{"metadata":{"transaction_key":"deprecated","request_id":"01a0424d-75c2-7b42-9637-e81a57627341","sha256":"62fefd0bbc787728b4ea82c2cb3dcfd7e4198f753e57bcd0c379d2b3dec1edf2","created":"2026-08-27T08:19:29.258Z","duration":105.839935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":387,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":446,"output_tokens":446},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":446,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. This is Monica speaking. Yeah. Good. Thanks. How are you? Oh, no. It's that's oh, that's okay. We can reschedule. Obviously, now it's a bit busy for you, which is perfectly fine. It usually takes about half an hour or so. Okay. Let's do that. That's all good. Let's do it then. When is better for you? Are you quite flexible with times if you're on holiday? Or mhmm. Okay. Let me have a little look. Yep. Okay. Let me yeah. Let me see. No. That's okay. Now I could do Monday, the thirty first. What about twelve, 11:30 works? Yeah? Okay. Amazing. I will get that all booked in on Monday the thirty first at 11:30 for you. No worries. I hope you have a lovely wedding. No. All good. You enjoy your wedding. I will speak to you Monday. You too. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":2.1599998,"end":2.56,"confidence":0.99560547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.031330738216638565},{"word":"this","start":2.56,"end":2.6399999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.029961084946990013},{"word":"is","start":2.6399999,"end":2.8,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024291064590215683},{"word":"monica","start":2.8,"end":3.28,"confidence":0.94628906,"punctuated_word":"Monica","sentiment":"neutral","sentiment_score":0.02042190171778202},{"word":"speaking","start":3.28,"end":3.78,"confidence":0.9970703,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.031367093324661255},{"word":"yeah","start":6.3999996,"end":6.7999997,"confidence":0.93530273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24577784538269043},{"word":"good","start":6.7999997,"end":7.12,"confidence":0.9897461,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4829539954662323},{"word":"thanks","start":7.12,"end":7.44,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5166242122650146},{"word":"how","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2946643829345703},{"word":"are","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.276867538690567},{"word":"you","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.31043559312820435},{"word":"oh","start":16.355,"end":16.595001,"confidence":0.9003906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.022381123155355453},{"word":"no","start":16.595001,"end":16.835001,"confidence":0.99609375,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.04171037673950195},{"word":"it's","start":16.835001,"end":17.155,"confidence":0.9008789,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02637551724910736},{"word":"that's","start":21.155,"end":21.315,"confidence":0.7788086,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.015510139986872671},{"word":"oh","start":21.395,"end":21.895,"confidence":0.88842773,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.010818280279636385},{"word":"that's","start":23.155,"end":23.635,"confidence":0.96191406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.006792452186346054},{"word":"okay","start":23.635,"end":24.135,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.017518367618322372},{"word":"we","start":24.675,"end":24.835,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.015737805515527725},{"word":"can","start":24.835,"end":25.075,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04182291030883789},{"word":"reschedule","start":25.075,"end":25.575,"confidence":0.9987793,"punctuated_word":"reschedule.","sentiment":"neutral","sentiment_score":0.018832921981811523},{"word":"obviously","start":25.715,"end":26.115,"confidence":0.99316406,"punctuated_word":"Obviously,","sentiment":"neutral","sentiment_score":-0.03170988708734512},{"word":"now","start":26.115,"end":26.355,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.03127538412809372},{"word":"it's","start":26.355,"end":26.595001,"confidence":0.8757324,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.040314700454473495},{"word":"a","start":26.595001,"end":26.755001,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04789477586746216},{"word":"bit","start":26.755001,"end":27.06,"confidence":0.9980469,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.03965272009372711},{"word":"busy","start":27.14,"end":27.539999,"confidence":0.9135742,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.03586609661579132},{"word":"for","start":27.539999,"end":27.82,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.036152880638837814},{"word":"you","start":27.82,"end":28.099998,"confidence":0.9909668,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.027803760021924973},{"word":"which","start":28.099998,"end":28.34,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.013273637741804125},{"word":"is","start":28.34,"end":28.58,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011593740433454514},{"word":"perfectly","start":28.58,"end":29.08,"confidence":1.0,"punctuated_word":"perfectly","sentiment":"neutral","sentiment_score":0.011420805007219316},{"word":"fine","start":29.14,"end":29.64,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.03735538572072983},{"word":"it","start":33.22,"end":33.46,"confidence":0.7626953,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.013422457501292229},{"word":"usually","start":33.46,"end":33.96,"confidence":1.0,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.012344595044851305},{"word":"takes","start":34.02,"end":34.52,"confidence":1.0,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.006966808810830116},{"word":"about","start":34.66,"end":35.059998,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.010910453274846075},{"word":"half","start":35.059998,"end":35.22,"confidence":1.0,"punctuated_word":"half","sentiment":"neutral","sentiment_score":-0.005050299689173698},{"word":"an","start":35.22,"end":35.379997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0076402658596634865},{"word":"hour","start":35.379997,"end":35.699997,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.000980990007519722},{"word":"or","start":35.699997,"end":35.78,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01015646755695343},{"word":"so","start":35.78,"end":36.28,"confidence":0.9951172,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.017085811123251915},{"word":"okay","start":41.059998,"end":41.559998,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02074182406067848},{"word":"let's","start":41.62,"end":41.985,"confidence":0.95458984,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03027391992509365},{"word":"do","start":41.985,"end":42.225002,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.037183474749326706},{"word":"that","start":42.225002,"end":42.725002,"confidence":0.98999023,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.01485126931220293},{"word":"that's","start":45.025,"end":45.345,"confidence":0.986084,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08539032936096191},{"word":"all","start":45.345,"end":45.505,"confidence":0.98828125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.29454830288887024},{"word":"good","start":45.505,"end":45.825,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.18676766753196716},{"word":"let's","start":45.825,"end":46.145,"confidence":1.0,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.11044931411743164},{"word":"do","start":46.145,"end":46.305,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10739021003246307},{"word":"it","start":46.305,"end":46.465,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10409660637378693},{"word":"then","start":46.465,"end":46.965,"confidence":0.99853516,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07599865645170212},{"word":"when","start":47.025,"end":47.525,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.03121796622872353},{"word":"is","start":47.825,"end":48.325,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.031590573489665985},{"word":"better","start":49.345,"end":49.665,"confidence":0.5107422,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.03908036649227142},{"word":"for","start":49.665,"end":49.825,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.050081074237823486},{"word":"you","start":49.825,"end":49.985,"confidence":0.9980469,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.03025871515274048},{"word":"are","start":49.985,"end":50.225,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.009129825979471208},{"word":"you","start":50.225,"end":50.305,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027174394577741623},{"word":"quite","start":50.305,"end":50.705,"confidence":1.0,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":0.04577921703457832},{"word":"flexible","start":50.705,"end":51.205,"confidence":1.0,"punctuated_word":"flexible","sentiment":"neutral","sentiment_score":0.024583589285612103},{"word":"with","start":51.265,"end":51.505,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03183169662952423},{"word":"times","start":51.505,"end":51.825,"confidence":0.9921875,"punctuated_word":"times","sentiment":"neutral","sentiment_score":0.024737466126680378},{"word":"if","start":51.825,"end":51.985,"confidence":0.96875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03150515258312225},{"word":"you're","start":51.985,"end":52.145,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.02199573442339897},{"word":"on","start":52.145,"end":52.305,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.012563714757561684},{"word":"holiday","start":52.305,"end":52.785,"confidence":0.9145508,"punctuated_word":"holiday?","sentiment":"neutral","sentiment_score":0.019018199294805527},{"word":"or","start":52.785,"end":53.185,"confidence":0.9506836,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.016647374257445335},{"word":"mhmm","start":57.025,"end":57.24,"confidence":0.9942627,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.02049725502729416},{"word":"okay","start":58.84,"end":59.24,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02371605299413204},{"word":"let","start":59.24,"end":59.4,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.026772182434797287},{"word":"me","start":59.4,"end":59.640003,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02911071851849556},{"word":"have","start":59.640003,"end":59.800003,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.021321862936019897},{"word":"a","start":59.800003,"end":59.88,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029822325333952904},{"word":"little","start":59.88,"end":60.120003,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.02890523336827755},{"word":"look","start":60.120003,"end":60.620003,"confidence":1.0,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.02289983257651329},{"word":"yep","start":62.84,"end":63.34,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03034725785255432},{"word":"okay","start":63.64,"end":64.04,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0217460785061121},{"word":"let","start":64.04,"end":64.36,"confidence":0.9790039,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02393312007188797},{"word":"me","start":64.36,"end":64.44,"confidence":0.61376953,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.016774911433458328},{"word":"yeah","start":66.12,"end":66.62,"confidence":0.97143555,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01812085323035717},{"word":"let","start":67.880005,"end":68.200005,"confidence":0.9892578,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.01440531760454178},{"word":"me","start":68.200005,"end":68.6,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008433174341917038},{"word":"see","start":68.6,"end":69.1,"confidence":0.9914551,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.007929140701889992},{"word":"no","start":70.6,"end":70.840004,"confidence":0.99365234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.022069118916988373},{"word":"that's","start":70.840004,"end":71.16,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.00012264028191566467},{"word":"okay","start":71.16,"end":71.66,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.008670607581734657},{"word":"now","start":72.805,"end":73.125,"confidence":0.9658203,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.017070746049284935},{"word":"i","start":73.125,"end":73.365005,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02561933919787407},{"word":"could","start":73.365005,"end":73.845,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.03095419704914093},{"word":"do","start":73.845,"end":74.345,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02856641635298729},{"word":"monday","start":74.885,"end":75.385,"confidence":0.8569336,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.02494587004184723},{"word":"the","start":75.445,"end":75.765,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027780380100011826},{"word":"thirty","start":75.765,"end":76.265,"confidence":0.9980469,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.030076466500759125},{"word":"first","start":76.40501,"end":76.90501,"confidence":0.9975586,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.025680240243673325},{"word":"what","start":78.165,"end":78.40501,"confidence":0.8881836,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.02065247669816017},{"word":"about","start":78.40501,"end":78.90501,"confidence":0.99609375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02447471022605896},{"word":"twelve","start":80.165,"end":80.665,"confidence":0.7207031,"punctuated_word":"twelve,","sentiment":"neutral","sentiment_score":0.02156413346529007},{"word":"11:30","start":81.045006,"end":81.685005,"confidence":0.4048462,"punctuated_word":"11:30","sentiment":"neutral","sentiment_score":0.024766966700553898},{"word":"works","start":81.685005,"end":82.185005,"confidence":0.68652344,"punctuated_word":"works?","sentiment":"neutral","sentiment_score":0.02672579139471054},{"word":"yeah","start":83.685005,"end":84.185005,"confidence":0.6784668,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.12049677968025208},{"word":"okay","start":84.245,"end":84.57,"confidence":0.9667969,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18568259477615356},{"word":"amazing","start":85.21,"end":85.71,"confidence":0.7980957,"punctuated_word":"Amazing.","sentiment":"neutral","sentiment_score":0.3050721287727356},{"word":"i","start":85.85,"end":86.09,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17117300629615784},{"word":"will","start":86.09,"end":86.25,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1531037986278534},{"word":"get","start":86.25,"end":86.409996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.19521471858024597},{"word":"that","start":86.409996,"end":86.57,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16025255620479584},{"word":"all","start":86.57,"end":86.81,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.13430137932300568},{"word":"booked","start":86.81,"end":87.05,"confidence":1.0,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.1480523943901062},{"word":"in","start":87.05,"end":87.21,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13657265901565552},{"word":"on","start":87.21,"end":87.37,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15230326354503632},{"word":"monday","start":87.37,"end":87.69,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.16434751451015472},{"word":"the","start":87.69,"end":87.93,"confidence":0.53125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16915296018123627},{"word":"thirty","start":87.93,"end":88.25,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.18364813923835752},{"word":"first","start":88.25,"end":88.729996,"confidence":0.99902344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1949387639760971},{"word":"at","start":88.729996,"end":89.05,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.12803082168102264},{"word":"11:30","start":89.05,"end":89.77,"confidence":1.0,"punctuated_word":"11:30","sentiment":"neutral","sentiment_score":0.13881394267082214},{"word":"for","start":89.77,"end":90.01,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14024467766284943},{"word":"you","start":90.01,"end":90.51,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1361006647348404},{"word":"no","start":92.57,"end":92.81,"confidence":0.93847656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2094174325466156},{"word":"worries","start":92.81,"end":93.13,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20407715439796448},{"word":"i","start":93.13,"end":93.21,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17842476069927216},{"word":"hope","start":93.21,"end":93.45,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.25189509987831116},{"word":"you","start":93.45,"end":93.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1749456226825714},{"word":"have","start":93.53,"end":93.69,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.285621702671051},{"word":"a","start":93.69,"end":93.77,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.26711612939834595},{"word":"lovely","start":93.77,"end":94.09,"confidence":1.0,"punctuated_word":"lovely","sentiment":"neutral","sentiment_score":0.24927499890327456},{"word":"wedding","start":94.09,"end":94.59,"confidence":1.0,"punctuated_word":"wedding.","sentiment":"neutral","sentiment_score":0.2442096620798111},{"word":"no","start":95.37,"end":95.77,"confidence":0.86816406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.09362219274044035},{"word":"all","start":95.77,"end":96.01,"confidence":0.9526367,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.21938051283359528},{"word":"good","start":96.01,"end":96.51,"confidence":0.9946289,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23167523741722107},{"word":"you","start":96.63494,"end":96.87494,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.3007522523403168},{"word":"enjoy","start":96.87494,"end":97.19494,"confidence":1.0,"punctuated_word":"enjoy","sentiment":"positive","sentiment_score":0.3363466262817383},{"word":"your","start":97.19494,"end":97.43494,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2730007469654083},{"word":"wedding","start":97.43494,"end":97.67494,"confidence":0.9736328,"punctuated_word":"wedding.","sentiment":"positive","sentiment_score":0.43715900182724},{"word":"i","start":97.67494,"end":97.75494,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22943958640098572},{"word":"will","start":97.75494,"end":97.99494,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18221502006053925},{"word":"speak","start":97.99494,"end":98.23494,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.26988330483436584},{"word":"to","start":98.23494,"end":98.31494,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21619969606399536},{"word":"you","start":98.31494,"end":98.47494,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17982777953147888},{"word":"monday","start":98.47494,"end":98.97494,"confidence":0.9921875,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.21838440001010895},{"word":"you","start":101.91494,"end":102.074936,"confidence":0.97314453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2097671627998352},{"word":"too","start":102.074936,"end":102.55494,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.19926989078521729},{"word":"bye","start":102.55494,"end":103.05494,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13193027675151825}],"paragraphs":{"transcript":"\nHello. This is Monica speaking. Yeah. Good. Thanks.\n\nHow are you? Oh, no. It's that's oh, that's okay. We can reschedule. Obviously, now it's a bit busy for you, which is perfectly fine.\n\nIt usually takes about half an hour or so. Okay. Let's do that. That's all good. Let's do it then.\n\nWhen is better for you? Are you quite flexible with times if you're on holiday? Or mhmm. Okay. Let me have a little look.\n\nYep. Okay. Let me yeah. Let me see. No.\n\nThat's okay. Now I could do Monday, the thirty first. What about twelve, 11:30 works? Yeah? Okay.\n\nAmazing. I will get that all booked in on Monday the thirty first at 11:30 for you. No worries. I hope you have a lovely wedding. No.\n\nAll good. You enjoy your wedding. I will speak to you Monday. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.031330738216638565},{"text":"This is Monica speaking.","start":2.56,"end":3.78,"sentiment":"neutral","sentiment_score":0.026510286144912243},{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.24577784538269043},{"text":"Good.","start":6.7999997,"end":7.12,"sentiment":"positive","sentiment_score":0.4829539954662323},{"text":"Thanks.","start":7.12,"end":7.44,"sentiment":"positive","sentiment_score":0.5166242122650146}],"sentiment":"neutral","sentiment_score":0.17284099198877811,"num_words":8,"start":2.1599998,"end":7.44},{"sentences":[{"text":"How are you?","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.2939891715844472},{"text":"Oh, no.","start":16.355,"end":16.835001,"sentiment":"neutral","sentiment_score":-0.0320457499474287},{"text":"It's that's oh, that's okay.","start":16.835001,"end":24.135,"sentiment":"neutral","sentiment_score":-0.005678623542189598},{"text":"We can reschedule.","start":24.675,"end":25.575,"sentiment":"neutral","sentiment_score":0.02546454593539238},{"text":"Obviously, now it's a bit busy for you, which is perfectly fine.","start":25.715,"end":29.64,"sentiment":"neutral","sentiment_score":-0.022230116029580433}],"sentiment":"neutral","sentiment_score":0.02396460570394993,"num_words":25,"start":7.44,"end":29.64},{"sentences":[{"text":"It usually takes about half an hour or so.","start":33.22,"end":36.28,"sentiment":"neutral","sentiment_score":-0.009395349874264665},{"text":"Okay.","start":41.059998,"end":41.559998,"sentiment":"neutral","sentiment_score":0.02074182406067848},{"text":"Let's do that.","start":41.62,"end":42.725002,"sentiment":"neutral","sentiment_score":0.027436221328874428},{"text":"That's all good.","start":45.025,"end":45.825,"sentiment":"neutral","sentiment_score":0.18890209992726645},{"text":"Let's do it then.","start":45.825,"end":46.965,"sentiment":"neutral","sentiment_score":0.09948369674384594}],"sentiment":"neutral","sentiment_score":0.04915667129680514,"num_words":20,"start":33.22,"end":46.965},{"sentences":[{"text":"When is better for you?","start":47.025,"end":49.985,"sentiment":"neutral","sentiment_score":0.03644573912024498},{"text":"Are you quite flexible with times if you're on holiday?","start":49.985,"end":52.785,"sentiment":"neutral","sentiment_score":0.02483189906924963},{"text":"Or mhmm.","start":52.785,"end":57.24,"sentiment":"neutral","sentiment_score":0.018572314642369747},{"text":"Okay.","start":58.84,"end":59.24,"sentiment":"neutral","sentiment_score":0.02371605299413204},{"text":"Let me have a little look.","start":59.24,"end":60.620003,"sentiment":"neutral","sentiment_score":0.026472025861342747}],"sentiment":"neutral","sentiment_score":0.027093355155860383,"num_words":24,"start":47.025,"end":60.620003},{"sentences":[{"text":"Yep.","start":62.84,"end":63.34,"sentiment":"neutral","sentiment_score":0.03034725785255432},{"text":"Okay.","start":63.64,"end":64.04,"sentiment":"neutral","sentiment_score":0.0217460785061121},{"text":"Let me yeah.","start":64.04,"end":66.62,"sentiment":"neutral","sentiment_score":0.01960962824523449},{"text":"Let me see.","start":67.880005,"end":69.1,"sentiment":"neutral","sentiment_score":0.010255877549449602},{"text":"No.","start":70.6,"end":70.840004,"sentiment":"neutral","sentiment_score":-0.022069118916988373}],"sentiment":"neutral","sentiment_score":0.01329119275841448,"num_words":9,"start":62.84,"end":70.840004},{"sentences":[{"text":"That's okay.","start":70.840004,"end":71.66,"sentiment":"neutral","sentiment_score":0.004273983649909496},{"text":"Now I could do Monday, the thirty first.","start":72.805,"end":76.90501,"sentiment":"neutral","sentiment_score":0.02633670694194734},{"text":"What about twelve, 11:30 works?","start":78.165,"end":82.185005,"sentiment":"neutral","sentiment_score":0.02363681569695473},{"text":"Yeah?","start":83.685005,"end":84.185005,"sentiment":"neutral","sentiment_score":0.12049677968025208},{"text":"Okay.","start":84.245,"end":84.57,"sentiment":"neutral","sentiment_score":0.18568259477615356}],"sentiment":"neutral","sentiment_score":0.03785912210450453,"num_words":17,"start":70.840004,"end":84.57},{"sentences":[{"text":"Amazing.","start":85.21,"end":85.71,"sentiment":"neutral","sentiment_score":0.3050721287727356},{"text":"I will get that all booked in on Monday the thirty first at 11:30 for you.","start":85.85,"end":90.51,"sentiment":"neutral","sentiment_score":0.1566407037898898},{"text":"No worries.","start":92.57,"end":93.13,"sentiment":"neutral","sentiment_score":0.20674729347229004},{"text":"I hope you have a lovely wedding.","start":93.13,"end":94.59,"sentiment":"neutral","sentiment_score":0.2359268537589482},{"text":"No.","start":95.37,"end":95.77,"sentiment":"neutral","sentiment_score":0.09362219274044035}],"sentiment":"neutral","sentiment_score":0.18407141279291223,"num_words":27,"start":85.21,"end":95.77},{"sentences":[{"text":"All good.","start":95.77,"end":96.51,"sentiment":"neutral","sentiment_score":0.22552787512540817},{"text":"You enjoy your wedding.","start":96.63494,"end":97.67494,"sentiment":"positive","sentiment_score":0.33681465685367584},{"text":"I will speak to you Monday.","start":97.67494,"end":98.97494,"sentiment":"neutral","sentiment_score":0.21599163115024567},{"text":"You too.","start":101.91494,"end":102.55494,"sentiment":"neutral","sentiment_score":0.20451852679252625},{"text":"Bye.","start":102.55494,"end":103.05494,"sentiment":"neutral","sentiment_score":0.13193027675151825}],"sentiment":"neutral","sentiment_score":0.2423487663269043,"num_words":15,"start":95.77,"end":103.05494}]}}]},{"alternatives":[{"transcript":"Hi, Veronica. It's Carmen. How are you? Oh, I'm good. Thanks. See, can I just say my apologies for not taking the call at six, and I'm actually at a wedding? So as I was telling the receptionist, I I actually got a an invite later in the piece. So yeah. How long how long do you think it it it'll take? Okay. I'm on holidays next week. I've got nothing planned for next week. So I am I am the only commitment I will have is Thursday night at six for an hour. So but I can do during the day. Maybe Monday, Monday and Wednesday. I might have to pick my son up from boxing, but yep. Yep. That's perfect. I can do that. Hello? Oh, awesome. Thank you very much. I'm so sorry about that. Thank you so much. I appreciate that. Have a good one. Okay. Bye.","confidence":0.99609375,"words":[{"word":"hi","start":3.9199998,"end":4.24,"confidence":0.9902344,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11913743615150452},{"word":"veronica","start":4.24,"end":4.64,"confidence":0.99658203,"punctuated_word":"Veronica.","sentiment":"neutral","sentiment_score":0.10324546694755554},{"word":"it's","start":4.64,"end":4.88,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12722744047641754},{"word":"carmen","start":4.88,"end":5.2799997,"confidence":0.9921875,"punctuated_word":"Carmen.","sentiment":"neutral","sentiment_score":0.14710241556167605},{"word":"how","start":5.2799997,"end":5.44,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2107831835746765},{"word":"are","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17082473635673523},{"word":"you","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.16636118292808533},{"word":"oh","start":8.48,"end":8.559999,"confidence":0.7841797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.18329648673534393},{"word":"i'm","start":8.559999,"end":8.72,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2735239863395691},{"word":"good","start":8.72,"end":8.96,"confidence":0.9909668,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3496629595756531},{"word":"thanks","start":8.96,"end":9.36,"confidence":0.96875,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.39495107531547546},{"word":"see","start":9.36,"end":9.599999,"confidence":0.5994873,"punctuated_word":"See,","sentiment":"neutral","sentiment_score":0.04607316851615906},{"word":"can","start":9.599999,"end":9.76,"confidence":0.9770508,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02438468486070633},{"word":"i","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008741799741983414},{"word":"just","start":9.92,"end":10.16,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005573805421590805},{"word":"say","start":10.16,"end":10.48,"confidence":0.99609375,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.014548230916261671},{"word":"my","start":10.48,"end":10.639999,"confidence":0.57128906,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06807062774896622},{"word":"apologies","start":10.639999,"end":11.139999,"confidence":0.99902344,"punctuated_word":"apologies","sentiment":"neutral","sentiment_score":-0.1392102688550949},{"word":"for","start":11.2,"end":11.7,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14291810989379883},{"word":"not","start":11.759999,"end":12.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13343365490436554},{"word":"taking","start":12.08,"end":12.4,"confidence":1.0,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.1354397088289261},{"word":"the","start":12.4,"end":12.559999,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08236902952194214},{"word":"call","start":12.559999,"end":12.719999,"confidence":0.96435547,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0795232281088829},{"word":"at","start":12.719999,"end":13.219999,"confidence":0.9160156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06430620700120926},{"word":"six","start":13.44,"end":13.84,"confidence":0.7216797,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":-0.06011633947491646},{"word":"and","start":13.84,"end":14.34,"confidence":0.97802734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05831097811460495},{"word":"i'm","start":14.355,"end":14.594999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05494263023138046},{"word":"actually","start":14.594999,"end":14.714999,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.048247311264276505},{"word":"at","start":14.714999,"end":14.834999,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04864239692687988},{"word":"a","start":14.834999,"end":15.075,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03974863886833191},{"word":"wedding","start":15.075,"end":15.575,"confidence":0.98950195,"punctuated_word":"wedding?","sentiment":"neutral","sentiment_score":-0.04158518463373184},{"word":"so","start":16.115,"end":16.435,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023705020546913147},{"word":"as","start":16.435,"end":16.595,"confidence":0.9453125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02914364263415337},{"word":"i","start":16.595,"end":16.675,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03458184003829956},{"word":"was","start":16.675,"end":16.835,"confidence":0.8989258,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02831113710999489},{"word":"telling","start":16.835,"end":17.154999,"confidence":0.9428711,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.028677694499492645},{"word":"the","start":17.154999,"end":17.314999,"confidence":0.59033203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025324130430817604},{"word":"receptionist","start":17.314999,"end":17.814999,"confidence":0.92122394,"punctuated_word":"receptionist,","sentiment":"neutral","sentiment_score":-0.01396315824240446},{"word":"i","start":18.115,"end":18.435,"confidence":0.8388672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026988614350557327},{"word":"i","start":18.435,"end":18.515,"confidence":0.9194336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027287939563393593},{"word":"actually","start":18.515,"end":18.835,"confidence":0.9941406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.004125684499740601},{"word":"got","start":18.835,"end":18.994999,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.008152332156896591},{"word":"a","start":18.994999,"end":19.494999,"confidence":0.91748047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00960758700966835},{"word":"an","start":19.795,"end":19.955,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.006372328847646713},{"word":"invite","start":19.955,"end":20.455,"confidence":0.95947266,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.008967626839876175},{"word":"later","start":21.395,"end":21.634998,"confidence":0.9160156,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.012428771704435349},{"word":"in","start":21.634998,"end":21.795,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.006675591692328453},{"word":"the","start":21.795,"end":21.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003171844407916069},{"word":"piece","start":21.955,"end":22.455,"confidence":0.8642578,"punctuated_word":"piece.","sentiment":"neutral","sentiment_score":-0.0058166272938251495},{"word":"so","start":23.154999,"end":23.654999,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.000292804092168808},{"word":"yeah","start":23.965,"end":24.465,"confidence":0.9675293,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.021608710289001465},{"word":"how","start":28.990002,"end":29.230001,"confidence":0.8232422,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.06917497515678406},{"word":"long","start":29.230001,"end":29.730001,"confidence":0.9902344,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.009010429494082928},{"word":"how","start":30.19,"end":30.43,"confidence":0.9873047,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.010717160068452358},{"word":"long","start":30.43,"end":30.59,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.010073607787489893},{"word":"do","start":30.59,"end":30.75,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.012385026551783083},{"word":"you","start":30.75,"end":30.830002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008045194670557976},{"word":"think","start":30.830002,"end":31.07,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.016038812696933746},{"word":"it","start":31.07,"end":31.230001,"confidence":0.98535156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011181467212736608},{"word":"it","start":31.230001,"end":31.310001,"confidence":0.48120117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011204869486391544},{"word":"it'll","start":31.390001,"end":31.710001,"confidence":0.99658203,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.0101228104904294},{"word":"take","start":31.710001,"end":32.21,"confidence":0.9946289,"punctuated_word":"take?","sentiment":"neutral","sentiment_score":-0.0061532738618552685},{"word":"okay","start":37.39,"end":37.89,"confidence":0.8540039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004072828218340874},{"word":"i'm","start":38.91,"end":39.07,"confidence":0.986084,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.014190902933478355},{"word":"on","start":39.07,"end":39.31,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.019169293344020844},{"word":"holidays","start":39.31,"end":39.79,"confidence":0.95410156,"punctuated_word":"holidays","sentiment":"neutral","sentiment_score":-0.009459342807531357},{"word":"next","start":39.79,"end":40.11,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.010632894933223724},{"word":"week","start":40.11,"end":40.455,"confidence":0.9980469,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.012121361680328846},{"word":"i've","start":42.135002,"end":42.295002,"confidence":0.9440918,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02503366582095623},{"word":"got","start":42.295002,"end":42.535004,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0034336894750595093},{"word":"nothing","start":42.535004,"end":43.015003,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.006485167890787125},{"word":"planned","start":43.015003,"end":43.415,"confidence":0.98828125,"punctuated_word":"planned","sentiment":"neutral","sentiment_score":-0.024170413613319397},{"word":"for","start":43.415,"end":43.575,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014746781438589096},{"word":"next","start":43.575,"end":43.815002,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.005249422043561935},{"word":"week","start":43.815002,"end":44.315002,"confidence":0.8186035,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.003062695264816284},{"word":"so","start":45.255,"end":45.755,"confidence":0.9536133,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17488302290439606},{"word":"i","start":53.11,"end":53.350002,"confidence":0.6538086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014340285211801527},{"word":"am","start":53.350002,"end":53.850002,"confidence":0.9970703,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.015392450615763664},{"word":"i","start":53.91,"end":54.07,"confidence":0.9291992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025405313819646835},{"word":"am","start":54.07,"end":54.23,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.02016245760023594},{"word":"the","start":54.31,"end":54.55,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014557326212525368},{"word":"only","start":54.55,"end":54.87,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.007302237674593925},{"word":"commitment","start":54.87,"end":55.37,"confidence":0.99902344,"punctuated_word":"commitment","sentiment":"neutral","sentiment_score":0.008273506537079811},{"word":"i","start":55.510002,"end":55.670002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018408793956041336},{"word":"will","start":55.670002,"end":55.91,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02446863427758217},{"word":"have","start":55.91,"end":56.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.024408290162682533},{"word":"is","start":56.39,"end":56.71,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016900889575481415},{"word":"thursday","start":56.71,"end":57.11,"confidence":0.9941406,"punctuated_word":"Thursday","sentiment":"neutral","sentiment_score":0.02181139960885048},{"word":"night","start":57.11,"end":57.350002,"confidence":0.9951172,"punctuated_word":"night","sentiment":"neutral","sentiment_score":0.02055433578789234},{"word":"at","start":57.350002,"end":57.510002,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01405152678489685},{"word":"six","start":57.510002,"end":58.010002,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.01301101315766573},{"word":"for","start":59.190002,"end":59.43,"confidence":0.9707031,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01613563299179077},{"word":"an","start":59.43,"end":59.670002,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.029446491971611977},{"word":"hour","start":59.670002,"end":60.15,"confidence":0.90722656,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":0.02167988009750843},{"word":"so","start":60.15,"end":60.27,"confidence":0.93603516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022963300347328183},{"word":"but","start":60.39,"end":60.63,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.028492050245404243},{"word":"i","start":60.63,"end":60.71,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030734442174434665},{"word":"can","start":60.71,"end":60.95,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.036000773310661316},{"word":"do","start":60.95,"end":61.190002,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02712861075997353},{"word":"during","start":61.190002,"end":61.43,"confidence":0.83203125,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.026146788150072094},{"word":"the","start":61.43,"end":61.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02743864431977272},{"word":"day","start":61.59,"end":62.09,"confidence":0.86694336,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.02846498042345047},{"word":"maybe","start":63.75,"end":64.25,"confidence":0.6772461,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.01814400963485241},{"word":"monday","start":64.31,"end":64.81,"confidence":0.7003174,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.019931919872760773},{"word":"monday","start":65.625,"end":66.024994,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.02008761465549469},{"word":"and","start":66.024994,"end":66.185,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016280177980661392},{"word":"wednesday","start":66.185,"end":66.685,"confidence":0.85131836,"punctuated_word":"Wednesday.","sentiment":"neutral","sentiment_score":0.015172990038990974},{"word":"i","start":67.384995,"end":67.625,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013377081602811812},{"word":"might","start":67.625,"end":67.784996,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.01394914835691452},{"word":"have","start":67.784996,"end":67.945,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01034990232437849},{"word":"to","start":67.945,"end":68.104996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01021856628358364},{"word":"pick","start":68.104996,"end":68.265,"confidence":0.99902344,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":0.006391303613781929},{"word":"my","start":68.265,"end":68.424995,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.006978908553719521},{"word":"son","start":68.424995,"end":68.66499,"confidence":0.99902344,"punctuated_word":"son","sentiment":"neutral","sentiment_score":0.0029344651848077774},{"word":"up","start":68.66499,"end":68.825,"confidence":0.98535156,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.007629310712218285},{"word":"from","start":68.825,"end":68.98499,"confidence":0.96240234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.005968382582068443},{"word":"boxing","start":68.98499,"end":69.465,"confidence":0.75683594,"punctuated_word":"boxing,","sentiment":"neutral","sentiment_score":0.001907127327285707},{"word":"but","start":69.465,"end":69.965,"confidence":0.99121094,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.002863926813006401},{"word":"yep","start":77.145,"end":77.645,"confidence":0.99397784,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.02655307948589325},{"word":"yep","start":82.46,"end":82.86,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0777551606297493},{"word":"that's","start":82.86,"end":83.18,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2083582878112793},{"word":"perfect","start":83.18,"end":83.68,"confidence":0.9995117,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.2327125370502472},{"word":"i","start":83.74,"end":83.899994,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14513756334781647},{"word":"can","start":83.899994,"end":83.979996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13200031220912933},{"word":"do","start":83.979996,"end":84.21999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13140098750591278},{"word":"that","start":84.21999,"end":84.71999,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.11000875383615494},{"word":"hello","start":85.899994,"end":86.399994,"confidence":0.5684204,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.1335800737142563},{"word":"oh","start":90.53999,"end":90.78,"confidence":0.7524414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.3124845623970032},{"word":"awesome","start":90.78,"end":91.28,"confidence":0.99902344,"punctuated_word":"awesome.","sentiment":"positive","sentiment_score":0.3930689990520478},{"word":"thank","start":91.34,"end":91.5,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4272528886795044},{"word":"you","start":91.5,"end":91.74,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4107978641986847},{"word":"very","start":91.74,"end":91.979996,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.43942567706108093},{"word":"much","start":91.979996,"end":92.479996,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.49190211296081543},{"word":"i'm","start":93.5,"end":93.74,"confidence":0.7470703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.23296312987804413},{"word":"so","start":93.74,"end":93.979996,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.19910599291324615},{"word":"sorry","start":93.979996,"end":94.21999,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":0.23237712681293488},{"word":"about","start":94.21999,"end":94.46,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.09807683527469636},{"word":"that","start":94.46,"end":94.96,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.12104029208421709},{"word":"thank","start":99.255,"end":99.415,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4466710090637207},{"word":"you","start":99.415,"end":99.575,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47433507442474365},{"word":"so","start":99.575,"end":99.735,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5811169147491455},{"word":"much","start":99.735,"end":99.895004,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5189340114593506},{"word":"i","start":99.895004,"end":100.055,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.504571795463562},{"word":"appreciate","start":100.055,"end":100.455,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5720197558403015},{"word":"that","start":100.455,"end":100.615,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5206587314605713},{"word":"have","start":100.615,"end":100.775,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5518679022789001},{"word":"a","start":100.775,"end":100.855,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5080592632293701},{"word":"good","start":100.855,"end":101.015,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4662629663944245},{"word":"one","start":101.015,"end":101.515,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.44150444865226746},{"word":"okay","start":103.015,"end":103.495,"confidence":0.97924805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10012286901474},{"word":"bye","start":103.495,"end":103.995,"confidence":0.99072266,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.060445819050073624}],"paragraphs":{"transcript":"\nHi, Veronica. It's Carmen. How are you? Oh, I'm good. Thanks.\n\nSee, can I just say my apologies for not taking the call at six, and I'm actually at a wedding? So as I was telling the receptionist, I I actually got a an invite later in the piece. So yeah. How long how long do you think it it it'll take? Okay.\n\nI'm on holidays next week. I've got nothing planned for next week. So I am I am the only commitment I will have is Thursday night at six for an hour. So but I can do during the day. Maybe Monday, Monday and Wednesday.\n\nI might have to pick my son up from boxing, but yep. Yep. That's perfect. I can do that. Hello?\n\nOh, awesome. Thank you very much. I'm so sorry about that. Thank you so much. I appreciate that.\n\nHave a good one. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Veronica.","start":3.9199998,"end":4.64,"sentiment":"neutral","sentiment_score":0.11119145154953003},{"text":"It's Carmen.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.13716492801904678},{"text":"How are you?","start":5.2799997,"end":6.1,"sentiment":"neutral","sentiment_score":0.18265636761983237},{"text":"Oh, I'm good.","start":8.48,"end":8.96,"sentiment":"neutral","sentiment_score":0.26882781088352203},{"text":"Thanks.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.39495107531547546}],"sentiment":"neutral","sentiment_score":0.20419239726933566,"num_words":11,"start":3.9199998,"end":9.36},{"sentences":[{"text":"See, can I just say my apologies for not taking the call at six, and I'm actually at a wedding?","start":9.36,"end":15.575,"sentiment":"neutral","sentiment_score":-0.0563319543376565},{"text":"So as I was telling the receptionist, I I actually got a an invite later in the piece.","start":16.115,"end":22.455,"sentiment":"neutral","sentiment_score":-0.013172323453343578},{"text":"So yeah.","start":23.154999,"end":24.465,"sentiment":"neutral","sentiment_score":0.010950757190585136},{"text":"How long how long do you think it it it'll take?","start":28.990002,"end":32.21,"sentiment":"neutral","sentiment_score":-0.0032506979239935226},{"text":"Okay.","start":37.39,"end":37.89,"sentiment":"neutral","sentiment_score":-0.004072828218340874}],"sentiment":"neutral","sentiment_score":-0.02657057499835411,"num_words":52,"start":9.36,"end":37.89},{"sentences":[{"text":"I'm on holidays next week.","start":38.91,"end":40.455,"sentiment":"neutral","sentiment_score":-0.013114759139716626},{"text":"I've got nothing planned for next week.","start":42.135002,"end":44.315002,"sentiment":"neutral","sentiment_score":-0.0045877862721681595},{"text":"So I am I am the only commitment I will have is Thursday night at six for an hour.","start":45.255,"end":60.15,"sentiment":"neutral","sentiment_score":0.026378604681476167},{"text":"So but I can do during the day.","start":60.15,"end":62.09,"sentiment":"neutral","sentiment_score":0.028421198716387153},{"text":"Maybe Monday, Monday and Wednesday.","start":63.75,"end":66.685,"sentiment":"neutral","sentiment_score":0.017923342436552046}],"sentiment":"neutral","sentiment_score":0.01637480661950328,"num_words":44,"start":38.91,"end":66.685},{"sentences":[{"text":"I might have to pick my son up from boxing, but yep.","start":67.384995,"end":77.645,"sentiment":"neutral","sentiment_score":0.008616112434538081},{"text":"Yep.","start":82.46,"end":82.86,"sentiment":"neutral","sentiment_score":0.0777551606297493},{"text":"That's perfect.","start":82.86,"end":83.68,"sentiment":"neutral","sentiment_score":0.22053541243076324},{"text":"I can do that.","start":83.74,"end":84.71999,"sentiment":"neutral","sentiment_score":0.12963690422475338},{"text":"Hello?","start":85.899994,"end":86.399994,"sentiment":"neutral","sentiment_score":0.1335800737142563}],"sentiment":"neutral","sentiment_score":0.06371735126595013,"num_words":20,"start":67.384995,"end":86.399994},{"sentences":[{"text":"Oh, awesome.","start":90.53999,"end":91.28,"sentiment":"positive","sentiment_score":0.35277678072452545},{"text":"Thank you very much.","start":91.34,"end":92.479996,"sentiment":"positive","sentiment_score":0.44234463572502136},{"text":"I'm so sorry about that.","start":93.5,"end":94.96,"sentiment":"neutral","sentiment_score":0.17671267539262772},{"text":"Thank you so much.","start":99.255,"end":99.895004,"sentiment":"positive","sentiment_score":0.5052642524242401},{"text":"I appreciate that.","start":99.895004,"end":100.615,"sentiment":"positive","sentiment_score":0.5324167609214783}],"sentiment":"positive","sentiment_score":0.3876001540985372,"num_words":18,"start":90.53999,"end":100.615},{"sentences":[{"text":"Have a good one.","start":100.615,"end":101.515,"sentiment":"positive","sentiment_score":0.49192364513874054},{"text":"Okay.","start":103.015,"end":103.495,"sentiment":"neutral","sentiment_score":0.10012286901474},{"text":"Bye.","start":103.495,"end":103.995,"sentiment":"neutral","sentiment_score":0.060445819050073624}],"sentiment":"positive","sentiment_score":0.3547105447699626,"num_words":6,"start":100.615,"end":103.995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Monica speaking.\n\nChannel 1: Hi, Veronica. It's Carmen. How are you?\n\nChannel 0: Yeah. Good. Thanks. How are you?\n\nChannel 1: Oh, I'm good. Thanks. See, can I just say my apologies for not taking the call at six, and I'm actually at a wedding? So\n\nChannel 0: Oh,\n\nChannel 1: as I\n\nChannel 0: no.\n\nChannel 1: was telling\n\nChannel 0: It's\n\nChannel 1: the receptionist, I I actually got a an invite\n\nChannel 0: that's\n\nChannel 1: later\n\nChannel 0: oh,\n\nChannel 1: in the piece. So\n\nChannel 0: that's okay.\n\nChannel 1: yeah.\n\nChannel 0: We can reschedule. Obviously, now it's a bit busy for you, which is perfectly\n\nChannel 1: How\n\nChannel 0: fine.\n\nChannel 1: long how long do you think it it it'll take?\n\nChannel 0: It usually takes about half an hour or so.\n\nChannel 1: Okay. I'm on holidays next week.\n\nChannel 0: Okay. Let's do\n\nChannel 1: I've\n\nChannel 0: that.\n\nChannel 1: got nothing planned for next week.\n\nChannel 0: That's\n\nChannel 1: So\n\nChannel 0: all good. Let's do it then. When is better for you? Are you quite flexible with times if you're on holiday? Or\n\nChannel 1: I am I am the only commitment I will have is Thursday\n\nChannel 0: mhmm.\n\nChannel 1: night at six\n\nChannel 0: Okay.\n\nChannel 1: for\n\nChannel 0: Let me\n\nChannel 1: an\n\nChannel 0: have\n\nChannel 1: hour.\n\nChannel 0: a little look.\n\nChannel 1: So but I can do during the day.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Maybe\n\nChannel 0: Let\n\nChannel 1: Monday,\n\nChannel 0: me\n\nChannel 1: Monday and\n\nChannel 0: yeah.\n\nChannel 1: Wednesday. I might have\n\nChannel 0: Let\n\nChannel 1: to pick\n\nChannel 0: me\n\nChannel 1: my son\n\nChannel 0: see.\n\nChannel 1: up from boxing, but\n\nChannel 0: No. That's okay. Now I could do Monday, the thirty first.\n\nChannel 1: yep.\n\nChannel 0: What about twelve, 11:30 works?\n\nChannel 1: Yep. That's perfect.\n\nChannel 0: Yeah?\n\nChannel 1: I can do that.\n\nChannel 0: Okay. Amazing. I\n\nChannel 1: Hello?\n\nChannel 0: will get that all booked in on Monday the thirty first at 11:30 for you.\n\nChannel 1: Oh, awesome. Thank you very much.\n\nChannel 0: No worries. I hope you\n\nChannel 1: I'm\n\nChannel 0: have a\n\nChannel 1: so\n\nChannel 0: lovely\n\nChannel 1: sorry\n\nChannel 0: wedding.\n\nChannel 1: about that.\n\nChannel 0: No. All good. You enjoy your wedding. I will speak to you Monday.\n\nChannel 1: Thank you so much. I appreciate that. Have a good one.\n\nChannel 0: You too. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.031330738216638565},{"text":"This is Monica speaking.","start":2.56,"end":3.78,"sentiment":"neutral","sentiment_score":0.026510286144912243}],"sentiment":"neutral","sentiment_score":0.027474376559257507,"channel":0,"num_words":5,"start":2.1599998,"end":3.78},{"sentences":[{"text":"Hi, Veronica.","start":3.9199998,"end":4.64,"sentiment":"neutral","sentiment_score":0.11119145154953003},{"text":"It's Carmen.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.13716492801904678},{"text":"How are you?","start":5.2799997,"end":6.1,"sentiment":"neutral","sentiment_score":0.18265636761983237}],"sentiment":"neutral","sentiment_score":0.14924026599952153,"channel":1,"num_words":7,"start":3.9199998,"end":6.1},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.24577784538269043},{"text":"Good.","start":6.7999997,"end":7.12,"sentiment":"positive","sentiment_score":0.4829539954662323},{"text":"Thanks.","start":7.12,"end":7.44,"sentiment":"positive","sentiment_score":0.5166242122650146},{"text":"How are you?","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":0.2939891715844472}],"sentiment":"positive","sentiment_score":0.3545539279778798,"channel":0,"num_words":6,"start":6.3999996,"end":8.26},{"sentences":[{"text":"Oh, I'm good.","start":8.48,"end":8.96,"sentiment":"neutral","sentiment_score":0.26882781088352203},{"text":"Thanks.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.39495107531547546},{"text":"See, can I just say my apologies for not taking the call at six, and I'm actually at a wedding?","start":9.36,"end":15.575,"sentiment":"neutral","sentiment_score":-0.0563319543376565},{"text":"So","start":16.115,"end":16.435,"sentiment":"neutral","sentiment_score":-0.023705020546913147}],"sentiment":"neutral","sentiment_score":0.0020436160266399384,"channel":1,"num_words":25,"start":8.48,"end":16.435},{"sentences":[{"text":"Oh,","start":16.355,"end":16.595001,"sentiment":"neutral","sentiment_score":-0.022381123155355453}],"sentiment":"neutral","sentiment_score":-0.022381123155355453,"channel":0,"num_words":1,"start":16.355,"end":16.595001},{"sentences":[{"text":"as I","start":16.435,"end":16.675,"sentiment":"neutral","sentiment_score":-0.03186274133622646}],"sentiment":"neutral","sentiment_score":-0.03186274133622646,"channel":1,"num_words":2,"start":16.435,"end":16.675},{"sentences":[{"text":"no.","start":16.595001,"end":16.835001,"sentiment":"neutral","sentiment_score":-0.04171037673950195}],"sentiment":"neutral","sentiment_score":-0.04171037673950195,"channel":0,"num_words":1,"start":16.595001,"end":16.835001},{"sentences":[{"text":"was telling","start":16.675,"end":17.154999,"sentiment":"neutral","sentiment_score":-0.028494415804743767}],"sentiment":"neutral","sentiment_score":-0.028494415804743767,"channel":1,"num_words":2,"start":16.675,"end":17.154999},{"sentences":[{"text":"It's","start":16.835001,"end":17.155,"sentiment":"neutral","sentiment_score":-0.02637551724910736}],"sentiment":"neutral","sentiment_score":-0.02637551724910736,"channel":0,"num_words":1,"start":16.835001,"end":17.155},{"sentences":[{"text":"the receptionist, I I actually got a an invite","start":17.154999,"end":20.455,"sentiment":"neutral","sentiment_score":-0.007176628025869529}],"sentiment":"neutral","sentiment_score":-0.007176628025869529,"channel":1,"num_words":9,"start":17.154999,"end":20.455},{"sentences":[{"text":"that's","start":21.155,"end":21.315,"sentiment":"neutral","sentiment_score":-0.015510139986872671}],"sentiment":"neutral","sentiment_score":-0.015510139986872671,"channel":0,"num_words":1,"start":21.155,"end":21.315},{"sentences":[{"text":"later","start":21.395,"end":21.634998,"sentiment":"neutral","sentiment_score":-0.012428771704435349}],"sentiment":"neutral","sentiment_score":-0.012428771704435349,"channel":1,"num_words":1,"start":21.395,"end":21.634998},{"sentences":[{"text":"oh,","start":21.395,"end":21.895,"sentiment":"neutral","sentiment_score":-0.010818280279636385}],"sentiment":"neutral","sentiment_score":-0.010818280279636385,"channel":0,"num_words":1,"start":21.395,"end":21.895},{"sentences":[{"text":"in the piece.","start":21.634998,"end":22.455,"sentiment":"neutral","sentiment_score":-0.005221354464689891},{"text":"So","start":23.154999,"end":23.654999,"sentiment":"neutral","sentiment_score":0.000292804092168808}],"sentiment":"neutral","sentiment_score":-0.003842814825475216,"channel":1,"num_words":4,"start":21.634998,"end":23.654999},{"sentences":[{"text":"that's okay.","start":23.155,"end":24.135,"sentiment":"neutral","sentiment_score":0.012155409902334213}],"sentiment":"neutral","sentiment_score":0.012155409902334213,"channel":0,"num_words":2,"start":23.155,"end":24.135},{"sentences":[{"text":"yeah.","start":23.965,"end":24.465,"sentiment":"neutral","sentiment_score":0.021608710289001465}],"sentiment":"neutral","sentiment_score":0.021608710289001465,"channel":1,"num_words":1,"start":23.965,"end":24.465},{"sentences":[{"text":"We can reschedule.","start":24.675,"end":25.575,"sentiment":"neutral","sentiment_score":0.02546454593539238},{"text":"Obviously, now it's a bit busy for you, which is perfectly","start":25.715,"end":29.08,"sentiment":"neutral","sentiment_score":-0.027646979825063187}],"sentiment":"neutral","sentiment_score":-0.01626593859067985,"channel":0,"num_words":14,"start":24.675,"end":29.08},{"sentences":[{"text":"How","start":28.990002,"end":29.230001,"sentiment":"neutral","sentiment_score":0.06917497515678406}],"sentiment":"neutral","sentiment_score":0.06917497515678406,"channel":1,"num_words":1,"start":28.990002,"end":29.230001},{"sentences":[{"text":"fine.","start":29.14,"end":29.64,"sentiment":"neutral","sentiment_score":0.03735538572072983}],"sentiment":"neutral","sentiment_score":0.03735538572072983,"channel":0,"num_words":1,"start":29.14,"end":29.64},{"sentences":[{"text":"long how long do you think it it it'll take?","start":29.230001,"end":32.21,"sentiment":"neutral","sentiment_score":-0.01049326523207128}],"sentiment":"neutral","sentiment_score":-0.01049326523207128,"channel":1,"num_words":10,"start":29.230001,"end":32.21},{"sentences":[{"text":"It usually takes about half an hour or so.","start":33.22,"end":36.28,"sentiment":"neutral","sentiment_score":-0.009395349874264665}],"sentiment":"neutral","sentiment_score":-0.009395349874264665,"channel":0,"num_words":9,"start":33.22,"end":36.28},{"sentences":[{"text":"Okay.","start":37.39,"end":37.89,"sentiment":"neutral","sentiment_score":-0.004072828218340874},{"text":"I'm on holidays next week.","start":38.91,"end":40.455,"sentiment":"neutral","sentiment_score":-0.013114759139716626}],"sentiment":"neutral","sentiment_score":-0.011607770652820667,"channel":1,"num_words":6,"start":37.39,"end":40.455},{"sentences":[{"text":"Okay.","start":41.059998,"end":41.559998,"sentiment":"neutral","sentiment_score":0.02074182406067848},{"text":"Let's do","start":41.62,"end":42.225002,"sentiment":"neutral","sentiment_score":0.03372869733721018}],"sentiment":"neutral","sentiment_score":0.02939973957836628,"channel":0,"num_words":3,"start":41.059998,"end":42.225002},{"sentences":[{"text":"I've","start":42.135002,"end":42.295002,"sentiment":"neutral","sentiment_score":0.02503366582095623}],"sentiment":"neutral","sentiment_score":0.02503366582095623,"channel":1,"num_words":1,"start":42.135002,"end":42.295002},{"sentences":[{"text":"that.","start":42.225002,"end":42.725002,"sentiment":"neutral","sentiment_score":0.01485126931220293}],"sentiment":"neutral","sentiment_score":0.01485126931220293,"channel":0,"num_words":1,"start":42.225002,"end":42.725002},{"sentences":[{"text":"got nothing planned for next week.","start":42.295002,"end":44.315002,"sentiment":"neutral","sentiment_score":-0.009524694954355558}],"sentiment":"neutral","sentiment_score":-0.009524694954355558,"channel":1,"num_words":6,"start":42.295002,"end":44.315002},{"sentences":[{"text":"That's","start":45.025,"end":45.345,"sentiment":"neutral","sentiment_score":0.08539032936096191}],"sentiment":"neutral","sentiment_score":0.08539032936096191,"channel":0,"num_words":1,"start":45.025,"end":45.345},{"sentences":[{"text":"So","start":45.255,"end":45.755,"sentiment":"neutral","sentiment_score":0.17488302290439606}],"sentiment":"neutral","sentiment_score":0.17488302290439606,"channel":1,"num_words":1,"start":45.255,"end":45.755},{"sentences":[{"text":"all good.","start":45.345,"end":45.825,"sentiment":"neutral","sentiment_score":0.2406579852104187},{"text":"Let's do it then.","start":45.825,"end":46.965,"sentiment":"neutral","sentiment_score":0.09948369674384594},{"text":"When is better for you?","start":47.025,"end":49.985,"sentiment":"neutral","sentiment_score":0.03644573912024498},{"text":"Are you quite flexible with times if you're on holiday?","start":49.985,"end":52.785,"sentiment":"neutral","sentiment_score":0.02483189906924963},{"text":"Or","start":52.785,"end":53.185,"sentiment":"neutral","sentiment_score":0.016647374257445335}],"sentiment":"neutral","sentiment_score":0.060292991724881256,"channel":0,"num_words":22,"start":45.345,"end":53.185},{"sentences":[{"text":"I am I am the only commitment I will have is Thursday","start":53.11,"end":57.11,"sentiment":"neutral","sentiment_score":0.01761929877102375}],"sentiment":"neutral","sentiment_score":0.01761929877102375,"channel":1,"num_words":12,"start":53.11,"end":57.11},{"sentences":[{"text":"mhmm.","start":57.025,"end":57.24,"sentiment":"neutral","sentiment_score":0.02049725502729416}],"sentiment":"neutral","sentiment_score":0.02049725502729416,"channel":0,"num_words":1,"start":57.025,"end":57.24},{"sentences":[{"text":"night at six","start":57.11,"end":58.010002,"sentiment":"neutral","sentiment_score":0.01587229191015164}],"sentiment":"neutral","sentiment_score":0.01587229191015164,"channel":1,"num_words":3,"start":57.11,"end":58.010002},{"sentences":[{"text":"Okay.","start":58.84,"end":59.24,"sentiment":"neutral","sentiment_score":0.02371605299413204}],"sentiment":"neutral","sentiment_score":0.02371605299413204,"channel":0,"num_words":1,"start":58.84,"end":59.24},{"sentences":[{"text":"for","start":59.190002,"end":59.43,"sentiment":"neutral","sentiment_score":0.01613563299179077}],"sentiment":"neutral","sentiment_score":0.01613563299179077,"channel":1,"num_words":1,"start":59.190002,"end":59.43},{"sentences":[{"text":"Let me","start":59.24,"end":59.640003,"sentiment":"neutral","sentiment_score":0.027941450476646423}],"sentiment":"neutral","sentiment_score":0.027941450476646423,"channel":0,"num_words":2,"start":59.24,"end":59.640003},{"sentences":[{"text":"an","start":59.43,"end":59.670002,"sentiment":"neutral","sentiment_score":0.029446491971611977}],"sentiment":"neutral","sentiment_score":0.029446491971611977,"channel":1,"num_words":1,"start":59.43,"end":59.670002},{"sentences":[{"text":"have","start":59.640003,"end":59.800003,"sentiment":"neutral","sentiment_score":0.021321862936019897}],"sentiment":"neutral","sentiment_score":0.021321862936019897,"channel":0,"num_words":1,"start":59.640003,"end":59.800003},{"sentences":[{"text":"hour.","start":59.670002,"end":60.15,"sentiment":"neutral","sentiment_score":0.02167988009750843}],"sentiment":"neutral","sentiment_score":0.02167988009750843,"channel":1,"num_words":1,"start":59.670002,"end":60.15},{"sentences":[{"text":"a little look.","start":59.800003,"end":60.620003,"sentiment":"neutral","sentiment_score":0.027209130426247913}],"sentiment":"neutral","sentiment_score":0.027209130426247913,"channel":0,"num_words":3,"start":59.800003,"end":60.620003},{"sentences":[{"text":"So but I can do during the day.","start":60.15,"end":62.09,"sentiment":"neutral","sentiment_score":0.028421198716387153}],"sentiment":"neutral","sentiment_score":0.028421198716387153,"channel":1,"num_words":8,"start":60.15,"end":62.09},{"sentences":[{"text":"Yep.","start":62.84,"end":63.34,"sentiment":"neutral","sentiment_score":0.03034725785255432},{"text":"Okay.","start":63.64,"end":64.04,"sentiment":"neutral","sentiment_score":0.0217460785061121}],"sentiment":"neutral","sentiment_score":0.02604666817933321,"channel":0,"num_words":2,"start":62.84,"end":64.04},{"sentences":[{"text":"Maybe","start":63.75,"end":64.25,"sentiment":"neutral","sentiment_score":0.01814400963485241}],"sentiment":"neutral","sentiment_score":0.01814400963485241,"channel":1,"num_words":1,"start":63.75,"end":64.25},{"sentences":[{"text":"Let","start":64.04,"end":64.36,"sentiment":"neutral","sentiment_score":0.02393312007188797}],"sentiment":"neutral","sentiment_score":0.02393312007188797,"channel":0,"num_words":1,"start":64.04,"end":64.36},{"sentences":[{"text":"Monday,","start":64.31,"end":64.81,"sentiment":"neutral","sentiment_score":0.019931919872760773}],"sentiment":"neutral","sentiment_score":0.019931919872760773,"channel":1,"num_words":1,"start":64.31,"end":64.81},{"sentences":[{"text":"me","start":64.36,"end":64.44,"sentiment":"neutral","sentiment_score":0.016774911433458328}],"sentiment":"neutral","sentiment_score":0.016774911433458328,"channel":0,"num_words":1,"start":64.36,"end":64.44},{"sentences":[{"text":"Monday and","start":65.625,"end":66.185,"sentiment":"neutral","sentiment_score":0.01818389631807804}],"sentiment":"neutral","sentiment_score":0.01818389631807804,"channel":1,"num_words":2,"start":65.625,"end":66.185},{"sentences":[{"text":"yeah.","start":66.12,"end":66.62,"sentiment":"neutral","sentiment_score":0.01812085323035717}],"sentiment":"neutral","sentiment_score":0.01812085323035717,"channel":0,"num_words":1,"start":66.12,"end":66.62},{"sentences":[{"text":"Wednesday.","start":66.185,"end":66.685,"sentiment":"neutral","sentiment_score":0.015172990038990974},{"text":"I might have","start":67.384995,"end":67.945,"sentiment":"neutral","sentiment_score":0.012558710761368275}],"sentiment":"neutral","sentiment_score":0.01321228058077395,"channel":1,"num_words":4,"start":66.185,"end":67.945},{"sentences":[{"text":"Let","start":67.880005,"end":68.200005,"sentiment":"neutral","sentiment_score":0.01440531760454178}],"sentiment":"neutral","sentiment_score":0.01440531760454178,"channel":0,"num_words":1,"start":67.880005,"end":68.200005},{"sentences":[{"text":"to pick","start":67.945,"end":68.265,"sentiment":"neutral","sentiment_score":0.008304934948682785}],"sentiment":"neutral","sentiment_score":0.008304934948682785,"channel":1,"num_words":2,"start":67.945,"end":68.265},{"sentences":[{"text":"me","start":68.200005,"end":68.6,"sentiment":"neutral","sentiment_score":0.008433174341917038}],"sentiment":"neutral","sentiment_score":0.008433174341917038,"channel":0,"num_words":1,"start":68.200005,"end":68.6},{"sentences":[{"text":"my son","start":68.265,"end":68.66499,"sentiment":"neutral","sentiment_score":0.004956686869263649}],"sentiment":"neutral","sentiment_score":0.004956686869263649,"channel":1,"num_words":2,"start":68.265,"end":68.66499},{"sentences":[{"text":"see.","start":68.6,"end":69.1,"sentiment":"neutral","sentiment_score":0.007929140701889992}],"sentiment":"neutral","sentiment_score":0.007929140701889992,"channel":0,"num_words":1,"start":68.6,"end":69.1},{"sentences":[{"text":"up from boxing, but","start":68.66499,"end":69.965,"sentiment":"neutral","sentiment_score":0.0031602234521415085}],"sentiment":"neutral","sentiment_score":0.0031602234521415085,"channel":1,"num_words":4,"start":68.66499,"end":69.965},{"sentences":[{"text":"No.","start":70.6,"end":70.840004,"sentiment":"neutral","sentiment_score":-0.022069118916988373},{"text":"That's okay.","start":70.840004,"end":71.66,"sentiment":"neutral","sentiment_score":0.004273983649909496},{"text":"Now I could do Monday, the thirty first.","start":72.805,"end":76.90501,"sentiment":"neutral","sentiment_score":0.02633670694194734}],"sentiment":"neutral","sentiment_score":0.01792477308349176,"channel":0,"num_words":11,"start":70.6,"end":76.90501},{"sentences":[{"text":"yep.","start":77.145,"end":77.645,"sentiment":"neutral","sentiment_score":0.02655307948589325}],"sentiment":"neutral","sentiment_score":0.02655307948589325,"channel":1,"num_words":1,"start":77.145,"end":77.645},{"sentences":[{"text":"What about twelve, 11:30 works?","start":78.165,"end":82.185005,"sentiment":"neutral","sentiment_score":0.02363681569695473}],"sentiment":"neutral","sentiment_score":0.02363681569695473,"channel":0,"num_words":5,"start":78.165,"end":82.185005},{"sentences":[{"text":"Yep.","start":82.46,"end":82.86,"sentiment":"neutral","sentiment_score":0.0777551606297493},{"text":"That's perfect.","start":82.86,"end":83.68,"sentiment":"neutral","sentiment_score":0.22053541243076324}],"sentiment":"neutral","sentiment_score":0.1729419951637586,"channel":1,"num_words":3,"start":82.46,"end":83.68},{"sentences":[{"text":"Yeah?","start":83.685005,"end":84.185005,"sentiment":"neutral","sentiment_score":0.12049677968025208}],"sentiment":"neutral","sentiment_score":0.12049677968025208,"channel":0,"num_words":1,"start":83.685005,"end":84.185005},{"sentences":[{"text":"I can do that.","start":83.74,"end":84.71999,"sentiment":"neutral","sentiment_score":0.12963690422475338}],"sentiment":"neutral","sentiment_score":0.12963690422475338,"channel":1,"num_words":4,"start":83.74,"end":84.71999},{"sentences":[{"text":"Okay.","start":84.245,"end":84.57,"sentiment":"neutral","sentiment_score":0.18568259477615356},{"text":"Amazing.","start":85.21,"end":85.71,"sentiment":"neutral","sentiment_score":0.3050721287727356},{"text":"I","start":85.85,"end":86.09,"sentiment":"neutral","sentiment_score":0.17117300629615784}],"sentiment":"neutral","sentiment_score":0.22064257661501566,"channel":0,"num_words":3,"start":84.245,"end":86.09},{"sentences":[{"text":"Hello?","start":85.899994,"end":86.399994,"sentiment":"neutral","sentiment_score":0.1335800737142563}],"sentiment":"neutral","sentiment_score":0.1335800737142563,"channel":1,"num_words":1,"start":85.899994,"end":86.399994},{"sentences":[{"text":"will get that all booked in on Monday the thirty first at 11:30 for you.","start":86.09,"end":90.51,"sentiment":"neutral","sentiment_score":0.1556718836228053}],"sentiment":"neutral","sentiment_score":0.1556718836228053,"channel":0,"num_words":15,"start":86.09,"end":90.51},{"sentences":[{"text":"Oh, awesome.","start":90.53999,"end":91.28,"sentiment":"positive","sentiment_score":0.35277678072452545},{"text":"Thank you very much.","start":91.34,"end":92.479996,"sentiment":"positive","sentiment_score":0.44234463572502136}],"sentiment":"positive","sentiment_score":0.4124886840581894,"channel":1,"num_words":6,"start":90.53999,"end":92.479996},{"sentences":[{"text":"No worries.","start":92.57,"end":93.13,"sentiment":"neutral","sentiment_score":0.20674729347229004},{"text":"I hope you","start":93.13,"end":93.53,"sentiment":"neutral","sentiment_score":0.20175516108671823}],"sentiment":"neutral","sentiment_score":0.20375201404094695,"channel":0,"num_words":5,"start":92.57,"end":93.53},{"sentences":[{"text":"I'm","start":93.5,"end":93.74,"sentiment":"neutral","sentiment_score":0.23296312987804413}],"sentiment":"neutral","sentiment_score":0.23296312987804413,"channel":1,"num_words":1,"start":93.5,"end":93.74},{"sentences":[{"text":"have a","start":93.53,"end":93.77,"sentiment":"neutral","sentiment_score":0.2763689160346985}],"sentiment":"neutral","sentiment_score":0.2763689160346985,"channel":0,"num_words":2,"start":93.53,"end":93.77},{"sentences":[{"text":"so","start":93.74,"end":93.979996,"sentiment":"neutral","sentiment_score":0.19910599291324615}],"sentiment":"neutral","sentiment_score":0.19910599291324615,"channel":1,"num_words":1,"start":93.74,"end":93.979996},{"sentences":[{"text":"lovely","start":93.77,"end":94.09,"sentiment":"neutral","sentiment_score":0.24927499890327456}],"sentiment":"neutral","sentiment_score":0.24927499890327456,"channel":0,"num_words":1,"start":93.77,"end":94.09},{"sentences":[{"text":"sorry","start":93.979996,"end":94.21999,"sentiment":"neutral","sentiment_score":0.23237712681293488}],"sentiment":"neutral","sentiment_score":0.23237712681293488,"channel":1,"num_words":1,"start":93.979996,"end":94.21999},{"sentences":[{"text":"wedding.","start":94.09,"end":94.59,"sentiment":"neutral","sentiment_score":0.2442096620798111}],"sentiment":"neutral","sentiment_score":0.2442096620798111,"channel":0,"num_words":1,"start":94.09,"end":94.59},{"sentences":[{"text":"about that.","start":94.21999,"end":94.96,"sentiment":"neutral","sentiment_score":0.10955856367945672}],"sentiment":"neutral","sentiment_score":0.10955856367945672,"channel":1,"num_words":2,"start":94.21999,"end":94.96},{"sentences":[{"text":"No.","start":95.37,"end":95.77,"sentiment":"neutral","sentiment_score":0.09362219274044035},{"text":"All good.","start":95.77,"end":96.51,"sentiment":"neutral","sentiment_score":0.22552787512540817},{"text":"You enjoy your wedding.","start":96.63494,"end":97.67494,"sentiment":"positive","sentiment_score":0.33681465685367584},{"text":"I will speak to you Monday.","start":97.67494,"end":98.97494,"sentiment":"neutral","sentiment_score":0.21599163115024567}],"sentiment":"neutral","sentiment_score":0.24522202748518723,"channel":0,"num_words":13,"start":95.37,"end":98.97494},{"sentences":[{"text":"Thank you so much.","start":99.255,"end":99.895004,"sentiment":"positive","sentiment_score":0.5052642524242401},{"text":"I appreciate that.","start":99.895004,"end":100.615,"sentiment":"positive","sentiment_score":0.5324167609214783},{"text":"Have a good one.","start":100.615,"end":101.515,"sentiment":"positive","sentiment_score":0.49192364513874054}],"sentiment":"positive","sentiment_score":0.5078183520923961,"channel":1,"num_words":11,"start":99.255,"end":101.515},{"sentences":[{"text":"You too.","start":101.91494,"end":102.55494,"sentiment":"neutral","sentiment_score":0.20451852679252625},{"text":"Bye.","start":102.55494,"end":103.05494,"sentiment":"neutral","sentiment_score":0.13193027675151825}],"sentiment":"neutral","sentiment_score":0.1803224434455236,"channel":0,"num_words":3,"start":101.91494,"end":103.05494},{"sentences":[{"text":"Okay.","start":103.015,"end":103.495,"sentiment":"neutral","sentiment_score":0.10012286901474},{"text":"Bye.","start":103.495,"end":103.995,"sentiment":"neutral","sentiment_score":0.060445819050073624}],"sentiment":"neutral","sentiment_score":0.08028434403240681,"channel":1,"num_words":2,"start":103.015,"end":103.995}]},"summary":{"result":"success","short":"The customer, Carmen, calls the agent, Monica, to reschedule an appointment due to her wedding and being on holiday. They agree to a new appointment on Monday at 11:30am, and end the call on a pleasant note."},"intents":{"segments":[{"text":"We can reschedule. Obviously, now it's a bit busy for you, which is perfectly How fine.","start_word":69,"end_word":84,"intents":[{"intent":"Reschedule wedding","confidence_score":0.23876518}]}]},"sentiments":{"segments":[{"text":"Hello. This is Monica speaking. Hi, Veronica. It's Carmen. How are you? Yeah.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.11434148997068404},{"text":"Good. Thanks.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.4997891187667846},{"text":"How are you? Oh, I'm good.","start_word":15,"end_word":20,"sentiment":"neutral","sentiment_score":0.2798994481563568},{"text":"Thanks.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.39495107531547546},{"text":"See, can I just say my apologies for not taking the call at six, and I'm actually at a wedding? So Oh, as I no. was telling It's the receptionist, I I actually got a an invite that's oh, later in the piece. So that's okay. yeah. We can reschedule. Obviously, now it's a bit busy for you, which is perfectly How fine. long how long do you think it it it'll take? It usually takes about half an hour or so. Okay. I'm on holidays next week. Okay. Let's do I've that. got nothing planned for next week. That's So all good. Let's do it then. When is better for you? Are you quite flexible with times if you're on holiday? Or I am I am the only commitment I will have is Thursday mhmm. night at six Okay. for Let me an have hour. a little look. So but I can do during the day. Yep. Okay. Maybe Let Monday, me Monday and yeah. Wednesday. I might have Let to pick me my son see. up from boxing, but No. That's okay. Now I could do Monday, the thirty first. yep. What about twelve, 11:30 works? Yep. That's perfect. Yeah? I can do that. Okay. Amazing. I Hello? will get that all booked in on Monday the thirty first at 11:30 for you.","start_word":22,"end_word":246,"sentiment":"neutral","sentiment_score":0.023641414940357208},{"text":"Oh, awesome. Thank you very much.","start_word":247,"end_word":252,"sentiment":"positive","sentiment_score":0.4080430567264557},{"text":"No worries. I hope you I'm have a so lovely sorry wedding. about that. No. All good.","start_word":253,"end_word":269,"sentiment":"neutral","sentiment_score":0.20483562350273132},{"text":"You enjoy your wedding.","start_word":270,"end_word":273,"sentiment":"positive","sentiment_score":0.35688352584838867},{"text":"I will speak to you Monday.","start_word":274,"end_word":279,"sentiment":"neutral","sentiment_score":0.21633346378803253},{"text":"Thank you so much. I appreciate that. Have a good one.","start_word":280,"end_word":290,"sentiment":"positive","sentiment_score":0.5050106048583984},{"text":"You too. Bye. Okay. Bye.","start_word":291,"end_word":295,"sentiment":"neutral","sentiment_score":0.13142749667167664}],"average":{"sentiment":"neutral","sentiment_score":0.08409624997810398}}}}