{"metadata":{"transaction_key":"deprecated","request_id":"019f2151-44ce-7500-af2a-121b645f6b24","sha256":"5518fe6fef1957237bf909082531d2c5aa5d3469133df1fb0912e8d87bceeca7","created":"2026-07-02T05:33:24.016Z","duration":45.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":133,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":151,"output_tokens":151},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":151,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Nadine? Andrew from Vigilance AI. Good good afternoon to you. Oh, I'm sorry. Yep. This is just real quick. Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes without Oh, you're already","confidence":0.99316406,"words":[{"word":"oh","start":3.52,"end":3.84,"confidence":0.9926758,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.026390038430690765},{"word":"hi","start":3.84,"end":4.24,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.02908722683787346},{"word":"this","start":4.24,"end":4.56,"confidence":0.64746094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.028501641005277634},{"word":"is","start":4.56,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03786115348339081},{"word":"andrew","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04688607528805733},{"word":"from","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05530252307653427},{"word":"vigilance","start":5.44,"end":5.94,"confidence":0.9448242,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04612454771995544},{"word":"ai","start":6.08,"end":6.3999996,"confidence":0.8671875,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04872450232505798},{"word":"is","start":6.3999996,"end":6.64,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.020955396816134453},{"word":"this","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02264585718512535},{"word":"nadine","start":8.08,"end":8.58,"confidence":0.8435872,"punctuated_word":"Nadine?","sentiment":"neutral","sentiment_score":0.014283794909715652},{"word":"andrew","start":12.0,"end":12.5,"confidence":0.6425781,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.010628231801092625},{"word":"from","start":12.96,"end":13.2,"confidence":0.9243164,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.011167405173182487},{"word":"vigilance","start":13.2,"end":13.7,"confidence":0.9970703,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.012266325764358044},{"word":"ai","start":13.84,"end":14.34,"confidence":0.8244629,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.0131150521337986},{"word":"good","start":14.48,"end":14.98,"confidence":0.98291016,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.18168267607688904},{"word":"good","start":15.264999,"end":15.424999,"confidence":0.96240234,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.16940990090370178},{"word":"afternoon","start":15.424999,"end":15.745,"confidence":0.99902344,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.09933973848819733},{"word":"to","start":15.745,"end":16.244999,"confidence":0.9667969,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08359061181545258},{"word":"you","start":18.664999,"end":19.164999,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1540255844593048},{"word":"oh","start":21.585,"end":21.824999,"confidence":0.98706055,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.18673232197761536},{"word":"i'm","start":21.824999,"end":21.984999,"confidence":0.9667969,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1818774789571762},{"word":"sorry","start":21.984999,"end":22.484999,"confidence":0.9975586,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.14666740596294403},{"word":"yep","start":22.545,"end":22.785,"confidence":0.76171875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08379918336868286},{"word":"this","start":22.785,"end":23.025,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.11996784806251526},{"word":"is","start":23.025,"end":23.105,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05335830897092819},{"word":"just","start":23.105,"end":23.425,"confidence":0.9902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0861363485455513},{"word":"real","start":23.425,"end":23.585,"confidence":0.9941406,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.09510792046785356},{"word":"quick","start":23.585,"end":23.985,"confidence":0.99316406,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":-0.012044642120599748},{"word":"vigilance","start":23.985,"end":24.485,"confidence":0.9914551,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.02018989436328411},{"word":"ai","start":24.625,"end":24.945,"confidence":0.9921875,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.008471392095088959},{"word":"is","start":24.945,"end":25.185,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008486345410346985},{"word":"our","start":25.185,"end":25.505,"confidence":0.99316406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0009763017296791076},{"word":"around","start":25.505,"end":25.824999,"confidence":0.9760742,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.049293503165245056},{"word":"the","start":25.824999,"end":25.904999,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01126086711883545},{"word":"clock","start":25.904999,"end":26.384998,"confidence":0.9970703,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.025669537484645844},{"word":"ai","start":26.384998,"end":26.625,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.0583624355494976},{"word":"security","start":26.625,"end":27.105,"confidence":0.99609375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.029256153851747513},{"word":"analyst","start":27.105,"end":27.605,"confidence":0.9086914,"punctuated_word":"analyst,","sentiment":"neutral","sentiment_score":0.03368379548192024},{"word":"and","start":28.16,"end":28.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07814380526542664},{"word":"every","start":28.48,"end":28.8,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.0904804915189743},{"word":"alert","start":28.8,"end":29.12,"confidence":1.0,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.01239648461341858},{"word":"that","start":29.12,"end":29.36,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02834765613079071},{"word":"fires","start":29.36,"end":29.84,"confidence":0.9199219,"punctuated_word":"fires","sentiment":"neutral","sentiment_score":-0.0104408897459507},{"word":"gets","start":29.84,"end":30.16,"confidence":0.9873047,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.04946380853652954},{"word":"investigated","start":30.16,"end":30.66,"confidence":0.99902344,"punctuated_word":"investigated","sentiment":"neutral","sentiment_score":0.026642970740795135},{"word":"for","start":30.96,"end":31.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04836099594831467},{"word":"you","start":31.12,"end":31.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03307357430458069},{"word":"under","start":31.36,"end":31.68,"confidence":0.99316406,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.09163572639226912},{"word":"five","start":31.68,"end":31.92,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.02805233746767044},{"word":"minutes","start":31.92,"end":32.32,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.05175425857305527},{"word":"without","start":32.32,"end":32.64,"confidence":0.9980469,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.021571971476078033},{"word":"oh","start":39.988873,"end":40.148872,"confidence":0.9074707,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.033636562526226044},{"word":"you're","start":40.148872,"end":40.388874,"confidence":0.763916,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.025816841050982475},{"word":"already","start":40.388874,"end":40.888874,"confidence":0.90527344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0254225954413414}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Nadine? Andrew from Vigilance AI. Good good afternoon to you.\n\nOh, I'm sorry. Yep. This is just real quick. Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes without Oh, you're already","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.027738632634282112},{"text":"This is Andrew from Vigilance AI.","start":4.24,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.043900073816378914},{"text":"Is this Nadine?","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.019295016303658485},{"text":"Andrew from Vigilance AI.","start":12.0,"end":14.34,"sentiment":"neutral","sentiment_score":0.011794253718107939},{"text":"Good good afternoon to you.","start":14.48,"end":19.164999,"sentiment":"neutral","sentiment_score":0.07599946856498718}],"sentiment":"neutral","sentiment_score":0.040196855738759044,"num_words":20,"start":3.52,"end":19.164999},{"sentences":[{"text":"Oh, I'm sorry.","start":21.585,"end":22.484999,"sentiment":"neutral","sentiment_score":-0.17175906896591187},{"text":"Yep.","start":22.545,"end":22.785,"sentiment":"neutral","sentiment_score":-0.08379918336868286},{"text":"This is just real quick.","start":22.785,"end":23.985,"sentiment":"neutral","sentiment_score":-0.07332301363348961},{"text":"Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes without Oh, you're already","start":23.985,"end":40.888874,"sentiment":"neutral","sentiment_score":0.023082356756696336}],"sentiment":"neutral","sentiment_score":-0.010444290935993195,"num_words":35,"start":21.585,"end":40.888874}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Who is this? No. What is this regarding? I'm I'm just bit busy at the moment. I'm sorry. My friend, we have already managed service provider to look on the security. We are not looking for it. It's supported for us. Yes. Thank you so much.","confidence":0.98828125,"words":[{"word":"hello","start":0.08,"end":0.58,"confidence":0.9230957,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006413438357412815},{"word":"sorry","start":9.76,"end":10.08,"confidence":0.9746094,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03187038376927376},{"word":"who","start":10.08,"end":10.24,"confidence":0.9980469,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.016296831890940666},{"word":"is","start":10.24,"end":10.4,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0134583730250597},{"word":"this","start":10.4,"end":10.9,"confidence":0.99902344,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.008883523754775524},{"word":"no","start":17.395,"end":17.715,"confidence":0.9387207,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0405091717839241},{"word":"what","start":17.715,"end":17.955,"confidence":0.97509766,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03624513000249863},{"word":"is","start":17.955,"end":18.195,"confidence":0.50390625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01901191845536232},{"word":"this","start":18.195,"end":18.355,"confidence":0.9614258,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.032458506524562836},{"word":"regarding","start":18.355,"end":18.755001,"confidence":0.8034668,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":-0.062070831656455994},{"word":"i'm","start":18.755001,"end":19.075,"confidence":0.76000977,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3362991511821747},{"word":"i'm","start":19.075,"end":19.235,"confidence":0.72888184,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.41604408621788025},{"word":"just","start":19.235,"end":19.475,"confidence":0.98828125,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.45585182309150696},{"word":"bit","start":19.475,"end":19.715,"confidence":0.48754883,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.46306049823760986},{"word":"busy","start":19.715,"end":20.035,"confidence":0.9951172,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.4358129799365998},{"word":"at","start":20.035,"end":20.115,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.45591768622398376},{"word":"the","start":20.115,"end":20.195,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4384778141975403},{"word":"moment","start":20.195,"end":20.695,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3719005584716797},{"word":"i'm","start":32.32,"end":32.56,"confidence":0.6682129,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15307456254959106},{"word":"sorry","start":32.56,"end":33.06,"confidence":0.9277344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.16606952250003815},{"word":"my","start":33.28,"end":33.52,"confidence":0.46166992,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.19727425277233124},{"word":"friend","start":33.52,"end":33.68,"confidence":0.9946289,"punctuated_word":"friend,","sentiment":"neutral","sentiment_score":-0.15148954093456268},{"word":"we","start":33.68,"end":33.920002,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1434948444366455},{"word":"have","start":33.920002,"end":34.08,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1711938977241516},{"word":"already","start":34.08,"end":34.56,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1497451812028885},{"word":"managed","start":34.56,"end":34.88,"confidence":0.8833008,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.10816162079572678},{"word":"service","start":34.88,"end":35.28,"confidence":0.99121094,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.11750534176826476},{"word":"provider","start":35.28,"end":35.760002,"confidence":0.7792969,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.13523589074611664},{"word":"to","start":35.760002,"end":35.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10955489426851273},{"word":"look","start":35.92,"end":36.08,"confidence":0.9970703,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.08952061086893082},{"word":"on","start":36.08,"end":36.24,"confidence":0.9277344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08219059556722641},{"word":"the","start":36.24,"end":36.4,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09255988895893096},{"word":"security","start":36.4,"end":36.9,"confidence":0.99316406,"punctuated_word":"security.","sentiment":"neutral","sentiment_score":-0.08196237683296204},{"word":"we","start":37.440002,"end":37.6,"confidence":0.5957031,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.19875353574752808},{"word":"are","start":37.6,"end":37.84,"confidence":0.95947266,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2884080111980438},{"word":"not","start":37.84,"end":38.0,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26013320684432983},{"word":"looking","start":38.0,"end":38.4,"confidence":0.96875,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.24987007677555084},{"word":"for","start":38.4,"end":38.56,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24070098996162417},{"word":"it","start":38.56,"end":39.06,"confidence":0.90405273,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.24460254609584808},{"word":"it's","start":39.6,"end":39.84,"confidence":0.8769531,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02672064863145351},{"word":"supported","start":39.84,"end":40.34,"confidence":0.32885742,"punctuated_word":"supported","sentiment":"neutral","sentiment_score":0.008053712546825409},{"word":"for","start":40.48,"end":40.64,"confidence":0.96875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.025026686489582065},{"word":"us","start":40.64,"end":40.898876,"confidence":0.9970703,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.007290355861186981},{"word":"yes","start":41.458878,"end":41.778877,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17011788487434387},{"word":"thank","start":41.778877,"end":42.098877,"confidence":0.77978516,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5761942863464355},{"word":"you","start":42.098877,"end":42.258877,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5739951729774475},{"word":"so","start":42.258877,"end":42.418877,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5313300490379333},{"word":"much","start":42.418877,"end":42.918877,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3370949625968933}],"paragraphs":{"transcript":"\nHello? Sorry. Who is this? No. What is this regarding?\n\nI'm I'm just bit busy at the moment. I'm sorry. My friend, we have already managed service provider to look on the security. We are not looking for it. It's supported for us.\n\nYes. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.006413438357412815},{"text":"Sorry.","start":9.76,"end":10.08,"sentiment":"neutral","sentiment_score":-0.03187038376927376},{"text":"Who is this?","start":10.08,"end":10.9,"sentiment":"neutral","sentiment_score":-0.012879576223591963},{"text":"No.","start":17.395,"end":17.715,"sentiment":"neutral","sentiment_score":-0.0405091717839241},{"text":"What is this regarding?","start":17.715,"end":18.755001,"sentiment":"neutral","sentiment_score":-0.037446596659719944}],"sentiment":"neutral","sentiment_score":-0.025439123250544073,"num_words":10,"start":0.08,"end":18.755001},{"sentences":[{"text":"I'm I'm just bit busy at the moment.","start":18.755001,"end":20.695,"sentiment":"negative","sentiment_score":-0.4216705746948719},{"text":"I'm sorry.","start":32.32,"end":33.06,"sentiment":"neutral","sentiment_score":-0.1595720425248146},{"text":"My friend, we have already managed service provider to look on the security.","start":33.28,"end":36.9,"sentiment":"neutral","sentiment_score":-0.12537607206748083},{"text":"We are not looking for it.","start":37.440002,"end":39.06,"sentiment":"neutral","sentiment_score":-0.2470780611038208},{"text":"It's supported for us.","start":39.6,"end":40.898876,"sentiment":"neutral","sentiment_score":-0.012745994608849287}],"sentiment":"neutral","sentiment_score":-0.2077530292286114,"num_words":33,"start":18.755001,"end":40.898876},{"sentences":[{"text":"Yes.","start":41.458878,"end":41.778877,"sentiment":"neutral","sentiment_score":0.17011788487434387},{"text":"Thank you so much.","start":41.778877,"end":42.918877,"sentiment":"positive","sentiment_score":0.5046536177396774}],"sentiment":"positive","sentiment_score":0.4377464711666107,"num_words":5,"start":41.458878,"end":42.918877}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Nadine?\n\nChannel 1: Sorry. Who is this?\n\nChannel 0: Andrew from Vigilance AI. Good good afternoon to\n\nChannel 1: No. What is this regarding?\n\nChannel 0: you.\n\nChannel 1: I'm I'm just bit busy at the moment.\n\nChannel 0: Oh, I'm sorry. Yep. This is just real quick. Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes\n\nChannel 1: I'm\n\nChannel 0: without\n\nChannel 1: sorry. My friend, we have already managed service provider to look on the security. We are not looking for it. It's supported\n\nChannel 0: Oh, you're already\n\nChannel 1: for us. Yes. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.006413438357412815}],"sentiment":"neutral","sentiment_score":0.006413438357412815,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Oh, hi.","start":3.52,"end":4.24,"sentiment":"neutral","sentiment_score":0.027738632634282112},{"text":"This is Andrew from Vigilance AI.","start":4.24,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.043900073816378914},{"text":"Is this Nadine?","start":6.3999996,"end":8.58,"sentiment":"neutral","sentiment_score":0.019295016303658485}],"sentiment":"neutral","sentiment_score":0.03425115973434665,"channel":0,"num_words":11,"start":3.52,"end":8.58},{"sentences":[{"text":"Sorry.","start":9.76,"end":10.08,"sentiment":"neutral","sentiment_score":-0.03187038376927376},{"text":"Who is this?","start":10.08,"end":10.9,"sentiment":"neutral","sentiment_score":-0.012879576223591963}],"sentiment":"neutral","sentiment_score":-0.017627278110012412,"channel":1,"num_words":4,"start":9.76,"end":10.9},{"sentences":[{"text":"Andrew from Vigilance AI.","start":12.0,"end":14.34,"sentiment":"neutral","sentiment_score":0.011794253718107939},{"text":"Good good afternoon to","start":14.48,"end":16.244999,"sentiment":"neutral","sentiment_score":0.13350573182106018}],"sentiment":"neutral","sentiment_score":0.07264999276958406,"channel":0,"num_words":8,"start":12.0,"end":16.244999},{"sentences":[{"text":"No.","start":17.395,"end":17.715,"sentiment":"neutral","sentiment_score":-0.0405091717839241},{"text":"What is this regarding?","start":17.715,"end":18.755001,"sentiment":"neutral","sentiment_score":-0.037446596659719944}],"sentiment":"neutral","sentiment_score":-0.038059111684560776,"channel":1,"num_words":5,"start":17.395,"end":18.755001},{"sentences":[{"text":"you.","start":18.664999,"end":19.164999,"sentiment":"neutral","sentiment_score":-0.1540255844593048}],"sentiment":"neutral","sentiment_score":-0.1540255844593048,"channel":0,"num_words":1,"start":18.664999,"end":19.164999},{"sentences":[{"text":"I'm I'm just bit busy at the moment.","start":18.755001,"end":20.695,"sentiment":"negative","sentiment_score":-0.4216705746948719}],"sentiment":"negative","sentiment_score":-0.4216705746948719,"channel":1,"num_words":8,"start":18.755001,"end":20.695},{"sentences":[{"text":"Oh, I'm sorry.","start":21.585,"end":22.484999,"sentiment":"neutral","sentiment_score":-0.17175906896591187},{"text":"Yep.","start":22.545,"end":22.785,"sentiment":"neutral","sentiment_score":-0.08379918336868286},{"text":"This is just real quick.","start":22.785,"end":23.985,"sentiment":"neutral","sentiment_score":-0.07332301363348961},{"text":"Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes","start":23.985,"end":32.32,"sentiment":"neutral","sentiment_score":0.02980654796754772}],"sentiment":"neutral","sentiment_score":-0.009998303327348924,"channel":0,"num_words":31,"start":21.585,"end":32.32},{"sentences":[{"text":"I'm","start":32.32,"end":32.56,"sentiment":"neutral","sentiment_score":-0.15307456254959106}],"sentiment":"neutral","sentiment_score":-0.15307456254959106,"channel":1,"num_words":1,"start":32.32,"end":32.56},{"sentences":[{"text":"without","start":32.32,"end":32.64,"sentiment":"neutral","sentiment_score":-0.021571971476078033}],"sentiment":"neutral","sentiment_score":-0.021571971476078033,"channel":0,"num_words":1,"start":32.32,"end":32.64},{"sentences":[{"text":"sorry.","start":32.56,"end":33.06,"sentiment":"neutral","sentiment_score":-0.16606952250003815},{"text":"My friend, we have already managed service provider to look on the security.","start":33.28,"end":36.9,"sentiment":"neutral","sentiment_score":-0.12537607206748083},{"text":"We are not looking for it.","start":37.440002,"end":39.06,"sentiment":"neutral","sentiment_score":-0.2470780611038208},{"text":"It's supported","start":39.6,"end":40.34,"sentiment":"neutral","sentiment_score":-0.00933346804231405}],"sentiment":"neutral","sentiment_score":-0.14986789827658373,"channel":1,"num_words":22,"start":32.56,"end":40.34},{"sentences":[{"text":"Oh, you're already","start":39.988873,"end":40.888874,"sentiment":"neutral","sentiment_score":-0.011343602711955706}],"sentiment":"neutral","sentiment_score":-0.011343602711955706,"channel":0,"num_words":3,"start":39.988873,"end":40.888874},{"sentences":[{"text":"for us.","start":40.48,"end":40.898876,"sentiment":"neutral","sentiment_score":-0.01615852117538452},{"text":"Yes.","start":41.458878,"end":41.778877,"sentiment":"neutral","sentiment_score":0.17011788487434387},{"text":"Thank you so much.","start":41.778877,"end":42.918877,"sentiment":"positive","sentiment_score":0.5046536177396774}],"sentiment":"neutral","sentiment_score":0.3080593304974692,"channel":1,"num_words":7,"start":40.48,"end":42.918877}]},"summary":{"result":"success","short":"An agent from Helsance AI calls a customer named Nadine to ask about her service provider. The agent explains that their company is around the clock AI security analyst and works with No, the customer's friend. The agent also mentions that their company is not looking for the service provider and apologizes for being busy."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Is this Nadine? Sorry. Who is this?","start_word":3,"end_word":15,"intents":[{"intent":"Confirm identity","confidence_score":0.11990383}]},{"text":"What is this regarding? you.","start_word":25,"end_word":29,"intents":[{"intent":"Understand purpose","confidence_score":0.0063507995}]},{"text":"Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes without I'm sorry. My friend, we have already managed service provider to look on the security. We are not looking for it. It's supported Oh, you're already for us. Yes. Thank you so much.","start_word":47,"end_word":102,"intents":[{"intent":"Discuss security","confidence_score":0.04529372}]},{"text":"Thank you so much.","start_word":99,"end_word":102,"intents":[{"intent":"Express gratitude","confidence_score":0.09792188}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Nadine? Sorry. Who is this? Andrew from Vigilance AI. Good good afternoon to No. What is this regarding? you.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.011593857780098917},{"text":"I'm I'm just bit busy at the moment.","start_word":30,"end_word":37,"sentiment":"negative","sentiment_score":-0.40384241938591},{"text":"Oh, I'm sorry. Yep. This is just real quick. Vigilance AI is our around the clock AI security analyst, and every alert that fires gets investigated for you under five minutes without I'm sorry. My friend, we have already managed service provider to look on the security. We are not looking for it. It's supported Oh, you're already for us. Yes.","start_word":38,"end_word":98,"sentiment":"neutral","sentiment_score":-0.06468246877193451},{"text":"Thank you so much.","start_word":99,"end_word":102,"sentiment":"positive","sentiment_score":0.5385079979896545}],"average":{"sentiment":"neutral","sentiment_score":-0.04966169319405461}}}}