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Airtel.","start":66.68494,"end":67.90494,"sentiment":"neutral","sentiment_score":-0.027521828810373943}],"sentiment":"neutral","sentiment_score":-0.023322847671806812,"channel":0,"num_words":4,"start":66.284935,"end":67.90494},{"sentences":[{"text":"Apologies.","start":69.57,"end":70.07,"sentiment":"neutral","sentiment_score":-0.1637621968984604},{"text":"Apologies.","start":70.29,"end":70.79,"sentiment":"neutral","sentiment_score":-0.14265960454940796}],"sentiment":"neutral","sentiment_score":-0.15321090072393417,"channel":1,"num_words":2,"start":69.57,"end":70.79},{"sentences":[{"text":"Yeah.","start":70.68494,"end":71.18494,"sentiment":"neutral","sentiment_score":-0.0786309614777565}],"sentiment":"neutral","sentiment_score":-0.0786309614777565,"channel":0,"num_words":1,"start":70.68494,"end":71.18494},{"sentences":[{"text":"My bad.","start":70.93,"end":71.49,"sentiment":"neutral","sentiment_score":-0.19806396216154099},{"text":"I will sorry about 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He has been receiving attempted billing notifications from his bank, but the bank has blocked any payments from his A cheaperel plan. The agent, named Roland, apologizes for the confusion and apologizes for the error."},"intents":{"segments":[{"text":"I have I have, about a month ago, terminated my contract with Auctel on my MBM plan. And and I've got all the emails from Arctel confirming that it has been canceled. However, I have been receiving attempted billing notifications from my bank, which the bank has blocked any payments from our payment direct debits from Achtel.","start_word":36,"end_word":92,"intents":[{"intent":"Confirm contract termination","confidence_score":0.07905633}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3222541809082031},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.6111207604408264},{"text":"Hi. This is Roland. How are you?","start_word":15,"end_word":21,"sentiment":"neutral","sentiment_score":0.17872963845729828},{"text":"I'm good. Thank you for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.5206466913223267},{"text":"How about yourself? Yes. I'm well.","start_word":28,"end_word":33,"sentiment":"neutral","sentiment_score":0.2884688377380371},{"text":"Thank you.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.4684102535247803},{"text":"I have I have, about a month ago, terminated my contract with Auctel on my MBM plan. And and I've got all the emails from Arctel confirming that it has been canceled.","start_word":36,"end_word":67,"sentiment":"neutral","sentiment_score":-0.08466898649930954},{"text":"However, I have been receiving attempted billing notifications from my bank, which the bank has blocked any payments from our payment direct debits from Achtel.","start_word":68,"end_word":92,"sentiment":"negative","sentiment_score":-0.4099870026111603},{"text":"October So I'm just you're trying saying to understand Octel? what's going on. Yeah. You're saying Octel? Octel. Yes. Yeah. This is Airtel. Apologies. Apologies. Yeah. My bad. I will sorry about that.","start_word":93,"end_word":125,"sentiment":"neutral","sentiment_score":-0.14140041172504425}],"average":{"sentiment":"neutral","sentiment_score":-0.01791488509817222}}}}