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analysis?","start":64.86,"end":65.68,"sentiment":"neutral","sentiment_score":-0.0306995902210474}],"sentiment":"neutral","sentiment_score":-0.0306995902210474,"channel":0,"num_words":2,"start":64.86,"end":65.68},{"sentences":[{"text":"No.","start":65.24694,"end":65.646935,"sentiment":"neutral","sentiment_score":-0.1620522141456604},{"text":"No.","start":65.646935,"end":65.966934,"sentiment":"neutral","sentiment_score":-0.17951104044914246},{"text":"Thank","start":65.966934,"end":66.28694,"sentiment":"neutral","sentiment_score":-0.14935429394245148}],"sentiment":"neutral","sentiment_score":-0.16363918284575144,"channel":1,"num_words":3,"start":65.24694,"end":66.28694},{"sentences":[{"text":"No?","start":65.98,"end":66.48,"sentiment":"neutral","sentiment_score":-0.19218552112579343}],"sentiment":"neutral","sentiment_score":-0.19218552112579343,"channel":0,"num_words":1,"start":65.98,"end":66.48},{"sentences":[{"text":"you.","start":66.28694,"end":66.76694,"sentiment":"neutral","sentiment_score":-0.18218925595283508},{"text":"No.","start":66.76694,"end":67.006935,"sentiment":"neutral","sentiment_score":-0.271134614944458}],"sentiment":"neutral","sentiment_score":-0.22666193544864655,"channel":1,"num_words":2,"start":66.28694,"end":67.006935},{"sentences":[{"text":"Okay.","start":66.86,"end":67.36,"sentiment":"neutral","sentiment_score":-0.2847095727920532}],"sentiment":"neutral","sentiment_score":-0.2847095727920532,"channel":0,"num_words":1,"start":66.86,"end":67.36},{"sentences":[{"text":"I'm not interested.","start":67.006935,"end":67.88694,"sentiment":"negative","sentiment_score":-0.41760321458180744},{"text":"Thank you.","start":67.88694,"end":68.366936,"sentiment":"neutral","sentiment_score":-0.25847160816192627},{"text":"Bye bye.","start":68.366936,"end":69.02694,"sentiment":"neutral","sentiment_score":-0.05611186288297177}],"sentiment":"neutral","sentiment_score":-0.26885379797645975,"channel":1,"num_words":7,"start":67.006935,"end":69.02694},{"sentences":[{"text":"No problem.","start":68.78,"end":69.340004,"sentiment":"neutral","sentiment_score":0.053187428042292595},{"text":"Thank you so much, ma'am.","start":69.340004,"end":70.3,"sentiment":"neutral","sentiment_score":0.22009215354919434},{"text":"You","start":70.3,"end":70.631935,"sentiment":"neutral","sentiment_score":0.01474950648844242}],"sentiment":"neutral","sentiment_score":0.1526981412898749,"channel":0,"num_words":8,"start":68.78,"end":70.631935}]},"summary":{"result":"success","short":"Abby from Tech Nolan in Springfield, Brisbane calls Elaine to confirm if she is still interested in an IT review. Elaine confirms her identity and denies an IT review. Abby apologizes and ends the call."},"intents":{"segments":[{"text":"Is this Elaine.O'Donnell@Laserco.com.au? Where did you say you were from?","start_word":40,"end_word":49,"intents":[{"intent":"Confirm identity","confidence_score":0.8669208},{"intent":"Confirm identity","confidence_score":0.52577704}]},{"text":"Actually, Daniel asked me to reach out to you to confirm if it's still you're still interested about this because we've spoken with you in the past, and I have a note here that shows that you're coming up for an IT review towards the middle of this year, which is June this month. Is that correct? I don't know where IT. you're from. So yeah.","start_word":56,"end_word":121,"intents":[{"intent":"Ask for clarification","confidence_score":0.00009620502}]}]},"sentiments":{"segments":[{"text":"Hello. This is Elaine speaking. Hi, ma'am. Good afternoon. This is Abby calling from Tech Nolan in Springfield, Brisbane. How are you?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.16475749015808103},{"text":"Good. Thanks. Thank you, ma'am.","start_word":22,"end_word":26,"sentiment":"positive","sentiment_score":0.4656488001346588},{"text":"By the way, I wanted to make sure I'm calling the right person. Is this Elaine.O'Donnell@Laserco.com.au? Where did you say you were from? At Technowand, ma'am, in Springfield, Brisbane. Actually, Daniel asked me to reach out to you to confirm if it's still you're still interested about this because we've spoken with you in the past, and I have a note here that shows that you're coming up for an IT review towards the middle of this year, which is June this month. Is that correct? I don't know where IT. you're from. So yeah. TechnoWand. I've never heard of you, though. You're not up for an IT review? No. No. No. So far so good with your IT support, Yeah. quick Yeah. gap analysis? No. No. Thank No? you. No. Okay.","start_word":27,"end_word":158,"sentiment":"neutral","sentiment_score":-0.014348293654620647},{"text":"I'm not interested.","start_word":159,"end_word":161,"sentiment":"negative","sentiment_score":-0.414345920085907},{"text":"Thank you. Bye bye. No problem. Thank you so much, ma'am. You","start_word":162,"end_word":173,"sentiment":"neutral","sentiment_score":0.06131264194846153}],"average":{"sentiment":"neutral","sentiment_score":0.02400014741080148}}}}