{"metadata":{"transaction_key":"deprecated","request_id":"01a0d0d2-7ba5-7862-a855-83f1e366383e","sha256":"46eaeff1d19bb7776f6c991bb83fa99dd3b5cff5bad6b5335fc76e3960a3b21a","created":"2026-09-24T00:30:51.750Z","duration":37.00794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":149,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":158},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Travis. This is Alex from SWM Consulting. How are you going? Good. Thank you. Madeline, is here with me? Good. Thanks. How are you? Good. We're on our way back, and so we needed it. We thought it'd be a good time to have a chat. Absolutely. No worries. It's fine.","confidence":0.9951172,"words":[{"word":"hi","start":3.1999998,"end":3.4399998,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11786213517189026},{"word":"travis","start":3.4399998,"end":3.84,"confidence":0.9995117,"punctuated_word":"Travis.","sentiment":"neutral","sentiment_score":0.12175002694129944},{"word":"this","start":3.84,"end":4.0,"confidence":0.71875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1330031454563141},{"word":"is","start":4.0,"end":4.08,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1260150671005249},{"word":"alex","start":4.08,"end":4.3199997,"confidence":0.9970703,"punctuated_word":"Alex","sentiment":"neutral","sentiment_score":0.15287460386753082},{"word":"from","start":4.3199997,"end":4.64,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18267278373241425},{"word":"swm","start":4.64,"end":5.12,"confidence":0.9069824,"punctuated_word":"SWM","sentiment":"neutral","sentiment_score":0.13360083103179932},{"word":"consulting","start":5.12,"end":5.6,"confidence":0.9580078,"punctuated_word":"Consulting.","sentiment":"neutral","sentiment_score":0.13737843930721283},{"word":"how","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.175148606300354},{"word":"are","start":5.7599998,"end":5.8399997,"confidence":0.7006836,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19416753947734833},{"word":"you","start":5.8399997,"end":5.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20468398928642273},{"word":"going","start":5.92,"end":6.42,"confidence":0.95996094,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.20028182864189148},{"word":"good","start":8.88,"end":9.12,"confidence":0.9909668,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4627224802970886},{"word":"thank","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5708122849464417},{"word":"you","start":9.36,"end":9.76,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44577521085739136},{"word":"madeline","start":9.76,"end":10.26,"confidence":0.71850586,"punctuated_word":"Madeline,","sentiment":"neutral","sentiment_score":0.18846115469932556},{"word":"is","start":10.32,"end":10.4,"confidence":0.55126953,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14100688695907593},{"word":"here","start":10.4,"end":10.639999,"confidence":0.5419922,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.16266708076000214},{"word":"with","start":10.639999,"end":10.88,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12966832518577576},{"word":"me","start":10.88,"end":11.38,"confidence":0.99902344,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.13180890679359436},{"word":"good","start":13.934999,"end":14.255,"confidence":0.9885254,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.41365328431129456},{"word":"thanks","start":14.255,"end":14.575,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.45669686794281006},{"word":"how","start":14.575,"end":14.735,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22063085436820984},{"word":"are","start":14.735,"end":14.8949995,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18697066605091095},{"word":"you","start":14.8949995,"end":15.3949995,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2744981646537781},{"word":"good","start":16.015,"end":16.515,"confidence":0.8442383,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.3142254948616028},{"word":"we're","start":20.415,"end":20.654999,"confidence":0.99560547,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.04020698368549347},{"word":"on","start":20.654999,"end":20.895,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05018451437354088},{"word":"our","start":20.895,"end":21.055,"confidence":0.96240234,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03624159097671509},{"word":"way","start":21.055,"end":21.215,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.07241035997867584},{"word":"back","start":21.215,"end":21.455,"confidence":0.8286133,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.0874512791633606},{"word":"and","start":21.455,"end":21.695,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07443343102931976},{"word":"so","start":21.695,"end":21.935,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1243104487657547},{"word":"we","start":21.935,"end":22.095,"confidence":0.9873047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13553063571453094},{"word":"needed","start":22.095,"end":22.415,"confidence":0.9951172,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.13794474303722382},{"word":"it","start":22.415,"end":22.494999,"confidence":0.60754395,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.16076619923114777},{"word":"we","start":22.494999,"end":22.654999,"confidence":0.9892578,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12162963300943376},{"word":"thought","start":22.654999,"end":22.895,"confidence":0.9301758,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":0.24840465188026428},{"word":"it'd","start":22.895,"end":23.134998,"confidence":0.89624023,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":0.19669315218925476},{"word":"be","start":23.134998,"end":23.295,"confidence":0.9760742,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22837358713150024},{"word":"a","start":23.295,"end":23.375,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2530421018600464},{"word":"good","start":23.375,"end":23.615,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2100706696510315},{"word":"time","start":23.615,"end":23.775,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.3310807943344116},{"word":"to","start":23.775,"end":23.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2534404695034027},{"word":"have","start":23.855,"end":24.015,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2193349450826645},{"word":"a","start":24.015,"end":24.095,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23906490206718445},{"word":"chat","start":24.095,"end":24.595,"confidence":0.9995117,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":0.2004586756229401},{"word":"absolutely","start":29.522875,"end":30.022875,"confidence":0.8864746,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":-0.044703274965286255},{"word":"no","start":33.442875,"end":33.682877,"confidence":0.7026367,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16986121237277985},{"word":"worries","start":33.682877,"end":34.182877,"confidence":0.99658203,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.22575747966766355},{"word":"it's","start":36.162872,"end":36.402874,"confidence":0.5872803,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.31954339146614075},{"word":"fine","start":36.402874,"end":36.902874,"confidence":0.9226074,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.19478023052215576}],"paragraphs":{"transcript":"\nHi, Travis. This is Alex from SWM Consulting. How are you going? Good. Thank you.\n\nMadeline, is here with me? Good. Thanks. How are you? Good.\n\nWe're on our way back, and so we needed it. We thought it'd be a good time to have a chat. Absolutely. No worries. It's fine.","paragraphs":[{"sentences":[{"text":"Hi, Travis.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.11980608105659485},{"text":"This is Alex from SWM Consulting.","start":3.84,"end":5.6,"sentiment":"neutral","sentiment_score":0.14425747841596603},{"text":"How are you going?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.19357049092650414},{"text":"Good.","start":8.88,"end":9.12,"sentiment":"positive","sentiment_score":0.4627224802970886},{"text":"Thank you.","start":9.12,"end":9.76,"sentiment":"positive","sentiment_score":0.5082937479019165}],"sentiment":"neutral","sentiment_score":0.2239165981610616,"num_words":15,"start":3.1999998,"end":9.76},{"sentences":[{"text":"Madeline, is here with me?","start":9.76,"end":11.38,"sentiment":"neutral","sentiment_score":0.15072247087955476},{"text":"Good.","start":13.934999,"end":14.255,"sentiment":"positive","sentiment_score":0.41365328431129456},{"text":"Thanks.","start":14.255,"end":14.575,"sentiment":"positive","sentiment_score":0.45669686794281006},{"text":"How are you?","start":14.575,"end":15.3949995,"sentiment":"neutral","sentiment_score":0.22736656169096628},{"text":"Good.","start":16.015,"end":16.515,"sentiment":"neutral","sentiment_score":0.3142254948616028}],"sentiment":"neutral","sentiment_score":0.23820797150785272,"num_words":11,"start":9.76,"end":16.515},{"sentences":[{"text":"We're on our way back, and so we needed it.","start":20.415,"end":22.494999,"sentiment":"neutral","sentiment_score":0.09194801859557629},{"text":"We thought it'd be a good time to have a chat.","start":22.494999,"end":24.595,"sentiment":"neutral","sentiment_score":0.22741759839383038},{"text":"Absolutely.","start":29.522875,"end":30.022875,"sentiment":"neutral","sentiment_score":-0.044703274965286255},{"text":"No worries.","start":33.442875,"end":34.182877,"sentiment":"neutral","sentiment_score":0.1978093460202217},{"text":"It's fine.","start":36.162872,"end":36.902874,"sentiment":"neutral","sentiment_score":0.25716181099414825}],"sentiment":"neutral","sentiment_score":0.16485818489812887,"num_words":26,"start":20.415,"end":36.902874}]}}]},{"alternatives":[{"transcript":"Thomas speaking. Good. Thanks. How are you? Hi, Madeline. How are you? Good. Thank you. Are you guys on-site or on your way or on your way back? Okay. Can I call you back in two seconds? Sorry. Not wait for two seconds. One or two minutes. I'll be very quick. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"thomas","start":1.1999999,"end":1.5999999,"confidence":0.2902832,"punctuated_word":"Thomas","sentiment":"neutral","sentiment_score":0.006152837537229061},{"word":"speaking","start":1.5999999,"end":2.1,"confidence":0.98828125,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.013558775186538696},{"word":"good","start":6.64,"end":6.96,"confidence":0.83984375,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5096760988235474},{"word":"thanks","start":6.96,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.550501823425293},{"word":"how","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28664031624794006},{"word":"are","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24439992010593417},{"word":"you","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3311561346054077},{"word":"hi","start":11.84,"end":12.08,"confidence":0.8017578,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10931237041950226},{"word":"madeline","start":12.08,"end":12.559999,"confidence":0.96500653,"punctuated_word":"Madeline.","sentiment":"neutral","sentiment_score":0.13609513640403748},{"word":"how","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1170354038476944},{"word":"are","start":12.719999,"end":12.799999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10320761799812316},{"word":"you","start":12.799999,"end":13.299999,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.16901707649230957},{"word":"good","start":15.655,"end":15.8949995,"confidence":0.99609375,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.49898022413253784},{"word":"thank","start":15.8949995,"end":15.974999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6117981672286987},{"word":"you","start":15.974999,"end":16.474998,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4881500005722046},{"word":"are","start":16.615,"end":16.775,"confidence":0.9873047,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.06332286447286606},{"word":"you","start":16.775,"end":16.935,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07585409283638},{"word":"guys","start":16.935,"end":17.255,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.13815860450267792},{"word":"on-site","start":17.255,"end":17.755,"confidence":0.99902344,"punctuated_word":"on-site","sentiment":"neutral","sentiment_score":0.08032932877540588},{"word":"or","start":17.815,"end":17.975,"confidence":0.8256836,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03366248682141304},{"word":"on","start":17.975,"end":18.135,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04261216148734093},{"word":"your","start":18.135,"end":18.295,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07617329806089401},{"word":"way","start":18.295,"end":18.455,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.1025225892663002},{"word":"or","start":18.455,"end":18.695,"confidence":0.9760742,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.065435491502285},{"word":"on","start":18.695,"end":18.775,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05910544842481613},{"word":"your","start":18.775,"end":18.935,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07549281418323517},{"word":"way","start":18.935,"end":19.175,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.11160267889499664},{"word":"back","start":19.175,"end":19.675,"confidence":1.0,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":0.12587757408618927},{"word":"okay","start":25.372936,"end":25.872936,"confidence":0.79248047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036881737411022186},{"word":"can","start":26.652937,"end":26.892937,"confidence":0.89990234,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.008341185748577118},{"word":"i","start":26.892937,"end":27.052937,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013062426820397375},{"word":"call","start":27.052937,"end":27.292936,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.006301626563072205},{"word":"you","start":27.292936,"end":27.452936,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006262829527258873},{"word":"back","start":27.452936,"end":27.612936,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.006335392594337463},{"word":"in","start":27.612936,"end":27.852936,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0009941309690475464},{"word":"two","start":27.852936,"end":28.172935,"confidence":0.9970703,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.002928357571363449},{"word":"seconds","start":28.172935,"end":28.672935,"confidence":0.9980469,"punctuated_word":"seconds?","sentiment":"neutral","sentiment_score":0.003075164742767811},{"word":"sorry","start":29.132936,"end":29.452936,"confidence":0.9753418,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06712175160646439},{"word":"not","start":29.452936,"end":29.572937,"confidence":0.9589844,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0864725261926651},{"word":"wait","start":29.692936,"end":29.852936,"confidence":0.40307617,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.05304421856999397},{"word":"for","start":29.852936,"end":30.012936,"confidence":0.5703125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06197764724493027},{"word":"two","start":30.012936,"end":30.172935,"confidence":0.97314453,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.06304667890071869},{"word":"seconds","start":30.172935,"end":30.652937,"confidence":0.9589844,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":-0.03260952979326248},{"word":"one","start":30.652937,"end":30.892937,"confidence":0.8881836,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.016195885837078094},{"word":"or","start":30.892937,"end":30.972937,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01183159276843071},{"word":"two","start":30.972937,"end":31.132936,"confidence":0.93115234,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.026707839220762253},{"word":"minutes","start":31.132936,"end":31.532936,"confidence":0.9914551,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.05085588991641998},{"word":"i'll","start":31.532936,"end":31.772936,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1641741693019867},{"word":"be","start":31.772936,"end":31.932936,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1909959614276886},{"word":"very","start":31.932936,"end":32.172935,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.19241680204868317},{"word":"quick","start":32.172935,"end":32.672935,"confidence":1.0,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":0.14534933865070343},{"word":"thank","start":34.492935,"end":34.732937,"confidence":0.796875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4669129550457001},{"word":"you","start":34.732937,"end":35.052937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36025452613830566},{"word":"bye","start":35.052937,"end":35.552937,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.27548015117645264}],"paragraphs":{"transcript":"\nThomas speaking. Good. Thanks. How are you? Hi, Madeline.\n\nHow are you? Good. Thank you. Are you guys on-site or on your way or on your way back? Okay.\n\nCan I call you back in two seconds? Sorry. Not wait for two seconds. One or two minutes. I'll be very quick.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Thomas speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.009855806361883879},{"text":"Good.","start":6.64,"end":6.96,"sentiment":"positive","sentiment_score":0.5096760988235474},{"text":"Thanks.","start":6.96,"end":7.2799997,"sentiment":"positive","sentiment_score":0.550501823425293},{"text":"How are you?","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.2873987903197606},{"text":"Hi, Madeline.","start":11.84,"end":12.559999,"sentiment":"neutral","sentiment_score":0.12270375341176987}],"sentiment":"neutral","sentiment_score":0.24305482363949218,"num_words":9,"start":1.1999999,"end":12.559999},{"sentences":[{"text":"How are you?","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.12975336611270905},{"text":"Good.","start":15.655,"end":15.8949995,"sentiment":"positive","sentiment_score":0.49898022413253784},{"text":"Thank you.","start":15.8949995,"end":16.474998,"sentiment":"positive","sentiment_score":0.5499740839004517},{"text":"Are you guys on-site or on your way or on your way back?","start":16.615,"end":19.675,"sentiment":"neutral","sentiment_score":0.08078072563960002},{"text":"Okay.","start":25.372936,"end":25.872936,"sentiment":"neutral","sentiment_score":0.036881737411022186}],"sentiment":"neutral","sentiment_score":0.15376098304986954,"num_words":20,"start":12.559999,"end":25.872936},{"sentences":[{"text":"Can I call you back in two seconds?","start":26.652937,"end":28.672935,"sentiment":"neutral","sentiment_score":0.004932017181999981},{"text":"Sorry.","start":29.132936,"end":29.452936,"sentiment":"neutral","sentiment_score":-0.06712175160646439},{"text":"Not wait for two seconds.","start":29.452936,"end":30.652937,"sentiment":"neutral","sentiment_score":-0.059430120140314104},{"text":"One or two minutes.","start":30.652937,"end":31.532936,"sentiment":"neutral","sentiment_score":0.02639780193567276},{"text":"I'll be very quick.","start":31.532936,"end":32.672935,"sentiment":"neutral","sentiment_score":0.17323406785726547}],"sentiment":"neutral","sentiment_score":0.021532330196350813,"num_words":22,"start":26.652937,"end":32.672935},{"sentences":[{"text":"Thank you.","start":34.492935,"end":35.052937,"sentiment":"positive","sentiment_score":0.41358374059200287},{"text":"Bye.","start":35.052937,"end":35.552937,"sentiment":"neutral","sentiment_score":0.27548015117645264}],"sentiment":"positive","sentiment_score":0.36754921078681946,"num_words":3,"start":34.492935,"end":35.552937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thomas speaking.\n\nChannel 0: Hi, Travis. This is Alex from SWM Consulting. How are you going?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Good. Thank you. Madeline, is here with me?\n\nChannel 1: Hi, Madeline. How are you?\n\nChannel 0: Good. Thanks. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Good.\n\nChannel 1: Are you guys on-site or on your way or on your way back?\n\nChannel 0: We're on our way back, and so we needed it. We thought it'd be a good time to have a chat.\n\nChannel 1: Okay. Can I call you back in two seconds? Sorry. Not\n\nChannel 0: Absolutely.\n\nChannel 1: wait for two seconds. One or two minutes. I'll be very quick.\n\nChannel 0: No worries.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: It's fine.","paragraphs":[{"sentences":[{"text":"Thomas speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.009855806361883879}],"sentiment":"neutral","sentiment_score":0.009855806361883879,"channel":1,"num_words":2,"start":1.1999999,"end":2.1},{"sentences":[{"text":"Hi, Travis.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.11980608105659485},{"text":"This is Alex from SWM Consulting.","start":3.84,"end":5.6,"sentiment":"neutral","sentiment_score":0.14425747841596603},{"text":"How are you going?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.19357049092650414}],"sentiment":"neutral","sentiment_score":0.15661991635958353,"channel":0,"num_words":12,"start":3.1999998,"end":6.42},{"sentences":[{"text":"Good.","start":6.64,"end":6.96,"sentiment":"positive","sentiment_score":0.5096760988235474},{"text":"Thanks.","start":6.96,"end":7.2799997,"sentiment":"positive","sentiment_score":0.550501823425293},{"text":"How are you?","start":7.2799997,"end":8.02,"sentiment":"neutral","sentiment_score":0.2873987903197606}],"sentiment":"positive","sentiment_score":0.38447485864162445,"channel":1,"num_words":5,"start":6.64,"end":8.02},{"sentences":[{"text":"Good.","start":8.88,"end":9.12,"sentiment":"positive","sentiment_score":0.4627224802970886},{"text":"Thank you.","start":9.12,"end":9.76,"sentiment":"positive","sentiment_score":0.5082937479019165},{"text":"Madeline, is here with me?","start":9.76,"end":11.38,"sentiment":"neutral","sentiment_score":0.15072247087955476}],"sentiment":"neutral","sentiment_score":0.2791152913123369,"channel":0,"num_words":8,"start":8.88,"end":11.38},{"sentences":[{"text":"Hi, Madeline.","start":11.84,"end":12.559999,"sentiment":"neutral","sentiment_score":0.12270375341176987},{"text":"How are you?","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.12975336611270905}],"sentiment":"neutral","sentiment_score":0.12693352103233338,"channel":1,"num_words":5,"start":11.84,"end":13.299999},{"sentences":[{"text":"Good.","start":13.934999,"end":14.255,"sentiment":"positive","sentiment_score":0.41365328431129456},{"text":"Thanks.","start":14.255,"end":14.575,"sentiment":"positive","sentiment_score":0.45669686794281006},{"text":"How are you?","start":14.575,"end":15.3949995,"sentiment":"neutral","sentiment_score":0.22736656169096628}],"sentiment":"neutral","sentiment_score":0.3104899674654007,"channel":0,"num_words":5,"start":13.934999,"end":15.3949995},{"sentences":[{"text":"Good.","start":15.655,"end":15.8949995,"sentiment":"positive","sentiment_score":0.49898022413253784},{"text":"Thank you.","start":15.8949995,"end":16.474998,"sentiment":"positive","sentiment_score":0.5499740839004517}],"sentiment":"positive","sentiment_score":0.5329761306444804,"channel":1,"num_words":3,"start":15.655,"end":16.474998},{"sentences":[{"text":"Good.","start":16.015,"end":16.515,"sentiment":"neutral","sentiment_score":0.3142254948616028}],"sentiment":"neutral","sentiment_score":0.3142254948616028,"channel":0,"num_words":1,"start":16.015,"end":16.515},{"sentences":[{"text":"Are you guys on-site or on your way or on your way back?","start":16.615,"end":19.675,"sentiment":"neutral","sentiment_score":0.08078072563960002}],"sentiment":"neutral","sentiment_score":0.08078072563960002,"channel":1,"num_words":13,"start":16.615,"end":19.675},{"sentences":[{"text":"We're on our way back, and so we needed it.","start":20.415,"end":22.494999,"sentiment":"neutral","sentiment_score":0.09194801859557629},{"text":"We thought it'd be a good time to have a chat.","start":22.494999,"end":24.595,"sentiment":"neutral","sentiment_score":0.22741759839383038}],"sentiment":"neutral","sentiment_score":0.16290827468037605,"channel":0,"num_words":21,"start":20.415,"end":24.595},{"sentences":[{"text":"Okay.","start":25.372936,"end":25.872936,"sentiment":"neutral","sentiment_score":0.036881737411022186},{"text":"Can I call you back in two seconds?","start":26.652937,"end":28.672935,"sentiment":"neutral","sentiment_score":0.004932017181999981},{"text":"Sorry.","start":29.132936,"end":29.452936,"sentiment":"neutral","sentiment_score":-0.06712175160646439},{"text":"Not","start":29.452936,"end":29.572937,"sentiment":"neutral","sentiment_score":-0.0864725261926651}],"sentiment":"neutral","sentiment_score":-0.0070233093574643135,"channel":1,"num_words":11,"start":25.372936,"end":29.572937},{"sentences":[{"text":"Absolutely.","start":29.522875,"end":30.022875,"sentiment":"neutral","sentiment_score":-0.044703274965286255}],"sentiment":"neutral","sentiment_score":-0.044703274965286255,"channel":0,"num_words":1,"start":29.522875,"end":30.022875},{"sentences":[{"text":"wait for two seconds.","start":29.692936,"end":30.652937,"sentiment":"neutral","sentiment_score":-0.05266951862722635},{"text":"One or two minutes.","start":30.652937,"end":31.532936,"sentiment":"neutral","sentiment_score":0.02639780193567276},{"text":"I'll be very quick.","start":31.532936,"end":32.672935,"sentiment":"neutral","sentiment_score":0.17323406785726547}],"sentiment":"neutral","sentiment_score":0.04898745038857063,"channel":1,"num_words":12,"start":29.692936,"end":32.672935},{"sentences":[{"text":"No worries.","start":33.442875,"end":34.182877,"sentiment":"neutral","sentiment_score":0.1978093460202217}],"sentiment":"neutral","sentiment_score":0.1978093460202217,"channel":0,"num_words":2,"start":33.442875,"end":34.182877},{"sentences":[{"text":"Thank you.","start":34.492935,"end":35.052937,"sentiment":"positive","sentiment_score":0.41358374059200287},{"text":"Bye.","start":35.052937,"end":35.552937,"sentiment":"neutral","sentiment_score":0.27548015117645264}],"sentiment":"positive","sentiment_score":0.36754921078681946,"channel":1,"num_words":3,"start":34.492935,"end":35.552937},{"sentences":[{"text":"It's fine.","start":36.162872,"end":36.902874,"sentiment":"neutral","sentiment_score":0.25716181099414825}],"sentiment":"neutral","sentiment_score":0.25716181099414825,"channel":0,"num_words":2,"start":36.162872,"end":36.902874}]},"summary":{"result":"success","short":"The agent from SWM Consulting, Alex, calls the customer, Madeline, to ask if they are on-site or on their way back. Madeline confirms that they are on their way back and Alex asks to call her back in two seconds. They agree to wait for two minutes and end the call."},"intents":{"segments":[{"text":"Are you guys on-site or on your way or on your way back?","start_word":41,"end_word":53,"intents":[{"intent":"Confirm arrival","confidence_score":0.004344612},{"intent":"Confirm arrival time","confidence_score":0.04802897},{"intent":"Inform about availability","confidence_score":0.00030831443}]},{"text":"Can I call you back in two seconds? Sorry.","start_word":76,"end_word":84,"intents":[{"intent":"Ask for call back","confidence_score":0.0030829057}]},{"text":"I'll be very quick. No worries. Thank you.","start_word":95,"end_word":102,"intents":[{"intent":"Advise patience","confidence_score":0.00018318315}]}]},"sentiments":{"segments":[{"text":"Thomas speaking. Hi, Travis. This is Alex from SWM Consulting. How are you going?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.13117913901805878},{"text":"Good. Thanks.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.5300889611244202},{"text":"How are you?","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.2983381152153015},{"text":"Good. Thank you.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.4775615632534027},{"text":"Madeline, is here with me? Hi, Madeline. How are you?","start_word":22,"end_word":31,"sentiment":"neutral","sentiment_score":0.14397239685058594},{"text":"Good. Thanks.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4351750910282135},{"text":"How are you?","start_word":34,"end_word":36,"sentiment":"neutral","sentiment_score":0.2391494512557983},{"text":"Good. Thank you.","start_word":37,"end_word":39,"sentiment":"positive","sentiment_score":0.5172117352485657},{"text":"Good. Are you guys on-site or on your way or on your way back? We're on our way back, and so we needed it. We thought it'd be a good time to have a chat. Okay. Can I call you back in two seconds? Sorry. Not Absolutely. wait for two seconds. One or two minutes. I'll be very quick. No worries.","start_word":40,"end_word":100,"sentiment":"neutral","sentiment_score":0.09890636801719666},{"text":"Thank you.","start_word":101,"end_word":102,"sentiment":"positive","sentiment_score":0.3958073556423187},{"text":"Bye. It's fine.","start_word":103,"end_word":105,"sentiment":"neutral","sentiment_score":0.29603052139282227}],"average":{"sentiment":"neutral","sentiment_score":0.17670752126959305}}}}