{"metadata":{"transaction_key":"deprecated","request_id":"c31aa0d5-59b6-4453-a18b-2bcc80d77ad8","sha256":"bbc5079ac5964106dcf61039f69bced33f9cef36011be6555e46ea4614c119cc","created":"2026-03-11T04:07:19.047Z","duration":56.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":141,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":144,"output_tokens":144},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":144,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling Airtel account. How may I help you today? Oh, sure. I would love to assist you. To whom I'm speaking with? Oh, you already have an account with us. Right? Okay. One moment here. And are you applying for another one? Yes. Oh, no worries. Let me just go ahead and connect you to our tech team so they could further assist you about your request. Okay? Thank you.","confidence":0.99951494,"words":[{"word":"hi","start":0.96,"end":1.28,"confidence":0.9969001,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.33466726541519165},{"word":"good","start":1.28,"end":1.52,"confidence":0.9997814,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5641669034957886},{"word":"afternoon","start":1.52,"end":2.02,"confidence":0.9998307,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.552108645439148},{"word":"thank","start":2.08,"end":2.32,"confidence":0.999803,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7738794684410095},{"word":"you","start":2.32,"end":2.56,"confidence":0.99994075,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.803084135055542},{"word":"so","start":2.56,"end":2.6399999,"confidence":0.99974054,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8172838687896729},{"word":"much","start":2.6399999,"end":2.96,"confidence":0.9999733,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.8069069981575012},{"word":"for","start":2.96,"end":3.1999998,"confidence":0.99951494,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7249459028244019},{"word":"calling","start":3.1999998,"end":3.52,"confidence":0.99979764,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7561279535293579},{"word":"airtel","start":3.52,"end":4.0,"confidence":0.77927214,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.7266577482223511},{"word":"account","start":4.0,"end":4.4,"confidence":0.7860215,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7547497749328613},{"word":"how","start":4.4,"end":4.56,"confidence":0.9991204,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6767205595970154},{"word":"may","start":4.56,"end":4.7999997,"confidence":0.9992829,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6805281639099121},{"word":"i","start":4.7999997,"end":4.88,"confidence":0.99527836,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7139773964881897},{"word":"help","start":4.88,"end":5.04,"confidence":0.9999281,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6398226022720337},{"word":"you","start":5.04,"end":5.2,"confidence":0.99984205,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.696111798286438},{"word":"today","start":5.2,"end":5.7,"confidence":0.9999024,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.6219327449798584},{"word":"oh","start":15.275,"end":15.594999,"confidence":0.83834124,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.30573657155036926},{"word":"sure","start":15.594999,"end":15.835,"confidence":0.9985048,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.2814587354660034},{"word":"i","start":15.835,"end":15.995,"confidence":0.99992144,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4038294553756714},{"word":"would","start":15.995,"end":16.235,"confidence":0.99995434,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.4256432354450226},{"word":"love","start":16.235,"end":16.555,"confidence":0.999668,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.6315637826919556},{"word":"to","start":16.555,"end":16.635,"confidence":0.99882597,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5592272877693176},{"word":"assist","start":16.635,"end":16.875,"confidence":0.99983096,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4812837541103363},{"word":"you","start":16.875,"end":17.115,"confidence":0.99099743,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4430793821811676},{"word":"to","start":17.115,"end":17.275,"confidence":0.9919234,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.11337780207395554},{"word":"whom","start":17.275,"end":17.515,"confidence":0.9873619,"punctuated_word":"whom","sentiment":"neutral","sentiment_score":0.09230385720729828},{"word":"i'm","start":17.515,"end":17.755,"confidence":0.9201142,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09686775505542757},{"word":"speaking","start":17.755,"end":18.075,"confidence":0.9981577,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.08510119467973709},{"word":"with","start":18.075,"end":18.575,"confidence":0.9938067,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.18173375725746155},{"word":"oh","start":21.435,"end":21.755,"confidence":0.98982966,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02461947500705719},{"word":"you","start":21.755,"end":22.075,"confidence":0.9998074,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007678166031837463},{"word":"already","start":22.075,"end":22.474998,"confidence":0.9998752,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.025361670181155205},{"word":"have","start":22.474998,"end":22.715,"confidence":0.9998753,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.024309134110808372},{"word":"an","start":22.715,"end":22.875,"confidence":0.9999658,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.025740690529346463},{"word":"account","start":22.875,"end":23.195,"confidence":0.99997973,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.043655164539813995},{"word":"with","start":23.195,"end":23.435,"confidence":0.9998573,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0438413992524147},{"word":"us","start":23.435,"end":23.675,"confidence":0.99773073,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.06072106212377548},{"word":"right","start":23.675,"end":24.175,"confidence":0.99981666,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.05520513281226158},{"word":"okay","start":25.994999,"end":26.494999,"confidence":0.99526256,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04717065766453743},{"word":"one","start":28.04,"end":28.36,"confidence":0.9446171,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03782223165035248},{"word":"moment","start":28.36,"end":28.84,"confidence":0.99996984,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.05136633291840553},{"word":"here","start":28.84,"end":29.34,"confidence":0.9962027,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.05465790629386902},{"word":"and","start":29.48,"end":29.98,"confidence":0.9964317,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010570715181529522},{"word":"are","start":30.36,"end":30.68,"confidence":0.9990243,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.00628628209233284},{"word":"you","start":30.68,"end":31.0,"confidence":0.99918336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013259481638669968},{"word":"applying","start":31.0,"end":31.4,"confidence":0.998946,"punctuated_word":"applying","sentiment":"neutral","sentiment_score":0.017565958201885223},{"word":"for","start":31.4,"end":31.880001,"confidence":0.9998729,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019461797550320625},{"word":"another","start":31.880001,"end":32.38,"confidence":0.75532204,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.02110063098371029},{"word":"one","start":32.44,"end":32.94,"confidence":0.9997833,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.01776253618299961},{"word":"yes","start":36.2,"end":36.7,"confidence":0.99964535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03855365142226219},{"word":"oh","start":43.045002,"end":43.365,"confidence":0.7625991,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12174643576145172},{"word":"no","start":43.365,"end":43.685,"confidence":0.9995691,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.18747791647911072},{"word":"worries","start":43.685,"end":44.165,"confidence":0.99947006,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.19948358833789823},{"word":"let","start":44.405,"end":44.565002,"confidence":0.99437296,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.20690542459487915},{"word":"me","start":44.565002,"end":44.725,"confidence":0.99996936,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.21427515149116516},{"word":"just","start":44.725,"end":45.045002,"confidence":0.99990165,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21289856731891632},{"word":"go","start":45.045002,"end":45.285,"confidence":0.9999572,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.28614190220832825},{"word":"ahead","start":45.285,"end":45.685,"confidence":0.99994075,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.31997087597846985},{"word":"and","start":45.685,"end":45.925,"confidence":0.9984364,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2436538189649582},{"word":"connect","start":45.925,"end":46.325,"confidence":0.9996735,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.24227960407733917},{"word":"you","start":46.325,"end":46.565002,"confidence":0.99984133,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28107398748397827},{"word":"to","start":46.565002,"end":46.805,"confidence":0.9995577,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28488850593566895},{"word":"our","start":46.805,"end":47.125,"confidence":0.9999429,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.28566956520080566},{"word":"tech","start":47.125,"end":47.445,"confidence":0.999143,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2321396768093109},{"word":"team","start":47.445,"end":47.685,"confidence":0.99694735,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.2327033430337906},{"word":"so","start":47.685,"end":47.925,"confidence":0.9316486,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2418048679828644},{"word":"they","start":47.925,"end":48.165,"confidence":0.9990563,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.2228950411081314},{"word":"could","start":48.165,"end":48.405,"confidence":0.99877316,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.2588466703891754},{"word":"further","start":48.405,"end":48.805,"confidence":0.9997538,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.29700323939323425},{"word":"assist","start":48.805,"end":49.125,"confidence":0.9992094,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2755614221096039},{"word":"you","start":49.125,"end":49.365,"confidence":0.998393,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2859158515930176},{"word":"about","start":49.365,"end":49.605,"confidence":0.99981326,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2753480076789856},{"word":"your","start":49.605,"end":49.845,"confidence":0.9995461,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.21639426052570343},{"word":"request","start":49.845,"end":50.325,"confidence":0.99858046,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.1375235617160797},{"word":"okay","start":50.325,"end":50.825,"confidence":0.9996085,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.12187373638153076},{"word":"thank","start":52.245,"end":52.565002,"confidence":0.9996197,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5002607107162476},{"word":"you","start":52.565002,"end":53.065002,"confidence":0.9972954,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30948925018310547}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling Airtel account. How may I help you today? Oh, sure.\n\nI would love to assist you. To whom I'm speaking with? Oh, you already have an account with us. Right? Okay.\n\nOne moment here. And are you applying for another one? Yes. Oh, no worries. Let me just go ahead and connect you to our tech team so they could further assist you about your request.\n\nOkay? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"positive","sentiment_score":0.33466726541519165},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.5581377744674683},{"text":"Thank you so much for calling Airtel account.","start":2.08,"end":4.4,"sentiment":"positive","sentiment_score":0.7704544812440872},{"text":"How may I help you today?","start":4.4,"end":5.7,"sentiment":"positive","sentiment_score":0.6715155442555746},{"text":"Oh, sure.","start":15.275,"end":15.835,"sentiment":"neutral","sentiment_score":0.29359765350818634}],"sentiment":"positive","sentiment_score":0.6437298545711919,"num_words":19,"start":0.96,"end":15.835},{"sentences":[{"text":"I would love to assist you.","start":15.835,"end":17.115,"sentiment":"positive","sentiment_score":0.4907711495955785},{"text":"To whom I'm speaking with?","start":17.115,"end":18.575,"sentiment":"neutral","sentiment_score":0.113876873254776},{"text":"Oh, you already have an account with us.","start":21.435,"end":23.675,"sentiment":"neutral","sentiment_score":0.03199084522202611},{"text":"Right?","start":23.675,"end":24.175,"sentiment":"neutral","sentiment_score":0.05520513281226158},{"text":"Okay.","start":25.994999,"end":26.494999,"sentiment":"neutral","sentiment_score":0.04717065766453743}],"sentiment":"neutral","sentiment_score":0.184395896004779,"num_words":21,"start":15.835,"end":26.494999},{"sentences":[{"text":"One moment here.","start":28.04,"end":29.34,"sentiment":"neutral","sentiment_score":0.04794882362087568},{"text":"And are you applying for another one?","start":29.48,"end":32.94,"sentiment":"neutral","sentiment_score":0.015143914547349726},{"text":"Yes.","start":36.2,"end":36.7,"sentiment":"neutral","sentiment_score":0.03855365142226219},{"text":"Oh, no worries.","start":43.045002,"end":44.165,"sentiment":"neutral","sentiment_score":0.16956931352615356},{"text":"Let me just go ahead and connect you to our tech team so they could further assist you about your request.","start":44.405,"end":50.325,"sentiment":"neutral","sentiment_score":0.25018539740925744}],"sentiment":"neutral","sentiment_score":0.17288596600826298,"num_words":35,"start":28.04,"end":50.325},{"sentences":[{"text":"Okay?","start":50.325,"end":50.825,"sentiment":"neutral","sentiment_score":0.12187373638153076},{"text":"Thank you.","start":52.245,"end":53.065002,"sentiment":"positive","sentiment_score":0.4048749804496765}],"sentiment":"neutral","sentiment_score":0.31054123242696124,"num_words":3,"start":50.325,"end":53.065002}]}}]},{"alternatives":[{"transcript":"Just wondering if I can look at getting fiber to the premises. Tim Smith. Yes. I do. Another account? No. Can I upgrade my current service to have fiber to the premises? Thank you.","confidence":0.99045885,"words":[{"word":"just","start":6.7999997,"end":7.04,"confidence":0.41744873,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04099924489855766},{"word":"wondering","start":7.04,"end":7.54,"confidence":0.99045885,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":0.0287411380559206},{"word":"if","start":7.68,"end":8.16,"confidence":0.9962857,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02259022556245327},{"word":"i","start":8.16,"end":8.4,"confidence":0.9993087,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03100526332855225},{"word":"can","start":8.4,"end":8.8,"confidence":0.9994499,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03301838040351868},{"word":"look","start":8.8,"end":9.12,"confidence":0.99743503,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.04211771488189697},{"word":"at","start":9.12,"end":9.28,"confidence":0.9987717,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04182560741901398},{"word":"getting","start":9.28,"end":9.78,"confidence":0.9993241,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.08532458543777466},{"word":"fiber","start":10.0,"end":10.48,"confidence":0.7239804,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.10769428312778472},{"word":"to","start":10.48,"end":10.719999,"confidence":0.9916285,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0964142680168152},{"word":"the","start":10.719999,"end":10.88,"confidence":0.9993826,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09982950985431673},{"word":"premises","start":10.88,"end":11.38,"confidence":0.8951404,"punctuated_word":"premises.","sentiment":"neutral","sentiment_score":0.09754559397697447},{"word":"tim","start":18.865,"end":19.365,"confidence":0.8666272,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.037265073508024216},{"word":"smith","start":19.665,"end":20.165,"confidence":0.9844873,"punctuated_word":"Smith.","sentiment":"neutral","sentiment_score":0.04109422117471695},{"word":"yes","start":24.385,"end":24.625,"confidence":0.8221498,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09080825746059418},{"word":"i","start":24.625,"end":24.785,"confidence":0.996597,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10313978791236876},{"word":"do","start":24.785,"end":25.23,"confidence":0.9899043,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.10894913971424104},{"word":"another","start":34.35,"end":34.829998,"confidence":0.97843206,"punctuated_word":"Another","sentiment":"neutral","sentiment_score":-0.0027712062001228333},{"word":"account","start":34.829998,"end":35.329998,"confidence":0.8522006,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.0159163661301136},{"word":"no","start":37.15,"end":37.309998,"confidence":0.9841784,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.01453833281993866},{"word":"can","start":37.309998,"end":37.55,"confidence":0.99320966,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0110725499689579},{"word":"i","start":37.55,"end":37.71,"confidence":0.9983853,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0004701763391494751},{"word":"upgrade","start":37.71,"end":38.21,"confidence":0.99925834,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.02969752997159958},{"word":"my","start":38.27,"end":38.59,"confidence":0.9987036,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.01192016899585724},{"word":"current","start":38.59,"end":38.989998,"confidence":0.996935,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.037418052554130554},{"word":"service","start":38.989998,"end":39.47,"confidence":0.9380637,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.014043048024177551},{"word":"to","start":39.47,"end":39.629997,"confidence":0.704061,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04175869375467301},{"word":"have","start":39.629997,"end":39.945,"confidence":0.8424992,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05133786424994469},{"word":"fiber","start":40.105,"end":40.605,"confidence":0.529667,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.05272723734378815},{"word":"to","start":41.065,"end":41.565,"confidence":0.9232949,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013349521905183792},{"word":"the","start":48.025,"end":48.525,"confidence":0.9181529,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2422545701265335},{"word":"premises","start":50.265,"end":50.765,"confidence":0.9942608,"punctuated_word":"premises?","sentiment":"neutral","sentiment_score":0.053205814212560654},{"word":"thank","start":51.065,"end":51.305,"confidence":0.9806591,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5186139941215515},{"word":"you","start":51.305,"end":51.805,"confidence":0.998329,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41720050573349}],"paragraphs":{"transcript":"\nJust wondering if I can look at getting fiber to the premises. Tim Smith. Yes. I do. Another account?\n\nNo. Can I upgrade my current service to have fiber to the premises? Thank you.","paragraphs":[{"sentences":[{"text":"Just wondering if I can look at getting fiber to the premises.","start":6.7999997,"end":11.38,"sentiment":"neutral","sentiment_score":0.06059215124696493},{"text":"Tim Smith.","start":18.865,"end":20.165,"sentiment":"neutral","sentiment_score":0.03917964734137058},{"text":"Yes.","start":24.385,"end":24.625,"sentiment":"neutral","sentiment_score":0.09080825746059418},{"text":"I do.","start":24.625,"end":25.23,"sentiment":"neutral","sentiment_score":0.1060444638133049},{"text":"Another account?","start":34.35,"end":35.329998,"sentiment":"neutral","sentiment_score":0.006572579964995384}],"sentiment":"neutral","sentiment_score":0.05902670814018501,"num_words":19,"start":6.7999997,"end":35.329998},{"sentences":[{"text":"No.","start":37.15,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.01453833281993866},{"text":"Can I upgrade my current service to have fiber to the premises?","start":37.309998,"end":50.765,"sentiment":"neutral","sentiment_score":0.036457777644197144},{"text":"Thank you.","start":51.065,"end":51.805,"sentiment":"positive","sentiment_score":0.46790724992752075}],"sentiment":"neutral","sentiment_score":0.09058463325103124,"num_words":15,"start":37.15,"end":51.805}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Just wondering if I can look at getting fiber to the premises.\n\nChannel 0: Oh, sure. I would love to assist you. To whom I'm speaking with?\n\nChannel 1: Tim Smith.\n\nChannel 0: Oh, you already have an account with us. Right?\n\nChannel 1: Yes. I do.\n\nChannel 0: Okay. One moment here. And are you applying for another one?\n\nChannel 1: Another account?\n\nChannel 0: Yes.\n\nChannel 1: No. Can I upgrade my current service to have fiber to\n\nChannel 0: Oh, no worries. Let me just go ahead and connect you to our tech team so they\n\nChannel 1: the\n\nChannel 0: could further assist you about your request.\n\nChannel 1: premises?\n\nChannel 0: Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"positive","sentiment_score":0.33466726541519165},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.5581377744674683},{"text":"Thank you so much for calling Airtel account.","start":2.08,"end":4.4,"sentiment":"positive","sentiment_score":0.7704544812440872},{"text":"How may I help you today?","start":4.4,"end":5.7,"sentiment":"positive","sentiment_score":0.6715155442555746}],"sentiment":"positive","sentiment_score":0.6849218782256631,"channel":0,"num_words":17,"start":0.96,"end":5.7},{"sentences":[{"text":"Just wondering if I can look at getting fiber to the premises.","start":6.7999997,"end":11.38,"sentiment":"neutral","sentiment_score":0.06059215124696493}],"sentiment":"neutral","sentiment_score":0.06059215124696493,"channel":1,"num_words":12,"start":6.7999997,"end":11.38},{"sentences":[{"text":"Oh, sure.","start":15.275,"end":15.835,"sentiment":"neutral","sentiment_score":0.29359765350818634},{"text":"I would love to assist you.","start":15.835,"end":17.115,"sentiment":"positive","sentiment_score":0.4907711495955785},{"text":"To whom I'm speaking with?","start":17.115,"end":18.575,"sentiment":"neutral","sentiment_score":0.113876873254776}],"sentiment":"neutral","sentiment_score":0.3154774285279788,"channel":0,"num_words":13,"start":15.275,"end":18.575},{"sentences":[{"text":"Tim Smith.","start":18.865,"end":20.165,"sentiment":"neutral","sentiment_score":0.03917964734137058}],"sentiment":"neutral","sentiment_score":0.03917964734137058,"channel":1,"num_words":2,"start":18.865,"end":20.165},{"sentences":[{"text":"Oh, you already have an account with us.","start":21.435,"end":23.675,"sentiment":"neutral","sentiment_score":0.03199084522202611},{"text":"Right?","start":23.675,"end":24.175,"sentiment":"neutral","sentiment_score":0.05520513281226158}],"sentiment":"neutral","sentiment_score":0.03457021050983005,"channel":0,"num_words":9,"start":21.435,"end":24.175},{"sentences":[{"text":"Yes.","start":24.385,"end":24.625,"sentiment":"neutral","sentiment_score":0.09080825746059418},{"text":"I do.","start":24.625,"end":25.23,"sentiment":"neutral","sentiment_score":0.1060444638133049}],"sentiment":"neutral","sentiment_score":0.10096572836240132,"channel":1,"num_words":3,"start":24.385,"end":25.23},{"sentences":[{"text":"Okay.","start":25.994999,"end":26.494999,"sentiment":"neutral","sentiment_score":0.04717065766453743},{"text":"One moment here.","start":28.04,"end":29.34,"sentiment":"neutral","sentiment_score":0.04794882362087568},{"text":"And are you applying for another one?","start":29.48,"end":32.94,"sentiment":"neutral","sentiment_score":0.015143914547349726}],"sentiment":"neutral","sentiment_score":0.02700223003260114,"channel":0,"num_words":11,"start":25.994999,"end":32.94},{"sentences":[{"text":"Another account?","start":34.35,"end":35.329998,"sentiment":"neutral","sentiment_score":0.006572579964995384}],"sentiment":"neutral","sentiment_score":0.006572579964995384,"channel":1,"num_words":2,"start":34.35,"end":35.329998},{"sentences":[{"text":"Yes.","start":36.2,"end":36.7,"sentiment":"neutral","sentiment_score":0.03855365142226219}],"sentiment":"neutral","sentiment_score":0.03855365142226219,"channel":0,"num_words":1,"start":36.2,"end":36.7},{"sentences":[{"text":"No.","start":37.15,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.01453833281993866},{"text":"Can I upgrade my current service to have fiber to","start":37.309998,"end":41.565,"sentiment":"neutral","sentiment_score":0.014203294739127159}],"sentiment":"neutral","sentiment_score":0.011590419506484812,"channel":1,"num_words":11,"start":37.15,"end":41.565},{"sentences":[{"text":"Oh, no worries.","start":43.045002,"end":44.165,"sentiment":"neutral","sentiment_score":0.16956931352615356},{"text":"Let me just go ahead and connect you to our tech team so they","start":44.405,"end":48.165,"sentiment":"neutral","sentiment_score":0.25052145229918615}],"sentiment":"neutral","sentiment_score":0.23623578075100393,"channel":0,"num_words":17,"start":43.045002,"end":48.165},{"sentences":[{"text":"the","start":48.025,"end":48.525,"sentiment":"neutral","sentiment_score":0.2422545701265335}],"sentiment":"neutral","sentiment_score":0.2422545701265335,"channel":1,"num_words":1,"start":48.025,"end":48.525},{"sentences":[{"text":"could further assist you about your request.","start":48.165,"end":50.325,"sentiment":"neutral","sentiment_score":0.24951328762939998}],"sentiment":"neutral","sentiment_score":0.24951328762939998,"channel":0,"num_words":7,"start":48.165,"end":50.325},{"sentences":[{"text":"premises?","start":50.265,"end":50.765,"sentiment":"neutral","sentiment_score":0.053205814212560654}],"sentiment":"neutral","sentiment_score":0.053205814212560654,"channel":1,"num_words":1,"start":50.265,"end":50.765},{"sentences":[{"text":"Okay?","start":50.325,"end":50.825,"sentiment":"neutral","sentiment_score":0.12187373638153076}],"sentiment":"neutral","sentiment_score":0.12187373638153076,"channel":0,"num_words":1,"start":50.325,"end":50.825},{"sentences":[{"text":"Thank you.","start":51.065,"end":51.805,"sentiment":"positive","sentiment_score":0.46790724992752075}],"sentiment":"positive","sentiment_score":0.46790724992752075,"channel":1,"num_words":2,"start":51.065,"end":51.805},{"sentences":[{"text":"Thank you.","start":52.245,"end":53.065002,"sentiment":"positive","sentiment_score":0.4048749804496765}],"sentiment":"positive","sentiment_score":0.4048749804496765,"channel":0,"num_words":2,"start":52.245,"end":53.065002}]},"summary":{"result":"success","short":"The customer, Tim Smith, called Airtel to inquire about upgrading his fiber to his premises. The agent, Tim, informed him that he already had an account with them and was not interested in another one. The agent transferred him to the tech team for further assistance."},"intents":{"segments":[{"text":"Just wondering if I can look at getting fiber to the premises. Oh, sure.","start_word":17,"end_word":30,"intents":[{"intent":"Request fiber to premises","confidence_score":0.022624712}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling Airtel account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.665172278881073},{"text":"Just wondering if I can look at getting fiber to the premises. Oh, sure.","start_word":17,"end_word":30,"sentiment":"neutral","sentiment_score":0.1123128980398178},{"text":"I would love to assist you.","start_word":31,"end_word":36,"sentiment":"positive","sentiment_score":0.48395806550979614},{"text":"To whom I'm speaking with? Tim Smith. Oh, you already have an account with us. Right? Yes. I do. Okay. One moment here. And are you applying for another one? Another account? Yes. No. Can I upgrade my current service to have fiber to Oh, no worries. Let me just go ahead and connect you to our tech team so they the could further assist you about your request. premises? Okay?","start_word":37,"end_word":107,"sentiment":"neutral","sentiment_score":0.1040455996990204},{"text":"Thank you. Thank you.","start_word":108,"end_word":111,"sentiment":"positive","sentiment_score":0.463254988193512}],"average":{"sentiment":"neutral","sentiment_score":0.22424170706007215}}}}