{"metadata":{"transaction_key":"deprecated","request_id":"019f81f0-f336-7bd3-9ae0-ed29b1fa8a7c","sha256":"4f288f8f7488dd9292a6002113b2d05a58a576b33eb9092c81f9e1d9e375a1b3","created":"2026-07-20T23:51:20.907Z","duration":163.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":198,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":213},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":213,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Erdo tech support. Am I speaking with John? Yeah. Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet. Yeah. May I know since when did you experience this? Okay. Let me just have a look. Sir, you're getting upload speed of sorry. Download of 100 Mbps. Okay. Okay. I see. Is it okay if I put you on hold? Let me just check the network file. Hello, Joan? Hello, John?","confidence":0.9926758,"words":[{"word":"hello","start":2.3999999,"end":2.8,"confidence":0.87768555,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07829692959785461},{"word":"good","start":2.8,"end":3.04,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4265363812446594},{"word":"morning","start":3.04,"end":3.52,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3058355450630188},{"word":"this","start":3.76,"end":4.0,"confidence":0.98828125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.19492335617542267},{"word":"is","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1880282312631607},{"word":"maureen","start":4.16,"end":4.64,"confidence":0.84472656,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.23068198561668396},{"word":"from","start":4.64,"end":5.04,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16028375923633575},{"word":"erdo","start":5.04,"end":5.44,"confidence":0.61035156,"punctuated_word":"Erdo","sentiment":"neutral","sentiment_score":0.16325578093528748},{"word":"tech","start":5.44,"end":5.7599998,"confidence":0.87597656,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.23085065186023712},{"word":"support","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.1972403973340988},{"word":"am","start":7.04,"end":7.2799997,"confidence":0.99609375,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.09804939478635788},{"word":"i","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11664604395627975},{"word":"speaking","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.06806482374668121},{"word":"with","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0955217033624649},{"word":"john","start":8.08,"end":8.58,"confidence":0.97631836,"punctuated_word":"John?","sentiment":"neutral","sentiment_score":0.08346569538116455},{"word":"yeah","start":10.559999,"end":10.96,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.047742024064064026},{"word":"just","start":11.92,"end":12.24,"confidence":0.9863281,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.049279093742370605},{"word":"wanted","start":12.24,"end":12.559999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.060932546854019165},{"word":"to","start":12.559999,"end":12.639999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03741898760199547},{"word":"check-in","start":12.639999,"end":13.04,"confidence":0.99934894,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.04069043323397637},{"word":"regarding","start":13.04,"end":13.54,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.0618915818631649},{"word":"the","start":13.599999,"end":13.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09453553706407548},{"word":"issue","start":13.84,"end":14.16,"confidence":0.9970703,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.10465129464864732},{"word":"you're","start":14.16,"end":14.535,"confidence":0.9782715,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.14292685687541962},{"word":"experiencing","start":14.775,"end":15.255,"confidence":0.9970703,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.18729454278945923},{"word":"about","start":15.255,"end":15.495,"confidence":0.9902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.246820867061615},{"word":"the","start":15.495,"end":15.735,"confidence":0.79003906,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4117353856563568},{"word":"slow","start":15.735,"end":16.235,"confidence":0.9790039,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.3137064576148987},{"word":"slow","start":16.855,"end":17.175,"confidence":0.96875,"punctuated_word":"slow","sentiment":"negative","sentiment_score":-0.33368992805480957},{"word":"speed","start":17.175,"end":17.675,"confidence":0.9980469,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.3011707663536072},{"word":"internet","start":18.055,"end":18.555,"confidence":0.89331055,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2249743640422821},{"word":"yeah","start":20.055,"end":20.555,"confidence":0.82055664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004109458066523075},{"word":"may","start":21.015,"end":21.175,"confidence":0.98095703,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.008091822266578674},{"word":"i","start":21.175,"end":21.255,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010904358699917792},{"word":"know","start":21.255,"end":21.494999,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.00965925306081772},{"word":"since","start":21.494999,"end":21.814999,"confidence":0.94189453,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.019597386941313744},{"word":"when","start":21.814999,"end":22.055,"confidence":0.98291016,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.01874570734798908},{"word":"did","start":22.055,"end":22.215,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04269712418317795},{"word":"you","start":22.215,"end":22.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03199392557144165},{"word":"experience","start":22.455,"end":22.955,"confidence":0.9370117,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":-0.05075971037149429},{"word":"this","start":23.015,"end":23.515,"confidence":0.99853516,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.0399969108402729},{"word":"okay","start":48.545,"end":49.045,"confidence":0.79467773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.028833793476223946},{"word":"let","start":49.184998,"end":49.505,"confidence":0.9921875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.017824877053499222},{"word":"me","start":49.505,"end":49.665,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.019950099289417267},{"word":"just","start":49.665,"end":49.985,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02122100070118904},{"word":"have","start":49.985,"end":50.225,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.007979482412338257},{"word":"a","start":50.225,"end":50.305,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0150917898863554},{"word":"look","start":50.305,"end":50.805,"confidence":0.9975586,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.016324026510119438},{"word":"sir","start":56.309998,"end":56.63,"confidence":0.7437744,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.009853912517428398},{"word":"you're","start":56.63,"end":56.95,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.04182243347167969},{"word":"getting","start":56.95,"end":57.45,"confidence":0.9863281,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.057532135397195816},{"word":"upload","start":58.79,"end":59.29,"confidence":0.5449219,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":-0.008606277406215668},{"word":"speed","start":59.43,"end":59.829998,"confidence":0.99609375,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.026867572218179703},{"word":"of","start":59.829998,"end":60.309998,"confidence":0.9741211,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04455132782459259},{"word":"sorry","start":60.47,"end":60.79,"confidence":0.779541,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06806597113609314},{"word":"download","start":60.79,"end":61.29,"confidence":0.9921875,"punctuated_word":"Download","sentiment":"neutral","sentiment_score":-0.005448304116725922},{"word":"of","start":61.43,"end":61.67,"confidence":0.8432617,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003727409988641739},{"word":"100","start":61.67,"end":62.41,"confidence":0.99902344,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.020882241427898407},{"word":"mbps","start":63.03,"end":63.53,"confidence":0.62890625,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":-0.0040652332827448845},{"word":"okay","start":73.924995,"end":74.424995,"confidence":0.8208008,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02173753082752228},{"word":"okay","start":82.23,"end":82.63,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05642698332667351},{"word":"i","start":82.63,"end":82.79,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04203490540385246},{"word":"see","start":82.79,"end":83.29,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.053589753806591034},{"word":"is","start":83.590004,"end":83.83,"confidence":0.77246094,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.053665634244680405},{"word":"it","start":83.83,"end":83.99,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0705031007528305},{"word":"okay","start":83.99,"end":84.23,"confidence":0.9941406,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.049789510667324066},{"word":"if","start":84.23,"end":84.47,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.038468360900878906},{"word":"i","start":84.47,"end":84.55,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014191128313541412},{"word":"put","start":84.55,"end":84.71,"confidence":0.984375,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.007905133068561554},{"word":"you","start":84.71,"end":84.87,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016926005482673645},{"word":"on","start":84.87,"end":85.03,"confidence":0.96972656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.020558685064315796},{"word":"hold","start":85.03,"end":85.19,"confidence":0.9897461,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.00029567815363407135},{"word":"let","start":85.19,"end":85.35,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.009219955652952194},{"word":"me","start":85.35,"end":85.51,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0047049373388290405},{"word":"just","start":85.51,"end":85.83,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00028786808252334595},{"word":"check","start":85.83,"end":86.15,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.024983786046504974},{"word":"the","start":86.15,"end":86.63,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009192444384098051},{"word":"network","start":86.63,"end":87.11,"confidence":0.9951172,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.03674471750855446},{"word":"file","start":87.11,"end":87.61,"confidence":0.71813965,"punctuated_word":"file.","sentiment":"neutral","sentiment_score":0.015330255031585692},{"word":"hello","start":147.89,"end":148.37001,"confidence":0.9729004,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03992021083831787},{"word":"joan","start":148.37001,"end":148.87001,"confidence":0.6052246,"punctuated_word":"Joan?","sentiment":"neutral","sentiment_score":0.032332584261894226},{"word":"hello","start":157.19499,"end":157.69499,"confidence":0.9926758,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.023391107097268105},{"word":"john","start":157.83499,"end":158.33499,"confidence":0.99658203,"punctuated_word":"John?","sentiment":"neutral","sentiment_score":0.014648569747805595}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Erdo tech support. Am I speaking with John? Yeah.\n\nJust wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet. Yeah. May I know since when did you experience this? Okay. Let me just have a look.\n\nSir, you're getting upload speed of sorry. Download of 100 Mbps. Okay. Okay. I see.\n\nIs it okay if I put you on hold? Let me just check the network file. Hello, Joan? Hello, John?","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.07829692959785461},{"text":"Good morning.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.3661859631538391},{"text":"This is Maureen from Erdo tech support.","start":3.76,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.19503773748874664},{"text":"Am I speaking with John?","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.09234953224658966},{"text":"Yeah.","start":10.559999,"end":10.96,"sentiment":"neutral","sentiment_score":0.047742024064064026}],"sentiment":"neutral","sentiment_score":0.16783891897648573,"num_words":16,"start":2.3999999,"end":10.96},{"sentences":[{"text":"Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet.","start":11.92,"end":18.555,"sentiment":"neutral","sentiment_score":-0.1741145762304465},{"text":"Yeah.","start":20.055,"end":20.555,"sentiment":"neutral","sentiment_score":0.004109458066523075},{"text":"May I know since when did you experience this?","start":21.015,"end":23.515,"sentiment":"neutral","sentiment_score":-0.02582735547588931},{"text":"Okay.","start":48.545,"end":49.045,"sentiment":"neutral","sentiment_score":-0.028833793476223946},{"text":"Let me just have a look.","start":49.184998,"end":50.805,"sentiment":"neutral","sentiment_score":-0.005926607176661491}],"sentiment":"neutral","sentiment_score":-0.09076402566279285,"num_words":32,"start":11.92,"end":50.805},{"sentences":[{"text":"Sir, you're getting upload speed of sorry.","start":56.309998,"end":60.79,"sentiment":"neutral","sentiment_score":-0.036757089995912144},{"text":"Download of 100 Mbps.","start":60.79,"end":63.53,"sentiment":"neutral","sentiment_score":0.003774028504267335},{"text":"Okay.","start":73.924995,"end":74.424995,"sentiment":"neutral","sentiment_score":0.02173753082752228},{"text":"Okay.","start":82.23,"end":82.63,"sentiment":"neutral","sentiment_score":0.05642698332667351},{"text":"I see.","start":82.63,"end":83.29,"sentiment":"neutral","sentiment_score":0.04781232960522175}],"sentiment":"neutral","sentiment_score":-0.004560956172645092,"num_words":15,"start":56.309998,"end":83.29},{"sentences":[{"text":"Is it okay if I put you on hold?","start":83.590004,"end":85.19,"sentiment":"neutral","sentiment_score":0.0169499973869986},{"text":"Let me just check the network file.","start":85.19,"end":87.61,"sentiment":"neutral","sentiment_score":0.014351994863578252},{"text":"Hello, Joan?","start":147.89,"end":148.87001,"sentiment":"neutral","sentiment_score":0.03612639755010605},{"text":"Hello, John?","start":157.19499,"end":158.33499,"sentiment":"neutral","sentiment_score":0.01901983842253685}],"sentiment":"neutral","sentiment_score":0.018165320623666048,"num_words":20,"start":83.590004,"end":158.33499}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Uh-huh. Yes. Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500. And currently, I have been doing the in the morning after nine, and the speed is only 100. Yes. Yes. I also used the cable that was included with the modem. That's the Casper V six cable. So and I have my computer directly connected to them one.","confidence":0.96533203,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.9133301,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.016252828761935234},{"word":"yes","start":9.36,"end":9.86,"confidence":0.95654297,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08936861157417297},{"word":"uh-huh","start":18.675,"end":19.175,"confidence":0.98398435,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.04001398757100105},{"word":"yes","start":19.395,"end":19.895,"confidence":0.67333984,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0182125773280859},{"word":"well","start":26.035,"end":26.535,"confidence":0.84155273,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.1827123612165451},{"word":"since","start":27.154999,"end":27.475,"confidence":0.87158203,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.238916277885437},{"word":"i","start":27.475,"end":27.715,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2295154929161072},{"word":"installed","start":27.715,"end":28.215,"confidence":0.85839844,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":-0.1348143219947815},{"word":"the","start":28.355,"end":28.435001,"confidence":0.8203125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19041365385055545},{"word":"service","start":28.435001,"end":28.935001,"confidence":0.9836426,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.18920281529426575},{"word":"i'm","start":29.28,"end":29.76,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2617517113685608},{"word":"only","start":29.76,"end":30.16,"confidence":0.9873047,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2585023045539856},{"word":"getting","start":30.16,"end":30.560001,"confidence":0.91845703,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.2886335551738739},{"word":"100","start":30.560001,"end":31.28,"confidence":0.99658203,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.16258469223976135},{"word":"megabytes","start":31.28,"end":31.78,"confidence":0.8181966,"punctuated_word":"megabytes,","sentiment":"neutral","sentiment_score":-0.16013136506080627},{"word":"but","start":32.48,"end":32.72,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16884271800518036},{"word":"i","start":32.72,"end":32.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2036586701869965},{"word":"pay","start":32.96,"end":33.28,"confidence":0.7495117,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1265176683664322},{"word":"for","start":33.28,"end":33.6,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1512056142091751},{"word":"500","start":33.6,"end":34.34,"confidence":0.97717285,"punctuated_word":"500.","sentiment":"neutral","sentiment_score":-0.1401708573102951},{"word":"and","start":35.36,"end":35.68,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18881440162658691},{"word":"currently","start":35.68,"end":36.18,"confidence":0.8383789,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":-0.2828547954559326},{"word":"i","start":36.56,"end":36.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25479334592819214},{"word":"have","start":36.8,"end":37.04,"confidence":0.96533203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2359975427389145},{"word":"been","start":37.04,"end":37.440002,"confidence":0.99609375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2674258053302765},{"word":"doing","start":37.440002,"end":37.84,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.24269172549247744},{"word":"the","start":37.84,"end":38.32,"confidence":0.22717285,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23711004853248596},{"word":"in","start":38.4,"end":38.56,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2123890072107315},{"word":"the","start":38.56,"end":38.8,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23539577424526217},{"word":"morning","start":38.8,"end":39.3,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.2200312316417694},{"word":"after","start":39.52,"end":39.92,"confidence":0.57373047,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.24122460186481476},{"word":"nine","start":39.92,"end":40.42,"confidence":0.39276123,"punctuated_word":"nine,","sentiment":"neutral","sentiment_score":-0.23470759391784668},{"word":"and","start":42.08,"end":42.48,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2630040943622589},{"word":"the","start":42.48,"end":42.8,"confidence":0.94628906,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3376207649707794},{"word":"speed","start":42.8,"end":43.3,"confidence":0.96777344,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.24942827224731445},{"word":"is","start":43.760002,"end":44.0,"confidence":0.87353516,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3463412821292877},{"word":"only","start":44.0,"end":44.48,"confidence":0.99121094,"punctuated_word":"only","sentiment":"negative","sentiment_score":-0.34085920453071594},{"word":"100","start":44.48,"end":45.22,"confidence":0.99658203,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.20785154402256012},{"word":"yes","start":63.22,"end":63.72,"confidence":0.7414551,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04755430296063423},{"word":"yes","start":64.82,"end":65.32,"confidence":0.83325195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.056922897696495056},{"word":"i","start":66.82,"end":67.06,"confidence":0.6088867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02981496974825859},{"word":"also","start":67.06,"end":67.56,"confidence":0.97802734,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.02538922429084778},{"word":"used","start":67.62,"end":68.12,"confidence":0.6713867,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.04545449838042259},{"word":"the","start":68.18,"end":68.42,"confidence":0.8154297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05083716660737991},{"word":"cable","start":68.42,"end":68.92,"confidence":0.9614258,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.02294687926769257},{"word":"that","start":69.06,"end":69.38,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.053479958325624466},{"word":"was","start":69.38,"end":69.62,"confidence":0.9658203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04767966270446777},{"word":"included","start":69.62,"end":70.12,"confidence":0.99121094,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.06819407641887665},{"word":"with","start":70.26,"end":70.42,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07510658353567123},{"word":"the","start":70.42,"end":70.58,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0409470908343792},{"word":"modem","start":70.58,"end":71.08,"confidence":0.6258545,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":0.05863172560930252},{"word":"that's","start":71.22,"end":71.46,"confidence":0.7272949,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04338577017188072},{"word":"the","start":71.46,"end":71.96,"confidence":0.8535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03422468155622482},{"word":"casper","start":72.74,"end":73.14,"confidence":0.31958008,"punctuated_word":"Casper","sentiment":"neutral","sentiment_score":0.028683042153716087},{"word":"v","start":73.14,"end":73.3,"confidence":0.2019043,"punctuated_word":"V","sentiment":"neutral","sentiment_score":0.03210711479187012},{"word":"six","start":73.3,"end":73.8,"confidence":0.84716797,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.01984056457877159},{"word":"cable","start":74.18,"end":74.68,"confidence":0.92749023,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":0.010996334254741669},{"word":"so","start":75.465,"end":75.625,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019593272358179092},{"word":"and","start":75.705,"end":76.205,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01982433907687664},{"word":"i","start":76.905,"end":77.145,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014412842690944672},{"word":"have","start":77.145,"end":77.465,"confidence":0.94921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.037160567939281464},{"word":"my","start":77.465,"end":77.705,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.023944683372974396},{"word":"computer","start":77.705,"end":78.205,"confidence":1.0,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.0404120534658432},{"word":"directly","start":78.424995,"end":78.905,"confidence":0.96533203,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.052710361778736115},{"word":"connected","start":78.905,"end":79.384995,"confidence":0.9941406,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.04124918580055237},{"word":"to","start":79.384995,"end":79.545,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04678685590624809},{"word":"them","start":79.545,"end":79.784996,"confidence":0.49804688,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.01933128386735916},{"word":"one","start":79.784996,"end":80.284996,"confidence":0.7319336,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.0194491408765316}],"paragraphs":{"transcript":"\nHello? Yes. Uh-huh. Yes. Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500.\n\nAnd currently, I have been doing the in the morning after nine, and the speed is only 100. Yes. Yes. I also used the cable that was included with the modem. That's the Casper V six cable.\n\nSo and I have my computer directly connected to them one.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.016252828761935234},{"text":"Yes.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.08936861157417297},{"text":"Uh-huh.","start":18.675,"end":19.175,"sentiment":"neutral","sentiment_score":-0.04001398757100105},{"text":"Yes.","start":19.395,"end":19.895,"sentiment":"neutral","sentiment_score":0.0182125773280859},{"text":"Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500.","start":26.035,"end":34.34,"sentiment":"neutral","sentiment_score":-0.19297337997704744}],"sentiment":"neutral","sentiment_score":-0.1501877024769783,"num_words":20,"start":0.39999998,"end":34.34},{"sentences":[{"text":"And currently, I have been doing the in the morning after nine, and the speed is only 100.","start":35.36,"end":45.22,"sentiment":"neutral","sentiment_score":-0.2554745020137893},{"text":"Yes.","start":63.22,"end":63.72,"sentiment":"neutral","sentiment_score":0.04755430296063423},{"text":"Yes.","start":64.82,"end":65.32,"sentiment":"neutral","sentiment_score":0.056922897696495056},{"text":"I also used the cable that was included with the modem.","start":66.82,"end":71.08,"sentiment":"neutral","sentiment_score":0.04713471233844757},{"text":"That's the Casper V six cable.","start":71.22,"end":74.68,"sentiment":"neutral","sentiment_score":0.028206251251200836}],"sentiment":"neutral","sentiment_score":-0.10287417546921485,"num_words":37,"start":35.36,"end":74.68},{"sentences":[{"text":"So and I have my computer directly connected to them one.","start":75.465,"end":80.284996,"sentiment":"neutral","sentiment_score":0.030443144284866074}],"sentiment":"neutral","sentiment_score":0.030443144284866074,"num_words":11,"start":75.465,"end":80.284996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. Am I speaking with John?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet.\n\nChannel 1: Uh-huh. Yes.\n\nChannel 0: Yeah. May I know since when did you experience this?\n\nChannel 1: Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500. And currently, I have been doing the in the morning after nine, and the speed is only 100.\n\nChannel 0: Okay. Let me just have a look. Sir, you're getting upload speed of sorry. Download of 100 Mbps.\n\nChannel 1: Yes. Yes. I also used the cable that was included with the modem. That's the Casper V six\n\nChannel 0: Okay.\n\nChannel 1: cable. So and I have my computer directly connected to them one.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just check the network file. Hello, Joan?\n\nHello, John?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.016252828761935234}],"sentiment":"neutral","sentiment_score":0.016252828761935234,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.07829692959785461},{"text":"Good morning.","start":2.8,"end":3.52,"sentiment":"positive","sentiment_score":0.3661859631538391},{"text":"This is Maureen from Erdo tech support.","start":3.76,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.19503773748874664},{"text":"Am I speaking with John?","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.09234953224658966}],"sentiment":"neutral","sentiment_score":0.17584537863731384,"channel":0,"num_words":15,"start":2.3999999,"end":8.58},{"sentences":[{"text":"Yes.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.08936861157417297}],"sentiment":"neutral","sentiment_score":0.08936861157417297,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Yeah.","start":10.559999,"end":10.96,"sentiment":"neutral","sentiment_score":0.047742024064064026},{"text":"Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet.","start":11.92,"end":18.555,"sentiment":"neutral","sentiment_score":-0.1741145762304465}],"sentiment":"neutral","sentiment_score":-0.1602485387120396,"channel":0,"num_words":16,"start":10.559999,"end":18.555},{"sentences":[{"text":"Uh-huh.","start":18.675,"end":19.175,"sentiment":"neutral","sentiment_score":-0.04001398757100105},{"text":"Yes.","start":19.395,"end":19.895,"sentiment":"neutral","sentiment_score":0.0182125773280859}],"sentiment":"neutral","sentiment_score":-0.010900705121457577,"channel":1,"num_words":2,"start":18.675,"end":19.895},{"sentences":[{"text":"Yeah.","start":20.055,"end":20.555,"sentiment":"neutral","sentiment_score":0.004109458066523075},{"text":"May I know since when did you experience this?","start":21.015,"end":23.515,"sentiment":"neutral","sentiment_score":-0.02582735547588931}],"sentiment":"neutral","sentiment_score":-0.022833674121648072,"channel":0,"num_words":10,"start":20.055,"end":23.515},{"sentences":[{"text":"Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500.","start":26.035,"end":34.34,"sentiment":"neutral","sentiment_score":-0.19297337997704744},{"text":"And currently, I have been doing the in the morning after nine, and the speed is only 100.","start":35.36,"end":45.22,"sentiment":"neutral","sentiment_score":-0.2554745020137893}],"sentiment":"neutral","sentiment_score":-0.22606220929061666,"channel":1,"num_words":34,"start":26.035,"end":45.22},{"sentences":[{"text":"Okay.","start":48.545,"end":49.045,"sentiment":"neutral","sentiment_score":-0.028833793476223946},{"text":"Let me just have a look.","start":49.184998,"end":50.805,"sentiment":"neutral","sentiment_score":-0.005926607176661491},{"text":"Sir, you're getting upload speed of sorry.","start":56.309998,"end":60.79,"sentiment":"neutral","sentiment_score":-0.036757089995912144},{"text":"Download of 100 Mbps.","start":60.79,"end":63.53,"sentiment":"neutral","sentiment_score":0.003774028504267335}],"sentiment":"neutral","sentiment_score":-0.017033164027250476,"channel":0,"num_words":18,"start":48.545,"end":63.53},{"sentences":[{"text":"Yes.","start":63.22,"end":63.72,"sentiment":"neutral","sentiment_score":0.04755430296063423},{"text":"Yes.","start":64.82,"end":65.32,"sentiment":"neutral","sentiment_score":0.056922897696495056},{"text":"I also used the cable that was included with the modem.","start":66.82,"end":71.08,"sentiment":"neutral","sentiment_score":0.04713471233844757},{"text":"That's the Casper V six","start":71.22,"end":73.8,"sentiment":"neutral","sentiment_score":0.03164823465049267}],"sentiment":"neutral","sentiment_score":0.04340001164625088,"channel":1,"num_words":18,"start":63.22,"end":73.8},{"sentences":[{"text":"Okay.","start":73.924995,"end":74.424995,"sentiment":"neutral","sentiment_score":0.02173753082752228}],"sentiment":"neutral","sentiment_score":0.02173753082752228,"channel":0,"num_words":1,"start":73.924995,"end":74.424995},{"sentences":[{"text":"cable.","start":74.18,"end":74.68,"sentiment":"neutral","sentiment_score":0.010996334254741669},{"text":"So and I have my computer directly connected to them one.","start":75.465,"end":80.284996,"sentiment":"neutral","sentiment_score":0.030443144284866074}],"sentiment":"neutral","sentiment_score":0.028822576782355707,"channel":1,"num_words":12,"start":74.18,"end":80.284996},{"sentences":[{"text":"Okay.","start":82.23,"end":82.63,"sentiment":"neutral","sentiment_score":0.05642698332667351},{"text":"I see.","start":82.63,"end":83.29,"sentiment":"neutral","sentiment_score":0.04781232960522175},{"text":"Is it okay if I put you on hold?","start":83.590004,"end":85.19,"sentiment":"neutral","sentiment_score":0.0169499973869986},{"text":"Let me just check the network file.","start":85.19,"end":87.61,"sentiment":"neutral","sentiment_score":0.014351994863578252},{"text":"Hello, Joan?","start":147.89,"end":148.87001,"sentiment":"neutral","sentiment_score":0.03612639755010605}],"sentiment":"neutral","sentiment_score":0.02272944657930306,"channel":0,"num_words":21,"start":82.23,"end":148.87001},{"sentences":[{"text":"Hello, John?","start":157.19499,"end":158.33499,"sentiment":"neutral","sentiment_score":0.01901983842253685}],"sentiment":"neutral","sentiment_score":0.01901983842253685,"channel":0,"num_words":2,"start":157.19499,"end":158.33499}]},"summary":{"result":"success","short":"A customer named John is experiencing slow speed internet and has been using it since they've installed the service. The agent, Maureen, asks about the issue and puts John on hold to check the network file."},"intents":{"segments":[{"text":"This is Maureen from Erdo tech support. Am I speaking with John? Yes.","start_word":4,"end_word":16,"intents":[{"intent":"Provide assistance","confidence_score":0.027703643}]},{"text":"Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet.","start_word":18,"end_word":32,"intents":[{"intent":"Check status","confidence_score":0.000105543426}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.0472748801112175},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.34606918692588806},{"text":"This is Maureen from Erdo tech support. Am I speaking with John? Yes. Yeah. Just wanted to check-in regarding the issue you're experiencing about the slow slow speed Internet. Uh-huh. Yes. Yeah. May I know since when did you experience this? Well, since I installed the service, I'm only getting 100 megabytes, but I pay for 500. And currently, I have been doing the in the morning after nine, and the speed is only 100. Okay. Let me just have a look. Sir, you're getting upload speed of sorry. Download of 100 Mbps. Yes. Yes. I also used the cable that was included with the modem. That's the Casper V six Okay. cable. So and I have my computer directly connected to them one. Okay. I see. Is it okay if I put you on hold? Let me just check the network file. Hello, Joan? Hello, John?","start_word":4,"end_word":150,"sentiment":"neutral","sentiment_score":-0.0418773889541626}],"average":{"sentiment":"neutral","sentiment_score":-0.03473913165884958}}}}