","start":151.83,"end":152.89,"sentiment":"neutral","sentiment_score":0.020571072585880756},{"text":"Are you there?","start":152.95,"end":153.85,"sentiment":"neutral","sentiment_score":0.01748878446718057},{"text":"Yes.","start":155.67,"end":156.07,"sentiment":"neutral","sentiment_score":0.11862387508153915},{"text":"Yeah.","start":156.07,"end":156.39,"sentiment":"neutral","sentiment_score":0.1979232132434845},{"text":"Thank you for waiting.","start":156.39,"end":157.53,"sentiment":"positive","sentiment_score":0.4692939594388008}],"sentiment":"neutral","sentiment_score":0.2079392204230482,"num_words":11,"start":151.83,"end":157.53},{"sentences":[{"text":"Did you yeah.","start":158.19499,"end":159.555,"sentiment":"neutral","sentiment_score":0.08967732389767964},{"text":"Did you already connect the router, the one that we provided you?","start":159.555,"end":164.055,"sentiment":"neutral","sentiment_score":0.060324905440211296},{"text":"Mhmm.","start":166.995,"end":167.495,"sentiment":"neutral","sentiment_score":-0.09384609758853912},{"text":"Mhmm.","start":179.79999,"end":180.29999,"sentiment":"neutral","sentiment_score":-0.014400721527636051},{"text":"Okay.","start":180.76,"end":181.15999,"sentiment":"neutral","sentiment_score":-0.0009213089942932128}],"sentiment":"neutral","sentiment_score":0.04909792827028367,"num_words":18,"start":158.19499,"end":181.15999},{"sentences":[{"text":"But right now, is the router connected still?","start":181.15999,"end":185.73999,"sentiment":"neutral","sentiment_score":0.012860493152402341},{"text":"You did not press anything with the router?","start":188.925,"end":191.18501,"sentiment":"neutral","sentiment_score":-0.17931872606277466},{"text":"Is it the reset button?","start":198.365,"end":200.065,"sentiment":"neutral","sentiment_score":-0.085455721616745},{"text":"WPS?","start":204.64,"end":205.14,"sentiment":"neutral","sentiment_score":-0.06160890311002731},{"text":"Okay.","start":209.51999,"end":209.76,"sentiment":"neutral","sentiment_score":-0.03285757824778557}],"sentiment":"neutral","sentiment_score":-0.08058308490106593,"num_words":23,"start":181.15999,"end":209.76},{"sentences":[{"text":"I see.","start":209.76,"end":210.42,"sentiment":"neutral","sentiment_score":-0.03616613708436489},{"text":"Because you've been active for about two minutes yesterday.","start":210.79999,"end":216.81999,"sentiment":"neutral","sentiment_score":-0.07837833050224516},{"text":"I think the reason why is you pressed the WPS, that's why you went offline again.","start":218.57501,"end":224.27501,"sentiment":"neutral","sentiment_score":-0.1999576548114419},{"text":"Yes.","start":226.255,"end":226.57501,"sentiment":"neutral","sentiment_score":0.04896407201886177},{"text":"Yeah.","start":226.57501,"end":227.07501,"sentiment":"neutral","sentiment_score":0.04273490607738495}],"sentiment":"neutral","sentiment_score":-0.13397795681295724,"num_words":29,"start":209.76,"end":227.07501},{"sentences":[{"text":"Mhmm.","start":228.57501,"end":229.07501,"sentiment":"neutral","sentiment_score":0.055008601397275925},{"text":"Yeah.","start":235.52,"end":236.02,"sentiment":"neutral","sentiment_score":0.19402624666690824},{"text":"It should be working.","start":236.16,"end":237.46,"sentiment":"neutral","sentiment_score":0.3088381439447403},{"text":"I'm going to reboot it on your end.","start":238.56001,"end":241.54001,"sentiment":"neutral","sentiment_score":0.06842716410756111},{"text":"And if you still cannot connect with the Internet, just give us a callback.","start":242.72,"end":246.90001,"sentiment":"neutral","sentiment_score":-0.22838594179068292}],"sentiment":"neutral","sentiment_score":-0.041628516013068814,"num_words":28,"start":228.57501,"end":246.90001},{"sentences":[{"text":"Mhmm.","start":259.185,"end":259.345,"sentiment":"neutral","sentiment_score":0.008240638300776482},{"text":"You mean change the password?","start":259.345,"end":261.045,"sentiment":"neutral","sentiment_score":0.009309753961861133},{"text":"Yeah.","start":263.99,"end":264.47,"sentiment":"neutral","sentiment_score":0.14628824591636658},{"text":"You can log in to the router's interface.","start":264.47,"end":266.81,"sentiment":"neutral","sentiment_score":0.10422386880964041},{"text":"There's an IP address at the back.","start":268.78998,"end":271.11,"sentiment":"neutral","sentiment_score":0.0395745544561318}],"sentiment":"neutral","sentiment_score":0.05963138571347703,"num_words":22,"start":259.185,"end":271.11},{"sentences":[{"text":"Yeah.","start":271.11,"end":271.43,"sentiment":"neutral","sentiment_score":0.09088302403688432},{"text":"Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password.","start":271.43,"end":284.735,"sentiment":"neutral","sentiment_score":0.07555047270694845},{"text":"Okay.","start":288.715,"end":289.215,"sentiment":"neutral","sentiment_score":-0.07749912142753601},{"text":"As of the moment, let me just check.","start":291.49,"end":294.31,"sentiment":"neutral","sentiment_score":-0.0603534528054297},{"text":"Yeah.","start":296.13,"end":296.44998,"sentiment":"neutral","sentiment_score":-0.09846851229667664}],"sentiment":"neutral","sentiment_score":0.04700011695374032,"num_words":49,"start":271.11,"end":296.44998},{"sentences":[{"text":"It's inactive.","start":296.44998,"end":297.43,"sentiment":"neutral","sentiment_score":-0.20576857775449753},{"text":"Yeah.","start":300.05,"end":300.55,"sentiment":"neutral","sentiment_score":0.13642361760139465},{"text":"Yeah.","start":301.88998,"end":302.38998,"sentiment":"neutral","sentiment_score":0.0007456839084625244},{"text":"Please do not press the WPS again.","start":302.69,"end":305.03,"sentiment":"neutral","sentiment_score":-0.12646496083055223},{"text":"If you still cannot connect with the Internet, just give us a callback.","start":305.16498,"end":307.985,"sentiment":"neutral","sentiment_score":-0.16011488437652588}],"sentiment":"neutral","sentiment_score":-0.13504650319616,"num_words":24,"start":296.44998,"end":307.985},{"sentences":[{"text":"Yeah.","start":311.965,"end":312.465,"sentiment":"neutral","sentiment_score":-0.05525320768356323},{"text":"Don't press anything with the router.","start":312.60498,"end":314.465,"sentiment":"neutral","sentiment_score":-0.09330270066857338},{"text":"Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team.","start":323.25,"end":333.43,"sentiment":"neutral","sentiment_score":0.05154797394314538},{"text":"Yeah.","start":335.535,"end":336.035,"sentiment":"neutral","sentiment_score":0.02466600202023983},{"text":"Okay.","start":338.335,"end":338.815,"sentiment":"neutral","sentiment_score":0.036795128136873245}],"sentiment":"neutral","sentiment_score":0.019749847473576665,"num_words":32,"start":311.965,"end":338.815},{"sentences":[{"text":"Sure.","start":338.815,"end":339.315,"sentiment":"neutral","sentiment_score":0.04981805384159088},{"text":"Yeah.","start":340.175,"end":340.675,"sentiment":"neutral","sentiment_score":0.08929279446601868},{"text":"I'll forward this to our accounts department.","start":340.815,"end":343.395,"sentiment":"neutral","sentiment_score":0.11659252430711474},{"text":"I'll inform them.","start":343.615,"end":344.835,"sentiment":"neutral","sentiment_score":0.09656312316656113},{"text":"Okay.","start":345.535,"end":346.035,"sentiment":"neutral","sentiment_score":0.29345542192459106}],"sentiment":"neutral","sentiment_score":0.11833871614474517,"num_words":13,"start":338.815,"end":346.035},{"sentences":[{"text":"Oh, yeah.","start":347.29498,"end":348.13895,"sentiment":"positive","sentiment_score":0.339479461312294},{"text":"You're welcome.","start":348.13895,"end":348.85895,"sentiment":"positive","sentiment_score":0.4719526767730713},{"text":"Bye.","start":348.85895,"end":349.17896,"sentiment":"neutral","sentiment_score":0.24841345846652985},{"text":"Have a great day.","start":349.17896,"end":350.07895,"sentiment":"positive","sentiment_score":0.8047109693288803}],"sentiment":"positive","sentiment_score":0.5655690679947535,"num_words":9,"start":347.29498,"end":350.07895}]}}]},{"alternatives":[{"transcript":"Hi. Good morning. I paid my connection fee last night for the $303,100 dollars 30. Should I be getting a password and a login number for to create the once I connect the router? Yes. Richard Katulong. Yes. Thank you. Yes. Speaking. That's okay. Yeah. I received it yesterday, but I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done. Yes. It is. Yep. Yep. I pressed the green, you know, the little button at the back. No. It says a WPI button or something. W something. Yeah. That's it. WPS. Oh, okay. So it went active. Okay. So when I get home this afternoon, it should work? Yeah. Okay. So how how do I make it private to actually lock it so no no one can use the Wi Fi? Yeah. That's right. Okay. So I've got it. Okay then. Alright. I'll do that when I get home. So at the moment, it's not active. Right? Yeah. At the moment. Okay. That's good. Alright. I'll do that when I get home. Okay. Okay. So just don't press that WPS. Don't okay then. Okay. So the invoice did get paid from your end. You saw that the payment was made last night? Yeah. Because I did make a payment. I have a screenshot if you guys want me to provide that proof of payment. Yeah. Okay then. Okay then. Thank you so much. Taking my call. Bye. Bye. You too. Bye.","confidence":0.9951172,"words":[{"word":"hi","start":7.04,"end":7.2,"confidence":0.97216797,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.30332037806510925},{"word":"good","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4700213968753814},{"word":"morning","start":7.44,"end":7.94,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3672445416450501},{"word":"i","start":8.16,"end":8.4,"confidence":0.62597656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23943936824798584},{"word":"paid","start":8.4,"end":8.88,"confidence":0.8798828,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.2906445860862732},{"word":"my","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.31881436705589294},{"word":"connection","start":9.5199995,"end":10.0199995,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.29780733585357666},{"word":"fee","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.292544424533844},{"word":"last","start":12.0,"end":12.32,"confidence":0.9404297,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.2301231175661087},{"word":"night","start":12.32,"end":12.795,"confidence":0.99316406,"punctuated_word":"night","sentiment":"neutral","sentiment_score":0.26275286078453064},{"word":"for","start":13.915,"end":14.155,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1657223403453827},{"word":"the","start":14.155,"end":14.655,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12119466066360474},{"word":"$303,100","start":14.875,"end":16.635,"confidence":0.9953613,"punctuated_word":"$303,100","sentiment":"neutral","sentiment_score":0.12523819506168363},{"word":"dollars","start":16.635,"end":17.035,"confidence":0.984375,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":0.10060452669858932},{"word":"30","start":17.035,"end":17.535,"confidence":0.9304199,"punctuated_word":"30.","sentiment":"neutral","sentiment_score":0.09637010097503662},{"word":"should","start":19.755001,"end":19.994999,"confidence":0.9375,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.056779034435749054},{"word":"i","start":19.994999,"end":20.154999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09559842944145204},{"word":"be","start":20.154999,"end":20.315,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09475648403167725},{"word":"getting","start":20.315,"end":20.555,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.08185122907161713},{"word":"a","start":20.555,"end":20.635,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09600788354873656},{"word":"password","start":20.635,"end":21.035,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.0943787544965744},{"word":"and","start":21.035,"end":21.195,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07798906415700912},{"word":"a","start":21.195,"end":21.355,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12481585144996644},{"word":"login","start":21.355,"end":21.675,"confidence":0.9428711,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.0905156433582306},{"word":"number","start":21.675,"end":22.075,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.1264890283346176},{"word":"for","start":22.075,"end":22.575,"confidence":0.9448242,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12243188172578812},{"word":"to","start":23.355,"end":23.515,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11859846115112305},{"word":"create","start":23.515,"end":23.915,"confidence":1.0,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.13320331275463104},{"word":"the","start":23.915,"end":24.075,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10014022141695024},{"word":"once","start":27.49,"end":27.810001,"confidence":0.9941406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1220744401216507},{"word":"i","start":27.810001,"end":28.130001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0980546623468399},{"word":"connect","start":28.130001,"end":28.53,"confidence":0.9873047,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.10192211717367172},{"word":"the","start":28.53,"end":28.77,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09628398716449738},{"word":"router","start":28.77,"end":29.27,"confidence":0.7963867,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.08819444477558136},{"word":"yes","start":36.370003,"end":36.77,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05331757664680481},{"word":"richard","start":36.77,"end":37.25,"confidence":0.9970703,"punctuated_word":"Richard","sentiment":"neutral","sentiment_score":0.0381154902279377},{"word":"katulong","start":37.25,"end":37.75,"confidence":0.75891113,"punctuated_word":"Katulong.","sentiment":"neutral","sentiment_score":0.05182233452796936},{"word":"yes","start":42.864998,"end":43.265,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17557550966739657},{"word":"thank","start":43.265,"end":43.505,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4198005795478821},{"word":"you","start":43.505,"end":44.005,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33227789402008057},{"word":"yes","start":154.27501,"end":154.77501,"confidence":0.9272461,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06755276024341583},{"word":"speaking","start":154.835,"end":155.335,"confidence":0.99560547,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.06342360377311707},{"word":"that's","start":157.71501,"end":157.955,"confidence":0.9226074,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3814347982406616},{"word":"okay","start":157.955,"end":158.455,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.30004918575286865},{"word":"yeah","start":164.18001,"end":164.5,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0030723214149475098},{"word":"i","start":164.5,"end":164.66,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0438137911260128},{"word":"received","start":164.66,"end":165.06,"confidence":1.0,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.06530963629484177},{"word":"it","start":165.06,"end":165.22,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010429233312606812},{"word":"yesterday","start":165.22,"end":165.72,"confidence":0.8642578,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.0696292594075203},{"word":"but","start":166.90001,"end":167.40001,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09650665521621704},{"word":"i","start":167.86,"end":168.02,"confidence":0.8178711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2848394513130188},{"word":"don't","start":168.02,"end":168.18001,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3086457848548889},{"word":"think","start":168.18001,"end":168.42,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3405909538269043},{"word":"it","start":168.42,"end":168.5,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.32824137806892395},{"word":"would","start":168.5,"end":168.66,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.32735636830329895},{"word":"let","start":168.66,"end":168.82,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.33309754729270935},{"word":"me","start":168.82,"end":168.98001,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2878744900226593},{"word":"connect","start":168.98001,"end":169.38,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.2293502539396286},{"word":"because","start":169.38,"end":169.78,"confidence":0.8935547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2447410523891449},{"word":"it","start":169.78,"end":170.02,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30759701132774353},{"word":"said","start":170.02,"end":170.52,"confidence":0.99316406,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.25749483704566956},{"word":"connected","start":171.62001,"end":172.12001,"confidence":0.6682129,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.20535092055797577},{"word":"but","start":172.26001,"end":172.5,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2248497009277344},{"word":"no","start":172.5,"end":172.74,"confidence":0.98828125,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3612293899059296},{"word":"internet","start":172.74,"end":173.14,"confidence":0.8935547,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3630756139755249},{"word":"provided","start":173.14,"end":173.64,"confidence":0.9980469,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.3236069083213806},{"word":"because","start":173.7,"end":174.1,"confidence":0.61376953,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.25682586431503296},{"word":"i","start":174.1,"end":174.26001,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27992570400238037},{"word":"assumed","start":174.26001,"end":174.66,"confidence":0.6357422,"punctuated_word":"assumed","sentiment":"neutral","sentiment_score":-0.2924721837043762},{"word":"that","start":174.66,"end":174.82,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3057859539985657},{"word":"i","start":174.82,"end":174.90001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2881719470024109},{"word":"had","start":174.90001,"end":175.14,"confidence":0.8671875,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.28654345870018005},{"word":"to","start":175.14,"end":175.3,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3011077642440796},{"word":"connect","start":175.3,"end":175.8,"confidence":0.732666,"punctuated_word":"connect,","sentiment":"neutral","sentiment_score":-0.24514539539813995},{"word":"pay","start":176.665,"end":176.905,"confidence":0.99609375,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.2267402857542038},{"word":"the","start":176.905,"end":177.065,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23517051339149475},{"word":"connection","start":177.065,"end":177.545,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.1905423402786255},{"word":"fee","start":177.545,"end":177.94499,"confidence":0.9370117,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.20205585658550265},{"word":"which","start":177.94499,"end":178.265,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.20837846398353577},{"word":"i've","start":178.265,"end":178.425,"confidence":0.99609375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1736561506986618},{"word":"done","start":178.425,"end":178.925,"confidence":0.9904785,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.1662302017211914},{"word":"yes","start":184.745,"end":184.985,"confidence":0.73291016,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0526861697435379},{"word":"it","start":184.985,"end":185.145,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07232401520013809},{"word":"is","start":185.145,"end":185.465,"confidence":0.9995117,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.04213397204875946},{"word":"yep","start":185.465,"end":185.965,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00874585472047329},{"word":"yep","start":186.105,"end":186.605,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.01325775496661663},{"word":"i","start":192.48999,"end":192.98999,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12122371792793274},{"word":"pressed","start":193.04999,"end":193.45,"confidence":0.8076172,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.09636671096086502},{"word":"the","start":193.45,"end":193.60999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09178304672241212},{"word":"green","start":193.60999,"end":194.09,"confidence":0.80322266,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":-0.10010790824890135},{"word":"you","start":194.09,"end":194.25,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11927839368581772},{"word":"know","start":194.25,"end":194.48999,"confidence":0.9941406,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.09161080420017242},{"word":"the","start":194.48999,"end":194.65,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07209604978561401},{"word":"little","start":194.65,"end":195.04999,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.05849022418260574},{"word":"button","start":195.04999,"end":195.53,"confidence":0.9970703,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.06389725208282471},{"word":"at","start":195.53,"end":195.68999,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09255149960517885},{"word":"the","start":195.68999,"end":195.76999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07589367777109146},{"word":"back","start":195.76999,"end":196.26999,"confidence":0.94140625,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.08961551636457443},{"word":"no","start":200.96999,"end":201.20999,"confidence":0.9890137,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.22841763496398929},{"word":"it","start":201.20999,"end":201.45,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.18770526349544525},{"word":"says","start":201.45,"end":201.76999,"confidence":0.90283203,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.1400073915719986},{"word":"a","start":201.76999,"end":201.93,"confidence":0.43310547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16629524528980255},{"word":"wpi","start":201.93,"end":202.43,"confidence":0.96191406,"punctuated_word":"WPI","sentiment":"neutral","sentiment_score":-0.12559208273887634},{"word":"button","start":202.56999,"end":202.89,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.10280777513980864},{"word":"or","start":202.89,"end":203.04999,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14728862047195437},{"word":"something","start":203.04999,"end":203.45,"confidence":0.7976074,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.15204936265945437},{"word":"w","start":203.45,"end":203.84999,"confidence":0.52734375,"punctuated_word":"W","sentiment":"neutral","sentiment_score":-0.08893901854753494},{"word":"something","start":203.84999,"end":204.34999,"confidence":0.96435547,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.09339196979999542},{"word":"yeah","start":205.885,"end":206.205,"confidence":0.94311523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04944999888539314},{"word":"that's","start":206.205,"end":206.445,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07064910978078842},{"word":"it","start":206.445,"end":206.695,"confidence":0.97216797,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07751459628343582},{"word":"wps","start":206.695,"end":207.195,"confidence":0.99039716,"punctuated_word":"WPS.","sentiment":"neutral","sentiment_score":-0.05369589850306511},{"word":"oh","start":225.42,"end":225.66,"confidence":0.77246094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00838693231344223},{"word":"okay","start":225.66,"end":225.9,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.011706259101629255},{"word":"so","start":225.9,"end":226.06,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00762953981757164},{"word":"it","start":226.06,"end":226.22,"confidence":0.7216797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024752888828516006},{"word":"went","start":226.22,"end":226.62,"confidence":0.9941406,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.030897818505764008},{"word":"active","start":226.62,"end":227.12,"confidence":0.85058594,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.04847414791584015},{"word":"okay","start":229.66,"end":230.06,"confidence":0.904541,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07225847244262695},{"word":"so","start":230.06,"end":230.56,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.052591145038604736},{"word":"when","start":231.715,"end":231.795,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.08923397958278656},{"word":"i","start":231.795,"end":231.955,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08261935412883759},{"word":"get","start":231.955,"end":232.195,"confidence":0.97998047,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08001747727394104},{"word":"home","start":232.195,"end":232.435,"confidence":0.99902344,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.0950608029961586},{"word":"this","start":232.435,"end":232.595,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13681729137897491},{"word":"afternoon","start":232.595,"end":233.075,"confidence":0.9304199,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.14256227016448977},{"word":"it","start":233.075,"end":233.155,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16360889375209808},{"word":"should","start":233.155,"end":233.475,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2782374620437622},{"word":"work","start":233.475,"end":233.975,"confidence":0.80249023,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.16653573513031006},{"word":"yeah","start":242.835,"end":243.335,"confidence":0.8227539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01411277148872614},{"word":"okay","start":247.79999,"end":248.2,"confidence":0.9711914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006707262247800827},{"word":"so","start":248.2,"end":248.7,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019076257944107056},{"word":"how","start":249.0,"end":249.31999,"confidence":0.97509766,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04336783289909363},{"word":"how","start":249.31999,"end":249.4,"confidence":0.6772461,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03945404291152954},{"word":"do","start":249.4,"end":249.56,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03396162390708923},{"word":"i","start":249.56,"end":249.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05858764424920082},{"word":"make","start":249.72,"end":249.87999,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07380697131156921},{"word":"it","start":249.87999,"end":250.36,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07861145585775375},{"word":"private","start":250.36,"end":250.86,"confidence":0.89990234,"punctuated_word":"private","sentiment":"neutral","sentiment_score":0.06535205990076065},{"word":"to","start":251.15999,"end":251.48,"confidence":0.7919922,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08676189184188843},{"word":"actually","start":251.48,"end":251.79999,"confidence":0.86865234,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.08737558126449585},{"word":"lock","start":251.79999,"end":252.04,"confidence":0.9951172,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":0.049395591020584106},{"word":"it","start":252.04,"end":252.2,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03727499768137932},{"word":"so","start":252.2,"end":252.44,"confidence":0.7241211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03478047251701355},{"word":"no","start":252.44,"end":252.68,"confidence":0.9248047,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.0043282657861709595},{"word":"no","start":252.68,"end":252.92,"confidence":0.96240234,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.015337202697992325},{"word":"one","start":252.92,"end":253.08,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02938841283321381},{"word":"can","start":253.08,"end":253.31999,"confidence":0.97314453,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0010484829545021055},{"word":"use","start":253.31999,"end":253.48,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.0036052651703357697},{"word":"the","start":253.48,"end":253.64,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014799356460571287},{"word":"wi","start":253.64,"end":253.87999,"confidence":0.7270508,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.007475037127733231},{"word":"fi","start":253.87999,"end":254.37999,"confidence":0.9785156,"punctuated_word":"Fi?","sentiment":"neutral","sentiment_score":0.009074116125702858},{"word":"yeah","start":262.095,"end":262.335,"confidence":0.82128906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06883187592029572},{"word":"that's","start":262.335,"end":262.57498,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1178763136267662},{"word":"right","start":262.57498,"end":263.07498,"confidence":0.99902344,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.13241639733314514},{"word":"okay","start":268.655,"end":268.895,"confidence":0.9104004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07254218310117722},{"word":"so","start":268.895,"end":269.13498,"confidence":0.9428711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05079307407140732},{"word":"i've","start":269.13498,"end":269.375,"confidence":0.48461914,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.05639638751745224},{"word":"got","start":269.375,"end":269.53497,"confidence":0.6713867,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.043713875114917755},{"word":"it","start":269.53497,"end":270.03497,"confidence":0.64941406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.031529657542705536},{"word":"okay","start":285.93,"end":286.25,"confidence":0.85546875,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.029658980667591095},{"word":"then","start":286.25,"end":286.57,"confidence":0.88183594,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.015163110569119452},{"word":"alright","start":286.57,"end":286.81,"confidence":0.9885254,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.031112156808376312},{"word":"i'll","start":286.81,"end":286.97,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033595167100429535},{"word":"do","start":286.97,"end":287.13,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.026192445307970047},{"word":"that","start":287.13,"end":287.21,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03915576636791229},{"word":"when","start":287.21,"end":287.37,"confidence":0.9370117,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.02196040377020836},{"word":"i","start":287.37,"end":287.45,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009235072880983353},{"word":"get","start":287.45,"end":287.61002,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.002197355031967163},{"word":"home","start":287.61002,"end":287.77002,"confidence":0.9067383,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.015521013177931309},{"word":"so","start":287.77002,"end":287.85,"confidence":0.8359375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03976147621870041},{"word":"at","start":287.85,"end":288.01,"confidence":0.9111328,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07873905450105667},{"word":"the","start":288.01,"end":288.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06189468130469322},{"word":"moment","start":288.09,"end":288.49,"confidence":0.9663086,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.07354950159788132},{"word":"it's","start":288.49,"end":288.65,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07597045600414276},{"word":"not","start":288.65,"end":288.81,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08028645813465118},{"word":"active","start":288.81,"end":289.21,"confidence":0.9902344,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":-0.1059889942407608},{"word":"right","start":289.21,"end":289.695,"confidence":0.98535156,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.046198032796382904},{"word":"yeah","start":295.375,"end":295.875,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06973647326231003},{"word":"at","start":298.33502,"end":298.575,"confidence":0.5678711,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.1540202647447586},{"word":"the","start":298.575,"end":298.73502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0986674353480339},{"word":"moment","start":298.73502,"end":299.055,"confidence":0.96850586,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.10199728608131409},{"word":"okay","start":299.055,"end":299.375,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038477666676044464},{"word":"that's","start":299.375,"end":299.535,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16525302827358246},{"word":"good","start":299.535,"end":299.775,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1669485569000244},{"word":"alright","start":299.775,"end":300.095,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13915634155273438},{"word":"i'll","start":300.095,"end":300.255,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1121402233839035},{"word":"do","start":300.255,"end":300.415,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06273846328258514},{"word":"that","start":300.415,"end":300.575,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0923083871603012},{"word":"when","start":300.575,"end":300.73502,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.046195901930332184},{"word":"i","start":300.73502,"end":300.815,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.046728357672691345},{"word":"get","start":300.815,"end":301.055,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01915644109249115},{"word":"home","start":301.055,"end":301.555,"confidence":0.99902344,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.02278795838356018},{"word":"okay","start":302.495,"end":302.995,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014163197949528694},{"word":"okay","start":309.03,"end":309.27002,"confidence":0.9567871,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07252505421638489},{"word":"so","start":309.27002,"end":309.51,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06948570907115936},{"word":"just","start":309.51,"end":309.75,"confidence":0.89990234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07466837018728256},{"word":"don't","start":309.75,"end":309.91,"confidence":0.9016113,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07361840456724167},{"word":"press","start":309.91,"end":310.15002,"confidence":0.9980469,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0744917243719101},{"word":"that","start":310.15002,"end":310.47,"confidence":0.92333984,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08707460761070251},{"word":"wps","start":310.47,"end":310.97,"confidence":0.7970378,"punctuated_word":"WPS.","sentiment":"neutral","sentiment_score":-0.08860291540622711},{"word":"don't","start":313.03,"end":313.53,"confidence":0.8405762,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.08651815354824066},{"word":"okay","start":315.27002,"end":315.51,"confidence":0.86865234,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.004887290298938751},{"word":"then","start":315.51,"end":315.91,"confidence":0.9580078,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.008502049371600151},{"word":"okay","start":315.91,"end":316.23,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02153203636407852},{"word":"so","start":316.23,"end":316.73,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0326598659157753},{"word":"the","start":317.19,"end":317.51,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07168370485305786},{"word":"invoice","start":317.51,"end":318.01,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07498408854007721},{"word":"did","start":318.39,"end":318.63,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06736765801906586},{"word":"get","start":318.63,"end":318.79,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0618562288582325},{"word":"paid","start":318.79,"end":319.03,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.059667594730854034},{"word":"from","start":319.03,"end":319.27002,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06883631646633148},{"word":"your","start":319.27002,"end":319.43002,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05417625978589058},{"word":"end","start":319.43002,"end":319.67,"confidence":0.935791,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.06633752584457397},{"word":"you","start":319.67,"end":319.75,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05952068790793419},{"word":"saw","start":319.75,"end":319.91,"confidence":0.99902344,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.054746031761169434},{"word":"that","start":319.91,"end":320.15002,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06418878585100174},{"word":"the","start":320.15002,"end":320.23,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06189932674169541},{"word":"payment","start":320.23,"end":320.55002,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.051143210381269455},{"word":"was","start":320.55002,"end":320.71002,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04519134759902954},{"word":"made","start":320.71002,"end":320.95,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.05897687003016472},{"word":"last","start":320.95,"end":321.19,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.040527697652578354},{"word":"night","start":321.19,"end":321.645,"confidence":0.86938477,"punctuated_word":"night?","sentiment":"neutral","sentiment_score":0.037412188947200775},{"word":"yeah","start":333.96,"end":334.28,"confidence":0.7919922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05244756489992142},{"word":"because","start":334.28,"end":334.6,"confidence":0.97509766,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.04102955758571625},{"word":"i","start":334.6,"end":334.68,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0603339746594429},{"word":"did","start":334.68,"end":334.84,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.05963946878910065},{"word":"make","start":334.84,"end":335.0,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0667274072766304},{"word":"a","start":335.0,"end":335.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0433085560798645},{"word":"payment","start":335.08,"end":335.32,"confidence":0.99902344,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.029515158385038376},{"word":"i","start":335.32,"end":335.4,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022044051438570023},{"word":"have","start":335.4,"end":335.56,"confidence":0.96435547,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01178075559437275},{"word":"a","start":335.56,"end":335.72,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024207189679145813},{"word":"screenshot","start":335.72,"end":336.12,"confidence":0.9951172,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.01204574666917324},{"word":"if","start":336.12,"end":336.24,"confidence":0.9560547,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.013711565174162388},{"word":"you","start":336.24,"end":336.36002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01616067998111248},{"word":"guys","start":336.36002,"end":336.6,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.011146977543830872},{"word":"want","start":336.6,"end":336.76,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.010268233716487885},{"word":"me","start":336.76,"end":336.92,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02451781928539276},{"word":"to","start":336.92,"end":337.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022329162806272507},{"word":"provide","start":337.0,"end":337.48,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.02210555039346218},{"word":"that","start":337.48,"end":337.98,"confidence":0.9301758,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.027171192690730095},{"word":"proof","start":338.44,"end":338.76,"confidence":0.96875,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":0.02692592144012451},{"word":"of","start":338.76,"end":338.92,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04064711183309555},{"word":"payment","start":338.92,"end":339.42,"confidence":0.99194336,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.05445542931556702},{"word":"yeah","start":340.52,"end":341.02,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10244983434677124},{"word":"okay","start":343.96893,"end":344.28894,"confidence":0.7060547,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.0859135091304779},{"word":"then","start":344.28894,"end":344.78894,"confidence":0.9458008,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08247869461774826},{"word":"okay","start":345.08893,"end":345.32895,"confidence":0.99121094,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.148358091711998},{"word":"then","start":345.32895,"end":345.56894,"confidence":0.9926758,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1813526451587677},{"word":"thank","start":345.56894,"end":345.72894,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5961208939552307},{"word":"you","start":345.72894,"end":345.88895,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5953023433685303},{"word":"so","start":345.88895,"end":346.04895,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.614192545413971},{"word":"much","start":346.04895,"end":346.44894,"confidence":0.7044678,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5553317666053772},{"word":"taking","start":346.44894,"end":346.68893,"confidence":0.8535156,"punctuated_word":"Taking","sentiment":"positive","sentiment_score":0.4748522937297821},{"word":"my","start":346.68893,"end":346.84894,"confidence":0.9970703,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.4802051782608032},{"word":"call","start":346.84894,"end":347.34894,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4056639075279236},{"word":"bye","start":349.64893,"end":349.88895,"confidence":0.8664551,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4981699585914612},{"word":"bye","start":349.88895,"end":350.12894,"confidence":0.986084,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.309763640165329},{"word":"you","start":350.12894,"end":350.36893,"confidence":0.9941406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3594377040863037},{"word":"too","start":350.36893,"end":350.60895,"confidence":0.9902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.3304523229598999},{"word":"bye","start":350.60895,"end":351.10895,"confidence":0.920166,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09217852354049684}],"paragraphs":{"transcript":"\nHi. Good morning. I paid my connection fee last night for the $303,100 dollars 30. Should I be getting a password and a login number for to create the once I connect the router? Yes.\n\nRichard Katulong. Yes. Thank you. Yes. Speaking.\n\nThat's okay. Yeah. I received it yesterday, but I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done. Yes. It is.\n\nYep. Yep. I pressed the green, you know, the little button at the back. No. It says a WPI button or something.\n\nW something. Yeah. That's it. WPS. Oh, okay.\n\nSo it went active. Okay. So when I get home this afternoon, it should work? Yeah. Okay.\n\nSo how how do I make it private to actually lock it so no no one can use the Wi Fi? Yeah. That's right. Okay. So I've got it.\n\nOkay then. Alright. I'll do that when I get home. So at the moment, it's not active. Right?\n\nYeah. At the moment. Okay. That's good. Alright.\n\nI'll do that when I get home. Okay. Okay. So just don't press that WPS. Don't okay then.\n\nOkay. So the invoice did get paid from your end. You saw that the payment was made last night? Yeah. Because I did make a payment.\n\nI have a screenshot if you guys want me to provide that proof of payment. Yeah. Okay then. Okay then. Thank you so much.\n\nTaking my call. Bye. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.04,"end":7.2,"sentiment":"neutral","sentiment_score":0.30332037806510925},{"text":"Good morning.","start":7.2,"end":7.94,"sentiment":"positive","sentiment_score":0.41863296926021576},{"text":"I paid my connection fee last night for the $303,100 dollars 30.","start":8.16,"end":17.535,"sentiment":"neutral","sentiment_score":0.21177132365604243},{"text":"Should I be getting a password and a login number for to create the once I connect the router?","start":19.755001,"end":29.27,"sentiment":"neutral","sentiment_score":0.1010571016292823},{"text":"Yes.","start":36.370003,"end":36.77,"sentiment":"neutral","sentiment_score":0.05331757664680481}],"sentiment":"neutral","sentiment_score":0.1615784202303205,"num_words":35,"start":7.04,"end":36.77},{"sentences":[{"text":"Richard Katulong.","start":36.77,"end":37.75,"sentiment":"neutral","sentiment_score":0.04496891237795353},{"text":"Yes.","start":42.864998,"end":43.265,"sentiment":"neutral","sentiment_score":0.17557550966739657},{"text":"Thank you.","start":43.265,"end":44.005,"sentiment":"positive","sentiment_score":0.3760392367839813},{"text":"Yes.","start":154.27501,"end":154.77501,"sentiment":"neutral","sentiment_score":0.06755276024341583},{"text":"Speaking.","start":154.835,"end":155.335,"sentiment":"neutral","sentiment_score":0.06342360377311707}],"sentiment":"neutral","sentiment_score":0.1640811674296856,"num_words":7,"start":36.77,"end":155.335},{"sentences":[{"text":"That's okay.","start":157.71501,"end":158.455,"sentiment":"positive","sentiment_score":0.34074199199676514},{"text":"Yeah.","start":164.18001,"end":164.5,"sentiment":"neutral","sentiment_score":0.0030723214149475098},{"text":"I received it yesterday, but I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done.","start":164.5,"end":178.925,"sentiment":"neutral","sentiment_score":-0.2408995089224643},{"text":"Yes.","start":184.745,"end":184.985,"sentiment":"neutral","sentiment_score":0.0526861697435379},{"text":"It is.","start":184.985,"end":185.465,"sentiment":"neutral","sentiment_score":0.057228993624448776}],"sentiment":"neutral","sentiment_score":-0.1862067109239953,"num_words":42,"start":157.71501,"end":185.465},{"sentences":[{"text":"Yep.","start":185.465,"end":185.965,"sentiment":"neutral","sentiment_score":0.00874585472047329},{"text":"Yep.","start":186.105,"end":186.605,"sentiment":"neutral","sentiment_score":-0.01325775496661663},{"text":"I pressed the green, you know, the little button at the back.","start":192.48999,"end":196.26999,"sentiment":"neutral","sentiment_score":-0.08940956679483254},{"text":"No.","start":200.96999,"end":201.20999,"sentiment":"neutral","sentiment_score":-0.22841763496398929},{"text":"It says a WPI button or something.","start":201.20999,"end":203.45,"sentiment":"neutral","sentiment_score":-0.14596367733819143}],"sentiment":"neutral","sentiment_score":-0.10579954900524834,"num_words":22,"start":185.465,"end":203.45},{"sentences":[{"text":"W something.","start":203.45,"end":204.34999,"sentiment":"neutral","sentiment_score":-0.09116549417376518},{"text":"Yeah.","start":205.885,"end":206.205,"sentiment":"neutral","sentiment_score":-0.04944999888539314},{"text":"That's it.","start":206.205,"end":206.695,"sentiment":"neutral","sentiment_score":-0.07408185303211212},{"text":"WPS.","start":206.695,"end":207.195,"sentiment":"neutral","sentiment_score":-0.05369589850306511},{"text":"Oh, okay.","start":225.42,"end":225.9,"sentiment":"neutral","sentiment_score":0.010046595707535744}],"sentiment":"neutral","sentiment_score":-0.05169342504814267,"num_words":8,"start":203.45,"end":225.9},{"sentences":[{"text":"So it went active.","start":225.9,"end":227.12,"sentiment":"neutral","sentiment_score":0.02793859876692295},{"text":"Okay.","start":229.66,"end":230.06,"sentiment":"neutral","sentiment_score":0.07225847244262695},{"text":"So when I get home this afternoon, it should work?","start":230.06,"end":233.975,"sentiment":"neutral","sentiment_score":0.12872844114899634},{"text":"Yeah.","start":242.835,"end":243.335,"sentiment":"neutral","sentiment_score":-0.01411277148872614},{"text":"Okay.","start":247.79999,"end":248.2,"sentiment":"neutral","sentiment_score":-0.006707262247800827}],"sentiment":"neutral","sentiment_score":0.08532219089786797,"num_words":17,"start":225.9,"end":248.2},{"sentences":[{"text":"So how how do I make it private to actually lock it so no no one can use the Wi Fi?","start":248.2,"end":254.37999,"sentiment":"neutral","sentiment_score":0.033052563578599974},{"text":"Yeah.","start":262.095,"end":262.335,"sentiment":"neutral","sentiment_score":0.06883187592029572},{"text":"That's right.","start":262.335,"end":263.07498,"sentiment":"neutral","sentiment_score":0.12514635547995567},{"text":"Okay.","start":268.655,"end":268.895,"sentiment":"neutral","sentiment_score":0.07254218310117722},{"text":"So I've got it.","start":268.895,"end":270.03497,"sentiment":"neutral","sentiment_score":0.04560824856162071}],"sentiment":"neutral","sentiment_score":0.04373115859925747,"num_words":29,"start":248.2,"end":270.03497},{"sentences":[{"text":"Okay then.","start":285.93,"end":286.57,"sentiment":"neutral","sentiment_score":0.022411045618355274},{"text":"Alright.","start":286.57,"end":286.81,"sentiment":"neutral","sentiment_score":0.031112156808376312},{"text":"I'll do that when I get home.","start":286.81,"end":287.77002,"sentiment":"neutral","sentiment_score":0.020494644796209677},{"text":"So at the moment, it's not active.","start":287.77002,"end":289.21,"sentiment":"neutral","sentiment_score":-0.07374151742884091},{"text":"Right?","start":289.21,"end":289.695,"sentiment":"neutral","sentiment_score":-0.046198032796382904}],"sentiment":"neutral","sentiment_score":-0.019055105176650815,"num_words":18,"start":285.93,"end":289.695},{"sentences":[{"text":"Yeah.","start":295.375,"end":295.875,"sentiment":"neutral","sentiment_score":-0.06973647326231003},{"text":"At the moment.","start":298.33502,"end":299.055,"sentiment":"neutral","sentiment_score":-0.1182283287247022},{"text":"Okay.","start":299.055,"end":299.375,"sentiment":"neutral","sentiment_score":0.038477666676044464},{"text":"That's good.","start":299.375,"end":299.775,"sentiment":"neutral","sentiment_score":0.16610079258680344},{"text":"Alright.","start":299.775,"end":300.095,"sentiment":"neutral","sentiment_score":0.13915634155273438}],"sentiment":"neutral","sentiment_score":0.010676766745746132,"num_words":8,"start":295.375,"end":300.095},{"sentences":[{"text":"I'll do that when I get home.","start":300.095,"end":301.555,"sentiment":"neutral","sentiment_score":0.05743653327226639},{"text":"Okay.","start":302.495,"end":302.995,"sentiment":"neutral","sentiment_score":-0.014163197949528694},{"text":"Okay.","start":309.03,"end":309.27002,"sentiment":"neutral","sentiment_score":-0.07252505421638489},{"text":"So just don't press that WPS.","start":309.27002,"end":310.97,"sentiment":"neutral","sentiment_score":-0.07799028853575389},{"text":"Don't okay then.","start":313.03,"end":315.91,"sentiment":"neutral","sentiment_score":-0.033302497739593186}],"sentiment":"neutral","sentiment_score":-0.01402676353851954,"num_words":18,"start":300.095,"end":315.91},{"sentences":[{"text":"Okay.","start":315.91,"end":316.23,"sentiment":"neutral","sentiment_score":0.02153203636407852},{"text":"So the invoice did get paid from your end.","start":316.23,"end":319.67,"sentiment":"neutral","sentiment_score":0.061952138112650976},{"text":"You saw that the payment was made last night?","start":319.67,"end":321.645,"sentiment":"neutral","sentiment_score":0.05262290520800485},{"text":"Yeah.","start":333.96,"end":334.28,"sentiment":"neutral","sentiment_score":0.05244756489992142},{"text":"Because I did make a payment.","start":334.28,"end":335.32,"sentiment":"neutral","sentiment_score":0.050092353795965515}],"sentiment":"neutral","sentiment_score":0.05406573515098829,"num_words":26,"start":315.91,"end":335.32},{"sentences":[{"text":"I have a screenshot if you guys want me to provide that proof of payment.","start":335.32,"end":339.42,"sentiment":"neutral","sentiment_score":0.022634492504100004},{"text":"Yeah.","start":340.52,"end":341.02,"sentiment":"neutral","sentiment_score":0.10244983434677124},{"text":"Okay then.","start":343.96893,"end":344.78894,"sentiment":"neutral","sentiment_score":0.08419610187411308},{"text":"Okay then.","start":345.08893,"end":345.56894,"sentiment":"neutral","sentiment_score":0.16485536843538284},{"text":"Thank you so much.","start":345.56894,"end":346.44894,"sentiment":"positive","sentiment_score":0.5902368873357773}],"sentiment":"neutral","sentiment_score":0.13754240466126552,"num_words":24,"start":335.32,"end":346.44894},{"sentences":[{"text":"Taking my call.","start":346.44894,"end":347.34894,"sentiment":"positive","sentiment_score":0.4535737931728363},{"text":"Bye.","start":349.64893,"end":349.88895,"sentiment":"positive","sentiment_score":0.4981699585914612},{"text":"Bye.","start":349.88895,"end":350.12894,"sentiment":"neutral","sentiment_score":0.309763640165329},{"text":"You too.","start":350.12894,"end":350.60895,"sentiment":"positive","sentiment_score":0.3449450135231018},{"text":"Bye.","start":350.60895,"end":351.10895,"sentiment":"neutral","sentiment_score":-0.09217852354049684}],"sentiment":"positive","sentiment_score":0.34579581022262573,"num_words":8,"start":346.44894,"end":351.10895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from your tech support.\n\nChannel 1: Hi. Good morning. I paid\n\nChannel 0: Yes.\n\nChannel 1: my connection fee last night for\n\nChannel 0: Mhmm.\n\nChannel 1: the $303,100 dollars 30.\n\nChannel 0: Mhmm.\n\nChannel 1: Should I be getting a password and a login number for to create the once I connect the router?\n\nChannel 0: Okay. I see. Can I have your full name, please, for me to check the account?\n\nChannel 1: Yes. Richard Katulong.\n\nChannel 0: Okay. And is it okay if I put you on hold? Let me just check it.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. Hello, Richard? Hello? Hello, Richard? Are you there?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yes. Yeah. Thank you for waiting.\n\nChannel 1: That's okay.\n\nChannel 0: Did you yeah. Did you already connect the router, the one that we provided you?\n\nChannel 1: Yeah. I received it yesterday, but\n\nChannel 0: Mhmm.\n\nChannel 1: I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done.\n\nChannel 0: Mhmm. Okay. But right now, is the router connected\n\nChannel 1: Yes. It is.\n\nChannel 0: still?\n\nChannel 1: Yep. Yep.\n\nChannel 0: You did not press anything with the router?\n\nChannel 1: I pressed the green, you know, the little button at the back.\n\nChannel 0: Is it the reset button?\n\nChannel 1: No. It says a WPI button or something. W something.\n\nChannel 0: WPS?\n\nChannel 1: Yeah. That's it. WPS.\n\nChannel 0: Okay. I see. Because you've been active for about two minutes yesterday. I think the reason why is you pressed the WPS, that's why you went offline again.\n\nChannel 1: Oh, okay. So it went\n\nChannel 0: Yes. Yeah.\n\nChannel 1: active.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So when I get home this afternoon, it should work?\n\nChannel 0: Yeah. It should be working. I'm going to reboot it on your end. And\n\nChannel 1: Yeah.\n\nChannel 0: if you still cannot connect with the Internet, just give us a callback.\n\nChannel 1: Okay. So how how do I make it private to actually lock it so no no one can use the Wi Fi?\n\nChannel 0: Mhmm. You mean change the password?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Yeah. You can log in to the router's interface.\n\nChannel 1: Okay.\n\nChannel 0: There's\n\nChannel 1: So I've\n\nChannel 0: an\n\nChannel 1: got\n\nChannel 0: IP\n\nChannel 1: it.\n\nChannel 0: address at the back. Yeah. Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password.\n\nChannel 1: Okay then. Alright. I'll do that when I get home. So at the moment, it's not\n\nChannel 0: Okay.\n\nChannel 1: active. Right?\n\nChannel 0: As of the moment, let me just check.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It's inactive.\n\nChannel 1: At the moment. Okay. That's good. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'll do that when I get home.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Please do not press the WPS again. If you still cannot connect with the Internet, just give us a callback.\n\nChannel 1: Okay. So just don't press that WPS.\n\nChannel 0: Yeah. Don't press\n\nChannel 1: Don't\n\nChannel 0: anything with the router.\n\nChannel 1: okay then. Okay. So the invoice did get paid from your end. You saw that the payment was made last night?\n\nChannel 0: Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team.\n\nChannel 1: Yeah. Because I did make a payment. I have\n\nChannel 0: Yeah.\n\nChannel 1: a screenshot if you guys want me to provide that\n\nChannel 0: Okay.\n\nChannel 1: proof of\n\nChannel 0: Sure.\n\nChannel 1: payment.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I'll forward this to our accounts department. I'll inform\n\nChannel 1: Okay then.\n\nChannel 0: them.\n\nChannel 1: Okay then.\n\nChannel 0: Okay.\n\nChannel 1: Thank you so much. Taking my call.\n\nChannel 0: Oh, yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: Bye. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.18783223628997803},{"text":"Good morning.","start":2.96,"end":3.6,"sentiment":"positive","sentiment_score":0.4423770010471344},{"text":"This is Maureen from your tech support.","start":3.6,"end":6.02,"sentiment":"positive","sentiment_score":0.3610115221568516}],"sentiment":"positive","sentiment_score":0.35996668934822085,"channel":0,"num_words":10,"start":2.1599998,"end":6.02},{"sentences":[{"text":"Hi.","start":7.04,"end":7.2,"sentiment":"neutral","sentiment_score":0.30332037806510925},{"text":"Good morning.","start":7.2,"end":7.94,"sentiment":"positive","sentiment_score":0.41863296926021576},{"text":"I paid","start":8.16,"end":8.88,"sentiment":"neutral","sentiment_score":0.2650419771671295}],"sentiment":"positive","sentiment_score":0.33413405418395997,"channel":1,"num_words":5,"start":7.04,"end":8.88},{"sentences":[{"text":"Yes.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.31157559156417847}],"sentiment":"neutral","sentiment_score":0.31157559156417847,"channel":0,"num_words":1,"start":8.559999,"end":9.059999},{"sentences":[{"text":"my connection fee last night for","start":8.88,"end":14.155,"sentiment":"neutral","sentiment_score":0.26129407435655594}],"sentiment":"neutral","sentiment_score":0.26129407435655594,"channel":1,"num_words":6,"start":8.88,"end":14.155},{"sentences":[{"text":"Mhmm.","start":14.08,"end":14.475,"sentiment":"neutral","sentiment_score":0.12330041825771332}],"sentiment":"neutral","sentiment_score":0.12330041825771332,"channel":0,"num_words":1,"start":14.08,"end":14.475},{"sentences":[{"text":"the $303,100 dollars 30.","start":14.155,"end":17.535,"sentiment":"neutral","sentiment_score":0.11085187084972858}],"sentiment":"neutral","sentiment_score":0.11085187084972858,"channel":1,"num_words":4,"start":14.155,"end":17.535},{"sentences":[{"text":"Mhmm.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":0.06335321068763733}],"sentiment":"neutral","sentiment_score":0.06335321068763733,"channel":0,"num_words":1,"start":18.555,"end":19.055},{"sentences":[{"text":"Should I be getting a password and a login number for to create the once I connect the router?","start":19.755001,"end":29.27,"sentiment":"neutral","sentiment_score":0.1010571016292823}],"sentiment":"neutral","sentiment_score":0.1010571016292823,"channel":1,"num_words":19,"start":19.755001,"end":29.27},{"sentences":[{"text":"Okay.","start":31.49,"end":31.89,"sentiment":"neutral","sentiment_score":0.06363147497177124},{"text":"I see.","start":31.89,"end":32.55,"sentiment":"neutral","sentiment_score":0.06761189177632332},{"text":"Can I have your full name, please, for me to check the account?","start":32.93,"end":35.91,"sentiment":"neutral","sentiment_score":0.08433758553404075}],"sentiment":"neutral","sentiment_score":0.08095274190418422,"channel":0,"num_words":16,"start":31.49,"end":35.91},{"sentences":[{"text":"Yes.","start":36.370003,"end":36.77,"sentiment":"neutral","sentiment_score":0.05331757664680481},{"text":"Richard Katulong.","start":36.77,"end":37.75,"sentiment":"neutral","sentiment_score":0.04496891237795353}],"sentiment":"neutral","sentiment_score":0.047751800467570625,"channel":1,"num_words":3,"start":36.370003,"end":37.75},{"sentences":[{"text":"Okay.","start":39.33,"end":39.809998,"sentiment":"neutral","sentiment_score":0.06057007238268852},{"text":"And is it okay if I put you on hold?","start":39.809998,"end":41.89,"sentiment":"neutral","sentiment_score":0.047818315029144284},{"text":"Let me just check it.","start":41.89,"end":43.19,"sentiment":"neutral","sentiment_score":0.05045972764492035}],"sentiment":"neutral","sentiment_score":0.04944074130617082,"channel":0,"num_words":16,"start":39.33,"end":43.19},{"sentences":[{"text":"Yes.","start":42.864998,"end":43.265,"sentiment":"neutral","sentiment_score":0.17557550966739657},{"text":"Thank you.","start":43.265,"end":44.005,"sentiment":"positive","sentiment_score":0.3760392367839813}],"sentiment":"neutral","sentiment_score":0.3092179944117864,"channel":1,"num_words":3,"start":42.864998,"end":44.005},{"sentences":[{"text":"Okay.","start":43.735,"end":44.235,"sentiment":"neutral","sentiment_score":0.08705149590969086},{"text":"Hello, Richard?","start":143.99,"end":144.97,"sentiment":"neutral","sentiment_score":0.04857167229056358},{"text":"Hello?","start":147.51,"end":148.01,"sentiment":"neutral","sentiment_score":0.019207777455449104},{"text":"Hello, Richard?","start":151.83,"end":152.89,"sentiment":"neutral","sentiment_score":0.020571072585880756},{"text":"Are you there?","start":152.95,"end":153.85,"sentiment":"neutral","sentiment_score":0.01748878446718057}],"sentiment":"neutral","sentiment_score":0.03300123516884115,"channel":0,"num_words":9,"start":43.735,"end":153.85},{"sentences":[{"text":"Yes.","start":154.27501,"end":154.77501,"sentiment":"neutral","sentiment_score":0.06755276024341583},{"text":"Speaking.","start":154.835,"end":155.335,"sentiment":"neutral","sentiment_score":0.06342360377311707}],"sentiment":"neutral","sentiment_score":0.06548818200826645,"channel":1,"num_words":2,"start":154.27501,"end":155.335},{"sentences":[{"text":"Yes.","start":155.67,"end":156.07,"sentiment":"neutral","sentiment_score":0.11862387508153915},{"text":"Yeah.","start":156.07,"end":156.39,"sentiment":"neutral","sentiment_score":0.1979232132434845},{"text":"Thank you for waiting.","start":156.39,"end":157.53,"sentiment":"positive","sentiment_score":0.4692939594388008}],"sentiment":"positive","sentiment_score":0.3656204876800378,"channel":0,"num_words":6,"start":155.67,"end":157.53},{"sentences":[{"text":"That's okay.","start":157.71501,"end":158.455,"sentiment":"positive","sentiment_score":0.34074199199676514}],"sentiment":"positive","sentiment_score":0.34074199199676514,"channel":1,"num_words":2,"start":157.71501,"end":158.455},{"sentences":[{"text":"Did you yeah.","start":158.19499,"end":159.555,"sentiment":"neutral","sentiment_score":0.08967732389767964},{"text":"Did you already connect the router, the one that we provided you?","start":159.555,"end":164.055,"sentiment":"neutral","sentiment_score":0.060324905440211296}],"sentiment":"neutral","sentiment_score":0.06619538913170496,"channel":0,"num_words":15,"start":158.19499,"end":164.055},{"sentences":[{"text":"Yeah.","start":164.18001,"end":164.5,"sentiment":"neutral","sentiment_score":0.0030723214149475098},{"text":"I received it yesterday, but","start":164.5,"end":167.40001,"sentiment":"neutral","sentiment_score":-0.05713771507143974}],"sentiment":"neutral","sentiment_score":-0.0471027089903752,"channel":1,"num_words":6,"start":164.18001,"end":167.40001},{"sentences":[{"text":"Mhmm.","start":166.995,"end":167.495,"sentiment":"neutral","sentiment_score":-0.09384609758853912}],"sentiment":"neutral","sentiment_score":-0.09384609758853912,"channel":0,"num_words":1,"start":166.995,"end":167.495},{"sentences":[{"text":"I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done.","start":167.86,"end":178.925,"sentiment":"neutral","sentiment_score":-0.27053850793069406}],"sentiment":"neutral","sentiment_score":-0.27053850793069406,"channel":1,"num_words":31,"start":167.86,"end":178.925},{"sentences":[{"text":"Mhmm.","start":179.79999,"end":180.29999,"sentiment":"neutral","sentiment_score":-0.014400721527636051},{"text":"Okay.","start":180.76,"end":181.15999,"sentiment":"neutral","sentiment_score":-0.0009213089942932128},{"text":"But right now, is the router connected","start":181.15999,"end":184.54,"sentiment":"neutral","sentiment_score":0.012845247983932495}],"sentiment":"neutral","sentiment_score":0.008288300596177578,"channel":0,"num_words":9,"start":179.79999,"end":184.54},{"sentences":[{"text":"Yes.","start":184.745,"end":184.985,"sentiment":"neutral","sentiment_score":0.0526861697435379},{"text":"It is.","start":184.985,"end":185.465,"sentiment":"neutral","sentiment_score":0.057228993624448776}],"sentiment":"neutral","sentiment_score":0.055714718997478485,"channel":1,"num_words":3,"start":184.745,"end":185.465},{"sentences":[{"text":"still?","start":185.23999,"end":185.73999,"sentiment":"neutral","sentiment_score":0.012967209331691263}],"sentiment":"neutral","sentiment_score":0.012967209331691263,"channel":0,"num_words":1,"start":185.23999,"end":185.73999},{"sentences":[{"text":"Yep.","start":185.465,"end":185.965,"sentiment":"neutral","sentiment_score":0.00874585472047329},{"text":"Yep.","start":186.105,"end":186.605,"sentiment":"neutral","sentiment_score":-0.01325775496661663}],"sentiment":"neutral","sentiment_score":-0.0022559501230716705,"channel":1,"num_words":2,"start":185.465,"end":186.605},{"sentences":[{"text":"You did not press anything with the router?","start":188.925,"end":191.18501,"sentiment":"neutral","sentiment_score":-0.17931872606277466}],"sentiment":"neutral","sentiment_score":-0.17931872606277466,"channel":0,"num_words":8,"start":188.925,"end":191.18501},{"sentences":[{"text":"I pressed the green, you know, the little button at the back.","start":192.48999,"end":196.26999,"sentiment":"neutral","sentiment_score":-0.08940956679483254}],"sentiment":"neutral","sentiment_score":-0.08940956679483254,"channel":1,"num_words":12,"start":192.48999,"end":196.26999},{"sentences":[{"text":"Is it the reset button?","start":198.365,"end":200.065,"sentiment":"neutral","sentiment_score":-0.085455721616745}],"sentiment":"neutral","sentiment_score":-0.085455721616745,"channel":0,"num_words":5,"start":198.365,"end":200.065},{"sentences":[{"text":"No.","start":200.96999,"end":201.20999,"sentiment":"neutral","sentiment_score":-0.22841763496398929},{"text":"It says a WPI button or something.","start":201.20999,"end":203.45,"sentiment":"neutral","sentiment_score":-0.14596367733819143},{"text":"W something.","start":203.45,"end":204.34999,"sentiment":"neutral","sentiment_score":-0.09116549417376518}],"sentiment":"neutral","sentiment_score":-0.14324943646788596,"channel":1,"num_words":10,"start":200.96999,"end":204.34999},{"sentences":[{"text":"WPS?","start":204.64,"end":205.14,"sentiment":"neutral","sentiment_score":-0.06160890311002731}],"sentiment":"neutral","sentiment_score":-0.06160890311002731,"channel":0,"num_words":1,"start":204.64,"end":205.14},{"sentences":[{"text":"Yeah.","start":205.885,"end":206.205,"sentiment":"neutral","sentiment_score":-0.04944999888539314},{"text":"That's it.","start":206.205,"end":206.695,"sentiment":"neutral","sentiment_score":-0.07408185303211212},{"text":"WPS.","start":206.695,"end":207.195,"sentiment":"neutral","sentiment_score":-0.05369589850306511}],"sentiment":"neutral","sentiment_score":-0.06282740086317062,"channel":1,"num_words":4,"start":205.885,"end":207.195},{"sentences":[{"text":"Okay.","start":209.51999,"end":209.76,"sentiment":"neutral","sentiment_score":-0.03285757824778557},{"text":"I see.","start":209.76,"end":210.42,"sentiment":"neutral","sentiment_score":-0.03616613708436489},{"text":"Because you've been active for about two minutes yesterday.","start":210.79999,"end":216.81999,"sentiment":"neutral","sentiment_score":-0.07837833050224516},{"text":"I think the reason why is you pressed the WPS, that's why you went offline again.","start":218.57501,"end":224.27501,"sentiment":"neutral","sentiment_score":-0.1999576548114419}],"sentiment":"neutral","sentiment_score":-0.1432113322828497,"channel":0,"num_words":28,"start":209.51999,"end":224.27501},{"sentences":[{"text":"Oh, okay.","start":225.42,"end":225.9,"sentiment":"neutral","sentiment_score":0.010046595707535744},{"text":"So it went","start":225.9,"end":226.62,"sentiment":"neutral","sentiment_score":0.021093415717283886}],"sentiment":"neutral","sentiment_score":0.01667468771338463,"channel":1,"num_words":5,"start":225.42,"end":226.62},{"sentences":[{"text":"Yes.","start":226.255,"end":226.57501,"sentiment":"neutral","sentiment_score":0.04896407201886177},{"text":"Yeah.","start":226.57501,"end":227.07501,"sentiment":"neutral","sentiment_score":0.04273490607738495}],"sentiment":"neutral","sentiment_score":0.04584948904812336,"channel":0,"num_words":2,"start":226.255,"end":227.07501},{"sentences":[{"text":"active.","start":226.62,"end":227.12,"sentiment":"neutral","sentiment_score":0.04847414791584015}],"sentiment":"neutral","sentiment_score":0.04847414791584015,"channel":1,"num_words":1,"start":226.62,"end":227.12},{"sentences":[{"text":"Mhmm.","start":228.57501,"end":229.07501,"sentiment":"neutral","sentiment_score":0.055008601397275925}],"sentiment":"neutral","sentiment_score":0.055008601397275925,"channel":0,"num_words":1,"start":228.57501,"end":229.07501},{"sentences":[{"text":"Okay.","start":229.66,"end":230.06,"sentiment":"neutral","sentiment_score":0.07225847244262695},{"text":"So when I get home this afternoon, it should work?","start":230.06,"end":233.975,"sentiment":"neutral","sentiment_score":0.12872844114899634}],"sentiment":"neutral","sentiment_score":0.1235948076302355,"channel":1,"num_words":11,"start":229.66,"end":233.975},{"sentences":[{"text":"Yeah.","start":235.52,"end":236.02,"sentiment":"neutral","sentiment_score":0.19402624666690824},{"text":"It should be working.","start":236.16,"end":237.46,"sentiment":"neutral","sentiment_score":0.3088381439447403},{"text":"I'm going to reboot it on your end.","start":238.56001,"end":241.54001,"sentiment":"neutral","sentiment_score":0.06842716410756111},{"text":"And","start":242.72,"end":243.22,"sentiment":"neutral","sentiment_score":0.028986148536205292}],"sentiment":"neutral","sentiment_score":0.1432701631316117,"channel":0,"num_words":14,"start":235.52,"end":243.22},{"sentences":[{"text":"Yeah.","start":242.835,"end":243.335,"sentiment":"neutral","sentiment_score":-0.01411277148872614}],"sentiment":"neutral","sentiment_score":-0.01411277148872614,"channel":1,"num_words":1,"start":242.835,"end":243.335},{"sentences":[{"text":"if you still cannot connect with the Internet, just give us a callback.","start":243.28001,"end":246.90001,"sentiment":"neutral","sentiment_score":-0.24818379489275125}],"sentiment":"neutral","sentiment_score":-0.24818379489275125,"channel":0,"num_words":13,"start":243.28001,"end":246.90001},{"sentences":[{"text":"Okay.","start":247.79999,"end":248.2,"sentiment":"neutral","sentiment_score":-0.006707262247800827},{"text":"So how how do I make it private to actually lock it so no no one can use the Wi Fi?","start":248.2,"end":254.37999,"sentiment":"neutral","sentiment_score":0.033052563578599974}],"sentiment":"neutral","sentiment_score":0.03124529876830903,"channel":1,"num_words":22,"start":247.79999,"end":254.37999},{"sentences":[{"text":"Mhmm.","start":259.185,"end":259.345,"sentiment":"neutral","sentiment_score":0.008240638300776482},{"text":"You mean change the password?","start":259.345,"end":261.045,"sentiment":"neutral","sentiment_score":0.009309753961861133}],"sentiment":"neutral","sentiment_score":0.009131568018347025,"channel":0,"num_words":6,"start":259.185,"end":261.045},{"sentences":[{"text":"Yeah.","start":262.095,"end":262.335,"sentiment":"neutral","sentiment_score":0.06883187592029572},{"text":"That's right.","start":262.335,"end":263.07498,"sentiment":"neutral","sentiment_score":0.12514635547995567}],"sentiment":"neutral","sentiment_score":0.10637486229340236,"channel":1,"num_words":3,"start":262.095,"end":263.07498},{"sentences":[{"text":"Yeah.","start":263.99,"end":264.47,"sentiment":"neutral","sentiment_score":0.14628824591636658},{"text":"You can log in to the router's interface.","start":264.47,"end":266.81,"sentiment":"neutral","sentiment_score":0.10422386880964041}],"sentiment":"neutral","sentiment_score":0.10889768848816554,"channel":0,"num_words":9,"start":263.99,"end":266.81},{"sentences":[{"text":"Okay.","start":268.655,"end":268.895,"sentiment":"neutral","sentiment_score":0.07254218310117722}],"sentiment":"neutral","sentiment_score":0.07254218310117722,"channel":1,"num_words":1,"start":268.655,"end":268.895},{"sentences":[{"text":"There's","start":268.78998,"end":269.19,"sentiment":"neutral","sentiment_score":0.05479009076952934}],"sentiment":"neutral","sentiment_score":0.05479009076952934,"channel":0,"num_words":1,"start":268.78998,"end":269.19},{"sentences":[{"text":"So I've","start":268.895,"end":269.375,"sentiment":"neutral","sentiment_score":0.05359473079442978}],"sentiment":"neutral","sentiment_score":0.05359473079442978,"channel":1,"num_words":2,"start":268.895,"end":269.375},{"sentences":[{"text":"an","start":269.19,"end":269.50998,"sentiment":"neutral","sentiment_score":0.05052540451288223}],"sentiment":"neutral","sentiment_score":0.05052540451288223,"channel":0,"num_words":1,"start":269.19,"end":269.50998},{"sentences":[{"text":"got","start":269.375,"end":269.53497,"sentiment":"neutral","sentiment_score":0.043713875114917755}],"sentiment":"neutral","sentiment_score":0.043713875114917755,"channel":1,"num_words":1,"start":269.375,"end":269.53497},{"sentences":[{"text":"IP","start":269.50998,"end":269.90997,"sentiment":"neutral","sentiment_score":0.04075983166694641}],"sentiment":"neutral","sentiment_score":0.04075983166694641,"channel":0,"num_words":1,"start":269.50998,"end":269.90997},{"sentences":[{"text":"it.","start":269.53497,"end":270.03497,"sentiment":"neutral","sentiment_score":0.031529657542705536}],"sentiment":"neutral","sentiment_score":0.031529657542705536,"channel":1,"num_words":1,"start":269.53497,"end":270.03497},{"sentences":[{"text":"address at the back.","start":269.90997,"end":271.11,"sentiment":"neutral","sentiment_score":0.03273663856089115},{"text":"Yeah.","start":271.11,"end":271.43,"sentiment":"neutral","sentiment_score":0.09088302403688432},{"text":"Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password.","start":271.43,"end":284.735,"sentiment":"neutral","sentiment_score":0.07555047270694845}],"sentiment":"neutral","sentiment_score":0.07192436142196489,"channel":0,"num_words":43,"start":269.90997,"end":284.735},{"sentences":[{"text":"Okay then.","start":285.93,"end":286.57,"sentiment":"neutral","sentiment_score":0.022411045618355274},{"text":"Alright.","start":286.57,"end":286.81,"sentiment":"neutral","sentiment_score":0.031112156808376312},{"text":"I'll do that when I get home.","start":286.81,"end":287.77002,"sentiment":"neutral","sentiment_score":0.020494644796209677},{"text":"So at the moment, it's not","start":287.77002,"end":288.81,"sentiment":"neutral","sentiment_score":-0.0683669379601876}],"sentiment":"neutral","sentiment_score":-0.011925304133910686,"channel":1,"num_words":16,"start":285.93,"end":288.81},{"sentences":[{"text":"Okay.","start":288.715,"end":289.215,"sentiment":"neutral","sentiment_score":-0.07749912142753601}],"sentiment":"neutral","sentiment_score":-0.07749912142753601,"channel":0,"num_words":1,"start":288.715,"end":289.215},{"sentences":[{"text":"active.","start":288.81,"end":289.21,"sentiment":"neutral","sentiment_score":-0.1059889942407608},{"text":"Right?","start":289.21,"end":289.695,"sentiment":"neutral","sentiment_score":-0.046198032796382904}],"sentiment":"neutral","sentiment_score":-0.07609351351857185,"channel":1,"num_words":2,"start":288.81,"end":289.695},{"sentences":[{"text":"As of the moment, let me just check.","start":291.49,"end":294.31,"sentiment":"neutral","sentiment_score":-0.0603534528054297}],"sentiment":"neutral","sentiment_score":-0.0603534528054297,"channel":0,"num_words":8,"start":291.49,"end":294.31},{"sentences":[{"text":"Yeah.","start":295.375,"end":295.875,"sentiment":"neutral","sentiment_score":-0.06973647326231003}],"sentiment":"neutral","sentiment_score":-0.06973647326231003,"channel":1,"num_words":1,"start":295.375,"end":295.875},{"sentences":[{"text":"Yeah.","start":296.13,"end":296.44998,"sentiment":"neutral","sentiment_score":-0.09846851229667664},{"text":"It's inactive.","start":296.44998,"end":297.43,"sentiment":"neutral","sentiment_score":-0.20576857775449753}],"sentiment":"neutral","sentiment_score":-0.17000188926855722,"channel":0,"num_words":3,"start":296.13,"end":297.43},{"sentences":[{"text":"At the moment.","start":298.33502,"end":299.055,"sentiment":"neutral","sentiment_score":-0.1182283287247022},{"text":"Okay.","start":299.055,"end":299.375,"sentiment":"neutral","sentiment_score":0.038477666676044464},{"text":"That's good.","start":299.375,"end":299.775,"sentiment":"neutral","sentiment_score":0.16610079258680344},{"text":"Alright.","start":299.775,"end":300.095,"sentiment":"neutral","sentiment_score":0.13915634155273438}],"sentiment":"neutral","sentiment_score":0.022164372461182726,"channel":1,"num_words":7,"start":298.33502,"end":300.095},{"sentences":[{"text":"Yeah.","start":300.05,"end":300.55,"sentiment":"neutral","sentiment_score":0.13642361760139465}],"sentiment":"neutral","sentiment_score":0.13642361760139465,"channel":0,"num_words":1,"start":300.05,"end":300.55},{"sentences":[{"text":"I'll do that when I get home.","start":300.095,"end":301.555,"sentiment":"neutral","sentiment_score":0.05743653327226639}],"sentiment":"neutral","sentiment_score":0.05743653327226639,"channel":1,"num_words":7,"start":300.095,"end":301.555},{"sentences":[{"text":"Yeah.","start":301.88998,"end":302.38998,"sentiment":"neutral","sentiment_score":0.0007456839084625244}],"sentiment":"neutral","sentiment_score":0.0007456839084625244,"channel":0,"num_words":1,"start":301.88998,"end":302.38998},{"sentences":[{"text":"Okay.","start":302.495,"end":302.995,"sentiment":"neutral","sentiment_score":-0.014163197949528694}],"sentiment":"neutral","sentiment_score":-0.014163197949528694,"channel":1,"num_words":1,"start":302.495,"end":302.995},{"sentences":[{"text":"Please do not press the WPS again.","start":302.69,"end":305.03,"sentiment":"neutral","sentiment_score":-0.12646496083055223},{"text":"If you still cannot connect with the Internet, just give us a callback.","start":305.16498,"end":307.985,"sentiment":"neutral","sentiment_score":-0.16011488437652588}],"sentiment":"neutral","sentiment_score":-0.1483374111354351,"channel":0,"num_words":20,"start":302.69,"end":307.985},{"sentences":[{"text":"Okay.","start":309.03,"end":309.27002,"sentiment":"neutral","sentiment_score":-0.07252505421638489},{"text":"So just don't press that WPS.","start":309.27002,"end":310.97,"sentiment":"neutral","sentiment_score":-0.07799028853575389}],"sentiment":"neutral","sentiment_score":-0.07720954077584403,"channel":1,"num_words":7,"start":309.03,"end":310.97},{"sentences":[{"text":"Yeah.","start":311.965,"end":312.465,"sentiment":"neutral","sentiment_score":-0.05525320768356323},{"text":"Don't press","start":312.60498,"end":313.245,"sentiment":"neutral","sentiment_score":-0.06500624865293503}],"sentiment":"neutral","sentiment_score":-0.06175523499647776,"channel":0,"num_words":3,"start":311.965,"end":313.245},{"sentences":[{"text":"Don't","start":313.03,"end":313.53,"sentiment":"neutral","sentiment_score":-0.08651815354824066}],"sentiment":"neutral","sentiment_score":-0.08651815354824066,"channel":1,"num_words":1,"start":313.03,"end":313.53},{"sentences":[{"text":"anything with the router.","start":313.245,"end":314.465,"sentiment":"neutral","sentiment_score":-0.10745092667639256}],"sentiment":"neutral","sentiment_score":-0.10745092667639256,"channel":0,"num_words":4,"start":313.245,"end":314.465},{"sentences":[{"text":"okay then.","start":315.27002,"end":315.91,"sentiment":"neutral","sentiment_score":-0.006694669835269451},{"text":"Okay.","start":315.91,"end":316.23,"sentiment":"neutral","sentiment_score":0.02153203636407852},{"text":"So the invoice did get paid from your end.","start":316.23,"end":319.67,"sentiment":"neutral","sentiment_score":0.061952138112650976},{"text":"You saw that the payment was made last night?","start":319.67,"end":321.645,"sentiment":"neutral","sentiment_score":0.05262290520800485}],"sentiment":"neutral","sentiment_score":0.04949133745616391,"channel":1,"num_words":21,"start":315.27002,"end":321.645},{"sentences":[{"text":"Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team.","start":323.25,"end":333.43,"sentiment":"neutral","sentiment_score":0.05154797394314538}],"sentiment":"neutral","sentiment_score":0.05154797394314538,"channel":0,"num_words":23,"start":323.25,"end":333.43},{"sentences":[{"text":"Yeah.","start":333.96,"end":334.28,"sentiment":"neutral","sentiment_score":0.05244756489992142},{"text":"Because I did make a payment.","start":334.28,"end":335.32,"sentiment":"neutral","sentiment_score":0.050092353795965515},{"text":"I have","start":335.32,"end":335.56,"sentiment":"neutral","sentiment_score":0.016912403516471386}],"sentiment":"neutral","sentiment_score":0.042980721634295255,"channel":1,"num_words":9,"start":333.96,"end":335.56},{"sentences":[{"text":"Yeah.","start":335.535,"end":336.035,"sentiment":"neutral","sentiment_score":0.02466600202023983}],"sentiment":"neutral","sentiment_score":0.02466600202023983,"channel":0,"num_words":1,"start":335.535,"end":336.035},{"sentences":[{"text":"a screenshot if you guys want me to provide that","start":335.56,"end":337.98,"sentiment":"neutral","sentiment_score":0.018366411793977022}],"sentiment":"neutral","sentiment_score":0.018366411793977022,"channel":1,"num_words":10,"start":335.56,"end":337.98},{"sentences":[{"text":"Okay.","start":338.335,"end":338.815,"sentiment":"neutral","sentiment_score":0.036795128136873245}],"sentiment":"neutral","sentiment_score":0.036795128136873245,"channel":0,"num_words":1,"start":338.335,"end":338.815},{"sentences":[{"text":"proof of","start":338.44,"end":338.92,"sentiment":"neutral","sentiment_score":0.03378651663661003}],"sentiment":"neutral","sentiment_score":0.03378651663661003,"channel":1,"num_words":2,"start":338.44,"end":338.92},{"sentences":[{"text":"Sure.","start":338.815,"end":339.315,"sentiment":"neutral","sentiment_score":0.04981805384159088}],"sentiment":"neutral","sentiment_score":0.04981805384159088,"channel":0,"num_words":1,"start":338.815,"end":339.315},{"sentences":[{"text":"payment.","start":338.92,"end":339.42,"sentiment":"neutral","sentiment_score":0.05445542931556702}],"sentiment":"neutral","sentiment_score":0.05445542931556702,"channel":1,"num_words":1,"start":338.92,"end":339.42},{"sentences":[{"text":"Yeah.","start":340.175,"end":340.675,"sentiment":"neutral","sentiment_score":0.08929279446601868}],"sentiment":"neutral","sentiment_score":0.08929279446601868,"channel":0,"num_words":1,"start":340.175,"end":340.675},{"sentences":[{"text":"Yeah.","start":340.52,"end":341.02,"sentiment":"neutral","sentiment_score":0.10244983434677124}],"sentiment":"neutral","sentiment_score":0.10244983434677124,"channel":1,"num_words":1,"start":340.52,"end":341.02},{"sentences":[{"text":"I'll forward this to our accounts department.","start":340.815,"end":343.395,"sentiment":"neutral","sentiment_score":0.11659252430711474},{"text":"I'll inform","start":343.615,"end":344.335,"sentiment":"neutral","sentiment_score":0.1051272451877594}],"sentiment":"neutral","sentiment_score":0.11404468450281355,"channel":0,"num_words":9,"start":340.815,"end":344.335},{"sentences":[{"text":"Okay then.","start":343.96893,"end":344.78894,"sentiment":"neutral","sentiment_score":0.08419610187411308}],"sentiment":"neutral","sentiment_score":0.08419610187411308,"channel":1,"num_words":2,"start":343.96893,"end":344.78894},{"sentences":[{"text":"them.","start":344.335,"end":344.835,"sentiment":"neutral","sentiment_score":0.07943487912416458}],"sentiment":"neutral","sentiment_score":0.07943487912416458,"channel":0,"num_words":1,"start":344.335,"end":344.835},{"sentences":[{"text":"Okay then.","start":345.08893,"end":345.56894,"sentiment":"neutral","sentiment_score":0.16485536843538284}],"sentiment":"neutral","sentiment_score":0.16485536843538284,"channel":1,"num_words":2,"start":345.08893,"end":345.56894},{"sentences":[{"text":"Okay.","start":345.535,"end":346.035,"sentiment":"neutral","sentiment_score":0.29345542192459106}],"sentiment":"neutral","sentiment_score":0.29345542192459106,"channel":0,"num_words":1,"start":345.535,"end":346.035},{"sentences":[{"text":"Thank you so much.","start":345.56894,"end":346.44894,"sentiment":"positive","sentiment_score":0.5902368873357773},{"text":"Taking my call.","start":346.44894,"end":347.34894,"sentiment":"positive","sentiment_score":0.4535737931728363}],"sentiment":"positive","sentiment_score":0.531666989837374,"channel":1,"num_words":7,"start":345.56894,"end":347.34894},{"sentences":[{"text":"Oh, yeah.","start":347.29498,"end":348.13895,"sentiment":"positive","sentiment_score":0.339479461312294},{"text":"You're welcome.","start":348.13895,"end":348.85895,"sentiment":"positive","sentiment_score":0.4719526767730713},{"text":"Bye.","start":348.85895,"end":349.17896,"sentiment":"neutral","sentiment_score":0.24841345846652985},{"text":"Have a great day.","start":349.17896,"end":350.07895,"sentiment":"positive","sentiment_score":0.8047109693288803}],"sentiment":"positive","sentiment_score":0.5655690679947535,"channel":0,"num_words":9,"start":347.29498,"end":350.07895},{"sentences":[{"text":"Bye.","start":349.64893,"end":349.88895,"sentiment":"positive","sentiment_score":0.4981699585914612},{"text":"Bye.","start":349.88895,"end":350.12894,"sentiment":"neutral","sentiment_score":0.309763640165329},{"text":"You too.","start":350.12894,"end":350.60895,"sentiment":"positive","sentiment_score":0.3449450135231018},{"text":"Bye.","start":350.60895,"end":351.10895,"sentiment":"neutral","sentiment_score":-0.09217852354049684}],"sentiment":"neutral","sentiment_score":0.2811290204524994,"channel":1,"num_words":5,"start":349.64893,"end":351.10895}]},"summary":{"result":"success","short":"The customer called tech support to ask for a password and login number to connect to their router. The representative asked for the customer's name and checked their account, then informed them that the payment was reflected and that they could confirm the payment was made. The representative will forward the information to the accounts department and inform the customer."},"intents":{"segments":[{"text":"So how how do I make it private to actually lock it so no no one can use the Wi Fi? Mhmm.","start_word":289,"end_word":310,"intents":[{"intent":"Make wifi private","confidence_score":0.07622989}]},{"text":"You mean change the password? Yeah.","start_word":311,"end_word":316,"intents":[{"intent":"Change password","confidence_score":0.7459591}]},{"text":"As of the moment, let me just check. Yeah.","start_word":398,"end_word":406,"intents":[{"intent":"Check wifi status","confidence_score":0.014803221}]},{"text":"So the invoice did get paid from your end. You saw that the payment was made last night? Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team. Yeah.","start_word":465,"end_word":506,"intents":[{"intent":"Confirm payment","confidence_score":0.64389867}]},{"text":"I'll forward this to our accounts department. I'll inform Okay then. them. Okay then.","start_word":533,"end_word":546,"intents":[{"intent":"Forward to accounts department","confidence_score":0.6955166}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18783223628997803},{"text":"Good morning. This is Maureen from your tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3890009820461273},{"text":"Hi.","start_word":10,"end_word":10,"sentiment":"neutral","sentiment_score":0.30332037806510925},{"text":"Good morning.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.4015035033226013},{"text":"I paid Yes. my connection fee last night for Mhmm. the $303,100 dollars 30. Mhmm. Should I be getting a password and a login number for to create the once I connect the router? Okay. I see. Can I have your full name, please, for me to check the account? Yes. Richard Katulong. Okay. And is it okay if I put you on hold? Let me just check it. Yes.","start_word":13,"end_word":82,"sentiment":"neutral","sentiment_score":0.10212282836437224},{"text":"Thank you.","start_word":83,"end_word":84,"sentiment":"positive","sentiment_score":0.3614521026611328},{"text":"Okay. Hello, Richard? Hello? Hello, Richard? Are you there? Yes. Speaking. Yes. Yeah.","start_word":85,"end_word":97,"sentiment":"neutral","sentiment_score":0.06104424223303795},{"text":"Thank you for waiting. That's okay.","start_word":98,"end_word":103,"sentiment":"positive","sentiment_score":0.41473743319511414},{"text":"Did you yeah. Did you already connect the router, the one that we provided you? Yeah. I received it yesterday, but Mhmm. I don't think it would let me connect because it said connected, but no Internet provided because I assumed that I had to connect, pay the connection fee, which I've done. Mhmm. Okay. But right now, is the router connected Yes. It is. still? Yep. Yep. You did not press anything with the router? I pressed the green, you know, the little button at the back. Is it the reset button? No. It says a WPI button or something. W something. WPS? Yeah. That's it. WPS. Okay. I see. Because you've been active for about two minutes yesterday. I think the reason why is you pressed the WPS, that's why you went offline again. Oh, okay. So it went Yes. Yeah. active. Mhmm. Okay. So when I get home this afternoon, it should work? Yeah. It should be working. I'm going to reboot it on your end. And Yeah. if you still cannot connect with the Internet, just give us a callback. Okay. So how how do I make it private to actually lock it so no no one can use the Wi Fi? Mhmm. You mean change the password? Yeah. That's right. Yeah. You can log in to the router's interface. Okay. There's So I've an got IP it. address at the back. Yeah. Just type it into a to your browser and use the username and password at the back of the router as well, then you'll see there the settings where you're able to change the Wi Fi name, password. Okay then. Alright. I'll do that when I get home. So at the moment, it's not Okay. active. Right? As of the moment, let me just check. Yeah. Yeah. It's inactive. At the moment. Okay. That's good. Alright. Yeah. I'll do that when I get home. Yeah. Okay. Please do not press the WPS again. If you still cannot connect with the Internet, just give us a callback. Okay. So just don't press that WPS. Yeah. Don't press Don't anything with the router. okay then. Okay. So the invoice did get paid from your end. You saw that the payment was made last night? Upon checking your account, yes, the payment has been reflected, but I can confirm it still I double checked with the accounts team. Yeah. Because I did make a payment. I have Yeah. a screenshot if you guys want me to provide that Okay. proof of Sure. payment. Yeah. Yeah. I'll forward this to our accounts department. I'll inform Okay then. them. Okay then. Okay.","start_word":104,"end_word":547,"sentiment":"neutral","sentiment_score":-0.01966253002300053},{"text":"Thank you so much. Taking my call. Oh, yeah. You're welcome.","start_word":548,"end_word":558,"sentiment":"positive","sentiment_score":0.4650426208972931},{"text":"Bye.","start_word":559,"end_word":559,"sentiment":"neutral","sentiment_score":0.3304213881492615},{"text":"Have a great day. Bye.","start_word":560,"end_word":564,"sentiment":"positive","sentiment_score":0.6988509297370911},{"text":"Bye.","start_word":565,"end_word":565,"sentiment":"neutral","sentiment_score":0.309763640165329},{"text":"You too.","start_word":566,"end_word":567,"sentiment":"positive","sentiment_score":0.34011411666870117},{"text":"Bye.","start_word":568,"end_word":568,"sentiment":"neutral","sentiment_score":0.18860666453838348}],"average":{"sentiment":"neutral","sentiment_score":0.035839585157541126}}}}