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This is Esme from the TMC Transfer Center. I just have Simon from the Diggers Club on the line.\n\nChannel 0: Okay.\n\nChannel 1: He's inquiring about the availability ability of a product and every product, if you're able to take the call.\n\nChannel 0: Sure, please.\n\nChannel 1: Thank you. Hello. Simon speaking.\n\nChannel 0: Hi, Thomas. It's Alex with Check Home. How are you, man?\n\nChannel 1: I'm very good. Thank you.\n\nChannel 0: That's great. Yeah. Tell me. How can I help you with?\n\nChannel 1: Oh, okay. I was just on hold with Esme.\n\nChannel 0: Hello?\n\nChannel 1: Is this is this TOS Solutions?\n\nChannel 0: This is Techcom Systems.\n\nChannel 1: Is this TOS Solutions?\n\nChannel 0: Techcom Systems. You're\n\nChannel 1: You're\n\nChannel 0: inquiring\n\nChannel 1: cutting out\n\nChannel 0: about\n\nChannel 1: a\n\nChannel 0: the\n\nChannel 1: bit.\n\nChannel 0: availability of a product. Right?\n\nChannel 1: Yeah. Yeah. I'm inquiring about a product\n\nChannel 0: Okay.\n\nChannel 1: with EOS Solutions, and I just\n\nChannel 0: So\n\nChannel 1: got\n\nChannel 0: are\n\nChannel 1: put\n\nChannel 0: you\n\nChannel 1: on hold. Yep.\n\nChannel 0: okay. So do you have to ask you for a particular product?\n\nChannel 1: Yeah. The product is Avery labels l seven two one two.\n\nChannel 0: Okay. One moment. And how many units are you after?\n\nChannel 1: Well, I'm probably I'm probably they they come in their their single pack comes with five in it. I'm probably looking for 20.\n\nChannel 0: 20. I got can I reply? One second. And where's the postcode, like, you want\n\nChannel 1: I'd like to pick it I'd like I mean, I wouldn't I'd like to pick it up in Melbourne.\n\nChannel 0: physically away? Okay. Second, I got the product. Just checking the stock and availability. Okay.\n\nSo currently, we don't have any in stock.\n\nChannel 1: That's okay.\n\nChannel 0: The price for can\n\nChannel 1: Oh,\n\nChannel 0: I enter\n\nChannel 1: I\n\nChannel 0: pricing?\n\nChannel 1: it needs to be in stock. If you don't have any no. If you don't have any in stock, it's no point. Alright. Thanks very much.\n\nChannel 0: All fine. No worries.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.010504180565476418}],"sentiment":"neutral","sentiment_score":0.010504180565476418,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.03045627847313881},{"text":"This is Esme from the TMC Transfer Center.","start":2.0,"end":4.3599997,"sentiment":"neutral","sentiment_score":0.029833430191501975},{"text":"I just have Simon from the Diggers Club on the 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enter","start":217.135,"end":217.53499,"sentiment":"neutral","sentiment_score":-0.06072573736310005}],"sentiment":"neutral","sentiment_score":-0.06072573736310005,"channel":0,"num_words":2,"start":217.135,"end":217.53499},{"sentences":[{"text":"I","start":217.36,"end":217.44,"sentiment":"neutral","sentiment_score":-0.05611433833837509}],"sentiment":"neutral","sentiment_score":-0.05611433833837509,"channel":1,"num_words":1,"start":217.36,"end":217.44},{"sentences":[{"text":"pricing?","start":217.53499,"end":218.03499,"sentiment":"neutral","sentiment_score":-0.05300953984260559}],"sentiment":"neutral","sentiment_score":-0.05300953984260559,"channel":0,"num_words":1,"start":217.53499,"end":218.03499},{"sentences":[{"text":"it needs to be in stock.","start":217.6,"end":218.56001,"sentiment":"neutral","sentiment_score":-0.10568550725777943},{"text":"If you don't have any no.","start":218.56001,"end":219.52,"sentiment":"neutral","sentiment_score":-0.18494982520739237},{"text":"If you don't have any in stock, it's no point.","start":219.52,"end":221.46,"sentiment":"neutral","sentiment_score":-0.23522081673145295},{"text":"Alright.","start":221.52,"end":221.84001,"sentiment":"neutral","sentiment_score":0.10171261429786682},{"text":"Thanks very much.","start":221.84001,"end":222.82,"sentiment":"positive","sentiment_score":0.3451458811759949}],"sentiment":"neutral","sentiment_score":-0.11380268862614265,"channel":1,"num_words":26,"start":217.6,"end":222.82},{"sentences":[{"text":"All fine.","start":224.01294,"end":224.73294,"sentiment":"neutral","sentiment_score":0.2164410650730133},{"text":"No worries.","start":224.73294,"end":225.47293,"sentiment":"neutral","sentiment_score":0.12732842564582825}],"sentiment":"neutral","sentiment_score":0.17188474535942078,"channel":0,"num_words":4,"start":224.01294,"end":225.47293},{"sentences":[{"text":"Bye bye.","start":226.24,"end":226.90001,"sentiment":"neutral","sentiment_score":0.08884942531585693}],"sentiment":"neutral","sentiment_score":0.08884942531585693,"channel":1,"num_words":2,"start":226.24,"end":226.90001}]},"summary":{"result":"success","short":"An agent from TMC transfers center is on the line with Simon from TOS Solutions who is inquiring about the availability of a product. The agent puts Simon on hold briefly before returning to the call and discussing the availability of the product. The agent informs Simon that they do not have any in stock and the price is for a single pack of 20 units."},"intents":{"segments":[{"text":"He's inquiring about the availability ability of a product and every product, if you're able to take the call.","start_word":22,"end_word":40,"intents":[{"intent":"Inquire about product availability","confidence_score":0.10442213},{"intent":"Inquire about availability","confidence_score":0.0060787387}]},{"text":"How can I help you with? Oh, okay.","start_word":69,"end_word":76,"intents":[{"intent":"Answer inquiry","confidence_score":0.0022188982}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Esme from the TMC Transfer Center. I just have Simon from the Diggers Club on the line. Okay. He's inquiring about the availability ability of a product and every product, if you're able to take the call. Sure, please. Thank you. Hello. Simon speaking. Hi, Thomas. It's Alex with Check Home. How are you, man?","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":0.06304290145635605},{"text":"I'm very good. Thank you. That's great.","start_word":59,"end_word":65,"sentiment":"positive","sentiment_score":0.5740864276885986},{"text":"Yeah. Tell me. How can I help you with? Oh, okay. I was just on hold with Esme. Hello? Is this is this TOS Solutions? This is Techcom Systems. Is this TOS Solutions? Techcom Systems. You're You're inquiring cutting out about a the bit. availability of a product. Right? Yeah. Yeah. I'm inquiring about a product Okay. with EOS Solutions, and I just So got are put you on hold. Yep. okay. So do you have to ask you for a particular product? Yeah. The product is Avery labels l seven two one two. Okay. One moment. And how many units are you after? Well, I'm probably I'm probably they they come in their their single pack comes with five in it. I'm probably looking for 20. 20. I got can I reply? One second. And where's the postcode, like, you want I'd like to pick it I'd like I mean, I wouldn't I'd like to pick it up in Melbourne. physically away? Okay. Second, I got the product. Just checking the stock and availability. Okay. So currently, we don't have any in stock. That's okay. The price for can Oh, I enter I pricing? it needs to be in stock. If you don't have any no. If you don't have any in stock, it's no point. Alright.","start_word":66,"end_word":283,"sentiment":"neutral","sentiment_score":-0.036443959921598434},{"text":"Thanks very much.","start_word":284,"end_word":286,"sentiment":"positive","sentiment_score":0.3344883322715759},{"text":"All fine. No worries. Bye bye.","start_word":287,"end_word":292,"sentiment":"neutral","sentiment_score":0.1389886438846588}],"average":{"sentiment":"neutral","sentiment_score":0.01088535570883536}}}}