{"metadata":{"transaction_key":"deprecated","request_id":"019f7cc5-4178-7b12-b886-ac3ee0c566f0","sha256":"458d97908e232c925fc90ec4bfd59821fb950469437a489535bf7e3ec51ab5e5","created":"2026-07-19T23:45:31.083Z","duration":13.247937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"To voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":0.99987483,"words":[{"word":"to","start":0.32,"end":0.56,"confidence":0.5809488,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.30411115288734436},{"word":"voice","start":0.56,"end":0.88,"confidence":0.9972288,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.3436048924922943},{"word":"mail","start":0.88,"end":1.38,"confidence":0.99944544,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.36799728870391846},{"word":"the","start":1.5999999,"end":1.8399999,"confidence":0.99933773,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7397428750991821},{"word":"person","start":1.8399999,"end":2.1599998,"confidence":0.99998355,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7265774607658386},{"word":"you're","start":2.1599998,"end":2.3999999,"confidence":0.97568,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7366839647293091},{"word":"trying","start":2.3999999,"end":2.6399999,"confidence":0.99991393,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7759644985198975},{"word":"to","start":2.6399999,"end":2.8,"confidence":0.99982303,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7454129457473755},{"word":"reach","start":2.8,"end":3.12,"confidence":0.9999825,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7646880149841309},{"word":"is","start":3.12,"end":3.28,"confidence":0.99993956,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8034691214561462},{"word":"not","start":3.28,"end":3.52,"confidence":0.9999604,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8399328589439392},{"word":"available","start":3.52,"end":4.02,"confidence":0.99978775,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.759630560874939},{"word":"at","start":4.48,"end":4.72,"confidence":0.99992704,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.40715253353118896},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.9999547,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3773629367351532},{"word":"tone","start":4.7999997,"end":5.2799997,"confidence":0.9993781,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.3189936876296997},{"word":"please","start":5.2799997,"end":5.6,"confidence":0.99994123,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.39051103591918945},{"word":"record","start":5.6,"end":5.92,"confidence":0.99985826,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4150736331939697},{"word":"your","start":5.92,"end":6.08,"confidence":0.9999703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37543752789497375},{"word":"message","start":6.08,"end":6.58,"confidence":0.9997576,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3079972267150879},{"word":"when","start":6.8799996,"end":7.12,"confidence":0.99987483,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2033461034297943},{"word":"you","start":7.12,"end":7.2799997,"confidence":0.9999268,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2609313726425171},{"word":"have","start":7.2799997,"end":7.52,"confidence":0.97656584,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19413992762565613},{"word":"finished","start":7.52,"end":7.9199996,"confidence":0.99979824,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.23796126246452332},{"word":"recording","start":7.9199996,"end":8.42,"confidence":0.9992529,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2648020386695862},{"word":"you","start":8.48,"end":8.72,"confidence":0.9998977,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3349268436431885},{"word":"may","start":8.72,"end":8.88,"confidence":0.99998045,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3770415484905243},{"word":"hang","start":8.88,"end":9.04,"confidence":0.9999291,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.4265044629573822},{"word":"up","start":9.04,"end":9.54,"confidence":0.9997421,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.21320085227489471}],"paragraphs":{"transcript":"\nTo voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"To voice mail.","start":0.32,"end":1.38,"sentiment":"negative","sentiment_score":-0.33857111136118573},{"text":"The person you're trying to reach is not available.","start":1.5999999,"end":4.02,"sentiment":"negative","sentiment_score":-0.7657891445689731},{"text":"At the tone, please record your message.","start":4.48,"end":6.58,"sentiment":"negative","sentiment_score":-0.37036122594560894},{"text":"When you have finished recording, you may hang up.","start":6.8799996,"end":9.54,"sentiment":"neutral","sentiment_score":-0.2792060457997852}],"sentiment":"negative","sentiment_score":-0.4647570938936302,"num_words":28,"start":0.32,"end":9.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"To voice mail.","start":0.32,"end":1.38,"sentiment":"negative","sentiment_score":-0.33857111136118573},{"text":"The person you're trying to reach is not available.","start":1.5999999,"end":4.02,"sentiment":"negative","sentiment_score":-0.7657891445689731},{"text":"At the tone, please record your message.","start":4.48,"end":6.58,"sentiment":"negative","sentiment_score":-0.37036122594560894},{"text":"When you have finished recording, you may hang up.","start":6.8799996,"end":9.54,"sentiment":"neutral","sentiment_score":-0.2792060457997852}],"sentiment":"negative","sentiment_score":-0.4647570938936302,"channel":1,"num_words":28,"start":0.32,"end":9.54}]},"summary":{"result":"success","short":"To voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":19,"end_word":27,"intents":[{"intent":"Record voicemail","confidence_score":0.019279875}]}]},"sentiments":{"segments":[{"text":"To voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":18,"sentiment":"negative","sentiment_score":-0.5491332411766052},{"text":"When you have finished recording, you may hang up.","start_word":19,"end_word":27,"sentiment":"neutral","sentiment_score":-0.29002681374549866}],"average":{"sentiment":"negative","sentiment_score":-0.4699618021647136}}}}