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Hi. Hello. Can you hear me? Oh, sorry.\n\nI've Marina, I think you may well have been who I was emailing today regarding we my name is Boggle. We activated my Airtel connection, and I'm able to connect to the Wi Fi with the details you've given me, but it doesn't get any Internet? Yeah. So, basically, that, like, Airtel Australia 160 shows up on my Wi Fi list. I connect to it.\n\nIt's yeah. Like, it accepts the password, but then every every web site I go to doesn't load. And, like, the phone, it says, yeah, the the network you're connected to doesn't have Internet access. Yeah. Sure.\n\nGive me a I can check that. No worries. Yeah. Easy. Okay.\n\nSo I'll just send that back to your email. Okay. Thanks so much. Easy. Sweet.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.17760765552520752},{"text":"Hi.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.11445344984531404},{"text":"Hello.","start":10.48,"end":10.8,"sentiment":"neutral","sentiment_score":0.013306409120559692},{"text":"Can you hear me?","start":10.8,"end":11.78,"sentiment":"neutral","sentiment_score":0.010091505013406277},{"text":"Oh, sorry.","start":13.335,"end":13.995,"sentiment":"neutral","sentiment_score":-0.04011437762528658}],"sentiment":"neutral","sentiment_score":0.029500531032681465,"num_words":9,"start":6.7999997,"end":13.995},{"sentences":[{"text":"I've Marina, I think you may well have been who I was emailing today regarding we my name is Boggle.","start":14.775,"end":22.314999,"sentiment":"neutral","sentiment_score":-0.03374910205602646},{"text":"We activated my Airtel connection, and I'm able to connect to the Wi Fi with the details you've given me, but it doesn't get any Internet?","start":22.695,"end":33.16,"sentiment":"neutral","sentiment_score":-0.04759066054024375},{"text":"Yeah.","start":41.754997,"end":42.155,"sentiment":"neutral","sentiment_score":-0.07079766690731049},{"text":"So, basically, that, like, Airtel Australia 160 shows up on my Wi Fi list.","start":42.155,"end":47.614998,"sentiment":"neutral","sentiment_score":-0.05110156030527183},{"text":"I connect to it.","start":47.754997,"end":49.055,"sentiment":"neutral","sentiment_score":-0.02960631577298045}],"sentiment":"neutral","sentiment_score":-0.04333821522215238,"num_words":65,"start":14.775,"end":49.055},{"sentences":[{"text":"It's yeah.","start":49.995,"end":52.074997,"sentiment":"neutral","sentiment_score":-0.14768489450216293},{"text":"Like, it accepts the password, but then every every web site I go to doesn't load.","start":52.074997,"end":56.62,"sentiment":"neutral","sentiment_score":-0.25802086293697357},{"text":"And, like, the phone, it says, yeah, the the network you're connected to doesn't have Internet access.","start":56.76,"end":61.1,"sentiment":"neutral","sentiment_score":-0.24818462133407593},{"text":"Yeah.","start":71.435,"end":71.915,"sentiment":"neutral","sentiment_score":0.007502398453652859},{"text":"Sure.","start":71.915,"end":72.314995,"sentiment":"neutral","sentiment_score":0.038113828748464584}],"sentiment":"neutral","sentiment_score":-0.23235745760738044,"num_words":37,"start":49.995,"end":72.314995},{"sentences":[{"text":"Give me a I can check that.","start":72.314995,"end":74.255,"sentiment":"neutral","sentiment_score":0.02841158344277314},{"text":"No worries.","start":78.155,"end":78.895,"sentiment":"neutral","sentiment_score":-0.05937135219573974},{"text":"Yeah.","start":86.1,"end":86.34,"sentiment":"neutral","sentiment_score":0.09681221842765808},{"text":"Easy.","start":86.34,"end":86.659996,"sentiment":"neutral","sentiment_score":0.12951213121414185},{"text":"Okay.","start":86.659996,"end":86.979996,"sentiment":"neutral","sentiment_score":0.08272083103656769}],"sentiment":"neutral","sentiment_score":0.03243196336552501,"num_words":12,"start":72.314995,"end":86.979996},{"sentences":[{"text":"So I'll just send that back to your email.","start":86.979996,"end":89.08,"sentiment":"neutral","sentiment_score":0.08169449617465337},{"text":"Okay.","start":90.13294,"end":90.63294,"sentiment":"neutral","sentiment_score":0.12961329519748688},{"text":"Thanks so much.","start":91.09294,"end":91.99294,"sentiment":"positive","sentiment_score":0.42349888881047565},{"text":"Easy.","start":95.41294,"end":95.73294,"sentiment":"neutral","sentiment_score":0.30081427097320557},{"text":"Sweet.","start":95.73294,"end":96.05294,"sentiment":"positive","sentiment_score":0.4027906656265259}],"sentiment":"neutral","sentiment_score":0.1892643575867017,"num_words":15,"start":86.979996,"end":96.05294},{"sentences":[{"text":"Thank you.","start":96.05294,"end":96.712944,"sentiment":"positive","sentiment_score":0.4464632421731949},{"text":"Bye bye.","start":99.892944,"end":100.55294,"sentiment":"neutral","sentiment_score":0.1625269055366516}],"sentiment":"neutral","sentiment_score":0.30449507385492325,"num_words":4,"start":96.05294,"end":100.55294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from OrthoTechSupport. How can\n\nChannel 1: Yeah.\n\nChannel 0: I assist\n\nChannel 1: Hi.\n\nChannel 0: you?\n\nChannel 1: Hello.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Oh, sorry. I've Marina, I think you may well have been who I was emailing today regarding we my name is Boggle. We activated my Airtel connection, and I'm able to connect to the Wi Fi with the details you've given me, but it doesn't get any Internet?\n\nChannel 0: Mhmm. Okay. But you can connect with the service, but there's no Internet connection upon\n\nChannel 1: Yeah. So, basically, that, like, Airtel Australia 160 shows up on my Wi Fi list. I connect to it.\n\nChannel 0: Mhmm.\n\nChannel 1: It's\n\nChannel 0: But no Internet.\n\nChannel 1: yeah. Like, it accepts the password, but then every every web site I go to doesn't load. And, like, the phone, it says, yeah, the the network you're connected to doesn't have Internet access.\n\nChannel 0: Okay. Is it okay if I request a screenshot of that that you're connected to the Internet but no connection?\n\nChannel 1: Yeah. Sure. Give me a\n\nChannel 0: Yep.\n\nChannel 1: I can check that.\n\nChannel 0: I'll report it to the network team or as I\n\nChannel 1: No\n\nChannel 0: escalate\n\nChannel 1: worries.\n\nChannel 0: I'll escalate this to the network team for them to investigate. Once I receive the picture, then I'll get back to you. Is that okay?\n\nChannel 1: Yeah. Easy. Okay. So I'll just send\n\nChannel 0: Okay.\n\nChannel 1: that back to your email.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Then\n\nChannel 1: Thanks\n\nChannel 0: once\n\nChannel 1: so much.\n\nChannel 0: received, I'll report it to the network team.\n\nChannel 1: Easy. Sweet. Thank you.\n\nChannel 0: Yeah. Okay. Thank you. Bye for now.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.1297328770160675},{"text":"Good afternoon.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.33593425154685974},{"text":"This is Maureen from OrthoTechSupport.","start":3.04,"end":4.66,"sentiment":"neutral","sentiment_score":0.2899507343769073},{"text":"How can","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.21634844690561295}],"sentiment":"neutral","sentiment_score":0.26840519458055495,"channel":0,"num_words":10,"start":1.68,"end":6.8799996},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.17760765552520752}],"sentiment":"neutral","sentiment_score":0.17760765552520752,"channel":1,"num_words":1,"start":6.7999997,"end":7.04},{"sentences":[{"text":"I 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The representative, Boggle, asked for a screenshot of the connection and promised to report it to the network team. Boggle said they would escalate the issue to the network team and get back to Marina once they receive the picture."},"intents":{"segments":[{"text":"Is it okay if I request a screenshot of that that you're connected to the Internet but no connection? Yeah.","start_word":148,"end_word":167,"intents":[{"intent":"Request screenshot","confidence_score":0.16656741}]},{"text":"I'll report it to the network team or as I No escalate worries.","start_word":177,"end_word":189,"intents":[{"intent":"Report to network team","confidence_score":0.25466442}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from OrthoTechSupport. How can Yeah. I assist Hi. you? Mhmm. Hello. Can you hear me? Yes. I can hear you. Oh, sorry. I've Marina, I think you may well have been who I was emailing today regarding we my name is Boggle. We activated my Airtel connection, and I'm able to connect to the Wi Fi with the details you've given me, but it doesn't get any Internet? Mhmm. Okay. But you can connect with the service, but there's no Internet connection upon Yeah. So, basically, that, like, Airtel Australia 160 shows up on my Wi Fi list. I connect to it. Mhmm. It's But no Internet. yeah. Like, it accepts the password, but then every every web site I go to doesn't load. And, like, the phone, it says, yeah, the the network you're connected to doesn't have Internet access. Okay. Is it okay if I request a screenshot of that that you're connected to the Internet but no connection? Yeah. Sure. Give me a Yep. I can check that. I'll report it to the network team or as I No escalate worries. I'll escalate this to the network team for them to investigate. Once I receive the picture, then I'll get back to you. Is that okay? Yeah. Easy. Okay. So I'll just send Okay. that back to your email. Yeah. 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