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How may I help you today? Oh, okay. That's a good question. Yeah.\n\nThis is Airtel account. We only provide services to Australian phone number. We are a Internet service provider here in Australia and a mobile plan services, and we only support Australian phone number. So for your Indian phone number, Erutel India, you still need to contact them to get support. We are separate company.\n\nYeah. I'm so sorry. Since we're not affiliated, we don't have. But let me try to check for you, okay, since I have you on the line just to help you out. Okay.\n\nI'm so sorry. I I wasn't able to find any contact details about them. I do apologize. It just so happened we are the same name, but we are a different company. We're not affiliated.\n\nYeah. Okay. Thank you. 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So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also? India? Do you have the do you have the Airtel India customer care number? Because I took some Internet, but I think it's going to some store which is in Northern part of India, but that is not the customer care number. Do we have the Okay. Oh, okay. Okay. Yeah. No problem. Okay. Yeah. No problem. Thank you. Thank you. 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Lee. So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also? India? Do you have the do you have the Airtel India customer care number? Because I took some Internet, but I think it's going to some store which is in Northern part of India, but that is not the customer care number.\n\nDo we have the Okay. Oh, okay. Okay. Yeah. No problem.\n\nOkay. Yeah. No problem. Thank you. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Lee.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.038934435695409775},{"text":"So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also?","start":6.08,"end":21.045,"sentiment":"neutral","sentiment_score":0.012625395349459723},{"text":"India?","start":21.505001,"end":22.005001,"sentiment":"neutral","sentiment_score":0.004890883807092905},{"text":"Do you have the do you have the Airtel India customer care number?","start":47.165,"end":51.245003,"sentiment":"neutral","sentiment_score":-0.014556885482026981},{"text":"Because I took some Internet, but I think it's going to some store which is in Northern part of India, but that is not the customer care number.","start":51.245003,"end":62.8,"sentiment":"neutral","sentiment_score":-0.05732325291527169}],"sentiment":"neutral","sentiment_score":-0.017204186664649138,"num_words":76,"start":4.4,"end":62.8},{"sentences":[{"text":"Do we have the Okay.","start":62.94,"end":73.155,"sentiment":"neutral","sentiment_score":-0.008359975088387728},{"text":"Oh, okay.","start":112.72294,"end":113.62294,"sentiment":"neutral","sentiment_score":-0.017276670783758163},{"text":"Okay.","start":113.68294,"end":114.16294,"sentiment":"neutral","sentiment_score":-0.004740648902952671},{"text":"Yeah.","start":114.16294,"end":114.48294,"sentiment":"neutral","sentiment_score":0.006688564084470272},{"text":"No problem.","start":114.48294,"end":115.28294,"sentiment":"neutral","sentiment_score":0.03033936582505703}],"sentiment":"neutral","sentiment_score":-0.001247870016165755,"num_words":11,"start":62.94,"end":115.28294},{"sentences":[{"text":"Okay.","start":115.28294,"end":115.68294,"sentiment":"neutral","sentiment_score":0.0534970685839653},{"text":"Yeah.","start":115.68294,"end":115.92294,"sentiment":"neutral","sentiment_score":0.07771727442741394},{"text":"No problem.","start":115.92294,"end":116.58294,"sentiment":"neutral","sentiment_score":0.16695337742567062},{"text":"Thank you.","start":116.642944,"end":117.30294,"sentiment":"positive","sentiment_score":0.5077059864997864},{"text":"Thank you.","start":118.88294,"end":119.28294,"sentiment":"positive","sentiment_score":0.49240559339523315}],"sentiment":"neutral","sentiment_score":0.30816803220659494,"num_words":8,"start":115.28294,"end":119.28294},{"sentences":[{"text":"Bye.","start":119.28294,"end":119.78294,"sentiment":"neutral","sentiment_score":0.16915637254714966}],"sentiment":"neutral","sentiment_score":0.16915637254714966,"num_words":1,"start":119.28294,"end":119.78294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This Airtel account. How may I help you today?\n\nChannel 1: Hi, Lee. So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also? India?\n\nChannel 0: Oh, okay. That's a good question. Yeah. This is Airtel account. We only provide services to Australian phone number.\n\nWe are a Internet service provider here in Australia and a mobile plan services, and we only support Australian phone number. So for your Indian phone number, Erutel India, you still need to contact them to get support. We are separate\n\nChannel 1: Do you have\n\nChannel 0: company.\n\nChannel 1: the do you have the Airtel India customer care number? Because I took some Internet, but I think it's going to some store which is in Northern part of India, but that is not the customer care number. Do we have the\n\nChannel 0: Yeah. I'm so sorry. Since we're not affiliated, we don't have. But let me try to check for you, okay, since I have\n\nChannel 1: Okay.\n\nChannel 0: you on the line just to help you out. Okay. I'm so sorry. I I wasn't able to find any contact details about them. I do apologize.\n\nIt just so happened we are the same name, but we are a different company. We're not affiliated.\n\nChannel 1: Oh, okay. Okay. Yeah. No\n\nChannel 0: Yeah.\n\nChannel 1: problem. Okay. Yeah. No problem.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you. Have a good one.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"This Airtel account.","start":0.16,"end":1.36,"sentiment":"neutral","sentiment_score":0.11897510786851247},{"text":"How may I help you today?","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":0.19378564755121866}],"sentiment":"neutral","sentiment_score":0.1688488009903166,"channel":0,"num_words":9,"start":0.16,"end":2.74},{"sentences":[{"text":"Hi, Lee.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.038934435695409775},{"text":"So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India 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The agent offers to check for the customer's contact details and apologizes for being unable to find them."},"intents":{"segments":[{"text":"So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also? India? Oh, okay.","start_word":11,"end_word":45,"intents":[{"intent":"Check support availability","confidence_score":0.012586284}]}]},"sentiments":{"segments":[{"text":"This Airtel account. How may I help you today? Hi, Lee. So is this the support only for the Aetel accounts which are in Australia, or is able to provide a service for the support for the account is in from India also? India? Oh, okay. That's a good question. Yeah. This is Airtel account. We only provide services to Australian phone number. We are a Internet service provider here in Australia and a mobile plan services, and we only support Australian phone number. So for your Indian phone number, Erutel India, you still need to contact them to get support. We are separate Do you have company. the do you have the Airtel India customer care number? Because I took some Internet, but I think it's going to some store which is in Northern part of India, but that is not the customer care number. Do we have the Yeah. I'm so sorry. Since we're not affiliated, we don't have. But let me try to check for you, okay, since I have Okay. you on the line just to help you out. Okay. I'm so sorry. I I wasn't able to find any contact details about them. I do apologize. It just so happened we are the same name, but we are a different company. We're not affiliated. Oh, okay. Okay. Yeah. No Yeah. problem. Okay. Yeah. No problem. Okay.","start_word":0,"end_word":230,"sentiment":"neutral","sentiment_score":-0.013398569077253342},{"text":"Thank Thank you. you. Have a good one. Thank you.","start_word":231,"end_word":240,"sentiment":"positive","sentiment_score":0.5123810768127441},{"text":"Bye.","start_word":241,"end_word":241,"sentiment":"neutral","sentiment_score":0.2259599417448044}],"average":{"sentiment":"neutral","sentiment_score":0.012915710425887269}}}}