{"metadata":{"transaction_key":"deprecated","request_id":"01a10e74-4c72-7d92-a57e-106cbc0e6114","sha256":"e9b15dfb8c80a41259ee8329468a0973a8da1fbade7b83df689c702530cbe310","created":"2026-10-05T23:44:26.735Z","duration":360.93594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1138,"output_tokens":81},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1246,"output_tokens":1249},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1246,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Amy. My name is Mary, and I'm calling from Airtel accounts department. How are you doing today? That's good to hear. I'm doing great as well. Thank you so much for asking. Yeah. I'm just ringing up regarding your inquiry about some dollars and cents about... I mean, after making a payment. How much was it again? Alright. No worries. Please take your time. Oh, okay. Alright. So I believe you used your bank account to process the payment. Correct? Yeah. So, Amy, the $3.08 that you're seeing is actually the... For the payer's fee that is associated processing the payment through your bank account. So if... I mean, for your convenience... And also, I don't wanna... I don't want you paying extra. Your... You you know, we've already paying for taxes, and it will be a hassle as well if we are also paying for the processing fee. So I wanna help you. I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that we can, yeah, so that, you know, we can automatically process the payment. Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something. Correct? I... Well, I can definitely... Oh, I see. Sure. No worries. I can help you set up your card. Just give me one second. Yeah. Your direct debit or... I mean, a debit is already added on on this account. Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please? Oh, it is a bank account. Right? Mhmm. Yeah. Sure. No worries. Yes. So that you no longer be charging for $3.08 every time you process? Yes. I... I'm so sorry to hear that, Amy, but it's actually... I I mean, it depends on the issuing bank. Yeah. So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account. Okay? Mhmm. I'm sorry? Yeah. Sure. I can send you... Yeah. Sure. Yeah. I just want to make sure that, you know, you have your your login credentials. Yep. Okay. So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment. It'll take, time to recycle your account. Okay? But you don't have to pay for it again. Okay. Alright. So if there's... This is 8... Okay. Could you provide me the last five digits of your portal login that you have there in your end? The login? Or I can send it to you via email. You know, it's more convenient. Oh, okay. Oh, sure. I can send it via email with the instruction and also your login credentials. Correct. Yeah. Alright. So Okay. No worries. Everything for you, Amy. And if there's anything you need for your assistance, like adding this... I mean, adding your card in your account, if there... If you encounter an error, please don't hesitate to call us or reply to my email, and we'll be more than happy to assist. Okay? Thank you, Amy. Have a great day. Goodbye for now. Bye bye.","confidence":0.9980469,"words":[{"word":"hello","start":3.1999998,"end":3.6,"confidence":0.9951172,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.11279963701963425},{"word":"amy","start":3.6,"end":4.08,"confidence":0.99609375,"punctuated_word":"Amy.","sentiment":"neutral","sentiment_score":0.13515493273735046},{"word":"my","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.11512210965156557},{"word":"name","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11581800132989883},{"word":"is","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11367247253656387},{"word":"mary","start":4.56,"end":5.04,"confidence":0.9777832,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.12059992551803587},{"word":"and","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10693655908107758},{"word":"i'm","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12825652956962583},{"word":"calling","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.09756241738796234},{"word":"from","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12903866171836853},{"word":"airtel","start":6.24,"end":6.74,"confidence":0.9295247,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.14315184950828552},{"word":"accounts","start":6.8799996,"end":7.3599997,"confidence":0.81933594,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.1529003530740738},{"word":"department","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.14090681076049805},{"word":"how","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2157882899045944},{"word":"are","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.20865373313426971},{"word":"you","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20412501692771912},{"word":"doing","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.19473522901535031},{"word":"today","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22287937998771667},{"word":"that's","start":11.36,"end":11.679999,"confidence":0.98999023,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6478660106658936},{"word":"good","start":11.679999,"end":11.92,"confidence":0.9970703,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7486284971237183},{"word":"to","start":11.92,"end":12.0,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7249354720115662},{"word":"hear","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.6908172965049744},{"word":"i'm","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.7879521250724792},{"word":"doing","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7825717926025391},{"word":"great","start":12.639999,"end":12.88,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.860845685005188},{"word":"as","start":12.88,"end":13.04,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.8060903549194336},{"word":"well","start":13.04,"end":13.36,"confidence":1.0,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.7120559215545654},{"word":"thank","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7380403280258179},{"word":"you","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7311546206474304},{"word":"so","start":13.679999,"end":13.84,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7599667310714722},{"word":"much","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7520443201065063},{"word":"for","start":14.08,"end":14.24,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6882433891296387},{"word":"asking","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6670684814453125},{"word":"yeah","start":15.1449995,"end":15.464999,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06521664559841156},{"word":"i'm","start":15.464999,"end":15.705,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.002687264233827591},{"word":"just","start":15.705,"end":15.945,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0006465688347816467},{"word":"ringing","start":15.945,"end":16.265,"confidence":0.9760742,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.01296868734061718},{"word":"up","start":16.265,"end":16.505,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.010612193495035172},{"word":"regarding","start":16.505,"end":17.005,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.004699040204286575},{"word":"your","start":17.064999,"end":17.545,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006751900538802147},{"word":"inquiry","start":17.545,"end":18.045,"confidence":1.0,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":-0.011536438018083572},{"word":"about","start":18.265,"end":18.765,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.02282700128853321},{"word":"some","start":19.705,"end":20.205,"confidence":0.7294922,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.014298645779490473},{"word":"dollars","start":20.664999,"end":21.145,"confidence":0.99902344,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":-0.007748521864414215},{"word":"and","start":21.145,"end":21.384998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03718535974621773},{"word":"cents","start":21.384998,"end":21.865,"confidence":0.9980469,"punctuated_word":"cents","sentiment":"neutral","sentiment_score":-0.021953273564577103},{"word":"about","start":21.865,"end":22.365,"confidence":0.9892578,"punctuated_word":"about...","sentiment":"neutral","sentiment_score":-0.014617662876844406},{"word":"i","start":22.585,"end":22.744999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025540554895997047},{"word":"mean","start":22.744999,"end":23.145,"confidence":0.9909668,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.01313986536115408},{"word":"after","start":23.145,"end":23.465,"confidence":0.97509766,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.035552978515625},{"word":"making","start":23.465,"end":23.705,"confidence":0.99902344,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.01472051441669464},{"word":"a","start":23.705,"end":23.865,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007309482432901859},{"word":"payment","start":23.865,"end":24.365,"confidence":0.9951172,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.029343632981181145},{"word":"how","start":31.36,"end":31.6,"confidence":0.96972656,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.09953799098730089},{"word":"much","start":31.6,"end":32.1,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.08835609257221222},{"word":"was","start":32.16,"end":32.4,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10819431394338608},{"word":"it","start":32.4,"end":32.56,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0891399160027504},{"word":"again","start":32.56,"end":33.06,"confidence":0.99609375,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.08081712573766708},{"word":"alright","start":36.48,"end":36.8,"confidence":0.9880371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02811034582555294},{"word":"no","start":36.8,"end":37.04,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05070210248231888},{"word":"worries","start":37.04,"end":37.36,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.051262207329273224},{"word":"please","start":37.36,"end":37.68,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.04055436700582504},{"word":"take","start":37.68,"end":37.84,"confidence":0.9921875,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.06935200095176697},{"word":"your","start":37.84,"end":38.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06830311566591263},{"word":"time","start":38.08,"end":38.58,"confidence":0.99853516,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.061894431710243225},{"word":"oh","start":102.795006,"end":103.295006,"confidence":0.7416992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03737713396549225},{"word":"okay","start":103.435005,"end":103.935005,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04321449249982834},{"word":"alright","start":104.475006,"end":104.975006,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.042813025414943695},{"word":"so","start":105.115005,"end":105.435005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015964457765221596},{"word":"i","start":105.435005,"end":105.595,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022039994597435},{"word":"believe","start":105.595,"end":106.095,"confidence":0.9980469,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.012099886313080788},{"word":"you","start":106.395004,"end":106.715004,"confidence":0.77246094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019148612394928932},{"word":"used","start":106.715004,"end":107.115005,"confidence":0.9404297,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.03294738382101059},{"word":"your","start":107.115005,"end":107.435005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024161824956536293},{"word":"bank","start":107.435005,"end":107.755005,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.057673100382089615},{"word":"account","start":107.755005,"end":108.155,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.02198563516139984},{"word":"to","start":108.155,"end":108.395004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033603228628635406},{"word":"process","start":108.395004,"end":108.795,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.04383436590433121},{"word":"the","start":108.795,"end":108.955,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0307806096971035},{"word":"payment","start":108.955,"end":109.435005,"confidence":0.99658203,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.02944040670990944},{"word":"correct","start":109.435005,"end":109.83,"confidence":1.0,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.01896168291568756},{"word":"yeah","start":113.83,"end":114.33,"confidence":0.94677734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013141495175659657},{"word":"so","start":114.47,"end":114.87,"confidence":0.8918457,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.007411252707242966},{"word":"amy","start":114.87,"end":115.37,"confidence":0.98950195,"punctuated_word":"Amy,","sentiment":"neutral","sentiment_score":0.01310192048549652},{"word":"the","start":115.590004,"end":115.83,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006208624690771103},{"word":"$3.08","start":115.83,"end":117.19,"confidence":0.99960935,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":0.011002528481185436},{"word":"that","start":117.19,"end":117.43,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0011970289051532743},{"word":"you're","start":117.43,"end":117.75,"confidence":0.98339844,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0008339615305885673},{"word":"seeing","start":117.75,"end":118.07,"confidence":0.9980469,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.00594310462474823},{"word":"is","start":118.07,"end":118.23,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003246719017624855},{"word":"actually","start":118.23,"end":118.73,"confidence":0.9873047,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.0019142739474773407},{"word":"the","start":118.79,"end":119.03,"confidence":0.9526367,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.0055748517625033855},{"word":"for","start":119.03,"end":119.270004,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.019526999443769455},{"word":"the","start":119.270004,"end":119.51,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025080937892198563},{"word":"payer's","start":119.51,"end":119.990005,"confidence":0.95426434,"punctuated_word":"payer's","sentiment":"neutral","sentiment_score":-0.02149059996008873},{"word":"fee","start":119.990005,"end":120.23,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.022975167259573936},{"word":"that","start":120.23,"end":120.47,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.022982122376561165},{"word":"is","start":120.47,"end":120.630005,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01488540694117546},{"word":"associated","start":120.630005,"end":121.130005,"confidence":0.99902344,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.025462977588176727},{"word":"processing","start":121.35,"end":121.75,"confidence":0.95703125,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.030083149671554565},{"word":"the","start":121.75,"end":121.83,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02350578084588051},{"word":"payment","start":121.83,"end":122.31,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.008705783635377884},{"word":"through","start":122.31,"end":122.47,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.022358369082212448},{"word":"your","start":122.47,"end":122.71,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015855755656957626},{"word":"bank","start":122.71,"end":122.950005,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0035483352839946747},{"word":"account","start":122.950005,"end":123.43,"confidence":0.9890137,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.024410642683506012},{"word":"so","start":123.43,"end":123.93,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0023162178695201874},{"word":"if","start":124.755005,"end":125.255005,"confidence":0.9980469,"punctuated_word":"if...","sentiment":"neutral","sentiment_score":-0.0029734820127487183},{"word":"i","start":125.395004,"end":125.555,"confidence":0.9589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00813959538936615},{"word":"mean","start":125.555,"end":125.795,"confidence":0.9614258,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.009112216532230375},{"word":"for","start":125.795,"end":126.035,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011752992868423462},{"word":"your","start":126.035,"end":126.355,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004130411893129349},{"word":"convenience","start":126.355,"end":126.855,"confidence":0.9980469,"punctuated_word":"convenience...","sentiment":"neutral","sentiment_score":-0.015078307129442692},{"word":"and","start":127.075005,"end":127.315,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07118130475282669},{"word":"also","start":127.315,"end":127.715004,"confidence":0.5710449,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.0707111656665802},{"word":"i","start":127.715004,"end":127.795,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13553676009178162},{"word":"don't","start":127.795,"end":128.035,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10962694883346558},{"word":"wanna","start":128.035,"end":128.535,"confidence":0.9951172,"punctuated_word":"wanna...","sentiment":"neutral","sentiment_score":-0.1378670334815979},{"word":"i","start":129.55501,"end":129.635,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17334817349910736},{"word":"don't","start":129.635,"end":129.875,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1594582200050354},{"word":"want","start":129.875,"end":130.035,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1855880320072174},{"word":"you","start":130.035,"end":130.275,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18192952871322632},{"word":"paying","start":130.275,"end":130.595,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.1871857792139053},{"word":"extra","start":130.595,"end":131.095,"confidence":0.9655762,"punctuated_word":"extra.","sentiment":"neutral","sentiment_score":-0.2147376984357834},{"word":"your","start":131.715,"end":132.215,"confidence":0.5029297,"punctuated_word":"Your...","sentiment":"neutral","sentiment_score":-0.06606794148683548},{"word":"you","start":132.995,"end":133.475,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09416261315345764},{"word":"you","start":133.475,"end":133.635,"confidence":0.7373047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08373349905014038},{"word":"know","start":133.635,"end":134.135,"confidence":0.90234375,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.09254300594329834},{"word":"we've","start":134.435,"end":134.755,"confidence":0.92749023,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.09884949773550034},{"word":"already","start":134.755,"end":135.235,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.10498008131980896},{"word":"paying","start":135.235,"end":135.475,"confidence":0.984375,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.12837110459804535},{"word":"for","start":135.475,"end":135.715,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13746079802513125},{"word":"taxes","start":135.715,"end":136.215,"confidence":0.7988281,"punctuated_word":"taxes,","sentiment":"neutral","sentiment_score":-0.1394319087266922},{"word":"and","start":136.86,"end":137.36,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1109815314412117},{"word":"it","start":137.9,"end":138.14,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0988059863448143},{"word":"will","start":138.14,"end":138.37999,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05954859405755997},{"word":"be","start":138.37999,"end":138.87999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07392954081296921},{"word":"a","start":139.09999,"end":139.18,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14281952381134033},{"word":"hassle","start":139.18,"end":139.58,"confidence":0.94628906,"punctuated_word":"hassle","sentiment":"neutral","sentiment_score":-0.16745957732200625},{"word":"as","start":139.58,"end":139.73999,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.20846641063690183},{"word":"well","start":139.73999,"end":139.98,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.14060017466545105},{"word":"if","start":139.98,"end":140.22,"confidence":0.9428711,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12313508987426758},{"word":"we","start":140.22,"end":140.45999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1451958864927292},{"word":"are","start":140.45999,"end":140.62,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09094066917896272},{"word":"also","start":140.62,"end":140.94,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.12432365119457243},{"word":"paying","start":140.94,"end":141.26,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.14092567563056946},{"word":"for","start":141.26,"end":141.42,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09204409271478652},{"word":"the","start":141.42,"end":141.65999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14945875108242035},{"word":"processing","start":141.65999,"end":142.14,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.15167725086212158},{"word":"fee","start":142.14,"end":142.37999,"confidence":0.97680664,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.11781949549913406},{"word":"so","start":142.37999,"end":142.54,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026190131902694706},{"word":"i","start":142.54,"end":142.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04941494017839432},{"word":"wanna","start":142.62,"end":142.94,"confidence":0.9970703,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1041177064180374},{"word":"help","start":142.94,"end":143.18,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12163123488426208},{"word":"you","start":143.18,"end":143.68,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10140471905469894},{"word":"i","start":144.14,"end":144.29999,"confidence":0.87597656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07361789047718048},{"word":"would","start":144.29999,"end":144.45999,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08069074153900146},{"word":"suggest","start":144.45999,"end":144.94,"confidence":1.0,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.113959401845932},{"word":"to","start":144.94,"end":145.44,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11417989432811736},{"word":"set","start":145.58,"end":145.81999,"confidence":0.97314453,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.1179356500506401},{"word":"up","start":145.81999,"end":145.98,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1320473849773407},{"word":"your","start":145.98,"end":146.29999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09798163175582886},{"word":"direct","start":146.29999,"end":146.78,"confidence":0.9941406,"punctuated_word":"direct...","sentiment":"neutral","sentiment_score":0.0935349091887474},{"word":"i","start":146.78,"end":146.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06812800467014313},{"word":"mean","start":146.86,"end":147.26,"confidence":0.85717773,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.06319011002779007},{"word":"or","start":147.26,"end":147.42,"confidence":0.7949219,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06207748502492905},{"word":"credit","start":147.42,"end":147.81999,"confidence":0.9970703,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.0722130686044693},{"word":"card","start":147.81999,"end":148.06,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.08227251470088959},{"word":"or","start":148.06,"end":148.29999,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08224914222955704},{"word":"mastercard","start":148.29999,"end":148.79999,"confidence":0.9892578,"punctuated_word":"Mastercard","sentiment":"neutral","sentiment_score":0.09146839380264282},{"word":"in","start":148.86,"end":149.01999,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08445683121681213},{"word":"your","start":149.01999,"end":149.26,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.090388685464859},{"word":"account","start":149.26,"end":149.76,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.08503695577383041},{"word":"so","start":150.425,"end":150.58499,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07241392880678177},{"word":"that","start":150.58499,"end":150.825,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05377332866191864},{"word":"we","start":150.825,"end":151.065,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13637541234493256},{"word":"can","start":151.065,"end":151.565,"confidence":0.814209,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.17109228670597076},{"word":"yeah","start":152.025,"end":152.265,"confidence":0.9951172,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.16906285285949707},{"word":"so","start":152.265,"end":152.50499,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.18845613300800323},{"word":"that","start":152.50499,"end":152.745,"confidence":0.9970703,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.18916302919387817},{"word":"you","start":152.745,"end":152.905,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20258332788944244},{"word":"know","start":152.905,"end":153.14499,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.20148807764053345},{"word":"we","start":153.14499,"end":153.305,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.20162922143936157},{"word":"can","start":153.305,"end":153.805,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21956804394721985},{"word":"automatically","start":155.86499,"end":156.105,"confidence":0.9350586,"punctuated_word":"automatically","sentiment":"positive","sentiment_score":0.3446420431137085},{"word":"process","start":156.105,"end":156.50499,"confidence":0.9941406,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.20755797624588013},{"word":"the","start":156.50499,"end":156.58499,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2040425091981888},{"word":"payment","start":156.58499,"end":157.08499,"confidence":0.7705078,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.22083891928195953},{"word":"like","start":157.14499,"end":157.385,"confidence":0.93847656,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.2482442855834961},{"word":"heating","start":157.385,"end":157.625,"confidence":0.6694336,"punctuated_word":"heating","sentiment":"neutral","sentiment_score":0.2843843698501587},{"word":"two","start":157.625,"end":157.86499,"confidence":0.98535156,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.256999671459198},{"word":"birds","start":157.86499,"end":158.105,"confidence":1.0,"punctuated_word":"birds","sentiment":"neutral","sentiment_score":0.25360533595085144},{"word":"with","start":158.105,"end":158.42499,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2947562336921692},{"word":"one","start":158.42499,"end":158.665,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.28241369128227234},{"word":"stone","start":158.665,"end":159.165,"confidence":0.96240234,"punctuated_word":"stone,","sentiment":"neutral","sentiment_score":0.22116215527057648},{"word":"there's","start":160.745,"end":161.065,"confidence":0.9367676,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.1951894015073776},{"word":"no","start":161.065,"end":161.465,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.19449850916862488},{"word":"setting","start":161.465,"end":161.94499,"confidence":0.9291992,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.0996381938457489},{"word":"arrangement","start":161.94499,"end":162.44499,"confidence":0.9970703,"punctuated_word":"arrangement","sentiment":"neutral","sentiment_score":0.13530761003494263},{"word":"monthly","start":162.50499,"end":162.985,"confidence":0.82373047,"punctuated_word":"monthly,","sentiment":"neutral","sentiment_score":0.20854917168617249},{"word":"and","start":162.985,"end":163.22499,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18854278326034543},{"word":"also","start":163.22499,"end":163.705,"confidence":0.50683594,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1958741396665573},{"word":"you're","start":163.705,"end":163.94499,"confidence":0.85253906,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.21575042605400083},{"word":"not","start":163.94499,"end":164.265,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.17275239527225494},{"word":"gonna","start":164.265,"end":164.58499,"confidence":0.98535156,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.21241773664951324},{"word":"be","start":164.58499,"end":164.825,"confidence":0.9716797,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19005803763866425},{"word":"charged","start":164.825,"end":165.065,"confidence":0.98095703,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":0.08697811514139175},{"word":"for","start":165.065,"end":165.22499,"confidence":0.9370117,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11892692744731904},{"word":"an","start":165.22499,"end":165.66,"confidence":0.921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07508648186922073},{"word":"extra","start":165.74,"end":166.14,"confidence":0.9863281,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.015569709241390228},{"word":"something","start":166.14,"end":166.64,"confidence":0.9855957,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.08543112874031067},{"word":"correct","start":166.7,"end":167.2,"confidence":0.98657227,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.10011176764965056},{"word":"i","start":169.1,"end":169.6,"confidence":0.26953125,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":0.05223413184285164},{"word":"well","start":171.5,"end":171.74,"confidence":0.9902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.008850811049342155},{"word":"i","start":171.74,"end":171.90001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011108167469501495},{"word":"can","start":171.90001,"end":172.14,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016787856817245483},{"word":"definitely","start":172.14,"end":172.64,"confidence":0.9970703,"punctuated_word":"definitely...","sentiment":"neutral","sentiment_score":0.010402549989521503},{"word":"oh","start":176.78,"end":177.28,"confidence":0.9157715,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.001467105932533741},{"word":"i","start":177.42,"end":177.66,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001980312168598175},{"word":"see","start":177.66,"end":178.16,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.005690698511898518},{"word":"sure","start":179.325,"end":179.64499,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.210435152053833},{"word":"no","start":179.64499,"end":179.805,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.25460827350616455},{"word":"worries","start":179.805,"end":180.045,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.3033304214477539},{"word":"i","start":180.045,"end":180.205,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3497617840766907},{"word":"can","start":180.205,"end":180.36499,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.36004289984703064},{"word":"help","start":180.36499,"end":180.525,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.454445481300354},{"word":"you","start":180.525,"end":180.685,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3935507535934448},{"word":"set","start":180.685,"end":180.925,"confidence":0.99316406,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.37240082025527954},{"word":"up","start":180.925,"end":181.08499,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.3516780436038971},{"word":"your","start":181.08499,"end":181.58499,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.36061275005340576},{"word":"card","start":181.805,"end":182.28499,"confidence":0.92407227,"punctuated_word":"card.","sentiment":"positive","sentiment_score":0.3722756505012512},{"word":"just","start":182.28499,"end":182.525,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.25525420904159546},{"word":"give","start":182.525,"end":182.685,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.22304145991802216},{"word":"me","start":182.685,"end":182.845,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.24772846698760984},{"word":"one","start":182.845,"end":183.165,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.22521071135997772},{"word":"second","start":183.165,"end":183.665,"confidence":1.0,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.21841706335544583},{"word":"yeah","start":184.36499,"end":184.605,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19170674681663513},{"word":"your","start":184.605,"end":185.00499,"confidence":0.9326172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.12606869637966156},{"word":"direct","start":185.00499,"end":185.485,"confidence":0.97509766,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1281948685646057},{"word":"debit","start":185.485,"end":185.72499,"confidence":0.99902344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.08839698135852814},{"word":"or","start":185.72499,"end":185.965,"confidence":0.58740234,"punctuated_word":"or...","sentiment":"neutral","sentiment_score":0.10920743644237518},{"word":"i","start":185.965,"end":186.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.098183311522007},{"word":"mean","start":186.125,"end":186.36499,"confidence":0.98999023,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.11632269620895386},{"word":"a","start":186.36499,"end":186.525,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15928900241851807},{"word":"debit","start":186.525,"end":187.00499,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.08771252632141113},{"word":"is","start":187.00499,"end":187.245,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19674286246299744},{"word":"already","start":187.245,"end":187.72499,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.3160182535648346},{"word":"added","start":187.72499,"end":188.22499,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.18109261989593503},{"word":"on","start":189.72499,"end":189.965,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15926696360111237},{"word":"on","start":189.965,"end":190.205,"confidence":0.9589844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17024245858192444},{"word":"this","start":190.205,"end":190.44499,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.20483355224132535},{"word":"account","start":190.44499,"end":190.765,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.16814035177230835},{"word":"could","start":190.765,"end":191.00499,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.16326642036437988},{"word":"you","start":191.00499,"end":191.08499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15242762863636017},{"word":"provide","start":191.08499,"end":191.405,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1313720941543579},{"word":"me","start":191.405,"end":191.565,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13905975222587583},{"word":"the","start":191.565,"end":191.72499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12694048881530762},{"word":"last","start":191.72499,"end":191.965,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.12326027452945708},{"word":"four","start":191.965,"end":192.28499,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.12743455171585083},{"word":"digits","start":192.28499,"end":192.685,"confidence":0.9980469,"punctuated_word":"digits","sentiment":"neutral","sentiment_score":0.12783056497573853},{"word":"that","start":192.685,"end":192.845,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13432066142559052},{"word":"should","start":192.845,"end":193.165,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.147457093000412},{"word":"be","start":193.165,"end":193.405,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13576294481754303},{"word":"added","start":193.405,"end":193.905,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.1263178437948227},{"word":"or","start":194.26001,"end":194.5,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.15100766718387604},{"word":"the","start":194.5,"end":194.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14402049779891968},{"word":"card","start":194.58,"end":194.98001,"confidence":0.98828125,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.12494206428527832},{"word":"that","start":194.98001,"end":195.14,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17525336146354675},{"word":"should","start":195.14,"end":195.38,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2061649858951569},{"word":"be","start":195.38,"end":195.62001,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1692323237657547},{"word":"added","start":195.62001,"end":195.94,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.14087139070034027},{"word":"or","start":195.94,"end":196.26001,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.16897623240947723},{"word":"associated","start":196.26001,"end":196.76001,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":0.1399066299200058},{"word":"on","start":196.82,"end":196.98001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1520421952009201},{"word":"this","start":196.98001,"end":197.14,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16890870034694672},{"word":"account","start":197.14,"end":197.46,"confidence":0.99560547,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.14172875881195068},{"word":"please","start":197.46,"end":197.96,"confidence":0.9902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.1286631077528},{"word":"oh","start":206.5,"end":207.0,"confidence":0.7717285,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.059599313884973526},{"word":"it","start":207.825,"end":208.065,"confidence":0.7319336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04968425631523132},{"word":"is","start":208.065,"end":208.22499,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03531350940465927},{"word":"a","start":208.22499,"end":208.305,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027113176882267},{"word":"bank","start":208.305,"end":208.705,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.043670494109392166},{"word":"account","start":208.705,"end":209.205,"confidence":0.98583984,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.05505294352769852},{"word":"right","start":210.465,"end":210.965,"confidence":0.9560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.003080276772379875},{"word":"mhmm","start":211.905,"end":212.405,"confidence":0.99243164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.006715129129588604},{"word":"yeah","start":214.545,"end":214.86499,"confidence":0.87524414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01125948317348957},{"word":"sure","start":214.86499,"end":215.105,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03653399273753166},{"word":"no","start":215.105,"end":215.345,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.045895591378211975},{"word":"worries","start":215.345,"end":215.845,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.07277484238147736},{"word":"yes","start":216.625,"end":217.025,"confidence":0.84033203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1620320826768875},{"word":"so","start":217.025,"end":217.265,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18884927034378052},{"word":"that","start":217.265,"end":217.765,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.21537595987319944},{"word":"you","start":218.14499,"end":218.465,"confidence":0.8432617,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24180614948272705},{"word":"no","start":218.465,"end":218.625,"confidence":0.9667969,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.14765971899032593},{"word":"longer","start":218.625,"end":218.94499,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":0.17095062136650083},{"word":"be","start":218.94499,"end":219.425,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2662481367588043},{"word":"charging","start":219.425,"end":219.905,"confidence":0.9980469,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":0.2342742383480072},{"word":"for","start":219.905,"end":220.22499,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19189880788326263},{"word":"$3.08","start":220.22499,"end":221.345,"confidence":0.996875,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":0.2233884036540985},{"word":"every","start":221.345,"end":221.58499,"confidence":0.99609375,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.15228226780891418},{"word":"time","start":221.58499,"end":221.745,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.21376578509807587},{"word":"you","start":221.745,"end":222.24,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25417181849479675},{"word":"process","start":222.40001,"end":222.90001,"confidence":0.74853516,"punctuated_word":"process?","sentiment":"neutral","sentiment_score":-0.002680029720067978},{"word":"yes","start":226.8,"end":227.3,"confidence":0.9055176,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.07677672803401947},{"word":"i","start":236.175,"end":236.675,"confidence":0.984375,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.2853914499282837},{"word":"i'm","start":237.85501,"end":238.175,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.38843774795532227},{"word":"so","start":238.175,"end":238.41501,"confidence":0.9970703,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.4203231930732727},{"word":"sorry","start":238.41501,"end":238.735,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3999890983104706},{"word":"to","start":238.735,"end":238.895,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.37891727685928345},{"word":"hear","start":238.895,"end":239.13501,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.3995651602745056},{"word":"that","start":239.13501,"end":239.63501,"confidence":0.97998047,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.3261396288871765},{"word":"amy","start":239.85501,"end":240.335,"confidence":0.7590332,"punctuated_word":"Amy,","sentiment":"neutral","sentiment_score":-0.09438008815050124},{"word":"but","start":240.335,"end":240.835,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09791229665279388},{"word":"it's","start":241.05501,"end":241.375,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10317154973745346},{"word":"actually","start":241.375,"end":241.875,"confidence":0.97265625,"punctuated_word":"actually...","sentiment":"neutral","sentiment_score":-0.10961738973855972},{"word":"i","start":242.015,"end":242.255,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15271179378032684},{"word":"i","start":242.255,"end":242.335,"confidence":0.9248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14651569724082947},{"word":"mean","start":242.335,"end":242.57501,"confidence":0.99072266,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.14926078915596008},{"word":"it","start":242.57501,"end":242.815,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1259646713733673},{"word":"depends","start":242.815,"end":243.21501,"confidence":0.99902344,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.12031419575214386},{"word":"on","start":243.21501,"end":243.455,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12217293679714204},{"word":"the","start":243.455,"end":243.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1345178782939911},{"word":"issuing","start":243.695,"end":244.195,"confidence":0.9980469,"punctuated_word":"issuing","sentiment":"neutral","sentiment_score":-0.11981769651174544},{"word":"bank","start":244.255,"end":244.755,"confidence":0.9682617,"punctuated_word":"bank.","sentiment":"neutral","sentiment_score":-0.17343389987945557},{"word":"yeah","start":246.93999,"end":247.43999,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027285724878311157},{"word":"so","start":247.57999,"end":247.9,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04354599863290787},{"word":"i'll","start":247.9,"end":248.06,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03182431310415268},{"word":"go","start":248.06,"end":248.14,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.02555748075246811},{"word":"ahead","start":248.14,"end":248.37999,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.003397151827812195},{"word":"and","start":248.37999,"end":248.45999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.044423215091228485},{"word":"remove","start":248.45999,"end":248.78,"confidence":1.0,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.0560719221830368},{"word":"now","start":248.78,"end":249.01999,"confidence":0.9941406,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.06932159513235092},{"word":"your","start":249.01999,"end":249.18,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0584983229637146},{"word":"bank","start":249.18,"end":249.5,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.08102542161941528},{"word":"account","start":249.5,"end":249.73999,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.058457426726818085},{"word":"so","start":249.73999,"end":249.9,"confidence":0.9404297,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0004678070545196533},{"word":"that","start":249.9,"end":250.06,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.025382637977600098},{"word":"we","start":250.06,"end":250.21999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.004580698907375336},{"word":"can","start":250.21999,"end":250.37999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04447523504495621},{"word":"add","start":250.37999,"end":250.78,"confidence":1.0,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.07169058918952942},{"word":"another","start":250.78,"end":251.18,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.04374893009662628},{"word":"credit","start":251.18,"end":251.5,"confidence":0.99902344,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.06423649191856384},{"word":"card","start":251.5,"end":251.9,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.06221852824091911},{"word":"or","start":251.9,"end":252.14,"confidence":0.80908203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.053408585488796234},{"word":"card","start":252.14,"end":252.37999,"confidence":0.95703125,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.02569076418876648},{"word":"in","start":252.37999,"end":252.54,"confidence":0.9760742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04616410285234451},{"word":"your","start":252.54,"end":252.7,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.031030870974063873},{"word":"account","start":252.7,"end":253.01999,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.013865385204553604},{"word":"okay","start":253.01999,"end":253.51999,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.04604112729430199},{"word":"mhmm","start":257.97998,"end":258.47998,"confidence":0.861145,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07543641328811646},{"word":"i'm","start":262.935,"end":263.175,"confidence":0.75634766,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21813003718852997},{"word":"sorry","start":263.175,"end":263.675,"confidence":0.97387695,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.10402441024780272},{"word":"yeah","start":267.655,"end":268.055,"confidence":0.8952637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0497840940952301},{"word":"sure","start":268.055,"end":268.375,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09258152544498444},{"word":"i","start":268.375,"end":268.455,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06722267717123032},{"word":"can","start":268.455,"end":268.695,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05906813591718674},{"word":"send","start":268.695,"end":269.01498,"confidence":0.98828125,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02849678322672844},{"word":"you","start":269.01498,"end":269.51498,"confidence":0.9980469,"punctuated_word":"you...","sentiment":"neutral","sentiment_score":0.03409188240766525},{"word":"yeah","start":270.29498,"end":270.615,"confidence":0.98095703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.058649882674217224},{"word":"sure","start":270.615,"end":271.115,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07326625287532806},{"word":"yeah","start":271.495,"end":271.735,"confidence":0.89086914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05322657898068428},{"word":"i","start":271.735,"end":271.815,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05568825453519821},{"word":"just","start":271.815,"end":271.975,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05093272775411606},{"word":"want","start":271.975,"end":272.215,"confidence":0.97314453,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.03970027342438698},{"word":"to","start":272.215,"end":272.375,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04632782191038132},{"word":"make","start":272.375,"end":272.535,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.03155173361301422},{"word":"sure","start":272.535,"end":272.775,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.037733227014541626},{"word":"that","start":272.775,"end":273.175,"confidence":0.99316406,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.03682980686426163},{"word":"you","start":273.175,"end":273.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03165069967508316},{"word":"know","start":273.335,"end":273.655,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.041281070560216904},{"word":"you","start":273.655,"end":273.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.038403093814849854},{"word":"have","start":273.895,"end":274.29498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.040596552193164825},{"word":"your","start":274.29498,"end":274.79498,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.032735493034124374},{"word":"your","start":276.12003,"end":276.36002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03243216499686241},{"word":"login","start":276.36002,"end":276.76,"confidence":0.96240234,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.03851313143968582},{"word":"credentials","start":276.76,"end":277.26,"confidence":0.9824219,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":0.023731747642159465},{"word":"yep","start":278.52002,"end":279.02002,"confidence":0.71276855,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08902891725301743},{"word":"okay","start":279.24002,"end":279.74002,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08451588451862335},{"word":"so","start":280.04,"end":280.54,"confidence":0.9133301,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0689416155219078},{"word":"amy","start":281.08002,"end":281.48,"confidence":0.98706055,"punctuated_word":"Amy,","sentiment":"neutral","sentiment_score":0.06440214812755585},{"word":"when","start":281.48,"end":281.98,"confidence":0.6738281,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.055208995938301086},{"word":"when","start":282.44,"end":282.6,"confidence":0.9707031,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.04003237932920456},{"word":"you","start":282.6,"end":282.84003,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04767116904258728},{"word":"log","start":282.84003,"end":283.08002,"confidence":0.9526367,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.03890614211559296},{"word":"in","start":283.08002,"end":283.40002,"confidence":0.9890137,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.04639182612299919},{"word":"you","start":283.40002,"end":283.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03044162690639496},{"word":"will","start":283.72,"end":284.22,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03339502587914467},{"word":"be","start":284.36002,"end":284.68002,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04896064847707749},{"word":"seeing","start":284.68002,"end":285.0,"confidence":0.99902344,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.04487869143486023},{"word":"an","start":285.0,"end":285.24002,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.040432751178741455},{"word":"account","start":285.24002,"end":285.64,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01778562366962433},{"word":"balance","start":285.64,"end":286.04,"confidence":0.99902344,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":-0.007754065096378326},{"word":"still","start":286.04,"end":286.28003,"confidence":0.81469727,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":0.02035113424062729},{"word":"but","start":286.28003,"end":286.52002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0004610307514667511},{"word":"please","start":286.52002,"end":286.76,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.047720856964588165},{"word":"disregard","start":286.76,"end":287.26,"confidence":1.0,"punctuated_word":"disregard","sentiment":"neutral","sentiment_score":-0.010028086602687836},{"word":"that","start":287.32,"end":287.72,"confidence":0.6401367,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04789654165506363},{"word":"since","start":287.72,"end":288.04,"confidence":0.61816406,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.027523882687091827},{"word":"it's","start":288.04,"end":288.28003,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.011185436509549618},{"word":"the","start":288.28003,"end":288.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0008072033524513245},{"word":"bank","start":288.44,"end":288.76,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.017765525728464127},{"word":"account","start":288.76,"end":289.26,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01092112809419632},{"word":"that","start":289.32,"end":289.40002,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03162021562457085},{"word":"you","start":289.40002,"end":289.64,"confidence":0.96875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026287879794836044},{"word":"use","start":289.64,"end":289.80002,"confidence":0.69189453,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.009019844233989716},{"word":"for","start":289.80002,"end":290.04,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015955939888954163},{"word":"payment","start":290.04,"end":290.54,"confidence":0.9121094,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.011775339022278786},{"word":"it'll","start":291.51498,"end":291.75497,"confidence":0.9411621,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":0.026619959622621536},{"word":"take","start":291.75497,"end":292.155,"confidence":0.9265137,"punctuated_word":"take,","sentiment":"neutral","sentiment_score":0.04261494055390358},{"word":"time","start":292.395,"end":292.79498,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06327350437641144},{"word":"to","start":292.79498,"end":292.955,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04520507901906967},{"word":"recycle","start":292.955,"end":293.35498,"confidence":0.875,"punctuated_word":"recycle","sentiment":"neutral","sentiment_score":0.024959325790405273},{"word":"your","start":293.35498,"end":293.675,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03755350410938263},{"word":"account","start":293.675,"end":294.07498,"confidence":0.99365234,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.0064737796783447266},{"word":"okay","start":294.07498,"end":294.57498,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.061202287673950195},{"word":"but","start":294.79498,"end":295.03497,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06146060675382614},{"word":"you","start":295.03497,"end":295.19498,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06459980458021164},{"word":"don't","start":295.19498,"end":295.435,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06962861865758896},{"word":"have","start":295.435,"end":295.595,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02973255515098572},{"word":"to","start":295.595,"end":295.75497,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010162249207496645},{"word":"pay","start":295.75497,"end":295.91498,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.01021239161491394},{"word":"for","start":295.91498,"end":296.07498,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00952894240617752},{"word":"it","start":296.07498,"end":296.31497,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00279352068901062},{"word":"again","start":296.31497,"end":296.81497,"confidence":0.9187012,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.02460346929728985},{"word":"okay","start":298.555,"end":299.055,"confidence":0.95654297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14043977856636047},{"word":"alright","start":299.51498,"end":300.01498,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1237778663635254},{"word":"so","start":300.07498,"end":300.31497,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04608266428112984},{"word":"if","start":300.31497,"end":300.47498,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029621966183185577},{"word":"there's","start":300.47498,"end":300.97498,"confidence":0.9094238,"punctuated_word":"there's...","sentiment":"neutral","sentiment_score":0.032378822565078735},{"word":"this","start":307.12,"end":307.52,"confidence":0.8491211,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04513596370816231},{"word":"is","start":307.52,"end":307.92,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05564769729971886},{"word":"8","start":307.92,"end":308.42,"confidence":0.32470703,"punctuated_word":"8...","sentiment":"neutral","sentiment_score":0.0678463876247406},{"word":"okay","start":311.2,"end":311.7,"confidence":0.96240234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015900686383247375},{"word":"could","start":312.24,"end":312.64,"confidence":0.64941406,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.023679617792367935},{"word":"you","start":312.64,"end":312.88,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03104083053767681},{"word":"provide","start":312.88,"end":313.28,"confidence":0.9921875,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.042663127183914185},{"word":"me","start":313.28,"end":313.44,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04387801140546799},{"word":"the","start":313.44,"end":313.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05623441934585571},{"word":"last","start":313.52,"end":313.76,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.045586422085762024},{"word":"five","start":313.76,"end":314.0,"confidence":0.9536133,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.03936970978975296},{"word":"digits","start":314.0,"end":314.24,"confidence":0.9980469,"punctuated_word":"digits","sentiment":"neutral","sentiment_score":0.054751019924879074},{"word":"of","start":314.24,"end":314.4,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04953823238611221},{"word":"your","start":314.4,"end":314.64,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0371052548289299},{"word":"portal","start":314.64,"end":314.96,"confidence":0.9902344,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.03378993272781372},{"word":"login","start":314.96,"end":315.28,"confidence":0.9453125,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.0353054478764534},{"word":"that","start":315.28,"end":315.36,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03637657314538956},{"word":"you","start":315.36,"end":315.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030335353687405583},{"word":"have","start":315.52,"end":315.68,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04296620935201645},{"word":"there","start":315.68,"end":315.84,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.04586523026227951},{"word":"in","start":315.84,"end":316.0,"confidence":0.55029297,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03895511478185654},{"word":"your","start":316.0,"end":316.16,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03939297050237656},{"word":"end","start":316.16,"end":316.66,"confidence":0.86376953,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":0.037901706993579865},{"word":"the","start":320.815,"end":320.975,"confidence":0.77978516,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01677144505083561},{"word":"login","start":320.975,"end":321.475,"confidence":0.9470215,"punctuated_word":"login?","sentiment":"neutral","sentiment_score":0.017662517726421356},{"word":"or","start":321.695,"end":321.935,"confidence":0.99121094,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.03739875182509422},{"word":"i","start":321.935,"end":322.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048979438841342926},{"word":"can","start":322.015,"end":322.255,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05135658383369446},{"word":"send","start":322.255,"end":322.415,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04677160829305649},{"word":"it","start":322.415,"end":322.575,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06122424453496933},{"word":"to","start":322.575,"end":322.655,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.060944415628910065},{"word":"you","start":322.655,"end":322.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06139356270432472},{"word":"via","start":322.815,"end":323.135,"confidence":0.9760742,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.05760757997632027},{"word":"email","start":323.135,"end":323.45502,"confidence":0.8522949,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.05704245716333389},{"word":"you","start":323.45502,"end":323.61502,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06306305527687073},{"word":"know","start":323.61502,"end":323.775,"confidence":0.88842773,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.08642400056123734},{"word":"it's","start":323.775,"end":324.015,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09539373964071274},{"word":"more","start":324.015,"end":324.255,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.09580715745687483},{"word":"convenient","start":324.255,"end":324.755,"confidence":0.9838867,"punctuated_word":"convenient.","sentiment":"neutral","sentiment_score":0.06360102444887161},{"word":"oh","start":326.655,"end":326.815,"confidence":0.8210449,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06445669382810593},{"word":"okay","start":326.815,"end":327.315,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.05501621216535568},{"word":"oh","start":327.45502,"end":327.615,"confidence":0.9902344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07076340913772583},{"word":"sure","start":327.615,"end":327.855,"confidence":0.99853516,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.08320367336273193},{"word":"i","start":327.855,"end":328.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0772615522146225},{"word":"can","start":328.015,"end":328.255,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07434700429439545},{"word":"send","start":328.255,"end":328.415,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07083580642938614},{"word":"it","start":328.415,"end":328.655,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07499723136425018},{"word":"via","start":328.655,"end":329.155,"confidence":0.70458984,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0771375373005867},{"word":"email","start":329.375,"end":329.775,"confidence":0.79296875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10276029258966446},{"word":"with","start":329.775,"end":330.015,"confidence":0.7680664,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11174482852220537},{"word":"the","start":330.015,"end":330.17502,"confidence":0.80908203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10191312432289124},{"word":"instruction","start":330.17502,"end":330.67502,"confidence":0.98291016,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.08785801380872726},{"word":"and","start":330.815,"end":331.055,"confidence":0.9589844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06594826281070709},{"word":"also","start":331.055,"end":331.375,"confidence":0.96435547,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06824381649494171},{"word":"your","start":331.375,"end":331.535,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06352537125349045},{"word":"login","start":331.535,"end":331.935,"confidence":0.98828125,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.04758282005786896},{"word":"credentials","start":331.935,"end":332.435,"confidence":0.98999023,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":0.04283985495567322},{"word":"correct","start":333.375,"end":333.875,"confidence":0.810791,"punctuated_word":"Correct.","sentiment":"positive","sentiment_score":0.3423205316066742},{"word":"yeah","start":335.8,"end":335.96,"confidence":0.9182129,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.36583659052848816},{"word":"alright","start":335.96,"end":336.44,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.30161070823669434},{"word":"so","start":336.44,"end":336.6,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15269596874713898},{"word":"okay","start":336.75998,"end":337.03998,"confidence":0.95288086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16230067610740662},{"word":"no","start":337.31998,"end":337.56,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1813187599182129},{"word":"worries","start":337.56,"end":337.96,"confidence":0.9650879,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20040464401245117},{"word":"everything","start":337.96,"end":338.36,"confidence":0.99902344,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.23097410798072815},{"word":"for","start":338.36,"end":338.52,"confidence":0.97802734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2426806688308716},{"word":"you","start":338.52,"end":338.75998,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.3104991316795349},{"word":"amy","start":338.75998,"end":339.08,"confidence":0.9873047,"punctuated_word":"Amy.","sentiment":"positive","sentiment_score":0.35657843947410583},{"word":"and","start":339.08,"end":339.24,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.27545273303985596},{"word":"if","start":339.24,"end":339.4,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2269599437713623},{"word":"there's","start":339.4,"end":339.63998,"confidence":0.99365234,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.12068238854408264},{"word":"anything","start":339.63998,"end":340.03998,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.17166398465633392},{"word":"you","start":340.03998,"end":340.19998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10652688145637512},{"word":"need","start":340.19998,"end":340.44,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.12433139234781264},{"word":"for","start":340.44,"end":340.6,"confidence":0.9658203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11295901238918304},{"word":"your","start":340.6,"end":340.75998,"confidence":0.66796875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12461940944194794},{"word":"assistance","start":340.75998,"end":341.16,"confidence":0.9304199,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.13218954205513},{"word":"like","start":341.16,"end":341.66,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11267904192209244},{"word":"adding","start":342.12,"end":342.52,"confidence":0.63964844,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.12501591444015503},{"word":"this","start":342.52,"end":342.84,"confidence":0.9741211,"punctuated_word":"this...","sentiment":"neutral","sentiment_score":0.09481054544448853},{"word":"i","start":342.84,"end":342.91998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.057853084057569504},{"word":"mean","start":342.91998,"end":343.24,"confidence":0.9970703,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.06468179076910019},{"word":"adding","start":343.24,"end":343.47998,"confidence":1.0,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.0697937160730362},{"word":"your","start":343.47998,"end":343.63998,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0696118026971817},{"word":"card","start":343.63998,"end":343.88,"confidence":0.9350586,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.06779026240110397},{"word":"in","start":343.88,"end":344.03998,"confidence":0.609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05875559151172638},{"word":"your","start":344.03998,"end":344.28,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06898275017738342},{"word":"account","start":344.28,"end":344.59998,"confidence":0.8071289,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.07108673453330994},{"word":"if","start":344.59998,"end":344.84,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0017080120742321014},{"word":"there","start":344.84,"end":345.08,"confidence":0.6748047,"punctuated_word":"there...","sentiment":"neutral","sentiment_score":0.003495188429951668},{"word":"if","start":345.08,"end":345.24,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07377633452415466},{"word":"you","start":345.24,"end":345.74,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09322141855955124},{"word":"encounter","start":346.03998,"end":346.52,"confidence":0.7236328,"punctuated_word":"encounter","sentiment":"neutral","sentiment_score":-0.15122540295124054},{"word":"an","start":346.52,"end":346.68,"confidence":0.9892578,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.13605034351348877},{"word":"error","start":346.68,"end":347.175,"confidence":0.9975586,"punctuated_word":"error,","sentiment":"neutral","sentiment_score":-0.07746422290802002},{"word":"please","start":347.25497,"end":347.41498,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.12113147228956224},{"word":"don't","start":347.41498,"end":347.57498,"confidence":0.9890137,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09894629567861556},{"word":"hesitate","start":347.57498,"end":347.895,"confidence":0.96875,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.02118527889251709},{"word":"to","start":347.895,"end":348.055,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021768979728221893},{"word":"call","start":348.055,"end":348.215,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.002650447189807892},{"word":"us","start":348.215,"end":348.455,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.020860828459262848},{"word":"or","start":348.455,"end":348.69498,"confidence":0.97265625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.015880107879638672},{"word":"reply","start":348.69498,"end":349.01498,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.05221562832593918},{"word":"to","start":349.01498,"end":349.175,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09850328415632248},{"word":"my","start":349.175,"end":349.335,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0968874916434288},{"word":"email","start":349.335,"end":349.815,"confidence":0.9501953,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.12574449181556702},{"word":"and","start":349.815,"end":350.055,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15978111326694489},{"word":"we'll","start":350.055,"end":350.29498,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2065507620573044},{"word":"be","start":350.29498,"end":350.455,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.49116167426109314},{"word":"more","start":350.455,"end":350.53497,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5880468487739563},{"word":"than","start":350.53497,"end":350.69498,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5928234457969666},{"word":"happy","start":350.69498,"end":351.01498,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6038405895233154},{"word":"to","start":351.01498,"end":351.175,"confidence":0.9941406,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5198113322257996},{"word":"assist","start":351.175,"end":351.57498,"confidence":0.9116211,"punctuated_word":"assist.","sentiment":"neutral","sentiment_score":0.28151392936706543},{"word":"okay","start":351.57498,"end":352.07498,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"positive","sentiment_score":0.6276084780693054},{"word":"thank","start":354.29498,"end":354.53497,"confidence":0.9658203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8047921657562256},{"word":"you","start":354.53497,"end":354.775,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.8269556164741516},{"word":"amy","start":354.775,"end":355.175,"confidence":0.99560547,"punctuated_word":"Amy.","sentiment":"positive","sentiment_score":0.7633538246154785},{"word":"have","start":355.175,"end":355.335,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.660433292388916},{"word":"a","start":355.335,"end":355.41498,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6624629497528076},{"word":"great","start":355.41498,"end":355.655,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.809360146522522},{"word":"day","start":355.655,"end":355.895,"confidence":0.9975586,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7115025520324707},{"word":"goodbye","start":355.895,"end":356.29498,"confidence":0.9951172,"punctuated_word":"Goodbye","sentiment":"positive","sentiment_score":0.4130140244960785},{"word":"for","start":356.29498,"end":356.53497,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5852979421615601},{"word":"now","start":356.53497,"end":357.03497,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.3893076777458191},{"word":"bye","start":357.97498,"end":358.215,"confidence":0.98291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.07400500774383545},{"word":"bye","start":358.215,"end":358.715,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.09369946271181108}],"paragraphs":{"transcript":"\nHello, Amy. My name is Mary, and I'm calling from Airtel accounts department. How are you doing today? That's good to hear. I'm doing great as well.\n\nThank you so much for asking. Yeah. I'm just ringing up regarding your inquiry about some dollars and cents about... I mean, after making a payment. How much was it again?\n\nAlright. No worries. Please take your time. Oh, okay. Alright.\n\nSo I believe you used your bank account to process the payment. Correct? Yeah. So, Amy, the $3.08 that you're seeing is actually the... For the payer's fee that is associated processing the payment through your bank account.\n\nSo if... I mean, for your convenience... And also, I don't wanna... I don't want you paying extra. Your...\n\nYou you know, we've already paying for taxes, and it will be a hassle as well if we are also paying for the processing fee. So I wanna help you. I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that we can, yeah, so that, you know, we can automatically process the payment. Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something.\n\nCorrect? I... Well, I can definitely... Oh, I see. Sure.\n\nNo worries. I can help you set up your card. Just give me one second. Yeah. Your direct debit or...\n\nI mean, a debit is already added on on this account. Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please? Oh, it is a bank account. Right? Mhmm.\n\nYeah. Sure. No worries. Yes. So that you no longer be charging for $3.08 every time you process?\n\nYes. I... I'm so sorry to hear that, Amy, but it's actually... I I mean, it depends on the issuing bank. Yeah.\n\nSo I'll go ahead and remove now your bank account so that we can add another credit card or card in your account. Okay? Mhmm. I'm sorry? Yeah.\n\nSure. I can send you... Yeah. Sure. Yeah.\n\nI just want to make sure that, you know, you have your your login credentials. Yep. Okay. So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment. It'll take, time to recycle your account.\n\nOkay? But you don't have to pay for it again. Okay. Alright. So if there's...\n\nThis is 8... Okay. Could you provide me the last five digits of your portal login that you have there in your end? The login? Or I can send it to you via email.\n\nYou know, it's more convenient. Oh, okay. Oh, sure. I can send it via email with the instruction and also your login credentials. Correct.\n\nYeah. Alright. So Okay. No worries. Everything for you, Amy.\n\nAnd if there's anything you need for your assistance, like adding this... I mean, adding your card in your account, if there... If you encounter an error, please don't hesitate to call us or reply to my email, and we'll be more than happy to assist. Okay? Thank you, Amy.\n\nHave a great day. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Amy.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.12397728487849236},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":4.08,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.12399688092145053},{"text":"How are you doing today?","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.20923632979393006},{"text":"That's good to hear.","start":11.36,"end":12.16,"sentiment":"positive","sentiment_score":0.7030618190765381},{"text":"I'm doing great as well.","start":12.16,"end":13.36,"sentiment":"positive","sentiment_score":0.789903175830841}],"sentiment":"positive","sentiment_score":0.3488838912712203,"num_words":27,"start":3.1999998,"end":13.36},{"sentences":[{"text":"Thank you so much for asking.","start":13.36,"end":14.74,"sentiment":"positive","sentiment_score":0.722752978404363},{"text":"Yeah.","start":15.1449995,"end":15.464999,"sentiment":"neutral","sentiment_score":0.06521664559841156},{"text":"I'm just ringing up regarding your inquiry about some dollars and cents about...","start":15.464999,"end":22.365,"sentiment":"neutral","sentiment_score":-0.012451145511407118},{"text":"I mean, after making a payment.","start":22.585,"end":24.365,"sentiment":"neutral","sentiment_score":-0.02093450476725896},{"text":"How much was it again?","start":31.36,"end":33.06,"sentiment":"neutral","sentiment_score":-0.09320908784866333}],"sentiment":"neutral","sentiment_score":0.11768442440417505,"num_words":31,"start":13.36,"end":33.06},{"sentences":[{"text":"Alright.","start":36.48,"end":36.8,"sentiment":"neutral","sentiment_score":0.02811034582555294},{"text":"No worries.","start":36.8,"end":37.36,"sentiment":"neutral","sentiment_score":0.05098215490579605},{"text":"Please take your time.","start":37.36,"end":38.58,"sentiment":"neutral","sentiment_score":0.060025978833436966},{"text":"Oh, okay.","start":102.795006,"end":103.935005,"sentiment":"neutral","sentiment_score":0.040295813232660294},{"text":"Alright.","start":104.475006,"end":104.975006,"sentiment":"neutral","sentiment_score":0.042813025414943695}],"sentiment":"neutral","sentiment_score":0.04935832228511572,"num_words":10,"start":36.48,"end":104.975006},{"sentences":[{"text":"So I believe you used your bank account to process the payment.","start":105.115005,"end":109.435005,"sentiment":"neutral","sentiment_score":0.028639958860973518},{"text":"Correct?","start":109.435005,"end":109.83,"sentiment":"neutral","sentiment_score":0.01896168291568756},{"text":"Yeah.","start":113.83,"end":114.33,"sentiment":"neutral","sentiment_score":0.013141495175659657},{"text":"So, Amy, the $3.08 that you're seeing is actually the...","start":114.47,"end":119.03,"sentiment":"neutral","sentiment_score":0.0025236992281861604},{"text":"For the payer's fee that is associated processing the payment through your bank account.","start":119.03,"end":123.43,"sentiment":"neutral","sentiment_score":-0.02006228773721627}],"sentiment":"neutral","sentiment_score":0.0031617802206279806,"num_words":38,"start":105.115005,"end":123.43},{"sentences":[{"text":"So if...","start":123.43,"end":125.255005,"sentiment":"neutral","sentiment_score":-0.002644849941134453},{"text":"I mean, for your convenience...","start":125.395004,"end":126.855,"sentiment":"neutral","sentiment_score":0.00035554375499486924},{"text":"And also, I don't wanna...","start":127.075005,"end":128.535,"sentiment":"neutral","sentiment_score":-0.10498464256525039},{"text":"I don't want you paying extra.","start":129.55501,"end":131.095,"sentiment":"neutral","sentiment_score":-0.1837079053123792},{"text":"Your...","start":131.715,"end":132.215,"sentiment":"neutral","sentiment_score":-0.06606794148683548}],"sentiment":"neutral","sentiment_score":-0.0893026614365609,"num_words":19,"start":123.43,"end":132.215},{"sentences":[{"text":"You you know, we've already paying for taxes, and it will be a hassle as well if we are also paying for the processing fee.","start":132.995,"end":142.37999,"sentiment":"neutral","sentiment_score":-0.12070657640695572},{"text":"So I wanna help you.","start":142.37999,"end":143.68,"sentiment":"neutral","sentiment_score":0.0805517464876175},{"text":"I would suggest to set up your direct...","start":144.14,"end":146.78,"sentiment":"neutral","sentiment_score":0.10299343802034855},{"text":"I mean, or credit card or Mastercard in your account so that we can, yeah, so that, you know, we can automatically process the payment.","start":146.78,"end":157.08499,"sentiment":"neutral","sentiment_score":0.14256673127412797},{"text":"Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something.","start":157.14499,"end":166.64,"sentiment":"neutral","sentiment_score":0.18265204747085986}],"sentiment":"neutral","sentiment_score":0.06946752558267394,"num_words":86,"start":132.995,"end":166.64},{"sentences":[{"text":"Correct?","start":166.7,"end":167.2,"sentiment":"neutral","sentiment_score":0.10011176764965056},{"text":"I...","start":169.1,"end":169.6,"sentiment":"neutral","sentiment_score":0.05223413184285164},{"text":"Well, I can definitely...","start":171.5,"end":172.64,"sentiment":"neutral","sentiment_score":0.01178734633140266},{"text":"Oh, I see.","start":176.78,"end":178.16,"sentiment":"neutral","sentiment_score":-0.0017258307586113613},{"text":"Sure.","start":179.325,"end":179.64499,"sentiment":"neutral","sentiment_score":0.210435152053833}],"sentiment":"neutral","sentiment_score":0.04047529445961118,"num_words":10,"start":166.7,"end":179.64499},{"sentences":[{"text":"No worries.","start":179.64499,"end":180.045,"sentiment":"neutral","sentiment_score":0.27896934747695923},{"text":"I can help you set up your card.","start":180.045,"end":182.28499,"sentiment":"positive","sentiment_score":0.3768460229039192},{"text":"Just give me one second.","start":182.28499,"end":183.665,"sentiment":"neutral","sentiment_score":0.2339303821325302},{"text":"Yeah.","start":184.36499,"end":184.605,"sentiment":"neutral","sentiment_score":0.19170674681663513},{"text":"Your direct debit or...","start":184.605,"end":185.965,"sentiment":"neutral","sentiment_score":0.11296699568629265}],"sentiment":"neutral","sentiment_score":0.26929667592048645,"num_words":20,"start":179.64499,"end":185.965},{"sentences":[{"text":"I mean, a debit is already added on on this account.","start":185.965,"end":190.765,"sentiment":"neutral","sentiment_score":0.16889496350830252},{"text":"Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please?","start":190.765,"end":197.96,"sentiment":"neutral","sentiment_score":0.14588672935962677},{"text":"Oh, it is a bank account.","start":206.5,"end":209.205,"sentiment":"neutral","sentiment_score":-0.045072282354036965},{"text":"Right?","start":210.465,"end":210.965,"sentiment":"neutral","sentiment_score":0.003080276772379875},{"text":"Mhmm.","start":211.905,"end":212.405,"sentiment":"neutral","sentiment_score":-0.006715129129588604}],"sentiment":"neutral","sentiment_score":0.11888509741137651,"num_words":44,"start":185.965,"end":212.405},{"sentences":[{"text":"Yeah.","start":214.545,"end":214.86499,"sentiment":"neutral","sentiment_score":0.01125948317348957},{"text":"Sure.","start":214.86499,"end":215.105,"sentiment":"neutral","sentiment_score":0.03653399273753166},{"text":"No worries.","start":215.105,"end":215.845,"sentiment":"neutral","sentiment_score":0.059335216879844666},{"text":"Yes.","start":216.625,"end":217.025,"sentiment":"neutral","sentiment_score":0.1620320826768875},{"text":"So that you no longer be charging for $3.08 every time you process?","start":217.025,"end":222.90001,"sentiment":"neutral","sentiment_score":0.19215316526018655}],"sentiment":"neutral","sentiment_score":0.1570270633738902,"num_words":18,"start":214.545,"end":222.90001},{"sentences":[{"text":"Yes.","start":226.8,"end":227.3,"sentiment":"neutral","sentiment_score":-0.07677672803401947},{"text":"I...","start":236.175,"end":236.675,"sentiment":"neutral","sentiment_score":-0.2853914499282837},{"text":"I'm so sorry to hear that, Amy, but it's actually...","start":237.85501,"end":241.875,"sentiment":"neutral","sentiment_score":-0.2718453429639339},{"text":"I I mean, it depends on the issuing bank.","start":242.015,"end":244.755,"sentiment":"neutral","sentiment_score":-0.13830106208721796},{"text":"Yeah.","start":246.93999,"end":247.43999,"sentiment":"neutral","sentiment_score":-0.027285724878311157}],"sentiment":"neutral","sentiment_score":-0.19784622233022342,"num_words":22,"start":226.8,"end":247.43999},{"sentences":[{"text":"So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account.","start":247.57999,"end":253.01999,"sentiment":"neutral","sentiment_score":0.0006451208306395489},{"text":"Okay?","start":253.01999,"end":253.51999,"sentiment":"neutral","sentiment_score":-0.04604112729430199},{"text":"Mhmm.","start":257.97998,"end":258.47998,"sentiment":"neutral","sentiment_score":-0.07543641328811646},{"text":"I'm sorry?","start":262.935,"end":263.675,"sentiment":"neutral","sentiment_score":-0.16107722371816635},{"text":"Yeah.","start":267.655,"end":268.055,"sentiment":"neutral","sentiment_score":0.0497840940952301}],"sentiment":"neutral","sentiment_score":-0.013536075529243265,"num_words":28,"start":247.57999,"end":268.055},{"sentences":[{"text":"Sure.","start":268.055,"end":268.375,"sentiment":"neutral","sentiment_score":0.09258152544498444},{"text":"I can send you...","start":268.375,"end":269.51498,"sentiment":"neutral","sentiment_score":0.047219869680702686},{"text":"Yeah.","start":270.29498,"end":270.615,"sentiment":"neutral","sentiment_score":0.058649882674217224},{"text":"Sure.","start":270.615,"end":271.115,"sentiment":"neutral","sentiment_score":0.07326625287532806},{"text":"Yeah.","start":271.495,"end":271.735,"sentiment":"neutral","sentiment_score":0.05322657898068428}],"sentiment":"neutral","sentiment_score":0.058325464837253094,"num_words":8,"start":268.055,"end":271.735},{"sentences":[{"text":"I just want to make sure that, you know, you have your your login credentials.","start":271.735,"end":277.26,"sentiment":"neutral","sentiment_score":0.038540519898136456},{"text":"Yep.","start":278.52002,"end":279.02002,"sentiment":"neutral","sentiment_score":0.08902891725301743},{"text":"Okay.","start":279.24002,"end":279.74002,"sentiment":"neutral","sentiment_score":0.08451588451862335},{"text":"So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment.","start":280.04,"end":290.54,"sentiment":"neutral","sentiment_score":0.018384812303401273},{"text":"It'll take, time to recycle your account.","start":291.51498,"end":294.07498,"sentiment":"neutral","sentiment_score":0.035242870450019836}],"sentiment":"neutral","sentiment_score":0.028896457550801197,"num_words":53,"start":271.735,"end":294.07498},{"sentences":[{"text":"Okay?","start":294.07498,"end":294.57498,"sentiment":"neutral","sentiment_score":0.061202287673950195},{"text":"But you don't have to pay for it again.","start":294.79498,"end":296.81497,"sentiment":"neutral","sentiment_score":0.02914415279196368},{"text":"Okay.","start":298.555,"end":299.055,"sentiment":"neutral","sentiment_score":0.14043977856636047},{"text":"Alright.","start":299.51498,"end":300.01498,"sentiment":"neutral","sentiment_score":0.1237778663635254},{"text":"So if there's...","start":300.07498,"end":300.97498,"sentiment":"neutral","sentiment_score":0.036027817676464714}],"sentiment":"neutral","sentiment_score":0.04638671738406022,"num_words":15,"start":294.07498,"end":300.97498},{"sentences":[{"text":"This is 8...","start":307.12,"end":308.42,"sentiment":"neutral","sentiment_score":0.056210016210873924},{"text":"Okay.","start":311.2,"end":311.7,"sentiment":"neutral","sentiment_score":0.015900686383247375},{"text":"Could you provide me the last five digits of your portal login that you have there in your end?","start":312.24,"end":316.66,"sentiment":"neutral","sentiment_score":0.04024922024262579},{"text":"The login?","start":320.815,"end":321.475,"sentiment":"neutral","sentiment_score":0.017216981388628483},{"text":"Or I can send it to you via email.","start":321.695,"end":323.45502,"sentiment":"neutral","sentiment_score":0.05363540475567182}],"sentiment":"neutral","sentiment_score":0.043129956623648893,"num_words":34,"start":307.12,"end":323.45502},{"sentences":[{"text":"You know, it's more convenient.","start":323.45502,"end":324.755,"sentiment":"neutral","sentiment_score":0.08085779547691345},{"text":"Oh, okay.","start":326.655,"end":327.315,"sentiment":"neutral","sentiment_score":0.059736452996730804},{"text":"Oh, sure.","start":327.45502,"end":327.855,"sentiment":"neutral","sentiment_score":0.07698354125022888},{"text":"I can send it via email with the instruction and also your login credentials.","start":327.855,"end":332.435,"sentiment":"neutral","sentiment_score":0.07621396545852933},{"text":"Correct.","start":333.375,"end":333.875,"sentiment":"positive","sentiment_score":0.3423205316066742}],"sentiment":"neutral","sentiment_score":0.08696020891269048,"num_words":24,"start":323.45502,"end":333.875},{"sentences":[{"text":"Yeah.","start":335.8,"end":335.96,"sentiment":"positive","sentiment_score":0.36583659052848816},{"text":"Alright.","start":335.96,"end":336.44,"sentiment":"neutral","sentiment_score":0.30161070823669434},{"text":"So Okay.","start":336.44,"end":337.03998,"sentiment":"neutral","sentiment_score":0.1574983224272728},{"text":"No worries.","start":337.31998,"end":337.96,"sentiment":"neutral","sentiment_score":0.19086170196533203},{"text":"Everything for you, Amy.","start":337.96,"end":339.08,"sentiment":"neutral","sentiment_score":0.2851830869913101}],"sentiment":"neutral","sentiment_score":0.2504899695515633,"num_words":10,"start":335.8,"end":339.08},{"sentences":[{"text":"And if there's anything you need for your assistance, like adding this...","start":339.08,"end":342.84,"sentiment":"neutral","sentiment_score":0.14399089912573496},{"text":"I mean, adding your card in your account, if there...","start":342.84,"end":345.08,"sentiment":"neutral","sentiment_score":0.05337589327245951},{"text":"If you encounter an error, please don't hesitate to call us or reply to my email, and we'll be more than happy to assist.","start":345.08,"end":351.57498,"sentiment":"neutral","sentiment_score":0.12910716204593578},{"text":"Okay?","start":351.57498,"end":352.07498,"sentiment":"positive","sentiment_score":0.6276084780693054},{"text":"Thank you, Amy.","start":354.29498,"end":355.175,"sentiment":"positive","sentiment_score":0.7983672022819519}],"sentiment":"neutral","sentiment_score":0.1676586339250207,"num_words":50,"start":339.08,"end":355.175},{"sentences":[{"text":"Have a great day.","start":355.175,"end":355.895,"sentiment":"positive","sentiment_score":0.7109397351741791},{"text":"Goodbye for now.","start":355.895,"end":357.03497,"sentiment":"positive","sentiment_score":0.4625398814678192},{"text":"Bye bye.","start":357.97498,"end":358.715,"sentiment":"neutral","sentiment_score":-0.009847227483987815}],"sentiment":"positive","sentiment_score":0.46796490334802204,"num_words":9,"start":355.175,"end":358.715}]}}]},{"alternatives":[{"transcript":"Hello. This is Amy. Good. Thank you. How are you? Yeah. I was, like, charged a, like, a fee, I guess. Let me just quickly double check. It was an extra $3 and 8 cents. I think I think so. Mhmm. Yeah. Yeah. Okay. Okay. Yeah. So how can I how can I do that? Again, instead of... Because I think I set up a direct debit, but, yeah, they must have put through my bank details instead. So, yeah, the car should be added. Sorry. Let me just Mhmm. Right. Okay. So... Yeah. So does it need to be changed to a credit card? Right. So why didn't why didn't they let me know that when I went through? Because she said... I asked her... When I... I think I don't know who I spoke to. I... They said, do you wanna go through, like, bank details or credit card? And I was like, oh, is there, like, a difference? And she didn't didn't say that there was a difference. Yeah. That's okay. Right. Okay. Yeah. I just don't have my card... My actual physical card on me at the moment. I can do this online, kinda. Because I just log in through my... Can I do this online? Like, if I log in through my account later on, I can, like, change that? Yes. Okay. Yeah. Okay. Okay. Cool. What was the, yeah, what was the details for me to log in? Just so I can just confirm that? My password should be the same, so I'd be fine with that. I just need, like, a... I don't know if I wrote it down. My, like, yeah, if that's okay. Yeah. Perfect. That would be way better. Okay. Awesome. Thank you so much. Mhmm. Mhmm. Mhmm. Awesome. Thank you so much. I really appreciate it. Okay. You too. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":1.04,"end":1.4399999,"confidence":0.77685547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06748612225055695},{"word":"this","start":1.4399999,"end":1.5999999,"confidence":0.8769531,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06993172317743301},{"word":"is","start":1.5999999,"end":1.68,"confidence":0.96533203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06243370473384857},{"word":"amy","start":1.68,"end":2.1799998,"confidence":0.9499512,"punctuated_word":"Amy.","sentiment":"neutral","sentiment_score":0.07380896806716919},{"word":"good","start":9.36,"end":9.599999,"confidence":0.9951172,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5855168104171753},{"word":"thank","start":9.599999,"end":9.84,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7175416946411133},{"word":"you","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5845330953598022},{"word":"how","start":10.0,"end":10.16,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3952607214450836},{"word":"are","start":10.16,"end":10.32,"confidence":0.99121094,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3116614818572998},{"word":"you","start":10.32,"end":10.82,"confidence":0.9904785,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.42379358410835266},{"word":"yeah","start":25.345,"end":25.845,"confidence":0.9133301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08926696330308914},{"word":"i","start":26.145,"end":26.305,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1318851113319397},{"word":"was","start":26.305,"end":26.625,"confidence":0.97143555,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.1160150021314621},{"word":"like","start":26.625,"end":26.945,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09005895256996155},{"word":"charged","start":26.945,"end":27.445,"confidence":0.98535156,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.0967663899064064},{"word":"a","start":27.505001,"end":28.005001,"confidence":0.45739746,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.09202518314123154},{"word":"like","start":28.145,"end":28.465,"confidence":0.9760742,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1067804992198944},{"word":"a","start":28.465,"end":28.865,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10348223894834518},{"word":"fee","start":28.865,"end":29.185,"confidence":0.87353516,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.11634349822998048},{"word":"i","start":29.185,"end":29.345,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09855692833662032},{"word":"guess","start":29.345,"end":29.845,"confidence":0.9428711,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.12268617004156113},{"word":"let","start":33.75,"end":33.91,"confidence":0.5571289,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.057634010910987854},{"word":"me","start":33.91,"end":34.07,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04386533424258232},{"word":"just","start":34.07,"end":34.309998,"confidence":0.9707031,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.050528597086668015},{"word":"quickly","start":34.309998,"end":34.629997,"confidence":0.9980469,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":-0.04123341664671898},{"word":"double","start":34.629997,"end":34.95,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.05241720378398895},{"word":"check","start":34.95,"end":35.45,"confidence":0.99853516,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.03589332848787308},{"word":"it","start":99.92999,"end":100.009995,"confidence":0.5776367,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.016407985240221024},{"word":"was","start":100.009995,"end":100.25,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.026039011776447296},{"word":"an","start":100.25,"end":100.409996,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.013994324952363968},{"word":"extra","start":100.409996,"end":100.649994,"confidence":0.99902344,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":0.008612800389528275},{"word":"$3","start":100.649994,"end":101.13,"confidence":0.9995117,"punctuated_word":"$3","sentiment":"neutral","sentiment_score":0.003434889018535614},{"word":"and","start":101.13,"end":101.369995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007524151355028152},{"word":"8","start":101.369995,"end":101.655,"confidence":1.0,"punctuated_word":"8","sentiment":"neutral","sentiment_score":0.0001419540494680405},{"word":"cents","start":110.215,"end":110.715,"confidence":1.0,"punctuated_word":"cents.","sentiment":"neutral","sentiment_score":-0.002241599140688777},{"word":"i","start":111.335,"end":111.494995,"confidence":0.93603516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010334812104701996},{"word":"think","start":111.494995,"end":111.994995,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0013192594051361084},{"word":"i","start":112.055,"end":112.215,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01142856851220131},{"word":"think","start":112.215,"end":112.534996,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.003458332270383835},{"word":"so","start":112.534996,"end":113.034996,"confidence":0.9980469,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.025117576122283936},{"word":"mhmm","start":137.765,"end":137.845,"confidence":0.8696289,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07250635325908661},{"word":"yeah","start":137.845,"end":138.345,"confidence":0.9753418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.054706864058971405},{"word":"yeah","start":150.60999,"end":150.68999,"confidence":0.7636719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08374258875846863},{"word":"okay","start":150.68999,"end":151.18999,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1491498202085495},{"word":"okay","start":167.12999,"end":167.62999,"confidence":0.74609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07829709351062775},{"word":"yeah","start":167.68999,"end":168.09,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07588468492031097},{"word":"so","start":168.09,"end":168.40999,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05273207649588585},{"word":"how","start":168.40999,"end":168.65,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.05704258754849434},{"word":"can","start":168.65,"end":168.81,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07295447587966919},{"word":"i","start":168.81,"end":169.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.062006693333387375},{"word":"how","start":169.53,"end":169.76999,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04286078363656998},{"word":"can","start":169.76999,"end":169.84999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09207898378372192},{"word":"i","start":169.84999,"end":170.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09898705780506134},{"word":"do","start":170.09,"end":170.32999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10138261318206788},{"word":"that","start":170.32999,"end":170.82999,"confidence":0.935791,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.02673429623246193},{"word":"again","start":171.53,"end":171.84999,"confidence":0.6925049,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":0.011295754462480543},{"word":"instead","start":171.84999,"end":172.09,"confidence":0.6923828,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.005419548600912094},{"word":"of","start":172.09,"end":172.17,"confidence":0.9086914,"punctuated_word":"of...","sentiment":"neutral","sentiment_score":0.003618573769927025},{"word":"because","start":172.17,"end":172.32999,"confidence":0.97509766,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.01098601333796978},{"word":"i","start":172.32999,"end":172.40999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016973445191979408},{"word":"think","start":172.40999,"end":172.56999,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.02892986312508583},{"word":"i","start":172.56999,"end":172.65,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04414207860827446},{"word":"set","start":172.65,"end":172.81,"confidence":0.97314453,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.04632288217544556},{"word":"up","start":172.81,"end":172.97,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.042704030871391296},{"word":"a","start":172.97,"end":173.12999,"confidence":0.89746094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05353252589702606},{"word":"direct","start":173.12999,"end":173.61,"confidence":0.9863281,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.056079331785440445},{"word":"debit","start":173.61,"end":173.93,"confidence":0.87231445,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":0.03553345799446106},{"word":"but","start":173.93,"end":174.09,"confidence":0.9675293,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.010469849221408367},{"word":"yeah","start":174.09,"end":174.25,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.007474202662706375},{"word":"they","start":174.25,"end":174.40999,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.010808948427438736},{"word":"must","start":174.40999,"end":174.56999,"confidence":0.9951172,"punctuated_word":"must","sentiment":"neutral","sentiment_score":0.0017603784799575806},{"word":"have","start":174.56999,"end":174.73,"confidence":0.7758789,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.035467296838760376},{"word":"put","start":174.73,"end":174.97,"confidence":0.9902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0108261089771986},{"word":"through","start":174.97,"end":175.12999,"confidence":0.9970703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.01817934215068817},{"word":"my","start":175.12999,"end":175.62999,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01055961661040783},{"word":"bank","start":177.12999,"end":177.37,"confidence":0.984375,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.006056364625692368},{"word":"details","start":177.37,"end":177.87,"confidence":0.9970703,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.011198855936527252},{"word":"instead","start":177.93,"end":178.43,"confidence":0.9855957,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.008386071771383286},{"word":"so","start":197.70999,"end":197.95,"confidence":0.58496094,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.10954649746418},{"word":"yeah","start":197.95,"end":198.26999,"confidence":0.80200195,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.12650704383850098},{"word":"the","start":198.26999,"end":198.51,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11155220866203308},{"word":"car","start":198.51,"end":199.01,"confidence":0.9091797,"punctuated_word":"car","sentiment":"neutral","sentiment_score":0.10778816789388657},{"word":"should","start":199.15,"end":199.39,"confidence":0.93847656,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.20966002345085144},{"word":"be","start":199.39,"end":199.54999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13994750380516052},{"word":"added","start":199.54999,"end":199.95,"confidence":0.89086914,"punctuated_word":"added.","sentiment":"neutral","sentiment_score":0.09976476430892944},{"word":"sorry","start":199.95,"end":200.26999,"confidence":0.8989258,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0742603987455368},{"word":"let","start":200.26999,"end":200.43,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0543963797390461},{"word":"me","start":200.43,"end":200.59,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03482379764318466},{"word":"just","start":200.59,"end":201.09,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04737458378076553},{"word":"mhmm","start":209.69499,"end":210.19499,"confidence":0.86364746,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0034565688110888004},{"word":"right","start":210.255,"end":210.655,"confidence":0.8286133,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.008298260159790516},{"word":"okay","start":210.655,"end":211.135,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0036379192024469376},{"word":"so","start":211.135,"end":211.635,"confidence":0.9980469,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":-0.0061921956948935986},{"word":"yeah","start":211.775,"end":212.015,"confidence":0.8208008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00424669124186039},{"word":"so","start":212.015,"end":212.255,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01622174307703972},{"word":"does","start":212.255,"end":212.415,"confidence":0.6230469,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.018000170588493347},{"word":"it","start":212.415,"end":212.575,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011490173637866974},{"word":"need","start":212.575,"end":212.815,"confidence":0.99121094,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.017380084842443466},{"word":"to","start":212.815,"end":212.895,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015599627047777176},{"word":"be","start":212.895,"end":213.215,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01703210175037384},{"word":"changed","start":213.215,"end":213.715,"confidence":0.9921875,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.00427454337477684},{"word":"to","start":214.575,"end":214.735,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019222429022192955},{"word":"a","start":214.735,"end":214.895,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026154670864343643},{"word":"credit","start":214.895,"end":215.295,"confidence":0.99609375,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.0425109937787056},{"word":"card","start":215.295,"end":215.795,"confidence":0.98999023,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.028488371521234512},{"word":"right","start":221.97,"end":222.47,"confidence":0.75634766,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.11761215329170228},{"word":"so","start":222.61,"end":222.76999,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11352890729904176},{"word":"why","start":222.76999,"end":223.01,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2212459146976471},{"word":"didn't","start":223.01,"end":223.51,"confidence":0.9926758,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.21342995762825012},{"word":"why","start":223.56999,"end":223.73,"confidence":0.9951172,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2856297492980957},{"word":"didn't","start":223.73,"end":223.97,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.3218550980091095},{"word":"they","start":223.97,"end":224.12999,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.24309492111206055},{"word":"let","start":224.12999,"end":224.37,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.29624226689338684},{"word":"me","start":224.37,"end":224.45,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.24738220870494845},{"word":"know","start":224.45,"end":224.69,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25187960267066956},{"word":"that","start":224.69,"end":224.93,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18481603264808655},{"word":"when","start":224.93,"end":225.17,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.18153882026672363},{"word":"i","start":225.17,"end":225.48999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14287036657333374},{"word":"went","start":225.48999,"end":225.73,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.09482221305370332},{"word":"through","start":225.73,"end":225.97,"confidence":0.9519043,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":-0.11320598423480988},{"word":"because","start":225.97,"end":226.20999,"confidence":0.99121094,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16236689686775208},{"word":"she","start":226.20999,"end":226.37,"confidence":0.9980469,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.14159215986728668},{"word":"said","start":226.37,"end":226.84999,"confidence":1.0,"punctuated_word":"said...","sentiment":"neutral","sentiment_score":-0.10458672046661376},{"word":"i","start":226.84999,"end":227.01,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1350470334291458},{"word":"asked","start":227.01,"end":227.25,"confidence":0.98828125,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.1070401892066002},{"word":"her","start":227.25,"end":227.75,"confidence":0.97802734,"punctuated_word":"her...","sentiment":"neutral","sentiment_score":-0.08531451225280762},{"word":"when","start":228.20999,"end":228.37,"confidence":0.52978516,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1668221950531006},{"word":"i","start":228.37,"end":228.53,"confidence":0.9819336,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.16602836549282074},{"word":"i","start":228.53,"end":228.61,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.217186376452446},{"word":"think","start":228.61,"end":228.84999,"confidence":0.9970703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1916111558675766},{"word":"i","start":228.84999,"end":228.93,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2302739769220352},{"word":"don't","start":228.93,"end":229.17,"confidence":0.92749023,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21474836766719815},{"word":"know","start":229.17,"end":229.25,"confidence":0.97314453,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.22539304196834564},{"word":"who","start":229.25,"end":229.40999,"confidence":0.9951172,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.20127719640731812},{"word":"i","start":229.40999,"end":229.48999,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20052410662174225},{"word":"spoke","start":229.48999,"end":229.73,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.1851195842027664},{"word":"to","start":229.73,"end":229.89,"confidence":0.95288086,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.20340722799301147},{"word":"i","start":229.89,"end":230.12999,"confidence":0.9482422,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.12217316031455994},{"word":"they","start":230.12999,"end":230.29,"confidence":0.9980469,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.19652485847473145},{"word":"said","start":230.29,"end":230.45,"confidence":0.9038086,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.15680688619613647},{"word":"do","start":230.45,"end":230.53,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1608963906764984},{"word":"you","start":230.53,"end":230.69,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16148492693901062},{"word":"wanna","start":230.69,"end":230.93,"confidence":0.9892578,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.1389768272638321},{"word":"go","start":230.93,"end":231.09,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.10860273241996764},{"word":"through","start":231.09,"end":231.33,"confidence":0.9038086,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":-0.14592894911766052},{"word":"like","start":231.33,"end":231.48999,"confidence":0.99609375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1492421180009842},{"word":"bank","start":231.48999,"end":231.81,"confidence":0.9970703,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.08588288724422455},{"word":"details","start":231.81,"end":232.20999,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.17537763714790344},{"word":"or","start":232.20999,"end":232.69,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1574047952890396},{"word":"credit","start":232.69,"end":233.01,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.11747726052999496},{"word":"card","start":233.01,"end":233.17,"confidence":0.95214844,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.15481603145599365},{"word":"and","start":233.17,"end":233.33,"confidence":0.8510742,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.20180344581604004},{"word":"i","start":233.33,"end":233.40999,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23366151750087735},{"word":"was","start":233.40999,"end":233.56999,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2249087691307068},{"word":"like","start":233.56999,"end":233.81,"confidence":0.8881836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.16683174669742584},{"word":"oh","start":233.81,"end":233.89,"confidence":0.98657227,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.20973432064056396},{"word":"is","start":233.89,"end":233.97,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24952909350395203},{"word":"there","start":233.97,"end":234.165,"confidence":0.74731445,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.22273728251457217},{"word":"like","start":234.165,"end":234.405,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2467014342546463},{"word":"a","start":234.405,"end":234.485,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22397437691688535},{"word":"difference","start":234.485,"end":234.64499,"confidence":0.9394531,"punctuated_word":"difference?","sentiment":"neutral","sentiment_score":-0.2305774092674255},{"word":"and","start":234.64499,"end":234.885,"confidence":0.9902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.21256354451179504},{"word":"she","start":234.885,"end":235.125,"confidence":0.9951172,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.2361635714769363},{"word":"didn't","start":235.125,"end":235.36499,"confidence":0.9980469,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2367225885391235},{"word":"didn't","start":235.36499,"end":235.685,"confidence":0.97143555,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.24953465163707733},{"word":"say","start":235.685,"end":236.00499,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.2587122321128845},{"word":"that","start":236.00499,"end":236.165,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26505401730537415},{"word":"there","start":236.165,"end":236.245,"confidence":0.984375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2366333156824112},{"word":"was","start":236.245,"end":236.485,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.308314710855484},{"word":"a","start":236.485,"end":236.56499,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22006788849830627},{"word":"difference","start":236.56499,"end":237.06499,"confidence":0.99902344,"punctuated_word":"difference.","sentiment":"neutral","sentiment_score":-0.2383478879928589},{"word":"yeah","start":239.44499,"end":239.685,"confidence":0.74609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1958337426185608},{"word":"that's","start":239.685,"end":239.84499,"confidence":0.9147949,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1167811006307602},{"word":"okay","start":239.84499,"end":240.34499,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03420849144458771},{"word":"right","start":245.765,"end":246.08499,"confidence":0.9951172,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.04265458881855011},{"word":"okay","start":246.08499,"end":246.58499,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.028239881619811055},{"word":"yeah","start":253.34,"end":253.66,"confidence":0.91796875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1327623724937439},{"word":"i","start":253.66,"end":253.9,"confidence":0.8984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24524299800395968},{"word":"just","start":253.9,"end":254.14,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.23926617205142975},{"word":"don't","start":254.14,"end":254.3,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.22084030508995056},{"word":"have","start":254.3,"end":254.54,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.24555987119674683},{"word":"my","start":254.54,"end":254.78,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3050488233566284},{"word":"card","start":254.78,"end":255.09999,"confidence":0.9838867,"punctuated_word":"card...","sentiment":"neutral","sentiment_score":-0.2491471767425537},{"word":"my","start":255.09999,"end":255.26,"confidence":1.0,"punctuated_word":"My","sentiment":"negative","sentiment_score":-0.3403252065181732},{"word":"actual","start":255.26,"end":255.58,"confidence":0.9980469,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":-0.24791663885116577},{"word":"physical","start":255.58,"end":255.9,"confidence":0.98828125,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":-0.2369859218597412},{"word":"card","start":255.9,"end":256.3,"confidence":0.5332031,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.14478495717048645},{"word":"on","start":256.3,"end":256.46,"confidence":0.6694336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.23019954562187195},{"word":"me","start":256.46,"end":256.96,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.22770248353481293},{"word":"at","start":257.26,"end":257.41998,"confidence":0.9892578,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.21731802821159363},{"word":"the","start":257.41998,"end":257.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23874835669994351},{"word":"moment","start":257.5,"end":258.0,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.20671842992305756},{"word":"i","start":259.74,"end":259.98,"confidence":0.7939453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10613974183797836},{"word":"can","start":259.98,"end":260.13998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0832376629114151},{"word":"do","start":260.13998,"end":260.3,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07355915009975433},{"word":"this","start":260.3,"end":260.54,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.048321567475795746},{"word":"online","start":260.54,"end":261.04,"confidence":0.7352295,"punctuated_word":"online,","sentiment":"neutral","sentiment_score":-0.08148528635501862},{"word":"kinda","start":261.1,"end":261.6,"confidence":0.59313965,"punctuated_word":"kinda.","sentiment":"neutral","sentiment_score":-0.0714399591088295},{"word":"because","start":262.63498,"end":262.955,"confidence":0.5605469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16089510917663574},{"word":"i","start":262.955,"end":263.03497,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.246805876493454},{"word":"just","start":263.03497,"end":263.19498,"confidence":0.9658203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.218026265501976},{"word":"log","start":263.19498,"end":263.35498,"confidence":0.7368164,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.003864935133606195},{"word":"in","start":263.35498,"end":263.51498,"confidence":0.88183594,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0006659622304141521},{"word":"through","start":263.51498,"end":263.75497,"confidence":0.7729492,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.003376669716089964},{"word":"my","start":263.75497,"end":263.995,"confidence":1.0,"punctuated_word":"my...","sentiment":"neutral","sentiment_score":-0.0022745896130800247},{"word":"can","start":263.995,"end":264.155,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0016143042594194412},{"word":"i","start":264.155,"end":264.235,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003554724156856537},{"word":"do","start":264.235,"end":264.395,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00606415793299675},{"word":"this","start":264.395,"end":264.555,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.009649371728301048},{"word":"online","start":264.555,"end":264.79498,"confidence":0.8408203,"punctuated_word":"online?","sentiment":"neutral","sentiment_score":0.010167516767978668},{"word":"like","start":264.79498,"end":265.03497,"confidence":0.7824707,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.012888560071587564},{"word":"if","start":265.03497,"end":265.115,"confidence":0.61279297,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01523827202618122},{"word":"i","start":265.115,"end":265.19498,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011301928199827673},{"word":"log","start":265.19498,"end":265.435,"confidence":0.9248047,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.01086389273405075},{"word":"in","start":265.435,"end":265.595,"confidence":0.9707031,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012724650092422962},{"word":"through","start":265.595,"end":265.75497,"confidence":0.97998047,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.00765316653996706},{"word":"my","start":265.75497,"end":265.91498,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.010208801366388798},{"word":"account","start":265.91498,"end":266.235,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.015338724479079248},{"word":"later","start":266.235,"end":266.63498,"confidence":0.99902344,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.015152779407799244},{"word":"on","start":266.63498,"end":267.13498,"confidence":0.96533203,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.011169078759849072},{"word":"i","start":267.91498,"end":268.07498,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07534931600093842},{"word":"can","start":268.07498,"end":268.47498,"confidence":0.98706055,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.051057785749435425},{"word":"like","start":268.47498,"end":268.715,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06002466380596161},{"word":"change","start":268.715,"end":269.03497,"confidence":0.9951172,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.03860544413328171},{"word":"that","start":269.03497,"end":269.53497,"confidence":0.74560547,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.04647935554385185},{"word":"yes","start":278.11002,"end":278.61002,"confidence":0.9848633,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09105651825666428},{"word":"okay","start":294.725,"end":295.125,"confidence":0.7609863,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0565992034971714},{"word":"yeah","start":295.125,"end":295.625,"confidence":0.74780273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08637556433677673},{"word":"okay","start":297.20502,"end":297.70502,"confidence":0.9797363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12470612674951552},{"word":"okay","start":297.845,"end":298.245,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1861622929573059},{"word":"cool","start":298.245,"end":298.745,"confidence":0.9995117,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2572917342185974},{"word":"what","start":300.325,"end":300.565,"confidence":0.8222656,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.020525317639112473},{"word":"was","start":300.565,"end":300.80502,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.030146470293402672},{"word":"the","start":300.80502,"end":301.125,"confidence":0.82958984,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.04105612635612488},{"word":"yeah","start":301.125,"end":301.285,"confidence":0.99902344,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06046420335769653},{"word":"what","start":301.285,"end":301.445,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0641198456287384},{"word":"was","start":301.445,"end":301.605,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06407109647989273},{"word":"the","start":301.605,"end":301.845,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07374966889619827},{"word":"details","start":301.845,"end":302.345,"confidence":0.9921875,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.06710691750049591},{"word":"for","start":302.565,"end":302.80502,"confidence":0.88720703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07815483212471008},{"word":"me","start":302.80502,"end":302.965,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06109578162431717},{"word":"to","start":302.965,"end":303.045,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06702043116092682},{"word":"log","start":303.045,"end":303.285,"confidence":0.9790039,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.05129691958427429},{"word":"in","start":303.285,"end":303.605,"confidence":0.74853516,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":0.06374306976795197},{"word":"just","start":303.605,"end":303.845,"confidence":0.9863281,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04202720895409584},{"word":"so","start":303.845,"end":304.005,"confidence":0.9760742,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04365671426057816},{"word":"i","start":304.005,"end":304.08502,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05126398056745529},{"word":"can","start":304.08502,"end":304.245,"confidence":0.984375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0509902685880661},{"word":"just","start":304.245,"end":304.495,"confidence":0.92333984,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04943147301673889},{"word":"confirm","start":304.495,"end":304.8,"confidence":0.6489258,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.05005675554275513},{"word":"that","start":306.8,"end":307.19998,"confidence":0.7895508,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.06056337058544159},{"word":"my","start":307.19998,"end":307.36,"confidence":0.9248047,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.0488954596221447},{"word":"password","start":307.36,"end":307.75998,"confidence":0.64746094,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.04729415103793144},{"word":"should","start":307.75998,"end":307.84,"confidence":0.9526367,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14719372987747192},{"word":"be","start":307.84,"end":308.0,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07194569706916809},{"word":"the","start":308.0,"end":308.08,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0986545979976654},{"word":"same","start":308.08,"end":308.31998,"confidence":0.7376709,"punctuated_word":"same,","sentiment":"neutral","sentiment_score":0.11070364713668825},{"word":"so","start":308.31998,"end":308.56,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08468316495418549},{"word":"i'd","start":308.56,"end":308.72,"confidence":0.60253906,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.1186368465423584},{"word":"be","start":308.72,"end":308.87997,"confidence":0.984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12468846142292024},{"word":"fine","start":308.87997,"end":309.03998,"confidence":0.99316406,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1020488440990448},{"word":"with","start":309.03998,"end":309.19998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10356761515140532},{"word":"that","start":309.19998,"end":309.36,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10686687380075456},{"word":"i","start":309.36,"end":309.44,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05914948880672455},{"word":"just","start":309.44,"end":309.68,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06079265847802162},{"word":"need","start":309.68,"end":309.91998,"confidence":0.91967773,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":0.013865776360034944},{"word":"like","start":309.91998,"end":310.24,"confidence":0.9645996,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.011365676298737526},{"word":"a","start":310.24,"end":310.47998,"confidence":0.9970703,"punctuated_word":"a...","sentiment":"neutral","sentiment_score":0.00010693073272705078},{"word":"i","start":310.47998,"end":310.63998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017076648771762848},{"word":"don't","start":310.63998,"end":310.87997,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.020752981305122375},{"word":"know","start":310.87997,"end":310.96,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.018411044031381607},{"word":"if","start":310.96,"end":311.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02102329395711422},{"word":"i","start":311.12,"end":311.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0050520822405815125},{"word":"wrote","start":311.28,"end":311.44,"confidence":0.9980469,"punctuated_word":"wrote","sentiment":"neutral","sentiment_score":0.016057651489973068},{"word":"it","start":311.44,"end":311.59998,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02667098306119442},{"word":"down","start":311.59998,"end":312.09998,"confidence":0.9980469,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":0.02692071720957756},{"word":"my","start":318.0,"end":318.4,"confidence":0.79052734,"punctuated_word":"My,","sentiment":"neutral","sentiment_score":0.0153241204097867},{"word":"like","start":318.4,"end":318.9,"confidence":0.8911133,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.019509639590978622},{"word":"yeah","start":325.305,"end":325.625,"confidence":0.79663086,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06886205822229385},{"word":"if","start":325.625,"end":325.865,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07872360944747925},{"word":"that's","start":325.865,"end":326.105,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07441852986812592},{"word":"okay","start":326.105,"end":326.605,"confidence":0.93481445,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06408949196338654},{"word":"yeah","start":331.625,"end":332.125,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04614874720573425},{"word":"perfect","start":332.585,"end":332.98502,"confidence":0.9980469,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4094974100589752},{"word":"that","start":332.98502,"end":333.145,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.2854633629322052},{"word":"would","start":333.145,"end":333.225,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.26261162757873535},{"word":"be","start":333.225,"end":333.385,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21946661174297333},{"word":"way","start":333.385,"end":333.625,"confidence":0.9941406,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.3970782160758972},{"word":"better","start":333.625,"end":334.125,"confidence":0.9995117,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":0.26443225145339966},{"word":"okay","start":335.15,"end":335.47,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.33635246753692627},{"word":"awesome","start":335.47,"end":335.71002,"confidence":0.99658203,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.5382179617881775},{"word":"thank","start":335.71002,"end":336.03,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5217772722244263},{"word":"you","start":336.03,"end":336.19,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27813801169395447},{"word":"so","start":336.19,"end":336.69,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.21632157266139984},{"word":"much","start":339.31,"end":339.81,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.17359140515327454},{"word":"mhmm","start":344.59,"end":345.09,"confidence":0.9942627,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0353257842361927},{"word":"mhmm","start":347.55002,"end":348.05002,"confidence":0.99658203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.028391757979989052},{"word":"mhmm","start":350.27002,"end":350.77002,"confidence":0.98791504,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.22986739873886108},{"word":"awesome","start":351.38498,"end":351.865,"confidence":0.89208984,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.841686487197876},{"word":"thank","start":351.865,"end":352.025,"confidence":0.90722656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8700194358825684},{"word":"you","start":352.025,"end":352.26498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8961288928985596},{"word":"so","start":352.26498,"end":352.50497,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8561381697654724},{"word":"much","start":352.50497,"end":352.66498,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8613439202308655},{"word":"i","start":352.66498,"end":352.82498,"confidence":0.96875,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8880017995834351},{"word":"really","start":352.82498,"end":353.06497,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.8834308385848999},{"word":"appreciate","start":353.06497,"end":353.38498,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.8656752109527588},{"word":"it","start":353.38498,"end":353.88498,"confidence":1.0,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.8478959202766418},{"word":"okay","start":355.305,"end":355.805,"confidence":0.81469727,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.6107956171035767},{"word":"you","start":356.34497,"end":356.585,"confidence":0.90771484,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4383848309516907},{"word":"too","start":356.585,"end":357.085,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2371557354927063},{"word":"bye","start":357.145,"end":357.645,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1533266305923462}],"paragraphs":{"transcript":"\nHello. This is Amy. Good. Thank you. How are you?\n\nYeah. I was, like, charged a, like, a fee, I guess. Let me just quickly double check. It was an extra $3 and 8 cents. I think I think so.\n\nMhmm. Yeah. Yeah. Okay. Okay.\n\nYeah. So how can I how can I do that? Again, instead of... Because I think I set up a direct debit, but, yeah, they must have put through my bank details instead. So, yeah, the car should be added.\n\nSorry. Let me just Mhmm. Right. Okay. So...\n\nYeah. So does it need to be changed to a credit card? Right. So why didn't why didn't they let me know that when I went through? Because she said...\n\nI asked her... When I... I think I don't know who I spoke to. I... They said, do you wanna go through, like, bank details or credit card?\n\nAnd I was like, oh, is there, like, a difference? And she didn't didn't say that there was a difference. Yeah. That's okay. Right.\n\nOkay. Yeah. I just don't have my card... My actual physical card on me at the moment. I can do this online, kinda.\n\nBecause I just log in through my... Can I do this online? Like, if I log in through my account later on, I can, like, change that? Yes. Okay.\n\nYeah. Okay. Okay. Cool. What was the, yeah, what was the details for me to log in?\n\nJust so I can just confirm that? My password should be the same, so I'd be fine with that. I just need, like, a... I don't know if I wrote it down. My, like, yeah, if that's okay.\n\nYeah. Perfect. That would be way better. Okay. Awesome.\n\nThank you so much. Mhmm. Mhmm. Mhmm. Awesome.\n\nThank you so much. I really appreciate it. Okay. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.06748612225055695},{"text":"This is Amy.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0687247986594836},{"text":"Good.","start":9.36,"end":9.599999,"sentiment":"positive","sentiment_score":0.5855168104171753},{"text":"Thank you.","start":9.599999,"end":10.0,"sentiment":"positive","sentiment_score":0.6510373950004578},{"text":"How are you?","start":10.0,"end":10.82,"sentiment":"positive","sentiment_score":0.37690526247024536}],"sentiment":"neutral","sentiment_score":0.32919679060578344,"num_words":10,"start":1.04,"end":10.82},{"sentences":[{"text":"Yeah.","start":25.345,"end":25.845,"sentiment":"neutral","sentiment_score":-0.08926696330308914},{"text":"I was, like, charged a, like, a fee, I guess.","start":26.145,"end":29.845,"sentiment":"neutral","sentiment_score":-0.10745999738574027},{"text":"Let me just quickly double check.","start":33.75,"end":35.45,"sentiment":"neutral","sentiment_score":-0.046928648526469864},{"text":"It was an extra $3 and 8 cents.","start":99.92999,"end":110.715,"sentiment":"neutral","sentiment_score":-0.003253597387811169},{"text":"I think I think so.","start":111.335,"end":113.034996,"sentiment":"neutral","sentiment_score":0.010331709682941437}],"sentiment":"neutral","sentiment_score":-0.04732696863356978,"num_words":30,"start":25.345,"end":113.034996},{"sentences":[{"text":"Mhmm.","start":137.765,"end":137.845,"sentiment":"neutral","sentiment_score":-0.07250635325908661},{"text":"Yeah.","start":137.845,"end":138.345,"sentiment":"neutral","sentiment_score":-0.054706864058971405},{"text":"Yeah.","start":150.60999,"end":150.68999,"sentiment":"neutral","sentiment_score":0.08374258875846863},{"text":"Okay.","start":150.68999,"end":151.18999,"sentiment":"neutral","sentiment_score":0.1491498202085495},{"text":"Okay.","start":167.12999,"end":167.62999,"sentiment":"neutral","sentiment_score":0.07829709351062775}],"sentiment":"neutral","sentiment_score":0.03679525703191757,"num_words":5,"start":137.765,"end":167.62999},{"sentences":[{"text":"Yeah.","start":167.68999,"end":168.09,"sentiment":"neutral","sentiment_score":0.07588468492031097},{"text":"So how can I how can I do that?","start":168.09,"end":170.82999,"sentiment":"neutral","sentiment_score":0.06147899727026621},{"text":"Again, instead of...","start":171.53,"end":172.17,"sentiment":"neutral","sentiment_score":0.003164926543831825},{"text":"Because I think I set up a direct debit, but, yeah, they must have put through my bank details instead.","start":172.17,"end":178.43,"sentiment":"neutral","sentiment_score":0.022199647640809415},{"text":"So, yeah, the car should be added.","start":197.70999,"end":199.95,"sentiment":"neutral","sentiment_score":0.12925231563193457}],"sentiment":"neutral","sentiment_score":0.04968624005559832,"num_words":40,"start":167.68999,"end":199.95},{"sentences":[{"text":"Sorry.","start":199.95,"end":200.26999,"sentiment":"neutral","sentiment_score":-0.0742603987455368},{"text":"Let me just Mhmm.","start":200.26999,"end":210.19499,"sentiment":"neutral","sentiment_score":-0.03501283249352127},{"text":"Right.","start":210.255,"end":210.655,"sentiment":"neutral","sentiment_score":0.008298260159790516},{"text":"Okay.","start":210.655,"end":211.135,"sentiment":"neutral","sentiment_score":-0.0036379192024469376},{"text":"So...","start":211.135,"end":211.635,"sentiment":"neutral","sentiment_score":-0.0061921956948935986}],"sentiment":"neutral","sentiment_score":-0.02698044793214649,"num_words":8,"start":199.95,"end":211.635},{"sentences":[{"text":"Yeah.","start":211.775,"end":212.015,"sentiment":"neutral","sentiment_score":-0.00424669124186039},{"text":"So does it need to be changed to a credit card?","start":212.015,"end":215.795,"sentiment":"neutral","sentiment_score":0.0014889109879732132},{"text":"Right.","start":221.97,"end":222.47,"sentiment":"neutral","sentiment_score":0.11761215329170228},{"text":"So why didn't why didn't they let me know that when I went through?","start":222.61,"end":225.97,"sentiment":"neutral","sentiment_score":-0.20796728879213333},{"text":"Because she said...","start":225.97,"end":226.84999,"sentiment":"neutral","sentiment_score":-0.13618192573388418}],"sentiment":"neutral","sentiment_score":-0.10634481124579906,"num_words":30,"start":211.775,"end":226.84999},{"sentences":[{"text":"I asked her...","start":226.84999,"end":227.75,"sentiment":"neutral","sentiment_score":-0.10913391162951787},{"text":"When I...","start":228.20999,"end":228.53,"sentiment":"neutral","sentiment_score":-0.16642528027296066},{"text":"I think I don't know who I spoke to.","start":228.53,"end":229.89,"sentiment":"neutral","sentiment_score":-0.20772678156693777},{"text":"I...","start":229.89,"end":230.12999,"sentiment":"neutral","sentiment_score":-0.12217316031455994},{"text":"They said, do you wanna go through, like, bank details or credit card?","start":230.12999,"end":233.17,"sentiment":"neutral","sentiment_score":-0.14687863851969057}],"sentiment":"neutral","sentiment_score":-0.16290674252169474,"num_words":28,"start":226.84999,"end":233.17},{"sentences":[{"text":"And I was like, oh, is there, like, a difference?","start":233.17,"end":234.64499,"sentiment":"neutral","sentiment_score":-0.22104593962430955},{"text":"And she didn't didn't say that there was a difference.","start":234.64499,"end":237.06499,"sentiment":"neutral","sentiment_score":-0.24621144086122512},{"text":"Yeah.","start":239.44499,"end":239.685,"sentiment":"neutral","sentiment_score":-0.1958337426185608},{"text":"That's okay.","start":239.685,"end":240.34499,"sentiment":"neutral","sentiment_score":-0.07549479603767395},{"text":"Right.","start":245.765,"end":246.08499,"sentiment":"neutral","sentiment_score":-0.04265458881855011}],"sentiment":"neutral","sentiment_score":-0.21091882201532522,"num_words":24,"start":233.17,"end":246.08499},{"sentences":[{"text":"Okay.","start":246.08499,"end":246.58499,"sentiment":"neutral","sentiment_score":-0.028239881619811055},{"text":"Yeah.","start":253.34,"end":253.66,"sentiment":"neutral","sentiment_score":-0.1327623724937439},{"text":"I just don't have my card...","start":253.66,"end":255.09999,"sentiment":"neutral","sentiment_score":-0.2508508910735448},{"text":"My actual physical card on me at the moment.","start":255.09999,"end":258.0,"sentiment":"neutral","sentiment_score":-0.23229995204342735},{"text":"I can do this online, kinda.","start":259.74,"end":261.6,"sentiment":"neutral","sentiment_score":-0.07736389463146527}],"sentiment":"neutral","sentiment_score":-0.18352132768410703,"num_words":23,"start":246.08499,"end":261.6},{"sentences":[{"text":"Because I just log in through my...","start":262.63498,"end":263.995,"sentiment":"neutral","sentiment_score":-0.09084420112360801},{"text":"Can I do this online?","start":263.995,"end":264.79498,"sentiment":"neutral","sentiment_score":0.006210014969110489},{"text":"Like, if I log in through my account later on, I can, like, change that?","start":264.79498,"end":269.53497,"sentiment":"neutral","sentiment_score":0.02627042792737484},{"text":"Yes.","start":278.11002,"end":278.61002,"sentiment":"neutral","sentiment_score":0.09105651825666428},{"text":"Okay.","start":294.725,"end":295.125,"sentiment":"neutral","sentiment_score":0.0565992034971714}],"sentiment":"neutral","sentiment_score":-0.0021774893915601844,"num_words":29,"start":262.63498,"end":295.125},{"sentences":[{"text":"Yeah.","start":295.125,"end":295.625,"sentiment":"neutral","sentiment_score":0.08637556433677673},{"text":"Okay.","start":297.20502,"end":297.70502,"sentiment":"neutral","sentiment_score":0.12470612674951552},{"text":"Okay.","start":297.845,"end":298.245,"sentiment":"neutral","sentiment_score":0.1861622929573059},{"text":"Cool.","start":298.245,"end":298.745,"sentiment":"neutral","sentiment_score":0.2572917342185974},{"text":"What was the, yeah, what was the details for me to log in?","start":300.325,"end":303.605,"sentiment":"neutral","sentiment_score":0.057119283108757093}],"sentiment":"neutral","sentiment_score":0.08218155286329634,"num_words":17,"start":295.125,"end":303.605},{"sentences":[{"text":"Just so I can just confirm that?","start":303.605,"end":307.19998,"sentiment":"neutral","sentiment_score":0.04971282450216157},{"text":"My password should be the same, so I'd be fine with that.","start":307.19998,"end":309.36,"sentiment":"neutral","sentiment_score":0.09709825739264488},{"text":"I just need, like, a...","start":309.36,"end":310.47998,"sentiment":"neutral","sentiment_score":0.029056106135249136},{"text":"I don't know if I wrote it down.","start":310.47998,"end":312.09998,"sentiment":"neutral","sentiment_score":-0.0015833373181521893},{"text":"My, like, yeah, if that's okay.","start":318.0,"end":326.605,"sentiment":"neutral","sentiment_score":0.05348790825034181}],"sentiment":"neutral","sentiment_score":0.051755530048946015,"num_words":38,"start":303.605,"end":326.605},{"sentences":[{"text":"Yeah.","start":331.625,"end":332.125,"sentiment":"neutral","sentiment_score":0.04614874720573425},{"text":"Perfect.","start":332.585,"end":332.98502,"sentiment":"positive","sentiment_score":0.4094974100589752},{"text":"That would be way better.","start":332.98502,"end":334.125,"sentiment":"neutral","sentiment_score":0.28581041395664214},{"text":"Okay.","start":335.15,"end":335.47,"sentiment":"positive","sentiment_score":0.33635246753692627},{"text":"Awesome.","start":335.47,"end":335.71002,"sentiment":"positive","sentiment_score":0.5382179617881775}],"sentiment":"neutral","sentiment_score":0.3065854062636693,"num_words":9,"start":331.625,"end":335.71002},{"sentences":[{"text":"Thank you so much.","start":335.71002,"end":339.81,"sentiment":"neutral","sentiment_score":0.2974570654332638},{"text":"Mhmm.","start":344.59,"end":345.09,"sentiment":"neutral","sentiment_score":0.0353257842361927},{"text":"Mhmm.","start":347.55002,"end":348.05002,"sentiment":"neutral","sentiment_score":-0.028391757979989052},{"text":"Mhmm.","start":350.27002,"end":350.77002,"sentiment":"neutral","sentiment_score":0.22986739873886108},{"text":"Awesome.","start":351.38498,"end":351.865,"sentiment":"positive","sentiment_score":0.841686487197876}],"sentiment":"neutral","sentiment_score":0.2835395217407495,"num_words":8,"start":335.71002,"end":351.865},{"sentences":[{"text":"Thank you so much.","start":351.865,"end":352.66498,"sentiment":"positive","sentiment_score":0.8709076046943665},{"text":"I really appreciate it.","start":352.66498,"end":353.88498,"sentiment":"positive","sentiment_score":0.8712509423494339},{"text":"Okay.","start":355.305,"end":355.805,"sentiment":"positive","sentiment_score":0.6107956171035767},{"text":"You too.","start":356.34497,"end":357.085,"sentiment":"positive","sentiment_score":0.3377702832221985},{"text":"Bye.","start":357.145,"end":357.645,"sentiment":"neutral","sentiment_score":0.1533266305923462}],"sentiment":"positive","sentiment_score":0.7006914168596268,"num_words":12,"start":351.865,"end":357.645}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Amy.\n\nChannel 0: Hello, Amy. My name is Mary, and I'm calling from Airtel accounts department. How are you doing today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's good to hear. I'm doing great as well. Thank you so much for asking. Yeah. I'm just ringing up regarding your inquiry about some dollars and cents about...\n\nI mean, after making a payment.\n\nChannel 1: Yeah. I was, like, charged a, like, a fee, I guess.\n\nChannel 0: How much was it again?\n\nChannel 1: Let me just quickly double check.\n\nChannel 0: Alright. No worries. Please take your time.\n\nChannel 1: It was an extra $3 and 8\n\nChannel 0: Oh, okay. Alright. So I believe you used your bank account to process the payment. Correct?\n\nChannel 1: cents. I think I think so.\n\nChannel 0: Yeah. So, Amy, the $3.08 that you're seeing is actually the... For the payer's fee that is associated processing the payment through your bank account. So if... I mean, for your convenience...\n\nAnd also, I don't wanna... I don't want you paying extra. Your... You you know, we've already paying for taxes, and\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: it will be a hassle as well if we are also paying for the processing fee. So I wanna help you. I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that\n\nChannel 1: Yeah. Okay.\n\nChannel 0: we can, yeah, so that, you know, we can automatically process the payment. Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something. Correct?\n\nChannel 1: Okay. Yeah. So how can I\n\nChannel 0: I...\n\nChannel 1: how can I do that?\n\nChannel 0: Well,\n\nChannel 1: Again,\n\nChannel 0: I\n\nChannel 1: instead\n\nChannel 0: can\n\nChannel 1: of...\n\nChannel 0: definitely...\n\nChannel 1: Because I think I set up a direct debit, but, yeah, they must have put through my\n\nChannel 0: Oh,\n\nChannel 1: bank details\n\nChannel 0: I see.\n\nChannel 1: instead.\n\nChannel 0: Sure. No worries. I can help you set up your card. Just give me one second. Yeah.\n\nYour direct debit or... I mean, a debit is already added on on this account. Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please?\n\nChannel 1: So, yeah, the car should be added. Sorry. Let me just\n\nChannel 0: Oh, it is a bank account.\n\nChannel 1: Mhmm. Right.\n\nChannel 0: Right?\n\nChannel 1: Okay. So... Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: So does it need to be changed\n\nChannel 0: Yeah.\n\nChannel 1: to a\n\nChannel 0: Sure.\n\nChannel 1: credit\n\nChannel 0: No\n\nChannel 1: card?\n\nChannel 0: worries. Yes. So that you no longer be charging for $3.08 every time you\n\nChannel 1: Right.\n\nChannel 0: process?\n\nChannel 1: So why didn't why didn't they let me know that when I went through? Because she said...\n\nChannel 0: Yes.\n\nChannel 1: I asked her... When I... I think I don't know who I spoke to. I... They said, do you wanna go through, like, bank details or credit card?\n\nAnd I was like, oh, is there, like, a difference? And she didn't didn't say that there\n\nChannel 0: I...\n\nChannel 1: was a difference.\n\nChannel 0: I'm so sorry to hear that,\n\nChannel 1: Yeah. That's okay.\n\nChannel 0: Amy, but it's actually... I I mean, it depends on the issuing bank.\n\nChannel 1: Right. Okay.\n\nChannel 0: Yeah. So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account. Okay?\n\nChannel 1: Yeah. I just don't have my card... My actual physical card on me at the moment.\n\nChannel 0: Mhmm.\n\nChannel 1: I can do this online, kinda. Because\n\nChannel 0: I'm\n\nChannel 1: I just\n\nChannel 0: sorry?\n\nChannel 1: log in through my... Can I do this online? Like, if I log in through my account later on,\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Sure.\n\nChannel 1: can,\n\nChannel 0: I can\n\nChannel 1: like,\n\nChannel 0: send\n\nChannel 1: change\n\nChannel 0: you...\n\nChannel 1: that?\n\nChannel 0: Yeah. Sure. Yeah. I just want to make sure that, you know, you have your your login credentials.\n\nChannel 1: Yes.\n\nChannel 0: Yep. Okay. So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment. It'll take, time to recycle your account. Okay?\n\nChannel 1: Okay.\n\nChannel 0: But you\n\nChannel 1: Yeah.\n\nChannel 0: don't have to pay for it again.\n\nChannel 1: Okay. Okay. Cool.\n\nChannel 0: Okay. Alright. So if\n\nChannel 1: What\n\nChannel 0: there's...\n\nChannel 1: was the, yeah, what was the details for me to log in? Just so I can just confirm that?\n\nChannel 0: This\n\nChannel 1: My password\n\nChannel 0: is\n\nChannel 1: should be\n\nChannel 0: 8...\n\nChannel 1: the same, so I'd be fine with that. I just need, like, a... I don't know if I\n\nChannel 0: Okay.\n\nChannel 1: wrote it down.\n\nChannel 0: Could you provide me the last five digits of your portal login that you have there in your end?\n\nChannel 1: My, like,\n\nChannel 0: The login? Or I can send it to you via email. You know, it's more convenient.\n\nChannel 1: yeah, if that's okay.\n\nChannel 0: Oh, okay. Oh, sure. I can send it via email with the instruction and also your login\n\nChannel 1: Yeah.\n\nChannel 0: credentials.\n\nChannel 1: Perfect. That would be\n\nChannel 0: Correct.\n\nChannel 1: way better. Okay. Awesome. Thank\n\nChannel 0: Yeah. Alright.\n\nChannel 1: you so\n\nChannel 0: So Okay. No worries. Everything for you, Amy. And if\n\nChannel 1: much.\n\nChannel 0: there's anything you need for your assistance, like adding this... I mean, adding your card in your account,\n\nChannel 1: Mhmm.\n\nChannel 0: if there... If you encounter an error, please don't\n\nChannel 1: Mhmm.\n\nChannel 0: hesitate to call us or reply to my email, and we'll\n\nChannel 1: Mhmm.\n\nChannel 0: be more than happy to assist.\n\nChannel 1: Awesome.\n\nChannel 0: Okay?\n\nChannel 1: Thank you so much. I really appreciate it.\n\nChannel 0: Thank you, Amy. Have\n\nChannel 1: Okay.\n\nChannel 0: a great day. Goodbye for\n\nChannel 1: You\n\nChannel 0: now.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.06748612225055695},{"text":"This is Amy.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0687247986594836}],"sentiment":"neutral","sentiment_score":0.06841512955725193,"channel":1,"num_words":4,"start":1.04,"end":2.1799998},{"sentences":[{"text":"Hello, Amy.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.12397728487849236},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":4.08,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.12399688092145053},{"text":"How are you doing today?","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.20923632979393006}],"sentiment":"neutral","sentiment_score":0.14767232827014393,"channel":0,"num_words":18,"start":3.1999998,"end":9.22},{"sentences":[{"text":"Good.","start":9.36,"end":9.599999,"sentiment":"positive","sentiment_score":0.5855168104171753},{"text":"Thank you.","start":9.599999,"end":10.0,"sentiment":"positive","sentiment_score":0.6510373950004578},{"text":"How are you?","start":10.0,"end":10.82,"sentiment":"positive","sentiment_score":0.37690526247024536}],"sentiment":"positive","sentiment_score":0.5030512313048044,"channel":1,"num_words":6,"start":9.36,"end":10.82},{"sentences":[{"text":"That's good to hear.","start":11.36,"end":12.16,"sentiment":"positive","sentiment_score":0.7030618190765381},{"text":"I'm doing great as well.","start":12.16,"end":13.36,"sentiment":"positive","sentiment_score":0.789903175830841},{"text":"Thank you so much for asking.","start":13.36,"end":14.74,"sentiment":"positive","sentiment_score":0.722752978404363},{"text":"Yeah.","start":15.1449995,"end":15.464999,"sentiment":"neutral","sentiment_score":0.06521664559841156},{"text":"I'm just ringing up regarding your inquiry about some dollars and cents about...","start":15.464999,"end":22.365,"sentiment":"neutral","sentiment_score":-0.012451145511407118}],"sentiment":"positive","sentiment_score":0.3793666475805743,"channel":0,"num_words":29,"start":11.36,"end":22.365},{"sentences":[{"text":"I mean, after making a payment.","start":22.585,"end":24.365,"sentiment":"neutral","sentiment_score":-0.02093450476725896}],"sentiment":"neutral","sentiment_score":-0.02093450476725896,"channel":0,"num_words":6,"start":22.585,"end":24.365},{"sentences":[{"text":"Yeah.","start":25.345,"end":25.845,"sentiment":"neutral","sentiment_score":-0.08926696330308914},{"text":"I was, like, charged a, like, a fee, I guess.","start":26.145,"end":29.845,"sentiment":"neutral","sentiment_score":-0.10745999738574027}],"sentiment":"neutral","sentiment_score":-0.10580608519640836,"channel":1,"num_words":11,"start":25.345,"end":29.845},{"sentences":[{"text":"How much was it again?","start":31.36,"end":33.06,"sentiment":"neutral","sentiment_score":-0.09320908784866333}],"sentiment":"neutral","sentiment_score":-0.09320908784866333,"channel":0,"num_words":5,"start":31.36,"end":33.06},{"sentences":[{"text":"Let me just quickly double check.","start":33.75,"end":35.45,"sentiment":"neutral","sentiment_score":-0.046928648526469864}],"sentiment":"neutral","sentiment_score":-0.046928648526469864,"channel":1,"num_words":6,"start":33.75,"end":35.45},{"sentences":[{"text":"Alright.","start":36.48,"end":36.8,"sentiment":"neutral","sentiment_score":0.02811034582555294},{"text":"No worries.","start":36.8,"end":37.36,"sentiment":"neutral","sentiment_score":0.05098215490579605},{"text":"Please take your time.","start":37.36,"end":38.58,"sentiment":"neutral","sentiment_score":0.060025978833436966}],"sentiment":"neutral","sentiment_score":0.05288265299584184,"channel":0,"num_words":7,"start":36.48,"end":38.58},{"sentences":[{"text":"It was an extra $3 and 8","start":99.92999,"end":101.655,"sentiment":"neutral","sentiment_score":-0.0033981685659715106}],"sentiment":"neutral","sentiment_score":-0.0033981685659715106,"channel":1,"num_words":7,"start":99.92999,"end":101.655},{"sentences":[{"text":"Oh, okay.","start":102.795006,"end":103.935005,"sentiment":"neutral","sentiment_score":0.040295813232660294},{"text":"Alright.","start":104.475006,"end":104.975006,"sentiment":"neutral","sentiment_score":0.042813025414943695},{"text":"So I believe you used your bank account to process the payment.","start":105.115005,"end":109.435005,"sentiment":"neutral","sentiment_score":0.028639958860973518},{"text":"Correct?","start":109.435005,"end":109.83,"sentiment":"neutral","sentiment_score":0.01896168291568756}],"sentiment":"neutral","sentiment_score":0.030377865070477128,"channel":0,"num_words":16,"start":102.795006,"end":109.83},{"sentences":[{"text":"cents.","start":110.215,"end":110.715,"sentiment":"neutral","sentiment_score":-0.002241599140688777},{"text":"I think I think so.","start":111.335,"end":113.034996,"sentiment":"neutral","sentiment_score":0.010331709682941437}],"sentiment":"neutral","sentiment_score":0.0082361582123364,"channel":1,"num_words":6,"start":110.215,"end":113.034996},{"sentences":[{"text":"Yeah.","start":113.83,"end":114.33,"sentiment":"neutral","sentiment_score":0.013141495175659657},{"text":"So, Amy, the $3.08 that you're seeing is actually the...","start":114.47,"end":119.03,"sentiment":"neutral","sentiment_score":0.0025236992281861604},{"text":"For the payer's fee that is associated processing the payment through your bank account.","start":119.03,"end":123.43,"sentiment":"neutral","sentiment_score":-0.02006228773721627},{"text":"So if...","start":123.43,"end":125.255005,"sentiment":"neutral","sentiment_score":-0.002644849941134453},{"text":"I mean, for your convenience...","start":125.395004,"end":126.855,"sentiment":"neutral","sentiment_score":0.00035554375499486924}],"sentiment":"neutral","sentiment_score":-0.007687672561587533,"channel":0,"num_words":32,"start":113.83,"end":126.855},{"sentences":[{"text":"And also, I don't wanna...","start":127.075005,"end":128.535,"sentiment":"neutral","sentiment_score":-0.10498464256525039},{"text":"I don't want you paying extra.","start":129.55501,"end":131.095,"sentiment":"neutral","sentiment_score":-0.1837079053123792},{"text":"Your...","start":131.715,"end":132.215,"sentiment":"neutral","sentiment_score":-0.06606794148683548},{"text":"You you know, we've already paying for taxes, and","start":132.995,"end":137.36,"sentiment":"neutral","sentiment_score":-0.11005711555480957}],"sentiment":"neutral","sentiment_score":-0.12779774410384043,"channel":0,"num_words":21,"start":127.075005,"end":137.36},{"sentences":[{"text":"Mhmm.","start":137.765,"end":137.845,"sentiment":"neutral","sentiment_score":-0.07250635325908661},{"text":"Yeah.","start":137.845,"end":138.345,"sentiment":"neutral","sentiment_score":-0.054706864058971405}],"sentiment":"neutral","sentiment_score":-0.06360660865902901,"channel":1,"num_words":2,"start":137.765,"end":138.345},{"sentences":[{"text":"it will be a hassle as well if we are also paying for the processing fee.","start":137.9,"end":142.37999,"sentiment":"neutral","sentiment_score":-0.12669689813628793},{"text":"So I wanna help you.","start":142.37999,"end":143.68,"sentiment":"neutral","sentiment_score":0.0805517464876175},{"text":"I would suggest to set up your direct...","start":144.14,"end":146.78,"sentiment":"neutral","sentiment_score":0.10299343802034855},{"text":"I mean, or credit card or Mastercard in your account so that","start":146.78,"end":150.825,"sentiment":"neutral","sentiment_score":0.07563903741538525}],"sentiment":"neutral","sentiment_score":0.002615227204997365,"channel":0,"num_words":41,"start":137.9,"end":150.825},{"sentences":[{"text":"Yeah.","start":150.60999,"end":150.68999,"sentiment":"neutral","sentiment_score":0.08374258875846863},{"text":"Okay.","start":150.68999,"end":151.18999,"sentiment":"neutral","sentiment_score":0.1491498202085495}],"sentiment":"neutral","sentiment_score":0.11644620448350906,"channel":1,"num_words":2,"start":150.60999,"end":151.18999},{"sentences":[{"text":"we can, yeah, so that, you know, we can automatically process the payment.","start":150.825,"end":157.08499,"sentiment":"neutral","sentiment_score":0.20434614098989046},{"text":"Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something.","start":157.14499,"end":166.64,"sentiment":"neutral","sentiment_score":0.18265204747085986},{"text":"Correct?","start":166.7,"end":167.2,"sentiment":"neutral","sentiment_score":0.10011176764965056}],"sentiment":"neutral","sentiment_score":0.18804347817156766,"channel":0,"num_words":37,"start":150.825,"end":167.2},{"sentences":[{"text":"Okay.","start":167.12999,"end":167.62999,"sentiment":"neutral","sentiment_score":0.07829709351062775},{"text":"Yeah.","start":167.68999,"end":168.09,"sentiment":"neutral","sentiment_score":0.07588468492031097},{"text":"So how can I","start":168.09,"end":169.31,"sentiment":"neutral","sentiment_score":0.06118395831435919}],"sentiment":"neutral","sentiment_score":0.06648626861472924,"channel":1,"num_words":6,"start":167.12999,"end":169.31},{"sentences":[{"text":"I...","start":169.1,"end":169.6,"sentiment":"neutral","sentiment_score":0.05223413184285164}],"sentiment":"neutral","sentiment_score":0.05223413184285164,"channel":0,"num_words":1,"start":169.1,"end":169.6},{"sentences":[{"text":"how can I do that?","start":169.53,"end":170.82999,"sentiment":"neutral","sentiment_score":0.06171502843499184}],"sentiment":"neutral","sentiment_score":0.06171502843499184,"channel":1,"num_words":5,"start":169.53,"end":170.82999},{"sentences":[{"text":"Well,","start":171.5,"end":171.74,"sentiment":"neutral","sentiment_score":0.008850811049342155}],"sentiment":"neutral","sentiment_score":0.008850811049342155,"channel":0,"num_words":1,"start":171.5,"end":171.74},{"sentences":[{"text":"Again,","start":171.53,"end":171.84999,"sentiment":"neutral","sentiment_score":0.011295754462480543}],"sentiment":"neutral","sentiment_score":0.011295754462480543,"channel":1,"num_words":1,"start":171.53,"end":171.84999},{"sentences":[{"text":"I","start":171.74,"end":171.90001,"sentiment":"neutral","sentiment_score":0.011108167469501495}],"sentiment":"neutral","sentiment_score":0.011108167469501495,"channel":0,"num_words":1,"start":171.74,"end":171.90001},{"sentences":[{"text":"instead","start":171.84999,"end":172.09,"sentiment":"neutral","sentiment_score":-0.005419548600912094}],"sentiment":"neutral","sentiment_score":-0.005419548600912094,"channel":1,"num_words":1,"start":171.84999,"end":172.09},{"sentences":[{"text":"can","start":171.90001,"end":172.14,"sentiment":"neutral","sentiment_score":0.016787856817245483}],"sentiment":"neutral","sentiment_score":0.016787856817245483,"channel":0,"num_words":1,"start":171.90001,"end":172.14},{"sentences":[{"text":"of...","start":172.09,"end":172.17,"sentiment":"neutral","sentiment_score":0.003618573769927025}],"sentiment":"neutral","sentiment_score":0.003618573769927025,"channel":1,"num_words":1,"start":172.09,"end":172.17},{"sentences":[{"text":"definitely...","start":172.14,"end":172.64,"sentiment":"neutral","sentiment_score":0.010402549989521503}],"sentiment":"neutral","sentiment_score":0.010402549989521503,"channel":0,"num_words":1,"start":172.14,"end":172.64},{"sentences":[{"text":"Because I think I set up a direct debit, but, yeah, they must have put through my","start":172.17,"end":175.62999,"sentiment":"neutral","sentiment_score":0.02592643366797882}],"sentiment":"neutral","sentiment_score":0.02592643366797882,"channel":1,"num_words":17,"start":172.17,"end":175.62999},{"sentences":[{"text":"Oh,","start":176.78,"end":177.28,"sentiment":"neutral","sentiment_score":-0.001467105932533741}],"sentiment":"neutral","sentiment_score":-0.001467105932533741,"channel":0,"num_words":1,"start":176.78,"end":177.28},{"sentences":[{"text":"bank details","start":177.12999,"end":177.87,"sentiment":"neutral","sentiment_score":-0.002571245655417442}],"sentiment":"neutral","sentiment_score":-0.002571245655417442,"channel":1,"num_words":2,"start":177.12999,"end":177.87},{"sentences":[{"text":"I see.","start":177.42,"end":178.16,"sentiment":"neutral","sentiment_score":-0.0018551931716501713}],"sentiment":"neutral","sentiment_score":-0.0018551931716501713,"channel":0,"num_words":2,"start":177.42,"end":178.16},{"sentences":[{"text":"instead.","start":177.93,"end":178.43,"sentiment":"neutral","sentiment_score":0.008386071771383286}],"sentiment":"neutral","sentiment_score":0.008386071771383286,"channel":1,"num_words":1,"start":177.93,"end":178.43},{"sentences":[{"text":"Sure.","start":179.325,"end":179.64499,"sentiment":"neutral","sentiment_score":0.210435152053833},{"text":"No worries.","start":179.64499,"end":180.045,"sentiment":"neutral","sentiment_score":0.27896934747695923},{"text":"I can help you set up your card.","start":180.045,"end":182.28499,"sentiment":"positive","sentiment_score":0.3768460229039192},{"text":"Just give me one second.","start":182.28499,"end":183.665,"sentiment":"neutral","sentiment_score":0.2339303821325302},{"text":"Yeah.","start":184.36499,"end":184.605,"sentiment":"neutral","sentiment_score":0.19170674681663513}],"sentiment":"neutral","sentiment_score":0.30261768751284657,"channel":0,"num_words":17,"start":179.325,"end":184.605},{"sentences":[{"text":"Your direct debit or...","start":184.605,"end":185.965,"sentiment":"neutral","sentiment_score":0.11296699568629265},{"text":"I mean, a debit is already added on on this account.","start":185.965,"end":190.765,"sentiment":"neutral","sentiment_score":0.16889496350830252},{"text":"Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please?","start":190.765,"end":197.96,"sentiment":"neutral","sentiment_score":0.14588672935962677}],"sentiment":"neutral","sentiment_score":0.1489220203831792,"channel":0,"num_words":40,"start":184.605,"end":197.96},{"sentences":[{"text":"So, yeah, the car should be added.","start":197.70999,"end":199.95,"sentiment":"neutral","sentiment_score":0.12925231563193457},{"text":"Sorry.","start":199.95,"end":200.26999,"sentiment":"neutral","sentiment_score":-0.0742603987455368},{"text":"Let me just","start":200.26999,"end":201.09,"sentiment":"neutral","sentiment_score":-0.0455315870543321}],"sentiment":"neutral","sentiment_score":0.06308282268318263,"channel":1,"num_words":11,"start":197.70999,"end":201.09},{"sentences":[{"text":"Oh, it is a bank account.","start":206.5,"end":209.205,"sentiment":"neutral","sentiment_score":-0.045072282354036965}],"sentiment":"neutral","sentiment_score":-0.045072282354036965,"channel":0,"num_words":6,"start":206.5,"end":209.205},{"sentences":[{"text":"Mhmm.","start":209.69499,"end":210.19499,"sentiment":"neutral","sentiment_score":-0.0034565688110888004},{"text":"Right.","start":210.255,"end":210.655,"sentiment":"neutral","sentiment_score":0.008298260159790516}],"sentiment":"neutral","sentiment_score":0.0024208456743508577,"channel":1,"num_words":2,"start":209.69499,"end":210.655},{"sentences":[{"text":"Right?","start":210.465,"end":210.965,"sentiment":"neutral","sentiment_score":0.003080276772379875}],"sentiment":"neutral","sentiment_score":0.003080276772379875,"channel":0,"num_words":1,"start":210.465,"end":210.965},{"sentences":[{"text":"Okay.","start":210.655,"end":211.135,"sentiment":"neutral","sentiment_score":-0.0036379192024469376},{"text":"So...","start":211.135,"end":211.635,"sentiment":"neutral","sentiment_score":-0.0061921956948935986},{"text":"Yeah.","start":211.775,"end":212.015,"sentiment":"neutral","sentiment_score":-0.00424669124186039}],"sentiment":"neutral","sentiment_score":-0.0046922687130669756,"channel":1,"num_words":3,"start":210.655,"end":212.015},{"sentences":[{"text":"Mhmm.","start":211.905,"end":212.405,"sentiment":"neutral","sentiment_score":-0.006715129129588604}],"sentiment":"neutral","sentiment_score":-0.006715129129588604,"channel":0,"num_words":1,"start":211.905,"end":212.405},{"sentences":[{"text":"So does it need to be changed","start":212.015,"end":213.715,"sentiment":"neutral","sentiment_score":-0.014285492045538766}],"sentiment":"neutral","sentiment_score":-0.014285492045538766,"channel":1,"num_words":7,"start":212.015,"end":213.715},{"sentences":[{"text":"Yeah.","start":214.545,"end":214.86499,"sentiment":"neutral","sentiment_score":0.01125948317348957}],"sentiment":"neutral","sentiment_score":0.01125948317348957,"channel":0,"num_words":1,"start":214.545,"end":214.86499},{"sentences":[{"text":"to a","start":214.575,"end":214.895,"sentiment":"neutral","sentiment_score":0.0226885499432683}],"sentiment":"neutral","sentiment_score":0.0226885499432683,"channel":1,"num_words":2,"start":214.575,"end":214.895},{"sentences":[{"text":"Sure.","start":214.86499,"end":215.105,"sentiment":"neutral","sentiment_score":0.03653399273753166}],"sentiment":"neutral","sentiment_score":0.03653399273753166,"channel":0,"num_words":1,"start":214.86499,"end":215.105},{"sentences":[{"text":"credit","start":214.895,"end":215.295,"sentiment":"neutral","sentiment_score":0.0425109937787056}],"sentiment":"neutral","sentiment_score":0.0425109937787056,"channel":1,"num_words":1,"start":214.895,"end":215.295},{"sentences":[{"text":"No","start":215.105,"end":215.345,"sentiment":"neutral","sentiment_score":0.045895591378211975}],"sentiment":"neutral","sentiment_score":0.045895591378211975,"channel":0,"num_words":1,"start":215.105,"end":215.345},{"sentences":[{"text":"card?","start":215.295,"end":215.795,"sentiment":"neutral","sentiment_score":0.028488371521234512}],"sentiment":"neutral","sentiment_score":0.028488371521234512,"channel":1,"num_words":1,"start":215.295,"end":215.795},{"sentences":[{"text":"worries.","start":215.345,"end":215.845,"sentiment":"neutral","sentiment_score":0.07277484238147736},{"text":"Yes.","start":216.625,"end":217.025,"sentiment":"neutral","sentiment_score":0.1620320826768875},{"text":"So that you no longer be charging for $3.08 every time you","start":217.025,"end":222.24,"sentiment":"neutral","sentiment_score":0.20838926484187445}],"sentiment":"neutral","sentiment_score":0.19539129308291844,"channel":0,"num_words":14,"start":215.345,"end":222.24},{"sentences":[{"text":"Right.","start":221.97,"end":222.47,"sentiment":"neutral","sentiment_score":0.11761215329170228}],"sentiment":"neutral","sentiment_score":0.11761215329170228,"channel":1,"num_words":1,"start":221.97,"end":222.47},{"sentences":[{"text":"process?","start":222.40001,"end":222.90001,"sentiment":"neutral","sentiment_score":-0.002680029720067978}],"sentiment":"neutral","sentiment_score":-0.002680029720067978,"channel":0,"num_words":1,"start":222.40001,"end":222.90001},{"sentences":[{"text":"So why didn't why didn't they let me know that when I went through?","start":222.61,"end":225.97,"sentiment":"neutral","sentiment_score":-0.20796728879213333},{"text":"Because she said...","start":225.97,"end":226.84999,"sentiment":"neutral","sentiment_score":-0.13618192573388418}],"sentiment":"neutral","sentiment_score":-0.19529928354655995,"channel":1,"num_words":17,"start":222.61,"end":226.84999},{"sentences":[{"text":"Yes.","start":226.8,"end":227.3,"sentiment":"neutral","sentiment_score":-0.07677672803401947}],"sentiment":"neutral","sentiment_score":-0.07677672803401947,"channel":0,"num_words":1,"start":226.8,"end":227.3},{"sentences":[{"text":"I asked her...","start":226.84999,"end":227.75,"sentiment":"neutral","sentiment_score":-0.10913391162951787},{"text":"When I...","start":228.20999,"end":228.53,"sentiment":"neutral","sentiment_score":-0.16642528027296066},{"text":"I think I don't know who I spoke to.","start":228.53,"end":229.89,"sentiment":"neutral","sentiment_score":-0.20772678156693777},{"text":"I...","start":229.89,"end":230.12999,"sentiment":"neutral","sentiment_score":-0.12217316031455994},{"text":"They said, do you wanna go through, like, bank details or credit card?","start":230.12999,"end":233.17,"sentiment":"neutral","sentiment_score":-0.14687863851969057}],"sentiment":"neutral","sentiment_score":-0.16290674252169474,"channel":1,"num_words":28,"start":226.84999,"end":233.17},{"sentences":[{"text":"And I was like, oh, is there, like, a difference?","start":233.17,"end":234.64499,"sentiment":"neutral","sentiment_score":-0.22104593962430955},{"text":"And she didn't didn't say that there","start":234.64499,"end":236.245,"sentiment":"neutral","sentiment_score":-0.24219770303794316}],"sentiment":"neutral","sentiment_score":-0.2297554892652175,"channel":1,"num_words":17,"start":233.17,"end":236.245},{"sentences":[{"text":"I...","start":236.175,"end":236.675,"sentiment":"neutral","sentiment_score":-0.2853914499282837}],"sentiment":"neutral","sentiment_score":-0.2853914499282837,"channel":0,"num_words":1,"start":236.175,"end":236.675},{"sentences":[{"text":"was a difference.","start":236.245,"end":237.06499,"sentiment":"neutral","sentiment_score":-0.25557682911554974}],"sentiment":"neutral","sentiment_score":-0.25557682911554974,"channel":1,"num_words":3,"start":236.245,"end":237.06499},{"sentences":[{"text":"I'm so sorry to hear that,","start":237.85501,"end":239.63501,"sentiment":"negative","sentiment_score":-0.3855620175600052}],"sentiment":"negative","sentiment_score":-0.3855620175600052,"channel":0,"num_words":6,"start":237.85501,"end":239.63501},{"sentences":[{"text":"Yeah.","start":239.44499,"end":239.685,"sentiment":"neutral","sentiment_score":-0.1958337426185608},{"text":"That's okay.","start":239.685,"end":240.34499,"sentiment":"neutral","sentiment_score":-0.07549479603767395}],"sentiment":"neutral","sentiment_score":-0.1156077782313029,"channel":1,"num_words":3,"start":239.44499,"end":240.34499},{"sentences":[{"text":"Amy, but it's actually...","start":239.85501,"end":241.875,"sentiment":"neutral","sentiment_score":-0.10127033106982708},{"text":"I I mean, it depends on the issuing bank.","start":242.015,"end":244.755,"sentiment":"neutral","sentiment_score":-0.13830106208721796}],"sentiment":"neutral","sentiment_score":-0.12690699100494385,"channel":0,"num_words":13,"start":239.85501,"end":244.755},{"sentences":[{"text":"Right.","start":245.765,"end":246.08499,"sentiment":"neutral","sentiment_score":-0.04265458881855011},{"text":"Okay.","start":246.08499,"end":246.58499,"sentiment":"neutral","sentiment_score":-0.028239881619811055}],"sentiment":"neutral","sentiment_score":-0.035447235219180584,"channel":1,"num_words":2,"start":245.765,"end":246.58499},{"sentences":[{"text":"Yeah.","start":246.93999,"end":247.43999,"sentiment":"neutral","sentiment_score":-0.027285724878311157},{"text":"So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account.","start":247.57999,"end":253.01999,"sentiment":"neutral","sentiment_score":0.0006451208306395489},{"text":"Okay?","start":253.01999,"end":253.51999,"sentiment":"neutral","sentiment_score":-0.04604112729430199}],"sentiment":"neutral","sentiment_score":-0.002339562922716141,"channel":0,"num_words":25,"start":246.93999,"end":253.51999},{"sentences":[{"text":"Yeah.","start":253.34,"end":253.66,"sentiment":"neutral","sentiment_score":-0.1327623724937439},{"text":"I just don't have my card...","start":253.66,"end":255.09999,"sentiment":"neutral","sentiment_score":-0.2508508910735448},{"text":"My actual physical card on me at the moment.","start":255.09999,"end":258.0,"sentiment":"neutral","sentiment_score":-0.23229995204342735}],"sentiment":"neutral","sentiment_score":-0.2330354554578662,"channel":1,"num_words":16,"start":253.34,"end":258.0},{"sentences":[{"text":"Mhmm.","start":257.97998,"end":258.47998,"sentiment":"neutral","sentiment_score":-0.07543641328811646}],"sentiment":"neutral","sentiment_score":-0.07543641328811646,"channel":0,"num_words":1,"start":257.97998,"end":258.47998},{"sentences":[{"text":"I can do this online, kinda.","start":259.74,"end":261.6,"sentiment":"neutral","sentiment_score":-0.07736389463146527},{"text":"Because","start":262.63498,"end":262.955,"sentiment":"neutral","sentiment_score":-0.16089510917663574}],"sentiment":"neutral","sentiment_score":-0.08929692528077535,"channel":1,"num_words":7,"start":259.74,"end":262.955},{"sentences":[{"text":"I'm","start":262.935,"end":263.175,"sentiment":"neutral","sentiment_score":-0.21813003718852997}],"sentiment":"neutral","sentiment_score":-0.21813003718852997,"channel":0,"num_words":1,"start":262.935,"end":263.175},{"sentences":[{"text":"I just","start":262.955,"end":263.19498,"sentiment":"neutral","sentiment_score":-0.232416070997715}],"sentiment":"neutral","sentiment_score":-0.232416070997715,"channel":1,"num_words":2,"start":262.955,"end":263.19498},{"sentences":[{"text":"sorry?","start":263.175,"end":263.675,"sentiment":"neutral","sentiment_score":-0.10402441024780272}],"sentiment":"neutral","sentiment_score":-0.10402441024780272,"channel":0,"num_words":1,"start":263.175,"end":263.675},{"sentences":[{"text":"log in through my...","start":263.19498,"end":263.995,"sentiment":"neutral","sentiment_score":-0.002545539173297584},{"text":"Can I do this online?","start":263.995,"end":264.79498,"sentiment":"neutral","sentiment_score":0.006210014969110489},{"text":"Like, if I log in through my account later on,","start":264.79498,"end":267.13498,"sentiment":"neutral","sentiment_score":0.012253985367715358}],"sentiment":"neutral","sentiment_score":0.007547777464711352,"channel":1,"num_words":19,"start":263.19498,"end":267.13498},{"sentences":[{"text":"Yeah.","start":267.655,"end":268.055,"sentiment":"neutral","sentiment_score":0.0497840940952301}],"sentiment":"neutral","sentiment_score":0.0497840940952301,"channel":0,"num_words":1,"start":267.655,"end":268.055},{"sentences":[{"text":"I","start":267.91498,"end":268.07498,"sentiment":"neutral","sentiment_score":0.07534931600093842}],"sentiment":"neutral","sentiment_score":0.07534931600093842,"channel":1,"num_words":1,"start":267.91498,"end":268.07498},{"sentences":[{"text":"Sure.","start":268.055,"end":268.375,"sentiment":"neutral","sentiment_score":0.09258152544498444}],"sentiment":"neutral","sentiment_score":0.09258152544498444,"channel":0,"num_words":1,"start":268.055,"end":268.375},{"sentences":[{"text":"can,","start":268.07498,"end":268.47498,"sentiment":"neutral","sentiment_score":0.051057785749435425}],"sentiment":"neutral","sentiment_score":0.051057785749435425,"channel":1,"num_words":1,"start":268.07498,"end":268.47498},{"sentences":[{"text":"I can","start":268.375,"end":268.695,"sentiment":"neutral","sentiment_score":0.06314540654420853}],"sentiment":"neutral","sentiment_score":0.06314540654420853,"channel":0,"num_words":2,"start":268.375,"end":268.695},{"sentences":[{"text":"like,","start":268.47498,"end":268.715,"sentiment":"neutral","sentiment_score":0.06002466380596161}],"sentiment":"neutral","sentiment_score":0.06002466380596161,"channel":1,"num_words":1,"start":268.47498,"end":268.715},{"sentences":[{"text":"send","start":268.695,"end":269.01498,"sentiment":"neutral","sentiment_score":0.02849678322672844}],"sentiment":"neutral","sentiment_score":0.02849678322672844,"channel":0,"num_words":1,"start":268.695,"end":269.01498},{"sentences":[{"text":"change","start":268.715,"end":269.03497,"sentiment":"neutral","sentiment_score":0.03860544413328171}],"sentiment":"neutral","sentiment_score":0.03860544413328171,"channel":1,"num_words":1,"start":268.715,"end":269.03497},{"sentences":[{"text":"you...","start":269.01498,"end":269.51498,"sentiment":"neutral","sentiment_score":0.03409188240766525}],"sentiment":"neutral","sentiment_score":0.03409188240766525,"channel":0,"num_words":1,"start":269.01498,"end":269.51498},{"sentences":[{"text":"that?","start":269.03497,"end":269.53497,"sentiment":"neutral","sentiment_score":0.04647935554385185}],"sentiment":"neutral","sentiment_score":0.04647935554385185,"channel":1,"num_words":1,"start":269.03497,"end":269.53497},{"sentences":[{"text":"Yeah.","start":270.29498,"end":270.615,"sentiment":"neutral","sentiment_score":0.058649882674217224},{"text":"Sure.","start":270.615,"end":271.115,"sentiment":"neutral","sentiment_score":0.07326625287532806},{"text":"Yeah.","start":271.495,"end":271.735,"sentiment":"neutral","sentiment_score":0.05322657898068428},{"text":"I just want to make sure that, you know, you have your your login credentials.","start":271.735,"end":277.26,"sentiment":"neutral","sentiment_score":0.038540519898136456}],"sentiment":"neutral","sentiment_score":0.04240280627790424,"channel":0,"num_words":18,"start":270.29498,"end":277.26},{"sentences":[{"text":"Yes.","start":278.11002,"end":278.61002,"sentiment":"neutral","sentiment_score":0.09105651825666428}],"sentiment":"neutral","sentiment_score":0.09105651825666428,"channel":1,"num_words":1,"start":278.11002,"end":278.61002},{"sentences":[{"text":"Yep.","start":278.52002,"end":279.02002,"sentiment":"neutral","sentiment_score":0.08902891725301743},{"text":"Okay.","start":279.24002,"end":279.74002,"sentiment":"neutral","sentiment_score":0.08451588451862335},{"text":"So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment.","start":280.04,"end":290.54,"sentiment":"neutral","sentiment_score":0.018384812303401273},{"text":"It'll take, time to recycle your account.","start":291.51498,"end":294.07498,"sentiment":"neutral","sentiment_score":0.035242870450019836},{"text":"Okay?","start":294.07498,"end":294.57498,"sentiment":"neutral","sentiment_score":0.061202287673950195}],"sentiment":"neutral","sentiment_score":0.026015557420368377,"channel":0,"num_words":39,"start":278.52002,"end":294.57498},{"sentences":[{"text":"Okay.","start":294.725,"end":295.125,"sentiment":"neutral","sentiment_score":0.0565992034971714}],"sentiment":"neutral","sentiment_score":0.0565992034971714,"channel":1,"num_words":1,"start":294.725,"end":295.125},{"sentences":[{"text":"But you","start":294.79498,"end":295.19498,"sentiment":"neutral","sentiment_score":0.06303020566701889}],"sentiment":"neutral","sentiment_score":0.06303020566701889,"channel":0,"num_words":2,"start":294.79498,"end":295.19498},{"sentences":[{"text":"Yeah.","start":295.125,"end":295.625,"sentiment":"neutral","sentiment_score":0.08637556433677673}],"sentiment":"neutral","sentiment_score":0.08637556433677673,"channel":1,"num_words":1,"start":295.125,"end":295.625},{"sentences":[{"text":"don't have to pay for it again.","start":295.19498,"end":296.81497,"sentiment":"neutral","sentiment_score":0.019462423399090767}],"sentiment":"neutral","sentiment_score":0.019462423399090767,"channel":0,"num_words":7,"start":295.19498,"end":296.81497},{"sentences":[{"text":"Okay.","start":297.20502,"end":297.70502,"sentiment":"neutral","sentiment_score":0.12470612674951552},{"text":"Okay.","start":297.845,"end":298.245,"sentiment":"neutral","sentiment_score":0.1861622929573059},{"text":"Cool.","start":298.245,"end":298.745,"sentiment":"neutral","sentiment_score":0.2572917342185974}],"sentiment":"neutral","sentiment_score":0.18938671797513962,"channel":1,"num_words":3,"start":297.20502,"end":298.745},{"sentences":[{"text":"Okay.","start":298.555,"end":299.055,"sentiment":"neutral","sentiment_score":0.14043977856636047},{"text":"Alright.","start":299.51498,"end":300.01498,"sentiment":"neutral","sentiment_score":0.1237778663635254},{"text":"So if","start":300.07498,"end":300.47498,"sentiment":"neutral","sentiment_score":0.03785231523215771}],"sentiment":"neutral","sentiment_score":0.08498056884855032,"channel":0,"num_words":4,"start":298.555,"end":300.47498},{"sentences":[{"text":"What","start":300.325,"end":300.565,"sentiment":"neutral","sentiment_score":0.020525317639112473}],"sentiment":"neutral","sentiment_score":0.020525317639112473,"channel":1,"num_words":1,"start":300.325,"end":300.565},{"sentences":[{"text":"there's...","start":300.47498,"end":300.97498,"sentiment":"neutral","sentiment_score":0.032378822565078735}],"sentiment":"neutral","sentiment_score":0.032378822565078735,"channel":0,"num_words":1,"start":300.47498,"end":300.97498},{"sentences":[{"text":"was the, yeah, what was the details for me to log in?","start":300.565,"end":303.605,"sentiment":"neutral","sentiment_score":0.06016878023122748},{"text":"Just so I can just confirm that?","start":303.605,"end":307.19998,"sentiment":"neutral","sentiment_score":0.04971282450216157}],"sentiment":"neutral","sentiment_score":0.056316586015255826,"channel":1,"num_words":19,"start":300.565,"end":307.19998},{"sentences":[{"text":"This","start":307.12,"end":307.52,"sentiment":"neutral","sentiment_score":0.04513596370816231}],"sentiment":"neutral","sentiment_score":0.04513596370816231,"channel":0,"num_words":1,"start":307.12,"end":307.52},{"sentences":[{"text":"My password","start":307.19998,"end":307.75998,"sentiment":"neutral","sentiment_score":0.04809480533003807}],"sentiment":"neutral","sentiment_score":0.04809480533003807,"channel":1,"num_words":2,"start":307.19998,"end":307.75998},{"sentences":[{"text":"is","start":307.52,"end":307.92,"sentiment":"neutral","sentiment_score":0.05564769729971886}],"sentiment":"neutral","sentiment_score":0.05564769729971886,"channel":0,"num_words":1,"start":307.52,"end":307.92},{"sentences":[{"text":"should be","start":307.75998,"end":308.0,"sentiment":"neutral","sentiment_score":0.10956971347332001}],"sentiment":"neutral","sentiment_score":0.10956971347332001,"channel":1,"num_words":2,"start":307.75998,"end":308.0},{"sentences":[{"text":"8...","start":307.92,"end":308.42,"sentiment":"neutral","sentiment_score":0.0678463876247406}],"sentiment":"neutral","sentiment_score":0.0678463876247406,"channel":0,"num_words":1,"start":307.92,"end":308.42},{"sentences":[{"text":"the same, so I'd be fine with that.","start":308.0,"end":309.36,"sentiment":"neutral","sentiment_score":0.1062312563881278},{"text":"I just need, like, a...","start":309.36,"end":310.47998,"sentiment":"neutral","sentiment_score":0.029056106135249136},{"text":"I don't know if I","start":310.47998,"end":311.28,"sentiment":"neutral","sentiment_score":-0.016463210061192512}],"sentiment":"neutral","sentiment_score":0.05071191841529475,"channel":1,"num_words":18,"start":308.0,"end":311.28},{"sentences":[{"text":"Okay.","start":311.2,"end":311.7,"sentiment":"neutral","sentiment_score":0.015900686383247375}],"sentiment":"neutral","sentiment_score":0.015900686383247375,"channel":0,"num_words":1,"start":311.2,"end":311.7},{"sentences":[{"text":"wrote it down.","start":311.28,"end":312.09998,"sentiment":"neutral","sentiment_score":0.023216450586915016}],"sentiment":"neutral","sentiment_score":0.023216450586915016,"channel":1,"num_words":3,"start":311.28,"end":312.09998},{"sentences":[{"text":"Could you provide me the last five digits of your portal login that you have there in your end?","start":312.24,"end":316.66,"sentiment":"neutral","sentiment_score":0.04024922024262579}],"sentiment":"neutral","sentiment_score":0.04024922024262579,"channel":0,"num_words":19,"start":312.24,"end":316.66},{"sentences":[{"text":"My, like,","start":318.0,"end":318.9,"sentiment":"neutral","sentiment_score":0.017416880000382662}],"sentiment":"neutral","sentiment_score":0.017416880000382662,"channel":1,"num_words":2,"start":318.0,"end":318.9},{"sentences":[{"text":"The login?","start":320.815,"end":321.475,"sentiment":"neutral","sentiment_score":0.017216981388628483},{"text":"Or I can send it to you via email.","start":321.695,"end":323.45502,"sentiment":"neutral","sentiment_score":0.05363540475567182},{"text":"You know, it's more convenient.","start":323.45502,"end":324.755,"sentiment":"neutral","sentiment_score":0.08085779547691345}],"sentiment":"neutral","sentiment_score":0.05759009893517941,"channel":0,"num_words":16,"start":320.815,"end":324.755},{"sentences":[{"text":"yeah, if that's okay.","start":325.305,"end":326.605,"sentiment":"neutral","sentiment_score":0.07152342237532139}],"sentiment":"neutral","sentiment_score":0.07152342237532139,"channel":1,"num_words":4,"start":325.305,"end":326.605},{"sentences":[{"text":"Oh, okay.","start":326.655,"end":327.315,"sentiment":"neutral","sentiment_score":0.059736452996730804},{"text":"Oh, sure.","start":327.45502,"end":327.855,"sentiment":"neutral","sentiment_score":0.07698354125022888},{"text":"I can send it via email with the instruction and also your login","start":327.855,"end":331.935,"sentiment":"neutral","sentiment_score":0.07878120472797981}],"sentiment":"neutral","sentiment_score":0.07632915587986216,"channel":0,"num_words":17,"start":326.655,"end":331.935},{"sentences":[{"text":"Yeah.","start":331.625,"end":332.125,"sentiment":"neutral","sentiment_score":0.04614874720573425}],"sentiment":"neutral","sentiment_score":0.04614874720573425,"channel":1,"num_words":1,"start":331.625,"end":332.125},{"sentences":[{"text":"credentials.","start":331.935,"end":332.435,"sentiment":"neutral","sentiment_score":0.04283985495567322}],"sentiment":"neutral","sentiment_score":0.04283985495567322,"channel":0,"num_words":1,"start":331.935,"end":332.435},{"sentences":[{"text":"Perfect.","start":332.585,"end":332.98502,"sentiment":"positive","sentiment_score":0.4094974100589752},{"text":"That would be","start":332.98502,"end":333.385,"sentiment":"neutral","sentiment_score":0.2558472007513046}],"sentiment":"neutral","sentiment_score":0.2942597530782223,"channel":1,"num_words":4,"start":332.585,"end":333.385},{"sentences":[{"text":"Correct.","start":333.375,"end":333.875,"sentiment":"positive","sentiment_score":0.3423205316066742}],"sentiment":"positive","sentiment_score":0.3423205316066742,"channel":0,"num_words":1,"start":333.375,"end":333.875},{"sentences":[{"text":"way better.","start":333.385,"end":334.125,"sentiment":"neutral","sentiment_score":0.33075523376464844},{"text":"Okay.","start":335.15,"end":335.47,"sentiment":"positive","sentiment_score":0.33635246753692627},{"text":"Awesome.","start":335.47,"end":335.71002,"sentiment":"positive","sentiment_score":0.5382179617881775},{"text":"Thank","start":335.71002,"end":336.03,"sentiment":"positive","sentiment_score":0.5217772722244263}],"sentiment":"positive","sentiment_score":0.4115716338157654,"channel":1,"num_words":5,"start":333.385,"end":336.03},{"sentences":[{"text":"Yeah.","start":335.8,"end":335.96,"sentiment":"positive","sentiment_score":0.36583659052848816},{"text":"Alright.","start":335.96,"end":336.44,"sentiment":"neutral","sentiment_score":0.30161070823669434}],"sentiment":"positive","sentiment_score":0.33372364938259125,"channel":0,"num_words":2,"start":335.8,"end":336.44},{"sentences":[{"text":"you so","start":336.03,"end":336.69,"sentiment":"neutral","sentiment_score":0.24722979217767715}],"sentiment":"neutral","sentiment_score":0.24722979217767715,"channel":1,"num_words":2,"start":336.03,"end":336.69},{"sentences":[{"text":"So Okay.","start":336.44,"end":337.03998,"sentiment":"neutral","sentiment_score":0.1574983224272728},{"text":"No worries.","start":337.31998,"end":337.96,"sentiment":"neutral","sentiment_score":0.19086170196533203},{"text":"Everything for you, Amy.","start":337.96,"end":339.08,"sentiment":"neutral","sentiment_score":0.2851830869913101},{"text":"And if","start":339.08,"end":339.4,"sentiment":"neutral","sentiment_score":0.25120633840560913}],"sentiment":"neutral","sentiment_score":0.23398650735616683,"channel":0,"num_words":10,"start":336.44,"end":339.4},{"sentences":[{"text":"much.","start":339.31,"end":339.81,"sentiment":"neutral","sentiment_score":0.17359140515327454}],"sentiment":"neutral","sentiment_score":0.17359140515327454,"channel":1,"num_words":1,"start":339.31,"end":339.81},{"sentences":[{"text":"there's anything you need for your assistance, like adding this...","start":339.4,"end":342.84,"sentiment":"neutral","sentiment_score":0.12254781126976014},{"text":"I mean, adding your card in your account,","start":342.84,"end":344.59998,"sentiment":"neutral","sentiment_score":0.06606946652755141}],"sentiment":"neutral","sentiment_score":0.09744632471766737,"channel":0,"num_words":18,"start":339.4,"end":344.59998},{"sentences":[{"text":"Mhmm.","start":344.59,"end":345.09,"sentiment":"neutral","sentiment_score":0.0353257842361927}],"sentiment":"neutral","sentiment_score":0.0353257842361927,"channel":1,"num_words":1,"start":344.59,"end":345.09},{"sentences":[{"text":"if there...","start":344.59998,"end":345.08,"sentiment":"neutral","sentiment_score":0.0026016002520918846},{"text":"If you encounter an error, please don't","start":345.08,"end":347.57498,"sentiment":"neutral","sentiment_score":-0.10740221291780472}],"sentiment":"neutral","sentiment_score":-0.08295692110227214,"channel":0,"num_words":9,"start":344.59998,"end":347.57498},{"sentences":[{"text":"Mhmm.","start":347.55002,"end":348.05002,"sentiment":"neutral","sentiment_score":-0.028391757979989052}],"sentiment":"neutral","sentiment_score":-0.028391757979989052,"channel":1,"num_words":1,"start":347.55002,"end":348.05002},{"sentences":[{"text":"hesitate to call us or reply to my email, and we'll","start":347.57498,"end":350.29498,"sentiment":"neutral","sentiment_score":0.07028995996171777}],"sentiment":"neutral","sentiment_score":0.07028995996171777,"channel":0,"num_words":11,"start":347.57498,"end":350.29498},{"sentences":[{"text":"Mhmm.","start":350.27002,"end":350.77002,"sentiment":"neutral","sentiment_score":0.22986739873886108}],"sentiment":"neutral","sentiment_score":0.22986739873886108,"channel":1,"num_words":1,"start":350.27002,"end":350.77002},{"sentences":[{"text":"be more than happy to assist.","start":350.29498,"end":351.57498,"sentiment":"positive","sentiment_score":0.5128663033246994}],"sentiment":"positive","sentiment_score":0.5128663033246994,"channel":0,"num_words":6,"start":350.29498,"end":351.57498},{"sentences":[{"text":"Awesome.","start":351.38498,"end":351.865,"sentiment":"positive","sentiment_score":0.841686487197876}],"sentiment":"positive","sentiment_score":0.841686487197876,"channel":1,"num_words":1,"start":351.38498,"end":351.865},{"sentences":[{"text":"Okay?","start":351.57498,"end":352.07498,"sentiment":"positive","sentiment_score":0.6276084780693054}],"sentiment":"positive","sentiment_score":0.6276084780693054,"channel":0,"num_words":1,"start":351.57498,"end":352.07498},{"sentences":[{"text":"Thank you so much.","start":351.865,"end":352.66498,"sentiment":"positive","sentiment_score":0.8709076046943665},{"text":"I really appreciate it.","start":352.66498,"end":353.88498,"sentiment":"positive","sentiment_score":0.8712509423494339}],"sentiment":"positive","sentiment_score":0.8710792735219002,"channel":1,"num_words":8,"start":351.865,"end":353.88498},{"sentences":[{"text":"Thank you, Amy.","start":354.29498,"end":355.175,"sentiment":"positive","sentiment_score":0.7983672022819519},{"text":"Have","start":355.175,"end":355.335,"sentiment":"positive","sentiment_score":0.660433292388916}],"sentiment":"positive","sentiment_score":0.7638837248086929,"channel":0,"num_words":4,"start":354.29498,"end":355.335},{"sentences":[{"text":"Okay.","start":355.305,"end":355.805,"sentiment":"positive","sentiment_score":0.6107956171035767}],"sentiment":"positive","sentiment_score":0.6107956171035767,"channel":1,"num_words":1,"start":355.305,"end":355.805},{"sentences":[{"text":"a great day.","start":355.335,"end":355.895,"sentiment":"positive","sentiment_score":0.7277752161026001},{"text":"Goodbye for","start":355.895,"end":356.53497,"sentiment":"positive","sentiment_score":0.4991559833288193}],"sentiment":"positive","sentiment_score":0.6363275229930878,"channel":0,"num_words":5,"start":355.335,"end":356.53497},{"sentences":[{"text":"You","start":356.34497,"end":356.585,"sentiment":"positive","sentiment_score":0.4383848309516907}],"sentiment":"positive","sentiment_score":0.4383848309516907,"channel":1,"num_words":1,"start":356.34497,"end":356.585},{"sentences":[{"text":"now.","start":356.53497,"end":357.03497,"sentiment":"positive","sentiment_score":0.3893076777458191}],"sentiment":"positive","sentiment_score":0.3893076777458191,"channel":0,"num_words":1,"start":356.53497,"end":357.03497},{"sentences":[{"text":"too.","start":356.585,"end":357.085,"sentiment":"neutral","sentiment_score":0.2371557354927063},{"text":"Bye.","start":357.145,"end":357.645,"sentiment":"neutral","sentiment_score":0.1533266305923462}],"sentiment":"neutral","sentiment_score":0.19524118304252625,"channel":1,"num_words":2,"start":356.585,"end":357.645},{"sentences":[{"text":"Bye bye.","start":357.97498,"end":358.715,"sentiment":"neutral","sentiment_score":-0.009847227483987815}],"sentiment":"neutral","sentiment_score":-0.009847227483987815,"channel":0,"num_words":2,"start":357.97498,"end":358.715}]},"summary":{"result":"success","short":"The customer, Amy, called Airtel accounts department to inquire about a fee she was charged for processing a payment. The representative, Mary, informed her that the fee was associated with processing the payment through her bank account and suggested setting up a credit card or debit card to avoid extra fees. Mary also offered to help Amy set up a direct debit or credit card in her account to process the payment."},"intents":{"segments":[{"text":"I'm just ringing up regarding your inquiry about some dollars and cents about... I mean, after making a payment. Yeah.","start_word":44,"end_word":63,"intents":[{"intent":"Discuss payment details","confidence_score":0.0029786846}]},{"text":"So I wanna help you. I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that Yeah.","start_word":192,"end_word":217,"intents":[{"intent":"Ask for assistance","confidence_score":0.0024900455}]},{"text":"I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that Yeah.","start_word":197,"end_word":217,"intents":[{"intent":"Set up direct payment method","confidence_score":0.02238619}]},{"text":"I can help you set up your card. Just give me one second. Yeah. Your direct debit or... I mean, a debit is already added on on this account. Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please?","start_word":301,"end_word":354,"intents":[{"intent":"Add card to account","confidence_score":0.037730433}]},{"text":"So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account. Okay? Yeah.","start_word":501,"end_word":525,"intents":[{"intent":"Remove bank account","confidence_score":0.3014038}]},{"text":"I just want to make sure that, you know, you have your your login credentials. Yes.","start_word":586,"end_word":601,"intents":[{"intent":"Confirm login credentials","confidence_score":0.040318307}]},{"text":"This My password is should be 8... the same, so I'd be fine with that. I just need, like, a... I don't know if I Okay. wrote it down. Could you provide me the last five digits of your portal login that you have there in your end?","start_word":680,"end_word":727,"intents":[{"intent":"Provide password details","confidence_score":0.042549565}]},{"text":"Or I can send it to you via email. You know, it's more convenient. yeah, if that's okay. Oh, okay. Oh, sure. I can send it via email with the instruction and also your login Yeah. credentials. Perfect.","start_word":732,"end_word":769,"intents":[{"intent":"Provide email","confidence_score":0.00020812062}]}]},"sentiments":{"segments":[{"text":"Hello. This is Amy. Hello, Amy. My name is Mary, and I'm calling from Airtel accounts department. How are you doing today?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.131408229470253},{"text":"Good. Thank you. How are you? That's good to hear. I'm doing great as well. Thank you so much for asking.","start_word":22,"end_word":42,"sentiment":"positive","sentiment_score":0.6661939024925232},{"text":"Yeah. I'm just ringing up regarding your inquiry about some dollars and cents about... I mean, after making a payment. Yeah. I was, like, charged a, like, a fee, I guess. How much was it again? Let me just quickly double check. Alright. No worries. Please take your time. It was an extra $3 and 8 Oh, okay. Alright. So I believe you used your bank account to process the payment. Correct? cents. I think I think so. Yeah. So, Amy, the $3.08 that you're seeing is actually the... For the payer's fee that is associated processing the payment through your bank account. So if... I mean, for your convenience... And also, I don't wanna... I don't want you paying extra. Your... You you know, we've already paying for taxes, and Mhmm. Yeah. it will be a hassle as well if we are also paying for the processing fee. So I wanna help you. I would suggest to set up your direct... I mean, or credit card or Mastercard in your account so that Yeah. Okay. we can, yeah, so that, you know, we can automatically process the payment. Like, heating two birds with one stone, there's no setting arrangement monthly, and also you're not gonna be charged for an extra something. Correct? Okay. Yeah. So how can I I... how can I do that? Well, Again, I instead can of... definitely... Because I think I set up a direct debit, but, yeah, they must have put through my Oh, bank details I see. instead. Sure. No worries.","start_word":43,"end_word":300,"sentiment":"neutral","sentiment_score":0.018254041357702293},{"text":"I can help you set up your card.","start_word":301,"end_word":308,"sentiment":"positive","sentiment_score":0.3763382136821747},{"text":"Just give me one second. Yeah. Your direct debit or... I mean, a debit is already added on on this account. Could you provide me the last four digits that should be added or the card that should be added or associated on this account, please? So, yeah, the car should be added. Sorry. Let me just Oh, it is a bank account. Mhmm. Right. Right? Okay. So... Yeah. Mhmm. So does it need to be changed Yeah. to a Sure. credit No card? worries. Yes. So that you no longer be charging for $3.08 every time you Right. process? So why didn't why didn't they let me know that when I went through? Because she said... Yes. I asked her... When I... I think I don't know who I spoke to. I... They said, do you wanna go through, like, bank details or credit card? And I was like, oh, is there, like, a difference? And she didn't didn't say that there I... was a difference.","start_word":309,"end_word":475,"sentiment":"neutral","sentiment_score":-0.026495393365621567},{"text":"I'm so sorry to hear that, Yeah.","start_word":476,"end_word":482,"sentiment":"negative","sentiment_score":-0.3461868166923523},{"text":"That's okay. Amy, but it's actually... I I mean, it depends on the issuing bank. Right. Okay. Yeah. So I'll go ahead and remove now your bank account so that we can add another credit card or card in your account. Okay? Yeah. I just don't have my card... My actual physical card on me at the moment. Mhmm. I can do this online, kinda. Because I'm I just sorry? log in through my... Can I do this online? Like, if I log in through my account later on, Yeah. I Sure. can, I can like, send change you... that? Yeah. Sure. Yeah. I just want to make sure that, you know, you have your your login credentials. Yes. Yep. Okay. So, Amy, when when you log in, you will be seeing an account balance still, but please disregard that since it's the bank account that you use for payment. It'll take, time to recycle your account. Okay? Okay. But you Yeah. don't have to pay for it again. Okay. Okay. Cool. Okay. Alright. So if What there's... was the, yeah, what was the details for me to log in? Just so I can just confirm that? This My password is should be 8... the same, so I'd be fine with that. I just need, like, a... I don't know if I Okay. wrote it down. Could you provide me the last five digits of your portal login that you have there in your end? My, like, The login? Or I can send it to you via email. You know, it's more convenient. yeah, if that's okay. Oh, okay. Oh, sure. I can send it via email with the instruction and also your login Yeah. credentials.","start_word":483,"end_word":768,"sentiment":"neutral","sentiment_score":0.010654180773071476},{"text":"Perfect.","start_word":769,"end_word":769,"sentiment":"positive","sentiment_score":0.4094974100589752},{"text":"That would be Correct. way better.","start_word":770,"end_word":775,"sentiment":"neutral","sentiment_score":0.2972656786441803},{"text":"Okay. Awesome. Thank Yeah.","start_word":776,"end_word":779,"sentiment":"positive","sentiment_score":0.4289416074752808},{"text":"Alright. you so So Okay. No worries. Everything for you, Amy. And if much. there's anything you need for your assistance, like adding this... I mean, adding your card in your account, Mhmm. if there... If you encounter an error, please don't Mhmm. hesitate to call us or reply to my email, and we'll Mhmm.","start_word":780,"end_word":834,"sentiment":"neutral","sentiment_score":0.10399680584669112},{"text":"be more than happy to assist. Awesome. Okay? Thank you so much. I really appreciate it. Thank you, Amy. Have Okay. a great day. Goodbye for You now.","start_word":835,"end_word":862,"sentiment":"positive","sentiment_score":0.6679791595254626},{"text":"too. Bye. Bye bye.","start_word":863,"end_word":866,"sentiment":"neutral","sentiment_score":0.15208080410957336}],"average":{"sentiment":"neutral","sentiment_score":0.05860790316823772}}}}