{"metadata":{"transaction_key":"deprecated","request_id":"019efc47-3428-7bf1-bbca-ae65f91e2279","sha256":"e69ee9767262d4f12a64e0b0baea01acfcc14ba9360cd9a6b62bdd213acdfd1c","created":"2026-06-25T00:56:27.016Z","duration":76.75194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":172,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":185,"output_tokens":185},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":185,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good day. Yes. I was was actually trying to get a hold of Dragon. Yeah. He is from the IT department. Oh, I'm alright. Well, thanks for that information. Yeah. You have a great day. Take care. Bye bye.","confidence":0.9926758,"words":[{"word":"oh","start":42.41,"end":42.65,"confidence":0.9692383,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14075738191604614},{"word":"hi","start":42.65,"end":43.15,"confidence":0.9926758,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.16109023988246918},{"word":"good","start":43.21,"end":43.53,"confidence":0.7192383,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2797585129737854},{"word":"day","start":43.53,"end":44.03,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.26770198345184326},{"word":"yes","start":44.09,"end":44.59,"confidence":0.95825195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.125809907913208},{"word":"i","start":45.13,"end":45.29,"confidence":0.90527344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04198749363422394},{"word":"was","start":45.29,"end":45.79,"confidence":0.8286133,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02800843119621277},{"word":"was","start":46.585,"end":46.825,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.00005749240517616272},{"word":"actually","start":46.825,"end":47.305,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.006457965821027756},{"word":"trying","start":47.305,"end":47.704998,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.00950201228260994},{"word":"to","start":47.704998,"end":47.864998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01186864823102951},{"word":"get","start":47.864998,"end":48.105,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0019584689289331436},{"word":"a","start":48.105,"end":48.184998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016688242554664612},{"word":"hold","start":48.184998,"end":48.504997,"confidence":0.5,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.015408117324113846},{"word":"of","start":48.504997,"end":48.985,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0025033466517925262},{"word":"dragon","start":48.985,"end":49.485,"confidence":0.81689453,"punctuated_word":"Dragon.","sentiment":"neutral","sentiment_score":0.004030347801744938},{"word":"yeah","start":55.145,"end":55.645,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004364342894405127},{"word":"he","start":55.785,"end":56.024998,"confidence":0.8984375,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.010289381258189678},{"word":"is","start":56.024998,"end":56.184998,"confidence":0.73339844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010472592897713184},{"word":"from","start":56.184998,"end":56.504997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01320917159318924},{"word":"the","start":56.504997,"end":57.004997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022545771673321724},{"word":"it","start":57.065,"end":57.465,"confidence":0.9951172,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.030093712732195858},{"word":"department","start":57.465,"end":57.965,"confidence":0.99121094,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.04083999991416931},{"word":"oh","start":67.049995,"end":67.53,"confidence":0.79956055,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.02237335778772831},{"word":"i'm","start":67.53,"end":68.01,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.024567997083067897},{"word":"alright","start":68.25,"end":68.75,"confidence":0.984375,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.036289263516664505},{"word":"well","start":68.97,"end":69.29,"confidence":0.83691406,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.16507688164711},{"word":"thanks","start":69.29,"end":69.61,"confidence":0.66796875,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.3891472816467285},{"word":"for","start":69.61,"end":70.11,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4141574501991272},{"word":"that","start":70.17,"end":70.49,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3306018114089966},{"word":"information","start":70.49,"end":70.99,"confidence":0.99853516,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.26981550455093384},{"word":"yeah","start":72.25,"end":72.57,"confidence":0.9765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20367227494716644},{"word":"you","start":72.57,"end":72.65,"confidence":0.97265625,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4760752916336059},{"word":"have","start":72.65,"end":72.81,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5303906202316284},{"word":"a","start":72.81,"end":72.89,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6041111946105957},{"word":"great","start":72.89,"end":73.13,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.597379207611084},{"word":"day","start":73.13,"end":73.369995,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5330966711044312},{"word":"take","start":73.369995,"end":73.53,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4518076181411743},{"word":"care","start":73.53,"end":74.03,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4147578179836273},{"word":"bye","start":76.17,"end":76.409996,"confidence":0.97265625,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11428036540746687},{"word":"bye","start":76.409996,"end":76.75194,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08068053424358368}],"paragraphs":{"transcript":"\nOh, hi. Good day. Yes. I was was actually trying to get a hold of Dragon. Yeah.\n\nHe is from the IT department. Oh, I'm alright. Well, thanks for that information. Yeah. You have a great day.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":42.41,"end":43.15,"sentiment":"neutral","sentiment_score":0.15092381089925766},{"text":"Good day.","start":43.21,"end":44.03,"sentiment":"neutral","sentiment_score":0.27373024821281433},{"text":"Yes.","start":44.09,"end":44.59,"sentiment":"neutral","sentiment_score":0.125809907913208},{"text":"I was was actually trying to get a hold of Dragon.","start":45.13,"end":49.485,"sentiment":"neutral","sentiment_score":0.012122626247053797},{"text":"Yeah.","start":55.145,"end":55.645,"sentiment":"neutral","sentiment_score":-0.004364342894405127}],"sentiment":"neutral","sentiment_score":0.0649472101153258,"num_words":17,"start":42.41,"end":55.645},{"sentences":[{"text":"He is from the IT department.","start":55.785,"end":57.965,"sentiment":"neutral","sentiment_score":-0.021241771678129833},{"text":"Oh, I'm alright.","start":67.049995,"end":68.75,"sentiment":"neutral","sentiment_score":-0.0035506971180438995},{"text":"Well, thanks for that information.","start":68.97,"end":70.99,"sentiment":"neutral","sentiment_score":0.31375978589057923},{"text":"Yeah.","start":72.25,"end":72.57,"sentiment":"neutral","sentiment_score":0.20367227494716644},{"text":"You have a great day.","start":72.57,"end":73.369995,"sentiment":"positive","sentiment_score":0.548210597038269}],"sentiment":"neutral","sentiment_score":0.21877107340842486,"num_words":20,"start":55.785,"end":73.369995},{"sentences":[{"text":"Take care.","start":73.369995,"end":74.03,"sentiment":"positive","sentiment_score":0.4332827180624008},{"text":"Bye bye.","start":76.17,"end":76.75194,"sentiment":"neutral","sentiment_score":0.09748044982552528}],"sentiment":"neutral","sentiment_score":0.26538158394396305,"num_words":4,"start":73.369995,"end":76.75194}]}}]},{"alternatives":[{"transcript":"Thank you. We have recently changed our menu options. Please select from the below options. Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries. If you have not selected any option, please stay on line to be transferred to the next available operator. Please stay on the line while your call is transferred to the operator. Hello? Hello? Eight Dragon. Okay. Are you after someone at okay. I might have to take your number. Okay. He doesn't work here anymore. Sorry. Okay. Thank you. Okay. You too. Bye.","confidence":1.0,"words":[{"word":"thank","start":0.08,"end":0.58,"confidence":0.6088867,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.469472736120224},{"word":"you","start":0.88,"end":0.96,"confidence":0.78637695,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4377260208129883},{"word":"we","start":0.96,"end":1.1999999,"confidence":0.5644531,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05541163682937622},{"word":"have","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02529427967965603},{"word":"recently","start":1.36,"end":1.86,"confidence":1.0,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.04110869765281677},{"word":"changed","start":1.92,"end":2.3999999,"confidence":1.0,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.10296106338500977},{"word":"our","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.027043230831623077},{"word":"menu","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"menu","sentiment":"neutral","sentiment_score":0.04863986372947693},{"word":"options","start":3.04,"end":3.54,"confidence":0.99902344,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.018033243715763092},{"word":"please","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.012355314567685127},{"word":"select","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.009485849179327488},{"word":"from","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02481786161661148},{"word":"the","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02525480091571808},{"word":"below","start":5.04,"end":5.52,"confidence":1.0,"punctuated_word":"below","sentiment":"neutral","sentiment_score":0.02304937317967415},{"word":"options","start":5.52,"end":6.02,"confidence":0.99902344,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.012122975662350656},{"word":"press","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.002666907384991646},{"word":"1","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.005206533707678318},{"word":"for","start":7.52,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009972721338272096},{"word":"accounts","start":7.7599998,"end":8.26,"confidence":0.78125,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.012589264661073685},{"word":"press","start":8.72,"end":9.04,"confidence":0.9980469,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.003463011234998703},{"word":"2","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.010025665163993835},{"word":"for","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009542199783027172},{"word":"dispatch","start":9.5199995,"end":10.0199995,"confidence":0.9904785,"punctuated_word":"dispatch,","sentiment":"neutral","sentiment_score":0.013301045633852482},{"word":"or","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.011301111429929732},{"word":"press","start":10.639999,"end":10.96,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.005830799229443073},{"word":"3","start":10.96,"end":11.28,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.014883317984640598},{"word":"for","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.014948665164411068},{"word":"o'brien","start":11.5199995,"end":12.0199995,"confidence":0.9941406,"punctuated_word":"O'Brien","sentiment":"neutral","sentiment_score":0.009457411244511604},{"word":"queries","start":12.08,"end":12.58,"confidence":0.99316406,"punctuated_word":"queries.","sentiment":"neutral","sentiment_score":0.0034696334041655064},{"word":"if","start":13.28,"end":13.44,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.023884236812591553},{"word":"you","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024429969489574432},{"word":"have","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.023321999236941338},{"word":"not","start":13.759999,"end":14.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.020558826625347137},{"word":"selected","start":14.08,"end":14.559999,"confidence":1.0,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":-0.014861776493489742},{"word":"any","start":14.559999,"end":14.88,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.03144608438014984},{"word":"option","start":14.88,"end":15.38,"confidence":0.99902344,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":-0.033579759299755096},{"word":"please","start":15.764999,"end":16.005,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.06902188807725906},{"word":"stay","start":16.005,"end":16.324999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.056164778769016266},{"word":"on","start":16.324999,"end":16.484999,"confidence":0.7553711,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06379544734954834},{"word":"line","start":16.484999,"end":16.725,"confidence":0.9267578,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.028955617919564247},{"word":"to","start":16.725,"end":16.965,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06578782200813293},{"word":"be","start":16.965,"end":17.205,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04183588922023773},{"word":"transferred","start":17.205,"end":17.605,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.026298170909285545},{"word":"to","start":17.605,"end":17.765,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04752190783619881},{"word":"the","start":17.765,"end":17.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02037079446017742},{"word":"next","start":17.845,"end":18.244999,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.021717678755521774},{"word":"available","start":18.244999,"end":18.744999,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.018888475373387337},{"word":"operator","start":18.885,"end":19.385,"confidence":0.9995117,"punctuated_word":"operator.","sentiment":"neutral","sentiment_score":-0.028773732483386993},{"word":"please","start":29.54,"end":29.94,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.028663765639066696},{"word":"stay","start":29.94,"end":30.1,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.0178820937871933},{"word":"on","start":30.1,"end":30.26,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015504064038395882},{"word":"the","start":30.26,"end":30.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00654374435544014},{"word":"line","start":30.34,"end":30.580002,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.002600697800517082},{"word":"while","start":30.580002,"end":30.820002,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.026810545474290848},{"word":"your","start":30.820002,"end":30.980001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.027638588100671768},{"word":"call","start":30.980001,"end":31.140001,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.013086820021271706},{"word":"is","start":31.140001,"end":31.380001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.029291294515132904},{"word":"transferred","start":31.380001,"end":31.86,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.00950460322201252},{"word":"to","start":31.86,"end":31.94,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01492399536073208},{"word":"the","start":31.94,"end":32.100002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01056230627000332},{"word":"operator","start":32.100002,"end":32.600002,"confidence":1.0,"punctuated_word":"operator.","sentiment":"neutral","sentiment_score":-0.006365325301885605},{"word":"hello","start":39.645,"end":39.885002,"confidence":0.8208008,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.010748939588665962},{"word":"hello","start":39.885002,"end":40.385002,"confidence":0.65527344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017158731818199158},{"word":"eight","start":45.760002,"end":46.260002,"confidence":0.22570801,"punctuated_word":"Eight","sentiment":"neutral","sentiment_score":0.01466888189315796},{"word":"dragon","start":51.885002,"end":52.385002,"confidence":0.7026367,"punctuated_word":"Dragon.","sentiment":"neutral","sentiment_score":-0.00823095254600048},{"word":"okay","start":53.565002,"end":54.065002,"confidence":0.9406738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0025559794157743454},{"word":"are","start":56.34,"end":56.58,"confidence":0.98828125,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.014830718748271464},{"word":"you","start":56.58,"end":56.74,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016016680747270584},{"word":"after","start":56.74,"end":57.06,"confidence":0.93115234,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.01794203370809555},{"word":"someone","start":57.06,"end":57.260002,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.0329093374311924},{"word":"at","start":57.260002,"end":57.46,"confidence":0.42382812,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04061080515384674},{"word":"okay","start":58.98,"end":59.48,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.038007572293281555},{"word":"i","start":59.7,"end":59.94,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06296174228191376},{"word":"might","start":59.94,"end":60.18,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.06910137087106705},{"word":"have","start":60.18,"end":60.34,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05621897801756859},{"word":"to","start":60.34,"end":60.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.053531061857938766},{"word":"take","start":60.42,"end":60.66,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.05368473753333092},{"word":"your","start":60.66,"end":60.9,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04323741793632507},{"word":"number","start":60.9,"end":61.4,"confidence":0.9724121,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.06176662817597389},{"word":"okay","start":63.22,"end":63.62,"confidence":0.8076172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.109711192548275},{"word":"he","start":63.62,"end":63.86,"confidence":0.9970703,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.16077111661434174},{"word":"doesn't","start":63.86,"end":64.18,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.1856691539287567},{"word":"work","start":64.18,"end":64.42,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.21071158349514008},{"word":"here","start":64.42,"end":64.58,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.24691252410411835},{"word":"anymore","start":64.58,"end":65.06,"confidence":0.99072266,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.2274905741214752},{"word":"sorry","start":65.06,"end":65.56,"confidence":0.88623047,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11431232839822768},{"word":"okay","start":70.81694,"end":71.31694,"confidence":0.829834,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1677304357290268},{"word":"thank","start":72.41694,"end":72.73694,"confidence":0.9741211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4526379704475403},{"word":"you","start":72.73694,"end":73.23694,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.476769745349884},{"word":"okay","start":74.17694,"end":74.576935,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20046554505825043},{"word":"you","start":74.576935,"end":74.81694,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.18314415216445923},{"word":"too","start":74.81694,"end":75.13694,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17315900325775146},{"word":"bye","start":75.13694,"end":75.63694,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13745024800300598}],"paragraphs":{"transcript":"\nThank you. We have recently changed our menu options. Please select from the below options. Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries. If you have not selected any option, please stay on line to be transferred to the next available operator.\n\nPlease stay on the line while your call is transferred to the operator. Hello? Hello? Eight Dragon. Okay.\n\nAre you after someone at okay. I might have to take your number. Okay. He doesn't work here anymore. Sorry.\n\nOkay. Thank you. Okay. You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you.","start":0.08,"end":0.96,"sentiment":"positive","sentiment_score":0.45359937846660614},{"text":"We have recently changed our menu options.","start":0.96,"end":3.54,"sentiment":"neutral","sentiment_score":0.04549885940338884},{"text":"Please select from the below options.","start":4.0,"end":6.02,"sentiment":"neutral","sentiment_score":0.017847695853561163},{"text":"Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries.","start":6.8799996,"end":12.58,"sentiment":"neutral","sentiment_score":0.00904702052607068},{"text":"If you have not selected any option, please stay on line to be transferred to the next available operator.","start":13.28,"end":19.385,"sentiment":"neutral","sentiment_score":-0.03480078186839819}],"sentiment":"neutral","sentiment_score":0.01662959124466094,"num_words":48,"start":0.08,"end":19.385},{"sentences":[{"text":"Please stay on the line while your call is transferred to the operator.","start":29.54,"end":32.600002,"sentiment":"neutral","sentiment_score":-0.01610598799127799},{"text":"Hello?","start":39.645,"end":39.885002,"sentiment":"neutral","sentiment_score":0.010748939588665962},{"text":"Hello?","start":39.885002,"end":40.385002,"sentiment":"neutral","sentiment_score":0.017158731818199158},{"text":"Eight Dragon.","start":45.760002,"end":52.385002,"sentiment":"neutral","sentiment_score":0.00321896467357874},{"text":"Okay.","start":53.565002,"end":54.065002,"sentiment":"neutral","sentiment_score":-0.0025559794157743454}],"sentiment":"neutral","sentiment_score":-0.00986601236379809,"num_words":18,"start":29.54,"end":54.065002},{"sentences":[{"text":"Are you after someone at okay.","start":56.34,"end":59.48,"sentiment":"neutral","sentiment_score":-0.026719524680326383},{"text":"I might have to take your number.","start":59.7,"end":61.4,"sentiment":"neutral","sentiment_score":-0.057214562382016866},{"text":"Okay.","start":63.22,"end":63.62,"sentiment":"neutral","sentiment_score":-0.109711192548275},{"text":"He doesn't work here anymore.","start":63.62,"end":65.06,"sentiment":"neutral","sentiment_score":-0.2063109904527664},{"text":"Sorry.","start":65.06,"end":65.56,"sentiment":"neutral","sentiment_score":-0.11431232839822768}],"sentiment":"neutral","sentiment_score":-0.09081987789832055,"num_words":20,"start":56.34,"end":65.56},{"sentences":[{"text":"Okay.","start":70.81694,"end":71.31694,"sentiment":"neutral","sentiment_score":0.1677304357290268},{"text":"Thank you.","start":72.41694,"end":73.23694,"sentiment":"positive","sentiment_score":0.46470385789871216},{"text":"Okay.","start":74.17694,"end":74.576935,"sentiment":"neutral","sentiment_score":0.20046554505825043},{"text":"You too.","start":74.576935,"end":75.13694,"sentiment":"neutral","sentiment_score":0.17815157771110535},{"text":"Bye.","start":75.13694,"end":75.63694,"sentiment":"neutral","sentiment_score":0.13745024800300598}],"sentiment":"neutral","sentiment_score":0.255908157144274,"num_words":7,"start":70.81694,"end":75.63694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you. We have recently changed our menu options. Please select from the below options. Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries. If you have not selected any option, please stay on line to be transferred to the next available operator.\n\nPlease stay on the line while your call is transferred to the operator. Hello? Hello?\n\nChannel 0: Oh, hi. Good day. Yes. I was\n\nChannel 1: Eight\n\nChannel 0: was actually trying to get a hold of Dragon.\n\nChannel 1: Dragon. Okay.\n\nChannel 0: Yeah. He is from\n\nChannel 1: Are\n\nChannel 0: the\n\nChannel 1: you after someone\n\nChannel 0: IT\n\nChannel 1: at\n\nChannel 0: department.\n\nChannel 1: okay. I might have to take your number. Okay. He doesn't work here anymore. Sorry.\n\nChannel 0: Oh, I'm alright. Well, thanks for that information.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: You have\n\nChannel 1: you.\n\nChannel 0: a great day. Take care.\n\nChannel 1: Okay. You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you.","start":0.08,"end":0.96,"sentiment":"positive","sentiment_score":0.45359937846660614},{"text":"We have recently changed our menu options.","start":0.96,"end":3.54,"sentiment":"neutral","sentiment_score":0.04549885940338884},{"text":"Please select from the below options.","start":4.0,"end":6.02,"sentiment":"neutral","sentiment_score":0.017847695853561163},{"text":"Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries.","start":6.8799996,"end":12.58,"sentiment":"neutral","sentiment_score":0.00904702052607068},{"text":"If you have not selected any option, please stay on line to be transferred to the next available operator.","start":13.28,"end":19.385,"sentiment":"neutral","sentiment_score":-0.03480078186839819}],"sentiment":"neutral","sentiment_score":0.01662959124466094,"channel":1,"num_words":48,"start":0.08,"end":19.385},{"sentences":[{"text":"Please stay on the line while your call is transferred to the operator.","start":29.54,"end":32.600002,"sentiment":"neutral","sentiment_score":-0.01610598799127799},{"text":"Hello?","start":39.645,"end":39.885002,"sentiment":"neutral","sentiment_score":0.010748939588665962},{"text":"Hello?","start":39.885002,"end":40.385002,"sentiment":"neutral","sentiment_score":0.017158731818199158}],"sentiment":"neutral","sentiment_score":-0.012098011498649915,"channel":1,"num_words":15,"start":29.54,"end":40.385002},{"sentences":[{"text":"Oh, hi.","start":42.41,"end":43.15,"sentiment":"neutral","sentiment_score":0.15092381089925766},{"text":"Good day.","start":43.21,"end":44.03,"sentiment":"neutral","sentiment_score":0.27373024821281433},{"text":"Yes.","start":44.09,"end":44.59,"sentiment":"neutral","sentiment_score":0.125809907913208},{"text":"I was","start":45.13,"end":45.79,"sentiment":"neutral","sentiment_score":0.03499796241521835}],"sentiment":"neutral","sentiment_score":0.1493019929953984,"channel":0,"num_words":7,"start":42.41,"end":45.79},{"sentences":[{"text":"Eight","start":45.760002,"end":46.260002,"sentiment":"neutral","sentiment_score":0.01466888189315796}],"sentiment":"neutral","sentiment_score":0.01466888189315796,"channel":1,"num_words":1,"start":45.760002,"end":46.260002},{"sentences":[{"text":"was actually trying to get a hold of Dragon.","start":46.585,"end":49.485,"sentiment":"neutral","sentiment_score":0.007039218209683895}],"sentiment":"neutral","sentiment_score":0.007039218209683895,"channel":0,"num_words":9,"start":46.585,"end":49.485},{"sentences":[{"text":"Dragon.","start":51.885002,"end":52.385002,"sentiment":"neutral","sentiment_score":-0.00823095254600048},{"text":"Okay.","start":53.565002,"end":54.065002,"sentiment":"neutral","sentiment_score":-0.0025559794157743454}],"sentiment":"neutral","sentiment_score":-0.005393465980887413,"channel":1,"num_words":2,"start":51.885002,"end":54.065002},{"sentences":[{"text":"Yeah.","start":55.145,"end":55.645,"sentiment":"neutral","sentiment_score":-0.004364342894405127},{"text":"He is from","start":55.785,"end":56.504997,"sentiment":"neutral","sentiment_score":-0.011323715249697367}],"sentiment":"neutral","sentiment_score":-0.009583872160874307,"channel":0,"num_words":4,"start":55.145,"end":56.504997},{"sentences":[{"text":"Are","start":56.34,"end":56.58,"sentiment":"neutral","sentiment_score":-0.014830718748271464}],"sentiment":"neutral","sentiment_score":-0.014830718748271464,"channel":1,"num_words":1,"start":56.34,"end":56.58},{"sentences":[{"text":"the","start":56.504997,"end":57.004997,"sentiment":"neutral","sentiment_score":-0.022545771673321724}],"sentiment":"neutral","sentiment_score":-0.022545771673321724,"channel":0,"num_words":1,"start":56.504997,"end":57.004997},{"sentences":[{"text":"you after someone","start":56.58,"end":57.260002,"sentiment":"neutral","sentiment_score":-0.022289350628852844}],"sentiment":"neutral","sentiment_score":-0.022289350628852844,"channel":1,"num_words":3,"start":56.58,"end":57.260002},{"sentences":[{"text":"IT","start":57.065,"end":57.465,"sentiment":"neutral","sentiment_score":-0.030093712732195858}],"sentiment":"neutral","sentiment_score":-0.030093712732195858,"channel":0,"num_words":1,"start":57.065,"end":57.465},{"sentences":[{"text":"at","start":57.260002,"end":57.46,"sentiment":"neutral","sentiment_score":-0.04061080515384674}],"sentiment":"neutral","sentiment_score":-0.04061080515384674,"channel":1,"num_words":1,"start":57.260002,"end":57.46},{"sentences":[{"text":"department.","start":57.465,"end":57.965,"sentiment":"neutral","sentiment_score":-0.04083999991416931}],"sentiment":"neutral","sentiment_score":-0.04083999991416931,"channel":0,"num_words":1,"start":57.465,"end":57.965},{"sentences":[{"text":"okay.","start":58.98,"end":59.48,"sentiment":"neutral","sentiment_score":-0.038007572293281555},{"text":"I might have to take your number.","start":59.7,"end":61.4,"sentiment":"neutral","sentiment_score":-0.057214562382016866},{"text":"Okay.","start":63.22,"end":63.62,"sentiment":"neutral","sentiment_score":-0.109711192548275},{"text":"He doesn't work here anymore.","start":63.62,"end":65.06,"sentiment":"neutral","sentiment_score":-0.2063109904527664},{"text":"Sorry.","start":65.06,"end":65.56,"sentiment":"neutral","sentiment_score":-0.11431232839822768}],"sentiment":"neutral","sentiment_score":-0.11293919881184895,"channel":1,"num_words":15,"start":58.98,"end":65.56},{"sentences":[{"text":"Oh, I'm alright.","start":67.049995,"end":68.75,"sentiment":"neutral","sentiment_score":-0.0035506971180438995},{"text":"Well, thanks for that information.","start":68.97,"end":70.99,"sentiment":"neutral","sentiment_score":0.31375978589057923}],"sentiment":"neutral","sentiment_score":0.19476835476234555,"channel":0,"num_words":8,"start":67.049995,"end":70.99},{"sentences":[{"text":"Okay.","start":70.81694,"end":71.31694,"sentiment":"neutral","sentiment_score":0.1677304357290268}],"sentiment":"neutral","sentiment_score":0.1677304357290268,"channel":1,"num_words":1,"start":70.81694,"end":71.31694},{"sentences":[{"text":"Yeah.","start":72.25,"end":72.57,"sentiment":"neutral","sentiment_score":0.20367227494716644}],"sentiment":"neutral","sentiment_score":0.20367227494716644,"channel":0,"num_words":1,"start":72.25,"end":72.57},{"sentences":[{"text":"Thank","start":72.41694,"end":72.73694,"sentiment":"positive","sentiment_score":0.4526379704475403}],"sentiment":"positive","sentiment_score":0.4526379704475403,"channel":1,"num_words":1,"start":72.41694,"end":72.73694},{"sentences":[{"text":"You have","start":72.57,"end":72.81,"sentiment":"positive","sentiment_score":0.5032329559326172}],"sentiment":"positive","sentiment_score":0.5032329559326172,"channel":0,"num_words":2,"start":72.57,"end":72.81},{"sentences":[{"text":"you.","start":72.73694,"end":73.23694,"sentiment":"positive","sentiment_score":0.476769745349884}],"sentiment":"positive","sentiment_score":0.476769745349884,"channel":1,"num_words":1,"start":72.73694,"end":73.23694},{"sentences":[{"text":"a great day.","start":72.81,"end":73.369995,"sentiment":"positive","sentiment_score":0.5781956911087036},{"text":"Take care.","start":73.369995,"end":74.03,"sentiment":"positive","sentiment_score":0.4332827180624008}],"sentiment":"positive","sentiment_score":0.5202305018901825,"channel":0,"num_words":5,"start":72.81,"end":74.03},{"sentences":[{"text":"Okay.","start":74.17694,"end":74.576935,"sentiment":"neutral","sentiment_score":0.20046554505825043},{"text":"You too.","start":74.576935,"end":75.13694,"sentiment":"neutral","sentiment_score":0.17815157771110535},{"text":"Bye.","start":75.13694,"end":75.63694,"sentiment":"neutral","sentiment_score":0.13745024800300598}],"sentiment":"neutral","sentiment_score":0.17355473712086678,"channel":1,"num_words":4,"start":74.17694,"end":75.63694},{"sentences":[{"text":"Bye bye.","start":76.17,"end":76.75194,"sentiment":"neutral","sentiment_score":0.09748044982552528}],"sentiment":"neutral","sentiment_score":0.09748044982552528,"channel":0,"num_words":2,"start":76.17,"end":76.75194}]},"summary":{"result":"success","short":"The customer called and was directed to various menu options, but did not select an option. They were then transferred to an operator who asked for their number and informed them that the person they were trying to reach is no longer working there. The operator ended the call politely."},"intents":{"segments":[{"text":"Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries.","start_word":15,"end_word":28,"intents":[{"intent":"Use phone system for queries","confidence_score":3.6715537e-8}]}]},"sentiments":{"segments":[{"text":"Thank you.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4483082890510559},{"text":"We have recently changed our menu options. Please select from the below options. Press 1 for accounts, press 2 for dispatch, or press 3 for O'Brien queries. If you have not selected any option, please stay on line to be transferred to the next available operator. Please stay on the line while your call is transferred to the operator. Hello? Hello? Oh, hi. Good day. Yes. I was Eight was actually trying to get a hold of Dragon. Dragon. Okay. Yeah. He is from Are the you after someone IT at department. okay. I might have to take your number. Okay. He doesn't work here anymore. Sorry. Oh, I'm alright. Well, thanks for that information. Okay. Yeah.","start_word":2,"end_word":118,"sentiment":"neutral","sentiment_score":0.008943198248744011},{"text":"Thank You have you. a great day. Take care.","start_word":119,"end_word":127,"sentiment":"positive","sentiment_score":0.5050585865974426},{"text":"Okay. You too. Bye. Bye bye.","start_word":128,"end_word":133,"sentiment":"neutral","sentiment_score":0.14586107432842255}],"average":{"sentiment":"neutral","sentiment_score":0.06055145779171506}}}}