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This is Ross with Tech Home Systems. How are you? That's great and good, buddy. Matt actually giving you a call regarding a customer.\n\nHe was after a Cisco desk phone. Nine eight zero zero wall mount kit. Definitely. If you can just let me know. Actually, he was after 30 units, and I can see currently 19 in stock.\n\nSo just checking, like, when's the next stock arriving. Mhmm. Mhmm. Alright. I can see mhmm.\n\nCisco.presales@digarita.com.eu. Right? Okay. I will cc presales. No worries.\n\nAlright. Fine. Thank you. And, mate, one more thing. Hello?\n\nHello? Mate, if you can transfer the call to, the licensing team, would really appreciate it. Like, we will have one more customer who was after Adobe licenses. Not customer was after buying like, he was looking for new license. Adopt one second.\n\nIt's Adobe ColdFusion Enterprise for co government. It's Adobe. Adobe. Okay. Alright.\n\nNo worries. No worries. All good. Yep. Yes, ma'am.","paragraphs":[{"sentences":[{"text":"Good afternoon, mate.","start":21.935001,"end":22.975,"sentiment":"neutral","sentiment_score":0.301170418659846},{"text":"This is Ross with Tech Home Systems.","start":22.975,"end":25.075,"sentiment":"neutral","sentiment_score":0.18440910748073033},{"text":"How are you?","start":25.135,"end":25.89,"sentiment":"neutral","sentiment_score":0.15047294894854227},{"text":"That's great and good, buddy.","start":29.09,"end":30.55,"sentiment":"positive","sentiment_score":0.7379952311515808},{"text":"Matt actually giving you a call regarding a customer.","start":30.849998,"end":35.11,"sentiment":"neutral","sentiment_score":0.09713264058033626}],"sentiment":"neutral","sentiment_score":0.26703569541374844,"num_words":27,"start":21.935001,"end":35.11},{"sentences":[{"text":"He was after a Cisco desk phone.","start":35.57,"end":38.79,"sentiment":"neutral","sentiment_score":0.05163867186222758},{"text":"Nine eight zero zero wall mount 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Good afternoon. Good afternoon. Sysco Presales. Good. Thanks. How are you? Can you please send us an email so that we can we can send you the quote? Yeah. I I I'm the presales guy, so I cannot just tell you, like, when the stock will arrive or or without asking my the other team who will help on these things. So the best would be send us an email, and then whatever we have we'll quote all the whatever the quantities you need. Then we'll then we can tell, you know, our team, we can tell, like, how many are in stock and how many what's the lead time for the new arriving one. So yeah. The first thing is you need to send us an email there. Yeah. You can send it to sales@digadatta.com.auauonandccpresales. Yeah. Okay. No worries. Thank you. Bye. Mhmm. Yeah. Yeah. Can hear you. So what do you mean by licensing team? Like, are you after the renewal as well? New license for what? Like, for the phone? Flex license? No. No. License like, what type of license? Like, like, Cisco license? Any any Cisco related license? Or out of I I don't know. Oh, sorry. I cannot transfer it from here, so you need to call back or send us send them the email because we are separate team. And yeah. So we have no access to to transfer it to them. Yeah. Alright. Thank you. Thank you. 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be on the line, and someone from Sysco presales will attend to you shortly. Good afternoon. Good afternoon. Sysco Presales. Good.\n\nThanks. How are you? Can you please send us an email so that we can we can send you the quote? Yeah. I I I'm the presales guy, so I cannot just tell you, like, when the stock will arrive or or without asking my the other team who will help on these things.\n\nSo the best would be send us an email, and then whatever we have we'll quote all the whatever the quantities you need. Then we'll then we can tell, you know, our team, we can tell, like, how many are in stock and how many what's the lead time for the new arriving one. So yeah. The first thing is you need to send us an email there. Yeah.\n\nYou can send it to sales@digadatta.com.auauonandccpresales. Yeah. Okay. No worries. Thank you.\n\nBye. Mhmm. Yeah. Yeah. Can hear you.\n\nSo what do you mean by licensing team? Like, are you after the renewal as well? New license for what? Like, for the phone? Flex license?\n\nNo. No. License like, what type of license? Like, like, Cisco license? Any any Cisco related license?\n\nOr out of I I don't know. Oh, sorry. I cannot transfer it from here, so you need to call back or send us send them the email because we are separate team. And yeah. So we have no access to to transfer it to them.\n\nYeah. Alright. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Please be on the line, and someone from Sysco presales will attend to you shortly.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.05390146573384603},{"text":"Good afternoon.","start":17.735,"end":18.375,"sentiment":"neutral","sentiment_score":0.221516415476799},{"text":"Good afternoon.","start":18.375,"end":19.015,"sentiment":"neutral","sentiment_score":0.2241208404302597},{"text":"Sysco Presales.","start":19.015,"end":19.835001,"sentiment":"neutral","sentiment_score":0.11137958616018295},{"text":"Good.","start":26.855,"end":27.095001,"sentiment":"positive","sentiment_score":0.3881073594093323}],"sentiment":"neutral","sentiment_score":0.10503013770688664,"num_words":22,"start":0.24,"end":27.095001},{"sentences":[{"text":"Thanks.","start":27.095001,"end":27.415,"sentiment":"positive","sentiment_score":0.44910168647766113},{"text":"How are 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Good afternoon. Good afternoon. Sysco Presales.\n\nChannel 0: Good afternoon, mate. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: That's great and good, buddy. Matt actually giving you a call regarding a customer. He was after a Cisco desk phone. Nine eight zero zero wall mount kit.\n\nChannel 1: Can you please send us an email so that we can we can send you the quote?\n\nChannel 0: Definitely. If you can just let me know. Actually, he was after 30 units, and I can see currently 19 in stock. So just checking, like, when's the next stock arriving.\n\nChannel 1: Yeah. I I I'm the presales guy, so I cannot just\n\nChannel 0: Mhmm.\n\nChannel 1: tell you, like, when the stock will arrive or or without asking my the other team who will help on these things. So the best would be send us an email, and then whatever we have we'll quote all the whatever the quantities you need. Then we'll then we can tell, you know, our team, we can tell, like, how many are in stock and how many what's the\n\nChannel 0: Mhmm.\n\nChannel 1: lead time for the new arriving one. So yeah.\n\nChannel 0: Alright.\n\nChannel 1: The first thing\n\nChannel 0: I\n\nChannel 1: is\n\nChannel 0: can\n\nChannel 1: you need\n\nChannel 0: see\n\nChannel 1: to send us an email there.\n\nChannel 0: mhmm. Cisco.presales@digarita.com.eu. Right?\n\nChannel 1: Yeah. You can send it to sales@digadatta.com.auauonandccpresales.\n\nChannel 0: Okay. I will cc presales. No worries.\n\nChannel 1: Yeah. Okay. No worries. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Fine. Thank\n\nChannel 1: Bye.\n\nChannel 0: you. And, mate, one more thing. Hello? Hello?\n\nChannel 1: Mhmm. Yeah. Yeah. Can\n\nChannel 0: Mate, if you can transfer the call to, the licensing team, would really appreciate it. Like, we will have one more customer who was after Adobe licenses.\n\nChannel 1: hear you. So what do you mean by licensing team? Like, are you after the renewal as well?\n\nChannel 0: Not customer was after buying like, he was looking for new license. Adopt one second.\n\nChannel 1: New license for what? Like, for the phone? Flex license?\n\nChannel 0: It's Adobe ColdFusion Enterprise for co government.\n\nChannel 1: No. No. License like, what type of license? Like, like, Cisco license? Any any Cisco related license?\n\nOr\n\nChannel 0: It's Adobe. Adobe.\n\nChannel 1: out of I I don't know. Oh, sorry. I cannot transfer it from here, so you need to call back or send us send them the email because we are separate team. And yeah. So we have no access to to transfer it to them.\n\nYeah.\n\nChannel 0: Okay. Alright. No worries.\n\nChannel 1: Alright.\n\nChannel 0: No worries.\n\nChannel 1: Thank\n\nChannel 0: All good.\n\nChannel 1: you. Thank\n\nChannel 0: Yep.\n\nChannel 1: you. Bye.\n\nChannel 0: Yes, ma'am.","paragraphs":[{"sentences":[{"text":"Please be on the line, and someone from Sysco presales will attend to you shortly.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.05390146573384603},{"text":"Good afternoon.","start":17.735,"end":18.375,"sentiment":"neutral","sentiment_score":0.221516415476799},{"text":"Good afternoon.","start":18.375,"end":19.015,"sentiment":"neutral","sentiment_score":0.2241208404302597},{"text":"Sysco Presales.","start":19.015,"end":19.835001,"sentiment":"neutral","sentiment_score":0.11137958616018295}],"sentiment":"neutral","sentiment_score":0.09155027000677018,"channel":1,"num_words":21,"start":0.24,"end":19.835001},{"sentences":[{"text":"Good afternoon, mate.","start":21.935001,"end":22.975,"sentiment":"neutral","sentiment_score":0.301170418659846},{"text":"This is Ross with Tech Home Systems.","start":22.975,"end":25.075,"sentiment":"neutral","sentiment_score":0.18440910748073033},{"text":"How are 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if you can transfer the call to, the licensing team, would really appreciate it.","start":129.985,"end":136.52,"sentiment":"neutral","sentiment_score":0.15551282813151676},{"text":"Like, we will have one more customer who was after Adobe licenses.","start":136.52,"end":139.74,"sentiment":"neutral","sentiment_score":0.02972249345233043}],"sentiment":"neutral","sentiment_score":0.09960601271854506,"channel":0,"num_words":27,"start":129.985,"end":139.74},{"sentences":[{"text":"hear you.","start":142.545,"end":142.945,"sentiment":"neutral","sentiment_score":-0.00493975542485714},{"text":"So what do you mean by licensing team?","start":142.945,"end":145.41,"sentiment":"neutral","sentiment_score":-0.005819722427986562},{"text":"Like, are you after the renewal as 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license?","start":158.385,"end":159.28499,"sentiment":"neutral","sentiment_score":-0.006678046192973852}],"sentiment":"neutral","sentiment_score":-0.013316853251308203,"channel":1,"num_words":10,"start":155.905,"end":159.28499},{"sentences":[{"text":"It's Adobe ColdFusion Enterprise for co government.","start":161.03,"end":165.13,"sentiment":"neutral","sentiment_score":-0.021519422797220095}],"sentiment":"neutral","sentiment_score":-0.021519422797220095,"channel":0,"num_words":7,"start":161.03,"end":165.13},{"sentences":[{"text":"No.","start":168.39,"end":168.63,"sentiment":"neutral","sentiment_score":-0.13119332492351532},{"text":"No.","start":168.63,"end":169.13,"sentiment":"neutral","sentiment_score":-0.1416064202785492},{"text":"License like, what type of license?","start":169.19,"end":171.11,"sentiment":"neutral","sentiment_score":-0.10610298688213031},{"text":"Like, like, Cisco license?","start":171.11,"end":173.19,"sentiment":"neutral","sentiment_score":-0.07743282802402973},{"text":"Any any Cisco related license?","start":173.19,"end":175.19,"sentiment":"neutral","sentiment_score":-0.07256678491830826}],"sentiment":"neutral","sentiment_score":-0.09305781783426509,"channel":1,"num_words":17,"start":168.39,"end":175.19},{"sentences":[{"text":"Or","start":175.19,"end":175.69,"sentiment":"neutral","sentiment_score":-0.0534270778298378}],"sentiment":"neutral","sentiment_score":-0.0534270778298378,"channel":1,"num_words":1,"start":175.19,"end":175.69},{"sentences":[{"text":"It's Adobe.","start":176.36499,"end":176.775,"sentiment":"neutral","sentiment_score":-0.061034100130200386},{"text":"Adobe.","start":176.775,"end":177.275,"sentiment":"neutral","sentiment_score":-0.06636511534452438}],"sentiment":"neutral","sentiment_score":-0.06281110520164172,"channel":0,"num_words":3,"start":176.36499,"end":177.275},{"sentences":[{"text":"out of I I don't know.","start":178.55,"end":180.15001,"sentiment":"neutral","sentiment_score":-0.17751267552375793},{"text":"Oh, sorry.","start":180.15001,"end":180.81,"sentiment":"neutral","sentiment_score":-0.24917082488536835},{"text":"I cannot transfer it from here, so you need to call back or send us send them the email because we are separate team.","start":181.03,"end":188.655,"sentiment":"neutral","sentiment_score":-0.2485353114704291},{"text":"And yeah.","start":189.275,"end":189.995,"sentiment":"neutral","sentiment_score":-0.20937854051589966},{"text":"So we have no access to to transfer it to them.","start":189.995,"end":192.955,"sentiment":"neutral","sentiment_score":-0.23753385652195325}],"sentiment":"neutral","sentiment_score":-0.23466432624393038,"channel":1,"num_words":45,"start":178.55,"end":192.955},{"sentences":[{"text":"Yeah.","start":192.955,"end":193.455,"sentiment":"neutral","sentiment_score":-0.017138419672846794}],"sentiment":"neutral","sentiment_score":-0.017138419672846794,"channel":1,"num_words":1,"start":192.955,"end":193.455},{"sentences":[{"text":"Okay.","start":193.57893,"end":194.07893,"sentiment":"neutral","sentiment_score":0.01315733790397644},{"text":"Alright.","start":194.37894,"end":194.85893,"sentiment":"neutral","sentiment_score":0.058253780007362366},{"text":"No worries.","start":194.85893,"end":195.33893,"sentiment":"neutral","sentiment_score":0.07035882771015167}],"sentiment":"neutral","sentiment_score":0.05303219333291054,"channel":0,"num_words":4,"start":193.57893,"end":195.33893},{"sentences":[{"text":"Alright.","start":195.11499,"end":195.61499,"sentiment":"neutral","sentiment_score":0.10954611003398897}],"sentiment":"neutral","sentiment_score":0.10954611003398897,"channel":1,"num_words":1,"start":195.11499,"end":195.61499},{"sentences":[{"text":"No worries.","start":195.33893,"end":195.73894,"sentiment":"neutral","sentiment_score":0.13356469571590424}],"sentiment":"neutral","sentiment_score":0.13356469571590424,"channel":0,"num_words":2,"start":195.33893,"end":195.73894},{"sentences":[{"text":"Thank","start":195.675,"end":195.995,"sentiment":"positive","sentiment_score":0.404803067445755}],"sentiment":"positive","sentiment_score":0.404803067445755,"channel":1,"num_words":1,"start":195.675,"end":195.995},{"sentences":[{"text":"All good.","start":195.73894,"end":196.47893,"sentiment":"positive","sentiment_score":0.43791040778160095}],"sentiment":"positive","sentiment_score":0.43791040778160095,"channel":0,"num_words":2,"start":195.73894,"end":196.47893},{"sentences":[{"text":"you.","start":195.995,"end":196.495,"sentiment":"positive","sentiment_score":0.35446035861968994},{"text":"Thank","start":196.635,"end":196.875,"sentiment":"positive","sentiment_score":0.4392533302307129}],"sentiment":"positive","sentiment_score":0.3968568444252014,"channel":1,"num_words":2,"start":195.995,"end":196.875},{"sentences":[{"text":"Yep.","start":196.69893,"end":197.19893,"sentiment":"neutral","sentiment_score":0.28396937251091003}],"sentiment":"neutral","sentiment_score":0.28396937251091003,"channel":0,"num_words":1,"start":196.69893,"end":197.19893},{"sentences":[{"text":"you.","start":196.875,"end":197.035,"sentiment":"neutral","sentiment_score":0.26766109466552734},{"text":"Bye.","start":197.035,"end":197.535,"sentiment":"neutral","sentiment_score":0.05598100647330284}],"sentiment":"neutral","sentiment_score":0.1618210505694151,"channel":1,"num_words":2,"start":196.875,"end":197.535},{"sentences":[{"text":"Yes, ma'am.","start":197.33893,"end":198.14394,"sentiment":"neutral","sentiment_score":0.281244408339262}],"sentiment":"neutral","sentiment_score":0.281244408339262,"channel":0,"num_words":2,"start":197.33893,"end":198.14394}]},"summary":{"result":"success","short":"A representative from Tech Home Systems calls Sysco Presales regarding a customer who wants to buy new licenses for their phone. The representative asks the customer to send an email with the quantities needed and they will quote the quantities accordingly. The customer is transferred to the licensing team and instructed to send the email with the details."},"intents":{"segments":[{"text":"Please be on the line, and someone from Sysco presales will attend to you shortly. Good afternoon.","start_word":1,"end_word":17,"intents":[{"intent":"Schedule a call","confidence_score":0.0042312504}]},{"text":"You can send it to sales@digadatta.com.auauonandccpresales. Okay.","start_word":227,"end_word":233,"intents":[{"intent":"Obtain email from sales@digadatta.com","confidence_score":0.000015554424},{"intent":"Send presales to sales@digadatta.com","confidence_score":0.10690478}]},{"text":"Can Mate, if you can transfer the call to, the licensing team, would really appreciate it. Like, we will have one more customer who was after Adobe licenses. hear you.","start_word":261,"end_word":290,"intents":[{"intent":"Transfer call to licensing team","confidence_score":0.023443535}]},{"text":"Not customer was after buying like, he was looking for new license. Adopt one second. New license for what? Like, for the phone? Flex license?","start_word":307,"end_word":331,"intents":[{"intent":"Obtain new license for phone or flex","confidence_score":0.00020339804}]}]},"sentiments":{"segments":[{"text":"Please be on the line, and someone from Sysco presales will attend to you shortly. Good afternoon. Good afternoon. Sysco Presales. Good afternoon, mate. This is Ross with Tech Home Systems. How are you?","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.1370622217655182},{"text":"Good. Thanks.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.4186045229434967},{"text":"How are you?","start_word":36,"end_word":38,"sentiment":"neutral","sentiment_score":0.20746611058712008},{"text":"That's great and good, buddy.","start_word":39,"end_word":43,"sentiment":"positive","sentiment_score":0.7278771996498108},{"text":"Matt actually giving you a call regarding a customer. He was after a Cisco desk phone. Nine eight zero zero wall mount kit. Can you please send us an email so that we can we can send you the quote? Definitely. If you can just let me know. Actually, he was after 30 units, and I can see currently 19 in stock. So just checking, like, when's the next stock arriving. Yeah. I I I'm the presales guy, so I cannot just Mhmm. tell you, like, when the stock will arrive or or without asking my the other team who will help on these things. So the best would be send us an email, and then whatever we have we'll quote all the whatever the quantities you need. Then we'll then we can tell, you know, our team, we can tell, like, how many are in stock and how many what's the Mhmm. lead time for the new arriving one. So yeah. Alright. The first thing I is can you need see to send us an email there. mhmm. Cisco.presales@digarita.com. eu. Right? Yeah. You can send it to sales@digadatta.com.auauonandccpresales. Okay. I will cc presales. No worries. Yeah. Okay. No worries.","start_word":44,"end_word":242,"sentiment":"neutral","sentiment_score":0.004373489546790794},{"text":"Thank Alright. you. Fine. Thank Bye. you.","start_word":243,"end_word":249,"sentiment":"positive","sentiment_score":0.44391950964927673},{"text":"And, mate, one more thing. Hello? Hello? Mhmm. Yeah. Yeah. Can Mate, if you can transfer the call to, the licensing team, would really appreciate it. Like, we will have one more customer who was after Adobe licenses. hear you. So what do you mean by licensing team? Like, are you after the renewal as well? Not customer was after buying like, he was looking for new license. Adopt one second. New license for what? Like, for the phone? Flex license? It's Adobe ColdFusion Enterprise for co government. No. No. License like, what type of license? Like, like, Cisco license? Any any Cisco related license? Or It's Adobe. Adobe. out of I I don't know. Oh, sorry. I cannot transfer it from here, so you need to call back or send us send them the email because we are separate team. And yeah. So we have no access to to transfer it to them. Yeah. Okay. Alright. No worries. Alright. No worries.","start_word":250,"end_word":411,"sentiment":"neutral","sentiment_score":-0.0521504171192646},{"text":"Thank All good. you.","start_word":412,"end_word":415,"sentiment":"positive","sentiment_score":0.4016186594963074},{"text":"Thank Yep. you. Bye.","start_word":416,"end_word":419,"sentiment":"neutral","sentiment_score":0.256522536277771},{"text":"Yes, ma'am.","start_word":420,"end_word":421,"sentiment":"positive","sentiment_score":0.6168277263641357}],"average":{"sentiment":"neutral","sentiment_score":0.03339366181589925}}}}