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Thanks for calling Pete's Pizzas. What can we get you started with? Sure. And what size would you like for those 10 pepperoni pizzas?\n\nWe've got small for $16 each, medium for $20 each, and large for $24 each. Absolutely. So that's eight large pepperoni pizzas and two large pepperoni pizzas with anchovies and pineapple. Would you like anything else with that? Are you still there?\n\nWould you like anything else with your order? No problem. Let's start over. What can we get you started with? Of course.\n\nWhat size would you like for those 10 pepperoni pizzas, Alessandra? We've got small for $16, medium for $20, and large for $24. Are you still there? 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Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Can I get 10 pepperoni pizzas, please? Can I get two of them\n\nChannel 1: Sure.\n\nChannel 0: with\n\nChannel 1: And what size would you like for those 10 pepperoni pizzas? We've got small for $16 each, medium for $20 each, and large for $24 each.\n\nChannel 0: large? Can I get two of them with anchovies and pineapple and the rest with mushrooms?\n\nChannel 1: Absolutely. So that's eight large pepperoni pizzas and two large pepperoni pizzas with anchovies and pineapple. Would you like anything else with that? Are you still there? Would you like anything else with your order?\n\nChannel 0: Castle.\n\nChannel 1: No problem. Let's start over. What can we get you started with?\n\nChannel 0: Can I get 10 pepperoni pizzas?\n\nChannel 1: Of course. What size would you like for those 10 pepperoni pizzas, Alessandra? We've got small for $16, medium for $20, and large for $24. Are you still there? 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them","start":12.895,"end":14.175,"sentiment":"neutral","sentiment_score":0.1422102376818657}],"sentiment":"neutral","sentiment_score":0.1674428777052806,"channel":0,"num_words":13,"start":9.04,"end":14.175},{"sentences":[{"text":"Sure.","start":14.015,"end":14.415,"sentiment":"neutral","sentiment_score":0.1319299340248108}],"sentiment":"neutral","sentiment_score":0.1319299340248108,"channel":1,"num_words":1,"start":14.015,"end":14.415},{"sentences":[{"text":"with","start":14.175,"end":14.415,"sentiment":"neutral","sentiment_score":0.05132091045379639}],"sentiment":"neutral","sentiment_score":0.05132091045379639,"channel":0,"num_words":1,"start":14.175,"end":14.415},{"sentences":[{"text":"And what size would you like for those 10 pepperoni pizzas?","start":14.415,"end":17.395,"sentiment":"neutral","sentiment_score":0.06817331571470607},{"text":"We've got small for $16 each, medium for $20 each, and large for $24 each.","start":17.455,"end":22.755001,"sentiment":"neutral","sentiment_score":0.06426227688789368}],"sentiment":"neutral","sentiment_score":0.06591694716077584,"channel":1,"num_words":26,"start":14.415,"end":22.755001},{"sentences":[{"text":"large?","start":23.855,"end":24.335,"sentiment":"neutral","sentiment_score":0.04774095118045807},{"text":"Can I get two of them with anchovies and pineapple and the rest with mushrooms?","start":24.335,"end":30.52,"sentiment":"neutral","sentiment_score":0.0966046174367269}],"sentiment":"neutral","sentiment_score":0.09355063829571009,"channel":0,"num_words":16,"start":23.855,"end":30.52},{"sentences":[{"text":"Absolutely.","start":31.150002,"end":31.650002,"sentiment":"positive","sentiment_score":0.4451226592063904},{"text":"So that's eight large pepperoni pizzas and two large pepperoni pizzas with anchovies and pineapple.","start":32.190002,"end":38.05,"sentiment":"neutral","sentiment_score":0.2938013792037964},{"text":"Would you like anything else with that?","start":38.43,"end":40.005,"sentiment":"neutral","sentiment_score":0.299699251140867},{"text":"Are you still there?","start":47.765,"end":48.905,"sentiment":"neutral","sentiment_score":-0.008579646237194538},{"text":"Would you like anything else with your order?","start":49.525,"end":51.865,"sentiment":"neutral","sentiment_score":0.10791185311973095}],"sentiment":"neutral","sentiment_score":0.2222575527216707,"channel":1,"num_words":35,"start":31.150002,"end":51.865},{"sentences":[{"text":"Castle.","start":53.62,"end":54.12,"sentiment":"neutral","sentiment_score":0.0837140828371048}],"sentiment":"neutral","sentiment_score":0.0837140828371048,"channel":0,"num_words":1,"start":53.62,"end":54.12},{"sentences":[{"text":"No problem.","start":56.66,"end":57.4,"sentiment":"neutral","sentiment_score":0.2252054587006569},{"text":"Let's start over.","start":57.78,"end":58.92,"sentiment":"neutral","sentiment_score":0.15132847925027212},{"text":"What can we get you started with?","start":59.54,"end":61.16,"sentiment":"neutral","sentiment_score":0.17709161979811533}],"sentiment":"neutral","sentiment_score":0.17866980781157812,"channel":1,"num_words":12,"start":56.66,"end":61.16},{"sentences":[{"text":"Can I get 10 pepperoni pizzas?","start":63.379997,"end":65.32,"sentiment":"neutral","sentiment_score":0.08952173839012782}],"sentiment":"neutral","sentiment_score":0.08952173839012782,"channel":0,"num_words":6,"start":63.379997,"end":65.32},{"sentences":[{"text":"Of course.","start":67.635,"end":68.355,"sentiment":"neutral","sentiment_score":0.10019335150718689},{"text":"What size would you like for those 10 pepperoni pizzas, Alessandra?","start":68.355,"end":71.575005,"sentiment":"neutral","sentiment_score":0.06634514270858331},{"text":"We've got small for $16, medium for $20, and large for $24.","start":71.955,"end":77.495,"sentiment":"neutral","sentiment_score":0.06682831204185884},{"text":"Are you still there?","start":84.36094,"end":85.48094,"sentiment":"neutral","sentiment_score":-0.03516537509858608},{"text":"Just","start":85.48094,"end":85.895935,"sentiment":"neutral","sentiment_score":-0.004674270749092102}],"sentiment":"neutral","sentiment_score":0.05289290820558866,"channel":1,"num_words":30,"start":67.635,"end":85.895935}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas and spoke with an agent about their order. The agent took down the customer's details and offered various pizza sizes and toppings. The customer chose the medium size for their 10 pepperoni pizzas and the agent started over with their order."},"intents":{"segments":[{"text":"Would you like anything else with that? Are you still there? Would you like anything else with your order? Castle.","start_word":87,"end_word":106,"intents":[{"intent":"Help with order","confidence_score":0.00006992703}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.6417845487594604},{"text":"Can I get 10 pepperoni pizzas, please? Can I get two of them Sure. with And what size would you like for those 10 pepperoni pizzas? We've got small for $16 each, medium for $20 each, and large for $24 each. large? Can I get two of them with anchovies and pineapple and the rest with mushrooms?","start_word":14,"end_word":70,"sentiment":"neutral","sentiment_score":0.09956884384155272},{"text":"Absolutely.","start_word":71,"end_word":71,"sentiment":"positive","sentiment_score":0.4451226592063904},{"text":"So that's eight large pepperoni pizzas and two large pepperoni pizzas with anchovies and pineapple. Would you like anything else with that? Are you still there? Would you like anything else with your order? Castle. No problem. Let's start over. What can we get you started with? Can I get 10 pepperoni pizzas? Of course. What size would you like for those 10 pepperoni pizzas, Alessandra? We've got small for $16, medium for $20, and large for $24. Are you still there? Just","start_word":72,"end_word":154,"sentiment":"neutral","sentiment_score":0.1429441124200821}],"average":{"sentiment":"neutral","sentiment_score":0.17488392761775426}}}}