{"metadata":{"transaction_key":"deprecated","request_id":"019fc56c-e2cd-7ed0-8dad-55d830f370f8","sha256":"adc6e53e2d6bf7051005674e797708f5172f28cdb3e2255ba035d29f635a924c","created":"2026-08-03T02:21:16.267Z","duration":19.079937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good afternoon, David. Yes. Hi, David. Good afternoon. This is Mary calling from Vigilance AI. I hope you're doing well.","confidence":0.99609375,"words":[{"word":"hello","start":3.76,"end":4.26,"confidence":0.8613281,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0013996458146721125},{"word":"hello","start":6.8799996,"end":7.2799997,"confidence":0.9338379,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07939616590738297},{"word":"good","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4537418186664582},{"word":"afternoon","start":7.52,"end":8.0,"confidence":0.9941406,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.33662059903144836},{"word":"david","start":8.0,"end":8.5,"confidence":0.97143555,"punctuated_word":"David.","sentiment":"positive","sentiment_score":0.3371354341506958},{"word":"yes","start":12.034875,"end":12.434875,"confidence":0.9641113,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2197781503200531},{"word":"hi","start":12.434875,"end":12.834875,"confidence":0.99609375,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.4109240174293518},{"word":"david","start":12.834875,"end":13.314875,"confidence":1.0,"punctuated_word":"David.","sentiment":"positive","sentiment_score":0.3998439908027649},{"word":"good","start":13.314875,"end":13.554874,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6389714479446411},{"word":"afternoon","start":13.554874,"end":14.054874,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.6009640097618103},{"word":"this","start":14.514875,"end":14.834875,"confidence":0.99609375,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5677871108055115},{"word":"is","start":14.834875,"end":14.914875,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4732887744903565},{"word":"mary","start":14.914875,"end":15.314875,"confidence":0.9941406,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.5961095690727234},{"word":"calling","start":15.314875,"end":15.714874,"confidence":0.99316406,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5748929977416992},{"word":"from","start":15.714874,"end":16.214874,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5852498412132263},{"word":"vigilance","start":16.274876,"end":16.774876,"confidence":0.94091797,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.44857680797576904},{"word":"ai","start":16.914875,"end":17.314875,"confidence":0.9321289,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.4871796071529389},{"word":"i","start":17.314875,"end":17.394875,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7796716690063477},{"word":"hope","start":17.394875,"end":17.634874,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7812929153442383},{"word":"you're","start":17.634874,"end":17.874874,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.7281689643859863},{"word":"doing","start":17.874874,"end":18.194874,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7074464559555054},{"word":"well","start":18.194874,"end":18.694874,"confidence":0.98217773,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.473630428314209}],"paragraphs":{"transcript":"\nHello? Hello. Good afternoon, David. Yes. Hi, David.\n\nGood afternoon. This is Mary calling from Vigilance AI. I hope you're doing well.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0013996458146721125},{"text":"Hello.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.07939616590738297},{"text":"Good afternoon, David.","start":7.2799997,"end":8.5,"sentiment":"positive","sentiment_score":0.37583261728286743},{"text":"Yes.","start":12.034875,"end":12.434875,"sentiment":"neutral","sentiment_score":0.2197781503200531},{"text":"Hi, David.","start":12.434875,"end":13.314875,"sentiment":"positive","sentiment_score":0.40538400411605835}],"sentiment":"neutral","sentiment_score":0.2798549777653534,"num_words":8,"start":3.76,"end":13.314875},{"sentences":[{"text":"Good afternoon.","start":13.314875,"end":14.054874,"sentiment":"positive","sentiment_score":0.6199677288532257},{"text":"This is Mary calling from Vigilance AI.","start":14.514875,"end":17.314875,"sentiment":"positive","sentiment_score":0.533297815493175},{"text":"I hope you're doing well.","start":17.314875,"end":18.694874,"sentiment":"positive","sentiment_score":0.6940420866012573}],"sentiment":"positive","sentiment_score":0.6030878999403545,"num_words":14,"start":13.314875,"end":18.694874}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello?","confidence":0.96435547,"words":[{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.9580078,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0009855397511273625},{"word":"hello","start":4.72,"end":5.22,"confidence":0.9748535,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.011103339493274689},{"word":"hello","start":10.639999,"end":11.139999,"confidence":0.96435547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.13832193613052368}],"paragraphs":{"transcript":"\nHello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.0009855397511273625},{"text":"Hello?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.011103339493274689},{"text":"Hello?","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.13832193613052368}],"sentiment":"neutral","sentiment_score":0.05013693845830858,"num_words":3,"start":0.71999997,"end":11.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon, David.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hi, David. Good afternoon. This is Mary calling from Vigilance AI. I hope you're doing well.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.0009855397511273625}],"sentiment":"neutral","sentiment_score":0.0009855397511273625,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0013996458146721125}],"sentiment":"neutral","sentiment_score":0.0013996458146721125,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":0.011103339493274689}],"sentiment":"neutral","sentiment_score":0.011103339493274689,"channel":1,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.07939616590738297},{"text":"Good afternoon, David.","start":7.2799997,"end":8.5,"sentiment":"positive","sentiment_score":0.37583261728286743}],"sentiment":"neutral","sentiment_score":0.3017235044389963,"channel":0,"num_words":4,"start":6.8799996,"end":8.5},{"sentences":[{"text":"Hello?","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.13832193613052368}],"sentiment":"neutral","sentiment_score":0.13832193613052368,"channel":1,"num_words":1,"start":10.639999,"end":11.139999},{"sentences":[{"text":"Yes.","start":12.034875,"end":12.434875,"sentiment":"neutral","sentiment_score":0.2197781503200531},{"text":"Hi, David.","start":12.434875,"end":13.314875,"sentiment":"positive","sentiment_score":0.40538400411605835},{"text":"Good afternoon.","start":13.314875,"end":14.054874,"sentiment":"positive","sentiment_score":0.6199677288532257},{"text":"This is Mary calling from Vigilance AI.","start":14.514875,"end":17.314875,"sentiment":"positive","sentiment_score":0.533297815493175},{"text":"I hope you're doing well.","start":17.314875,"end":18.694874,"sentiment":"positive","sentiment_score":0.6940420866012573}],"sentiment":"positive","sentiment_score":0.5572809857480666,"channel":0,"num_words":17,"start":12.034875,"end":18.694874}]},"summary":{"result":"success","short":"Hello? Hello? Hello? Hello. Good afternoon, David. Hello? Yes. Hi, David. Good afternoon. This is Mary calling from Vigilance AI. I hope you're doing well."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.023221172392368317},{"text":"Good afternoon, David.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.3602507710456848},{"text":"Hello? Yes.","start_word":7,"end_word":8,"sentiment":"neutral","sentiment_score":0.1790500432252884},{"text":"Hi, David. Good afternoon. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":9,"end_word":24,"sentiment":"positive","sentiment_score":0.5780764222145081}],"average":{"sentiment":"positive","sentiment_score":0.4084556216285342}}}}