{"metadata":{"transaction_key":"deprecated","request_id":"019fd989-d95e-73b1-b2b7-708017f171e3","sha256":"c978f53c1462c99d0c2551bf798724c4e0166f297ba6a494662e1799745a82a7","created":"2026-08-07T00:05:18.847Z","duration":26.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","confidence":0.9995117,"words":[{"word":"sorry","start":1.76,"end":2.1599998,"confidence":0.9716797,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2883073687553406},{"word":"i'm","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3847092390060425},{"word":"not","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4920308589935303},{"word":"available","start":2.56,"end":3.04,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4829616844654083},{"word":"at","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4887751340866089},{"word":"the","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4540966153144837},{"word":"moment","start":3.28,"end":3.6799998,"confidence":0.81518555,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.39596736431121826},{"word":"but","start":3.6799998,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08917895704507828},{"word":"if","start":3.9199998,"end":4.08,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.030441462993621823},{"word":"you","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.001536637544631958},{"word":"please","start":4.16,"end":4.56,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.017993934452533722},{"word":"leave","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0181710422039032},{"word":"your","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024124696850776672},{"word":"name","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02680453658103943},{"word":"and","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026391029357910156},{"word":"number","start":5.52,"end":5.92,"confidence":0.9975586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08260750025510788},{"word":"i'll","start":5.92,"end":6.16,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1451796591281891},{"word":"get","start":6.16,"end":6.3199997,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07100474834442139},{"word":"back","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07269077003002167},{"word":"to","start":6.48,"end":6.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11614413559436798},{"word":"you","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1502249538898468},{"word":"as","start":6.7999997,"end":6.96,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1009504497051239},{"word":"soon","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.07337804138660431},{"word":"as","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04133434593677521},{"word":"possible","start":7.3599997,"end":7.8599997,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.14275100827217102},{"word":"thank","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7426213026046753},{"word":"you","start":8.24,"end":8.74,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4439866542816162}],"paragraphs":{"transcript":"\nSorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start":2.1599998,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.44975681602954865},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start":3.6799998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05647567369871669},{"text":"Thank you.","start":8.0,"end":8.74,"sentiment":"positive","sentiment_score":0.5933039784431458}],"sentiment":"neutral","sentiment_score":-0.0290251178322015,"num_words":27,"start":1.76,"end":8.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start":2.1599998,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.44975681602954865},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start":3.6799998,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.05647567369871669},{"text":"Thank you.","start":8.0,"end":8.74,"sentiment":"positive","sentiment_score":0.5933039784431458}],"sentiment":"neutral","sentiment_score":-0.0290251178322015,"channel":1,"num_words":27,"start":1.76,"end":8.74}]},"summary":{"result":"success","short":"Sorry. I'm not available at the moment. But if you please leave your name and number, I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":25,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.047225807}]}]},"sentiments":{"segments":[{"text":"Sorry.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.2883073687553406},{"text":"I'm not available at the moment.","start_word":1,"end_word":6,"sentiment":"negative","sentiment_score":-0.4293252229690552},{"text":"But if you please leave your name and number, I'll get back to you as soon as possible.","start_word":7,"end_word":24,"sentiment":"neutral","sentiment_score":0.06794441491365433},{"text":"Thank you.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.6912746429443359}],"average":{"sentiment":"neutral","sentiment_score":-0.021729620727332866}}}}