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The representative from Ertel reassured the caller that they will receive an email confirmation once the service is disconnected and that they will send an email confirmation once disconnected. The call ended with pleasantries and goodbyes."},"intents":{"segments":[{"text":"So we have just received the payment for the cancellation. We'll proceed now with canceling the service. Are Yeah.","start_word":19,"end_word":37,"intents":[{"intent":"Confirm payment receipt and proceed with cancellation","confidence_score":0.00036505715}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Hello? Good afternoon. This is Maureen, yeah, from Ertel. Hello? Yeah. Can you hear me? Yeah. Yeah. So we have just received the payment for the cancellation. We'll proceed now with canceling the service. Are Yeah. we Okay. good to go? Yeah? Yeah.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.05721277371048927},{"text":"All good. 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