{"metadata":{"transaction_key":"deprecated","request_id":"019ed377-24b3-7623-b677-a5f167d22849","sha256":"5716aeeae38b56c5d0f83fe2a00379278c550632508bc6b795295bf6d66156b1","created":"2026-06-17T02:44:22.521Z","duration":15.191937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"being","start":0.24,"end":0.48,"confidence":0.78027344,"punctuated_word":"Being","sentiment":"negative","sentiment_score":-0.8000391721725464},{"word":"forwarded","start":0.48,"end":0.79999995,"confidence":0.99609375,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8010176420211792},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.787466824054718},{"word":"voice","start":0.96,"end":1.28,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7420647144317627},{"word":"mail","start":1.28,"end":1.78,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7150794863700867},{"word":"the","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8295218348503113},{"word":"person","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7914549708366394},{"word":"you're","start":2.56,"end":2.8,"confidence":0.9863281,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7933439016342163},{"word":"trying","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8088297247886658},{"word":"to","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7926269173622131},{"word":"reach","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8103883266448975},{"word":"is","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8629059195518494},{"word":"not","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8732611536979675},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7961604595184326},{"word":"at","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.41021475195884705},{"word":"the","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.39945146441459656},{"word":"tone","start":5.12,"end":5.6,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3432179391384125},{"word":"please","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.36282238364219666},{"word":"record","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3869282603263855},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.34167027473449707},{"word":"message","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3018321990966797},{"word":"when","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.18545708060264587},{"word":"you","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2297352999448776},{"word":"have","start":7.6,"end":7.8399997,"confidence":0.96435547,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16985240578651428},{"word":"finished","start":7.8399997,"end":8.24,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1901739090681076},{"word":"recording","start":8.24,"end":8.74,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2308971136808395},{"word":"you","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28507179021835327},{"word":"may","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.3213904798030853},{"word":"hang","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.337571382522583},{"word":"up","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.18731513619422913}],"paragraphs":{"transcript":"\nBeing forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Being forwarded to voice mail.","start":0.24,"end":1.78,"sentiment":"negative","sentiment_score":-0.7691335678100586},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.34,"sentiment":"negative","sentiment_score":-0.8176103565427992},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"negative","sentiment_score":-0.36373389618737356},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.23749606642458174}],"sentiment":"negative","sentiment_score":-0.5295920973022779,"num_words":30,"start":0.24,"end":9.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Being forwarded to voice mail.","start":0.24,"end":1.78,"sentiment":"negative","sentiment_score":-0.7691335678100586},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.34,"sentiment":"negative","sentiment_score":-0.8176103565427992},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"negative","sentiment_score":-0.36373389618737356},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.23749606642458174}],"sentiment":"negative","sentiment_score":-0.5295920973022779,"channel":1,"num_words":30,"start":0.24,"end":9.94}]},"summary":{"result":"success","short":"Being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.86936474}]}]},"sentiments":{"segments":[{"text":"Being forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6533676981925964},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.24810808897018433}],"average":{"sentiment":"negative","sentiment_score":-0.5390636737530048}}}}