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afternoon, mister Nash. Sorry. Who where are you calling from? 50. No.\n\nI'm all good. Thank you. Yep. Yep. What company are you calling from?\n\nYep. And yeah. No. Can you take me off the call list, please? Thank you.\n\nHave a good day. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, mister Nash.","start":0.88,"end":2.34,"sentiment":"neutral","sentiment_score":0.2021002359688282},{"text":"Sorry.","start":19.375,"end":19.695,"sentiment":"neutral","sentiment_score":-0.036337368190288544},{"text":"Who where are you calling from?","start":19.695,"end":21.075,"sentiment":"neutral","sentiment_score":-0.022403830972810585},{"text":"50.","start":32.02,"end":32.34,"sentiment":"neutral","sentiment_score":0.01789374276995659},{"text":"No.","start":32.34,"end":32.58,"sentiment":"neutral","sentiment_score":-0.1241629123687744}],"sentiment":"neutral","sentiment_score":0.04087472463456484,"num_words":13,"start":0.88,"end":32.58},{"sentences":[{"text":"I'm all good.","start":32.58,"end":33.14,"sentiment":"neutral","sentiment_score":0.0667584737141927},{"text":"Thank you.","start":33.14,"end":33.8,"sentiment":"positive","sentiment_score":0.3928070515394211},{"text":"Yep.","start":36.34,"end":36.5,"sentiment":"neutral","sentiment_score":0.0244346484541893},{"text":"Yep.","start":36.5,"end":36.739998,"sentiment":"neutral","sentiment_score":0.010529950261116028},{"text":"What company are you calling from?","start":36.739998,"end":37.995,"sentiment":"neutral","sentiment_score":-0.0044210783671587706}],"sentiment":"neutral","sentiment_score":0.07648674251798254,"num_words":13,"start":32.58,"end":37.995},{"sentences":[{"text":"Yep.","start":40.555,"end":40.795,"sentiment":"neutral","sentiment_score":-0.0011765786912292242},{"text":"And yeah.","start":40.795,"end":42.555,"sentiment":"neutral","sentiment_score":-0.033435606863349676},{"text":"No.","start":42.555,"end":42.875,"sentiment":"neutral","sentiment_score":-0.26062577962875366},{"text":"Can you take me off the call list, please?","start":42.875,"end":44.735,"sentiment":"negative","sentiment_score":-0.34813276595539516},{"text":"Thank you.","start":45.995,"end":46.555,"sentiment":"neutral","sentiment_score":0.28665661811828613}],"sentiment":"neutral","sentiment_score":-0.19257034862724443,"num_words":15,"start":40.555,"end":46.555},{"sentences":[{"text":"Have a good day.","start":46.555,"end":47.535,"sentiment":"positive","sentiment_score":0.3430688679218292},{"text":"Bye.","start":47.675,"end":48.175,"sentiment":"neutral","sentiment_score":0.18123631179332733}],"sentiment":"neutral","sentiment_score":0.31070235669612883,"num_words":5,"start":46.555,"end":48.175}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon, mister Nash.\n\nChannel 0: Hi, Nash. Good afternoon. I'm calling on behalf of Daniel from Tax One. We're based in Springfield, Brisbane. So Daniel is asking me to reach out to you guys.\n\nWe wanted to know if you have current IT support or IT issues\n\nChannel 1: Sorry. Who where are you calling from?\n\nChannel 0: from TechnoWand based in Springfield, Brisbane. So we wanted to reach out because we wanted to check if you do have IT issues.\n\nChannel 1: 50. No. I'm all good. Thank you.\n\nChannel 0: So far so good?\n\nChannel 1: Yep. Yep. What company are you calling from?\n\nChannel 0: TechnoWand. We are\n\nChannel 1: Yep. And\n\nChannel 0: IT company. Mhmm.\n\nChannel 1: yeah. No. Can you take me off the call list, please?\n\nChannel 0: Okay. No problem.\n\nChannel 1: Thank you.\n\nChannel 0: Take\n\nChannel 1: Have\n\nChannel 0: care.\n\nChannel 1: a good day. Bye.\n\nChannel 0: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, mister Nash.","start":0.88,"end":2.34,"sentiment":"neutral","sentiment_score":0.2021002359688282}],"sentiment":"neutral","sentiment_score":0.2021002359688282,"channel":1,"num_words":4,"start":0.88,"end":2.34},{"sentences":[{"text":"Hi, Nash.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.09408081322908401},{"text":"Good afternoon.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.1619320958852768},{"text":"I'm calling on behalf of Daniel from Tax One.","start":4.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.06516678341560894},{"text":"We're based in Springfield, Brisbane.","start":8.0,"end":9.78,"sentiment":"neutral","sentiment_score":0.045149922370910645},{"text":"So Daniel is asking me to reach out to you 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Brisbane.","start":21.555,"end":26.295,"sentiment":"neutral","sentiment_score":0.004980620462447405},{"text":"So we wanted to reach out because we wanted to check if you do have IT issues.","start":26.515,"end":30.81,"sentiment":"neutral","sentiment_score":0.00965745818308171}],"sentiment":"neutral","sentiment_score":0.008437413560307545,"channel":0,"num_words":23,"start":21.555,"end":30.81},{"sentences":[{"text":"50.","start":32.02,"end":32.34,"sentiment":"neutral","sentiment_score":0.01789374276995659},{"text":"No.","start":32.34,"end":32.58,"sentiment":"neutral","sentiment_score":-0.1241629123687744},{"text":"I'm all good.","start":32.58,"end":33.14,"sentiment":"neutral","sentiment_score":0.0667584737141927},{"text":"Thank you.","start":33.14,"end":33.8,"sentiment":"positive","sentiment_score":0.3928070515394211}],"sentiment":"neutral","sentiment_score":0.1256600506603718,"channel":1,"num_words":7,"start":32.02,"end":33.8},{"sentences":[{"text":"So far so 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The representative asked for the customer's company and the name of the IT company. The customer asked to be taken off the call list and the representative thanked him and ended the call."},"intents":{"segments":[{"text":"So Daniel is asking me to reach out to you guys. We wanted to know if you have current IT support or IT issues Sorry.","start_word":22,"end_word":46,"intents":[{"intent":"Reach out","confidence_score":0.03395792}]},{"text":"Can you take me off the call list, please? Okay.","start_word":105,"end_word":114,"intents":[{"intent":"Remove from call list","confidence_score":0.022546664}]}]},"sentiments":{"segments":[{"text":"Good afternoon, mister Nash. Hi, Nash. Good afternoon. I'm calling on behalf of Daniel from Tax One. We're based in Springfield, Brisbane. So Daniel is asking me to reach out to you guys. We wanted to know if you have current IT support or IT issues Sorry. Who where are you calling from? from TechnoWand based in Springfield, Brisbane. So we wanted to reach out because we wanted to check if you do have IT issues. 50. No. I'm all good.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.03763538226485253},{"text":"Thank you.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.3820511102676392},{"text":"So far so good? Yep. Yep. What company are you calling from? TechnoWand. We are Yep. And IT company. Mhmm. yeah. No. Can you take me off the call list, please? Okay. No problem. Thank you. Take Have care.","start_word":83,"end_word":121,"sentiment":"neutral","sentiment_score":-0.00885567907243967},{"text":"a good day.","start_word":122,"end_word":124,"sentiment":"positive","sentiment_score":0.34565606713294983},{"text":"Bye. You too. Bye bye.","start_word":125,"end_word":129,"sentiment":"neutral","sentiment_score":0.1375761330127716}],"average":{"sentiment":"neutral","sentiment_score":0.04170884791108751}}}}