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you.","start":37.67,"end":38.41,"sentiment":"positive","sentiment_score":0.6335951089859009}],"sentiment":"positive","sentiment_score":0.47543340069907053,"channel":0,"num_words":7,"start":36.47,"end":38.41},{"sentences":[{"text":"Thank you.","start":38.6,"end":39.34,"sentiment":"positive","sentiment_score":0.4940456748008728},{"text":"Hi.","start":65.39,"end":65.630005,"sentiment":"neutral","sentiment_score":0.1032402515411377},{"text":"It's Maddie again.","start":65.630005,"end":66.69,"sentiment":"neutral","sentiment_score":0.07359078029791515}],"sentiment":"neutral","sentiment_score":0.2186839903394381,"channel":1,"num_words":6,"start":38.6,"end":66.69},{"sentences":[{"text":"Yeah.","start":68.25,"end":68.75,"sentiment":"neutral","sentiment_score":0.03710449859499931}],"sentiment":"neutral","sentiment_score":0.03710449859499931,"channel":0,"num_words":1,"start":68.25,"end":68.75},{"sentences":[{"text":"I'm just trying to locate the best consultant to direct you to.","start":68.945,"end":72.325,"sentiment":"neutral","sentiment_score":0.04027567462374767},{"text":"Would this be regarding a job ad that you've seen?","start":72.625,"end":74.965,"sentiment":"neutral","sentiment_score":-0.012561146914958955}],"sentiment":"neutral","sentiment_score":0.016258937560699203,"channel":1,"num_words":22,"start":68.945,"end":74.965},{"sentences":[{"text":"No.","start":76.415,"end":76.815,"sentiment":"neutral","sentiment_score":-0.1719036102294922},{"text":"Actually, it's regarding cybersecurity.","start":76.815,"end":78.835,"sentiment":"neutral","sentiment_score":-0.11021889001131058},{"text":"It's actually a follow-up 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right.","start":88.62,"end":89.18,"sentiment":"neutral","sentiment_score":0.05832153186202049},{"text":"We actually have a third party that handles our technology.","start":89.18,"end":92.96,"sentiment":"neutral","sentiment_score":0.03302919007837772}],"sentiment":"neutral","sentiment_score":0.0370987206697464,"channel":1,"num_words":13,"start":88.22,"end":92.96},{"sentences":[{"text":"Oh, so you mean, I should be getting a hold of them instead of Peter?","start":95.67893,"end":100.09894,"sentiment":"neutral","sentiment_score":-0.007245577250917752}],"sentiment":"neutral","sentiment_score":-0.007245577250917752,"channel":0,"num_words":15,"start":95.67893,"end":100.09894},{"sentences":[{"text":"No.","start":100.715004,"end":101.195,"sentiment":"neutral","sentiment_score":-0.15246307849884033},{"text":"No.","start":101.195,"end":101.695,"sentiment":"neutral","sentiment_score":-0.09342034161090852}],"sentiment":"neutral","sentiment_score":-0.12294171005487442,"channel":1,"num_words":2,"start":100.715004,"end":101.695}]},"summary":{"result":"success","short":"The customer, Neddy, is trying to get in touch with Peter regarding cybersecurity and is transferred to a consultant named Maddie. Maddie explains that they have a third party who handles their technology and Neddy clarifies that they should be getting in touch with Peter instead of Peter."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to Charterhouse. This is Neddy speaking. Oh, hi, Neddy. My my name is Andrew, and I was trying to get a hold of Peter. Yeah. What was the call regarding? Oh, it's regarding cybersecurity. Okay. What I can do is I can pop you on hold. I'll try to transfer you through to one of the consultants, and I will come back to you if I can't. Is that alright? Oh, yeah.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.01831849478185177},{"text":"It's all good. Thank you. Thank you.","start_word":73,"end_word":79,"sentiment":"positive","sentiment_score":0.5311784744262695},{"text":"Hi. It's Maddie again. Yeah. I'm just trying to locate the best consultant to direct you to. Would this be regarding a job ad that you've seen? No. Actually, it's regarding cybersecurity. It's actually a follow-up procedure. Okay. In terms of the service for our company? Yeah. Okay. That's right. We actually have a third party that handles our technology. Oh, so you mean, I should be getting a hold of them instead of Peter? No. No.","start_word":80,"end_word":156,"sentiment":"neutral","sentiment_score":-0.008116714656352997}],"average":{"sentiment":"neutral","sentiment_score":0.03128843225984492}}}}