{"metadata":{"transaction_key":"deprecated","request_id":"01a08e35-75d1-7de3-bbd3-7005e2d67c94","sha256":"49780008e6363bc16b08f4d8885b8c2db7fb148aaf536b085f7c79aff3e6bb4c","created":"2026-09-11T02:04:24.297Z","duration":16.343937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","confidence":0.9970703,"words":[{"word":"hi","start":0.56,"end":0.96,"confidence":0.99121094,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.030272092670202255},{"word":"you've","start":0.96,"end":1.36,"confidence":0.8564453,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.006212285719811916},{"word":"reached","start":1.36,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0004401169717311859},{"word":"guy","start":1.8399999,"end":2.34,"confidence":0.98950195,"punctuated_word":"Guy.","sentiment":"neutral","sentiment_score":0.01204477995634079},{"word":"i'm","start":2.3999999,"end":2.6399999,"confidence":0.9785156,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.42538902163505554},{"word":"unable","start":2.6399999,"end":3.04,"confidence":0.9716797,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5203959345817566},{"word":"to","start":3.04,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4870286583900452},{"word":"answer","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.5365957617759705},{"word":"the","start":3.52,"end":3.6,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5381760001182556},{"word":"phone","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5452008843421936},{"word":"at","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4579392671585083},{"word":"the","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4964742362499237},{"word":"moment","start":4.08,"end":4.4,"confidence":0.99560547,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4128885269165039},{"word":"if","start":4.4,"end":4.64,"confidence":0.984375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13549204170703888},{"word":"you","start":4.64,"end":4.72,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16497942805290222},{"word":"can","start":4.72,"end":4.88,"confidence":0.8671875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15068143606185913},{"word":"please","start":4.88,"end":5.2,"confidence":0.9716797,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.14649105072021484},{"word":"leave","start":5.2,"end":5.44,"confidence":0.99316406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05448885262012482},{"word":"your","start":5.44,"end":5.6,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09712321311235428},{"word":"name","start":5.6,"end":5.92,"confidence":0.99316406,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.051390450447797775},{"word":"number","start":5.92,"end":6.3199997,"confidence":0.9177246,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04679360240697861},{"word":"and","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04262904077768326},{"word":"a","start":6.48,"end":6.56,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.142593652009964},{"word":"short","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.022289440035820007},{"word":"message","start":6.8799996,"end":7.2799997,"confidence":0.9746094,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.07872654497623444},{"word":"i","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01646721363067627},{"word":"will","start":7.44,"end":7.68,"confidence":0.9951172,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.01994490623474121},{"word":"get","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10475289076566696},{"word":"back","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11109091341495514},{"word":"to","start":8.0,"end":8.16,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0234176367521286},{"word":"you","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04216118901968002},{"word":"thanks","start":8.4,"end":8.738875,"confidence":0.9941406,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4069581627845764}],"paragraphs":{"transcript":"\nHi. You've reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.030272092670202255},{"text":"You've reached Guy.","start":0.96,"end":2.34,"sentiment":"neutral","sentiment_score":0.00593898290147384},{"text":"I'm unable to answer the phone at the moment.","start":2.3999999,"end":4.4,"sentiment":"negative","sentiment_score":-0.49112092124091256},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":4.4,"end":8.4,"sentiment":"neutral","sentiment_score":-0.07412537208033933},{"text":"Thanks.","start":8.4,"end":8.738875,"sentiment":"positive","sentiment_score":0.4069581627845764}],"sentiment":"neutral","sentiment_score":-0.16560305576422252,"num_words":32,"start":0.56,"end":8.738875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.030272092670202255},{"text":"You've reached Guy.","start":0.96,"end":2.34,"sentiment":"neutral","sentiment_score":0.00593898290147384},{"text":"I'm unable to answer the phone at the moment.","start":2.3999999,"end":4.4,"sentiment":"negative","sentiment_score":-0.49112092124091256},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":4.4,"end":8.4,"sentiment":"neutral","sentiment_score":-0.07412537208033933},{"text":"Thanks.","start":8.4,"end":8.738875,"sentiment":"positive","sentiment_score":0.4069581627845764}],"sentiment":"neutral","sentiment_score":-0.16560305576422252,"channel":1,"num_words":32,"start":0.56,"end":8.738875}]},"summary":{"result":"success","short":"Hi. You've reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":31,"end_word":31,"intents":[{"intent":"Request call back","confidence_score":0.097956486}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Guy.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.01285381056368351},{"text":"I'm unable to answer the phone at the moment.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.4772423803806305},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start_word":13,"end_word":30,"sentiment":"neutral","sentiment_score":-0.07006955146789551},{"text":"Thanks.","start_word":31,"end_word":31,"sentiment":"positive","sentiment_score":0.6115978956222534}],"average":{"sentiment":"neutral","sentiment_score":-0.14108095998349396}}}}