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We appreciate your call and kindly ask that you treat our team with respect and courtesy. For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator. Please hold while we connect you to the next available team member. Hello. Bundaberg Brew Drink. This is Shelley. Sure. May I just ask who's calling? No worries. I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check. Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg. Established in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients. Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe. Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices. It's one of the unique Thanks for holding, Andrew. Sorry. It does look like he's unavailable at the moment. Would you like me to pass on a message to call you back? Yeah. Yeah. I can give you the reception email, and I'm happy to forward it on to him if you like. Sure. So it's just reception@thunderberg.com. Yep. Perfect. You too. No problem. 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Bundaberg Brewed Drinks. We appreciate your call and kindly ask that you treat our team with respect and courtesy. For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator.\n\nPlease hold while we connect you to the next available team member. Hello. Bundaberg Brew Drink. This is Shelley. Sure.\n\nMay I just ask who's calling? No worries. I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check. Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg.\n\nEstablished in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients. Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe. Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices. It's one of the unique Thanks for holding, Andrew. Sorry.\n\nIt does look like he's unavailable at the moment. Would you like me to pass on a message to call you back? Yeah. Yeah. I can give you the reception email, and I'm happy to forward it on to him if you like.\n\nSure. So it's just reception@thunderberg.com. Yep. Perfect. You too.\n\nNo problem. See you.","paragraphs":[{"sentences":[{"text":"Calling Bundaberg Brewed Drinks.","start":0.16,"end":2.1,"sentiment":"neutral","sentiment_score":0.24452772364020348},{"text":"We appreciate your call and kindly ask that you treat our team with respect and courtesy.","start":3.04,"end":8.34,"sentiment":"positive","sentiment_score":0.3865509368479252},{"text":"For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1.","start":9.36,"end":15.255,"sentiment":"neutral","sentiment_score":0.08848422628484275},{"text":"For all other inquiries, please press 2 or hold line.","start":16.135,"end":20.075,"sentiment":"neutral","sentiment_score":0.01877250485122204},{"text":"Let me transfer you to the operator.","start":22.295,"end":24.395,"sentiment":"neutral","sentiment_score":0.02143311340894018}],"sentiment":"neutral","sentiment_score":0.16396219689132913,"num_words":56,"start":0.16,"end":24.395},{"sentences":[{"text":"Please hold while we connect you to the next available team member.","start":26.455,"end":29.82,"sentiment":"neutral","sentiment_score":0.01628184908380111},{"text":"Hello.","start":42.94,"end":43.34,"sentiment":"neutral","sentiment_score":0.0689263865351677},{"text":"Bundaberg Brew Drink.","start":43.34,"end":44.3,"sentiment":"neutral","sentiment_score":0.06760898480812709},{"text":"This is Shelley.","start":44.3,"end":45.12,"sentiment":"neutral","sentiment_score":0.0684284617503484},{"text":"Sure.","start":54.875,"end":55.195,"sentiment":"neutral","sentiment_score":-0.022769413888454437}],"sentiment":"neutral","sentiment_score":0.03248257506638765,"num_words":20,"start":26.455,"end":55.195},{"sentences":[{"text":"May I just ask who's calling?","start":55.195,"end":56.815,"sentiment":"neutral","sentiment_score":-0.06365998648107052},{"text":"No worries.","start":65.21,"end":65.85,"sentiment":"neutral","sentiment_score":0.0019491054117679596},{"text":"I'll just see if I can get through to him.","start":65.85,"end":67.21,"sentiment":"neutral","sentiment_score":-0.01567415874451399},{"text":"He might have popped out for lunch, but I'll just double check.","start":67.21,"end":69.615,"sentiment":"neutral","sentiment_score":-0.0191163361693422},{"text":"Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg.","start":75.774994,"end":83.314995,"sentiment":"positive","sentiment_score":0.34144465767201926}],"sentiment":"neutral","sentiment_score":0.12561055846220137,"num_words":51,"start":55.195,"end":83.314995},{"sentences":[{"text":"Established in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients.","start":84.57,"end":95.630005,"sentiment":"neutral","sentiment_score":0.32096957802772524},{"text":"Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe.","start":97.085,"end":105.185,"sentiment":"neutral","sentiment_score":0.2624466115465531},{"text":"Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices.","start":105.965,"end":113.75,"sentiment":"positive","sentiment_score":0.4170918226242065},{"text":"It's one of the unique Thanks for holding, Andrew.","start":114.45,"end":117.97,"sentiment":"positive","sentiment_score":0.5214981337388357},{"text":"Sorry.","start":117.97,"end":118.21,"sentiment":"neutral","sentiment_score":-0.16612687706947327}],"sentiment":"positive","sentiment_score":0.3421857299996011,"num_words":81,"start":84.57,"end":118.21},{"sentences":[{"text":"It does look like he's unavailable at the moment.","start":118.21,"end":120.770004,"sentiment":"neutral","sentiment_score":-0.26429277658462524},{"text":"Would you like me to pass on a message to call you back?","start":120.770004,"end":123.51,"sentiment":"neutral","sentiment_score":-0.1290707731476197},{"text":"Yeah.","start":134.255,"end":134.755,"sentiment":"neutral","sentiment_score":0.043704643845558167},{"text":"Yeah.","start":137.55,"end":138.05,"sentiment":"neutral","sentiment_score":0.17099297046661377},{"text":"I can give you the reception email, and I'm happy to forward it on to him if you like.","start":138.27,"end":143.01001,"sentiment":"neutral","sentiment_score":0.27305440996822555}],"sentiment":"neutral","sentiment_score":0.03130642705878546,"num_words":43,"start":118.21,"end":143.01001},{"sentences":[{"text":"Sure.","start":148.03,"end":148.27,"sentiment":"neutral","sentiment_score":0.13572007417678833},{"text":"So it's just reception@thunderberg.com.","start":148.27,"end":153.345,"sentiment":"neutral","sentiment_score":0.09243163280189037},{"text":"Yep.","start":161.725,"end":162.205,"sentiment":"neutral","sentiment_score":0.19334612786769867},{"text":"Perfect.","start":162.205,"end":162.705,"sentiment":"neutral","sentiment_score":0.3306899070739746},{"text":"You too.","start":166.94,"end":167.58,"sentiment":"positive","sentiment_score":0.5879023671150208}],"sentiment":"neutral","sentiment_score":0.2450319305062294,"num_words":9,"start":148.03,"end":167.58},{"sentences":[{"text":"No problem.","start":167.58,"end":168.3,"sentiment":"positive","sentiment_score":0.4536360800266266},{"text":"See you.","start":168.3,"end":168.96,"sentiment":"positive","sentiment_score":0.44967152178287506}],"sentiment":"positive","sentiment_score":0.4516538009047508,"num_words":4,"start":167.58,"end":168.96}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling Bundaberg Brewed Drinks. We appreciate your call and kindly ask that you treat our team with respect and courtesy. For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator.\n\nPlease hold while we connect you to the next available team member. Hello. Bundaberg Brew Drink. This is Shelley.\n\nChannel 0: Oh, hi, Shelly. Good day. Shelly, I was, actually trying to reach, Steve Cavell.\n\nChannel 1: Sure. May I just ask who's calling?\n\nChannel 0: Oh, yeah. I'm Andrew. I'm from Vigilance AI. We're a cybersecurity company.\n\nChannel 1: No worries. I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg. Established in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients. Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe. Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices. It's one of the unique Thanks for holding, Andrew.\n\nSorry. It does look like he's unavailable at the moment. Would you like me to pass on a message to call you back?\n\nChannel 0: Yeah. If that is possible. And, also, do you happen to have any email where I can send our information to? That way, you can\n\nChannel 1: Yeah.\n\nChannel 0: check us out more shortly.\n\nChannel 1: Yeah. I can give you the reception email, and I'm happy to forward it on to him if you like.\n\nChannel 0: Oh, please, Deo. Yeah. I'm ready.\n\nChannel 1: Sure. So it's just reception@thunderberg.com.\n\nChannel 0: Oh, okay. So that's reception@bunderburg.com. Alright?\n\nChannel 1: Yep. Perfect.\n\nChannel 0: Oh, you have a great day. Thank you for your assistance.\n\nChannel 1: You too. No problem. See you.\n\nChannel 0: Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Calling Bundaberg Brewed Drinks.","start":0.16,"end":2.1,"sentiment":"neutral","sentiment_score":0.24452772364020348},{"text":"We appreciate your call and kindly ask that you treat our team with respect and courtesy.","start":3.04,"end":8.34,"sentiment":"positive","sentiment_score":0.3865509368479252},{"text":"For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1.","start":9.36,"end":15.255,"sentiment":"neutral","sentiment_score":0.08848422628484275},{"text":"For all other inquiries, please press 2 or hold line.","start":16.135,"end":20.075,"sentiment":"neutral","sentiment_score":0.01877250485122204},{"text":"Let me transfer you to the operator.","start":22.295,"end":24.395,"sentiment":"neutral","sentiment_score":0.02143311340894018}],"sentiment":"neutral","sentiment_score":0.16396219689132913,"channel":1,"num_words":56,"start":0.16,"end":24.395},{"sentences":[{"text":"Please hold while we connect you to the next available team member.","start":26.455,"end":29.82,"sentiment":"neutral","sentiment_score":0.01628184908380111},{"text":"Hello.","start":42.94,"end":43.34,"sentiment":"neutral","sentiment_score":0.0689263865351677},{"text":"Bundaberg Brew Drink.","start":43.34,"end":44.3,"sentiment":"neutral","sentiment_score":0.06760898480812709},{"text":"This is Shelley.","start":44.3,"end":45.12,"sentiment":"neutral","sentiment_score":0.0684284617503484}],"sentiment":"neutral","sentiment_score":0.03539057448506355,"channel":1,"num_words":19,"start":26.455,"end":45.12},{"sentences":[{"text":"Oh, hi, Shelly.","start":46.705,"end":47.685,"sentiment":"neutral","sentiment_score":0.12872313956419626},{"text":"Good day.","start":47.905003,"end":48.645,"sentiment":"positive","sentiment_score":0.3513924777507782},{"text":"Shelly, I was, actually trying to reach, Steve Cavell.","start":49.265,"end":52.965,"sentiment":"neutral","sentiment_score":0.0003219486938582526}],"sentiment":"neutral","sentiment_score":0.0779894223170621,"channel":0,"num_words":14,"start":46.705,"end":52.965},{"sentences":[{"text":"Sure.","start":54.875,"end":55.195,"sentiment":"neutral","sentiment_score":-0.022769413888454437},{"text":"May I just ask who's calling?","start":55.195,"end":56.815,"sentiment":"neutral","sentiment_score":-0.06365998648107052}],"sentiment":"neutral","sentiment_score":-0.05781847611069679,"channel":1,"num_words":7,"start":54.875,"end":56.815},{"sentences":[{"text":"Oh, yeah.","start":57.870003,"end":58.27,"sentiment":"neutral","sentiment_score":-0.05705653131008148},{"text":"I'm Andrew.","start":58.27,"end":59.170002,"sentiment":"neutral","sentiment_score":-0.01342764776200056},{"text":"I'm from Vigilance AI.","start":59.390003,"end":61.170002,"sentiment":"neutral","sentiment_score":0.011768237687647343},{"text":"We're a cybersecurity company.","start":61.39,"end":63.33,"sentiment":"neutral","sentiment_score":-0.010254482127493247}],"sentiment":"neutral","sentiment_score":-0.011242777991962308,"channel":0,"num_words":12,"start":57.870003,"end":63.33},{"sentences":[{"text":"No worries.","start":65.21,"end":65.85,"sentiment":"neutral","sentiment_score":0.0019491054117679596},{"text":"I'll just see if I can get through to him.","start":65.85,"end":67.21,"sentiment":"neutral","sentiment_score":-0.01567415874451399},{"text":"He might have popped out for lunch, but I'll just double check.","start":67.21,"end":69.615,"sentiment":"neutral","sentiment_score":-0.0191163361693422}],"sentiment":"neutral","sentiment_score":-0.015926642110571265,"channel":1,"num_words":24,"start":65.21,"end":69.615},{"sentences":[{"text":"Alright.","start":70.735,"end":71.235,"sentiment":"neutral","sentiment_score":0.24747103452682495},{"text":"Thank you.","start":71.375,"end":72.195,"sentiment":"positive","sentiment_score":0.5039139091968536}],"sentiment":"positive","sentiment_score":0.41843295097351074,"channel":0,"num_words":3,"start":70.735,"end":72.195},{"sentences":[{"text":"Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg.","start":75.774994,"end":83.314995,"sentiment":"positive","sentiment_score":0.34144465767201926},{"text":"Established in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients.","start":84.57,"end":95.630005,"sentiment":"neutral","sentiment_score":0.32096957802772524},{"text":"Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe.","start":97.085,"end":105.185,"sentiment":"neutral","sentiment_score":0.2624466115465531},{"text":"Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices.","start":105.965,"end":113.75,"sentiment":"positive","sentiment_score":0.4170918226242065},{"text":"It's one of the unique Thanks for holding, Andrew.","start":114.45,"end":117.97,"sentiment":"positive","sentiment_score":0.5214981337388357}],"sentiment":"positive","sentiment_score":0.3470644437440551,"channel":1,"num_words":101,"start":75.774994,"end":117.97},{"sentences":[{"text":"Sorry.","start":117.97,"end":118.21,"sentiment":"neutral","sentiment_score":-0.16612687706947327},{"text":"It does look like he's unavailable at the moment.","start":118.21,"end":120.770004,"sentiment":"neutral","sentiment_score":-0.26429277658462524},{"text":"Would you like me to pass on a message to call you back?","start":120.770004,"end":123.51,"sentiment":"neutral","sentiment_score":-0.1290707731476197}],"sentiment":"neutral","sentiment_score":-0.1835948659673981,"channel":1,"num_words":23,"start":117.97,"end":123.51},{"sentences":[{"text":"Yeah.","start":125.215,"end":125.615,"sentiment":"neutral","sentiment_score":-0.011728673242032528},{"text":"If that is possible.","start":125.615,"end":127.315,"sentiment":"neutral","sentiment_score":0.009695746004581451},{"text":"And, also, do you happen to have any email where I can send our information to?","start":127.775,"end":133.155,"sentiment":"neutral","sentiment_score":0.012301089591346681},{"text":"That way, you can","start":133.6,"end":134.40001,"sentiment":"neutral","sentiment_score":0.02767139719799161}],"sentiment":"neutral","sentiment_score":0.013382293321192264,"channel":0,"num_words":25,"start":125.215,"end":134.40001},{"sentences":[{"text":"Yeah.","start":134.255,"end":134.755,"sentiment":"neutral","sentiment_score":0.043704643845558167}],"sentiment":"neutral","sentiment_score":0.043704643845558167,"channel":1,"num_words":1,"start":134.255,"end":134.755},{"sentences":[{"text":"check us out more shortly.","start":134.40001,"end":136.18001,"sentiment":"neutral","sentiment_score":0.051732975989580154}],"sentiment":"neutral","sentiment_score":0.051732975989580154,"channel":0,"num_words":5,"start":134.40001,"end":136.18001},{"sentences":[{"text":"Yeah.","start":137.55,"end":138.05,"sentiment":"neutral","sentiment_score":0.17099297046661377},{"text":"I can give you the reception email, and I'm happy to forward it on to him if you like.","start":138.27,"end":143.01001,"sentiment":"neutral","sentiment_score":0.27305440996822555}],"sentiment":"neutral","sentiment_score":0.26795133799314497,"channel":1,"num_words":20,"start":137.55,"end":143.01001},{"sentences":[{"text":"Oh, please, Deo.","start":143.84,"end":145.22,"sentiment":"neutral","sentiment_score":0.14578333993752798},{"text":"Yeah.","start":145.76001,"end":146.0,"sentiment":"neutral","sentiment_score":0.18837174773216248},{"text":"I'm ready.","start":146.0,"end":146.66,"sentiment":"neutral","sentiment_score":0.18340158462524414}],"sentiment":"neutral","sentiment_score":0.16542082279920578,"channel":0,"num_words":6,"start":143.84,"end":146.66},{"sentences":[{"text":"Sure.","start":148.03,"end":148.27,"sentiment":"neutral","sentiment_score":0.13572007417678833},{"text":"So it's just reception@thunderberg.com.","start":148.27,"end":153.345,"sentiment":"neutral","sentiment_score":0.09243163280189037}],"sentiment":"neutral","sentiment_score":0.10108932107686996,"channel":1,"num_words":5,"start":148.03,"end":153.345},{"sentences":[{"text":"Oh, okay.","start":156.39499,"end":157.375,"sentiment":"neutral","sentiment_score":0.07832310348749161},{"text":"So that's reception@bunderburg.com.","start":157.435,"end":160.97499,"sentiment":"neutral","sentiment_score":0.07651857286691666},{"text":"Alright?","start":161.62001,"end":162.12001,"sentiment":"neutral","sentiment_score":0.08331906050443649}],"sentiment":"neutral","sentiment_score":0.07825349768002827,"channel":0,"num_words":6,"start":156.39499,"end":162.12001},{"sentences":[{"text":"Yep.","start":161.725,"end":162.205,"sentiment":"neutral","sentiment_score":0.19334612786769867},{"text":"Perfect.","start":162.205,"end":162.705,"sentiment":"neutral","sentiment_score":0.3306899070739746}],"sentiment":"neutral","sentiment_score":0.26201801747083664,"channel":1,"num_words":2,"start":161.725,"end":162.705},{"sentences":[{"text":"Oh, you have a great day.","start":164.58,"end":165.62001,"sentiment":"positive","sentiment_score":0.838950643936793},{"text":"Thank you for your assistance.","start":165.62001,"end":166.68001,"sentiment":"positive","sentiment_score":0.8689984560012818}],"sentiment":"positive","sentiment_score":0.8526087403297424,"channel":0,"num_words":11,"start":164.58,"end":166.68001},{"sentences":[{"text":"You too.","start":166.94,"end":167.58,"sentiment":"positive","sentiment_score":0.5879023671150208},{"text":"No problem.","start":167.58,"end":168.3,"sentiment":"positive","sentiment_score":0.4536360800266266},{"text":"See you.","start":168.3,"end":168.96,"sentiment":"positive","sentiment_score":0.44967152178287506}],"sentiment":"positive","sentiment_score":0.49706998964150745,"channel":1,"num_words":6,"start":166.94,"end":168.96},{"sentences":[{"text":"Yeah.","start":169.86,"end":170.18001,"sentiment":"neutral","sentiment_score":0.2851162552833557},{"text":"Bye bye.","start":170.18001,"end":170.84001,"sentiment":"neutral","sentiment_score":0.05761003494262696}],"sentiment":"neutral","sentiment_score":0.13344544172286987,"channel":0,"num_words":3,"start":169.86,"end":170.84001}]},"summary":{"result":"success","short":"The customer calls the denying drink company and is directed to an operator who is unavailable. The operator takes a message for someone named Steve Cavell from a cybersecurity company and offers to pass on a message to call back. The operator gives the customer an email to send their information and the call ends with the customer thanking the operator for their assistance."},"intents":{"segments":[{"text":"We appreciate your call and kindly ask that you treat our team with respect and courtesy. For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator. Please hold while we connect you to the next available team member. Hello.","start_word":4,"end_word":68,"intents":[{"intent":"Offer support","confidence_score":0.0012353128}]},{"text":"For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator. Please hold while we connect you to the next available team member. Hello.","start_word":20,"end_word":68,"intents":[{"intent":"Connect to team member","confidence_score":0.11888613},{"intent":"Access tour","confidence_score":0.0003645996}]},{"text":"Let me transfer you to the operator. Please hold while we connect you to the next available team member. Hello.","start_word":49,"end_word":68,"intents":[{"intent":"Transfer call","confidence_score":0.14967747},{"intent":"Connect to operator","confidence_score":0.068642564}]},{"text":"May I just ask who's calling? Oh, yeah.","start_word":90,"end_word":97,"intents":[{"intent":"Check caller's identity","confidence_score":0.12129223},{"intent":"Confirm identity","confidence_score":0.18252407},{"intent":"Confirm identity","confidence_score":0.20537461},{"intent":"Verify identity","confidence_score":0.026356652}]},{"text":"I'm Andrew. I'm from Vigilance AI. We're a cybersecurity company. No worries. I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check. Alright.","start_word":98,"end_word":132,"intents":[{"intent":"Check company status","confidence_score":0.001384159}]},{"text":"I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check. Alright.","start_word":110,"end_word":132,"intents":[{"intent":"Offer assistance","confidence_score":0.00493668}]},{"text":"Would you like me to pass on a message to call you back? Yeah.","start_word":246,"end_word":259,"intents":[{"intent":"Pass on message","confidence_score":0.33414352}]},{"text":"And, also, do you happen to have any email where I can send our information to? That way, you can Yeah.","start_word":264,"end_word":284,"intents":[{"intent":"Send information","confidence_score":0.04470536}]}]},"sentiments":{"segments":[{"text":"Calling Bundaberg Brewed Drinks.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.25577396154403687},{"text":"We appreciate your call and kindly ask that you treat our team with respect and courtesy.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.3879915475845337},{"text":"For tours, bookings, or to speak with a team member at the Barrel Hour tourist center, please press 1. For all other inquiries, please press 2 or hold line. Let me transfer you to the operator. Please hold while we connect you to the next available team member. Hello. Bundaberg Brew Drink. This is Shelley. Oh, hi, Shelly.","start_word":20,"end_word":77,"sentiment":"neutral","sentiment_score":0.061759017407894135},{"text":"Good day.","start_word":78,"end_word":79,"sentiment":"positive","sentiment_score":0.3484910726547241},{"text":"Shelly, I was, actually trying to reach, Steve Cavell. Sure. May I just ask who's calling? Oh, yeah. I'm Andrew. I'm from Vigilance AI. We're a cybersecurity company. No worries. I'll just see if I can get through to him. He might have popped out for lunch, but I'll just double check. Alright.","start_word":80,"end_word":132,"sentiment":"neutral","sentiment_score":-0.006995681207627058},{"text":"Thank you. Bundaberg Brew Drinks is a proud Australian family owned business based in the small Australian town that shares our name, Bundaberg.","start_word":133,"end_word":155,"sentiment":"positive","sentiment_score":0.3603127300739288},{"text":"Established in 1968, the company had a vision to create craft brewed premium nonalcoholic beverages using time honored brewing methods and the best quality ingredients. Despite the passing of time, very little has changed in the way we make our brews, which are now enjoyed across Australia and around the globe.","start_word":156,"end_word":206,"sentiment":"neutral","sentiment_score":0.28332024812698364},{"text":"Our brews are crafted to age old recipes using the best quality ingredients, including real fruit, roots, herbs, and spices. It's one of the unique Thanks for holding, Andrew.","start_word":207,"end_word":235,"sentiment":"positive","sentiment_score":0.4547197818756103},{"text":"Sorry. It does look like he's unavailable at the moment. Would you like me to pass on a message to call you back? Yeah. If that is possible. And, also, do you happen to have any email where I can send our information to? That way, you can Yeah. check us out more shortly. Yeah. I can give you the reception email, and I'm happy to forward it on to him if you like. Oh, please, Deo. Yeah. I'm ready. Sure. So it's just reception@thunderberg.com. Oh, okay. So that's reception@bunderburg.com. Alright? Yep.","start_word":236,"end_word":327,"sentiment":"neutral","sentiment_score":0.05292718484997749},{"text":"Perfect. Oh, you have a great day. Thank you for your assistance. You too. No problem. See you.","start_word":328,"end_word":345,"sentiment":"positive","sentiment_score":0.7035803877645068},{"text":"Yeah. Bye bye.","start_word":346,"end_word":348,"sentiment":"neutral","sentiment_score":0.2416355311870575}],"average":{"sentiment":"neutral","sentiment_score":0.1773503573162506}}}}