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Alex. How you doing? It's, Elvie. Good. My good.\n\nSorry to bother you. This is in regards to that Center Street job that we finished off a little while ago. We went through advertising, but apparently, Melbourne Water, again, wants a copy of the requesting through council a copy of the latest report. Now as far as I just wanna double check if you could tell me, please, because we had a few, but I've got revision c as the latest report for that for that job. Is that correct?\n\nThank you. Because I didn't wanna send them this and then find out, oh, it's not the because I know they made us change a few things in there. That that's what I don't understand now. It's frustrating that what's the exact message you sent me now? Can you please send me a copy of the latest flood impact assessment?\n\nMelbourne Water has requested it. It's like, why are they requesting it when nobody approved it? They should have it in their files. I'm pretty sure it's c, but yep. See, not perfect.\n\nThat's fine. Thank you so much for that. Thank you, mate. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Alex.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.07235268875956535},{"text":"How you doing?","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.13745598991711935},{"text":"It's, Elvie.","start":4.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.19060181826353073},{"text":"Good.","start":7.7599998,"end":7.9199996,"sentiment":"positive","sentiment_score":0.5030500888824463},{"text":"My good.","start":7.9199996,"end":8.66,"sentiment":"positive","sentiment_score":0.3678276985883713}],"sentiment":"neutral","sentiment_score":0.21769824698567392,"num_words":10,"start":3.52,"end":8.66},{"sentences":[{"text":"Sorry to bother you.","start":8.96,"end":9.84,"sentiment":"neutral","sentiment_score":-0.020797939505428076},{"text":"This is in regards to that Center Street job that we finished off a little while ago.","start":10.48,"end":14.58,"sentiment":"neutral","sentiment_score":-0.0010044097023851734},{"text":"We went through advertising, but apparently, Melbourne Water, again, wants a copy of the requesting through council a copy of the latest report.","start":15.965,"end":23.965,"sentiment":"neutral","sentiment_score":-0.02088309006522531},{"text":"Now as far as I just wanna double check if you could tell me, please, because we had a few, but I've got revision c as the latest report for that for that job.","start":23.965,"end":32.96,"sentiment":"neutral","sentiment_score":-0.005747027387020781},{"text":"Is that correct?","start":32.96,"end":33.78,"sentiment":"neutral","sentiment_score":0.003529525982836882}],"sentiment":"neutral","sentiment_score":-0.009449236391020226,"num_words":81,"start":8.96,"end":33.78},{"sentences":[{"text":"Thank you.","start":36.0,"end":36.8,"sentiment":"neutral","sentiment_score":0.13584423065185547},{"text":"Because I didn't wanna send them this and then find out, oh, it's not the because I know they made us change a few things in there.","start":36.8,"end":42.885,"sentiment":"neutral","sentiment_score":-0.12889238364166683},{"text":"That that's what I don't understand now.","start":49.605,"end":51.045,"sentiment":"neutral","sentiment_score":-0.16222040568079268},{"text":"It's frustrating that what's the exact message you sent me now?","start":51.045,"end":55.83,"sentiment":"negative","sentiment_score":-0.353000743822618},{"text":"Can you please send me a copy of the latest flood impact assessment?","start":56.79,"end":59.530003,"sentiment":"neutral","sentiment_score":-0.09544321436148423}],"sentiment":"neutral","sentiment_score":-0.1577953117589156,"num_words":60,"start":36.0,"end":59.530003},{"sentences":[{"text":"Melbourne Water has requested it.","start":59.83,"end":61.27,"sentiment":"neutral","sentiment_score":-0.11602951288223266},{"text":"It's like, why are they requesting it when nobody approved it?","start":61.27,"end":63.99,"sentiment":"neutral","sentiment_score":-0.19382855160669846},{"text":"They should have it in their files.","start":63.99,"end":65.450005,"sentiment":"neutral","sentiment_score":-0.07260649225541524},{"text":"I'm pretty sure it's c, but yep.","start":77.855,"end":84.195,"sentiment":"neutral","sentiment_score":0.04431506033454623},{"text":"See, not perfect.","start":106.585,"end":107.384995,"sentiment":"neutral","sentiment_score":-0.02951297101875146}],"sentiment":"neutral","sentiment_score":-0.09087395662385406,"num_words":33,"start":59.83,"end":107.384995},{"sentences":[{"text":"That's fine.","start":107.384995,"end":108.024994,"sentiment":"neutral","sentiment_score":0.18117837607860565},{"text":"Thank you so much for that.","start":108.024994,"end":109.405,"sentiment":"positive","sentiment_score":0.5087022334337234},{"text":"Thank you, mate.","start":110.345,"end":111.244995,"sentiment":"neutral","sentiment_score":0.30652623375256854},{"text":"Thanks.","start":112.104996,"end":112.424995,"sentiment":"neutral","sentiment_score":0.23785348236560824},{"text":"Bye bye.","start":112.424995,"end":113.085,"sentiment":"neutral","sentiment_score":0.1505465917289257}],"sentiment":"positive","sentiment_score":0.3480782514171941,"num_words":14,"start":107.384995,"end":113.085}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Yes.\n\nChannel 1: Hey, Alex. How you doing? It's, Elvie. Good. My good.\n\nSorry to bother you. This is in regards to that Center Street job that we finished off a little while ago. We went through advertising, but apparently, Melbourne Water, again, wants a copy of the requesting through council a copy of the latest report. Now as far as I just wanna double check if you could tell me, please, because we had a few, but I've got revision c as the latest report for that for that job. Is that correct?\n\nChannel 0: Give me one minute.\n\nChannel 1: Thank you. Because I didn't wanna send them this and then find out, oh, it's not the because I know they made us change a few things in there.\n\nChannel 0: Yeah. But not not like, I don't understand. They approved it. So what's the anyway, whatever.\n\nChannel 1: That that's what\n\nChannel 0: Thank\n\nChannel 1: I don't\n\nChannel 0: you.\n\nChannel 1: understand now. It's frustrating that what's the exact message you sent me now? Can you please send me a copy of the latest flood impact assessment? Melbourne Water has requested it. It's like, why are they requesting it when nobody approved it?\n\nThey should have it in their\n\nChannel 0: Yes.\n\nChannel 1: files.\n\nChannel 0: It's got it's got it's got it's on file. Yeah. Exactly. Okay. So alright.\n\nChannel 1: I'm pretty sure it's c,\n\nChannel 0: I'm pretty good at this, to be honest, but\n\nChannel 1: but\n\nChannel 0: I just wanted to confirm.\n\nChannel 1: yep.\n\nChannel 0: For you guys. Revision c. Yep.\n\nChannel 1: See, not perfect. That's fine. Thank you so much for that. Thank\n\nChannel 0: Nine\n\nChannel 1: you,\n\nChannel 0: hours\n\nChannel 1: mate.\n\nChannel 0: at all. Speak to you soon.\n\nChannel 1: Thanks.\n\nChannel 0: See\n\nChannel 1: Bye\n\nChannel 0: you then.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.017856651917099953},{"text":"Yes.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.05127882212400437}],"sentiment":"neutral","sentiment_score":0.03456773702055216,"channel":0,"num_words":2,"start":1.1999999,"end":3.06},{"sentences":[{"text":"Hey, Alex.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.07235268875956535},{"text":"How you doing?","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.13745598991711935},{"text":"It's, Elvie.","start":4.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.19060181826353073},{"text":"Good.","start":7.7599998,"end":7.9199996,"sentiment":"positive","sentiment_score":0.5030500888824463},{"text":"My 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Elvie expresses frustration that they were not able to obtain the report and questions the agent's actions. The agent confirms the request and promises to send a copy to Elvie."},"intents":{"segments":[{"text":"This is in regards to that Center Street job that we finished off a little while ago. We went through advertising, but apparently, Melbourne Water, again, wants a copy of the requesting through council a copy of the latest report.","start_word":16,"end_word":55,"intents":[{"intent":"Request copy of latest report","confidence_score":0.4051592}]},{"text":"Can you please send me a copy of the latest flood impact assessment? Melbourne Water has requested it.","start_word":162,"end_word":179,"intents":[{"intent":"Obtain copy of flood impact assessment","confidence_score":0.00017099088},{"intent":"Confirm copy of flood impact assessment","confidence_score":0.044742577}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hey, Alex. How you doing? 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That that's what Thank I don't you. understand now.","start_word":12,"end_word":150,"sentiment":"neutral","sentiment_score":-0.061192113906145096},{"text":"It's frustrating that what's the exact message you sent me now?","start_word":151,"end_word":161,"sentiment":"negative","sentiment_score":-0.3565550148487091},{"text":"Can you please send me a copy of the latest flood impact assessment? Melbourne Water has requested it. It's like, why are they requesting it when nobody approved it? They should have it in their Yes. files. It's got it's got it's got it's on file. Yeah. Exactly. Okay. So alright. I'm pretty sure it's c, I'm pretty good at this, to be honest, but but I just wanted to confirm. yep. For you guys. Revision c. Yep. See, not perfect. 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