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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nI see. May I have your address, please, for me to check the availability of it? Sorry? One twenty eight. Mhmm.\n\nNorth Shore? Mhmm. Is it Donaro, W A, 6525? Mhmm. Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello?\n\nYes. Hello, Timothy. Thank you for waiting. So may I know your concern, please? Mhmm.\n\nOkay. Is it a new address? Okay. So it's the same address that you provided me earlier? Okay.\n\nHang on. Hello, Timothy? Yes. So upon checking your account, you already have an existing service at this address under Vocus. Mhmm.\n\nUpon checking your account, you already have an existing service with the address you provided, which is the 128 North Shore Drive. Mhmm. Actually, it's NBN Fiber. That is the plan technology. Which?\n\nWhich? Yeah. The line size is 50 MBPS over 20 MBPS. Mhmm. Yeah.\n\nOr we can do it on our end instead. 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My name is Tim. I'm ringing up to find out if I can get fiber to the premises. Sure. 128 North Shore Drive, Dongara.\n\n128 North Shore Drive. Three words. North Shore Drive. Dongara, W I 6525. Yes.\n\nSure is. Hello? I'm calling to see if I can get fiber to the premises. No. It is.\n\nHello? I already have what? Yes. But I don't have any being filed for the premises, do I? That's the current plan that I have.\n\nOkay. So if I want to increase the speed, I just need to change the subscription or something. Do I? Okay. I can go on the website to do that or do that over the phone now?\n\nOkay. Thank you very much. I'll do that. Sure will. Thanks a lot.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.8399997,"end":8.32,"sentiment":"neutral","sentiment_score":0.07183043658733368},{"text":"My name is Tim.","start":8.32,"end":9.599999,"sentiment":"neutral","sentiment_score":0.050409247167408466},{"text":"I'm ringing up to find out if I can get fiber to the premises.","start":9.599999,"end":13.62,"sentiment":"neutral","sentiment_score":0.03503404331526586},{"text":"Sure.","start":22.955,"end":23.455,"sentiment":"neutral","sentiment_score":0.016412118449807167},{"text":"128 North Shore Drive, Dongara.","start":23.515,"end":28.11,"sentiment":"neutral","sentiment_score":0.007450313493609429}],"sentiment":"neutral","sentiment_score":0.032704308703541754,"num_words":25,"start":7.8399997,"end":28.11},{"sentences":[{"text":"128 North Shore Drive.","start":35.37,"end":40.67,"sentiment":"neutral","sentiment_score":-0.0007175990613177419},{"text":"Three words.","start":45.165,"end":45.985,"sentiment":"neutral","sentiment_score":-0.002881558146327734},{"text":"North Shore Drive.","start":46.365,"end":47.745003,"sentiment":"neutral","sentiment_score":-0.0003532920964062214},{"text":"Dongara, W I 6525.","start":57.46,"end":60.34,"sentiment":"neutral","sentiment_score":-0.006128398352302611},{"text":"Yes.","start":60.34,"end":60.84,"sentiment":"neutral","sentiment_score":0.029193058609962463}],"sentiment":"neutral","sentiment_score":-0.00035813740188522,"num_words":14,"start":35.37,"end":60.84},{"sentences":[{"text":"Sure is.","start":66.02,"end":66.84,"sentiment":"neutral","sentiment_score":0.039690655656158924},{"text":"Hello?","start":118.91,"end":119.41,"sentiment":"neutral","sentiment_score":0.0021228408440947533},{"text":"I'm calling to see if I can get fiber to the premises.","start":125.915,"end":128.97499,"sentiment":"neutral","sentiment_score":-0.009674166639645895},{"text":"No.","start":136.63,"end":137.13,"sentiment":"neutral","sentiment_score":-0.22204041481018064},{"text":"It is.","start":146.55,"end":147.29001,"sentiment":"neutral","sentiment_score":-0.0029200809076428413}],"sentiment":"neutral","sentiment_score":-0.014581468008044694,"num_words":18,"start":66.02,"end":147.29001},{"sentences":[{"text":"Hello?","start":235.275,"end":235.775,"sentiment":"neutral","sentiment_score":-0.004987757652997971},{"text":"I already have what?","start":245.89,"end":250.47,"sentiment":"neutral","sentiment_score":0.005266747553832829},{"text":"Yes.","start":258.815,"end":259.135,"sentiment":"neutral","sentiment_score":-0.004356305114924908},{"text":"But I don't have any being filed for the premises, do I?","start":259.135,"end":262.035,"sentiment":"neutral","sentiment_score":-0.05046366807073355},{"text":"That's the current plan that I have.","start":271.535,"end":273.315,"sentiment":"neutral","sentiment_score":0.015672368330082724}],"sentiment":"neutral","sentiment_score":-0.019365380443632604,"num_words":25,"start":235.275,"end":273.315},{"sentences":[{"text":"Okay.","start":281.86002,"end":282.18,"sentiment":"neutral","sentiment_score":0.02277321182191372},{"text":"So if I want to increase the speed, I just need to change the subscription or something.","start":282.18,"end":288.53497,"sentiment":"neutral","sentiment_score":-0.00753727916847257},{"text":"Do I?","start":288.53497,"end":289.275,"sentiment":"neutral","sentiment_score":-0.002610288094729186},{"text":"Okay.","start":297.175,"end":297.675,"sentiment":"neutral","sentiment_score":0.05668714642524719},{"text":"I can go on the website to do that or do that over the phone now?","start":298.13498,"end":301.115,"sentiment":"neutral","sentiment_score":0.044009890174493194}],"sentiment":"neutral","sentiment_score":0.01757471024285297,"num_words":37,"start":281.86002,"end":301.115},{"sentences":[{"text":"Okay.","start":307.98,"end":308.46,"sentiment":"positive","sentiment_score":0.3503413200378418},{"text":"Thank you very much.","start":308.46,"end":309.26,"sentiment":"positive","sentiment_score":0.6155462712049484},{"text":"I'll do that.","start":309.26,"end":309.95688,"sentiment":"neutral","sentiment_score":0.28028153379758197},{"text":"Sure will.","start":315.23688,"end":315.71188,"sentiment":"positive","sentiment_score":0.40471357107162476},{"text":"Thanks a lot.","start":315.71188,"end":316.61688,"sentiment":"positive","sentiment_score":0.6586660345395406}],"sentiment":"positive","sentiment_score":0.4952920193855579,"num_words":13,"start":307.98,"end":316.61688},{"sentences":[{"text":"Bye.","start":318.67688,"end":319.17688,"sentiment":"neutral","sentiment_score":-0.08852706849575043}],"sentiment":"neutral","sentiment_score":-0.08852706849575043,"num_words":1,"start":318.67688,"end":319.17688}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. My name is Tim. I'm ringing up to find out if I can get fiber to the premises.\n\nChannel 0: Okay. I see. May I have your address, please, for me to check the availability of it?\n\nChannel 1: Sure. 128 North Shore Drive, Dongara.\n\nChannel 0: Sorry?\n\nChannel 1: 128\n\nChannel 0: One twenty eight. Mhmm.\n\nChannel 1: North Shore Drive.\n\nChannel 0: North Shore?\n\nChannel 1: Three words. North Shore Drive.\n\nChannel 0: Mhmm. Is it Donaro, W A, 6525?\n\nChannel 1: Dongara, W I\n\nChannel 0: Mhmm.\n\nChannel 1: 6525. Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Sure is.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello, Timothy. Thank you for waiting. So may I know your concern, please?\n\nChannel 1: I'm calling to see if\n\nChannel 0: Mhmm.\n\nChannel 1: I can get fiber to the premises.\n\nChannel 0: Okay. Is it a new address?\n\nChannel 1: No.\n\nChannel 0: Okay. So it's the same address that you provided me earlier?\n\nChannel 1: It is.\n\nChannel 0: Okay. Hang on. Hello, Timothy?\n\nChannel 1: Hello?\n\nChannel 0: Yes. So upon checking your account, you already have an existing service at this address under Vocus. Mhmm.\n\nChannel 1: I already have\n\nChannel 0: Upon checking your account,\n\nChannel 1: what?\n\nChannel 0: you already have an existing service with the address you provided, which is the 128 North Shore Drive.\n\nChannel 1: Yes. But I don't have any\n\nChannel 0: Mhmm.\n\nChannel 1: being filed for the premises, do I?\n\nChannel 0: Actually, it's NBN Fiber. That is the plan technology.\n\nChannel 1: That's the current plan that I\n\nChannel 0: Which?\n\nChannel 1: have.\n\nChannel 0: Which? Yeah. The line size is 50 MBPS over 20 MBPS.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So if I want to increase the speed, I just need to change the subscription or something. Do I?\n\nChannel 0: Yeah. Or we can do it on our end instead. Just provide us the speed that you want.\n\nChannel 1: Okay. I\n\nChannel 0: Mhmm.\n\nChannel 1: can go on the website to do that or do that over the phone now?\n\nChannel 0: Actually, you can also do it via the website for you to be able to choose the plan.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll do that.\n\nChannel 0: Okay. Sure. Thank you. Just give us a callback then if you have any question.\n\nChannel 1: Sure will. Thanks a lot.\n\nChannel 0: Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"positive","sentiment_score":0.3403633236885071},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"positive","sentiment_score":0.5783592462539673},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.62,"sentiment":"positive","sentiment_score":0.4643481160913195},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.4920554707447688}],"sentiment":"positive","sentiment_score":0.4812407158315182,"channel":0,"num_words":16,"start":1.92,"end":7.14},{"sentences":[{"text":"Hello.","start":7.8399997,"end":8.32,"sentiment":"neutral","sentiment_score":0.07183043658733368},{"text":"My name is Tim.","start":8.32,"end":9.599999,"sentiment":"neutral","sentiment_score":0.050409247167408466},{"text":"I'm ringing up to find out if I can get fiber to the 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She asks for his address and checks his account, confirming that he already has an existing service with the address provided. Maureen informs Timothy that he can upgrade his speed through the website or over the phone and provides him with the new speed. She also offers to assist him with any further questions."},"intents":{"segments":[{"text":"Hello. My name is Tim. I'm ringing up to find out if I can get fiber to the premises. Okay.","start_word":16,"end_word":35,"intents":[{"intent":"Request fiber to premises","confidence_score":0.12750743}]},{"text":"So upon checking your account, you already have an existing service at this address under Vocus. Mhmm.","start_word":165,"end_word":181,"intents":[{"intent":"Contact customer service","confidence_score":0.00060401694}]},{"text":"So if I want to increase the speed, I just need to change the subscription or something. Do I? Yeah.","start_word":251,"end_word":270,"intents":[{"intent":"Change subscription","confidence_score":0.023273014}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.4733146131038666},{"text":"Hello. My name is Tim. I'm ringing up to find out if I can get fiber to the premises. Okay. I see. May I have your address, please, for me to check the availability of it? Sure. 128 North Shore Drive, Dongara. Sorry? 128 One twenty eight. Mhmm. North Shore Drive. North Shore? Three words. North Shore Drive. Mhmm. Is it Donaro, W A, 6525? Dongara, W I Mhmm. 6525. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Sure is. Okay. Hang on. Hello? Hello? Yes. Hello, Timothy.","start_word":16,"end_word":112,"sentiment":"neutral","sentiment_score":0.018111933022737503},{"text":"Thank you for waiting.","start_word":113,"end_word":116,"sentiment":"positive","sentiment_score":0.37021952867507935},{"text":"So may I know your concern, please? I'm calling to see if Mhmm. I can get fiber to the premises. Okay. Is it a new address? No. Okay. So it's the same address that you provided me earlier? It is. Okay. Hang on. Hello, Timothy? Hello? Yes. So upon checking your account, you already have an existing service at this address under Vocus. Mhmm. I already have Upon checking your account, what? you already have an existing service with the address you provided, which is the 128 North Shore Drive. Yes. But I don't have any Mhmm. being filed for the premises, do I? Actually, it's NBN Fiber. That is the plan technology. That's the current plan that I Which? have. Which? Yeah. The line size is 50 MBPS over 20 MBPS. Okay. Mhmm. So if I want to increase the speed, I just need to change the subscription or something. Do I? Yeah. Or we can do it on our end instead. Just provide us the speed that you want. Okay. I Mhmm. can go on the website to do that or do that over the phone now? Actually, you can also do it via the website for you to be able to choose the plan.","start_word":117,"end_word":323,"sentiment":"neutral","sentiment_score":0.015771116602463997},{"text":"Okay. Thank you very much.","start_word":324,"end_word":328,"sentiment":"positive","sentiment_score":0.5361312627792358},{"text":"Mhmm. I'll do that. Okay.","start_word":329,"end_word":333,"sentiment":"neutral","sentiment_score":0.2640168070793152},{"text":"Sure. Thank you. Just give us a callback then if you have any question. Sure will. Thanks a lot. Bye. Have a great day. Bye.","start_word":334,"end_word":358,"sentiment":"positive","sentiment_score":0.46297767162323}],"average":{"sentiment":"neutral","sentiment_score":0.08516057569589187}}}}