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Good afternoon. Am I speaking with Shantel? Okay. Is it okay if I put you on hold?\n\nLet me just check your account and search this with the address. Okay? Hang on. Hello, Chantal? Yes.\n\nYeah. Thank you for waiting. So what we're going to do now is log a tick ticket phone to the Linham Networks Then mhmm. It is the Linham Networks. Yeah.\n\nSo so, actually, we're going to log a ticket now, then usually, they respond within twenty four hours. Yeah. So if ever the we receive a response within this day, I'll update you ASAP. But please do wait until tomorrow if ever. And mhmm.\n\nYeah. Mhmm. Okay. I see. So, yeah, is it okay if I update you?\n\nOr if ever I'll be needing an additional information, I'll email you? Mhmm. K. Yeah. Sure.\n\nOkay. I'll email you then. Thank you. Bye for now. 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Sorry. Something just happened. We got disconnected. Go.\n\nHello? Yes. I'm here. Right. That's that's who I was thinking.\n\nWhat was the network called? Sorry. Okay. Yes. And do you know how long that will take?\n\nSorry. Just because it'd be good to try and get this resolved as quickly as possible. Mhmm. Okay. That would be good.\n\nOkay. Yeah. Sure. No. Because when I spoke with Dom, he'd said to just mention to you that you need to log the ticket.\n\nIt's it's he's he's even logged in to my laptop to have a look at it and whatnot. And he said it's definitely, I think, a network issue. Yeah. That would be perfect, please. And, yeah, I'll just keep an eye on it.\n\nBut, yeah, if we can resolve that sooner rather than later, that would be perfect. Okay. Sounds good. Alright. Thank you very much.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":-0.033885084092617035},{"text":"Sorry.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":-0.1501210331916809},{"text":"Something just happened.","start":5.6,"end":6.48,"sentiment":"neutral","sentiment_score":-0.21128463745117188},{"text":"We got disconnected.","start":6.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.3218042155106862},{"text":"Go.","start":13.115001,"end":13.615001,"sentiment":"neutral","sentiment_score":0.015408579260110857}],"sentiment":"neutral","sentiment_score":-0.1964293441010846,"num_words":9,"start":4.72,"end":13.615001},{"sentences":[{"text":"Hello?","start":147.29,"end":147.77,"sentiment":"neutral","sentiment_score":0.020981770008802417},{"text":"Yes.","start":147.77,"end":148.09,"sentiment":"neutral","sentiment_score":0.06421275436878204},{"text":"I'm 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Good afternoon. Am I speaking with Shantel?\n\nChannel 1: Yeah. Sorry. Something just happened. We got disconnected.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account and\n\nChannel 1: Go.\n\nChannel 0: search this with the address. Okay? Hang on. Hello, Chantal?\n\nChannel 1: Hello? Yes. I'm here.\n\nChannel 0: Yes. Yeah. Thank you for waiting. So what we're going to do now is log a tick ticket phone to the Linham Networks\n\nChannel 1: Right.\n\nChannel 0: Then\n\nChannel 1: That's\n\nChannel 0: mhmm.\n\nChannel 1: that's who I was thinking. What was the network called? Sorry.\n\nChannel 0: It is the Linham Networks.\n\nChannel 1: Okay. Yes.\n\nChannel 0: Yeah. So\n\nChannel 1: And do you know how long that will take? Sorry. Just because it'd be good to try and get this resolved as quickly as possible.\n\nChannel 0: so, actually, we're going to log a ticket now, then usually, they respond within twenty four hours. Yeah.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: So\n\nChannel 1: That would be good.\n\nChannel 0: if ever the we receive a response within this day, I'll update you ASAP. But please do\n\nChannel 1: Okay.\n\nChannel 0: wait until tomorrow if ever. And\n\nChannel 1: Yeah. Sure. No. Because when I spoke with Dom, he'd said to just mention to you that you need to log the ticket. It's it's\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: he's he's even logged in to my laptop to have a look at it and whatnot.\n\nChannel 0: Mhmm.\n\nChannel 1: And he said it's definitely, I think, a network issue.\n\nChannel 0: Okay. I see. So, yeah, is it okay if I update you? Or if ever I'll be needing an additional information, I'll email you?\n\nChannel 1: Yeah. That would be perfect,\n\nChannel 0: Mhmm.\n\nChannel 1: please. And, yeah, I'll just keep an eye on it. But, yeah,\n\nChannel 0: K.\n\nChannel 1: if we can resolve that sooner rather than later, that would be perfect.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Okay.\n\nChannel 0: Okay. I'll email you then. Thank\n\nChannel 1: Sounds\n\nChannel 0: you.\n\nChannel 1: good.\n\nChannel 0: Bye for now.\n\nChannel 1: Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you very much. Bye. 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The agent asks for the customer's address and informs them that they will log a ticket and respond within 24 hours. The agent also asks if they can update the customer and if they will need an additional information. The customer agrees to email the agent if the issue is resolved sooner."},"intents":{"segments":[{"text":"So what we're going to do now is log a tick ticket phone to the Linham Networks Right.","start_word":54,"end_word":71,"intents":[{"intent":"Log ticket","confidence_score":0.32237557}]},{"text":"Just because it'd be good to try and get this resolved as quickly as possible. so, actually, we're going to log a ticket now, then usually, they respond within twenty four hours. Yeah.","start_word":105,"end_word":137,"intents":[{"intent":"Seek resolution","confidence_score":0.0017953144}]},{"text":"So, yeah, is it okay if I update you? Or if ever I'll be needing an additional information, I'll email you? Yeah.","start_word":226,"end_word":247,"intents":[{"intent":"Update information","confidence_score":0.18042038}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. Am I speaking with Shantel? Yeah. Sorry. Something just happened. We got disconnected. Okay. Is it okay if I put you on hold? Let me just check your account and Go. search this with the address. Okay? Hang on. Hello, Chantal? Hello? Yes. I'm here. Yes. Yeah.","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":-0.007364977616816759},{"text":"Thank you for waiting.","start_word":50,"end_word":53,"sentiment":"positive","sentiment_score":0.4091801345348358},{"text":"So what we're going to do now is log a tick ticket phone to the Linham Networks Right. Then That's mhmm. that's who I was thinking. What was the network called? Sorry. It is the Linham Networks. Okay. Yes. Yeah. So And do you know how long that will take? Sorry. Just because it'd be good to try and get this resolved as quickly as possible. so, actually, we're going to log a ticket now, then usually, they respond within twenty four hours. Yeah. Mhmm. Okay. So That would be good. if ever the we receive a response within this day, I'll update you ASAP. But please do Okay. wait until tomorrow if ever. And Yeah. Sure. No. Because when I spoke with Dom, he'd said to just mention to you that you need to log the ticket. It's it's mhmm. Yeah. he's he's even logged in to my laptop to have a look at it and whatnot. Mhmm. And he said it's definitely, I think, a network issue. Okay. I see. So, yeah, is it okay if I update you? Or if ever I'll be needing an additional information, I'll email you? Yeah. That would be perfect, Mhmm. please. And, yeah, I'll just keep an eye on it. But, yeah, K. if we can resolve that sooner rather than later, that would be perfect. Yeah. Sure. Okay. Okay. 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