{"metadata":{"transaction_key":"deprecated","request_id":"e0d826c0-ae1b-49a5-96fc-d9342ac3135f","sha256":"d8343d8e259c523d41fcf1d724286391e5590eab19d2072b9dd7aae0bfa01010","created":"2026-03-02T02:13:19.455Z","duration":336.38394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":490,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":536,"output_tokens":538},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":536,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Marie from Airtel tech support. How can I assist you today? Yes. I'm good. How are you? Okay. I see. Is it okay if I put you on hold? Let me just check again your account. Okay. Hang on. Hello, James? Yeah. Thank you for waiting. May I know what specific streaming website are you accessing? Or a t or is it a Netflix? May I know the specific streaming app that you're trying to access? Okay. I see. So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user. We sincerely apologize for the inconvenience and frustration this has caused. Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday. Thanks. Yes, ma'am. We really appreciate your patience while we get this fixed. If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further. So I think that might be affecting the IP address that you're having issue right now about your yeah. About the MS Teams. Yeah. Mhmm. So we're going to update you once it's resolved. Yeah. Mhmm. Then just give us a callback if there's any changes or the issue is still there until Wednesday. Mhmm. Okay. Mhmm. Thank okay. Thank you. Bye for now.","confidence":0.9981527,"words":[{"word":"hello","start":1.5999999,"end":2.0,"confidence":0.9927709,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.17618179321289062},{"word":"good","start":2.0,"end":2.1599998,"confidence":0.99972564,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5066487193107605},{"word":"morning","start":2.1599998,"end":2.56,"confidence":0.9998107,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4604047536849976},{"word":"this","start":2.56,"end":2.8,"confidence":0.9998777,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.36381086707115173},{"word":"is","start":2.8,"end":3.04,"confidence":0.9981527,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.379676878452301},{"word":"marie","start":3.04,"end":3.36,"confidence":0.9459019,"punctuated_word":"Marie","sentiment":"positive","sentiment_score":0.4630428254604339},{"word":"from","start":3.36,"end":3.76,"confidence":0.99778265,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5345599055290222},{"word":"airtel","start":3.76,"end":4.16,"confidence":0.80052596,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.3979683518409729},{"word":"tech","start":4.16,"end":4.4,"confidence":0.9260959,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.32736608386039734},{"word":"support","start":4.4,"end":4.88,"confidence":0.9998655,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.3051993250846863},{"word":"how","start":4.88,"end":5.12,"confidence":0.99985087,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.36313512921333313},{"word":"can","start":5.12,"end":5.2799997,"confidence":0.999882,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3875999450683594},{"word":"i","start":5.2799997,"end":5.44,"confidence":0.9972709,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4372799694538117},{"word":"assist","start":5.44,"end":5.68,"confidence":0.9995459,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.3313385546207428},{"word":"you","start":5.68,"end":5.8399997,"confidence":0.9997751,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.33844655752182007},{"word":"today","start":5.8399997,"end":6.3399997,"confidence":0.9998039,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2996499538421631},{"word":"yes","start":11.44,"end":11.84,"confidence":0.9372157,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.3510635495185852},{"word":"i'm","start":11.84,"end":12.08,"confidence":0.9998114,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4910263419151306},{"word":"good","start":12.08,"end":12.4,"confidence":0.99983275,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.537952721118927},{"word":"how","start":12.4,"end":12.559999,"confidence":0.99990475,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4353255033493042},{"word":"are","start":12.559999,"end":12.719999,"confidence":0.99985933,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3525623679161072},{"word":"you","start":12.719999,"end":13.095,"confidence":0.9992494,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.38687634468078613},{"word":"okay","start":33.67,"end":33.829998,"confidence":0.7145098,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0497746542096138},{"word":"i","start":33.829998,"end":33.989998,"confidence":0.8134484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04614073783159256},{"word":"see","start":33.989998,"end":34.39,"confidence":0.992521,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03426794707775116},{"word":"is","start":34.39,"end":34.55,"confidence":0.93663865,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.05440192669630051},{"word":"it","start":34.55,"end":34.71,"confidence":0.99854577,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04647871479392052},{"word":"okay","start":34.71,"end":34.95,"confidence":0.9992385,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.039610110223293304},{"word":"if","start":34.95,"end":35.19,"confidence":0.99870586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02731413766741753},{"word":"i","start":35.19,"end":35.27,"confidence":0.9972957,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05037185922265053},{"word":"put","start":35.27,"end":35.43,"confidence":0.9982855,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.052881717681884766},{"word":"you","start":35.43,"end":35.59,"confidence":0.9945167,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0392799898982048},{"word":"on","start":35.59,"end":35.75,"confidence":0.990426,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03144090622663498},{"word":"hold","start":35.75,"end":35.91,"confidence":0.99692917,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":-0.05390449613332749},{"word":"let","start":35.91,"end":36.07,"confidence":0.99649316,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0903732255101204},{"word":"me","start":36.07,"end":36.23,"confidence":0.9984768,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07216260582208633},{"word":"just","start":36.23,"end":36.71,"confidence":0.97259474,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.061399489641189575},{"word":"check","start":36.71,"end":37.03,"confidence":0.9736415,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04571845382452011},{"word":"again","start":37.03,"end":37.27,"confidence":0.983509,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.047370895743370056},{"word":"your","start":37.27,"end":37.51,"confidence":0.97801846,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0551217719912529},{"word":"account","start":37.51,"end":38.01,"confidence":0.99933755,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.024282943457365036},{"word":"okay","start":39.91,"end":40.39,"confidence":0.98699665,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030287573114037514},{"word":"hang","start":40.39,"end":40.629997,"confidence":0.99709165,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.011266712099313736},{"word":"on","start":40.629997,"end":41.129997,"confidence":0.9845337,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.02423465810716152},{"word":"hello","start":198.525,"end":199.005,"confidence":0.75754035,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03798038512468338},{"word":"james","start":199.005,"end":199.5,"confidence":0.96531653,"punctuated_word":"James?","sentiment":"neutral","sentiment_score":0.04463649541139603},{"word":"yeah","start":201.34,"end":201.58,"confidence":0.98682237,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09513167291879654},{"word":"thank","start":201.58,"end":201.74,"confidence":0.99978715,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3038608431816101},{"word":"you","start":201.74,"end":201.9,"confidence":0.9998803,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2642619013786316},{"word":"for","start":201.9,"end":202.06,"confidence":0.9997335,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3008001148700714},{"word":"waiting","start":202.06,"end":202.56,"confidence":0.99940985,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.3009895980358124},{"word":"may","start":202.78,"end":202.94,"confidence":0.80851537,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.001919373869895935},{"word":"i","start":202.94,"end":203.1,"confidence":0.98785967,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0006897076964378357},{"word":"know","start":203.1,"end":203.6,"confidence":0.999582,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0032837986946105957},{"word":"what","start":203.74,"end":203.98,"confidence":0.9518599,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.010070610791444778},{"word":"specific","start":203.98,"end":204.48,"confidence":0.9978516,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.009047798812389374},{"word":"streaming","start":205.9,"end":206.4,"confidence":0.97675884,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.02699391171336174},{"word":"website","start":206.94,"end":207.44,"confidence":0.9913378,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.03895016759634018},{"word":"are","start":207.58,"end":207.82,"confidence":0.9988223,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03556958958506584},{"word":"you","start":207.82,"end":208.06,"confidence":0.9988141,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027866274118423465},{"word":"accessing","start":208.06,"end":208.56,"confidence":0.7850194,"punctuated_word":"accessing?","sentiment":"neutral","sentiment_score":-0.013056913390755652},{"word":"or","start":209.18,"end":209.42,"confidence":0.99655676,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.02777389995753765},{"word":"a","start":209.42,"end":209.58,"confidence":0.6123126,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016674624755978584},{"word":"t","start":209.58,"end":209.74,"confidence":0.93764395,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.0033928342163562775},{"word":"or","start":209.82,"end":209.98,"confidence":0.9943164,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02293061465024948},{"word":"is","start":209.98,"end":210.14,"confidence":0.99785256,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030805833637714383},{"word":"it","start":210.14,"end":210.3,"confidence":0.9995419,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.018765974789857864},{"word":"a","start":210.3,"end":210.46,"confidence":0.9464587,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014313830062747002},{"word":"netflix","start":210.46,"end":210.96,"confidence":0.9992764,"punctuated_word":"Netflix?","sentiment":"neutral","sentiment_score":-0.009887779131531715},{"word":"may","start":215.475,"end":215.595,"confidence":0.92181784,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.11994411796331406},{"word":"i","start":215.595,"end":215.715,"confidence":0.9957318,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15841521322727203},{"word":"know","start":215.715,"end":216.115,"confidence":0.9997843,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12873826920986176},{"word":"the","start":216.115,"end":216.515,"confidence":0.9985448,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13883647322654724},{"word":"specific","start":216.515,"end":217.015,"confidence":0.9921897,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.15107357501983645},{"word":"streaming","start":217.155,"end":217.655,"confidence":0.9991062,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.13845780491828918},{"word":"app","start":219.315,"end":219.475,"confidence":0.9834503,"punctuated_word":"app","sentiment":"neutral","sentiment_score":-0.10978226363658904},{"word":"that","start":219.475,"end":219.715,"confidence":0.99929404,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10835476964712144},{"word":"you're","start":219.715,"end":220.035,"confidence":0.9979742,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0848248228430748},{"word":"trying","start":220.035,"end":220.435,"confidence":0.9997398,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.08886460959911346},{"word":"to","start":220.435,"end":220.595,"confidence":0.9995497,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0725095346570015},{"word":"access","start":220.595,"end":221.095,"confidence":0.99896944,"punctuated_word":"access?","sentiment":"neutral","sentiment_score":-0.09524115920066832},{"word":"okay","start":242.73001,"end":242.97,"confidence":0.7641887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12624210119247437},{"word":"i","start":242.97,"end":243.21,"confidence":0.96394753,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09991677105426788},{"word":"see","start":243.21,"end":243.645,"confidence":0.9992519,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0954282134771347},{"word":"so","start":243.88501,"end":244.125,"confidence":0.9994894,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0359220951795578},{"word":"upon","start":244.125,"end":244.625,"confidence":0.9995167,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.048624757677316666},{"word":"coordinating","start":245.24501,"end":245.74501,"confidence":0.8694122,"punctuated_word":"coordinating","sentiment":"neutral","sentiment_score":-0.042885489761829376},{"word":"with","start":245.96501,"end":246.205,"confidence":0.9999099,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03230469673871994},{"word":"the","start":246.205,"end":246.365,"confidence":0.98932564,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0373779758810997},{"word":"back","start":246.365,"end":246.60501,"confidence":0.9328644,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.022324904799461365},{"word":"end","start":246.60501,"end":246.845,"confidence":0.99873024,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.03300865367054939},{"word":"team","start":246.845,"end":247.345,"confidence":0.99606055,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.024795647710561752},{"word":"there","start":248.045,"end":248.365,"confidence":0.98820555,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03906005993485451},{"word":"is","start":248.365,"end":248.60501,"confidence":0.6352826,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.050566866993904114},{"word":"an","start":248.60501,"end":248.925,"confidence":0.89552045,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07136619836091995},{"word":"gail","start":248.925,"end":249.425,"confidence":0.50881696,"punctuated_word":"Gail","sentiment":"neutral","sentiment_score":-0.09688358008861542},{"word":"ip","start":249.565,"end":249.80501,"confidence":0.9916402,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.07997120916843414},{"word":"location","start":249.80501,"end":250.30501,"confidence":0.9986916,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.11677409708499908},{"word":"issue","start":250.445,"end":250.765,"confidence":0.99956745,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.09417947381734848},{"word":"that","start":250.765,"end":250.925,"confidence":0.9984522,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0900910422205925},{"word":"we're","start":250.925,"end":251.16501,"confidence":0.9694752,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.12296946346759796},{"word":"currently","start":251.16501,"end":251.66501,"confidence":0.99983037,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.13169218599796295},{"word":"affecting","start":252.365,"end":252.865,"confidence":0.99126595,"punctuated_word":"affecting","sentiment":"neutral","sentiment_score":-0.0964166820049286},{"word":"the","start":253.005,"end":253.325,"confidence":0.9992818,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10360511392354964},{"word":"supa","start":253.325,"end":253.645,"confidence":0.9027976,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.1289738416671753},{"word":"networks","start":253.645,"end":254.145,"confidence":0.5204501,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":-0.11322633922100069},{"word":"user","start":254.205,"end":254.705,"confidence":0.99521315,"punctuated_word":"user.","sentiment":"neutral","sentiment_score":-0.11963145434856416},{"word":"we","start":255.24501,"end":255.485,"confidence":0.9039609,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.29287487268447876},{"word":"sincerely","start":255.485,"end":255.985,"confidence":0.9985923,"punctuated_word":"sincerely","sentiment":"neutral","sentiment_score":-0.310966432094574},{"word":"apologize","start":256.045,"end":256.545,"confidence":0.9993579,"punctuated_word":"apologize","sentiment":"negative","sentiment_score":-0.36141595244407654},{"word":"for","start":256.605,"end":256.845,"confidence":0.99995375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.33356836438179016},{"word":"the","start":256.845,"end":257.005,"confidence":0.9997569,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3210456073284149},{"word":"inconvenience","start":257.005,"end":257.505,"confidence":0.9999473,"punctuated_word":"inconvenience","sentiment":"negative","sentiment_score":-0.4078083336353302},{"word":"and","start":257.64502,"end":257.805,"confidence":0.999331,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5399338006973267},{"word":"frustration","start":257.805,"end":258.305,"confidence":0.99962294,"punctuated_word":"frustration","sentiment":"negative","sentiment_score":-0.47270601987838745},{"word":"this","start":258.445,"end":258.685,"confidence":0.99863005,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5274039506912231},{"word":"has","start":258.685,"end":258.845,"confidence":0.9818987,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5068225860595703},{"word":"caused","start":258.845,"end":259.345,"confidence":0.99082905,"punctuated_word":"caused.","sentiment":"negative","sentiment_score":-0.3612020611763001},{"word":"our","start":260.18,"end":260.41998,"confidence":0.9887616,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.19263681769371033},{"word":"team","start":260.41998,"end":260.66,"confidence":0.99912256,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.14811301231384277},{"word":"is","start":260.66,"end":260.9,"confidence":0.9994234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1207800954580307},{"word":"actively","start":260.9,"end":261.4,"confidence":0.99997246,"punctuated_word":"actively","sentiment":"neutral","sentiment_score":-0.09847313910722733},{"word":"working","start":261.46,"end":261.78,"confidence":0.99997866,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.09372475743293762},{"word":"with","start":261.78,"end":261.94,"confidence":0.9999496,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09316374361515044},{"word":"the","start":261.94,"end":262.18,"confidence":0.99984086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1075098067522049},{"word":"engineering","start":262.18,"end":262.66,"confidence":0.99995434,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.0958874374628067},{"word":"team","start":262.66,"end":263.16,"confidence":0.9999474,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.10836602747440338},{"word":"to","start":263.22,"end":263.46,"confidence":0.9953087,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07973666489124298},{"word":"resolve","start":263.46,"end":263.86,"confidence":0.988186,"punctuated_word":"resolve","sentiment":"neutral","sentiment_score":-0.10270924121141434},{"word":"the","start":263.86,"end":264.02,"confidence":0.99983287,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1114855855703354},{"word":"issue","start":264.02,"end":264.52,"confidence":0.97023094,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.08877237886190414},{"word":"and","start":264.97998,"end":265.47998,"confidence":0.9997676,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.058394577354192734},{"word":"we","start":265.54,"end":266.04,"confidence":0.9997117,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08374541997909546},{"word":"currently","start":266.41998,"end":266.82,"confidence":0.98051673,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.08978883922100067},{"word":"have","start":266.82,"end":267.13998,"confidence":0.9998902,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09938235580921172},{"word":"a","start":267.13998,"end":267.22,"confidence":0.99986494,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10417714715003969},{"word":"possible","start":267.22,"end":267.72,"confidence":0.99992096,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.08004823327064514},{"word":"estimated","start":267.78,"end":268.26,"confidence":0.9990294,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.05880318209528923},{"word":"time","start":268.26,"end":268.58,"confidence":0.9997285,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.033358506858348846},{"word":"of","start":268.58,"end":268.74,"confidence":0.95271534,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06718450784683228},{"word":"resolution","start":268.74,"end":269.24,"confidence":0.99855393,"punctuated_word":"resolution","sentiment":"neutral","sentiment_score":-0.09178344160318376},{"word":"between","start":270.1,"end":270.6,"confidence":0.99883574,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.06218045949935913},{"word":"this","start":270.97998,"end":271.3,"confidence":0.9837187,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06966990977525711},{"word":"monday","start":271.3,"end":271.78,"confidence":0.7752193,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":-0.04824766889214516},{"word":"wednesday","start":271.78,"end":272.28,"confidence":0.9351873,"punctuated_word":"Wednesday.","sentiment":"neutral","sentiment_score":-0.05072692036628723},{"word":"thanks","start":276.035,"end":276.535,"confidence":0.66647524,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3486698865890503},{"word":"yes","start":277.23502,"end":277.55502,"confidence":0.9757583,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.2081976532936096},{"word":"ma'am","start":277.55502,"end":278.035,"confidence":0.9972534,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.24249890446662903},{"word":"we","start":278.035,"end":278.355,"confidence":0.9458937,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.29916033148765564},{"word":"really","start":278.355,"end":278.67502,"confidence":0.9989988,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.3876965045928955},{"word":"appreciate","start":278.67502,"end":279.15503,"confidence":0.99992454,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.34386956691741943},{"word":"your","start":279.15503,"end":279.315,"confidence":0.99983144,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.29603317379951477},{"word":"patience","start":279.315,"end":279.795,"confidence":0.90462524,"punctuated_word":"patience","sentiment":"neutral","sentiment_score":0.23267781734466553},{"word":"while","start":279.795,"end":280.035,"confidence":0.99932086,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.20380792021751404},{"word":"we","start":280.035,"end":280.355,"confidence":0.99997187,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20757362246513367},{"word":"get","start":280.355,"end":280.595,"confidence":0.9998832,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.28053122758865356},{"word":"this","start":280.595,"end":280.83502,"confidence":0.99921787,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.22086606919765472},{"word":"fixed","start":280.83502,"end":281.33502,"confidence":0.9949192,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":0.27578967809677124},{"word":"if","start":281.875,"end":282.035,"confidence":0.8057336,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.048824332654476166},{"word":"you","start":282.035,"end":282.27502,"confidence":0.9999089,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010076835751533508},{"word":"notice","start":282.27502,"end":282.755,"confidence":0.9939805,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.013375245034694672},{"word":"any","start":282.755,"end":283.075,"confidence":0.9993519,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.035625725984573364},{"word":"changes","start":283.075,"end":283.575,"confidence":0.9994622,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.060124337673187256},{"word":"or","start":283.71503,"end":283.875,"confidence":0.98737025,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03214281052350998},{"word":"the","start":283.875,"end":284.11502,"confidence":0.9985203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04767606407403946},{"word":"issue","start":284.11502,"end":284.43503,"confidence":0.9999201,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.09815634787082672},{"word":"continues","start":284.43503,"end":284.93503,"confidence":0.994696,"punctuated_word":"continues","sentiment":"neutral","sentiment_score":-0.08552879840135574},{"word":"after","start":285.71503,"end":285.95502,"confidence":0.8756539,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.037612952291965485},{"word":"that","start":285.95502,"end":286.195,"confidence":0.9993287,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0050668977200984955},{"word":"please","start":286.195,"end":286.515,"confidence":0.9999069,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.004652500152587891},{"word":"don't","start":286.515,"end":286.755,"confidence":0.99952567,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.05346646159887314},{"word":"hesitate","start":286.755,"end":287.23502,"confidence":0.9993198,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.03674104064702988},{"word":"to","start":287.23502,"end":287.39502,"confidence":0.9866572,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017386391758918762},{"word":"reach","start":287.39502,"end":287.55502,"confidence":0.97442245,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.020311318337917328},{"word":"out","start":287.55502,"end":287.95502,"confidence":0.8354776,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.026855692267417908},{"word":"to","start":287.95502,"end":288.27502,"confidence":0.51408243,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.043306976556777954},{"word":"reach","start":288.27502,"end":288.595,"confidence":0.8334725,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.028364025056362152},{"word":"out","start":288.595,"end":288.83502,"confidence":0.98161155,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.026163779199123383},{"word":"to","start":288.83502,"end":288.915,"confidence":0.96385497,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04503890872001648},{"word":"us","start":288.915,"end":289.26,"confidence":0.9936852,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.059666261076927185},{"word":"so","start":289.5,"end":289.62,"confidence":0.99981946,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04679179936647415},{"word":"we","start":289.62,"end":289.74002,"confidence":0.9999207,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05489388108253479},{"word":"can","start":289.74002,"end":290.14,"confidence":0.9999802,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06302348524332047},{"word":"assist","start":290.14,"end":290.54,"confidence":0.99954116,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":-0.016107112169265747},{"word":"further","start":290.54,"end":291.04,"confidence":0.9974703,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":0.03295392543077469},{"word":"so","start":291.5,"end":291.74002,"confidence":0.9996655,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04083222895860672},{"word":"i","start":291.74002,"end":291.82,"confidence":0.9979644,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07780656963586807},{"word":"think","start":291.82,"end":292.14,"confidence":0.9999838,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07528753578662872},{"word":"that","start":292.14,"end":292.38,"confidence":0.99980897,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07771933078765869},{"word":"might","start":292.38,"end":292.62,"confidence":0.9998746,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.08468639850616455},{"word":"be","start":292.62,"end":292.94,"confidence":0.99980575,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08422026038169861},{"word":"affecting","start":292.94,"end":293.44,"confidence":0.99951744,"punctuated_word":"affecting","sentiment":"neutral","sentiment_score":-0.07869237661361694},{"word":"the","start":293.58002,"end":294.08002,"confidence":0.99986315,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13380306959152222},{"word":"ip","start":295.82,"end":296.22,"confidence":0.79188013,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.07923530787229538},{"word":"address","start":296.22,"end":296.72,"confidence":0.99988306,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.10188579559326172},{"word":"that","start":296.94,"end":297.18002,"confidence":0.9986708,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08378879725933075},{"word":"you're","start":297.18002,"end":297.5,"confidence":0.998245,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.10819216817617416},{"word":"having","start":297.5,"end":297.90002,"confidence":0.9996427,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.12485356628894806},{"word":"issue","start":297.90002,"end":298.22,"confidence":0.994886,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.11303753405809402},{"word":"right","start":298.22,"end":298.46002,"confidence":0.9998697,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.13314099609851837},{"word":"now","start":298.46002,"end":298.96002,"confidence":0.9999229,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.12037914991378784},{"word":"about","start":299.5,"end":299.82,"confidence":0.9771154,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0912613570690155},{"word":"your","start":299.82,"end":300.32,"confidence":0.99828905,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09495458006858826},{"word":"yeah","start":301.82,"end":302.30002,"confidence":0.9396167,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07532171905040741},{"word":"about","start":302.30002,"end":302.54,"confidence":0.9977112,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.03183891996741295},{"word":"the","start":302.54,"end":302.78,"confidence":0.99741024,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04140296205878258},{"word":"ms","start":302.78,"end":303.1,"confidence":0.99713767,"punctuated_word":"MS","sentiment":"neutral","sentiment_score":-0.03029759600758553},{"word":"teams","start":303.1,"end":303.465,"confidence":0.9567863,"punctuated_word":"Teams.","sentiment":"neutral","sentiment_score":-0.03885172680020332},{"word":"yeah","start":307.145,"end":307.645,"confidence":0.9725069,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14525187015533447},{"word":"mhmm","start":308.82498,"end":309.305,"confidence":0.9989573,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07662268728017807},{"word":"so","start":309.305,"end":309.805,"confidence":0.9981993,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04458094388246536},{"word":"we're","start":309.945,"end":310.26498,"confidence":0.95672333,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.042607784271240234},{"word":"going","start":310.26498,"end":310.505,"confidence":0.99971825,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07624098658561707},{"word":"to","start":310.505,"end":310.665,"confidence":0.9994204,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07823023200035095},{"word":"update","start":310.665,"end":311.065,"confidence":0.9998172,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.06625470519065857},{"word":"you","start":311.065,"end":311.305,"confidence":0.99804556,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06708139181137085},{"word":"once","start":311.305,"end":311.625,"confidence":0.99939466,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.05825243890285492},{"word":"it's","start":311.625,"end":311.865,"confidence":0.9987898,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.055270083248615265},{"word":"resolved","start":311.865,"end":312.025,"confidence":0.9958197,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":0.07170477509498596},{"word":"yeah","start":312.025,"end":312.525,"confidence":0.9290824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10166342556476592},{"word":"mhmm","start":316.6,"end":317.1,"confidence":0.99910295,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.047439418733119965},{"word":"then","start":317.72,"end":318.04,"confidence":0.9722757,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.02315114624798298},{"word":"just","start":318.04,"end":318.28,"confidence":0.9967277,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03343924880027771},{"word":"give","start":318.28,"end":318.52002,"confidence":0.999926,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03763054683804512},{"word":"us","start":318.52002,"end":318.68002,"confidence":0.9998411,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.02276899293065071},{"word":"a","start":318.68002,"end":318.76,"confidence":0.99894017,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.039264872670173645},{"word":"callback","start":318.76,"end":319.24002,"confidence":0.9942977,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.04485495388507843},{"word":"if","start":319.24002,"end":319.40002,"confidence":0.9946308,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019386051222682},{"word":"there's","start":319.40002,"end":319.90002,"confidence":0.99921393,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.002678039250895381},{"word":"any","start":320.04,"end":320.28,"confidence":0.7602757,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.009441014379262924},{"word":"changes","start":320.28,"end":320.78,"confidence":0.9996675,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.023205138742923737},{"word":"or","start":320.84,"end":321.0,"confidence":0.83104587,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00910087302327156},{"word":"the","start":321.0,"end":321.16,"confidence":0.9971733,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033732298761606216},{"word":"issue","start":321.16,"end":321.56,"confidence":0.9437981,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.031623490154743195},{"word":"is","start":321.56,"end":321.72,"confidence":0.88084626,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03655543923377991},{"word":"still","start":321.72,"end":321.96002,"confidence":0.99904794,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.051789842545986176},{"word":"there","start":321.96002,"end":322.46002,"confidence":0.99987435,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.045537855476140976},{"word":"until","start":322.84,"end":323.34,"confidence":0.99496967,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.01276986300945282},{"word":"wednesday","start":323.80002,"end":324.30002,"confidence":0.9664037,"punctuated_word":"Wednesday.","sentiment":"neutral","sentiment_score":0.028703222051262856},{"word":"mhmm","start":326.52002,"end":327.02002,"confidence":0.908062,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.15210582315921783},{"word":"okay","start":327.32,"end":327.82,"confidence":0.91494375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3232135474681854},{"word":"mhmm","start":328.36002,"end":328.86002,"confidence":0.99268246,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0964692160487175},{"word":"thank","start":329.14896,"end":329.64896,"confidence":0.9111192,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8132588863372803},{"word":"okay","start":333.54895,"end":333.94894,"confidence":0.7148957,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3751904368400574},{"word":"thank","start":333.94894,"end":334.18896,"confidence":0.97656333,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6132069826126099},{"word":"you","start":334.18896,"end":334.50894,"confidence":0.99945056,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.617173433303833},{"word":"bye","start":334.50894,"end":334.74896,"confidence":0.9996486,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2643839716911316},{"word":"for","start":334.74896,"end":334.98895,"confidence":0.9988518,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3648080229759216},{"word":"now","start":334.98895,"end":335.48895,"confidence":0.99963075,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.09883934259414671}],"paragraphs":{"transcript":"\nHello. Good morning. This is Marie from Airtel tech support. How can I assist you today? Yes.\n\nI'm good. How are you? Okay. I see. Is it okay if I put you on hold?\n\nLet me just check again your account. Okay. Hang on. Hello, James? Yeah.\n\nThank you for waiting. May I know what specific streaming website are you accessing? Or a t or is it a Netflix? May I know the specific streaming app that you're trying to access? Okay.\n\nI see. So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user. We sincerely apologize for the inconvenience and frustration this has caused. Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday. Thanks.\n\nYes, ma'am. We really appreciate your patience while we get this fixed. If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further. So I think that might be affecting the IP address that you're having issue right now about your yeah. About the MS Teams.\n\nYeah. Mhmm. So we're going to update you once it's resolved. Yeah. Mhmm.\n\nThen just give us a callback if there's any changes or the issue is still there until Wednesday. Mhmm. Okay. Mhmm. Thank okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.17618179321289062},{"text":"Good morning.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.48352673649787903},{"text":"This is Marie from Airtel tech support.","start":2.56,"end":4.88,"sentiment":"positive","sentiment_score":0.3959463196141379},{"text":"How can I assist you today?","start":4.88,"end":6.3399997,"sentiment":"positive","sentiment_score":0.359575018286705},{"text":"Yes.","start":11.44,"end":11.84,"sentiment":"positive","sentiment_score":0.3510635495185852}],"sentiment":"positive","sentiment_score":0.37784548016155467,"num_words":17,"start":1.5999999,"end":11.84},{"sentences":[{"text":"I'm good.","start":11.84,"end":12.4,"sentiment":"positive","sentiment_score":0.5144895315170288},{"text":"How are you?","start":12.4,"end":13.095,"sentiment":"positive","sentiment_score":0.39158807198206586},{"text":"Okay.","start":33.67,"end":33.829998,"sentiment":"neutral","sentiment_score":-0.0497746542096138},{"text":"I see.","start":33.829998,"end":34.39,"sentiment":"neutral","sentiment_score":-0.04020434245467186},{"text":"Is it okay if I put you on hold?","start":34.39,"end":35.91,"sentiment":"neutral","sentiment_score":-0.043964873171514936}],"sentiment":"neutral","sentiment_score":0.09869859301868607,"num_words":17,"start":11.84,"end":35.91},{"sentences":[{"text":"Let me just check again your account.","start":35.91,"end":38.01,"sentiment":"neutral","sentiment_score":-0.0566327694271292},{"text":"Okay.","start":39.91,"end":40.39,"sentiment":"neutral","sentiment_score":0.030287573114037514},{"text":"Hang on.","start":40.39,"end":41.129997,"sentiment":"neutral","sentiment_score":0.01775068510323763},{"text":"Hello, James?","start":198.525,"end":199.5,"sentiment":"neutral","sentiment_score":0.0413084402680397},{"text":"Yeah.","start":201.34,"end":201.58,"sentiment":"neutral","sentiment_score":0.09513167291879654}],"sentiment":"neutral","sentiment_score":-0.011760914554962745,"num_words":13,"start":35.91,"end":201.58},{"sentences":[{"text":"Thank you for waiting.","start":201.58,"end":202.56,"sentiment":"neutral","sentiment_score":0.29247811436653137},{"text":"May I know what specific streaming website are you accessing?","start":202.78,"end":208.56,"sentiment":"neutral","sentiment_score":-0.015704180113971233},{"text":"Or a t or is it a Netflix?","start":209.18,"end":210.96,"sentiment":"neutral","sentiment_score":-0.01806817390024662},{"text":"May I know the specific streaming app that you're trying to access?","start":215.475,"end":221.095,"sentiment":"neutral","sentiment_score":-0.1162535510957241},{"text":"Okay.","start":242.73001,"end":242.97,"sentiment":"neutral","sentiment_score":-0.12624210119247437}],"sentiment":"neutral","sentiment_score":-0.018655984263334955,"num_words":35,"start":201.58,"end":242.97},{"sentences":[{"text":"I see.","start":242.97,"end":243.645,"sentiment":"neutral","sentiment_score":-0.0976724922657013},{"text":"So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user.","start":243.88501,"end":254.705,"sentiment":"neutral","sentiment_score":-0.0753326882486758},{"text":"We sincerely apologize for the inconvenience and frustration this has caused.","start":255.24501,"end":259.345,"sentiment":"negative","sentiment_score":-0.4032498164610429},{"text":"Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday.","start":260.18,"end":272.28,"sentiment":"neutral","sentiment_score":-0.09032777324318886},{"text":"Thanks.","start":276.035,"end":276.535,"sentiment":"positive","sentiment_score":0.3486698865890503}],"sentiment":"neutral","sentiment_score":-0.13209257478592917,"num_words":64,"start":242.97,"end":276.535},{"sentences":[{"text":"Yes, ma'am.","start":277.23502,"end":278.035,"sentiment":"neutral","sentiment_score":0.22534827888011932},{"text":"We really appreciate your patience while we get this fixed.","start":278.035,"end":281.33502,"sentiment":"neutral","sentiment_score":0.2748005911707878},{"text":"If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further.","start":281.875,"end":291.04,"sentiment":"neutral","sentiment_score":0.006558572114617737},{"text":"So I think that might be affecting the IP address that you're having issue right now about your yeah.","start":291.5,"end":302.30002,"sentiment":"neutral","sentiment_score":-0.09363677587948348},{"text":"About the MS Teams.","start":302.30002,"end":303.465,"sentiment":"neutral","sentiment_score":-0.035597801208496094}],"sentiment":"neutral","sentiment_score":0.023456354355139118,"num_words":62,"start":277.23502,"end":303.465},{"sentences":[{"text":"Yeah.","start":307.145,"end":307.645,"sentiment":"neutral","sentiment_score":0.14525187015533447},{"text":"Mhmm.","start":308.82498,"end":309.305,"sentiment":"neutral","sentiment_score":0.07662268728017807},{"text":"So we're going to update you once it's resolved.","start":309.305,"end":312.025,"sentiment":"neutral","sentiment_score":0.06224703788757324},{"text":"Yeah.","start":312.025,"end":312.525,"sentiment":"neutral","sentiment_score":0.10166342556476592},{"text":"Mhmm.","start":316.6,"end":317.1,"sentiment":"neutral","sentiment_score":0.047439418733119965}],"sentiment":"neutral","sentiment_score":0.07163082636319675,"num_words":13,"start":307.145,"end":317.1},{"sentences":[{"text":"Then just give us a callback if there's any changes or the issue is still there until Wednesday.","start":317.72,"end":324.30002,"sentiment":"neutral","sentiment_score":-0.00040193444066163566},{"text":"Mhmm.","start":326.52002,"end":327.02002,"sentiment":"neutral","sentiment_score":0.15210582315921783},{"text":"Okay.","start":327.32,"end":327.82,"sentiment":"neutral","sentiment_score":0.3232135474681854},{"text":"Mhmm.","start":328.36002,"end":328.86002,"sentiment":"neutral","sentiment_score":0.0964692160487175},{"text":"Thank okay.","start":329.14896,"end":333.94894,"sentiment":"positive","sentiment_score":0.5942246615886688}],"sentiment":"neutral","sentiment_score":0.076217525648763,"num_words":23,"start":317.72,"end":333.94894},{"sentences":[{"text":"Thank you.","start":333.94894,"end":334.50894,"sentiment":"positive","sentiment_score":0.6151902079582214},{"text":"Bye for now.","start":334.50894,"end":335.48895,"sentiment":"neutral","sentiment_score":0.1767842173576355}],"sentiment":"positive","sentiment_score":0.35214661359786986,"num_words":5,"start":333.94894,"end":335.48895}]}}]},{"alternatives":[{"transcript":"Hello. James again. How are you? Yeah. Good. Good. Hey. I rang this morning about my IP showing me to be in America. I restarted my router after I think it may have been you that told me to, but the IP is still showing me as an American. Yeah. No worries. Say that again. Sorry. The specific streaming thing. I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company. But since they're saying that my IP is in The United States, it's preventing me from logging in properly. Monday to Wednesday. Yeah. Okay. Yeah. Yeah. Yeah. Okay. No worries at all. Cool. Cool. Alright. Thank you for that. Yeah. Yeah. That sounds good. Yeah. Yep. Yeah. Perfect. Sounds good. Cool. Thank you. Bye.","confidence":0.9941902,"words":[{"word":"hello","start":7.12,"end":7.62,"confidence":0.8708873,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14055068790912628},{"word":"james","start":7.7599998,"end":8.08,"confidence":0.9604441,"punctuated_word":"James","sentiment":"neutral","sentiment_score":0.1377692669630051},{"word":"again","start":8.08,"end":8.4,"confidence":0.9719964,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.1749359667301178},{"word":"how","start":8.4,"end":8.559999,"confidence":0.99981374,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1971178650856018},{"word":"are","start":8.559999,"end":8.72,"confidence":0.999843,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17636385560035706},{"word":"you","start":8.72,"end":9.22,"confidence":0.9998722,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2346566915512085},{"word":"yeah","start":13.5199995,"end":13.84,"confidence":0.7870649,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2832569479942322},{"word":"good","start":13.84,"end":14.08,"confidence":0.96372366,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4727310538291931},{"word":"good","start":14.08,"end":14.475,"confidence":0.997492,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3771270513534546},{"word":"hey","start":14.555,"end":14.875,"confidence":0.816977,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.07358929514884949},{"word":"i","start":14.875,"end":15.115001,"confidence":0.8508755,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04004012793302536},{"word":"rang","start":15.115001,"end":15.3550005,"confidence":0.9009765,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":-0.07726006209850311},{"word":"this","start":15.3550005,"end":15.675,"confidence":0.9960425,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05370059981942177},{"word":"morning","start":15.675,"end":15.995001,"confidence":0.99773204,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.0764380693435669},{"word":"about","start":15.995001,"end":16.315,"confidence":0.9998491,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12212822586297988},{"word":"my","start":16.315,"end":16.635,"confidence":0.99934834,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15305699408054352},{"word":"ip","start":16.635,"end":17.135,"confidence":0.9984762,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.1042623445391655},{"word":"showing","start":17.435001,"end":17.755001,"confidence":0.9982664,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.14885908365249634},{"word":"me","start":17.755001,"end":17.995,"confidence":0.99915695,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12475220113992692},{"word":"to","start":17.995,"end":18.155,"confidence":0.99827194,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08547515422105789},{"word":"be","start":18.155,"end":18.315,"confidence":0.9994259,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0936667174100876},{"word":"in","start":18.315,"end":18.475,"confidence":0.9630471,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10286712646484376},{"word":"america","start":18.475,"end":18.975,"confidence":0.9971731,"punctuated_word":"America.","sentiment":"neutral","sentiment_score":-0.1183408796787262},{"word":"i","start":20.955,"end":21.455,"confidence":0.9193919,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1674269288778305},{"word":"restarted","start":21.915,"end":22.415,"confidence":0.9993726,"punctuated_word":"restarted","sentiment":"neutral","sentiment_score":-0.13572752475738523},{"word":"my","start":22.475,"end":22.635,"confidence":0.99978477,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16836538910865784},{"word":"router","start":22.635,"end":23.115,"confidence":0.9923896,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.14502304792404175},{"word":"after","start":23.115,"end":23.515,"confidence":0.9926305,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1683681756258011},{"word":"i","start":23.595001,"end":23.675,"confidence":0.9998369,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17324857413768768},{"word":"think","start":23.675,"end":23.915,"confidence":0.999861,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12053009122610092},{"word":"it","start":23.915,"end":24.075,"confidence":0.9852359,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1086181104183197},{"word":"may","start":24.075,"end":24.235,"confidence":0.9030475,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.14191564917564392},{"word":"have","start":24.235,"end":24.395,"confidence":0.9808024,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12393444776535034},{"word":"been","start":24.395,"end":24.555,"confidence":0.99864835,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.117696575820446},{"word":"you","start":24.555,"end":24.715,"confidence":0.9785115,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10780373960733414},{"word":"that","start":24.715,"end":24.955,"confidence":0.9911862,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1127350926399231},{"word":"told","start":24.955,"end":25.195,"confidence":0.9986903,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.07981117069721222},{"word":"me","start":25.195,"end":25.355,"confidence":0.9997812,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1048240065574646},{"word":"to","start":25.355,"end":25.855,"confidence":0.8771232,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.08967144787311554},{"word":"but","start":26.315,"end":26.635,"confidence":0.9804059,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0948607623577118},{"word":"the","start":26.635,"end":27.135,"confidence":0.98946077,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13445748388767242},{"word":"ip","start":27.835,"end":28.315,"confidence":0.99866974,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.10172725468873978},{"word":"is","start":28.315,"end":28.555,"confidence":0.9994972,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18943171203136444},{"word":"still","start":28.555,"end":29.055,"confidence":0.99989295,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.16465798020362854},{"word":"showing","start":29.275,"end":29.675,"confidence":0.9998035,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.10349003970623016},{"word":"me","start":29.675,"end":29.915,"confidence":0.99978715,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.11634403467178343},{"word":"as","start":29.915,"end":30.415,"confidence":0.99970835,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07310087978839874},{"word":"an","start":36.370003,"end":36.870003,"confidence":0.99262977,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08220720291137695},{"word":"american","start":37.49,"end":37.99,"confidence":0.99578094,"punctuated_word":"American.","sentiment":"neutral","sentiment_score":-0.029810307547450066},{"word":"yeah","start":38.61,"end":38.85,"confidence":0.99890244,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026818569749593735},{"word":"no","start":38.85,"end":39.09,"confidence":0.99381506,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03539324551820755},{"word":"worries","start":39.09,"end":39.59,"confidence":0.9970261,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.019739894196391106},{"word":"say","start":213.065,"end":213.305,"confidence":0.99055463,"punctuated_word":"Say","sentiment":"neutral","sentiment_score":-0.06786863505840302},{"word":"that","start":213.305,"end":213.465,"confidence":0.99551433,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.118108369410038},{"word":"again","start":213.465,"end":213.705,"confidence":0.9061809,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.06348757445812225},{"word":"sorry","start":213.705,"end":214.205,"confidence":0.75775415,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13616549968719482},{"word":"the","start":222.825,"end":222.985,"confidence":0.72491944,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2022613286972046},{"word":"specific","start":222.985,"end":223.485,"confidence":0.98443687,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.23659542202949524},{"word":"streaming","start":223.705,"end":224.205,"confidence":0.9981906,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.2479775696992874},{"word":"thing","start":224.265,"end":224.76,"confidence":0.9824897,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.2787182331085205},{"word":"i'm","start":225.0,"end":225.23999,"confidence":0.9958283,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31136131286621094},{"word":"trying","start":225.23999,"end":225.64,"confidence":0.9994497,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.3280433416366577},{"word":"to","start":225.64,"end":225.87999,"confidence":0.9997048,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26132628321647644},{"word":"just","start":225.87999,"end":226.28,"confidence":0.9993917,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.27058205008506775},{"word":"log","start":226.28,"end":226.59999,"confidence":0.9632514,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.24511635303497312},{"word":"in","start":226.59999,"end":226.84,"confidence":0.7955229,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2266564518213272},{"word":"to","start":226.84,"end":227.34,"confidence":0.99220145,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20859357714653015},{"word":"microsoft","start":228.36,"end":228.84,"confidence":0.99888676,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.1350136697292328},{"word":"teams","start":228.84,"end":229.34,"confidence":0.8978493,"punctuated_word":"Teams","sentiment":"neutral","sentiment_score":-0.12368406355381012},{"word":"and","start":229.56,"end":229.87999,"confidence":0.9208243,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16724568605422974},{"word":"outlook","start":229.87999,"end":230.28,"confidence":0.9770592,"punctuated_word":"Outlook","sentiment":"neutral","sentiment_score":-0.17656120657920835},{"word":"and","start":230.28,"end":230.43999,"confidence":0.9748942,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22542493045330048},{"word":"everything","start":230.43999,"end":230.92,"confidence":0.9986681,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.2420479655265808},{"word":"microsoft","start":230.92,"end":231.31999,"confidence":0.92359155,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.17261368036270142},{"word":"because","start":231.31999,"end":231.64,"confidence":0.79164106,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24546873569488523},{"word":"it's","start":231.64,"end":232.04,"confidence":0.9929214,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.26681816577911377},{"word":"controlled","start":232.04,"end":232.43999,"confidence":0.99616736,"punctuated_word":"controlled","sentiment":"neutral","sentiment_score":-0.2175583839416504},{"word":"through","start":232.43999,"end":232.76,"confidence":0.99894816,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.22749826312065125},{"word":"my","start":232.76,"end":233.26,"confidence":0.9994281,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.26202717423439026},{"word":"it","start":233.87999,"end":234.28,"confidence":0.93972254,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.17178530991077423},{"word":"company","start":234.28,"end":234.78,"confidence":0.8582519,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.18867483735084536},{"word":"but","start":235.15999,"end":235.4,"confidence":0.9947513,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.26830193400382996},{"word":"since","start":235.4,"end":235.72,"confidence":0.9971787,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.3804992437362671},{"word":"they're","start":235.72,"end":236.04,"confidence":0.9726749,"punctuated_word":"they're","sentiment":"negative","sentiment_score":-0.3573746085166931},{"word":"saying","start":236.04,"end":236.43999,"confidence":0.76876384,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.3955241739749909},{"word":"that","start":236.43999,"end":236.76,"confidence":0.9995952,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.42719200253486633},{"word":"my","start":236.76,"end":237.23999,"confidence":0.9988625,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4876586198806762},{"word":"ip","start":237.23999,"end":237.48,"confidence":0.7283942,"punctuated_word":"IP","sentiment":"negative","sentiment_score":-0.33734825253486633},{"word":"is","start":237.48,"end":237.64,"confidence":0.99197304,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.38511598110198975},{"word":"in","start":237.64,"end":237.79999,"confidence":0.99964,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.30831748247146606},{"word":"the","start":237.79999,"end":237.95999,"confidence":0.99847895,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2528865933418274},{"word":"united","start":237.95999,"end":238.36,"confidence":0.9991689,"punctuated_word":"United","sentiment":"neutral","sentiment_score":-0.258817195892334},{"word":"states","start":238.36,"end":238.86,"confidence":0.9961129,"punctuated_word":"States,","sentiment":"negative","sentiment_score":-0.3545713424682617},{"word":"it's","start":239.035,"end":239.335,"confidence":0.9992676,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4957273602485657},{"word":"preventing","start":239.335,"end":239.63501,"confidence":0.99974686,"punctuated_word":"preventing","sentiment":"negative","sentiment_score":-0.5330573320388794},{"word":"me","start":239.63501,"end":239.935,"confidence":0.99952626,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5498453974723816},{"word":"from","start":239.935,"end":240.235,"confidence":0.99951744,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.5358470678329468},{"word":"logging","start":240.235,"end":240.555,"confidence":0.99142647,"punctuated_word":"logging","sentiment":"negative","sentiment_score":-0.46836209297180176},{"word":"in","start":240.555,"end":240.715,"confidence":0.96587956,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4599742591381073},{"word":"properly","start":240.715,"end":241.215,"confidence":0.8352307,"punctuated_word":"properly.","sentiment":"negative","sentiment_score":-0.40322360396385193},{"word":"monday","start":274.305,"end":274.625,"confidence":0.9937982,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.023093819618225098},{"word":"to","start":274.625,"end":274.785,"confidence":0.9899962,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03928219899535179},{"word":"wednesday","start":274.785,"end":275.285,"confidence":0.9787906,"punctuated_word":"Wednesday.","sentiment":"neutral","sentiment_score":-0.01893322914838791},{"word":"yeah","start":275.505,"end":275.825,"confidence":0.9592005,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07339920103549957},{"word":"okay","start":275.825,"end":276.325,"confidence":0.9922762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1637377142906189},{"word":"yeah","start":276.865,"end":277.365,"confidence":0.7745759,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13579431176185608},{"word":"yeah","start":304.02502,"end":304.505,"confidence":0.9279636,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0014237212017178535},{"word":"yeah","start":304.505,"end":304.825,"confidence":0.99180776,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010850545950233936},{"word":"okay","start":304.825,"end":305.30502,"confidence":0.9941902,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036624275147914886},{"word":"no","start":305.30502,"end":305.46503,"confidence":0.9981914,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07306555658578873},{"word":"worries","start":305.46503,"end":305.785,"confidence":0.99967706,"punctuated_word":"worries","sentiment":"neutral","sentiment_score":0.07126609981060028},{"word":"at","start":305.785,"end":305.945,"confidence":0.99925643,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04863763228058815},{"word":"all","start":305.945,"end":306.24,"confidence":0.9988093,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.08916772156953812},{"word":"cool","start":306.63998,"end":306.8,"confidence":0.9877399,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.24386516213417053},{"word":"cool","start":306.8,"end":307.19998,"confidence":0.9988606,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.21645769476890564},{"word":"alright","start":307.19998,"end":307.36,"confidence":0.97796017,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23927366733551023},{"word":"thank","start":307.36,"end":307.59998,"confidence":0.99960226,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.39792758226394653},{"word":"you","start":307.59998,"end":307.75998,"confidence":0.9998149,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.44501566886901855},{"word":"for","start":307.75998,"end":307.91998,"confidence":0.99974674,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4340856969356537},{"word":"that","start":307.91998,"end":308.41998,"confidence":0.99974805,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.38698554039001465},{"word":"yeah","start":314.4,"end":314.8,"confidence":0.88385916,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1171337217092514},{"word":"yeah","start":314.8,"end":315.19998,"confidence":0.9986307,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17502453923225403},{"word":"that","start":315.19998,"end":315.44,"confidence":0.9858036,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.26668551564216614},{"word":"sounds","start":315.44,"end":315.75998,"confidence":0.9980812,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.3485466539859772},{"word":"good","start":315.75998,"end":316.08,"confidence":0.9990096,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.276839941740036},{"word":"yeah","start":316.08,"end":316.58,"confidence":0.9636111,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09682637453079224},{"word":"yep","start":325.695,"end":326.195,"confidence":0.8961532,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07305843383073807},{"word":"yeah","start":326.255,"end":326.655,"confidence":0.7872153,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10264552384614944},{"word":"perfect","start":326.655,"end":327.135,"confidence":0.9736885,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4018295407295227},{"word":"sounds","start":327.135,"end":327.535,"confidence":0.9939804,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.30473920702934265},{"word":"good","start":327.535,"end":328.035,"confidence":0.9989764,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2356102168560028},{"word":"cool","start":328.815,"end":329.315,"confidence":0.8686219,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.6640874147415161},{"word":"thank","start":331.775,"end":332.01498,"confidence":0.602613,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7889577746391296},{"word":"you","start":332.01498,"end":332.335,"confidence":0.9992409,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7707438468933105},{"word":"bye","start":332.335,"end":332.835,"confidence":0.9928516,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4865807890892029}],"paragraphs":{"transcript":"\nHello. James again. How are you? Yeah. Good.\n\nGood. Hey. I rang this morning about my IP showing me to be in America. I restarted my router after I think it may have been you that told me to, but the IP is still showing me as an American. Yeah.\n\nNo worries. Say that again. Sorry. The specific streaming thing. I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company.\n\nBut since they're saying that my IP is in The United States, it's preventing me from logging in properly. Monday to Wednesday. Yeah. Okay. Yeah.\n\nYeah. Yeah. Okay. No worries at all. Cool.\n\nCool. Alright. Thank you for that. Yeah. Yeah.\n\nThat sounds good. Yeah. Yep. Yeah. Perfect.\n\nSounds good. Cool. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.14055068790912628},{"text":"James again.","start":7.7599998,"end":8.4,"sentiment":"neutral","sentiment_score":0.15635261684656143},{"text":"How are you?","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.2027128040790558},{"text":"Yeah.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.2832569479942322},{"text":"Good.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4727310538291931}],"sentiment":"neutral","sentiment_score":0.22717279195785522,"num_words":8,"start":7.12,"end":14.08},{"sentences":[{"text":"Good.","start":14.08,"end":14.475,"sentiment":"positive","sentiment_score":0.3771270513534546},{"text":"Hey.","start":14.555,"end":14.875,"sentiment":"neutral","sentiment_score":0.07358929514884949},{"text":"I rang this morning about my IP showing me to be in America.","start":14.875,"end":18.975,"sentiment":"neutral","sentiment_score":-0.10006519894187267},{"text":"I restarted my router after I think it may have been you that told me to, but the IP is still showing me as an American.","start":20.955,"end":37.99,"sentiment":"neutral","sentiment_score":-0.12137644730794889},{"text":"Yeah.","start":38.61,"end":38.85,"sentiment":"neutral","sentiment_score":0.026818569749593735}],"sentiment":"neutral","sentiment_score":-0.09474048333331234,"num_words":42,"start":14.08,"end":38.85},{"sentences":[{"text":"No worries.","start":38.85,"end":39.59,"sentiment":"neutral","sentiment_score":0.027566569857299328},{"text":"Say that again.","start":213.065,"end":213.705,"sentiment":"neutral","sentiment_score":-0.08315485964218776},{"text":"Sorry.","start":213.705,"end":214.205,"sentiment":"neutral","sentiment_score":-0.13616549968719482},{"text":"The specific streaming thing.","start":222.825,"end":224.76,"sentiment":"neutral","sentiment_score":-0.24138813838362694},{"text":"I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company.","start":225.0,"end":234.78,"sentiment":"neutral","sentiment_score":-0.22257625914755322}],"sentiment":"neutral","sentiment_score":-0.19258551401717047,"num_words":31,"start":38.85,"end":234.78},{"sentences":[{"text":"But since they're saying that my IP is in The United States, it's preventing me from logging in properly.","start":235.15999,"end":241.215,"sentiment":"negative","sentiment_score":-0.40313918653287384},{"text":"Monday to Wednesday.","start":274.305,"end":275.285,"sentiment":"neutral","sentiment_score":-0.027103082587321598},{"text":"Yeah.","start":275.505,"end":275.825,"sentiment":"neutral","sentiment_score":0.07339920103549957},{"text":"Okay.","start":275.825,"end":276.325,"sentiment":"neutral","sentiment_score":0.1637377142906189},{"text":"Yeah.","start":276.865,"end":277.365,"sentiment":"neutral","sentiment_score":0.13579431176185608}],"sentiment":"neutral","sentiment_score":-0.2947209025919437,"num_words":25,"start":235.15999,"end":277.365},{"sentences":[{"text":"Yeah.","start":304.02502,"end":304.505,"sentiment":"neutral","sentiment_score":-0.0014237212017178535},{"text":"Yeah.","start":304.505,"end":304.825,"sentiment":"neutral","sentiment_score":0.010850545950233936},{"text":"Okay.","start":304.825,"end":305.30502,"sentiment":"neutral","sentiment_score":0.036624275147914886},{"text":"No worries at all.","start":305.30502,"end":306.24,"sentiment":"neutral","sentiment_score":0.07053425256162882},{"text":"Cool.","start":306.63998,"end":306.8,"sentiment":"neutral","sentiment_score":0.24386516213417053}],"sentiment":"neutral","sentiment_score":0.0715066590346396,"num_words":8,"start":304.02502,"end":306.8},{"sentences":[{"text":"Cool.","start":306.8,"end":307.19998,"sentiment":"neutral","sentiment_score":0.21645769476890564},{"text":"Alright.","start":307.19998,"end":307.36,"sentiment":"neutral","sentiment_score":0.23927366733551023},{"text":"Thank you for that.","start":307.36,"end":308.41998,"sentiment":"positive","sentiment_score":0.41600362211465836},{"text":"Yeah.","start":314.4,"end":314.8,"sentiment":"neutral","sentiment_score":0.1171337217092514},{"text":"Yeah.","start":314.8,"end":315.19998,"sentiment":"neutral","sentiment_score":0.17502453923225403}],"sentiment":"neutral","sentiment_score":0.30148801393806934,"num_words":8,"start":306.8,"end":315.19998},{"sentences":[{"text":"That sounds good.","start":315.19998,"end":316.08,"sentiment":"neutral","sentiment_score":0.29735737045605976},{"text":"Yeah.","start":316.08,"end":316.58,"sentiment":"neutral","sentiment_score":0.09682637453079224},{"text":"Yep.","start":325.695,"end":326.195,"sentiment":"neutral","sentiment_score":0.07305843383073807},{"text":"Yeah.","start":326.255,"end":326.655,"sentiment":"neutral","sentiment_score":0.10264552384614944},{"text":"Perfect.","start":326.655,"end":327.135,"sentiment":"positive","sentiment_score":0.4018295407295227}],"sentiment":"neutral","sentiment_score":0.22377599775791168,"num_words":7,"start":315.19998,"end":327.135},{"sentences":[{"text":"Sounds good.","start":327.135,"end":328.035,"sentiment":"neutral","sentiment_score":0.27017471194267273},{"text":"Cool.","start":328.815,"end":329.315,"sentiment":"positive","sentiment_score":0.6640874147415161},{"text":"Thank you.","start":331.775,"end":332.335,"sentiment":"positive","sentiment_score":0.7798508107662201},{"text":"Bye.","start":332.335,"end":332.835,"sentiment":"positive","sentiment_score":0.4865807890892029}],"sentiment":"positive","sentiment_score":0.5417865415414175,"num_words":6,"start":327.135,"end":332.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. James again. How are you?\n\nChannel 0: Yes. I'm good. How are you?\n\nChannel 1: Yeah. Good. Good. Hey. I rang this morning about my IP showing me to be in America.\n\nI restarted my router after I think it may have been you that told me to, but the IP is still showing me as\n\nChannel 0: Okay. I see. Is it okay if I put you on hold? Let me just\n\nChannel 1: an\n\nChannel 0: check again your\n\nChannel 1: American.\n\nChannel 0: account.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Okay. Hang on. Hello, James? Yeah. Thank you for waiting.\n\nMay I know what specific streaming website are you accessing? Or a t or is it a Netflix?\n\nChannel 1: Say that again. Sorry.\n\nChannel 0: May I know the specific streaming app that you're trying to access?\n\nChannel 1: The specific streaming thing. I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company. But since they're saying that my IP is in The United States, it's preventing me from logging in properly.\n\nChannel 0: Okay. I see. So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user. We sincerely apologize for the inconvenience and frustration this has caused. Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday.\n\nChannel 1: Monday to Wednesday. Yeah. Okay.\n\nChannel 0: Thanks.\n\nChannel 1: Yeah.\n\nChannel 0: Yes, ma'am. We really appreciate your patience while we get this fixed. If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further. So I think that might be affecting the IP address that you're having issue right now about your yeah. About the MS Teams.\n\nChannel 1: Yeah. Yeah. Okay. No worries at all. Cool.\n\nCool.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Thank you for that.\n\nChannel 0: Mhmm. So we're going to update you once it's resolved. Yeah.\n\nChannel 1: Yeah. Yeah. That sounds good. Yeah.\n\nChannel 0: Mhmm. Then just give us a callback if there's any changes or the issue is still there until Wednesday.\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Perfect. Sounds\n\nChannel 0: Okay.\n\nChannel 1: good.\n\nChannel 0: Mhmm.\n\nChannel 1: Cool.\n\nChannel 0: Thank\n\nChannel 1: Thank you. Bye.\n\nChannel 0: okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.17618179321289062},{"text":"Good morning.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.48352673649787903},{"text":"This is Marie from Airtel tech support.","start":2.56,"end":4.88,"sentiment":"positive","sentiment_score":0.3959463196141379},{"text":"How can I assist you today?","start":4.88,"end":6.3399997,"sentiment":"positive","sentiment_score":0.359575018286705}],"sentiment":"positive","sentiment_score":0.37951935082674026,"channel":0,"num_words":16,"start":1.5999999,"end":6.3399997},{"sentences":[{"text":"Hello.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.14055068790912628},{"text":"James again.","start":7.7599998,"end":8.4,"sentiment":"neutral","sentiment_score":0.15635261684656143},{"text":"How are you?","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.2027128040790558}],"sentiment":"neutral","sentiment_score":0.17689905563990274,"channel":1,"num_words":6,"start":7.12,"end":9.22},{"sentences":[{"text":"Yes.","start":11.44,"end":11.84,"sentiment":"positive","sentiment_score":0.3510635495185852},{"text":"I'm good.","start":11.84,"end":12.4,"sentiment":"positive","sentiment_score":0.5144895315170288},{"text":"How are you?","start":12.4,"end":13.095,"sentiment":"positive","sentiment_score":0.39158807198206586}],"sentiment":"positive","sentiment_score":0.4258011380831401,"channel":0,"num_words":6,"start":11.44,"end":13.095},{"sentences":[{"text":"Yeah.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.2832569479942322},{"text":"Good.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4727310538291931},{"text":"Good.","start":14.08,"end":14.475,"sentiment":"positive","sentiment_score":0.3771270513534546},{"text":"Hey.","start":14.555,"end":14.875,"sentiment":"neutral","sentiment_score":0.07358929514884949},{"text":"I rang this morning about my IP showing me to be in America.","start":14.875,"end":18.975,"sentiment":"neutral","sentiment_score":-0.10006519894187267}],"sentiment":"neutral","sentiment_score":-0.005537837524624433,"channel":1,"num_words":17,"start":13.5199995,"end":18.975},{"sentences":[{"text":"I restarted my router after I think it may have been you that told me to, but the IP is still showing me as","start":20.955,"end":30.415,"sentiment":"neutral","sentiment_score":-0.12682375498116016}],"sentiment":"neutral","sentiment_score":-0.12682375498116016,"channel":1,"num_words":24,"start":20.955,"end":30.415},{"sentences":[{"text":"Okay.","start":33.67,"end":33.829998,"sentiment":"neutral","sentiment_score":-0.0497746542096138},{"text":"I see.","start":33.829998,"end":34.39,"sentiment":"neutral","sentiment_score":-0.04020434245467186},{"text":"Is it okay if I put you on hold?","start":34.39,"end":35.91,"sentiment":"neutral","sentiment_score":-0.043964873171514936},{"text":"Let me just","start":35.91,"end":36.71,"sentiment":"neutral","sentiment_score":-0.0746451069911321}],"sentiment":"neutral","sentiment_score":-0.049986834575732546,"channel":0,"num_words":15,"start":33.67,"end":36.71},{"sentences":[{"text":"an","start":36.370003,"end":36.870003,"sentiment":"neutral","sentiment_score":-0.08220720291137695}],"sentiment":"neutral","sentiment_score":-0.08220720291137695,"channel":1,"num_words":1,"start":36.370003,"end":36.870003},{"sentences":[{"text":"check again your","start":36.71,"end":37.51,"sentiment":"neutral","sentiment_score":-0.04940370718638102}],"sentiment":"neutral","sentiment_score":-0.04940370718638102,"channel":0,"num_words":3,"start":36.71,"end":37.51},{"sentences":[{"text":"American.","start":37.49,"end":37.99,"sentiment":"neutral","sentiment_score":-0.029810307547450066}],"sentiment":"neutral","sentiment_score":-0.029810307547450066,"channel":1,"num_words":1,"start":37.49,"end":37.99},{"sentences":[{"text":"account.","start":37.51,"end":38.01,"sentiment":"neutral","sentiment_score":-0.024282943457365036}],"sentiment":"neutral","sentiment_score":-0.024282943457365036,"channel":0,"num_words":1,"start":37.51,"end":38.01},{"sentences":[{"text":"Yeah.","start":38.61,"end":38.85,"sentiment":"neutral","sentiment_score":0.026818569749593735},{"text":"No worries.","start":38.85,"end":39.59,"sentiment":"neutral","sentiment_score":0.027566569857299328}],"sentiment":"neutral","sentiment_score":0.02731723648806413,"channel":1,"num_words":3,"start":38.61,"end":39.59},{"sentences":[{"text":"Okay.","start":39.91,"end":40.39,"sentiment":"neutral","sentiment_score":0.030287573114037514},{"text":"Hang on.","start":40.39,"end":41.129997,"sentiment":"neutral","sentiment_score":0.01775068510323763},{"text":"Hello, James?","start":198.525,"end":199.5,"sentiment":"neutral","sentiment_score":0.0413084402680397},{"text":"Yeah.","start":201.34,"end":201.58,"sentiment":"neutral","sentiment_score":0.09513167291879654},{"text":"Thank you for waiting.","start":201.58,"end":202.56,"sentiment":"neutral","sentiment_score":0.29247811436653137}],"sentiment":"neutral","sentiment_score":0.1413449954241514,"channel":0,"num_words":10,"start":39.91,"end":202.56},{"sentences":[{"text":"May I know what specific streaming website are you accessing?","start":202.78,"end":208.56,"sentiment":"neutral","sentiment_score":-0.015704180113971233},{"text":"Or a t or is it a Netflix?","start":209.18,"end":210.96,"sentiment":"neutral","sentiment_score":-0.01806817390024662}],"sentiment":"neutral","sentiment_score":-0.016754844018982515,"channel":0,"num_words":18,"start":202.78,"end":210.96},{"sentences":[{"text":"Say that again.","start":213.065,"end":213.705,"sentiment":"neutral","sentiment_score":-0.08315485964218776},{"text":"Sorry.","start":213.705,"end":214.205,"sentiment":"neutral","sentiment_score":-0.13616549968719482}],"sentiment":"neutral","sentiment_score":-0.09640751965343952,"channel":1,"num_words":4,"start":213.065,"end":214.205},{"sentences":[{"text":"May I know the specific streaming app that you're trying to access?","start":215.475,"end":221.095,"sentiment":"neutral","sentiment_score":-0.1162535510957241}],"sentiment":"neutral","sentiment_score":-0.1162535510957241,"channel":0,"num_words":12,"start":215.475,"end":221.095},{"sentences":[{"text":"The specific streaming thing.","start":222.825,"end":224.76,"sentiment":"neutral","sentiment_score":-0.24138813838362694},{"text":"I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company.","start":225.0,"end":234.78,"sentiment":"neutral","sentiment_score":-0.22257625914755322},{"text":"But since they're saying that my IP is in The United States, it's preventing me from logging in properly.","start":235.15999,"end":241.215,"sentiment":"negative","sentiment_score":-0.40313918653287384}],"sentiment":"neutral","sentiment_score":-0.3022567849944938,"channel":1,"num_words":44,"start":222.825,"end":241.215},{"sentences":[{"text":"Okay.","start":242.73001,"end":242.97,"sentiment":"neutral","sentiment_score":-0.12624210119247437},{"text":"I see.","start":242.97,"end":243.645,"sentiment":"neutral","sentiment_score":-0.0976724922657013},{"text":"So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user.","start":243.88501,"end":254.705,"sentiment":"neutral","sentiment_score":-0.0753326882486758},{"text":"We sincerely apologize for the inconvenience and frustration this has caused.","start":255.24501,"end":259.345,"sentiment":"negative","sentiment_score":-0.4032498164610429},{"text":"Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday.","start":260.18,"end":272.28,"sentiment":"neutral","sentiment_score":-0.09032777324318886}],"sentiment":"neutral","sentiment_score":-0.1395130745950155,"channel":0,"num_words":64,"start":242.73001,"end":272.28},{"sentences":[{"text":"Monday to Wednesday.","start":274.305,"end":275.285,"sentiment":"neutral","sentiment_score":-0.027103082587321598},{"text":"Yeah.","start":275.505,"end":275.825,"sentiment":"neutral","sentiment_score":0.07339920103549957},{"text":"Okay.","start":275.825,"end":276.325,"sentiment":"neutral","sentiment_score":0.1637377142906189}],"sentiment":"neutral","sentiment_score":0.031165533512830735,"channel":1,"num_words":5,"start":274.305,"end":276.325},{"sentences":[{"text":"Thanks.","start":276.035,"end":276.535,"sentiment":"positive","sentiment_score":0.3486698865890503}],"sentiment":"positive","sentiment_score":0.3486698865890503,"channel":0,"num_words":1,"start":276.035,"end":276.535},{"sentences":[{"text":"Yeah.","start":276.865,"end":277.365,"sentiment":"neutral","sentiment_score":0.13579431176185608}],"sentiment":"neutral","sentiment_score":0.13579431176185608,"channel":1,"num_words":1,"start":276.865,"end":277.365},{"sentences":[{"text":"Yes, ma'am.","start":277.23502,"end":278.035,"sentiment":"neutral","sentiment_score":0.22534827888011932},{"text":"We really appreciate your patience while we get this fixed.","start":278.035,"end":281.33502,"sentiment":"neutral","sentiment_score":0.2748005911707878},{"text":"If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further.","start":281.875,"end":291.04,"sentiment":"neutral","sentiment_score":0.006558572114617737},{"text":"So I think that might be affecting the IP address that you're having issue right now about your yeah.","start":291.5,"end":302.30002,"sentiment":"neutral","sentiment_score":-0.09363677587948348},{"text":"About the MS Teams.","start":302.30002,"end":303.465,"sentiment":"neutral","sentiment_score":-0.035597801208496094}],"sentiment":"neutral","sentiment_score":0.023456354355139118,"channel":0,"num_words":62,"start":277.23502,"end":303.465},{"sentences":[{"text":"Yeah.","start":304.02502,"end":304.505,"sentiment":"neutral","sentiment_score":-0.0014237212017178535},{"text":"Yeah.","start":304.505,"end":304.825,"sentiment":"neutral","sentiment_score":0.010850545950233936},{"text":"Okay.","start":304.825,"end":305.30502,"sentiment":"neutral","sentiment_score":0.036624275147914886},{"text":"No worries at all.","start":305.30502,"end":306.24,"sentiment":"neutral","sentiment_score":0.07053425256162882},{"text":"Cool.","start":306.63998,"end":306.8,"sentiment":"neutral","sentiment_score":0.24386516213417053}],"sentiment":"neutral","sentiment_score":0.0715066590346396,"channel":1,"num_words":8,"start":304.02502,"end":306.8},{"sentences":[{"text":"Cool.","start":306.8,"end":307.19998,"sentiment":"neutral","sentiment_score":0.21645769476890564}],"sentiment":"neutral","sentiment_score":0.21645769476890564,"channel":1,"num_words":1,"start":306.8,"end":307.19998},{"sentences":[{"text":"Yeah.","start":307.145,"end":307.645,"sentiment":"neutral","sentiment_score":0.14525187015533447}],"sentiment":"neutral","sentiment_score":0.14525187015533447,"channel":0,"num_words":1,"start":307.145,"end":307.645},{"sentences":[{"text":"Alright.","start":307.19998,"end":307.36,"sentiment":"neutral","sentiment_score":0.23927366733551023},{"text":"Thank you for that.","start":307.36,"end":308.41998,"sentiment":"positive","sentiment_score":0.41600362211465836}],"sentiment":"positive","sentiment_score":0.3806576311588287,"channel":1,"num_words":5,"start":307.19998,"end":308.41998},{"sentences":[{"text":"Mhmm.","start":308.82498,"end":309.305,"sentiment":"neutral","sentiment_score":0.07662268728017807},{"text":"So we're going to update you once it's resolved.","start":309.305,"end":312.025,"sentiment":"neutral","sentiment_score":0.06224703788757324},{"text":"Yeah.","start":312.025,"end":312.525,"sentiment":"neutral","sentiment_score":0.10166342556476592}],"sentiment":"neutral","sentiment_score":0.06713722307573665,"channel":0,"num_words":11,"start":308.82498,"end":312.525},{"sentences":[{"text":"Yeah.","start":314.4,"end":314.8,"sentiment":"neutral","sentiment_score":0.1171337217092514},{"text":"Yeah.","start":314.8,"end":315.19998,"sentiment":"neutral","sentiment_score":0.17502453923225403},{"text":"That sounds good.","start":315.19998,"end":316.08,"sentiment":"neutral","sentiment_score":0.29735737045605976},{"text":"Yeah.","start":316.08,"end":316.58,"sentiment":"neutral","sentiment_score":0.09682637453079224}],"sentiment":"neutral","sentiment_score":0.21350945780674616,"channel":1,"num_words":6,"start":314.4,"end":316.58},{"sentences":[{"text":"Mhmm.","start":316.6,"end":317.1,"sentiment":"neutral","sentiment_score":0.047439418733119965},{"text":"Then just give us a callback if there's any changes or the issue is still there until Wednesday.","start":317.72,"end":324.30002,"sentiment":"neutral","sentiment_score":-0.00040193444066163566}],"sentiment":"neutral","sentiment_score":0.0021160315158531852,"channel":0,"num_words":19,"start":316.6,"end":324.30002},{"sentences":[{"text":"Yep.","start":325.695,"end":326.195,"sentiment":"neutral","sentiment_score":0.07305843383073807},{"text":"Yeah.","start":326.255,"end":326.655,"sentiment":"neutral","sentiment_score":0.10264552384614944}],"sentiment":"neutral","sentiment_score":0.08785197883844376,"channel":1,"num_words":2,"start":325.695,"end":326.655},{"sentences":[{"text":"Mhmm.","start":326.52002,"end":327.02002,"sentiment":"neutral","sentiment_score":0.15210582315921783}],"sentiment":"neutral","sentiment_score":0.15210582315921783,"channel":0,"num_words":1,"start":326.52002,"end":327.02002},{"sentences":[{"text":"Perfect.","start":326.655,"end":327.135,"sentiment":"positive","sentiment_score":0.4018295407295227},{"text":"Sounds","start":327.135,"end":327.535,"sentiment":"neutral","sentiment_score":0.30473920702934265}],"sentiment":"positive","sentiment_score":0.3532843738794327,"channel":1,"num_words":2,"start":326.655,"end":327.535},{"sentences":[{"text":"Okay.","start":327.32,"end":327.82,"sentiment":"neutral","sentiment_score":0.3232135474681854}],"sentiment":"neutral","sentiment_score":0.3232135474681854,"channel":0,"num_words":1,"start":327.32,"end":327.82},{"sentences":[{"text":"good.","start":327.535,"end":328.035,"sentiment":"neutral","sentiment_score":0.2356102168560028}],"sentiment":"neutral","sentiment_score":0.2356102168560028,"channel":1,"num_words":1,"start":327.535,"end":328.035},{"sentences":[{"text":"Mhmm.","start":328.36002,"end":328.86002,"sentiment":"neutral","sentiment_score":0.0964692160487175}],"sentiment":"neutral","sentiment_score":0.0964692160487175,"channel":0,"num_words":1,"start":328.36002,"end":328.86002},{"sentences":[{"text":"Cool.","start":328.815,"end":329.315,"sentiment":"positive","sentiment_score":0.6640874147415161}],"sentiment":"positive","sentiment_score":0.6640874147415161,"channel":1,"num_words":1,"start":328.815,"end":329.315},{"sentences":[{"text":"Thank","start":329.14896,"end":329.64896,"sentiment":"positive","sentiment_score":0.8132588863372803}],"sentiment":"positive","sentiment_score":0.8132588863372803,"channel":0,"num_words":1,"start":329.14896,"end":329.64896},{"sentences":[{"text":"Thank you.","start":331.775,"end":332.335,"sentiment":"positive","sentiment_score":0.7798508107662201},{"text":"Bye.","start":332.335,"end":332.835,"sentiment":"positive","sentiment_score":0.4865807890892029}],"sentiment":"positive","sentiment_score":0.682094136873881,"channel":1,"num_words":3,"start":331.775,"end":332.835},{"sentences":[{"text":"okay.","start":333.54895,"end":333.94894,"sentiment":"positive","sentiment_score":0.3751904368400574},{"text":"Thank you.","start":333.94894,"end":334.50894,"sentiment":"positive","sentiment_score":0.6151902079582214},{"text":"Bye for now.","start":334.50894,"end":335.48895,"sentiment":"neutral","sentiment_score":0.1767842173576355}],"sentiment":"positive","sentiment_score":0.3559872508049011,"channel":0,"num_words":6,"start":333.54895,"end":335.48895}]},"summary":{"result":"success","short":"A customer named James is having trouble logging into Microsoft Teams due to an issue with his IP address. The representative from Airtel tech support informs James that they are working on resolving the issue and have an estimated resolution time between Monday and Wednesday. The representative apologizes for the inconvenience and assures James that they are working to resolve the issue and will update him once it's resolved."},"intents":{"segments":[{"text":"I rang this morning about my IP showing me to be in America. I restarted my router after I think it may have been you that told me to, but the IP is still showing me as Okay.","start_word":32,"end_word":69,"intents":[{"intent":"Fix router issue","confidence_score":0.11463773}]},{"text":"So I think that might be affecting the IP address that you're having issue right now about your yeah. About the MS Teams.","start_word":291,"end_word":313,"intents":[{"intent":"Fix ip address","confidence_score":0.07449336}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17618179321289062},{"text":"Good morning. This is Marie from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3873342275619507},{"text":"Hello. James again. How are you?","start_word":16,"end_word":21,"sentiment":"neutral","sentiment_score":0.1790597438812256},{"text":"Yes. I'm good. How are you?","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.43752288818359375},{"text":"Yeah.","start_word":28,"end_word":28,"sentiment":"neutral","sentiment_score":0.2832569479942322},{"text":"Good. Good.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.42492905259132385},{"text":"Hey. I rang this morning about my IP showing me to be in America. I restarted my router after I think it may have been you that told me to, but the IP is still showing me as Okay. I see. Is it okay if I put you on hold? Let me just an check again your American. account. Yeah. No worries. Okay. Hang on. Hello, James? Yeah. Thank you for waiting. May I know what specific streaming website are you accessing? Or a t or is it a Netflix? Say that again. Sorry. May I know the specific streaming app that you're trying to access? The specific streaming thing. I'm trying to just log in to Microsoft Teams and Outlook and everything Microsoft because it's controlled through my IT company.","start_word":31,"end_word":161,"sentiment":"neutral","sentiment_score":-0.08205685764551163},{"text":"But since they're saying that my IP is in The United States, it's preventing me from logging in properly.","start_word":162,"end_word":180,"sentiment":"negative","sentiment_score":-0.4120393693447113},{"text":"Okay. I see. So upon coordinating with the back end team, there is an Gail IP location issue that we're currently affecting the Supa Networks user.","start_word":181,"end_word":206,"sentiment":"neutral","sentiment_score":-0.08506165072321892},{"text":"We sincerely apologize for the inconvenience and frustration this has caused.","start_word":207,"end_word":217,"sentiment":"negative","sentiment_score":-0.3929166793823242},{"text":"Our team is actively working with the engineering team to resolve the issue, and we currently have a possible estimated time of resolution between this Monday, Wednesday. Monday to Wednesday. Yeah. Okay.","start_word":218,"end_word":249,"sentiment":"neutral","sentiment_score":-0.060429297387599945},{"text":"Thanks.","start_word":250,"end_word":250,"sentiment":"positive","sentiment_score":0.3486698865890503},{"text":"Yeah. Yes, ma'am. We really appreciate your patience while we get this fixed. If you notice any changes or the issue continues after that, please don't hesitate to reach out to reach out to us so we can assist further. So I think that might be affecting the IP address that you're having issue right now about your yeah. About the MS Teams. Yeah. Yeah. Okay. No worries at all. Cool. Cool. Yeah. Alright.","start_word":251,"end_word":324,"sentiment":"neutral","sentiment_score":0.051688242703676224},{"text":"Thank you for that.","start_word":325,"end_word":328,"sentiment":"positive","sentiment_score":0.4102000296115875},{"text":"Mhmm. So we're going to update you once it's resolved. Yeah. Yeah. Yeah. That sounds good. Yeah. Mhmm. Then just give us a callback if there's any changes or the issue is still there until Wednesday. Yep. Yeah. Mhmm.","start_word":329,"end_word":367,"sentiment":"neutral","sentiment_score":0.06837940216064453},{"text":"Perfect.","start_word":368,"end_word":368,"sentiment":"positive","sentiment_score":0.4018295407295227},{"text":"Sounds Okay.","start_word":369,"end_word":370,"sentiment":"neutral","sentiment_score":0.31705546379089355},{"text":"good.","start_word":371,"end_word":371,"sentiment":"positive","sentiment_score":0.3524269759654999},{"text":"Mhmm.","start_word":372,"end_word":372,"sentiment":"neutral","sentiment_score":0.0964692160487175},{"text":"Cool. Thank Thank you. Bye. okay. Thank you. Bye for now.","start_word":373,"end_word":383,"sentiment":"positive","sentiment_score":0.5411385297775269}],"average":{"sentiment":"neutral","sentiment_score":0.011693206418402576}}}}