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They are asked to hold and eventually get connected to the right person. The customer struggles to provide their account number but eventually receives the call and ends the call."},"intents":{"segments":[{"text":"I morning, was wondering if I could please make a manual payment on my account.","start_word":2,"end_word":16,"intents":[{"intent":"Make manual payment","confidence_score":0.055120423}]},{"text":"Where are we transferred? Hello?","start_word":51,"end_word":55,"intents":[{"intent":"Transfer call","confidence_score":0.6126166}]}]},"sentiments":{"segments":[{"text":"Good Hi. I morning, was wondering if I could please make a manual payment on my account. You've come you've come across the tech support. Yeah. You need to hang on. Let's see if I can put you through the accounts. Hang on a sec.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.0040808492340147495},{"text":"Thank you. You're welcome.","start_word":45,"end_word":48,"sentiment":"positive","sentiment_score":0.4185284972190857},{"text":"Hang on. Where are we transferred? Hello? Hi. I was wondering if I could please make a manual payment on my account. Yeah. I'm trying to get you through to accounts. Sorry. Oh, sorry. Thank you. Hang I've on. got a number calling me now. Thanks. Bye. Okay. Bye.","start_word":49,"end_word":97,"sentiment":"neutral","sentiment_score":0.04992159456014633}],"average":{"sentiment":"neutral","sentiment_score":0.05033863407291778}}}}