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Okay. You just had it before you called in? Let me just check first. Yesterday. K. I haven't received any. Have you responded to my email? Oh. Would you mind resending it? Because I have not received it. Reason why you have not received any response. So I can check. Alright. And then, you mentioned that you are, getting the $89.95. Okay. Let me take note. $89 and 95. And when you would like to commence the upgrade? Today or by today? K. June 25. Okay. So technically, here's what I'm going to do. I will inform our technical department to process the upgrade. And then to set your proper expectation, by July 1, you will be receiving the invoice, and then the invoice will show the billing period 06/25 until 07/31, July 31. Okay? Alright. Sure. And then once it's upgraded, you will also receive, like, a notification from our tech the technical department. And then, please kindly resend your email after this call. Okay? We have a reference. Sure. Sure. Thank you so much, Naida. 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have reached your account. How may I help you today? Yes. This is Melissa. How may I help you?\n\nOh, Nyla. Nice to have you in the line, under the name of M. Yazar? Okay. Yeah.\n\nHave you decided? Okay. You just had it before you called in? Let me just check first. Yesterday.\n\nK. I haven't received any. Have you responded to my email? Oh. Would you mind resending it?\n\nBecause I have not received it. Reason why you have not received any response. So I can check. Alright. And then, you mentioned that you are, getting the $89.95.\n\nOkay. Let me take note. $89 and 95. And when you would like to commence the upgrade? Today or by today?\n\nK. June 25. Okay. So technically, here's what I'm going to do. I will inform our technical department to process the upgrade.\n\nAnd then to set your proper expectation, by July 1, you will be receiving the invoice, and then the invoice will show the billing period 06/25 until 07/31, July 31. Okay? Alright. Sure. And then once it's upgraded, you will also receive, like, a notification from our tech the technical department.\n\nAnd then, please kindly resend your email after this call. Okay? We have a reference. Sure. Sure.\n\nThank you so much, Naida. You do the same. Be safe. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"You have reached your account.","start":0.0,"end":1.38,"sentiment":"neutral","sentiment_score":0.12866449356079102},{"text":"How may I help you today?","start":1.4399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.28797558943430585},{"text":"Yes.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.1590939462184906},{"text":"This is Melissa.","start":6.8799996,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.17464299003283182},{"text":"How may I help you?","start":7.9199996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.23117146492004395}],"sentiment":"neutral","sentiment_score":0.2105028122663498,"num_words":20,"start":0.0,"end":9.139999},{"sentences":[{"text":"Oh, Nyla.","start":17.885,"end":18.705,"sentiment":"neutral","sentiment_score":0.2764606326818466},{"text":"Nice to have you in the line, under the name of 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How may I help you today?\n\nChannel 1: Hi. Is this Melissa?\n\nChannel 0: Yes. This is Melissa. How may I help you?\n\nChannel 1: Yeah. It's Naila. You remember you called me yesterday regarding an upgrade to my Internet.\n\nChannel 0: Oh, Nyla. Nice to have you in the line, under the name of M. Yazar?\n\nChannel 1: Yes. Yes. I'm a. Yes. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: My husband is.\n\nChannel 0: Yeah. Have you decided?\n\nChannel 1: Yes. We have decided to upgrade to the 89 plan. I have sent you an email for the first Internet.\n\nChannel 0: Okay. You just had it\n\nChannel 1: Yeah.\n\nChannel 0: before\n\nChannel 1: Yeah.\n\nChannel 0: you called\n\nChannel 1: I've\n\nChannel 0: in? Let me just\n\nChannel 1: no.\n\nChannel 0: check\n\nChannel 1: I've\n\nChannel 0: first.\n\nChannel 1: sent it yesterday.\n\nChannel 0: Yesterday.\n\nChannel 1: Yeah.\n\nChannel 0: K. I haven't received any. Have you responded to my email?\n\nChannel 1: Yeah. I have responded to you in the last\n\nChannel 0: Oh.\n\nChannel 1: check, and I'll forward it again.\n\nChannel 0: Would you mind resending it? Because I have not received it. Reason why you\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: have not\n\nChannel 1: Yeah.\n\nChannel 0: received\n\nChannel 1: I'll send\n\nChannel 0: any\n\nChannel 1: it again.\n\nChannel 0: response.\n\nChannel 1: Sure.\n\nChannel 0: So\n\nChannel 1: I'll\n\nChannel 0: I\n\nChannel 1: send\n\nChannel 0: can\n\nChannel 1: it\n\nChannel 0: check.\n\nChannel 1: again. Okay?\n\nChannel 0: Alright. And then, you mentioned that you are, getting the $89.95.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Let me take note. $89 and 95. And when you would like to commence the upgrade? Today or\n\nChannel 1: Today.\n\nChannel 0: by\n\nChannel 1: Yes.\n\nChannel 0: today? K.\n\nChannel 1: Yes.\n\nChannel 0: June 25. Okay. So technically, here's what I'm going to do. I will inform our technical department to process the upgrade. And then to set your proper expectation, by July 1, you will be receiving the invoice, and then the invoice will show the billing period 06/25 until 07/31, July 31.\n\nOkay?\n\nChannel 1: Sure. Sure. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: Sure. And then once it's upgraded, you will also receive, like, a notification from our tech the technical department. And then, please kindly resend your email after this call. Okay?\n\nChannel 1: Sure. Sure.\n\nChannel 0: We\n\nChannel 1: I'll\n\nChannel 0: have\n\nChannel 1: I'll\n\nChannel 0: a\n\nChannel 1: just\n\nChannel 0: reference.\n\nChannel 1: forward it again. Alright? Thank you\n\nChannel 0: Sure.\n\nChannel 1: so\n\nChannel 0: Sure.\n\nChannel 1: much. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you\n\nChannel 1: Have\n\nChannel 0: so much,\n\nChannel 1: a good one.\n\nChannel 0: Naida.\n\nChannel 1: Bye.\n\nChannel 0: You do the same.\n\nChannel 1: Bye.\n\nChannel 0: Be safe.\n\nChannel 1: Have\n\nChannel 0: Mhmm.\n\nChannel 1: a good\n\nChannel 0: Bye\n\nChannel 1: day.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"You have reached your account.","start":0.0,"end":1.38,"sentiment":"neutral","sentiment_score":0.12866449356079102},{"text":"How may I help you today?","start":1.4399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.28797558943430585}],"sentiment":"neutral","sentiment_score":0.21556145494634454,"channel":0,"num_words":11,"start":0.0,"end":2.82},{"sentences":[{"text":"Hi.","start":3.84,"end":4.0,"sentiment":"neutral","sentiment_score":0.0690518319606781},{"text":"Is this 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