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No. No. You're fine. He I did his annual review, and his annual review was in January before we moved to Odoo. So he's gonna review stuff in straight. Yeah. Right. Yeah. Yeah. Mhmm. Mhmm. Possibly. Because if because if I get in there, his OSA, everything's saved in the annual review 2026 folder. Yeah. And that's all from January. So he is good. But we can leave him there, and I can do a catch up if he wants a catch up. That's absolutely fine. Like, if yeah. We can just leave him out. I can call on Monday. Just a bit of a quick catch up with him. Yep. Yep. Yes. And we did the advice document. So he had his actual end review in January on the twenty first. And then I did advice, and I presented advice to him two weeks ago now, and we've been implementing it for him. K. Mhmm. No. Yeah. No. That's okay. The attachments don't really need to be in there because they're from the SOA. So we don't really need those because we have a record of those being sent. I wonder if that attachment folder should just go into maybe the advice document folder to show what we sent. And the beneficiary norms, they could probably just go in the super folder and the insurance folder. Yeah. You're fine. Michelle. Michelle. It's okay. Yeah. Mhmm. Because we've because we've also got some in the annual review folder. Yeah. That one says November 2020 '5, and that one says July 20 '25. Are they signed? Oh, they're empty blank documents. We can just delete those. Yeah. They're blank. They've got another thing on them, so we can just delete those out, I reckon. I'll just get rid of those. Yeah. Yes. Yep. Makes sense. Yeah. That's perfectly fine. Yeah. What I reckon with the attachments folders, you know how long we do SOAs and we do the attachments? I reckon I'm gonna save I'm just moving that attachments folder, and I'm putting it in forms and advice documents with twenty twenty six attachments and FOA as the file name. Because we send, like, all the all the additional documents in that folder, I reckon it's worth keeping them because they have, like, PDFs and FSGs and things like that that we realistically should keep. I don't know what I mean, what, like, the company policy is to do with them, but I reckon it's worth, like, keeping a record of those. So I've just moved that out of the annual review folder and into the advice documents folder with the SOA stuff. And this cover letter, that's the MLC one. Do you want me to keep that in there? Mhmm. Yeah. Yeah. Mhmm. Oh, thank you. You're fine. It's all good. I'm pretty easygoing, and I've just been winging all the things. And, like, yesterday, there was stuff coming back in SOAs that was wrong, and I was trying to help Scotty fix up things. And then it was coming out of the insurance department with changes to people's premiums. I'm like, ah. By the end of the day, I was like, oh my god. This is a lot. Yes. Yes. Yes. And he's actually very happy now. I started off by because he had that phone call with Samantha, and he threw some concerns out there. And, yeah, it turns out he's being contacted. Those stupid marketers are still doing the rounds. I know. They apparently did a three way conversation with him and Netwealth going, your super is doing nothing. It's going down. And I was like, look. I'll give you a rundown of your super. And I went back to 2021 and went, look. Yes. It went down, but then you've steadily been growing from there. And then we've had a bit of a pullback now, but you're still up. Like, it's not, you know, a negative return for the year or anything. And then he was like, oh, they kept saying I had AIA insurance that's through Netwealth. I went, no. I said, like, AIA are the underwriter for Netwealth, but you don't have them. You've got Nio, licensed TBD, and I went through and I did live quotes for him so he could kinda see alterations and what that might look like and had a deeper conversation. He went, thanks. I'm like, so good. What else do you need? And I booked him in for two weeks for his SOA, so he has an end date because he did get kind of stuck in the backlog last year. So, yeah, after I put him back in the I put him back in the I put him in there for two weeks to get his SOA present so he's got an actual time frame. Yeah. Yep. Graham Hormley. I don't even know who that is. Have I spoken to him? I'm just looking at him now. No. No. I've got my earphones in. It's all good. Yep. Yeah. It was me. I don't remember speaking to him. That's all good. Spoke to him in January. Yeah. Looking at his here. Cool. Awesome. It was me. I don't remember talking to him. That's okay. I'm just gonna add Scotty in there. Oh, really? Yep. There he is. The nineteenth of June was when he we sent him the power up. Cool. Yep. Mhmm. Absolutely. It's okay. You're fine. No way. Mhmm. Yep. Yep. In the full hand. Yeah. Oh, I feel good. You are amazing. Don't let anyone tell you differently. Oh, okay. Will do. That's okay, Michelle. Talk soon. 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are you? I'm good. You okay? I know. I know.\n\nI know. I think I logged out last night, and then I think I came back and sat down here till that night. Yeah. Yeah. Yep.\n\nYep. Yeah. Yeah. No. No.\n\nYou're fine. He I did his annual review, and his annual review was in January before we moved to Odoo. So he's gonna review stuff in straight. Yeah. Right.\n\nYeah. Yeah. Mhmm. Mhmm. Possibly.\n\nBecause if because if I get in there, his OSA, everything's saved in the annual review 2026 folder. Yeah. And that's all from January. So he is good. But we can leave him there, and I can do a catch up if he wants a catch up.\n\nThat's absolutely fine. Like, if yeah. We can just leave him out. I can call on Monday. Just a bit of a quick catch up with him.\n\nYep. Yep. Yes. And we did the advice document. So he had his actual end review in January on the twenty first.\n\nAnd then I did advice, and I presented advice to him two weeks ago now, and we've been implementing it for him. K. Mhmm. No. Yeah.\n\nNo. That's okay. The attachments don't really need to be in there because they're from the SOA. So we don't really need those because we have a record of those being sent. I wonder if that attachment folder should just go into maybe the advice document folder to show what we sent.\n\nAnd the beneficiary norms, they could probably just go in the super folder and the insurance folder. Yeah. You're fine. Michelle. Michelle.\n\nIt's okay. Yeah. Mhmm. Because we've because we've also got some in the annual review folder. Yeah.\n\nThat one says November 2020 '5, and that one says July 20 '25. Are they signed? Oh, they're empty blank documents. We can just delete those. Yeah.\n\nThey're blank. They've got another thing on them, so we can just delete those out, I reckon. I'll just get rid of those. Yeah. Yes.\n\nYep. Makes sense. Yeah. That's perfectly fine. Yeah.\n\nWhat I reckon with the attachments folders, you know how long we do SOAs and we do the attachments? I reckon I'm gonna save I'm just moving that attachments folder, and I'm putting it in forms and advice documents with twenty twenty six attachments and FOA as the file name. Because we send, like, all the all the additional documents in that folder, I reckon it's worth keeping them because they have, like, PDFs and FSGs and things like that that we realistically should keep. I don't know what I mean, what, like, the company policy is to do with them, but I reckon it's worth, like, keeping a record of those. So I've just moved that out of the annual review folder and into the advice documents folder with the SOA stuff.\n\nAnd this cover letter, that's the MLC one. Do you want me to keep that in there? Mhmm. Yeah. Yeah.\n\nMhmm. Oh, thank you. You're fine. It's all good. I'm pretty easygoing, and I've just been winging all the things.\n\nAnd, like, yesterday, there was stuff coming back in SOAs that was wrong, and I was trying to help Scotty fix up things. And then it was coming out of the insurance department with changes to people's premiums. I'm like, ah. By the end of the day, I was like, oh my god. This is a lot.\n\nYes. Yes. Yes. And he's actually very happy now. I started off by because he had that phone call with Samantha, and he threw some concerns out there.\n\nAnd, yeah, it turns out he's being contacted. Those stupid marketers are still doing the rounds. I know. They apparently did a three way conversation with him and Netwealth going, your super is doing nothing. It's going down.\n\nAnd I was like, look. I'll give you a rundown of your super. And I went back to 2021 and went, look. Yes. It went down, but then you've steadily been growing from there.\n\nAnd then we've had a bit of a pullback now, but you're still up. Like, it's not, you know, a negative return for the year or anything. And then he was like, oh, they kept saying I had AIA insurance that's through Netwealth. I went, no. I said, like, AIA are the underwriter for Netwealth, but you don't have them.\n\nYou've got Nio, licensed TBD, and I went through and I did live quotes for him so he could kinda see alterations and what that might look like and had a deeper conversation. He went, thanks. I'm like, so good. What else do you need? And I booked him in for two weeks for his SOA, so he has an end date because he did get kind of stuck in the backlog last year.\n\nSo, yeah, after I put him back in the I put him back in the I put him in there for two weeks to get his SOA present so he's got an actual time frame. Yeah. Yep. Graham Hormley. I don't even know who that is.\n\nHave I spoken to him? I'm just looking at him now. No. No. I've got my earphones in.\n\nIt's all good. Yep. Yeah. It was me. I don't remember speaking to him.\n\nThat's all good. Spoke to him in January. Yeah. Looking at his here. Cool.\n\nAwesome. It was me. I don't remember talking to him. That's okay. I'm just gonna add Scotty in there.\n\nOh, really? Yep. There he is. The nineteenth of June was when he we sent him the power up. Cool.\n\nYep. Mhmm. Absolutely. It's okay. You're fine.\n\nNo way. Mhmm. Yep. Yep. In the full hand.\n\nYeah. Oh, I feel good. You are amazing. Don't let anyone tell you differently. Oh, okay.\n\nWill do. That's okay, Michelle. Talk soon. Bye.","paragraphs":[{"sentences":[{"text":"How are you?","start":5.04,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.10795656591653824},{"text":"I'm good.","start":6.3999996,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.18830640614032745},{"text":"You okay?","start":10.16,"end":10.82,"sentiment":"neutral","sentiment_score":0.084047332406044},{"text":"I know.","start":16.795,"end":17.455,"sentiment":"negative","sentiment_score":-0.4289108216762543},{"text":"I know.","start":18.555,"end":19.295,"sentiment":"negative","sentiment_score":-0.3673330396413803}],"sentiment":"neutral","sentiment_score":-0.06581004979935559,"num_words":11,"start":5.04,"end":19.295},{"sentences":[{"text":"I know.","start":19.595,"end":20.255001,"sentiment":"neutral","sentiment_score":-0.17524495720863342},{"text":"I think I logged out last night, and then I think I came back and sat down here till that night.","start":20.715,"end":26.255001,"sentiment":"neutral","sentiment_score":-0.14857027786118643},{"text":"Yeah.","start":47.524998,"end":48.024998,"sentiment":"neutral","sentiment_score":0.06202198192477226},{"text":"Yeah.","start":51.125,"end":51.625,"sentiment":"neutral","sentiment_score":0.17575395107269287},{"text":"Yep.","start":82.475,"end":82.975,"sentiment":"neutral","sentiment_score":-0.021509956568479534}],"sentiment":"neutral","sentiment_score":-0.12516152973358446,"num_words":26,"start":19.595,"end":82.975},{"sentences":[{"text":"Yep.","start":83.755005,"end":84.255005,"sentiment":"neutral","sentiment_score":0.1304503083229065},{"text":"Yeah.","start":109.485,"end":109.985,"sentiment":"neutral","sentiment_score":-0.05920151621103287},{"text":"Yeah.","start":135.465,"end":135.965,"sentiment":"neutral","sentiment_score":-0.01752058044075966},{"text":"No.","start":138.265,"end":138.50499,"sentiment":"neutral","sentiment_score":-0.1273682713508606},{"text":"No.","start":138.50499,"end":138.745,"sentiment":"neutral","sentiment_score":-0.09695138037204742}],"sentiment":"neutral","sentiment_score":-0.03411828801035881,"num_words":5,"start":83.755005,"end":138.745},{"sentences":[{"text":"You're fine.","start":138.745,"end":139.485,"sentiment":"neutral","sentiment_score":-0.004767068661749363},{"text":"He I did his annual review, and his annual review was in January before we moved to Odoo.","start":139.625,"end":145.245,"sentiment":"neutral","sentiment_score":0.007982225118515393},{"text":"So he's gonna review stuff in straight.","start":145.305,"end":147.3,"sentiment":"neutral","sentiment_score":0.01715845681194748},{"text":"Yeah.","start":149.68001,"end":150.18001,"sentiment":"neutral","sentiment_score":0.06930922716856003},{"text":"Right.","start":165.495,"end":165.995,"sentiment":"neutral","sentiment_score":-0.04144248738884926}],"sentiment":"neutral","sentiment_score":0.009728339733555913,"num_words":29,"start":138.745,"end":165.995},{"sentences":[{"text":"Yeah.","start":170.535,"end":171.035,"sentiment":"neutral","sentiment_score":-0.016611844301223755},{"text":"Yeah.","start":180.36,"end":180.86,"sentiment":"neutral","sentiment_score":-0.017124570906162262},{"text":"Mhmm.","start":189.985,"end":190.485,"sentiment":"neutral","sentiment_score":-0.003149367636069655},{"text":"Mhmm.","start":211.795,"end":212.295,"sentiment":"neutral","sentiment_score":-0.022973496466875076},{"text":"Possibly.","start":212.515,"end":213.015,"sentiment":"neutral","sentiment_score":-0.04720946401357651}],"sentiment":"neutral","sentiment_score":-0.021413748664781452,"num_words":5,"start":170.535,"end":213.015},{"sentences":[{"text":"Because if because if I get in there, his OSA, everything's saved in the annual review 2026 folder.","start":214.91501,"end":227.18,"sentiment":"neutral","sentiment_score":-0.1103058945801523},{"text":"Yeah.","start":227.18,"end":227.68,"sentiment":"neutral","sentiment_score":0.04870397597551346},{"text":"And that's all from January.","start":228.14,"end":229.76,"sentiment":"neutral","sentiment_score":0.10789701789617538},{"text":"So he is good.","start":230.06,"end":231.58,"sentiment":"neutral","sentiment_score":0.2915361672639847},{"text":"But we can leave him there, and I can do a catch up if he wants a catch up.","start":231.58,"end":234.62,"sentiment":"neutral","sentiment_score":0.06425576578629644}],"sentiment":"neutral","sentiment_score":0.021057174085302555,"num_words":47,"start":214.91501,"end":234.62},{"sentences":[{"text":"That's absolutely fine.","start":234.62,"end":235.66,"sentiment":"neutral","sentiment_score":0.2767973045508067},{"text":"Like, if yeah.","start":235.66,"end":237.58,"sentiment":"neutral","sentiment_score":0.12429330001274745},{"text":"We can just leave him out.","start":237.58,"end":238.45999,"sentiment":"neutral","sentiment_score":0.07993694519003232},{"text":"I can call on Monday.","start":238.45999,"end":239.34,"sentiment":"neutral","sentiment_score":0.09101380854845047},{"text":"Just a bit of a quick catch up with him.","start":239.34,"end":247.825,"sentiment":"neutral","sentiment_score":0.050052682682871816}],"sentiment":"neutral","sentiment_score":0.0977218279408084,"num_words":27,"start":234.62,"end":247.825},{"sentences":[{"text":"Yep.","start":247.825,"end":248.325,"sentiment":"neutral","sentiment_score":0.06768681108951569},{"text":"Yep.","start":248.945,"end":249.445,"sentiment":"neutral","sentiment_score":0.0368415042757988},{"text":"Yes.","start":251.105,"end":251.505,"sentiment":"neutral","sentiment_score":0.06709205359220505},{"text":"And we did the advice document.","start":251.505,"end":253.205,"sentiment":"neutral","sentiment_score":0.04810173623263836},{"text":"So he had his actual end review in January on the twenty first.","start":253.425,"end":257.61002,"sentiment":"neutral","sentiment_score":0.07177261664317204}],"sentiment":"neutral","sentiment_score":0.06333067285066302,"num_words":22,"start":247.825,"end":257.61002},{"sentences":[{"text":"And then I did advice, and I presented advice to him two weeks ago now, and we've been implementing it for him.","start":258.15,"end":264.81,"sentiment":"neutral","sentiment_score":0.16638147187503902},{"text":"K.","start":267.045,"end":267.545,"sentiment":"neutral","sentiment_score":0.017328795045614243},{"text":"Mhmm.","start":272.165,"end":272.665,"sentiment":"neutral","sentiment_score":0.008534799329936504},{"text":"No.","start":284.65997,"end":285.15997,"sentiment":"neutral","sentiment_score":-0.2806878089904785},{"text":"Yeah.","start":286.09998,"end":286.58,"sentiment":"neutral","sentiment_score":-0.024631820619106293}],"sentiment":"neutral","sentiment_score":0.1300360133083394,"num_words":26,"start":258.15,"end":286.58},{"sentences":[{"text":"No.","start":286.58,"end":286.74,"sentiment":"neutral","sentiment_score":-0.06922102719545364},{"text":"That's okay.","start":286.74,"end":287.56,"sentiment":"neutral","sentiment_score":-0.0005328063853085041},{"text":"The attachments don't really need to be in there because they're from the SOA.","start":288.25998,"end":293.71997,"sentiment":"neutral","sentiment_score":-0.08372676585401807},{"text":"So we don't really need those because we have a record of those being sent.","start":295.985,"end":299.845,"sentiment":"neutral","sentiment_score":-0.11411591569582621},{"text":"I wonder if that attachment folder should just go into maybe the advice document folder to show what we sent.","start":301.905,"end":308.32498,"sentiment":"neutral","sentiment_score":-0.08480109572410584}],"sentiment":"neutral","sentiment_score":-0.08942734638157372,"num_words":52,"start":286.58,"end":308.32498},{"sentences":[{"text":"And the beneficiary norms, they could probably just go in the super folder and the insurance folder.","start":315.22,"end":320.84,"sentiment":"neutral","sentiment_score":0.0063399579375982285},{"text":"Yeah.","start":327.735,"end":327.975,"sentiment":"neutral","sentiment_score":0.05680174380540848},{"text":"You're fine.","start":327.975,"end":328.715,"sentiment":"neutral","sentiment_score":0.07455518841743469},{"text":"Michelle.","start":344.64,"end":345.14,"sentiment":"negative","sentiment_score":-0.3966585397720337},{"text":"Michelle.","start":348.24002,"end":348.74002,"sentiment":"neutral","sentiment_score":-0.2091292440891266}],"sentiment":"neutral","sentiment_score":-0.013277108103714207,"num_words":22,"start":315.22,"end":348.74002},{"sentences":[{"text":"It's okay.","start":354.64502,"end":355.46503,"sentiment":"neutral","sentiment_score":0.015260017171385698},{"text":"Yeah.","start":356.325,"end":356.825,"sentiment":"neutral","sentiment_score":0.01982395350933075},{"text":"Mhmm.","start":365.00998,"end":365.50998,"sentiment":"neutral","sentiment_score":-0.023001452907919884},{"text":"Because we've because we've also got some in the annual review folder.","start":372.21,"end":378.06998,"sentiment":"neutral","sentiment_score":-0.006849490183716019},{"text":"Yeah.","start":385.835,"end":386.335,"sentiment":"neutral","sentiment_score":-0.004608312621712685}],"sentiment":"neutral","sentiment_score":-0.003497627051889568,"num_words":17,"start":354.64502,"end":386.335},{"sentences":[{"text":"That one says November 2020 '5, and that one says July 20 '25.","start":386.395,"end":392.975,"sentiment":"neutral","sentiment_score":-0.00809549533117276},{"text":"Are they signed?","start":398.39,"end":399.45,"sentiment":"neutral","sentiment_score":-0.05653775359193484},{"text":"Oh, they're empty blank documents.","start":403.51,"end":405.27002,"sentiment":"neutral","sentiment_score":-0.11875397115945815},{"text":"We can just delete those.","start":405.27002,"end":406.65002,"sentiment":"neutral","sentiment_score":-0.13277232199907302},{"text":"Yeah.","start":412.405,"end":412.64502,"sentiment":"neutral","sentiment_score":-0.07539467513561249}],"sentiment":"neutral","sentiment_score":-0.0595511422596044,"num_words":27,"start":386.395,"end":412.64502},{"sentences":[{"text":"They're blank.","start":412.64502,"end":413.445,"sentiment":"neutral","sentiment_score":-0.09103399887681007},{"text":"They've got another thing on them, so we can just delete those out, I reckon.","start":413.445,"end":416.665,"sentiment":"neutral","sentiment_score":-0.21752363443374634},{"text":"I'll just get rid of those.","start":416.965,"end":418.265,"sentiment":"neutral","sentiment_score":-0.20300564666589102},{"text":"Yeah.","start":431.22998,"end":431.72998,"sentiment":"neutral","sentiment_score":0.04590397700667381},{"text":"Yes.","start":433.22998,"end":433.72998,"sentiment":"neutral","sentiment_score":0.07806660234928131}],"sentiment":"neutral","sentiment_score":-0.18155943259596824,"num_words":25,"start":412.64502,"end":433.72998},{"sentences":[{"text":"Yep.","start":445.085,"end":445.585,"sentiment":"neutral","sentiment_score":0.08901813626289368},{"text":"Makes sense.","start":447.565,"end":448.465,"sentiment":"neutral","sentiment_score":0.08935800194740295},{"text":"Yeah.","start":449.37,"end":449.61002,"sentiment":"neutral","sentiment_score":0.1251533329486847},{"text":"That's perfectly fine.","start":449.61002,"end":450.89,"sentiment":"neutral","sentiment_score":0.31012943387031555},{"text":"Yeah.","start":450.89,"end":451.39,"sentiment":"neutral","sentiment_score":0.16302356123924255}],"sentiment":"neutral","sentiment_score":0.18578741699457169,"num_words":8,"start":445.085,"end":451.39},{"sentences":[{"text":"What I reckon with the attachments folders, you know how long we do SOAs and we do the attachments?","start":451.77002,"end":457.47,"sentiment":"neutral","sentiment_score":0.06929112764957704},{"text":"I reckon I'm gonna save I'm just moving that attachments folder, and I'm putting it in forms and advice documents with twenty twenty six attachments and FOA as the file name.","start":460.33002,"end":473.92502,"sentiment":"neutral","sentiment_score":0.07618860323582927},{"text":"Because we send, like, all the all the additional documents in that folder, I reckon it's worth keeping them because they have, like, PDFs and FSGs and things like that that we realistically should keep.","start":475.185,"end":488.96,"sentiment":"neutral","sentiment_score":0.08550587605152811},{"text":"I don't know what I mean, what, like, the company policy is to do with them, but I reckon it's worth, like, keeping a record of those.","start":490.06,"end":498.615,"sentiment":"neutral","sentiment_score":-0.01159389027290874},{"text":"So I've just moved that out of the annual review folder and into the advice documents folder with the SOA stuff.","start":498.915,"end":505.335,"sentiment":"neutral","sentiment_score":-0.0007182739320255461}],"sentiment":"neutral","sentiment_score":0.04769146614672994,"num_words":133,"start":451.77002,"end":505.335},{"sentences":[{"text":"And this cover letter, that's the MLC one.","start":507.555,"end":513.18,"sentiment":"neutral","sentiment_score":-0.013295540440594777},{"text":"Do you want me to keep that in there?","start":513.18,"end":514.88,"sentiment":"neutral","sentiment_score":-0.01636360213160515},{"text":"Mhmm.","start":522.38,"end":522.88,"sentiment":"neutral","sentiment_score":-0.05199351906776428},{"text":"Yeah.","start":537.415,"end":537.915,"sentiment":"neutral","sentiment_score":0.018809759989380836},{"text":"Yeah.","start":563.985,"end":564.485,"sentiment":"neutral","sentiment_score":0.01094425842165947}],"sentiment":"neutral","sentiment_score":-0.013793812168296426,"num_words":20,"start":507.555,"end":564.485},{"sentences":[{"text":"Mhmm.","start":604.33997,"end":604.83997,"sentiment":"neutral","sentiment_score":0.01559312641620636},{"text":"Oh, thank you.","start":606.74,"end":607.87994,"sentiment":"neutral","sentiment_score":0.3011641502380371},{"text":"You're fine.","start":615.555,"end":616.45496,"sentiment":"neutral","sentiment_score":0.08288580365478992},{"text":"It's all good.","start":619.075,"end":620.195,"sentiment":"neutral","sentiment_score":0.21807821094989777},{"text":"I'm pretty easygoing, and I've just been winging all the things.","start":620.195,"end":623.075,"sentiment":"neutral","sentiment_score":0.12381026724522765}],"sentiment":"neutral","sentiment_score":0.15505023784935473,"num_words":20,"start":604.33997,"end":623.075},{"sentences":[{"text":"And, like, yesterday, there was stuff coming back in SOAs that was wrong, and I was trying to help Scotty fix up things.","start":623.075,"end":629.51,"sentiment":"neutral","sentiment_score":-0.13014686625936758},{"text":"And then it was coming out of the insurance department with changes to people's premiums.","start":629.51,"end":633.11,"sentiment":"neutral","sentiment_score":-0.09682208051284154},{"text":"I'm like, ah.","start":633.11,"end":633.91003,"sentiment":"neutral","sentiment_score":-0.011069928606351217},{"text":"By the end of the day, I was like, oh my god.","start":633.91003,"end":635.67,"sentiment":"neutral","sentiment_score":-0.02568681538105011},{"text":"This is a lot.","start":635.67,"end":636.57,"sentiment":"neutral","sentiment_score":-0.06744960695505142}],"sentiment":"neutral","sentiment_score":-0.08871858122578838,"num_words":57,"start":623.075,"end":636.57},{"sentences":[{"text":"Yes.","start":647.835,"end":648.335,"sentiment":"neutral","sentiment_score":0.027831777930259705},{"text":"Yes.","start":650.715,"end":651.215,"sentiment":"neutral","sentiment_score":0.0583234541118145},{"text":"Yes.","start":653.76,"end":654.24005,"sentiment":"neutral","sentiment_score":0.28248074650764465},{"text":"And he's actually very happy now.","start":654.24005,"end":656.24005,"sentiment":"positive","sentiment_score":0.5561533843477567},{"text":"I started off by because he had that phone call with Samantha, and he threw some concerns out there.","start":656.24005,"end":661.92004,"sentiment":"neutral","sentiment_score":-0.08664914769561667}],"sentiment":"neutral","sentiment_score":0.07354365994355508,"num_words":28,"start":647.835,"end":661.92004},{"sentences":[{"text":"And, yeah, it turns out he's being contacted.","start":661.92004,"end":665.7,"sentiment":"neutral","sentiment_score":-0.026940032141283154},{"text":"Those stupid marketers are still doing the rounds.","start":665.84,"end":668.42004,"sentiment":"negative","sentiment_score":-0.4914206676185131},{"text":"I know.","start":671.03503,"end":671.435,"sentiment":"neutral","sentiment_score":-0.10401356965303421},{"text":"They apparently did a three way conversation with him and Netwealth going, your super is doing nothing.","start":671.435,"end":676.55505,"sentiment":"neutral","sentiment_score":-0.22518202005063787},{"text":"It's going down.","start":676.55505,"end":677.435,"sentiment":"negative","sentiment_score":-0.433289110660553}],"sentiment":"neutral","sentiment_score":-0.2495493265849195,"num_words":38,"start":661.92004,"end":677.435},{"sentences":[{"text":"And I was like, look.","start":677.435,"end":678.875,"sentiment":"neutral","sentiment_score":-0.08860176503658294},{"text":"I'll give you a rundown of your super.","start":678.875,"end":680.715,"sentiment":"neutral","sentiment_score":-0.02910953542595962},{"text":"And I went back to 2021 and went, look.","start":680.715,"end":683.08,"sentiment":"neutral","sentiment_score":-0.02632799641125732},{"text":"Yes.","start":683.08,"end":683.32,"sentiment":"neutral","sentiment_score":0.04122663289308548},{"text":"It went down, but then you've steadily been growing from there.","start":683.32,"end":685.88,"sentiment":"neutral","sentiment_score":-0.11735588989474556}],"sentiment":"neutral","sentiment_score":-0.06360368330120657,"num_words":34,"start":677.435,"end":685.88},{"sentences":[{"text":"And then we've had a bit of a pullback now, but you're still up.","start":685.88,"end":689.24,"sentiment":"neutral","sentiment_score":-0.18307304488761084},{"text":"Like, it's not, you know, a negative return for the year or anything.","start":689.24,"end":692.94,"sentiment":"neutral","sentiment_score":-0.2980396718933032},{"text":"And then he was like, oh, they kept saying I had AIA insurance that's through Netwealth.","start":694.66504,"end":697.945,"sentiment":"neutral","sentiment_score":-0.16440678108483553},{"text":"I went, no.","start":697.945,"end":698.98505,"sentiment":"neutral","sentiment_score":-0.10562433302402496},{"text":"I said, like, AIA are the underwriter for Netwealth, but you don't have them.","start":698.98505,"end":702.905,"sentiment":"neutral","sentiment_score":-0.14645381644368172}],"sentiment":"neutral","sentiment_score":-0.19058788816134134,"num_words":60,"start":685.88,"end":702.905},{"sentences":[{"text":"You've got Nio, licensed TBD, and I went through and I did live quotes for him so he could kinda see alterations and what that might look like and had a deeper conversation.","start":702.905,"end":713.02,"sentiment":"neutral","sentiment_score":0.03306892232009859},{"text":"He went, thanks.","start":713.16003,"end":714.46,"sentiment":"positive","sentiment_score":0.424944539864858},{"text":"I'm like, so good.","start":714.52,"end":715.64,"sentiment":"positive","sentiment_score":0.5951220542192459},{"text":"What else do you need?","start":715.64,"end":716.7,"sentiment":"neutral","sentiment_score":0.16859288215637208},{"text":"And I booked him in for two weeks for his SOA, so he has an end date because he did get kind of stuck in the backlog last year.","start":718.12,"end":725.365,"sentiment":"neutral","sentiment_score":-0.013730755011583197}],"sentiment":"neutral","sentiment_score":0.070153632276767,"num_words":74,"start":702.905,"end":725.365},{"sentences":[{"text":"So, yeah, after I put him back in the I put him back in the I put him in there for two weeks to get his SOA present so he's got an actual time frame.","start":727.02496,"end":742.62,"sentiment":"neutral","sentiment_score":0.0458163891519819},{"text":"Yeah.","start":744.76,"end":745.26,"sentiment":"neutral","sentiment_score":0.1368647664785385},{"text":"Yep.","start":750.54504,"end":751.04504,"sentiment":"neutral","sentiment_score":0.21392422914505005},{"text":"Graham Hormley.","start":776.155,"end":777.135,"sentiment":"neutral","sentiment_score":0.009045731276273727},{"text":"I don't even know who that is.","start":783.675,"end":785.115,"sentiment":"neutral","sentiment_score":-0.1899431198835373}],"sentiment":"neutral","sentiment_score":0.013975048680668291,"num_words":46,"start":727.02496,"end":785.115},{"sentences":[{"text":"Have I spoken to him?","start":785.115,"end":786.495,"sentiment":"neutral","sentiment_score":-0.06449571251869202},{"text":"I'm just looking at him now.","start":787.59503,"end":789.455,"sentiment":"negative","sentiment_score":-0.43322156369686127},{"text":"No.","start":792.38995,"end":792.88995,"sentiment":"neutral","sentiment_score":-0.19719547033309937},{"text":"No.","start":793.26996,"end":793.58997,"sentiment":"neutral","sentiment_score":-0.20387163758277893},{"text":"I've got my earphones in.","start":793.58997,"end":795.02997,"sentiment":"neutral","sentiment_score":-0.16364677846431733}],"sentiment":"neutral","sentiment_score":-0.23006160805622736,"num_words":18,"start":785.115,"end":795.02997},{"sentences":[{"text":"It's all good.","start":795.02997,"end":796.08997,"sentiment":"neutral","sentiment_score":0.009569252530733744},{"text":"Yep.","start":839.435,"end":839.91504,"sentiment":"neutral","sentiment_score":0.005679474677890539},{"text":"Yeah.","start":839.91504,"end":840.03503,"sentiment":"neutral","sentiment_score":-0.004041684791445732},{"text":"It was me.","start":840.03503,"end":840.895,"sentiment":"neutral","sentiment_score":-0.03061945674320062},{"text":"I don't remember speaking to him.","start":841.11505,"end":842.97504,"sentiment":"neutral","sentiment_score":-0.06997185572981834}],"sentiment":"neutral","sentiment_score":-0.03438171122356185,"num_words":14,"start":795.02997,"end":842.97504},{"sentences":[{"text":"That's all good.","start":844.23505,"end":845.29504,"sentiment":"neutral","sentiment_score":0.25179046889146167},{"text":"Spoke to him in 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How are you? Oh, man. I'm oh, look. I just it's just, like, trying to catch up on shit. So fucking hard. Like and No. Look. I'll tell you. Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out. And it was shitting me off, and I couldn't get stuff done that I just wanted to get done. Today has been much better, which is good, but I'm I'm doing what what I'm trying to do is just get the stuff that's got little straggly bits on it. So, like, I've got a like, Gauche. I'm doing his documents and then freaking Neil calls back. So so, anyway, I spoke to Neil, reshaped with him to the twentieth. His wife's on jury duty, and he likes Camille to be there to hear what's happening. So that's all fine and wonderful. Now I yeah. Andrew Baxter. I'll tell you what screws with my head. Because from day one, we have not well, from from May starting, we haven't been up to date with the ARs. So from my perspective, when I was doing ARs, they were ARs and just going through that. So with with I wasn't sure with Andrew Baxter when you said to him he's had said to me he's had his AR, which I I knew, but I thought, is that because of the way I have have file noted something or because yeah. So can you let me know what was there that I've done? Yep. Mhmm. Yes. Yep. But did I put something else somewhere? Because I I knew he had his annual review. But as far as the documents, I had no idea what to freaking file them under or, like, so that's where with Andrew Baxter. Because I went in and checked DocuSign, and I can see we've got DocuSign items in there, but I haven't put it in a annual review folder. And then I thought, oh, shit. Have I? And so then I was trying to find it. So but I can see that under annual review 2026, I created a bold. Was it maybe created a folder? Yeah. I'm yeah. So that folder was created today. So I'm thinking that's where you've asked about or or told me he's had his AR. Is that right? It sounds like you can't fucking remember either. Yeah. Yeah. So should I thought we yeah. Because I thought we we already confirmed that he was just gonna be a catch up because there was there some advice he was after? Yep. Okay. So what should we do with this AR 2026 folder? Should I take any any documents out of that that have been done recently, or should I leave them all in there? It's just I was trying to neaten it up. Mhmm. Oh, okay. Let me have a look. So okay. Appendix. Yep. Okay. So so are they the so those ones were all just okay. Let me go back here. K. Let me go back into doc that's freaking Neil Owen. Okay. So let's go back. I tell you, I felt like crying before. I just really just got to the point where I went, I fucking had it. You know? Oh, man. Yeah. It's all good. It's all good. Okay. So, yeah, we so we've done his beneficiary nomination forms with I sent via email his cover letter. So that information, I have got, that is sitting in the DocuSign folder right now. So that's the stuff that I've done. So so I think that maybe they've been done previously as well. And okay. So have yeah. Okay. So let's how about we it's just been such a shit part, hasn't it? Okay. Let's go through here. Okay. So the ones that are actually set in the annual review folder are blank. Okay. Okay. Okay. Cool. Because when I when I send them from DocuSign, I I don't usually delete them until I get signed ones back. As soon as I get the signed ones back, I'll delete what's in the DocuSign folder and save the super in the super folder, and the insurance b two b b n, I'd save under insurance. So that's right, isn't it? Yep. Okay. Okay. Okay. Cool. Yep. Mhmm. Yep. Okay. Yep. Mhmm. Yep. Yep. Yep. Okay. Okay. So, yep, just I've got a cover letter, which is covering Hub 24 and MLC. So what I'll do is I'm gonna delete that out of the annual review twenty twenty six folder. So that's gone. Excuse me. Because what I did was I created that, but then I used that in the body of the email to send the email across. So okay. So we can leave that combined AR documents. Alright. Not gonna touch that for the moment. I'm just gonna leave that as it is. So I might change the AR twenty twenty six twenty twenty five because that makes better sense. Okay. Alrighty. There you go. Alrighty. So there we go. We've got his beneficiary nomination. We've got cover letter. I'll get rid of that one. Yep. And get rid of that one. K. Awesome. That's gone. Excuse. Okay. Now Jason Gauci, I also rang through, did the research on real life, and I've got the details from real life as well. So that's okay. Just like, honestly, I haven't even I haven't got to be my my efficient self yet. I will definitely get there. I'm just trying to freaking catch up. That's all. So let's go oh, I know. Yep. Yep. No. I hear you. I hear you. Let me have a quick look at this. LSA super insurance summary. Yep. We'll continue on with that. With Jason Gauci, that was was that his twenty twenty six a r? Okay. Cool. That's cool. That's Yep. What? Yeah. Oh, well done. Uh-huh. Let me have a look. Okay. So I've got his his opportunity here, and it says it's 80 no. We don't need to worry about that. K. Dana. So here we go. Alright. Okay. So Jason's going to be presented in two weeks. Sammy sent me a team's message letting me know that she has booked in. Go here. Yes. I haven't even had a chance to have a look at that yet. Yep. Oh, fuck. Sorry. I hope your son can't hear me swearing and carrying on. Oh, good. Oh my goodness. I had some cheese before, and I feel really sick in the tummy now. Shouldn't have done it. There we go. Let's go down here. K. Let's have a look at him. He's Hornby. Graham Hornby. Plan care planning research in SOA. Okay. Okay. Yep. Not all good. All good now. Okay. Let's see if there's anything we need to. Okay. Netwealth's always got that's always got. CFN opt in. Next to Kin. Contact. Okay. K. So let's just have a look in here. I am not going to go into streak because streak was streak, and due time yesterday, but I think it was just causing me to to lose my connection. Okay. Yep. Which is really frustrating because you need them both. Okay. So Graham Hornby. Okay. So you did his annual review in January. Okay. Great. So that was is it January 19 or no? K. Well, that's it. K. Go back to the working papers and have on okay. Alrighty. So I'm going to change his expiry annual review date to the January 19 2027. Let's have a look at his o s yeah. He's o s a it's not too bad doing it this way, is it? Like, I mean, seriously, it's no different just sitting next to each other except so we have the ability to focus better. Alrighty. So let's go Hornby now. Thank you for the call. I really, really needed it. I was just feeling so freaking lost. Okay. Okay. So he's got 308 k. I'll update that. Let's have a look at his fees. Okay. His reference date is 01/14/2027. Giddy up. Awesome. So he's gonna be that's brilliant. January. That's that's awesome. So what I'll do is in his contacts, I'm just gonna go in there now and annual review. Do I'm gonna set that for so let's go for these. See, January 14. I'm not gonna go for the December 14 because that's gonna be too close to Christmas. So I'll I'm gonna go November 14 so that we can at least get him, you know, called before then. Yep. And you're overdue, and that means I can go okay. Awesome. Alrighty. Oh, I've gotta go loose. So I'm gonna let you go. Thank you so much for being such a wonderful support and and dealing with me. Once you've trained me the way that you want things done, I'll be bloody amazing. Okay? Oh, you're lucky. You you keep me keep me up when I'm ready to pull on it. Alright. Well, look. You take care, and I'll speak soon. Okay? Thanks so much, Dana. Okay, darling. Bye bye. Okay. 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How are you? Oh, man. I'm oh, look. I just it's just, like, trying to catch up on shit.\n\nSo fucking hard. Like and No. Look. I'll tell you. Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out.\n\nAnd it was shitting me off, and I couldn't get stuff done that I just wanted to get done. Today has been much better, which is good, but I'm I'm doing what what I'm trying to do is just get the stuff that's got little straggly bits on it. So, like, I've got a like, Gauche. I'm doing his documents and then freaking Neil calls back. So so, anyway, I spoke to Neil, reshaped with him to the twentieth.\n\nHis wife's on jury duty, and he likes Camille to be there to hear what's happening. So that's all fine and wonderful. Now I yeah. Andrew Baxter. I'll tell you what screws with my head.\n\nBecause from day one, we have not well, from from May starting, we haven't been up to date with the ARs. So from my perspective, when I was doing ARs, they were ARs and just going through that. So with with I wasn't sure with Andrew Baxter when you said to him he's had said to me he's had his AR, which I I knew, but I thought, is that because of the way I have have file noted something or because yeah. So can you let me know what was there that I've done? Yep.\n\nMhmm. Yes. Yep. But did I put something else somewhere? Because I I knew he had his annual review.\n\nBut as far as the documents, I had no idea what to freaking file them under or, like, so that's where with Andrew Baxter. Because I went in and checked DocuSign, and I can see we've got DocuSign items in there, but I haven't put it in a annual review folder. And then I thought, oh, shit. Have I? And so then I was trying to find it.\n\nSo but I can see that under annual review 2026, I created a bold. Was it maybe created a folder? Yeah. I'm yeah. So that folder was created today.\n\nSo I'm thinking that's where you've asked about or or told me he's had his AR. Is that right? It sounds like you can't fucking remember either. Yeah. Yeah.\n\nSo should I thought we yeah. Because I thought we we already confirmed that he was just gonna be a catch up because there was there some advice he was after? Yep. Okay. So what should we do with this AR 2026 folder?\n\nShould I take any any documents out of that that have been done recently, or should I leave them all in there? It's just I was trying to neaten it up. Mhmm. Oh, okay. Let me have a look.\n\nSo okay. Appendix. Yep. Okay. So so are they the so those ones were all just okay.\n\nLet me go back here. K. Let me go back into doc that's freaking Neil Owen. Okay. So let's go back.\n\nI tell you, I felt like crying before. I just really just got to the point where I went, I fucking had it. You know? Oh, man. Yeah.\n\nIt's all good. It's all good. Okay. So, yeah, we so we've done his beneficiary nomination forms with I sent via email his cover letter. So that information, I have got, that is sitting in the DocuSign folder right now.\n\nSo that's the stuff that I've done. So so I think that maybe they've been done previously as well. And okay. So have yeah. Okay.\n\nSo let's how about we it's just been such a shit part, hasn't it? Okay. Let's go through here. Okay. So the ones that are actually set in the annual review folder are blank.\n\nOkay. Okay. Okay. Cool. Because when I when I send them from DocuSign, I I don't usually delete them until I get signed ones back.\n\nAs soon as I get the signed ones back, I'll delete what's in the DocuSign folder and save the super in the super folder, and the insurance b two b b n, I'd save under insurance. So that's right, isn't it? Yep. Okay. Okay.\n\nOkay. Cool. Yep. Mhmm. Yep.\n\nOkay. Yep. Mhmm. Yep. Yep.\n\nYep. Okay. Okay. So, yep, just I've got a cover letter, which is covering Hub 24 and MLC. So what I'll do is I'm gonna delete that out of the annual review twenty twenty six folder.\n\nSo that's gone. Excuse me. Because what I did was I created that, but then I used that in the body of the email to send the email across. So okay. So we can leave that combined AR documents.\n\nAlright. Not gonna touch that for the moment. I'm just gonna leave that as it is. So I might change the AR twenty twenty six twenty twenty five because that makes better sense. Okay.\n\nAlrighty. There you go. Alrighty. So there we go. We've got his beneficiary nomination.\n\nWe've got cover letter. I'll get rid of that one. Yep. And get rid of that one. K.\n\nAwesome. That's gone. Excuse. Okay. Now Jason Gauci, I also rang through, did the research on real life, and I've got the details from real life as well.\n\nSo that's okay. Just like, honestly, I haven't even I haven't got to be my my efficient self yet. I will definitely get there. I'm just trying to freaking catch up. That's all.\n\nSo let's go oh, I know. Yep. Yep. No. I hear you.\n\nI hear you. Let me have a quick look at this. LSA super insurance summary. Yep. We'll continue on with that.\n\nWith Jason Gauci, that was was that his twenty twenty six a r? Okay. Cool. That's cool. That's Yep.\n\nWhat? Yeah. Oh, well done. Uh-huh. Let me have a look.\n\nOkay. So I've got his his opportunity here, and it says it's 80 no. We don't need to worry about that. K. Dana.\n\nSo here we go. Alright. Okay. So Jason's going to be presented in two weeks. Sammy sent me a team's message letting me know that she has booked in.\n\nGo here. Yes. I haven't even had a chance to have a look at that yet. Yep. Oh, fuck.\n\nSorry. I hope your son can't hear me swearing and carrying on. Oh, good. Oh my goodness. I had some cheese before, and I feel really sick in the tummy now.\n\nShouldn't have done it. There we go. Let's go down here. K. Let's have a look at him.\n\nHe's Hornby. Graham Hornby. Plan care planning research in SOA. Okay. Okay.\n\nYep. Not all good. All good now. Okay. Let's see if there's anything we need to.\n\nOkay. Netwealth's always got that's always got. CFN opt in. Next to Kin. Contact.\n\nOkay. K. So let's just have a look in here. I am not going to go into streak because streak was streak, and due time yesterday, but I think it was just causing me to to lose my connection. Okay.\n\nYep. Which is really frustrating because you need them both. Okay. So Graham Hornby. Okay.\n\nSo you did his annual review in January. Okay. Great. So that was is it January 19 or no? K.\n\nWell, that's it. K. Go back to the working papers and have on okay. Alrighty. So I'm going to change his expiry annual review date to the January 19 2027.\n\nLet's have a look at his o s yeah. He's o s a it's not too bad doing it this way, is it? Like, I mean, seriously, it's no different just sitting next to each other except so we have the ability to focus better. Alrighty. So let's go Hornby now.\n\nThank you for the call. I really, really needed it. I was just feeling so freaking lost. Okay. Okay.\n\nSo he's got 308 k. I'll update that. Let's have a look at his fees. Okay. His reference date is 01/14/2027.\n\nGiddy up. Awesome. So he's gonna be that's brilliant. January. That's that's awesome.\n\nSo what I'll do is in his contacts, I'm just gonna go in there now and annual review. Do I'm gonna set that for so let's go for these. See, January 14. I'm not gonna go for the December 14 because that's gonna be too close to Christmas. So I'll I'm gonna go November 14 so that we can at least get him, you know, called before then.\n\nYep. And you're overdue, and that means I can go okay. Awesome. Alrighty. Oh, I've gotta go loose.\n\nSo I'm gonna let you go. Thank you so much for being such a wonderful support and and dealing with me. Once you've trained me the way that you want things done, I'll be bloody amazing. Okay? Oh, you're lucky.\n\nYou you keep me keep me up when I'm ready to pull on it. Alright. Well, look. You take care, and I'll speak soon. Okay?\n\nThanks so much, Dana. Okay, darling. Bye bye. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.07593110203742981},{"text":"How are you?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.1057106281320254},{"text":"Oh, man.","start":6.48,"end":7.54,"sentiment":"neutral","sentiment_score":0.20181629061698914},{"text":"I'm oh, look.","start":10.16,"end":12.4,"sentiment":"neutral","sentiment_score":-0.11049615343411763},{"text":"I just it's just, like, trying to catch up on shit.","start":12.4,"end":16.105,"sentiment":"negative","sentiment_score":-0.47825285521420563}],"sentiment":"neutral","sentiment_score":-0.23977871499955655,"num_words":20,"start":3.36,"end":16.105},{"sentences":[{"text":"So fucking hard.","start":16.325,"end":18.904999,"sentiment":"negative","sentiment_score":-0.5857262214024862},{"text":"Like and No.","start":19.205,"end":28.019999,"sentiment":"neutral","sentiment_score":-0.1955025593439738},{"text":"Look.","start":28.019999,"end":28.259998,"sentiment":"neutral","sentiment_score":-0.14092224836349487},{"text":"I'll tell you.","start":28.259998,"end":29.14,"sentiment":"neutral","sentiment_score":-0.10343882938226064},{"text":"Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out.","start":29.14,"end":40.92,"sentiment":"negative","sentiment_score":-0.4121030613780022}],"sentiment":"negative","sentiment_score":-0.36789954354365667,"num_words":30,"start":16.325,"end":40.92},{"sentences":[{"text":"And it was shitting me off, and I couldn't get stuff done that I just wanted to get done.","start":41.765,"end":46.825,"sentiment":"negative","sentiment_score":-0.41730617378887375},{"text":"Today has been much better, which is good, but I'm I'm doing what what I'm trying to do is just get the stuff that's got little straggly bits on it.","start":47.285,"end":63.72,"sentiment":"neutral","sentiment_score":-0.06941934749484062},{"text":"So, like, I've got a like, Gauche.","start":64.1,"end":67.64,"sentiment":"neutral","sentiment_score":-0.04869558396083968},{"text":"I'm doing his documents and then freaking Neil calls back.","start":68.42,"end":73.055,"sentiment":"neutral","sentiment_score":-0.06086434312164783},{"text":"So so, anyway, I spoke to Neil, reshaped with him to the twentieth.","start":73.195,"end":78.795,"sentiment":"neutral","sentiment_score":0.016211367212235928}],"sentiment":"neutral","sentiment_score":-0.1360780059749001,"num_words":79,"start":41.765,"end":78.795},{"sentences":[{"text":"His wife's on jury duty, and he likes Camille to be there to hear what's happening.","start":78.795,"end":82.975,"sentiment":"neutral","sentiment_score":0.0032418582995887846},{"text":"So that's all fine and wonderful.","start":83.97,"end":85.67,"sentiment":"positive","sentiment_score":0.45273091395696},{"text":"Now I yeah.","start":87.409996,"end":90.21,"sentiment":"neutral","sentiment_score":0.07025952513019244},{"text":"Andrew Baxter.","start":90.21,"end":91.189995,"sentiment":"neutral","sentiment_score":-0.0036421194672584525},{"text":"I'll tell you what screws with my head.","start":91.25,"end":94.149994,"sentiment":"neutral","sentiment_score":-0.15239926148205996}],"sentiment":"neutral","sentiment_score":0.0500730131752789,"num_words":35,"start":78.795,"end":94.149994},{"sentences":[{"text":"Because from day one, we have not well, from from May starting, we haven't been up to date with the ARs.","start":94.29,"end":103.495,"sentiment":"neutral","sentiment_score":-0.10444784270865577},{"text":"So from my perspective, when I was doing ARs, they were ARs and just going through that.","start":104.195,"end":110.035,"sentiment":"neutral","sentiment_score":-0.06250712275505066},{"text":"So with with I wasn't sure with Andrew Baxter when you said to him he's had said to me he's had his AR, which I I knew, but I thought, is that because of the way I have have file noted something or because yeah.","start":110.035,"end":132.855,"sentiment":"neutral","sentiment_score":-0.057982045494847825},{"text":"So can you let me know what was there that I've done?","start":132.915,"end":137.255,"sentiment":"neutral","sentiment_score":-0.021732135365406673},{"text":"Yep.","start":144.21,"end":144.71,"sentiment":"neutral","sentiment_score":0.0036970365326851606}],"sentiment":"neutral","sentiment_score":-0.06377402519622895,"num_words":96,"start":94.29,"end":144.71},{"sentences":[{"text":"Mhmm.","start":145.89,"end":146.39,"sentiment":"neutral","sentiment_score":0.017117641866207123},{"text":"Yes.","start":148.05,"end":148.55,"sentiment":"neutral","sentiment_score":0.07021832466125488},{"text":"Yep.","start":150.46501,"end":150.865,"sentiment":"neutral","sentiment_score":0.06205105036497116},{"text":"But did I put something else somewhere?","start":150.865,"end":153.765,"sentiment":"neutral","sentiment_score":-0.032422149021710665},{"text":"Because I I knew he had his annual review.","start":154.065,"end":156.32501,"sentiment":"neutral","sentiment_score":-0.05428589300976859}],"sentiment":"neutral","sentiment_score":-0.029796898070918888,"num_words":19,"start":145.89,"end":156.32501},{"sentences":[{"text":"But as far as the documents, I had no idea what to freaking file them under or, like, so that's where with Andrew Baxter.","start":156.785,"end":167.74,"sentiment":"neutral","sentiment_score":-0.09404100733809173},{"text":"Because I went in and checked DocuSign, and I can see we've got DocuSign items in there, but I haven't put it in a annual review folder.","start":167.74,"end":176.64,"sentiment":"neutral","sentiment_score":-0.06587809313916498},{"text":"And then I thought, oh, shit.","start":177.02,"end":178.54001,"sentiment":"neutral","sentiment_score":-0.20659365753332773},{"text":"Have I?","start":178.54001,"end":179.36,"sentiment":"neutral","sentiment_score":-0.094761423766613},{"text":"And so then I was trying to find it.","start":179.63501,"end":181.895,"sentiment":"neutral","sentiment_score":-0.037450634150041476}],"sentiment":"neutral","sentiment_score":-0.0853210763375768,"num_words":68,"start":156.785,"end":181.895},{"sentences":[{"text":"So but I can see that under annual review 2026, I created a bold.","start":182.195,"end":193.095,"sentiment":"neutral","sentiment_score":-0.0004945455252059869},{"text":"Was it maybe created a folder?","start":193.235,"end":195.095,"sentiment":"neutral","sentiment_score":-0.009577476729949316},{"text":"Yeah.","start":200.73,"end":201.12999,"sentiment":"neutral","sentiment_score":0.011919813230633736},{"text":"I'm yeah.","start":201.12999,"end":202.17,"sentiment":"neutral","sentiment_score":0.0158008667640388},{"text":"So that folder was created today.","start":202.17,"end":205.39,"sentiment":"neutral","sentiment_score":0.027193138375878334}],"sentiment":"neutral","sentiment_score":0.004906616526944884,"num_words":29,"start":182.195,"end":205.39},{"sentences":[{"text":"So I'm thinking that's where you've asked about or or told me he's had his AR.","start":205.45,"end":210.655,"sentiment":"neutral","sentiment_score":-0.007346104452153668},{"text":"Is that right?","start":210.655,"end":211.55501,"sentiment":"neutral","sentiment_score":-0.012683438137173653},{"text":"It sounds like you can't fucking remember either.","start":214.735,"end":217.075,"sentiment":"neutral","sentiment_score":-0.2378235086798668},{"text":"Yeah.","start":225.87,"end":226.37,"sentiment":"neutral","sentiment_score":-0.010357760824263096},{"text":"Yeah.","start":226.91,"end":227.41,"sentiment":"neutral","sentiment_score":0.03177585080265999}],"sentiment":"neutral","sentiment_score":-0.07023303327953508,"num_words":29,"start":205.45,"end":227.41},{"sentences":[{"text":"So should I thought we yeah.","start":228.03,"end":241.725,"sentiment":"neutral","sentiment_score":0.07697456454237302},{"text":"Because I thought we we already confirmed that he was just gonna be a catch up because there was there some advice he was after?","start":241.725,"end":252.79001,"sentiment":"neutral","sentiment_score":0.08188930571079255},{"text":"Yep.","start":258.53,"end":259.03,"sentiment":"neutral","sentiment_score":0.09893898665905},{"text":"Okay.","start":265.50497,"end":266.00497,"sentiment":"neutral","sentiment_score":0.07108660042285919},{"text":"So what should we do with this AR 2026 folder?","start":266.145,"end":271.28497,"sentiment":"neutral","sentiment_score":0.020918151922523977}],"sentiment":"neutral","sentiment_score":0.0671694682867721,"num_words":43,"start":228.03,"end":271.28497},{"sentences":[{"text":"Should I take any any documents out of that that have been done recently, or should I leave them all in there?","start":272.065,"end":281.58,"sentiment":"neutral","sentiment_score":-0.03506409148262306},{"text":"It's just I was trying to neaten it up.","start":283.63998,"end":285.82,"sentiment":"neutral","sentiment_score":-0.1484084137611919},{"text":"Mhmm.","start":295.17502,"end":295.67502,"sentiment":"neutral","sentiment_score":-0.03952991962432861},{"text":"Oh, okay.","start":309.66998,"end":310.33,"sentiment":"neutral","sentiment_score":0.008139236364513636},{"text":"Let me have a look.","start":310.38998,"end":311.43,"sentiment":"neutral","sentiment_score":0.005883464589715004}],"sentiment":"neutral","sentiment_score":-0.053869740010645144,"num_words":39,"start":272.065,"end":311.43},{"sentences":[{"text":"So okay.","start":311.43,"end":312.57,"sentiment":"neutral","sentiment_score":0.02148582972586155},{"text":"Appendix.","start":312.78998,"end":313.28998,"sentiment":"neutral","sentiment_score":0.016468536108732224},{"text":"Yep.","start":313.59,"end":314.025,"sentiment":"neutral","sentiment_score":0.02972830832004547},{"text":"Okay.","start":314.585,"end":315.085,"sentiment":"neutral","sentiment_score":0.02547675371170044},{"text":"So so are they the so those ones were all just okay.","start":321.38498,"end":325.945,"sentiment":"neutral","sentiment_score":-0.01020817474151651}],"sentiment":"neutral","sentiment_score":-0.0004619317238821703,"num_words":17,"start":311.43,"end":325.945},{"sentences":[{"text":"Let me go back here.","start":325.945,"end":327.245,"sentiment":"neutral","sentiment_score":0.004320231080055237},{"text":"K.","start":329.19998,"end":329.36,"sentiment":"neutral","sentiment_score":0.0008463766425848007},{"text":"Let me go back into doc that's freaking Neil Owen.","start":329.36,"end":334.02,"sentiment":"neutral","sentiment_score":-0.06520961113274097},{"text":"Okay.","start":335.03998,"end":335.53998,"sentiment":"neutral","sentiment_score":-0.03590323030948639},{"text":"So let's go back.","start":335.59998,"end":336.9,"sentiment":"neutral","sentiment_score":-0.04681573063135147}],"sentiment":"neutral","sentiment_score":-0.040610225339021,"num_words":21,"start":325.945,"end":336.9},{"sentences":[{"text":"I tell you, I felt like crying before.","start":339.775,"end":341.875,"sentiment":"negative","sentiment_score":-0.3803799096494913},{"text":"I just really just got to the point where I went, I fucking had it.","start":341.935,"end":347.395,"sentiment":"negative","sentiment_score":-0.5155076781908671},{"text":"You know?","start":347.935,"end":348.675,"sentiment":"neutral","sentiment_score":-0.31544260680675507},{"text":"Oh, man.","start":350.015,"end":350.835,"sentiment":"neutral","sentiment_score":-0.13475698232650757},{"text":"Yeah.","start":351.535,"end":352.035,"sentiment":"neutral","sentiment_score":0.019107840955257416}],"sentiment":"negative","sentiment_score":-0.41631949240607874,"num_words":28,"start":339.775,"end":352.035},{"sentences":[{"text":"It's all good.","start":352.095,"end":352.975,"sentiment":"neutral","sentiment_score":0.16699954370657602},{"text":"It's all good.","start":352.975,"end":353.91,"sentiment":"neutral","sentiment_score":0.22707913319269815},{"text":"Okay.","start":354.31,"end":354.81,"sentiment":"neutral","sentiment_score":0.02135002613067627},{"text":"So, yeah, we so we've done his beneficiary nomination forms with I sent via email his cover letter.","start":354.95,"end":364.25,"sentiment":"neutral","sentiment_score":0.016140958449492853},{"text":"So that information, I have got, that is sitting in the DocuSign folder right now.","start":364.79,"end":371.435,"sentiment":"neutral","sentiment_score":-0.033559825147191684}],"sentiment":"neutral","sentiment_score":0.024768148292787374,"num_words":40,"start":352.095,"end":371.435},{"sentences":[{"text":"So that's the stuff that I've done.","start":371.815,"end":373.975,"sentiment":"neutral","sentiment_score":-0.033668599889746735},{"text":"So so I think that maybe they've been done previously as well.","start":373.975,"end":388.82,"sentiment":"neutral","sentiment_score":-0.008513655435914794},{"text":"And okay.","start":388.94,"end":390.68,"sentiment":"neutral","sentiment_score":-0.01070629945024848},{"text":"So have yeah.","start":390.9,"end":393.94,"sentiment":"neutral","sentiment_score":-0.006891809093455474},{"text":"Okay.","start":393.94,"end":394.42,"sentiment":"neutral","sentiment_score":0.0047874441370368}],"sentiment":"neutral","sentiment_score":-0.015005785860121251,"num_words":25,"start":371.815,"end":394.42},{"sentences":[{"text":"So let's how about we it's just been such a shit part, hasn't it?","start":394.42,"end":403.07498,"sentiment":"neutral","sentiment_score":-0.19747648823041736},{"text":"Okay.","start":403.07498,"end":403.395,"sentiment":"neutral","sentiment_score":-0.0857531726360321},{"text":"Let's go through here.","start":403.395,"end":404.69498,"sentiment":"neutral","sentiment_score":-0.10925614088773727},{"text":"Okay.","start":407.07498,"end":407.555,"sentiment":"neutral","sentiment_score":-0.07975850999355316},{"text":"So the ones that are actually set in the annual review folder are blank.","start":407.555,"end":411.335,"sentiment":"neutral","sentiment_score":-0.11630405991205148}],"sentiment":"neutral","sentiment_score":-0.14692540941691465,"num_words":34,"start":394.42,"end":411.335},{"sentences":[{"text":"Okay.","start":415.35,"end":415.85,"sentiment":"neutral","sentiment_score":-0.18569965660572052},{"text":"Okay.","start":417.43002,"end":417.93002,"sentiment":"neutral","sentiment_score":-0.16053506731987},{"text":"Okay.","start":418.79,"end":419.19,"sentiment":"neutral","sentiment_score":0.10138827562332152},{"text":"Cool.","start":419.19,"end":419.51,"sentiment":"neutral","sentiment_score":0.2914092242717743},{"text":"Because when I when I send them from DocuSign, I I don't usually delete them until I get signed ones back.","start":419.51,"end":430.77502,"sentiment":"neutral","sentiment_score":-0.05200664468464397}],"sentiment":"neutral","sentiment_score":-0.041823070496320724,"num_words":25,"start":415.35,"end":430.77502},{"sentences":[{"text":"As soon as I get the signed ones back, I'll delete what's in the DocuSign folder and save the super in the super folder, and the insurance b two b b n, I'd save under insurance.","start":430.83502,"end":444.26,"sentiment":"neutral","sentiment_score":0.04911378786588708},{"text":"So that's right, isn't it?","start":446.96,"end":448.98,"sentiment":"neutral","sentiment_score":0.0495455127209425},{"text":"Yep.","start":449.12,"end":449.62,"sentiment":"neutral","sentiment_score":0.052483245730400085},{"text":"Okay.","start":449.92,"end":450.42,"sentiment":"neutral","sentiment_score":0.2853553295135498},{"text":"Okay.","start":451.2,"end":451.7,"sentiment":"neutral","sentiment_score":0.1327015608549118}],"sentiment":"neutral","sentiment_score":0.05650827415626158,"num_words":44,"start":430.83502,"end":451.7},{"sentences":[{"text":"Okay.","start":451.92,"end":452.16,"sentiment":"neutral","sentiment_score":0.15826232731342316},{"text":"Cool.","start":452.16,"end":452.66,"sentiment":"neutral","sentiment_score":0.24733802676200867},{"text":"Yep.","start":458.455,"end":458.955,"sentiment":"neutral","sentiment_score":0.04115594923496246},{"text":"Mhmm.","start":461.895,"end":462.395,"sentiment":"neutral","sentiment_score":0.04453452676534653},{"text":"Yep.","start":465.51,"end":466.01,"sentiment":"neutral","sentiment_score":0.11370466649532318}],"sentiment":"neutral","sentiment_score":0.1209990993142128,"num_words":5,"start":451.92,"end":466.01},{"sentences":[{"text":"Okay.","start":474.55002,"end":475.05002,"sentiment":"neutral","sentiment_score":0.07953498512506485},{"text":"Yep.","start":481.285,"end":481.785,"sentiment":"neutral","sentiment_score":0.15506479144096377},{"text":"Mhmm.","start":486.645,"end":487.145,"sentiment":"neutral","sentiment_score":0.05592026561498642},{"text":"Yep.","start":488.645,"end":489.145,"sentiment":"neutral","sentiment_score":0.043784718960523605},{"text":"Yep.","start":495.28998,"end":495.78998,"sentiment":"neutral","sentiment_score":0.047473132610321045}],"sentiment":"neutral","sentiment_score":0.07635557875037194,"num_words":5,"start":474.55002,"end":495.78998},{"sentences":[{"text":"Yep.","start":497.13,"end":497.63,"sentiment":"neutral","sentiment_score":0.058011945337057114},{"text":"Okay.","start":506.025,"end":506.525,"sentiment":"neutral","sentiment_score":0.02002868428826332},{"text":"Okay.","start":507.225,"end":507.725,"sentiment":"neutral","sentiment_score":0.015778983011841774},{"text":"So, yep, just I've got a cover letter, which is covering Hub 24 and MLC.","start":508.105,"end":521.18,"sentiment":"neutral","sentiment_score":-0.010876851777235666},{"text":"So what I'll do is I'm gonna delete that out of the annual review twenty twenty six folder.","start":521.95996,"end":528.86,"sentiment":"neutral","sentiment_score":-0.12934265306426418}],"sentiment":"neutral","sentiment_score":-0.066597247754948,"num_words":36,"start":497.13,"end":528.86},{"sentences":[{"text":"So that's gone.","start":529.53503,"end":530.41504,"sentiment":"neutral","sentiment_score":-0.18227969110012054},{"text":"Excuse me.","start":530.41504,"end":530.895,"sentiment":"neutral","sentiment_score":-0.1474771685898304},{"text":"Because what I did was I created that, but then I used that in the body of the email to send the email across.","start":530.895,"end":538.435,"sentiment":"neutral","sentiment_score":0.011044883518479764},{"text":"So okay.","start":539.695,"end":542.59503,"sentiment":"neutral","sentiment_score":0.0463368184864521},{"text":"So we can leave that combined AR documents.","start":542.73505,"end":547.12,"sentiment":"neutral","sentiment_score":0.025869309320114553}],"sentiment":"neutral","sentiment_score":-0.007104822935966345,"num_words":39,"start":529.53503,"end":547.12},{"sentences":[{"text":"Alright.","start":549.82,"end":550.22003,"sentiment":"neutral","sentiment_score":0.020899033173918724},{"text":"Not gonna touch that for the moment.","start":550.22003,"end":551.58,"sentiment":"neutral","sentiment_score":-0.0822931309895856},{"text":"I'm just gonna leave that as it is.","start":551.58,"end":553.26,"sentiment":"neutral","sentiment_score":-0.023574155289679766},{"text":"So I might change the AR twenty twenty six twenty twenty five because that makes better sense.","start":553.26,"end":563.375,"sentiment":"neutral","sentiment_score":-0.021579448024139684},{"text":"Okay.","start":566.795,"end":567.295,"sentiment":"neutral","sentiment_score":0.015597078017890452}],"sentiment":"neutral","sentiment_score":-0.032205872484208906,"num_words":34,"start":549.82,"end":567.295},{"sentences":[{"text":"Alrighty.","start":570.235,"end":570.735,"sentiment":"neutral","sentiment_score":0.04596899449825287},{"text":"There you go.","start":570.955,"end":571.775,"sentiment":"neutral","sentiment_score":0.05446317916115125},{"text":"Alrighty.","start":573.42,"end":573.89996,"sentiment":"neutral","sentiment_score":0.03718989342451096},{"text":"So there we go.","start":573.89996,"end":574.62,"sentiment":"neutral","sentiment_score":0.022202332504093647},{"text":"We've got his beneficiary nomination.","start":574.62,"end":576.95996,"sentiment":"neutral","sentiment_score":-0.00018733820761553943}],"sentiment":"neutral","sentiment_score":0.023887218884608177,"num_words":14,"start":570.235,"end":576.95996},{"sentences":[{"text":"We've got cover letter.","start":577.33997,"end":578.72,"sentiment":"neutral","sentiment_score":-0.0271512595936656},{"text":"I'll get rid of that one.","start":579.33997,"end":580.95996,"sentiment":"neutral","sentiment_score":-0.062099192291498184},{"text":"Yep.","start":583.74,"end":584.235,"sentiment":"neutral","sentiment_score":-0.016964904963970184},{"text":"And get rid of that one.","start":587.995,"end":589.695,"sentiment":"neutral","sentiment_score":-0.03947238251566887},{"text":"K.","start":591.995,"end":592.39496,"sentiment":"neutral","sentiment_score":0.05874026194214821}],"sentiment":"neutral","sentiment_score":-0.037569951679971486,"num_words":18,"start":577.33997,"end":592.39496},{"sentences":[{"text":"Awesome.","start":592.39496,"end":592.89496,"sentiment":"neutral","sentiment_score":0.23088908195495603},{"text":"That's gone.","start":592.95496,"end":593.675,"sentiment":"neutral","sentiment_score":0.06170152127742767},{"text":"Excuse.","start":593.675,"end":594.175,"sentiment":"neutral","sentiment_score":-0.03504902124404907},{"text":"Okay.","start":597.69,"end":598.01,"sentiment":"neutral","sentiment_score":0.004147419705986977},{"text":"Now Jason Gauci, I also rang through, did the research on real life, and I've got the details from real life as well.","start":598.01,"end":606.27,"sentiment":"neutral","sentiment_score":0.02436992736614269}],"sentiment":"neutral","sentiment_score":0.03156781615689397,"num_words":28,"start":592.39496,"end":606.27},{"sentences":[{"text":"So that's okay.","start":607.29,"end":609.07,"sentiment":"neutral","sentiment_score":0.25372307499249774},{"text":"Just like, honestly, I haven't even I haven't got to be my my efficient self yet.","start":609.21,"end":614.755,"sentiment":"neutral","sentiment_score":-0.018770610447973013},{"text":"I will definitely get there.","start":614.755,"end":616.03503,"sentiment":"neutral","sentiment_score":0.1247330591082573},{"text":"I'm just trying to freaking catch up.","start":616.03503,"end":618.03503,"sentiment":"neutral","sentiment_score":-0.018667405936867},{"text":"That's all.","start":618.03503,"end":618.775,"sentiment":"neutral","sentiment_score":0.03347448632121086}],"sentiment":"neutral","sentiment_score":0.03093278437683528,"num_words":33,"start":607.29,"end":618.775},{"sentences":[{"text":"So let's go oh, I know.","start":619.315,"end":623.255,"sentiment":"neutral","sentiment_score":0.10368743600944678},{"text":"Yep.","start":637.665,"end":637.985,"sentiment":"neutral","sentiment_score":0.02178238332271576},{"text":"Yep.","start":637.985,"end":638.46497,"sentiment":"neutral","sentiment_score":0.011243130080401896},{"text":"No.","start":638.46497,"end":638.785,"sentiment":"neutral","sentiment_score":-0.06143613159656525},{"text":"I hear you.","start":638.785,"end":639.345,"sentiment":"neutral","sentiment_score":-0.045595397551854454}],"sentiment":"neutral","sentiment_score":0.03807731710063914,"num_words":12,"start":619.315,"end":639.345},{"sentences":[{"text":"I hear you.","start":639.345,"end":639.985,"sentiment":"neutral","sentiment_score":-0.021251154442628224},{"text":"Let me have a quick look at this.","start":639.985,"end":642.005,"sentiment":"neutral","sentiment_score":0.021066252142190933},{"text":"LSA super insurance summary.","start":642.625,"end":644.46497,"sentiment":"neutral","sentiment_score":0.040742399636656046},{"text":"Yep.","start":644.46497,"end":644.705,"sentiment":"neutral","sentiment_score":0.04613175243139267},{"text":"We'll continue on with that.","start":644.705,"end":645.90497,"sentiment":"neutral","sentiment_score":0.0554769828915596}],"sentiment":"neutral","sentiment_score":0.028155372345021794,"num_words":21,"start":639.345,"end":645.90497},{"sentences":[{"text":"With Jason Gauci, that was was that his twenty twenty six a r?","start":645.90497,"end":650.40497,"sentiment":"neutral","sentiment_score":0.024417587627585117},{"text":"Okay.","start":652.57,"end":652.97,"sentiment":"neutral","sentiment_score":0.1620187610387802},{"text":"Cool.","start":652.97,"end":653.47,"sentiment":"neutral","sentiment_score":0.2973060607910156},{"text":"That's cool.","start":653.77,"end":654.89,"sentiment":"positive","sentiment_score":0.47306302189826965},{"text":"That's Yep.","start":654.89,"end":663.245,"sentiment":"positive","sentiment_score":0.35815147031098604}],"sentiment":"neutral","sentiment_score":0.12837802344246915,"num_words":19,"start":645.90497,"end":663.245},{"sentences":[{"text":"What?","start":669.545,"end":670.045,"sentiment":"neutral","sentiment_score":-0.1267700493335724},{"text":"Yeah.","start":716.485,"end":716.985,"sentiment":"neutral","sentiment_score":0.08578015863895416},{"text":"Oh, well done.","start":717.925,"end":719.065,"sentiment":"neutral","sentiment_score":0.07192489380637805},{"text":"Uh-huh.","start":725.86005,"end":726.36005,"sentiment":"neutral","sentiment_score":0.01935134269297123},{"text":"Let me have a look.","start":738.435,"end":739.65497,"sentiment":"neutral","sentiment_score":0.07482008785009384}],"sentiment":"neutral","sentiment_score":0.05165787024254149,"num_words":11,"start":669.545,"end":739.65497},{"sentences":[{"text":"Okay.","start":743.63495,"end":744.035,"sentiment":"neutral","sentiment_score":0.0752985030412674},{"text":"So I've got his his opportunity here, and it says it's 80 no.","start":744.035,"end":753.23,"sentiment":"neutral","sentiment_score":0.16916376409622338},{"text":"We don't need to worry about that.","start":753.23,"end":754.85,"sentiment":"neutral","sentiment_score":0.2153794126851218},{"text":"K.","start":754.91,"end":755.41,"sentiment":"neutral","sentiment_score":0.06281068176031113},{"text":"Dana.","start":755.55,"end":756.05,"sentiment":"neutral","sentiment_score":0.08462812006473541}],"sentiment":"neutral","sentiment_score":0.17084878812665524,"num_words":23,"start":743.63495,"end":756.05},{"sentences":[{"text":"So here we go.","start":756.67,"end":760.175,"sentiment":"neutral","sentiment_score":0.09424643218517303},{"text":"Alright.","start":762.395,"end":762.895,"sentiment":"neutral","sentiment_score":0.092363640666008},{"text":"Okay.","start":763.03503,"end":763.515,"sentiment":"neutral","sentiment_score":0.08054026961326599},{"text":"So Jason's going to be presented in two weeks.","start":763.515,"end":766.335,"sentiment":"neutral","sentiment_score":0.11987757289575206},{"text":"Sammy sent me a team's message letting me know that she has booked in.","start":767.115,"end":775.08,"sentiment":"neutral","sentiment_score":0.033325599639543464}],"sentiment":"neutral","sentiment_score":0.07225331689777045,"num_words":29,"start":756.67,"end":775.08},{"sentences":[{"text":"Go here.","start":775.54,"end":776.28,"sentiment":"neutral","sentiment_score":0.018602478317916393},{"text":"Yes.","start":778.42,"end":778.92,"sentiment":"neutral","sentiment_score":-0.03398963809013367},{"text":"I haven't even had a chance to have a look at that yet.","start":780.9,"end":783.32,"sentiment":"neutral","sentiment_score":-0.19032770280654615},{"text":"Yep.","start":786.92505,"end":787.42505,"sentiment":"neutral","sentiment_score":-0.1052144393324852},{"text":"Oh, fuck.","start":787.565,"end":788.22504,"sentiment":"negative","sentiment_score":-0.4887605309486389}],"sentiment":"neutral","sentiment_score":-0.187041069429956,"num_words":19,"start":775.54,"end":788.22504},{"sentences":[{"text":"Sorry.","start":789.245,"end":789.745,"sentiment":"neutral","sentiment_score":-0.30287230014801025},{"text":"I hope your son can't hear me swearing and carrying on.","start":789.965,"end":792.78503,"sentiment":"negative","sentiment_score":-0.3628429851748727},{"text":"Oh, good.","start":795.565,"end":796.305,"sentiment":"neutral","sentiment_score":0.07792977057397366},{"text":"Oh my goodness.","start":802.55,"end":803.35004,"sentiment":"neutral","sentiment_score":-0.28055081764856976},{"text":"I had some cheese before, and I feel really sick in the tummy now.","start":803.35004,"end":807.21,"sentiment":"negative","sentiment_score":-0.6090450350727353}],"sentiment":"negative","sentiment_score":-0.4356957593512151,"num_words":31,"start":789.245,"end":807.21},{"sentences":[{"text":"Shouldn't have done it.","start":807.83,"end":809.05,"sentiment":"negative","sentiment_score":-0.33577410131692886},{"text":"There we go.","start":811.27,"end":812.25,"sentiment":"neutral","sentiment_score":-0.10080295552810033},{"text":"Let's go down here.","start":812.39,"end":813.53,"sentiment":"neutral","sentiment_score":-0.01943852286785841},{"text":"K.","start":816.475,"end":816.71497,"sentiment":"neutral","sentiment_score":0.004738466814160347},{"text":"Let's have a look at him.","start":816.71497,"end":818.255,"sentiment":"neutral","sentiment_score":0.025541952190299828}],"sentiment":"neutral","sentiment_score":-0.08695939907597171,"num_words":18,"start":807.83,"end":818.255},{"sentences":[{"text":"He's Hornby.","start":821.675,"end":822.57495,"sentiment":"neutral","sentiment_score":0.027366344816982746},{"text":"Graham Hornby.","start":832.89,"end":833.87,"sentiment":"neutral","sentiment_score":0.01795369293540716},{"text":"Plan care planning research in SOA.","start":836.33,"end":839.07,"sentiment":"neutral","sentiment_score":0.012953673178950945},{"text":"Okay.","start":844.065,"end":844.565,"sentiment":"neutral","sentiment_score":0.11459080874919891},{"text":"Okay.","start":860.24,"end":860.74,"sentiment":"neutral","sentiment_score":-0.0015401849523186684}],"sentiment":"neutral","sentiment_score":0.023451061531280477,"num_words":12,"start":821.675,"end":860.74},{"sentences":[{"text":"Yep.","start":861.2,"end":861.52,"sentiment":"neutral","sentiment_score":0.023661401122808456},{"text":"Not all good.","start":861.52,"end":862.8,"sentiment":"neutral","sentiment_score":-0.1569902946551641},{"text":"All good now.","start":862.8,"end":864.02,"sentiment":"neutral","sentiment_score":0.06491678953170776},{"text":"Okay.","start":867.665,"end":868.165,"sentiment":"neutral","sentiment_score":0.03666399419307709},{"text":"Let's see if there's anything we need to.","start":872.785,"end":875.045,"sentiment":"neutral","sentiment_score":0.02433852362446487}],"sentiment":"neutral","sentiment_score":-0.0013241831911727786,"num_words":16,"start":861.2,"end":875.045},{"sentences":[{"text":"Okay.","start":878.0,"end":878.39996,"sentiment":"neutral","sentiment_score":0.015858979895710945},{"text":"Netwealth's always got that's always got.","start":878.39996,"end":881.06,"sentiment":"neutral","sentiment_score":0.0013487745309248569},{"text":"CFN opt in.","start":883.68,"end":884.64,"sentiment":"neutral","sentiment_score":0.016420428951581318},{"text":"Next to Kin.","start":884.64,"end":885.62,"sentiment":"neutral","sentiment_score":0.009735623995463053},{"text":"Contact.","start":886.08,"end":886.58,"sentiment":"neutral","sentiment_score":0.003732877317816019}],"sentiment":"neutral","sentiment_score":0.007582333088586373,"num_words":14,"start":878.0,"end":886.58},{"sentences":[{"text":"Okay.","start":886.64,"end":887.14,"sentiment":"neutral","sentiment_score":0.004110781475901604},{"text":"K.","start":890.735,"end":891.235,"sentiment":"neutral","sentiment_score":-0.007260896265506744},{"text":"So let's just have a look in here.","start":891.455,"end":893.375,"sentiment":"neutral","sentiment_score":-0.002373706898652017},{"text":"I am not going to go into streak because streak was streak, and due time yesterday, but I think it was just causing me to to lose my connection.","start":893.375,"end":908.56,"sentiment":"neutral","sentiment_score":-0.20743882913013983},{"text":"Okay.","start":909.66003,"end":910.16003,"sentiment":"neutral","sentiment_score":-0.0962001383304596}],"sentiment":"neutral","sentiment_score":-0.1533516488270834,"num_words":40,"start":886.64,"end":910.16003},{"sentences":[{"text":"Yep.","start":911.02,"end":911.5,"sentiment":"neutral","sentiment_score":-0.11778294295072556},{"text":"Which is really frustrating because you need them both.","start":911.5,"end":915.015,"sentiment":"negative","sentiment_score":-0.34418625632921857},{"text":"Okay.","start":915.315,"end":915.715,"sentiment":"neutral","sentiment_score":-0.026715323328971863},{"text":"So Graham Hornby.","start":915.715,"end":916.855,"sentiment":"neutral","sentiment_score":-0.007224753499031067},{"text":"Okay.","start":919.875,"end":920.355,"sentiment":"neutral","sentiment_score":0.004880430176854134}],"sentiment":"neutral","sentiment_score":-0.21726456023752688,"num_words":15,"start":911.02,"end":920.355},{"sentences":[{"text":"So you did his annual review in January.","start":920.355,"end":923.655,"sentiment":"neutral","sentiment_score":0.012103532673791051},{"text":"Okay.","start":924.275,"end":924.755,"sentiment":"neutral","sentiment_score":0.09038355946540833},{"text":"Great.","start":924.755,"end":925.255,"sentiment":"neutral","sentiment_score":0.15503883361816406},{"text":"So that was is it January 19 or no?","start":926.13,"end":930.15,"sentiment":"neutral","sentiment_score":0.0011154489798678292},{"text":"K.","start":938.14496,"end":938.38495,"sentiment":"neutral","sentiment_score":-0.0043830061331391335}],"sentiment":"neutral","sentiment_score":0.017395334457978605,"num_words":20,"start":920.355,"end":938.38495},{"sentences":[{"text":"Well, that's it.","start":938.38495,"end":942.40497,"sentiment":"neutral","sentiment_score":0.0024524815380573273},{"text":"K.","start":942.865,"end":943.365,"sentiment":"neutral","sentiment_score":0.003940662369132042},{"text":"Go back to the working papers and have on okay.","start":943.58496,"end":949.845,"sentiment":"neutral","sentiment_score":0.018085817992687225},{"text":"Alrighty.","start":950.81995,"end":951.31995,"sentiment":"neutral","sentiment_score":0.08016952872276306},{"text":"So I'm going to change his expiry annual review date to the January 19 2027.","start":951.94,"end":963.56,"sentiment":"neutral","sentiment_score":0.03277165958036979}],"sentiment":"neutral","sentiment_score":0.02546335697794954,"num_words":30,"start":938.38495,"end":963.56},{"sentences":[{"text":"Let's have a look at his o s yeah.","start":965.505,"end":967.825,"sentiment":"neutral","sentiment_score":0.03661967213782999},{"text":"He's o s a it's not too bad doing it this way, is it?","start":967.825,"end":976.065,"sentiment":"neutral","sentiment_score":0.07645116613379546},{"text":"Like, I mean, seriously, it's no different just sitting next to each other except so we have the ability to focus better.","start":976.065,"end":983.66,"sentiment":"neutral","sentiment_score":0.10732945596629923},{"text":"Alrighty.","start":986.6,"end":987.1,"sentiment":"neutral","sentiment_score":0.20528794825077057},{"text":"So let's go Hornby now.","start":987.24,"end":989.26,"sentiment":"neutral","sentiment_score":0.14734906256198882}],"sentiment":"neutral","sentiment_score":0.09221911112613537,"num_words":51,"start":965.505,"end":989.26},{"sentences":[{"text":"Thank you for the call.","start":991.675,"end":992.795,"sentiment":"positive","sentiment_score":0.5120790362358093},{"text":"I really, really needed it.","start":992.795,"end":994.71497,"sentiment":"neutral","sentiment_score":0.10637354850769043},{"text":"I was just feeling so freaking lost.","start":994.71497,"end":998.175,"sentiment":"neutral","sentiment_score":0.058764824377638955},{"text":"Okay.","start":999.355,"end":999.855,"sentiment":"neutral","sentiment_score":0.07521724700927734},{"text":"Okay.","start":1000.15497,"end":1000.475,"sentiment":"neutral","sentiment_score":0.06103430688381195}],"sentiment":"neutral","sentiment_score":0.1915720130660032,"num_words":19,"start":991.675,"end":1000.475},{"sentences":[{"text":"So he's got 308 k.","start":1000.475,"end":1002.31494,"sentiment":"neutral","sentiment_score":0.054196514934301374},{"text":"I'll update that.","start":1002.31494,"end":1003.45496,"sentiment":"neutral","sentiment_score":0.06786349788308144},{"text":"Let's have a look at his fees.","start":1004.55005,"end":1006.01,"sentiment":"neutral","sentiment_score":0.043912136128970554},{"text":"Okay.","start":1010.71,"end":1011.21,"sentiment":"neutral","sentiment_score":0.032367926090955734},{"text":"His reference date is 01/14/2027.","start":1012.23004,"end":1015.67004,"sentiment":"neutral","sentiment_score":0.0304632768034935}],"sentiment":"neutral","sentiment_score":0.0460305872062842,"num_words":21,"start":1000.475,"end":1015.67004},{"sentences":[{"text":"Giddy up.","start":1015.67004,"end":1016.49005,"sentiment":"positive","sentiment_score":0.3635176718235016},{"text":"Awesome.","start":1016.79004,"end":1017.29004,"sentiment":"positive","sentiment_score":0.5033499002456665},{"text":"So he's gonna be that's brilliant.","start":1017.51,"end":1020.955,"sentiment":"positive","sentiment_score":0.46597055594126385},{"text":"January.","start":1022.135,"end":1023.35504,"sentiment":"positive","sentiment_score":0.3619017004966736},{"text":"That's that's awesome.","start":1024.615,"end":1025.8151,"sentiment":"positive","sentiment_score":0.6357053915659586}],"sentiment":"positive","sentiment_score":0.48424818882575404,"num_words":13,"start":1015.67004,"end":1025.8151},{"sentences":[{"text":"So what I'll do is in his contacts, I'm just gonna go in there now and annual review.","start":1025.8151,"end":1037.1699,"sentiment":"neutral","sentiment_score":0.10181141272187233},{"text":"Do I'm gonna set that for so let's go for these.","start":1039.7899,"end":1052.145,"sentiment":"neutral","sentiment_score":0.039699580520391464},{"text":"See, January 14.","start":1054.125,"end":1055.4249,"sentiment":"neutral","sentiment_score":0.0030825231224298477},{"text":"I'm not gonna go for the December 14 because that's gonna be too close to Christmas.","start":1055.965,"end":1062.0,"sentiment":"neutral","sentiment_score":-0.06930556031875312},{"text":"So I'll I'm gonna go November 14 so that we can at least get him, you know, called before then.","start":1062.7799,"end":1075.7749,"sentiment":"neutral","sentiment_score":0.015815265523269773}],"sentiment":"neutral","sentiment_score":0.021852422491921222,"num_words":68,"start":1025.8151,"end":1075.7749},{"sentences":[{"text":"Yep.","start":1077.0349,"end":1077.4349,"sentiment":"neutral","sentiment_score":0.028806066140532497},{"text":"And you're overdue, and that means I can go okay.","start":1077.4349,"end":1082.815,"sentiment":"neutral","sentiment_score":0.0374427579343319},{"text":"Awesome.","start":1083.115,"end":1083.615,"sentiment":"neutral","sentiment_score":0.2733760178089142},{"text":"Alrighty.","start":1084.52,"end":1085.02,"sentiment":"neutral","sentiment_score":0.1620626300573349},{"text":"Oh, I've gotta go loose.","start":1085.1599,"end":1086.44,"sentiment":"neutral","sentiment_score":0.12625331580638885}],"sentiment":"neutral","sentiment_score":0.08166327068789138,"num_words":18,"start":1077.0349,"end":1086.44},{"sentences":[{"text":"So I'm gonna let you go.","start":1086.44,"end":1087.7999,"sentiment":"neutral","sentiment_score":0.1363923450311025},{"text":"Thank you so much for being such a wonderful support and and dealing with me.","start":1087.7999,"end":1093.34,"sentiment":"positive","sentiment_score":0.5035266776879629},{"text":"Once you've trained me the way that you want things done, I'll be bloody amazing.","start":1093.3999,"end":1097.88,"sentiment":"positive","sentiment_score":0.5395602305730184},{"text":"Okay?","start":1097.88,"end":1098.38,"sentiment":"positive","sentiment_score":0.38120830059051514},{"text":"Oh, you're lucky.","start":1101.9049,"end":1104.945,"sentiment":"neutral","sentiment_score":0.23524208863576254}],"sentiment":"positive","sentiment_score":0.4387898065149784,"num_words":40,"start":1086.44,"end":1104.945},{"sentences":[{"text":"You you keep me keep me up when I'm ready to pull on it.","start":1104.945,"end":1109.7749,"sentiment":"positive","sentiment_score":0.370529477085386},{"text":"Alright.","start":1110.0149,"end":1110.2549,"sentiment":"neutral","sentiment_score":0.14013704657554626},{"text":"Well, look.","start":1110.2549,"end":1110.815,"sentiment":"neutral","sentiment_score":0.06849885173141956},{"text":"You take care, and I'll speak soon.","start":1110.815,"end":1113.8549,"sentiment":"neutral","sentiment_score":0.27177793426173075},{"text":"Okay?","start":1113.8549,"end":1114.335,"sentiment":"neutral","sentiment_score":0.1502559781074524}],"sentiment":"neutral","sentiment_score":0.30068995788693426,"num_words":25,"start":1104.945,"end":1114.335},{"sentences":[{"text":"Thanks so much, Dana.","start":1114.335,"end":1115.7148,"sentiment":"positive","sentiment_score":0.639604277908802},{"text":"Okay, darling.","start":1116.0149,"end":1116.575,"sentiment":"positive","sentiment_score":0.48244939744472504},{"text":"Bye bye.","start":1116.575,"end":1117.2349,"sentiment":"neutral","sentiment_score":0.23926526308059692},{"text":"Okay.","start":1118.335,"end":1118.815,"sentiment":"neutral","sentiment_score":0.09334483742713928},{"text":"Bye.","start":1118.815,"end":1119.315,"sentiment":"neutral","sentiment_score":-0.11088769137859344}],"sentiment":"positive","sentiment_score":0.3984303578734398,"num_words":10,"start":1114.335,"end":1119.315}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. How\n\nChannel 0: How\n\nChannel 1: are you?\n\nChannel 0: are you? I'm\n\nChannel 1: Oh,\n\nChannel 0: good.\n\nChannel 1: man. I'm\n\nChannel 0: You okay?\n\nChannel 1: oh, look. I just it's just, like, trying to catch up on shit. So\n\nChannel 0: I know.\n\nChannel 1: fucking hard.\n\nChannel 0: I know.\n\nChannel 1: Like\n\nChannel 0: I know. I\n\nChannel 1: and\n\nChannel 0: think I logged out last night, and then I think I came back and sat down here till that night.\n\nChannel 1: No. Look. I'll tell you. Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out. And it was shitting me off, and I couldn't get stuff done that I just wanted to get done.\n\nToday\n\nChannel 0: Yeah.\n\nChannel 1: has been much better,\n\nChannel 0: Yeah.\n\nChannel 1: which is good, but I'm I'm doing what what I'm trying to do is just get the stuff that's got little straggly bits on it. So, like, I've got a like, Gauche. I'm doing his documents and then freaking Neil calls back. So so, anyway, I spoke to Neil, reshaped with him to the twentieth. His wife's on jury duty, and he likes Camille to be there to hear what's happening.\n\nChannel 0: Yep. Yep.\n\nChannel 1: So that's all fine and wonderful. Now I yeah. Andrew Baxter. I'll tell you what screws with my head. Because from day one, we have not well, from from May starting, we haven't been up to date with the ARs.\n\nSo from my perspective, when I was doing ARs, they were ARs and just going through\n\nChannel 0: Yeah.\n\nChannel 1: that. So with with I wasn't sure with Andrew Baxter when you said to him he's had said to me he's had his AR, which I I knew, but I thought, is that because of the way I have have file noted something or because yeah. So can you let me know what was\n\nChannel 0: Yeah.\n\nChannel 1: there that I've done?\n\nChannel 0: No. No. You're fine. He I did his annual review, and his annual review was in January before we moved\n\nChannel 1: Yep.\n\nChannel 0: to Odoo. So he's gonna\n\nChannel 1: Mhmm.\n\nChannel 0: review stuff in straight.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. But did I put something else somewhere? Because I I knew he had his annual review. But as far as the documents, I had no idea what to freaking file them under or, like,\n\nChannel 0: Right.\n\nChannel 1: so that's where with Andrew Baxter. Because I went in and checked DocuSign, and I can see we've\n\nChannel 0: Yeah.\n\nChannel 1: got DocuSign items in there, but I haven't put it in a annual review folder. And then I thought, oh, shit. Have I? And so then I was\n\nChannel 0: Yeah.\n\nChannel 1: trying to find it. So but I can see that under annual review 2026,\n\nChannel 0: Mhmm.\n\nChannel 1: I created a bold. Was it maybe created a folder? Yeah. I'm yeah. So that folder was created today.\n\nSo I'm thinking that's where you've asked about or or told me he's had his AR. Is that right?\n\nChannel 0: Mhmm. Possibly.\n\nChannel 1: It sounds\n\nChannel 0: Because\n\nChannel 1: like you can't\n\nChannel 0: if\n\nChannel 1: fucking remember either.\n\nChannel 0: because if I get in there, his OSA, everything's saved in the annual review 2026\n\nChannel 1: Yeah.\n\nChannel 0: folder.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And that's all\n\nChannel 1: should\n\nChannel 0: from January. So he is good. But we can leave him there, and I can do a catch up if he wants a catch up. That's absolutely fine. Like, if yeah.\n\nWe can just leave him\n\nChannel 1: I\n\nChannel 0: out. I\n\nChannel 1: thought\n\nChannel 0: can call\n\nChannel 1: we\n\nChannel 0: on Monday. Just a bit of\n\nChannel 1: yeah. Because I thought we we already confirmed that he was just gonna be\n\nChannel 0: a\n\nChannel 1: a catch\n\nChannel 0: quick\n\nChannel 1: up\n\nChannel 0: catch\n\nChannel 1: because\n\nChannel 0: up\n\nChannel 1: there\n\nChannel 0: with\n\nChannel 1: was\n\nChannel 0: him.\n\nChannel 1: there\n\nChannel 0: Yep.\n\nChannel 1: some advice he was\n\nChannel 0: Yep. Yes. And we did the\n\nChannel 1: after?\n\nChannel 0: advice document. So he had his actual end review in January on the twenty first. And then\n\nChannel 1: Yep.\n\nChannel 0: I did advice, and I presented advice to him two weeks ago now, and we've been implementing it for him.\n\nChannel 1: Okay. So what\n\nChannel 0: K.\n\nChannel 1: should we do with this AR 2026 folder? Should\n\nChannel 0: Mhmm.\n\nChannel 1: I take any any documents out of that that have been done recently, or should I leave them all in there? It's just I was trying\n\nChannel 0: No.\n\nChannel 1: to neaten it up.\n\nChannel 0: Yeah. No. That's okay. The attachments don't really need to be in there because they're from the SOA.\n\nChannel 1: Mhmm.\n\nChannel 0: So we don't really need those because we have a record of those being sent. I wonder if that attachment folder should just go into maybe the advice document folder to show what we sent.\n\nChannel 1: Oh, okay. Let me have a look. So okay. Appendix. Yep.\n\nOkay.\n\nChannel 0: And the beneficiary norms, they could probably just go in the super folder and the insurance folder.\n\nChannel 1: So so are they the so those ones were all just okay. Let me go back here.\n\nChannel 0: Yeah. You're fine.\n\nChannel 1: K. Let me go back into doc that's freaking Neil Owen. Okay. So let's go back. I tell you, I felt like crying before.\n\nI just really just got to the point\n\nChannel 0: Michelle.\n\nChannel 1: where I went, I fucking had it. You know?\n\nChannel 0: Michelle.\n\nChannel 1: Oh, man. Yeah. It's all good. It's all good. Okay.\n\nChannel 0: It's\n\nChannel 1: So,\n\nChannel 0: okay. Yeah.\n\nChannel 1: yeah, we so we've done his beneficiary nomination forms with I sent via email his cover letter. So\n\nChannel 0: Mhmm.\n\nChannel 1: that information, I have got, that is sitting in the DocuSign folder right now. So that's\n\nChannel 0: Because\n\nChannel 1: the stuff\n\nChannel 0: we've\n\nChannel 1: that I've done. So\n\nChannel 0: because we've also got some in the annual review folder.\n\nChannel 1: so I think that maybe they've been done previously\n\nChannel 0: Yeah. That one says November\n\nChannel 1: as\n\nChannel 0: 2020\n\nChannel 1: well.\n\nChannel 0: '5,\n\nChannel 1: And\n\nChannel 0: and that one\n\nChannel 1: okay.\n\nChannel 0: says\n\nChannel 1: So\n\nChannel 0: July 20\n\nChannel 1: have\n\nChannel 0: '25.\n\nChannel 1: yeah. Okay. So let's how about we\n\nChannel 0: Are they signed?\n\nChannel 1: it's just been such a shit part, hasn't it? Okay. Let's\n\nChannel 0: Oh,\n\nChannel 1: go\n\nChannel 0: they're\n\nChannel 1: through\n\nChannel 0: empty\n\nChannel 1: here.\n\nChannel 0: blank documents. We can just delete those.\n\nChannel 1: Okay. So the ones that are actually set in the annual review folder are blank.\n\nChannel 0: Yeah. They're blank. They've got another thing on them, so we can just delete\n\nChannel 1: Okay.\n\nChannel 0: those out, I reckon. I'll just get\n\nChannel 1: Okay.\n\nChannel 0: rid of those.\n\nChannel 1: Okay. Cool. Because when I when I send them from DocuSign, I I don't usually delete them until I get signed ones back. As soon as I\n\nChannel 0: Yeah.\n\nChannel 1: get the signed ones back, I'll delete\n\nChannel 0: Yes.\n\nChannel 1: what's in the DocuSign folder and save the super in the super folder, and the insurance b two b b n, I'd save under insurance.\n\nChannel 0: Yep.\n\nChannel 1: So that's\n\nChannel 0: Makes\n\nChannel 1: right,\n\nChannel 0: sense.\n\nChannel 1: isn't it? Yep.\n\nChannel 0: Yeah. That's\n\nChannel 1: Okay.\n\nChannel 0: perfectly fine. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: What\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: Cool.\n\nChannel 0: reckon with the attachments folders, you know how long we do SOAs and we do the attachments?\n\nChannel 1: Yep.\n\nChannel 0: I reckon I'm gonna\n\nChannel 1: Mhmm.\n\nChannel 0: save I'm just moving that attachments folder, and I'm putting\n\nChannel 1: Yep.\n\nChannel 0: it in forms and advice documents with twenty twenty six attachments and FOA as the file name.\n\nChannel 1: Okay.\n\nChannel 0: Because we send, like, all the all the additional documents in that folder, I\n\nChannel 1: Yep.\n\nChannel 0: reckon it's worth keeping them because they have, like, PDFs and FSGs and things like that that we\n\nChannel 1: Mhmm.\n\nChannel 0: realistically should keep.\n\nChannel 1: Yep.\n\nChannel 0: I don't know what I mean, what, like, the company policy is to do with them, but I reckon it's worth,\n\nChannel 1: Yep.\n\nChannel 0: like, keeping\n\nChannel 1: Yep.\n\nChannel 0: a record of those. So I've just moved that out of the annual review folder and into the advice documents folder with the SOA stuff.\n\nChannel 1: Okay. Okay.\n\nChannel 0: And\n\nChannel 1: So,\n\nChannel 0: this cover letter,\n\nChannel 1: yep, just\n\nChannel 0: that's the MLC one. Do you want me to keep that in there?\n\nChannel 1: I've got a cover letter, which is covering Hub 24 and MLC. So what\n\nChannel 0: Mhmm.\n\nChannel 1: I'll do is I'm gonna delete that out of the annual review twenty twenty six folder. So that's gone. Excuse me. Because what I did was I created that, but then I used that in the body of the email to send the\n\nChannel 0: Yeah.\n\nChannel 1: email across. So okay. So we can leave that combined AR documents. Alright. Not gonna touch that for the moment.\n\nI'm just gonna leave that as it is. So I might change the AR twenty twenty six twenty twenty five because that makes better sense.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Alrighty. There you go. Alrighty. So there we go.\n\nWe've got his beneficiary nomination. We've got cover letter. I'll get rid of that one. Yep. And get rid of that one.\n\nK. Awesome. That's gone. Excuse. Okay.\n\nNow Jason Gauci, I also rang through, did the research on real life, and I've got the details\n\nChannel 0: Mhmm.\n\nChannel 1: from real life as well.\n\nChannel 0: Oh, thank\n\nChannel 1: So\n\nChannel 0: you.\n\nChannel 1: that's okay. Just like, honestly, I haven't even I haven't got to be my my efficient self yet. I will definitely\n\nChannel 0: You're\n\nChannel 1: get there.\n\nChannel 0: fine.\n\nChannel 1: I'm just trying to freaking catch up. That's all.\n\nChannel 0: It's\n\nChannel 1: So\n\nChannel 0: all\n\nChannel 1: let's\n\nChannel 0: good.\n\nChannel 1: go\n\nChannel 0: I'm pretty easygoing, and I've just been winging\n\nChannel 1: oh,\n\nChannel 0: all the\n\nChannel 1: I know.\n\nChannel 0: things. And, like, yesterday, there was stuff coming back in SOAs that was wrong, and I was trying to help Scotty fix up things. And then it was coming out of the insurance department with changes to people's premiums. I'm like, ah. By the end of the day, I was like, oh my god.\n\nThis is a lot.\n\nChannel 1: Yep. Yep. No. I hear you. I hear you.\n\nLet me have a quick look at this. LSA super insurance summary. Yep. We'll continue on with that. With Jason Gauci, that was\n\nChannel 0: Yes.\n\nChannel 1: was that his twenty twenty six a r?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Yes.\n\nChannel 1: That's\n\nChannel 0: And he's\n\nChannel 1: cool. That's\n\nChannel 0: actually very happy now. I started off by because he had that phone call with Samantha, and he threw some concerns out there. And,\n\nChannel 1: Yep.\n\nChannel 0: yeah, it turns out he's being contacted. Those stupid marketers are still doing the rounds.\n\nChannel 1: What?\n\nChannel 0: I know. They apparently did a three way conversation with him and Netwealth going, your super is doing nothing. It's going down. And I was like, look. I'll give you a rundown of your super.\n\nAnd I went back to 2021 and went, look. Yes. It went down, but then you've steadily been growing from there. And then we've had a bit of a pullback now, but you're still up. Like, it's not, you know, a negative return for the year or anything.\n\nAnd then he was like, oh, they kept saying I had AIA insurance that's through Netwealth. I went, no. I said, like, AIA are the underwriter for Netwealth, but you don't have them. You've got Nio, licensed TBD, and I went through and I did live quotes for him so he could kinda see alterations and what that might look like and had a deeper conversation. He went, thanks.\n\nI'm like, so good. What else do you need?\n\nChannel 1: Yeah. Oh,\n\nChannel 0: And\n\nChannel 1: well\n\nChannel 0: I booked\n\nChannel 1: done.\n\nChannel 0: him in for two weeks for his SOA, so he has an end date because he did get kind of stuck in the backlog last year.\n\nChannel 1: Uh-huh.\n\nChannel 0: So, yeah, after I put him back in the I put him back in the I put him in there for\n\nChannel 1: Let\n\nChannel 0: two\n\nChannel 1: me\n\nChannel 0: weeks\n\nChannel 1: have a look.\n\nChannel 0: to get his SOA present so he's got an actual time frame.\n\nChannel 1: Okay. So I've got\n\nChannel 0: Yeah.\n\nChannel 1: his his opportunity here,\n\nChannel 0: Yep.\n\nChannel 1: and it says it's 80 no. We don't need to worry about that. K. Dana. So here we go.\n\nAlright. Okay. So Jason's going to be presented in two weeks. Sammy sent me a team's message letting me know that she has booked in. Go here.\n\nChannel 0: Graham Hormley.\n\nChannel 1: Yes. I haven't even had a chance to have a look at that yet.\n\nChannel 0: I don't even know who that is. Have I spoken to him?\n\nChannel 1: Yep. Oh,\n\nChannel 0: I'm\n\nChannel 1: fuck.\n\nChannel 0: just looking at him now.\n\nChannel 1: Sorry. I hope your son can't hear me swearing and carrying on.\n\nChannel 0: No. No. I've got my earphones in. It's all\n\nChannel 1: Oh,\n\nChannel 0: good.\n\nChannel 1: good. Oh my goodness. I had some cheese before, and I feel really sick in the tummy now. Shouldn't have done it. There we go.\n\nLet's go down here. K. Let's have a look at him. He's Hornby. Graham Hornby.\n\nPlan care planning research in SOA.\n\nChannel 0: Yep. Yeah. It was me. I don't remember speaking to him.\n\nChannel 1: Okay.\n\nChannel 0: That's all good. Spoke to him in January. Yeah. Looking at his here. Cool.\n\nAwesome. It was me. I don't remember talking\n\nChannel 1: Okay.\n\nChannel 0: to him. That's\n\nChannel 1: Yep.\n\nChannel 0: okay.\n\nChannel 1: Not all good. All good\n\nChannel 0: I'm\n\nChannel 1: now.\n\nChannel 0: just gonna add Scotty in there.\n\nChannel 1: Okay. Let's see if there's anything we need to. Okay. Netwealth's always got that's always got. CFN opt in.\n\nNext to Kin. Contact. Okay. K. So let's just have a look in here.\n\nI am not going to go into streak because streak was streak, and due time yesterday, but I think it was just causing me to to lose my connection.\n\nChannel 0: Oh,\n\nChannel 1: Okay. Yep. Which is really frustrating because you need them both. Okay. So Graham Hornby.\n\nChannel 0: really?\n\nChannel 1: Okay. So you did his annual review in January. Okay. Great.\n\nChannel 0: Yep.\n\nChannel 1: So that was is it January 19 or no? K.\n\nChannel 0: There he\n\nChannel 1: Well,\n\nChannel 0: is.\n\nChannel 1: that's\n\nChannel 0: The\n\nChannel 1: it. K. Go back to the working papers\n\nChannel 0: nineteenth\n\nChannel 1: and have\n\nChannel 0: of\n\nChannel 1: on\n\nChannel 0: June was when he we sent him the\n\nChannel 1: okay.\n\nChannel 0: power up. Cool.\n\nChannel 1: Alrighty. So I'm going to change his expiry annual review date to the January 19\n\nChannel 0: Yep.\n\nChannel 1: 2027.\n\nChannel 0: Mhmm.\n\nChannel 1: Let's have a look at his o s yeah. He's o s a it's not too bad doing it this way, is it? Like, I mean, seriously, it's no different just sitting next to each other except so we have the ability to focus better.\n\nChannel 0: Absolutely.\n\nChannel 1: Alrighty. So let's go Hornby now. Thank you for the call. I really, really needed\n\nChannel 0: It's\n\nChannel 1: it.\n\nChannel 0: okay.\n\nChannel 1: I was just\n\nChannel 0: You're\n\nChannel 1: feeling\n\nChannel 0: fine.\n\nChannel 1: so freaking lost. Okay. Okay. So he's got 308 k. I'll update that.\n\nLet's have a look at his fees. Okay. His reference date is 01/14/2027. Giddy up. Awesome.\n\nChannel 0: No way.\n\nChannel 1: So he's gonna be that's brilliant. January. That's that's awesome. So what I'll do is in his contacts, I'm just gonna go in\n\nChannel 0: Mhmm.\n\nChannel 1: there now and annual review. Do I'm gonna set that for so let's go for these. See, January 14. I'm not gonna go for the December 14 because that's gonna be too close to Christmas. So\n\nChannel 0: Yep.\n\nChannel 1: I'll I'm gonna go November 14\n\nChannel 0: Yep.\n\nChannel 1: so that we can at least get him, you know, called\n\nChannel 0: In\n\nChannel 1: before\n\nChannel 0: the full\n\nChannel 1: then.\n\nChannel 0: hand. Yeah.\n\nChannel 1: Yep. And you're overdue, and that means I can go okay. Awesome. Alrighty. Oh, I've gotta go loose.\n\nSo I'm gonna let you go. Thank you so much for being such a wonderful support and\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: I feel\n\nChannel 1: dealing\n\nChannel 0: good.\n\nChannel 1: with me. Once you've trained me the way that you want things done, I'll be bloody amazing. Okay?\n\nChannel 0: You are amazing. Don't let anyone\n\nChannel 1: Oh,\n\nChannel 0: tell you differently.\n\nChannel 1: you're lucky. You you keep me keep me up when I'm ready to pull on it. Alright. Well, look. You take care,\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: okay.\n\nChannel 1: I'll speak soon. Okay? Thanks so\n\nChannel 0: Will\n\nChannel 1: much,\n\nChannel 0: do.\n\nChannel 1: Dana. Okay,\n\nChannel 0: That's\n\nChannel 1: darling.\n\nChannel 0: okay,\n\nChannel 1: Bye\n\nChannel 0: Michelle.\n\nChannel 1: bye.\n\nChannel 0: Talk soon. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.07593110203742981},{"text":"How","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.11581885069608688}],"sentiment":"neutral","sentiment_score":0.09587497636675835,"channel":1,"num_words":2,"start":3.36,"end":5.12},{"sentences":[{"text":"How","start":5.04,"end":5.4933333,"sentiment":"neutral","sentiment_score":0.13437429070472717}],"sentiment":"neutral","sentiment_score":0.13437429070472717,"channel":0,"num_words":1,"start":5.04,"end":5.4933333},{"sentences":[{"text":"are you?","start":5.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.10065651684999466}],"sentiment":"neutral","sentiment_score":0.10065651684999466,"channel":1,"num_words":2,"start":5.12,"end":5.7799997},{"sentences":[{"text":"are you?","start":5.4933333,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.09474770352244377},{"text":"I'm","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.09358212351799013}],"sentiment":"neutral","sentiment_score":0.09435917685429256,"channel":0,"num_words":3,"start":5.4933333,"end":6.7999997},{"sentences":[{"text":"Oh,","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.23164743185043335}],"sentiment":"neutral","sentiment_score":0.23164743185043335,"channel":1,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"good.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2830306887626648}],"sentiment":"neutral","sentiment_score":0.2830306887626648,"channel":0,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"man.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.17198514938354492},{"text":"I'm","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":0.12353962659835815}],"sentiment":"neutral","sentiment_score":0.14776238799095154,"channel":1,"num_words":2,"start":7.04,"end":10.48},{"sentences":[{"text":"You okay?","start":10.16,"end":10.82,"sentiment":"neutral","sentiment_score":0.084047332406044}],"sentiment":"neutral","sentiment_score":0.084047332406044,"channel":0,"num_words":2,"start":10.16,"end":10.82},{"sentences":[{"text":"oh, look.","start":11.759999,"end":12.4,"sentiment":"neutral","sentiment_score":-0.22751404345035553},{"text":"I just it's just, like, trying to catch up on shit.","start":12.4,"end":16.105,"sentiment":"negative","sentiment_score":-0.47825285521420563},{"text":"So","start":16.325,"end":16.825,"sentiment":"negative","sentiment_score":-0.3712923526763916}],"sentiment":"negative","sentiment_score":-0.4347929890666689,"channel":1,"num_words":14,"start":11.759999,"end":16.825},{"sentences":[{"text":"I know.","start":16.795,"end":17.455,"sentiment":"negative","sentiment_score":-0.4289108216762543}],"sentiment":"negative","sentiment_score":-0.4289108216762543,"channel":0,"num_words":2,"start":16.795,"end":17.455},{"sentences":[{"text":"fucking hard.","start":17.845,"end":18.904999,"sentiment":"negative","sentiment_score":-0.6929431557655334}],"sentiment":"negative","sentiment_score":-0.6929431557655334,"channel":1,"num_words":2,"start":17.845,"end":18.904999},{"sentences":[{"text":"I know.","start":18.555,"end":19.295,"sentiment":"negative","sentiment_score":-0.3673330396413803}],"sentiment":"negative","sentiment_score":-0.3673330396413803,"channel":0,"num_words":2,"start":18.555,"end":19.295},{"sentences":[{"text":"Like","start":19.205,"end":19.705,"sentiment":"neutral","sentiment_score":-0.2528231739997864}],"sentiment":"neutral","sentiment_score":-0.2528231739997864,"channel":1,"num_words":1,"start":19.205,"end":19.705},{"sentences":[{"text":"I know.","start":19.595,"end":20.255001,"sentiment":"neutral","sentiment_score":-0.17524495720863342},{"text":"I","start":20.715,"end":20.875,"sentiment":"neutral","sentiment_score":-0.17138780653476715}],"sentiment":"neutral","sentiment_score":-0.17395924031734467,"channel":0,"num_words":3,"start":19.595,"end":20.875},{"sentences":[{"text":"and","start":20.805,"end":21.305,"sentiment":"neutral","sentiment_score":-0.12534871697425842}],"sentiment":"neutral","sentiment_score":-0.12534871697425842,"channel":1,"num_words":1,"start":20.805,"end":21.305},{"sentences":[{"text":"think I logged out last night, and then I think I came back and sat down here till that night.","start":20.875,"end":26.255001,"sentiment":"neutral","sentiment_score":-0.1474294014275074}],"sentiment":"neutral","sentiment_score":-0.1474294014275074,"channel":0,"num_words":20,"start":20.875,"end":26.255001},{"sentences":[{"text":"No.","start":27.619999,"end":28.019999,"sentiment":"neutral","sentiment_score":-0.2083357870578766},{"text":"Look.","start":28.019999,"end":28.259998,"sentiment":"neutral","sentiment_score":-0.14092224836349487},{"text":"I'll tell you.","start":28.259998,"end":29.14,"sentiment":"neutral","sentiment_score":-0.10343882938226064},{"text":"Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out.","start":29.14,"end":40.92,"sentiment":"negative","sentiment_score":-0.4121030613780022},{"text":"And it was shitting me off, and I couldn't get stuff done that I just wanted to get done.","start":41.765,"end":46.825,"sentiment":"negative","sentiment_score":-0.41730617378887375}],"sentiment":"negative","sentiment_score":-0.3825102966617454,"channel":1,"num_words":44,"start":27.619999,"end":46.825},{"sentences":[{"text":"Today","start":47.285,"end":47.765,"sentiment":"neutral","sentiment_score":-0.022919632494449615}],"sentiment":"neutral","sentiment_score":-0.022919632494449615,"channel":1,"num_words":1,"start":47.285,"end":47.765},{"sentences":[{"text":"Yeah.","start":47.524998,"end":48.024998,"sentiment":"neutral","sentiment_score":0.06202198192477226}],"sentiment":"neutral","sentiment_score":0.06202198192477226,"channel":0,"num_words":1,"start":47.524998,"end":48.024998},{"sentences":[{"text":"has been much 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I'll tell you.","start_word":34,"end_word":63,"sentiment":"neutral","sentiment_score":-0.14878521859645844},{"text":"Yesterday, I got to the point where I was so frustrated because I just I just kept getting booted out. And it was shitting me off, and I couldn't get stuff done that I just wanted to get done.","start_word":64,"end_word":102,"sentiment":"negative","sentiment_score":-0.4147733449935913},{"text":"Today Yeah. has been much better, Yeah. which is good, but I'm I'm doing what what I'm trying to do is just get the stuff that's got little straggly bits on it. So, like, I've got a like, Gauche. I'm doing his documents and then freaking Neil calls back. So so, anyway, I spoke to Neil, reshaped with him to the twentieth. His wife's on jury duty, and he likes Camille to be there to hear what's Yep. happening. Yep.","start_word":103,"end_word":182,"sentiment":"neutral","sentiment_score":-0.030341535806655884},{"text":"So that's all fine and wonderful.","start_word":183,"end_word":188,"sentiment":"positive","sentiment_score":0.4537266790866852},{"text":"Now I yeah. Andrew Baxter. I'll tell you what screws with my head. Because from day one, we have not well, from from May starting, we haven't been up to date with the ARs. So from my perspective, when I was doing ARs, they were ARs and just going through Yeah. that. So with with I wasn't sure with Andrew Baxter when you said to him he's had said to me he's had his AR, which I I knew, but I thought, is that because of the way I have have file noted something or because yeah. So can you let me know what was Yeah. there that I've done? No. No. You're fine. He I did his annual review, and his annual review was in January before we moved Yep. to Odoo. So he's gonna Mhmm. review stuff in straight. Yes. Yeah. Yep. But did I put something else somewhere? Because I I knew he had his annual review. But as far as the documents, I had no idea what to freaking file them under or, like, Right. so that's where with Andrew Baxter. Because I went in and checked DocuSign, and I can see we've Yeah. got DocuSign items in there, but I haven't put it in a annual review folder. And then I thought, oh, shit. Have I? And so then I was Yeah. trying to find it. So but I can see that under annual review 2026, Mhmm. I created a bold. Was it maybe created a folder? Yeah. I'm yeah. So that folder was created today. So I'm thinking that's where you've asked about or or told me he's had his AR. Is that right? Mhmm. Possibly. It sounds Because like you can't if fucking remember either. because if I get in there, his OSA, everything's saved in the annual review 2026 Yeah. folder. Yeah. Yeah. So And that's all should from January. So he is good. But we can leave him there, and I can do a catch up if he wants a catch up. That's absolutely fine. Like, if yeah. We can just leave him I out. I thought can call we on Monday. Just a bit of yeah. Because I thought we we already confirmed that he was just gonna be a a catch quick up catch because up there with was him. there Yep. some advice he was Yep. Yes. And we did the after? advice document. So he had his actual end review in January on the twenty first. And then Yep. I did advice, and I presented advice to him two weeks ago now, and we've been implementing it for him. Okay. So what K. should we do with this AR 2026 folder? Should Mhmm. I take any any documents out of that that have been done recently, or should I leave them all in there? It's just I was trying No. to neaten it up. Yeah. No. That's okay. The attachments don't really need to be in there because they're from the SOA. Mhmm. So we don't really need those because we have a record of those being sent. I wonder if that attachment folder should just go into maybe the advice document folder to show what we sent. Oh, okay. Let me have a look. So okay. Appendix. Yep. Okay. And the beneficiary norms, they could probably just go in the super folder and the insurance folder. So so are they the so those ones were all just okay. Let me go back here. Yeah. You're fine. K. Let me go back into doc that's freaking Neil Owen. Okay. So let's go back.","start_word":189,"end_word":794,"sentiment":"neutral","sentiment_score":-0.021538288548447363},{"text":"I tell you, I felt like crying before. I just really just got to the point Michelle. where I went, I fucking had it.","start_word":795,"end_word":818,"sentiment":"negative","sentiment_score":-0.47731414437294006},{"text":"You know? Michelle. Oh, man. Yeah. It's all good. It's all good. Okay. It's So, okay. Yeah. yeah, we so we've done his beneficiary nomination forms with I sent via email his cover letter. So Mhmm. that information, I have got, that is sitting in the DocuSign folder right now. So that's Because the stuff we've that I've done. So because we've also got some in the annual review folder. so I think that maybe they've been done previously Yeah. That one says November as 2020 well. '5, And and that one okay. says So July 20 have '25. yeah. Okay. So let's how about we Are they signed? it's just been such a shit part, hasn't it? Okay. Let's Oh, go they're through empty here. blank documents. We can just delete those. Okay. So the ones that are actually set in the annual review folder are blank. Yeah. They're blank. They've got another thing on them, so we can just delete Okay. those out, I reckon. I'll just get Okay. rid of those. Okay. Cool. Because when I when I send them from DocuSign, I I don't usually delete them until I get signed ones back. As soon as I Yeah. get the signed ones back, I'll delete Yes. what's in the DocuSign folder and save the super in the super folder, and the insurance b two b b n, I'd save under insurance. Yep. So that's Makes right, sense. isn't it? Yep. Yeah. That's Okay.","start_word":819,"end_word":1065,"sentiment":"neutral","sentiment_score":-0.03624059970260632},{"text":"perfectly fine.","start_word":1066,"end_word":1067,"sentiment":"positive","sentiment_score":0.35207200050354004},{"text":"Yeah. Okay. What Okay. I Cool. reckon with the attachments folders, you know how long we do SOAs and we do the attachments? Yep. I reckon I'm gonna Mhmm. save I'm just moving that attachments folder, and I'm putting Yep. it in forms and advice documents with twenty twenty six attachments and FOA as the file name. Okay. Because we send, like, all the all the additional documents in that folder, I Yep. reckon it's worth keeping them because they have, like, PDFs and FSGs and things like that that we Mhmm. realistically should keep. Yep. I don't know what I mean, what, like, the company policy is to do with them, but I reckon it's worth, Yep. like, keeping Yep. a record of those. So I've just moved that out of the annual review folder and into the advice documents folder with the SOA stuff. Okay. Okay. And So, this cover letter, yep, just that's the MLC one. Do you want me to keep that in there? I've got a cover letter, which is covering Hub 24 and MLC. So what Mhmm. I'll do is I'm gonna delete that out of the annual review twenty twenty six folder. So that's gone. Excuse me. Because what I did was I created that, but then I used that in the body of the email to send the Yeah. email across. So okay. So we can leave that combined AR documents. Alright. Not gonna touch that for the moment. I'm just gonna leave that as it is. So I might change the AR twenty twenty six twenty twenty five because that makes better sense. Yeah. Okay. Alrighty. There you go. Alrighty. So there we go. We've got his beneficiary nomination. We've got cover letter. I'll get rid of that one. Yep. And get rid of that one. K. Awesome. That's gone. Excuse. Okay. Now Jason Gauci, I also rang through, did the research on real life, and I've got the details Mhmm. from real life as well. Oh, thank So you. that's okay. Just like, honestly, I haven't even I haven't got to be my my efficient self yet. I will definitely You're get there. fine. I'm just trying to freaking catch up. That's all. It's So all let's good. go I'm pretty easygoing, and I've just been winging oh, all the I things. know. And, like, yesterday, there was stuff coming back in SOAs that was wrong, and I was trying to help Scotty fix up things. And then it was coming out of the insurance department with changes to people's premiums. I'm like, ah. By the end of the day, I was like, oh my god. This is a lot. Yep. Yep. No. I hear you. I hear you. Let me have a quick look at this. LSA super insurance summary. Yep. We'll continue on with that. With Jason Gauci, that was Yes. was that his twenty twenty six a r? Yes. Okay. Cool. Yes.","start_word":1068,"end_word":1562,"sentiment":"neutral","sentiment_score":0.015835474758888735},{"text":"That's And he's cool. That's actually very happy now.","start_word":1563,"end_word":1571,"sentiment":"positive","sentiment_score":0.6031427383422852},{"text":"I started off by because he had that phone call with Samantha, and he threw some concerns out there. And, Yep. yeah, it turns out he's being contacted.","start_word":1572,"end_word":1599,"sentiment":"neutral","sentiment_score":-0.07084135711193085},{"text":"Those stupid marketers are still doing the rounds.","start_word":1600,"end_word":1607,"sentiment":"negative","sentiment_score":-0.4777233600616455},{"text":"What? I know. They apparently did a three way conversation with him and Netwealth going, your super is doing nothing.","start_word":1608,"end_word":1627,"sentiment":"neutral","sentiment_score":-0.19674800336360931},{"text":"It's going down.","start_word":1628,"end_word":1630,"sentiment":"negative","sentiment_score":-0.4323265552520752},{"text":"And I was like, look. I'll give you a rundown of your super. And I went back to 2021 and went, look. Yes. It went down, but then you've steadily been growing from there. And then we've had a bit of a pullback now, but you're still up. Like, it's not, you know, a negative return for the year or anything. And then he was like, oh, they kept saying I had AIA insurance that's through Netwealth. I went, no. I said, like, AIA are the underwriter for Netwealth, but you don't have them. You've got Nio, licensed TBD, and I went through and I did live quotes for him so he could kinda see alterations and what that might look like and had a deeper conversation.","start_word":1631,"end_word":1757,"sentiment":"neutral","sentiment_score":-0.10179023444652556},{"text":"He went, thanks. I'm like, so good.","start_word":1758,"end_word":1764,"sentiment":"positive","sentiment_score":0.5280888676643372},{"text":"What else do you need? Yeah. Oh, And well I booked done. him in for two weeks for his SOA, so he has an end date because he did get kind of stuck in the backlog last year. Uh-huh. So, yeah, after I put him back in the I put him back in the I put him in there for Let two me weeks have a look. to get his SOA present so he's got an actual time frame. Okay. So I've got Yeah. his his opportunity here, Yep. and it says it's 80 no. We don't need to worry about that. K. Dana. So here we go. Alright. Okay. So Jason's going to be presented in two weeks. Sammy sent me a team's message letting me know that she has booked in. Go here. Graham Hormley. Yes. I haven't even had a chance to have a look at that yet. I don't even know who that is. Have I spoken to him? Yep.","start_word":1765,"end_word":1928,"sentiment":"neutral","sentiment_score":0.03557331096835253},{"text":"Oh, I'm fuck. just looking at him now.","start_word":1929,"end_word":1936,"sentiment":"negative","sentiment_score":-0.4740523397922516},{"text":"Sorry.","start_word":1937,"end_word":1937,"sentiment":"neutral","sentiment_score":-0.30287230014801025},{"text":"I hope your son can't hear me swearing and carrying on.","start_word":1938,"end_word":1948,"sentiment":"negative","sentiment_score":-0.35543733835220337},{"text":"No. No. I've got my earphones in. It's all Oh, good. good. Oh my goodness.","start_word":1949,"end_word":1963,"sentiment":"neutral","sentiment_score":-0.11777537316083908},{"text":"I had some cheese before, and I feel really sick in the tummy now. Shouldn't have done it.","start_word":1964,"end_word":1981,"sentiment":"negative","sentiment_score":-0.5244848728179932},{"text":"There we go. Let's go down here. K. Let's have a look at him. He's Hornby. Graham Hornby. Plan care planning research in SOA. Yep. Yeah. It was me. I don't remember speaking to him. Okay. That's all good. Spoke to him in January. Yeah. Looking at his here. Cool. Awesome. It was me. I don't remember talking Okay. to him. That's Yep. okay. Not all good. All good I'm now. just gonna add Scotty in there. Okay. Let's see if there's anything we need to. Okay. Netwealth's always got that's always got. CFN opt in. Next to Kin. Contact. Okay. K. So let's just have a look in here. I am not going to go into streak because streak was streak, and due time yesterday, but I think it was just causing me to to lose my connection. Oh, Okay. Yep.","start_word":1982,"end_word":2123,"sentiment":"neutral","sentiment_score":-0.014802410267293451},{"text":"Which is really frustrating because you need them both.","start_word":2124,"end_word":2132,"sentiment":"negative","sentiment_score":-0.3422955870628357},{"text":"Okay. So Graham Hornby. really? Okay. So you did his annual review in January. Okay. Great. Yep. So that was is it January 19 or no? K. There he Well, is. that's The it. K. Go back to the working papers nineteenth and have of on June was when he we sent him the okay. power up. Cool. Alrighty. So I'm going to change his expiry annual review date to the January 19 Yep. 2027. Mhmm. Let's have a look at his o s yeah. He's o s a it's not too bad doing it this way, is it? Like, I mean, seriously, it's no different just sitting next to each other except so we have the ability to focus better. Absolutely. Alrighty. So let's go Hornby now.","start_word":2133,"end_word":2260,"sentiment":"neutral","sentiment_score":0.0519383646606002},{"text":"Thank you for the call.","start_word":2261,"end_word":2265,"sentiment":"positive","sentiment_score":0.5082513093948364},{"text":"I really, really needed It's it. okay. I was just You're feeling fine. so freaking lost. Okay. Okay. So he's got 308 k. I'll update that. Let's have a look at his fees. Okay. His reference date is 01/14/2027.","start_word":2266,"end_word":2304,"sentiment":"neutral","sentiment_score":0.06244748085737229},{"text":"Giddy up. Awesome.","start_word":2305,"end_word":2307,"sentiment":"positive","sentiment_score":0.4101284444332123},{"text":"No way.","start_word":2308,"end_word":2309,"sentiment":"neutral","sentiment_score":0.30649036169052124},{"text":"So he's gonna be that's brilliant. January. That's that's awesome.","start_word":2310,"end_word":2319,"sentiment":"positive","sentiment_score":0.5210056304931641},{"text":"So what I'll do is in his contacts, I'm just gonna go in Mhmm. there now and annual review. Do I'm gonna set that for so let's go for these. See, January 14. I'm not gonna go for the December 14 because that's gonna be too close to Christmas. So Yep. I'll I'm gonna go November 14 Yep. so that we can at least get him, you know, called In before the full then. hand. Yeah. Yep. And you're overdue, and that means I can go okay. Awesome. Alrighty. Oh, I've gotta go loose. So I'm gonna let you go.","start_word":2320,"end_word":2419,"sentiment":"neutral","sentiment_score":0.0453459769487381},{"text":"Thank you so much for being such a wonderful support and Oh, and I feel dealing good. with me. Once you've trained me the way that you want things done, I'll be bloody amazing. Okay? You are amazing.","start_word":2420,"end_word":2457,"sentiment":"positive","sentiment_score":0.5034581422805786},{"text":"Don't let anyone Oh, tell you differently. you're lucky.","start_word":2458,"end_word":2466,"sentiment":"neutral","sentiment_score":0.15119081735610962},{"text":"You you keep me keep me up when I'm ready to pull on it.","start_word":2467,"end_word":2480,"sentiment":"positive","sentiment_score":0.36257433891296387},{"text":"Alright. Well, look. You take care, Oh, and okay. I'll speak soon. Okay?","start_word":2481,"end_word":2493,"sentiment":"neutral","sentiment_score":0.20306361925143465},{"text":"Thanks so Will much, do. Dana. Okay, That's darling.","start_word":2494,"end_word":2502,"sentiment":"positive","sentiment_score":0.5876021981239319},{"text":"okay, Bye Michelle. bye. Talk soon. Bye. Okay. Bye.","start_word":2503,"end_word":2511,"sentiment":"neutral","sentiment_score":0.18808399140834808}],"average":{"sentiment":"neutral","sentiment_score":-0.007237960638841913}}}}