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afternoon. Mentoring Grammar. This is Brie. Oh, I don't know the name in the in our team, actually. Sorry.\n\nCan I grab your details and try and find them and send an email through? No. This is Mentone Grammar. Yeah. No worries.\n\nEnjoy the rest of your day. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2939433306455612},{"text":"Mentoring Grammar.","start":1.1999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.22772996127605435},{"text":"This is Brie.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.14457909762859344},{"text":"Oh, I don't know the name in the in our team, actually.","start":15.265,"end":17.825,"sentiment":"neutral","sentiment_score":-0.05036941822618246},{"text":"Sorry.","start":17.825,"end":18.325,"sentiment":"neutral","sentiment_score":-0.05085167288780213}],"sentiment":"neutral","sentiment_score":0.04108995925635099,"num_words":20,"start":0.39999998,"end":18.325},{"sentences":[{"text":"Can I grab your details and try and find them and send an email through?","start":18.945,"end":22.805,"sentiment":"neutral","sentiment_score":-0.01333662774413824},{"text":"No.","start":34.8,"end":35.12,"sentiment":"neutral","sentiment_score":-0.06252986192703247},{"text":"This is Mentone Grammar.","start":35.12,"end":36.420002,"sentiment":"neutral","sentiment_score":-0.010009451187215745},{"text":"Yeah.","start":42.574936,"end":43.074936,"sentiment":"neutral","sentiment_score":0.07065421342849731},{"text":"No worries.","start":44.17494,"end":44.814938,"sentiment":"positive","sentiment_score":0.3465818762779236}],"sentiment":"neutral","sentiment_score":0.020052212310711973,"num_words":23,"start":18.945,"end":44.814938},{"sentences":[{"text":"Enjoy the rest of your day.","start":44.814938,"end":45.78494,"sentiment":"positive","sentiment_score":0.5530991852283478},{"text":"Bye.","start":45.78494,"end":46.28494,"sentiment":"neutral","sentiment_score":0.29703301191329956}],"sentiment":"positive","sentiment_score":0.5165183033261981,"num_words":7,"start":44.814938,"end":46.28494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Mentoring Grammar. This is Brie.\n\nChannel 0: Oh, hi. Good afternoon, Bree. This is Andrew. And I was actually calling I'm trying to reach Alex in the IT department.\n\nChannel 1: Oh, I don't know the name in the in our team, actually. Sorry. Can I grab your details and try and find them and send an email through?\n\nChannel 0: Oh, yeah. Well, I'm Andrew from I represent the Vigilance AI. Brie, just a really quick question. Is this the the Del Sol College in Malvern that I'm\n\nChannel 1: No.\n\nChannel 0: calling?\n\nChannel 1: This is Mentone Grammar.\n\nChannel 0: Oh my goodness. I'm sorry. Yeah. May may I have misdialed, Brie?\n\nChannel 1: Yeah.\n\nChannel 0: Thank you, though. I appreciate it.\n\nChannel 1: No worries. Enjoy the rest of your day. Bye.\n\nChannel 0: You too. Take care.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2939433306455612},{"text":"Mentoring Grammar.","start":1.1999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.22772996127605435},{"text":"This is Brie.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.14457909762859344}],"sentiment":"neutral","sentiment_score":0.2110119823898588,"channel":1,"num_words":7,"start":0.39999998,"end":2.74},{"sentences":[{"text":"Oh, hi.","start":3.6,"end":4.34,"sentiment":"neutral","sentiment_score":0.10017715394496918},{"text":"Good afternoon, Bree.","start":4.64,"end":5.94,"sentiment":"neutral","sentiment_score":0.17208288113276163},{"text":"This is Andrew.","start":6.08,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.106637142598629},{"text":"And I was actually calling I'm trying to reach Alex in the IT 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Brie?","start":40.760002,"end":42.46,"sentiment":"neutral","sentiment_score":-0.017849243401239317}],"sentiment":"neutral","sentiment_score":-0.021254256600514054,"channel":0,"num_words":12,"start":37.88,"end":42.46},{"sentences":[{"text":"Yeah.","start":42.574936,"end":43.074936,"sentiment":"neutral","sentiment_score":0.07065421342849731}],"sentiment":"neutral","sentiment_score":0.07065421342849731,"channel":1,"num_words":1,"start":42.574936,"end":43.074936},{"sentences":[{"text":"Thank you, though.","start":42.6,"end":43.239998,"sentiment":"positive","sentiment_score":0.38247304161389667},{"text":"I appreciate it.","start":43.239998,"end":44.26494,"sentiment":"positive","sentiment_score":0.47481503089269}],"sentiment":"positive","sentiment_score":0.42864403625329334,"channel":0,"num_words":6,"start":42.6,"end":44.26494},{"sentences":[{"text":"No worries.","start":44.17494,"end":44.814938,"sentiment":"positive","sentiment_score":0.3465818762779236},{"text":"Enjoy the rest of your 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Brie had mistakenly called Del Sol College in Malvern and Andrew apologized for the miscalculations before ending the call."},"intents":{"segments":[{"text":"This is Brie. Oh, hi.","start_word":4,"end_word":8,"intents":[{"intent":"Introduce oneself","confidence_score":0.00059786293}]},{"text":"Can I grab your details and try and find them and send an email through? Oh, yeah.","start_word":42,"end_word":58,"intents":[{"intent":"Request information","confidence_score":0.048339635}]},{"text":"Is this the the Del Sol College in Malvern that I'm No. calling?","start_word":74,"end_word":86,"intents":[{"intent":"Inquire about department","confidence_score":0.0009803249}]},{"text":"May may I have misdialed, Brie? Yeah.","start_word":97,"end_word":103,"intents":[{"intent":"Provide clarification","confidence_score":0.01124443}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Mentoring Grammar. This is Brie. Oh, hi. Good afternoon, Bree. This is Andrew. 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