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So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left. Yeah. Because I think it depends on the application that your son is using. Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the moment. So I think he already consumed all the data that is available. I think the application that, yeah, he's using consume much that data. I think maybe he's playing games or yeah. You mean grant another additional data? Yeah. Mhmm. Mhmm. Yeah. So as upon checking in here, we cannot we can no longer add additional data, unfortunately. That is the yeah. We already added the excess one, which is yesterday. We can no longer mhmm. I'm sorry? Can you repeat it again? Ten days late on where? Sorry. Yeah. Unfortunately, we cannot help you with that anymore since we already added additional. You mean hang on. Let me just check. I'm not Mhmm. Mhmm. But you're paying on a monthly basis. Right? Mhmm. I yeah. Yeah. I think he needs to upgrade a plan since that's what's happening every now and then. I think the 40 GB is too as too small for him. Mhmm. Mhmm. Because your other number has balance still, but this number, your son's number, has no balance at all. So I think he needs to upgrade a plan if ever that he'll be needing more data. Mhmm. Do you want me to upgrade the plan under this number, your son's number? Yeah. So upon checking here, we can upgrade him to a 65 instead instead of 40. Hang on. Let me just check your son's number. That is $55.55 dollars per month. So your the current plan right now is 45 with that number. So you'll be adding $10. Yeah. If you have credit. Yeah. So we're doing upgrade, like, on a monthly basis. So this 55 is for the wool month already, which is thirty days. Not so the $55 is for the wool month already, not for this month only. We will upgrade this plan. Mhmm. Yeah. That's correct. Instead of 40, which is his current plan right now. That is 65 gigabytes. Yeah. 40. So there's a 20. Mhmm. Like, if you change this plan into this plan? Submission. Mhmm. Now let me just check. So family plan, we have the sir, in family plan, we do only have a 60 GB. That is the our highest speed as of the moment. Unlike right now, it's 65 when it's individual, separate one. Your plan right now? Your plan right now is 10 GB. For the family share, the price is $75 for the 60 GB. That is a separate account for your son. Because earlier, you're asking if we can upgrade his number. Right? Yeah. The 65 GB, which is $55, is only for his number. For one account only, not for Family Share. The family share for the family share, it's 60 GB, but the price is $75. Because that is Family Share. The that's our highest speed for Family Share as of the moment, only 60 GB. Mhmm. Yeah. 60 5. That is for separate accounts, which is $55 per month for one number only, not for a family share. Mhmm. There we go. Mhmm. Mhmm. Yeah. 60. That is our the highest one. Our highest. Mhmm. For your son's number only. Right? Yeah. We can change that immediately, or we can just upgrade his current plan instead of going to Family Share. His current plan is for hang on. Let me just check. It's 40 GB. We can upgrade it to 65 GB if you want. First number. Okay. We can change that one. So you want the family share, which is $75.60 GB for the both of you? Okay. Okay. Next month. You paid $65. June 8. Yeah. Sorry. $75. Mhmm. Mhmm. For the both of you. Mhmm. Okay. Yeah. So I'll just confirm with the back end team on what is the process to switching to Family Shares. Then, yeah, if this month or next month, I'll confirm. Mhmm. So you want us to upgrade to Family Shares anytime? As soon as possible? Mhmm. Okay. Okay. Okay. Sure. Mhmm. Mhmm. Okay then. Thank you. Mhmm. Let me check the family, sir. Yeah. There's, there's unlimited international talk and text, but just in selected countries. Mhmm. Let me check. There's Yes. That's correct. But I'm not sure yet if you can use it to China. I'll have to confirm it first. Mhmm. Mhmm. Okay. And thank you. 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Good morning. Hello. Good afternoon. Yeah.\n\nThis is Maureen from Airtel tech support. How can I assist you? Okay. Yes. Hello?\n\nFor Sonia? Mhmm. Yeah. So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left. Yeah.\n\nBecause I think it depends on the application that your son is using. Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the moment. So I think he already consumed all the data that is available. I think the application that, yeah, he's using consume much that data. I think maybe he's playing games or yeah.\n\nYou mean grant another additional data? Yeah. Mhmm. Mhmm. Yeah.\n\nSo as upon checking in here, we cannot we can no longer add additional data, unfortunately. That is the yeah. We already added the excess one, which is yesterday. We can no longer mhmm. I'm sorry?\n\nCan you repeat it again? Ten days late on where? Sorry. Yeah. Unfortunately, we cannot help you with that anymore since we already added additional.\n\nYou mean hang on. Let me just check. I'm not Mhmm. Mhmm. But you're paying on a monthly basis.\n\nRight? Mhmm. I yeah. Yeah. I think he needs to upgrade a plan since that's what's happening every now and then.\n\nI think the 40 GB is too as too small for him. Mhmm. Mhmm. Because your other number has balance still, but this number, your son's number, has no balance at all. So I think he needs to upgrade a plan if ever that he'll be needing more data.\n\nMhmm. Do you want me to upgrade the plan under this number, your son's number? Yeah. So upon checking here, we can upgrade him to a 65 instead instead of 40. Hang on.\n\nLet me just check your son's number. That is $55.55 dollars per month. So your the current plan right now is 45 with that number. So you'll be adding $10. Yeah.\n\nIf you have credit. Yeah. So we're doing upgrade, like, on a monthly basis. So this 55 is for the wool month already, which is thirty days. Not so the $55 is for the wool month already, not for this month only.\n\nWe will upgrade this plan. Mhmm. Yeah. That's correct. Instead of 40, which is his current plan right now.\n\nThat is 65 gigabytes. Yeah. 40. So there's a 20. Mhmm.\n\nLike, if you change this plan into this plan? Submission. Mhmm. Now let me just check. So family plan, we have the sir, in family plan, we do only have a 60 GB.\n\nThat is the our highest speed as of the moment. Unlike right now, it's 65 when it's individual, separate one. Your plan right now? Your plan right now is 10 GB. For the family share, the price is $75 for the 60 GB.\n\nThat is a separate account for your son. Because earlier, you're asking if we can upgrade his number. Right? Yeah. The 65 GB, which is $55, is only for his number.\n\nFor one account only, not for Family Share. The family share for the family share, it's 60 GB, but the price is $75. Because that is Family Share. The that's our highest speed for Family Share as of the moment, only 60 GB. Mhmm.\n\nYeah. 60 5. That is for separate accounts, which is $55 per month for one number only, not for a family share. Mhmm. There we go.\n\nMhmm. Mhmm. Yeah. 60. That is our the highest one.\n\nOur highest. Mhmm. For your son's number only. Right? Yeah.\n\nWe can change that immediately, or we can just upgrade his current plan instead of going to Family Share. His current plan is for hang on. Let me just check. It's 40 GB. We can upgrade it to 65 GB if you want.\n\nFirst number. Okay. We can change that one. So you want the family share, which is $75.60 GB for the both of you? Okay.\n\nOkay. Next month. You paid $65. June 8. Yeah.\n\nSorry. $75. Mhmm. Mhmm. For the both of you.\n\nMhmm. Okay. Yeah. So I'll just confirm with the back end team on what is the process to switching to Family Shares. Then, yeah, if this month or next month, I'll confirm.\n\nMhmm. So you want us to upgrade to Family Shares anytime? As soon as possible? Mhmm. Okay.\n\nOkay. Okay. Sure. Mhmm. Mhmm.\n\nOkay then. Thank you. Mhmm. Let me check the family, sir. Yeah.\n\nThere's, there's unlimited international talk and text, but just in selected countries. Mhmm. Let me check. There's Yes. That's correct.\n\nBut I'm not sure yet if you can use it to China. I'll have to confirm it first. Mhmm. Mhmm. Okay.\n\nAnd thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.031232990324497223},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.32645025849342346},{"text":"Hello.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.2266717553138733},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.318172812461853},{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.17717263102531433}],"sentiment":"neutral","sentiment_score":0.2463319312248911,"num_words":7,"start":2.48,"end":5.44},{"sentences":[{"text":"This is Maureen from Airtel tech support.","start":5.44,"end":7.54,"sentiment":"neutral","sentiment_score":0.2271939069032669},{"text":"How can I assist you?","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.21592566967010499},{"text":"Okay.","start":16.195,"end":16.435,"sentiment":"neutral","sentiment_score":0.0256714578717947},{"text":"Yes.","start":16.435,"end":16.675,"sentiment":"neutral","sentiment_score":0.024371439591050148},{"text":"Hello?","start":16.675,"end":17.175,"sentiment":"neutral","sentiment_score":0.016647588461637497}],"sentiment":"neutral","sentiment_score":0.18244507883985836,"num_words":15,"start":5.44,"end":17.175},{"sentences":[{"text":"For Sonia?","start":25.395,"end":26.135,"sentiment":"neutral","sentiment_score":0.002230282872915268},{"text":"Mhmm.","start":26.595001,"end":26.94,"sentiment":"neutral","sentiment_score":-0.0424499437212944},{"text":"Yeah.","start":49.425,"end":49.665,"sentiment":"neutral","sentiment_score":-0.11540451645851137},{"text":"So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left.","start":49.665,"end":61.300003,"sentiment":"neutral","sentiment_score":-0.1589557590044063},{"text":"Yeah.","start":63.04,"end":63.28,"sentiment":"neutral","sentiment_score":-0.0763486921787262}],"sentiment":"neutral","sentiment_score":-0.1387758944183588,"num_words":28,"start":25.395,"end":63.28},{"sentences":[{"text":"Because I think it depends on the application that your son is using.","start":63.28,"end":67.380005,"sentiment":"neutral","sentiment_score":-0.12259263144089626},{"text":"Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the moment.","start":68.005005,"end":78.505005,"sentiment":"neutral","sentiment_score":-0.19543671219245248},{"text":"So I think he already consumed all the data that is available.","start":80.75,"end":86.689995,"sentiment":"neutral","sentiment_score":-0.2468989690144857},{"text":"I think the application that, yeah, he's using consume much that data.","start":88.11,"end":94.155,"sentiment":"neutral","sentiment_score":-0.18276512312392393},{"text":"I think maybe he's playing games or yeah.","start":94.155,"end":98.585,"sentiment":"neutral","sentiment_score":-0.18435479886829853}],"sentiment":"neutral","sentiment_score":-0.1870522953789024,"num_words":68,"start":63.28,"end":98.585},{"sentences":[{"text":"You mean grant another additional data?","start":115.26,"end":118.095,"sentiment":"neutral","sentiment_score":-0.0621764479825894},{"text":"Yeah.","start":128.495,"end":128.995,"sentiment":"neutral","sentiment_score":-0.0944586545228958},{"text":"Mhmm.","start":137.05,"end":137.55,"sentiment":"neutral","sentiment_score":-0.2637141942977905},{"text":"Mhmm.","start":140.33,"end":140.83,"sentiment":"neutral","sentiment_score":-0.17888735234737396},{"text":"Yeah.","start":141.37001,"end":141.87001,"sentiment":"neutral","sentiment_score":-0.20162396132946017}],"sentiment":"neutral","sentiment_score":-0.11117428503930568,"num_words":10,"start":115.26,"end":141.87001},{"sentences":[{"text":"So as upon checking in here, we cannot we can no longer add additional data, unfortunately.","start":141.93001,"end":150.655,"sentiment":"neutral","sentiment_score":-0.3293913546949625},{"text":"That is the yeah.","start":152.235,"end":153.935,"sentiment":"neutral","sentiment_score":-0.24130936712026596},{"text":"We already added the excess one, which is yesterday.","start":154.875,"end":158.655,"sentiment":"neutral","sentiment_score":-0.15843474368254343},{"text":"We can no longer mhmm.","start":160.04,"end":171.65999,"sentiment":"neutral","sentiment_score":-0.0915396273136139},{"text":"I'm sorry?","start":176.58499,"end":177.325,"sentiment":"neutral","sentiment_score":-0.08367919921875}],"sentiment":"neutral","sentiment_score":-0.23017967699302566,"num_words":36,"start":141.93001,"end":177.325},{"sentences":[{"text":"Can you repeat it again?","start":177.785,"end":179.325,"sentiment":"neutral","sentiment_score":-0.0535573348402977},{"text":"Ten days late on where?","start":195.08,"end":197.4,"sentiment":"neutral","sentiment_score":-0.05351520776748657},{"text":"Sorry.","start":197.4,"end":197.9,"sentiment":"neutral","sentiment_score":-0.08624871075153351},{"text":"Yeah.","start":204.345,"end":204.745,"sentiment":"neutral","sentiment_score":-0.04566989466547966},{"text":"Unfortunately, we cannot help you with that anymore since we already added additional.","start":204.745,"end":209.885,"sentiment":"negative","sentiment_score":-0.3939787447452545}],"sentiment":"neutral","sentiment_score":-0.23156020000576974,"num_words":25,"start":177.785,"end":209.885},{"sentences":[{"text":"You mean hang on.","start":217.24,"end":218.84,"sentiment":"neutral","sentiment_score":-0.17865338176488876},{"text":"Let me just check.","start":218.84,"end":220.06,"sentiment":"neutral","sentiment_score":-0.1043848991394043},{"text":"I'm not Mhmm.","start":221.56,"end":222.78,"sentiment":"neutral","sentiment_score":-0.10837893684705098},{"text":"Mhmm.","start":228.795,"end":229.19499,"sentiment":"neutral","sentiment_score":-0.031047500669956207},{"text":"But you're paying on a monthly basis.","start":229.19499,"end":231.275,"sentiment":"neutral","sentiment_score":-0.06638954420174871}],"sentiment":"neutral","sentiment_score":-0.10279285496002749,"num_words":19,"start":217.24,"end":231.275},{"sentences":[{"text":"Right?","start":231.275,"end":231.775,"sentiment":"neutral","sentiment_score":-0.06016794592142105},{"text":"Mhmm.","start":234.635,"end":235.135,"sentiment":"neutral","sentiment_score":-0.06189583986997605},{"text":"I yeah.","start":246.56999,"end":247.62999,"sentiment":"neutral","sentiment_score":-0.2481442466378212},{"text":"Yeah.","start":249.04999,"end":249.45,"sentiment":"neutral","sentiment_score":-0.17926740646362305},{"text":"I think he needs to upgrade a plan since that's what's happening every now and then.","start":249.45,"end":255.095,"sentiment":"neutral","sentiment_score":-0.3014109507203102}],"sentiment":"neutral","sentiment_score":-0.2676283284312203,"num_words":21,"start":231.275,"end":255.095},{"sentences":[{"text":"I think the 40 GB is too as too small for him.","start":256.515,"end":264.215,"sentiment":"negative","sentiment_score":-0.5069672266642252},{"text":"Mhmm.","start":264.63,"end":265.13,"sentiment":"neutral","sentiment_score":-0.07137151062488556},{"text":"Mhmm.","start":275.51,"end":276.01,"sentiment":"neutral","sentiment_score":-0.07738710939884186},{"text":"Because your other number has balance still, but this number, your son's number, has no balance at all.","start":276.23,"end":284.155,"sentiment":"neutral","sentiment_score":-0.2736801927288373},{"text":"So I think he needs to upgrade a plan if ever that he'll be needing more data.","start":284.29498,"end":290.155,"sentiment":"neutral","sentiment_score":-0.2860921744038077}],"sentiment":"neutral","sentiment_score":-0.3269831790607803,"num_words":49,"start":256.515,"end":290.155},{"sentences":[{"text":"Mhmm.","start":293.34,"end":293.84,"sentiment":"neutral","sentiment_score":-0.05497613921761513},{"text":"Do you want me to upgrade the plan under this number, your son's number?","start":301.97998,"end":313.3775,"sentiment":"neutral","sentiment_score":-0.0661289475059935},{"text":"Yeah.","start":322.76,"end":323.24002,"sentiment":"neutral","sentiment_score":0.11032505333423616},{"text":"So upon checking here, we can upgrade him to a 65 instead instead of 40.","start":323.24002,"end":331.42,"sentiment":"neutral","sentiment_score":0.11864727810025215},{"text":"Hang on.","start":339.665,"end":340.14502,"sentiment":"neutral","sentiment_score":0.011445990763604641}],"sentiment":"neutral","sentiment_score":0.028246812183748592,"num_words":33,"start":293.34,"end":340.14502},{"sentences":[{"text":"Let me just check your son's number.","start":340.14502,"end":342.48502,"sentiment":"neutral","sentiment_score":0.04964073800614902},{"text":"That is $55.55 dollars per month.","start":365.54498,"end":369.245,"sentiment":"neutral","sentiment_score":0.03744702413678169},{"text":"So your the current plan right now is 45 with that number.","start":369.54498,"end":375.705,"sentiment":"neutral","sentiment_score":0.05752156488597393},{"text":"So you'll be adding $10.","start":375.705,"end":379.00497,"sentiment":"neutral","sentiment_score":0.1039716549217701},{"text":"Yeah.","start":381.50998,"end":382.00998,"sentiment":"neutral","sentiment_score":0.08628073334693909}],"sentiment":"neutral","sentiment_score":0.060276293466168064,"num_words":31,"start":340.14502,"end":382.00998},{"sentences":[{"text":"If you have credit.","start":383.03,"end":384.16998,"sentiment":"neutral","sentiment_score":0.1291237510740757},{"text":"Yeah.","start":385.75,"end":386.25,"sentiment":"neutral","sentiment_score":0.07162116467952728},{"text":"So we're doing upgrade, like, on a monthly basis.","start":402.235,"end":406.495,"sentiment":"neutral","sentiment_score":0.09281596003307237},{"text":"So this 55 is for the wool month already, which is thirty days.","start":407.87,"end":414.85,"sentiment":"neutral","sentiment_score":0.06788852008489463},{"text":"Not so the $55 is for the wool month already, not for this month only.","start":416.43,"end":427.02502,"sentiment":"neutral","sentiment_score":-0.12028287922342619}],"sentiment":"neutral","sentiment_score":0.011946842429183778,"num_words":42,"start":383.03,"end":427.02502},{"sentences":[{"text":"We will upgrade this plan.","start":428.36502,"end":429.98502,"sentiment":"neutral","sentiment_score":0.003917665779590606},{"text":"Mhmm.","start":430.605,"end":431.04,"sentiment":"neutral","sentiment_score":0.012044931761920452},{"text":"Yeah.","start":436.56,"end":436.96002,"sentiment":"neutral","sentiment_score":0.05480180308222771},{"text":"That's correct.","start":436.96002,"end":437.7,"sentiment":"neutral","sentiment_score":0.08928574621677399},{"text":"Instead of 40, which is his current plan right now.","start":438.0,"end":444.1,"sentiment":"neutral","sentiment_score":-0.0361245658248663}],"sentiment":"neutral","sentiment_score":-0.005065215898579673,"num_words":19,"start":428.36502,"end":444.1},{"sentences":[{"text":"That is 65 gigabytes.","start":451.73502,"end":453.995,"sentiment":"neutral","sentiment_score":0.00025510950945317745},{"text":"Yeah.","start":461.05,"end":461.55,"sentiment":"neutral","sentiment_score":-0.004323923960328102},{"text":"40.","start":461.61,"end":462.11,"sentiment":"neutral","sentiment_score":-0.005057238042354584},{"text":"So there's a 20.","start":465.93,"end":467.63,"sentiment":"neutral","sentiment_score":-0.02432918082922697},{"text":"Mhmm.","start":468.57,"end":469.07,"sentiment":"neutral","sentiment_score":-0.011683422140777113}],"sentiment":"neutral","sentiment_score":-0.010669169947504997,"num_words":11,"start":451.73502,"end":469.07},{"sentences":[{"text":"Like, if you change this plan into this plan?","start":475.005,"end":478.545,"sentiment":"neutral","sentiment_score":-0.01316208423425754},{"text":"Submission.","start":485.325,"end":485.825,"sentiment":"neutral","sentiment_score":0.01911320351064205},{"text":"Mhmm.","start":486.605,"end":487.105,"sentiment":"neutral","sentiment_score":0.015609683468937874},{"text":"Now let me just check.","start":487.64502,"end":498.46,"sentiment":"neutral","sentiment_score":0.003945152834057808},{"text":"So family plan, we have the sir, in family plan, we do only have a 60 GB.","start":503.88498,"end":511.805,"sentiment":"neutral","sentiment_score":0.0016825255006551743}],"sentiment":"neutral","sentiment_score":-0.0010729446499185128,"num_words":33,"start":475.005,"end":511.805},{"sentences":[{"text":"That is the our highest speed as of the moment.","start":511.805,"end":516.625,"sentiment":"positive","sentiment_score":0.4509515702724457},{"text":"Unlike right now, it's 65 when it's individual, separate one.","start":517.34,"end":522.88,"sentiment":"neutral","sentiment_score":-0.0750045757740736},{"text":"Your plan right now?","start":539.965,"end":541.985,"sentiment":"neutral","sentiment_score":0.008305955212563276},{"text":"Your plan right now is 10 GB.","start":543.5,"end":545.6,"sentiment":"neutral","sentiment_score":0.007717804051935673},{"text":"For the family share, the price is $75 for the 60 GB.","start":567.995,"end":576.77997,"sentiment":"neutral","sentiment_score":-0.010652563573482135}],"sentiment":"neutral","sentiment_score":0.08648575886780786,"num_words":43,"start":511.805,"end":576.77997},{"sentences":[{"text":"That is a separate account for your son.","start":581.95996,"end":585.18,"sentiment":"neutral","sentiment_score":-0.07166562229394913},{"text":"Because earlier, you're asking if we can upgrade his number.","start":594.315,"end":598.495,"sentiment":"neutral","sentiment_score":-0.06315942741930484},{"text":"Right?","start":599.515,"end":600.015,"sentiment":"neutral","sentiment_score":-0.04161485284566879},{"text":"Yeah.","start":602.27,"end":602.77,"sentiment":"neutral","sentiment_score":-0.045523397624492645},{"text":"The 65 GB, which is $55, is only for his number.","start":603.23004,"end":610.05005,"sentiment":"neutral","sentiment_score":-0.07966057786887343}],"sentiment":"neutral","sentiment_score":-0.06994593095394873,"num_words":31,"start":581.95996,"end":610.05005},{"sentences":[{"text":"For one account only, not for Family Share.","start":610.43005,"end":613.17004,"sentiment":"neutral","sentiment_score":-0.06868756096810102},{"text":"The family share for the family share, it's 60 GB, but the price is $75.","start":630.95996,"end":638.89996,"sentiment":"neutral","sentiment_score":-0.004862788071235021},{"text":"Because that is Family Share.","start":649.945,"end":651.965,"sentiment":"neutral","sentiment_score":-0.03197066076099873},{"text":"The that's our highest speed for Family Share as of the moment, only 60 GB.","start":652.985,"end":662.77997,"sentiment":"neutral","sentiment_score":0.1150295615196228},{"text":"Mhmm.","start":665.32,"end":665.82,"sentiment":"neutral","sentiment_score":0.0017437385395169258}],"sentiment":"neutral","sentiment_score":0.021474807925352998,"num_words":44,"start":610.43005,"end":665.82},{"sentences":[{"text":"Yeah.","start":668.04,"end":668.54,"sentiment":"neutral","sentiment_score":-0.033498723059892654},{"text":"60 5.","start":673.685,"end":674.565,"sentiment":"neutral","sentiment_score":-0.06551331654191017},{"text":"That is for separate accounts, which is $55 per month for one number only, not for a family share.","start":674.565,"end":684.265,"sentiment":"neutral","sentiment_score":-0.03945515951827953},{"text":"Mhmm.","start":686.005,"end":686.505,"sentiment":"neutral","sentiment_score":0.005306006874889135},{"text":"There we go.","start":688.245,"end":689.1,"sentiment":"neutral","sentiment_score":0.008145630359649658}],"sentiment":"neutral","sentiment_score":-0.034016557270660996,"num_words":26,"start":668.04,"end":689.1},{"sentences":[{"text":"Mhmm.","start":695.18,"end":695.68,"sentiment":"neutral","sentiment_score":0.02016271650791168},{"text":"Mhmm.","start":700.38,"end":700.69995,"sentiment":"neutral","sentiment_score":0.01473696157336235},{"text":"Yeah.","start":700.69995,"end":701.19995,"sentiment":"neutral","sentiment_score":0.04208838194608688},{"text":"60.","start":701.25995,"end":701.75995,"sentiment":"neutral","sentiment_score":0.07185880094766617},{"text":"That is our the highest one.","start":701.89996,"end":704.24506,"sentiment":"neutral","sentiment_score":0.12634985148906708}],"sentiment":"neutral","sentiment_score":0.09069459699094296,"num_words":10,"start":695.18,"end":704.24506},{"sentences":[{"text":"Our highest.","start":704.86505,"end":705.60504,"sentiment":"neutral","sentiment_score":0.18513892590999603},{"text":"Mhmm.","start":721.5,"end":722.0,"sentiment":"neutral","sentiment_score":-0.08457562327384949},{"text":"For your son's number only.","start":744.23004,"end":745.91003,"sentiment":"neutral","sentiment_score":-0.005926249735057354},{"text":"Right?","start":745.91003,"end":746.41003,"sentiment":"neutral","sentiment_score":0.0026249196380376816},{"text":"Yeah.","start":779.92,"end":780.24,"sentiment":"neutral","sentiment_score":0.09885592013597488}],"sentiment":"neutral","sentiment_score":0.035755181964486835,"num_words":10,"start":704.86505,"end":780.24},{"sentences":[{"text":"We can change that immediately, or we can just upgrade his current plan instead of going to Family Share.","start":780.24,"end":788.365,"sentiment":"neutral","sentiment_score":0.0865264640826928},{"text":"His current plan is for hang on.","start":794.34503,"end":796.585,"sentiment":"neutral","sentiment_score":-0.02047015300818852},{"text":"Let me just check.","start":796.585,"end":797.72504,"sentiment":"neutral","sentiment_score":0.017563145607709885},{"text":"It's 40 GB.","start":798.02997,"end":799.73,"sentiment":"neutral","sentiment_score":0.02252241037786007},{"text":"We can upgrade it to 65 GB if you want.","start":800.67,"end":804.20996,"sentiment":"neutral","sentiment_score":0.06025243457406759}],"sentiment":"neutral","sentiment_score":0.05211757920509161,"num_words":43,"start":780.24,"end":804.20996},{"sentences":[{"text":"First number.","start":811.13495,"end":811.95496,"sentiment":"neutral","sentiment_score":0.010195614770054817},{"text":"Okay.","start":826.64,"end":827.14,"sentiment":"neutral","sentiment_score":0.0605103075504303},{"text":"We can change that one.","start":827.28,"end":829.54004,"sentiment":"neutral","sentiment_score":0.06978875696659088},{"text":"So you want the family share, which is $75.60 GB for the both of you?","start":830.72003,"end":838.18,"sentiment":"neutral","sentiment_score":0.07024096821745236},{"text":"Okay.","start":839.445,"end":839.945,"sentiment":"neutral","sentiment_score":0.06290851533412933}],"sentiment":"neutral","sentiment_score":0.06443201502164204,"num_words":24,"start":811.13495,"end":839.945},{"sentences":[{"text":"Okay.","start":841.125,"end":841.625,"sentiment":"neutral","sentiment_score":0.04189707338809967},{"text":"Next month.","start":852.245,"end":853.11,"sentiment":"neutral","sentiment_score":-0.01348970178514719},{"text":"You paid $65.","start":860.70996,"end":863.45,"sentiment":"neutral","sentiment_score":-0.02232026991744836},{"text":"June 8.","start":864.70996,"end":865.42993,"sentiment":"neutral","sentiment_score":-0.0013897176831960678},{"text":"Yeah.","start":865.43,"end":865.93,"sentiment":"neutral","sentiment_score":0.009439286775887012}],"sentiment":"neutral","sentiment_score":-0.00504258761389388,"num_words":9,"start":841.125,"end":865.93},{"sentences":[{"text":"Sorry.","start":866.63,"end":866.95,"sentiment":"neutral","sentiment_score":-0.07056225836277008},{"text":"$75.","start":866.95,"end":868.08997,"sentiment":"neutral","sentiment_score":-0.0348435677587986},{"text":"Mhmm.","start":869.085,"end":869.585,"sentiment":"neutral","sentiment_score":-0.021762948483228683},{"text":"Mhmm.","start":876.125,"end":876.625,"sentiment":"neutral","sentiment_score":0.0588899701833725},{"text":"For the both of you.","start":879.885,"end":881.16504,"sentiment":"neutral","sentiment_score":0.0684137485921383}],"sentiment":"neutral","sentiment_score":0.030421104282140732,"num_words":9,"start":866.63,"end":881.16504},{"sentences":[{"text":"Mhmm.","start":881.16504,"end":881.66504,"sentiment":"neutral","sentiment_score":0.03504616394639015},{"text":"Okay.","start":882.92505,"end":883.42505,"sentiment":"neutral","sentiment_score":0.028624167665839195},{"text":"Yeah.","start":886.47,"end":886.97,"sentiment":"neutral","sentiment_score":0.05759400874376297},{"text":"So I'll just confirm with the back end team on what is the process to switching to Family Shares.","start":887.75,"end":896.89,"sentiment":"neutral","sentiment_score":0.12557909010272278},{"text":"Then, yeah, if this month or next month, I'll 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possible?","start":929.815,"end":930.875,"sentiment":"neutral","sentiment_score":0.06329815648496151},{"text":"Mhmm.","start":930.935,"end":931.435,"sentiment":"neutral","sentiment_score":0.03174038976430893},{"text":"Okay.","start":933.095,"end":933.595,"sentiment":"neutral","sentiment_score":0.02185002528131008}],"sentiment":"neutral","sentiment_score":0.11857066117227077,"num_words":17,"start":918.79,"end":933.595},{"sentences":[{"text":"Okay.","start":937.495,"end":937.995,"sentiment":"neutral","sentiment_score":-0.08306024223566055},{"text":"Okay.","start":939.415,"end":939.915,"sentiment":"neutral","sentiment_score":0.0234450064599514},{"text":"Sure.","start":940.59,"end":941.09,"sentiment":"neutral","sentiment_score":0.05691101774573326},{"text":"Mhmm.","start":951.95,"end":952.45,"sentiment":"neutral","sentiment_score":0.16524553298950195},{"text":"Mhmm.","start":953.95,"end":954.45,"sentiment":"neutral","sentiment_score":0.2616008520126343}],"sentiment":"neutral","sentiment_score":0.08482843339443207,"num_words":5,"start":937.495,"end":954.45},{"sentences":[{"text":"Okay 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check.","start":979.51,"end":980.57,"sentiment":"neutral","sentiment_score":0.05394975965221723},{"text":"There's Yes.","start":981.67,"end":988.455,"sentiment":"neutral","sentiment_score":0.08467781916260719},{"text":"That's correct.","start":988.455,"end":989.195,"sentiment":"neutral","sentiment_score":0.12676305696368217}],"sentiment":"neutral","sentiment_score":0.06312417546287179,"num_words":20,"start":964.71497,"end":989.195},{"sentences":[{"text":"But I'm not sure yet if you can use it to China.","start":990.055,"end":994.155,"sentiment":"neutral","sentiment_score":-0.08003703132271767},{"text":"I'll have to confirm it 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Good afternoon. Yeah. Yeah. Hello, Monet. This is. Yeah. Susan. Susan speaking. Yeah. Yeah. Hello. Actually, yesterday, I asked you to grant some data for my my son's mobile. Yeah. But he when he today, when he went out, just opened the yeah. Use the data, but now it's there's no data anymore. What what's wrong? So how much did you yeah. I'm just curious. Yeah. Is the Internet is stopped now? Yeah. Yeah. It's too hot. Yeah. Because Yeah. It's quite my heart would you please grant more to him? Yeah. Because now he has to work. He has to use the Internet outside. Yeah. I mean, do the deliver. Yeah. Yeah. Yeah. Sure. Otherwise, I I told him don't don't use them too much to other things. Yeah. Would you please do that again? Yeah. Because he has to use otherwise, we we we can't use your, you know, your company Internet anymore. Yeah. It's yeah, it's big troubles. So so, I mean, you may yeah. Yeah. I know. Even yeah. Even low speed, would you please let him to to use that for work now? Yeah. I know. But, you know, is is is there are still ten days left for next month? Yeah. Yeah. Yeah. I mean, there are still ten days late for for this month. So we we are really appreciate you have granted more data for him. Yeah. Yeah. I mean, would you please help him to grant more data? Internet data. So if I pay the money, how can I do that? Yeah. Yeah. No. Yeah. Because we so first, we need the the Internet. Yeah. Yeah. Yeah. I mean, just for these days. Later, I will yeah. Think about if we will continue using your company Internet or not. Because every time yeah. I know he used too much about that, but it stopped. He can't do anything. Yeah. Yeah. No. Last time you you send me the family share, I didn't take that yet. So later on, may maybe I will check. I will yeah. Yeah. Yeah. He need more data. Would you please help to him or it just like call somebody else to do the helping? Yeah. Yeah. Yeah. Yeah. My son's number, would you please give him more data? If if you ask me if I pay some money, that's okay. At least you you have to let me know how much money should I pay and how much data you will granted for him. Instead of 40 how much what is that? Okay. $10 $10 will be 55. So you will ask, yeah, $10 for this month only. So how much the Internet you will be granted for him? So for 54 55, so how how big what is For the what? Sorry. You mean for you mean if for for you mean, the next month also the 55. Is this right? Yeah. Yeah. What is what is the data? How much data? 65. What is his previous one? 40. Is this right? If our if we okay. If we change to family plan, what what is that? Family share. Yeah. Family share. Yeah. Family share. Yeah. Yeah. Family share. Yeah. Yeah. For for my son, every every month, 45. For me, it's a 30 original one. Total 75 per month. But if I change to family plan yeah. Yeah. Okay. Let me the 60 total, the $65. But my previous one, my son's a forty forty GB. How how about mine? Yeah. Yeah. 10 GB. So that means so can I yeah? My my question is can I currently, can I change to family share now? The yeah. I mean, the total 60 GB and the price 65. Can we do now? You you said the you said it's $65. Why it's $22.75? Separate account for my son. Why sec separate account for my for my son? Yeah. Yeah. Yeah. I know. I know. But if I didn't do his but now I don't want him the 55. I just want to the him and me to the family share now. 60 GB 60 5. Yeah. Yeah. No. Not you you said the 65 wide change it to 60 to 50 75. Yeah. Yeah. I know. 60 GB for family share, you said, and previously said 65, unless you say something wrong later on. Okay. Okay. Okay. So for hold on, please. Say $75 for family share. How much GB how much data? 60 GB. Is this right? So yeah. I mean, can we do the family share now? For this month, I know we already paid some money. Yeah. I mean, I already paid some money, 75 for for my my data is 30. My son's 45. But but my son my wife's paying my son's $40 40 GB, but he's not he can't it's not enough for him to use. Yeah. I mean, can we change now? You just and and the balance data for him. No. No. Now we change to 20 share for this month and this moment now. For the money, we already paid 75. But for the data, you give me $10.10 GB. My son's 40 GB. He already used Aft. Would you please that means we still have a 10 GB left to give to him. We just use the family share. So now if we choose the family share, that means that he has the data now for this month. What what is the current plan? Yeah. Yeah. No. I don't want to change his number. I just want to combine him and me and the family member. We use a 60 total together from this month. Yeah. 60 GB. Yeah. Yeah. For both of us. Yeah. But the yeah. But but the question is for this month, we already so that means we already paid the money already. So you just change based our current one or we have to pay a so so that means 65 we already paid. Is this right? Yeah. Yeah. Yeah. Yeah. For, yes, it's a $75 for our separate one. But now we we choose the family share. So you just grant the yeah. Yeah. Yeah. So we will not pay additional money. Is this right? At the moment? Okay. Yeah. Yeah. I think based upon yeah. From this month, you know what? The money we already paid, but the the the the total Internet, we just use we just almost use 50 GB, but we still have 10 GB left. So please yeah. Yeah. Agree so that my son can use now. Okay? Oh, yeah. Yeah. Yeah. Today. Yeah. As soon as I I just wanna make I just wanna make sure my son's salesman can use now because he has to work. Yeah. And another yeah. Yeah. And another thing is let me think about okay. That's okay. Yeah. Waiting for your good news. Bye bye. Thank you. Oh oh, by the way, can we use the international code? If we use a yeah. As you've been family share. So any one of the number. Okay. China. Yeah. We choose China. So so that means both of us both of us can can use the Internet call. Is this right? Okay. Okay. Sure. Please. Okay. Please, would you please help me to confirm? Thank you. Bye. Bye. 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Good afternoon. Yeah. Yeah. Hello, Monet.\n\nThis is. Yeah. Susan. Susan speaking. Yeah.\n\nYeah. Hello. Actually, yesterday, I asked you to grant some data for my my son's mobile. Yeah. But he when he today, when he went out, just opened the yeah.\n\nUse the data, but now it's there's no data anymore. What what's wrong? So how much did you yeah. I'm just curious. Yeah.\n\nIs the Internet is stopped now? Yeah. Yeah. It's too hot. Yeah.\n\nBecause Yeah. It's quite my heart would you please grant more to him? Yeah. Because now he has to work. He has to use the Internet outside.\n\nYeah. I mean, do the deliver. Yeah. Yeah. Yeah.\n\nSure. Otherwise, I I told him don't don't use them too much to other things. Yeah. Would you please do that again? Yeah.\n\nBecause he has to use otherwise, we we we can't use your, you know, your company Internet anymore. Yeah. It's yeah, it's big troubles. So so, I mean, you may yeah. Yeah.\n\nI know. Even yeah. Even low speed, would you please let him to to use that for work now? Yeah. I know.\n\nBut, you know, is is is there are still ten days left for next month? Yeah. Yeah. Yeah. I mean, there are still ten days late for for this month.\n\nSo we we are really appreciate you have granted more data for him. Yeah. Yeah. I mean, would you please help him to grant more data? Internet data.\n\nSo if I pay the money, how can I do that? Yeah. Yeah. No. Yeah.\n\nBecause we so first, we need the the Internet. Yeah. Yeah. Yeah. I mean, just for these days.\n\nLater, I will yeah. Think about if we will continue using your company Internet or not. Because every time yeah. I know he used too much about that, but it stopped. He can't do anything.\n\nYeah. Yeah. No. Last time you you send me the family share, I didn't take that yet. So later on, may maybe I will check.\n\nI will yeah. Yeah. Yeah. He need more data. Would you please help to him or it just like call somebody else to do the helping?\n\nYeah. Yeah. Yeah. Yeah. My son's number, would you please give him more data?\n\nIf if you ask me if I pay some money, that's okay. At least you you have to let me know how much money should I pay and how much data you will granted for him. Instead of 40 how much what is that? Okay. $10 $10 will be 55.\n\nSo you will ask, yeah, $10 for this month only. So how much the Internet you will be granted for him? So for 54 55, so how how big what is For the what? Sorry. You mean for you mean if for for you mean, the next month also the 55.\n\nIs this right? Yeah. Yeah. What is what is the data? How much data?\n\n65. What is his previous one? 40. Is this right? If our if we okay.\n\nIf we change to family plan, what what is that? Family share. Yeah. Family share. Yeah.\n\nFamily share. Yeah. Yeah. Family share. Yeah.\n\nYeah. For for my son, every every month, 45. For me, it's a 30 original one. Total 75 per month. But if I change to family plan yeah.\n\nYeah. Okay. Let me the 60 total, the $65. But my previous one, my son's a forty forty GB. How how about mine?\n\nYeah. Yeah. 10 GB. So that means so can I yeah? My my question is can I currently, can I change to family share now?\n\nThe yeah. I mean, the total 60 GB and the price 65. Can we do now? You you said the you said it's $65. Why it's $22.75?\n\nSeparate account for my son. Why sec separate account for my for my son? Yeah. Yeah. Yeah.\n\nI know. I know. But if I didn't do his but now I don't want him the 55. I just want to the him and me to the family share now. 60 GB 60 5.\n\nYeah. Yeah. No. Not you you said the 65 wide change it to 60 to 50 75. Yeah.\n\nYeah. I know. 60 GB for family share, you said, and previously said 65, unless you say something wrong later on. Okay. Okay.\n\nOkay. So for hold on, please. Say $75 for family share. How much GB how much data? 60 GB.\n\nIs this right? So yeah. I mean, can we do the family share now? For this month, I know we already paid some money. Yeah.\n\nI mean, I already paid some money, 75 for for my my data is 30. My son's 45. But but my son my wife's paying my son's $40 40 GB, but he's not he can't it's not enough for him to use. Yeah. I mean, can we change now?\n\nYou just and and the balance data for him. No. No. Now we change to 20 share for this month and this moment now. For the money, we already paid 75.\n\nBut for the data, you give me $10.10 GB. My son's 40 GB. He already used Aft. Would you please that means we still have a 10 GB left to give to him. We just use the family share.\n\nSo now if we choose the family share, that means that he has the data now for this month. What what is the current plan? Yeah. Yeah. No.\n\nI don't want to change his number. I just want to combine him and me and the family member. We use a 60 total together from this month. Yeah. 60 GB.\n\nYeah. Yeah. For both of us. Yeah. But the yeah.\n\nBut but the question is for this month, we already so that means we already paid the money already. So you just change based our current one or we have to pay a so so that means 65 we already paid. Is this right? Yeah. Yeah.\n\nYeah. Yeah. For, yes, it's a $75 for our separate one. But now we we choose the family share. So you just grant the yeah.\n\nYeah. Yeah. So we will not pay additional money. Is this right? At the moment?\n\nOkay. Yeah. Yeah. I think based upon yeah. From this month, you know what?\n\nThe money we already paid, but the the the the total Internet, we just use we just almost use 50 GB, but we still have 10 GB left. So please yeah. Yeah. Agree so that my son can use now. Okay?\n\nOh, yeah. Yeah. Yeah. Today. Yeah.\n\nAs soon as I I just wanna make I just wanna make sure my son's salesman can use now because he has to work. Yeah. And another yeah. Yeah. And another thing is let me think about okay.\n\nThat's okay. Yeah. Waiting for your good news. Bye bye. Thank you.\n\nOh oh, by the way, can we use the international code? If we use a yeah. As you've been family share. So any one of the number. Okay.\n\nChina. Yeah. We choose China. So so that means both of us both of us can can use the Internet call. Is this right?\n\nOkay. Okay. Sure. Please. Okay.\n\nPlease, would you please help me to confirm? Thank you. Bye. Bye. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05072508007287979},{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.38149918615818024},{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.18141648173332217},{"text":"Yeah.","start":9.5199995,"end":10.0,"sentiment":"neutral","sentiment_score":0.030378662049770355},{"text":"Hello, Monet.","start":10.0,"end":11.38,"sentiment":"neutral","sentiment_score":0.04123231954872608}],"sentiment":"neutral","sentiment_score":0.158283319324255,"num_words":7,"start":2.8799999,"end":11.38},{"sentences":[{"text":"This 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right?","start":435.72,"end":436.69998,"sentiment":"neutral","sentiment_score":0.03406502678990364},{"text":"Yeah.","start":445.24,"end":445.47998,"sentiment":"neutral","sentiment_score":0.01594177447259426},{"text":"Yeah.","start":445.47998,"end":445.72,"sentiment":"neutral","sentiment_score":0.008689500391483307},{"text":"What is what is the data?","start":445.72,"end":448.535,"sentiment":"neutral","sentiment_score":-0.0022218134254217148},{"text":"How much data?","start":448.535,"end":449.515,"sentiment":"neutral","sentiment_score":-0.0059204914917548495}],"sentiment":"neutral","sentiment_score":0.0068381428718566895,"num_words":14,"start":435.72,"end":449.515},{"sentences":[{"text":"65.","start":455.575,"end":456.475,"sentiment":"neutral","sentiment_score":-0.0027192719280719757},{"text":"What is his previous 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yeah.","start":497.85,"end":501.15,"sentiment":"neutral","sentiment_score":-0.013184470357373357}],"sentiment":"neutral","sentiment_score":-0.0058147163196866,"num_words":28,"start":489.53,"end":501.15},{"sentences":[{"text":"Yeah.","start":524.05,"end":524.45,"sentiment":"neutral","sentiment_score":0.06154889240860939},{"text":"Okay.","start":524.45,"end":524.93,"sentiment":"neutral","sentiment_score":0.04505112022161484},{"text":"Let me the 60 total, the $65.","start":524.93,"end":529.955,"sentiment":"neutral","sentiment_score":0.0323379569287811},{"text":"But my previous one, my son's a forty forty GB.","start":530.255,"end":534.735,"sentiment":"neutral","sentiment_score":-0.024397560581564903},{"text":"How how about mine?","start":534.735,"end":536.115,"sentiment":"neutral","sentiment_score":0.011456552194431424}],"sentiment":"neutral","sentiment_score":0.005861578873642113,"num_words":23,"start":524.05,"end":536.115},{"sentences":[{"text":"Yeah.","start":541.135,"end":541.635,"sentiment":"neutral","sentiment_score":0.014869344420731068},{"text":"Yeah.","start":542.335,"end":542.835,"sentiment":"neutral","sentiment_score":0.013252533972263336},{"text":"10 GB.","start":546.24,"end":547.06,"sentiment":"neutral","sentiment_score":0.010272047482430935},{"text":"So that means so can I yeah?","start":547.83997,"end":552.56,"sentiment":"neutral","sentiment_score":0.02647015079855919},{"text":"My my question is can I currently, can I change to family share now?","start":552.56,"end":558.33997,"sentiment":"neutral","sentiment_score":-0.03253120396818433}],"sentiment":"neutral","sentiment_score":-0.008859193064272403,"num_words":25,"start":541.135,"end":558.33997},{"sentences":[{"text":"The 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son?","start":588.695,"end":591.515,"sentiment":"neutral","sentiment_score":-0.07174645240108173},{"text":"Yeah.","start":601.015,"end":601.515,"sentiment":"neutral","sentiment_score":-0.03487382084131241},{"text":"Yeah.","start":615.15497,"end":615.39496,"sentiment":"neutral","sentiment_score":-0.03182291239500046},{"text":"Yeah.","start":615.39496,"end":615.795,"sentiment":"neutral","sentiment_score":-0.03991726040840149}],"sentiment":"neutral","sentiment_score":-0.06170616956318126,"num_words":17,"start":587.255,"end":615.795},{"sentences":[{"text":"I know.","start":615.795,"end":616.27496,"sentiment":"neutral","sentiment_score":-0.0695803314447403},{"text":"I know.","start":616.27496,"end":616.755,"sentiment":"neutral","sentiment_score":-0.08547886833548546},{"text":"But if I didn't do his but now I don't want him the 55.","start":616.755,"end":623.39496,"sentiment":"neutral","sentiment_score":-0.1841427210186209},{"text":"I just want to the him and me to the family share 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I already paid some money, 75 for for my my data is 30.","start":716.67004,"end":722.99,"sentiment":"neutral","sentiment_score":-0.17489350388447444},{"text":"My son's 45.","start":722.99,"end":724.35,"sentiment":"neutral","sentiment_score":-0.1440551628669103},{"text":"But but my son my wife's paying my son's $40 40 GB, but he's not he can't it's not enough for him to use.","start":724.35,"end":734.215,"sentiment":"negative","sentiment_score":-0.37662174366414547},{"text":"Yeah.","start":734.515,"end":734.755,"sentiment":"neutral","sentiment_score":-0.04480613023042679},{"text":"I mean, can we change now?","start":734.755,"end":737.09503,"sentiment":"neutral","sentiment_score":-0.038279819612701736}],"sentiment":"neutral","sentiment_score":-0.25242806005538726,"num_words":49,"start":716.67004,"end":737.09503},{"sentences":[{"text":"You just and and the balance data for 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right?","start":857.655,"end":858.635,"sentiment":"neutral","sentiment_score":-0.02427838866909345},{"text":"Yeah.","start":866.08,"end":866.4,"sentiment":"neutral","sentiment_score":0.008605590090155602},{"text":"Yeah.","start":866.4,"end":866.9,"sentiment":"neutral","sentiment_score":-0.011050840839743614}],"sentiment":"neutral","sentiment_score":-0.034421713901278767,"num_words":46,"start":842.39,"end":866.9},{"sentences":[{"text":"Yeah.","start":868.64,"end":869.14,"sentiment":"neutral","sentiment_score":-0.016745923087000847},{"text":"Yeah.","start":870.88,"end":871.12,"sentiment":"neutral","sentiment_score":-0.03514879196882248},{"text":"For, yes, it's a $75 for our separate one.","start":871.12,"end":875.285,"sentiment":"neutral","sentiment_score":0.055045235902071},{"text":"But now we we choose the family share.","start":875.345,"end":878.625,"sentiment":"neutral","sentiment_score":0.08380450122058392},{"text":"So you just grant the 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you.","start":953.91,"end":954.675,"sentiment":"neutral","sentiment_score":0.2837214842438698}],"sentiment":"neutral","sentiment_score":0.23700854989389578,"num_words":12,"start":950.23,"end":954.675},{"sentences":[{"text":"Oh oh, by the way, can we use the international code?","start":954.995,"end":958.135,"sentiment":"neutral","sentiment_score":0.10726408524946733},{"text":"If we use a yeah.","start":960.595,"end":961.955,"sentiment":"neutral","sentiment_score":0.05747330486774445},{"text":"As you've been family share.","start":961.955,"end":963.475,"sentiment":"neutral","sentiment_score":0.09796038717031479},{"text":"So any one of the 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right?","start":986.485,"end":987.38495,"sentiment":"neutral","sentiment_score":0.06884075701236725}],"sentiment":"neutral","sentiment_score":0.06699450228673716,"num_words":24,"start":973.94,"end":987.38495},{"sentences":[{"text":"Okay.","start":989.045,"end":989.52496,"sentiment":"neutral","sentiment_score":0.06258830428123474},{"text":"Okay.","start":989.52496,"end":990.02496,"sentiment":"neutral","sentiment_score":0.0463552363216877},{"text":"Sure.","start":990.08496,"end":990.485,"sentiment":"neutral","sentiment_score":0.03870613873004913},{"text":"Please.","start":990.485,"end":990.985,"sentiment":"neutral","sentiment_score":-0.0316912978887558},{"text":"Okay.","start":997.59094,"end":998.071,"sentiment":"neutral","sentiment_score":0.007565109059214592}],"sentiment":"neutral","sentiment_score":0.024704698100686075,"num_words":5,"start":989.045,"end":998.071},{"sentences":[{"text":"Please, would you please help me to confirm?","start":998.071,"end":1000.49097,"sentiment":"neutral","sentiment_score":0.03667329205200076},{"text":"Thank you.","start":1000.55096,"end":1001.21094,"sentiment":"positive","sentiment_score":0.552374541759491},{"text":"Bye.","start":1001.35095,"end":1001.85095,"sentiment":"neutral","sentiment_score":0.11220715939998628},{"text":"Bye.","start":1003.43097,"end":1003.93097,"sentiment":"neutral","sentiment_score":0.14979729056358335},{"text":"Bye for now.","start":1003.99097,"end":1004.8909,"sentiment":"neutral","sentiment_score":0.04463082551956177}],"sentiment":"neutral","sentiment_score":0.11960215643048286,"num_words":15,"start":998.071,"end":1004.8909}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good morning.\n\nChannel 1: Good afternoon.\n\nChannel 0: Hello. Good afternoon.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. This is Maureen from Airtel tech support. How can I assist you?\n\nChannel 1: Yeah. Hello, Monet. This is. Yeah. Susan.\n\nSusan speaking.\n\nChannel 0: Okay. Yes. Hello?\n\nChannel 1: Yeah. Yeah. Hello. Actually, yesterday, I asked you to grant some data for my my son's\n\nChannel 0: For\n\nChannel 1: mobile.\n\nChannel 0: Sonia? Mhmm.\n\nChannel 1: Yeah. But he when he today, when he went out, just opened the yeah. Use the data, but now it's there's no data anymore. What what's wrong? So how much did you yeah.\n\nI'm just curious. Yeah. Is the Internet is stopped now? Yeah.\n\nChannel 0: Yeah. So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because I think it depends on the application that your son is using. Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the moment.\n\nChannel 1: It's\n\nChannel 0: So I think\n\nChannel 1: too hot.\n\nChannel 0: he already consumed all the data that is available.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Because\n\nChannel 0: think the application that, yeah, he's using consume much that data. I think maybe he's playing games or yeah.\n\nChannel 1: Yeah. It's quite my heart would you please grant more to him? Yeah. Because now he has to work. He has to use the Internet outside.\n\nYeah. I mean, do the deliver. Yeah.\n\nChannel 0: You mean grant another additional data?\n\nChannel 1: Yeah. Yeah. Sure. Otherwise, I I told him don't don't use them too much to other things. Yeah.\n\nWould you please do that\n\nChannel 0: Yeah.\n\nChannel 1: again? Yeah. Because he has to use otherwise, we we we can't use your, you know, your company Internet anymore. Yeah. It's\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, it's big troubles.\n\nChannel 0: Mhmm. Yeah. So as upon checking in here, we cannot we can no longer add additional data, unfortunately. That is the yeah.\n\nChannel 1: So so, I\n\nChannel 0: We\n\nChannel 1: mean,\n\nChannel 0: already\n\nChannel 1: you may\n\nChannel 0: added the excess one, which is yesterday.\n\nChannel 1: yeah. Yeah. I know.\n\nChannel 0: We can\n\nChannel 1: Even\n\nChannel 0: no longer\n\nChannel 1: yeah. Even low speed, would you please let him to to use that for work now? Yeah. I know. But, you know, is\n\nChannel 0: mhmm.\n\nChannel 1: is is there are still ten days left for next month? Yeah.\n\nChannel 0: I'm sorry? Can you repeat\n\nChannel 1: Yeah.\n\nChannel 0: it again?\n\nChannel 1: Yeah. I mean, there are still ten days late for for this month. So we we are really appreciate you have granted more data for him.\n\nChannel 0: Ten days late on where? Sorry.\n\nChannel 1: Yeah. Yeah. I mean, would you please help him to grant more data?\n\nChannel 0: Yeah.\n\nChannel 1: Internet\n\nChannel 0: Unfortunately,\n\nChannel 1: data.\n\nChannel 0: we cannot help you with that anymore since we already added additional.\n\nChannel 1: So if I pay the money, how can I do that?\n\nChannel 0: You mean hang on. Let me just check.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I'm not\n\nChannel 1: No.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Because we so first, we need the the Internet. Yeah.\n\nChannel 0: Mhmm. But you're paying on a monthly basis. Right?\n\nChannel 1: Yeah. Yeah. I mean, just\n\nChannel 0: Mhmm.\n\nChannel 1: for these days. Later, I will yeah. Think about if we will continue using your company Internet or not. Because every time yeah. I know he used too much about that, but it stopped.\n\nChannel 0: I\n\nChannel 1: He can't\n\nChannel 0: yeah.\n\nChannel 1: do anything.\n\nChannel 0: Yeah. I think he needs to upgrade a plan since that's what's happening every now and then. I think the 40 GB is too as too small for him. Mhmm.\n\nChannel 1: Yeah. Yeah. No. Last time you you send me the family share, I didn't take that yet. So later on, may maybe I will check.\n\nI will yeah.\n\nChannel 0: Mhmm. Because your other number has balance still, but this number, your son's number, has no balance at all. So I think he needs to upgrade a plan if ever that he'll be needing more data.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: He need more data. Would you please help to him or it just like call somebody else to do the helping?\n\nChannel 0: Do you want me to upgrade the plan under\n\nChannel 1: Yeah.\n\nChannel 0: this\n\nChannel 1: Yeah.\n\nChannel 0: number, your son's\n\nChannel 1: Yeah. Yeah. My son's number, would you please give him more data? If if you ask me\n\nChannel 0: number?\n\nChannel 1: if I pay some money, that's okay. At least you you have to let me know how much money should I pay and how much data you will granted for him.\n\nChannel 0: Yeah. So upon checking here, we can upgrade him to a 65 instead instead of 40.\n\nChannel 1: Instead of 40 how much what is that?\n\nChannel 0: Hang on. Let me just check your son's number. That is $55.55 dollars per month. So your the current plan right now is 45 with that number. So you'll be adding $10.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: $10 $10\n\nChannel 0: If\n\nChannel 1: will\n\nChannel 0: you have\n\nChannel 1: be\n\nChannel 0: credit.\n\nChannel 1: 55. So you will ask,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, $10 for this month only. So how much the Internet you will be granted for him? So for 54 55, so how how big what is\n\nChannel 0: So we're doing upgrade, like, on a monthly basis. So this 55 is for the wool month already, which is thirty days.\n\nChannel 1: For the\n\nChannel 0: Not\n\nChannel 1: what? Sorry.\n\nChannel 0: so the $55 is for the wool month already, not for this month only.\n\nChannel 1: You\n\nChannel 0: We\n\nChannel 1: mean\n\nChannel 0: will\n\nChannel 1: for\n\nChannel 0: upgrade this plan. Mhmm.\n\nChannel 1: you mean if for for you mean, the next month also the 55. Is this right?\n\nChannel 0: Yeah. That's correct. Instead of 40, which is his current plan right now.\n\nChannel 1: Yeah. Yeah. What is what is the data? How much data?\n\nChannel 0: That is 65 gigabytes.\n\nChannel 1: 65. What is his previous one? 40. Is this right?\n\nChannel 0: Yeah. 40.\n\nChannel 1: If\n\nChannel 0: So\n\nChannel 1: our\n\nChannel 0: there's a\n\nChannel 1: if\n\nChannel 0: 20.\n\nChannel 1: we okay.\n\nChannel 0: Mhmm.\n\nChannel 1: If we change to family plan, what what is that? Family share.\n\nChannel 0: Like, if you change this plan into\n\nChannel 1: Yeah.\n\nChannel 0: this\n\nChannel 1: Family\n\nChannel 0: plan?\n\nChannel 1: share. Yeah. Family share. Yeah. Yeah.\n\nFamily\n\nChannel 0: Submission.\n\nChannel 1: share. Yeah.\n\nChannel 0: Mhmm. Now let me just\n\nChannel 1: Yeah. For for my son, every every month, 45. For me, it's a 30 original one. Total 75 per month. But\n\nChannel 0: check.\n\nChannel 1: if I change to family plan yeah.\n\nChannel 0: So family plan, we have the sir, in family plan, we do only have a 60 GB. That is the our highest speed as of the moment. Unlike right now, it's 65 when it's individual, separate one.\n\nChannel 1: Yeah. Okay. Let me the 60 total, the $65. But my previous one, my son's a forty forty GB. How how about mine?\n\nChannel 0: Your plan\n\nChannel 1: Yeah.\n\nChannel 0: right now?\n\nChannel 1: Yeah.\n\nChannel 0: Your plan right now is 10 GB.\n\nChannel 1: 10 GB. So that means so can I yeah? My my question is can I currently, can I change to family share now? The yeah. I mean, the total 60 GB and the price 65.\n\nCan we do now?\n\nChannel 0: For the family share, the price is $75 for the 60\n\nChannel 1: You you said the\n\nChannel 0: GB.\n\nChannel 1: you said it's $65. Why it's $22.75?\n\nChannel 0: That is a separate account for your son.\n\nChannel 1: Separate account for my son. Why sec separate account for my for my son?\n\nChannel 0: Because earlier, you're asking if we can upgrade his number. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. The 65 GB, which is $55, is only for his number. For one account only, not for Family Share.\n\nChannel 1: Yeah. Yeah. I know. I know. But if I didn't do his but now I don't want him the 55.\n\nI just want to the him and me to the family share now. 60 GB 60\n\nChannel 0: The\n\nChannel 1: 5.\n\nChannel 0: family\n\nChannel 1: Yeah.\n\nChannel 0: share for the family share, it's 60 GB, but\n\nChannel 1: Yeah.\n\nChannel 0: the price is $75.\n\nChannel 1: No. Not you you said the 65 wide change it to 60 to 50 75.\n\nChannel 0: Because that is Family Share. The\n\nChannel 1: Yeah.\n\nChannel 0: that's our highest speed for Family Share as of the moment, only 60 GB.\n\nChannel 1: Yeah. I know. 60\n\nChannel 0: Mhmm.\n\nChannel 1: GB for family share, you said,\n\nChannel 0: Yeah.\n\nChannel 1: and previously said 65, unless you say something wrong\n\nChannel 0: 60\n\nChannel 1: later on.\n\nChannel 0: 5. That is for separate accounts, which is $55 per month for one number only, not for a family share.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Okay. So for\n\nChannel 0: There we go.\n\nChannel 1: hold on, please. Say $75 for\n\nChannel 0: Mhmm.\n\nChannel 1: family share. How much GB how much data? 60 GB. Is this\n\nChannel 0: Mhmm.\n\nChannel 1: right?\n\nChannel 0: Yeah. 60. That is our the highest one. Our highest.\n\nChannel 1: So yeah. I mean, can we do the family share now? For this month, I know we already paid some money. Yeah. I mean, I already paid some money, 75 for for my\n\nChannel 0: Mhmm.\n\nChannel 1: my data is 30. My son's 45. But but my son my wife's paying my son's $40 40 GB, but he's not he can't it's not enough for him to use. Yeah. I mean, can we change now?\n\nYou just and and the balance data for him.\n\nChannel 0: For your son's number only. Right?\n\nChannel 1: No. No. Now we change to 20 share for this month and this moment now. For the money, we already paid 75. But for the data, you give me $10.10 GB.\n\nMy son's 40 GB. He already used Aft. Would you please that means we still have a 10 GB left to give to him. We just use the family share. So now if we choose the family share, that means that he has the data now for this month.\n\nChannel 0: Yeah. We can change that immediately, or we can just upgrade his current plan instead of going to Family Share.\n\nChannel 1: What what is the current plan? Yeah.\n\nChannel 0: His current plan is for hang on. Let me just check. It's 40 GB. We can upgrade it to 65 GB if you want. First number.\n\nChannel 1: Yeah. No. I don't want to change his number. I just want to combine him and me and the family member. We use a 60 total together from this month.\n\nChannel 0: Okay. We can change that one. So you want the family share, which is $75.60 GB\n\nChannel 1: Yeah. 60 GB.\n\nChannel 0: for the both of you?\n\nChannel 1: Yeah. Yeah. For\n\nChannel 0: Okay.\n\nChannel 1: both of us. Yeah. But\n\nChannel 0: Okay.\n\nChannel 1: the yeah. But but the question is for this month, we already so that means we already paid the money already. So you just change based our current one or we have\n\nChannel 0: Next\n\nChannel 1: to pay\n\nChannel 0: month.\n\nChannel 1: a so so that means 65 we already paid. Is this right?\n\nChannel 0: You paid $65. June 8. Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Sorry. $75.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. For, yes, it's a $75 for our separate one. But now we\n\nChannel 0: Mhmm.\n\nChannel 1: we choose the family share. So you just\n\nChannel 0: For the\n\nChannel 1: grant\n\nChannel 0: both of\n\nChannel 1: the\n\nChannel 0: you. Mhmm.\n\nChannel 1: yeah. Yeah. Yeah. So we will\n\nChannel 0: Okay.\n\nChannel 1: not pay additional money. Is this right?\n\nChannel 0: Yeah. So I'll just confirm with the back end team on what is the process to switching to Family Shares.\n\nChannel 1: At the moment?\n\nChannel 0: Then,\n\nChannel 1: Okay.\n\nChannel 0: yeah,\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: this month or next month,\n\nChannel 1: I think\n\nChannel 0: I'll confirm.\n\nChannel 1: based upon yeah. From this month, you know what? The money we already paid, but the the the the total Internet, we just use we just almost use 50 GB, but we still have 10 GB left. So please yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Agree so that my son can use now. Okay?\n\nChannel 0: So you want us to upgrade to Family Shares anytime?\n\nChannel 1: Oh, yeah. Yeah. Yeah.\n\nChannel 0: As\n\nChannel 1: Today.\n\nChannel 0: soon as possible? Mhmm.\n\nChannel 1: Yeah. As soon as I I just wanna\n\nChannel 0: Okay.\n\nChannel 1: make I just wanna make sure my son's salesman can use now because\n\nChannel 0: Okay.\n\nChannel 1: he has to work. Yeah. And\n\nChannel 0: Okay.\n\nChannel 1: another yeah.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. And another thing is let me think about okay. That's okay. Yeah. Waiting for\n\nChannel 0: Mhmm.\n\nChannel 1: your good news. Bye bye. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: Okay\n\nChannel 1: Oh\n\nChannel 0: then.\n\nChannel 1: oh,\n\nChannel 0: Thank\n\nChannel 1: by\n\nChannel 0: you.\n\nChannel 1: the way,\n\nChannel 0: Mhmm.\n\nChannel 1: can we use the international code?\n\nChannel 0: Let\n\nChannel 1: If\n\nChannel 0: me check\n\nChannel 1: we use\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: family,\n\nChannel 1: yeah. As\n\nChannel 0: sir.\n\nChannel 1: you've been family share. So any one of\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: There's,\n\nChannel 1: number.\n\nChannel 0: there's unlimited international talk and text, but just in selected countries.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: China. Yeah. We choose China.\n\nChannel 0: Let me\n\nChannel 1: So\n\nChannel 0: check.\n\nChannel 1: so that means both\n\nChannel 0: There's\n\nChannel 1: of us both of us can can use the Internet call. Is this right?\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Okay. Okay.\n\nChannel 0: But\n\nChannel 1: Sure.\n\nChannel 0: I'm\n\nChannel 1: Please.\n\nChannel 0: not sure yet if you can use it to China. I'll have to confirm it first.\n\nChannel 1: Okay. Please, would you\n\nChannel 0: Mhmm.\n\nChannel 1: please help me to confirm? Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: Bye.\n\nChannel 0: Okay. And thank you. Bye for now.\n\nChannel 1: Bye. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.031232990324497223}],"sentiment":"neutral","sentiment_score":0.031232990324497223,"channel":0,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05072508007287979}],"sentiment":"neutral","sentiment_score":0.05072508007287979,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.32645025849342346}],"sentiment":"neutral","sentiment_score":0.32645025849342346,"channel":0,"num_words":2,"start":3.04,"end":3.78},{"sentences":[{"text":"Good afternoon.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.38149918615818024}],"sentiment":"positive","sentiment_score":0.38149918615818024,"channel":1,"num_words":2,"start":3.76,"end":4.5},{"sentences":[{"text":"Hello.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.2266717553138733},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.318172812461853}],"sentiment":"neutral","sentiment_score":0.2876724600791931,"channel":0,"num_words":3,"start":4.08,"end":5.14},{"sentences":[{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.18141648173332217}],"sentiment":"neutral","sentiment_score":0.18141648173332217,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.17717263102531433},{"text":"This is Maureen from Airtel tech support.","start":5.44,"end":7.54,"sentiment":"neutral","sentiment_score":0.2271939069032669},{"text":"How can I assist you?","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.21592566967010499}],"sentiment":"neutral","sentiment_score":0.21901217905374673,"channel":0,"num_words":13,"start":5.2,"end":9.22},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":10.0,"sentiment":"neutral","sentiment_score":0.030378662049770355},{"text":"Hello, Monet.","start":10.0,"end":11.38,"sentiment":"neutral","sentiment_score":0.04123231954872608},{"text":"This is.","start":11.759999,"end":12.5,"sentiment":"neutral","sentiment_score":0.039528630673885345},{"text":"Yeah.","start":13.2,"end":13.44,"sentiment":"neutral","sentiment_score":0.02704774774610996},{"text":"Susan.","start":13.44,"end":13.92,"sentiment":"neutral","sentiment_score":0.018701862543821335}],"sentiment":"neutral","sentiment_score":0.03395002468356064,"channel":1,"num_words":7,"start":9.5199995,"end":13.92},{"sentences":[{"text":"Susan speaking.","start":13.92,"end":14.82,"sentiment":"neutral","sentiment_score":0.016865508630871773}],"sentiment":"neutral","sentiment_score":0.016865508630871773,"channel":1,"num_words":2,"start":13.92,"end":14.82},{"sentences":[{"text":"Okay.","start":16.195,"end":16.435,"sentiment":"neutral","sentiment_score":0.0256714578717947},{"text":"Yes.","start":16.435,"end":16.675,"sentiment":"neutral","sentiment_score":0.024371439591050148},{"text":"Hello?","start":16.675,"end":17.175,"sentiment":"neutral","sentiment_score":0.016647588461637497}],"sentiment":"neutral","sentiment_score":0.02223016197482745,"channel":0,"num_words":3,"start":16.195,"end":17.175},{"sentences":[{"text":"Yeah.","start":17.565,"end":17.805,"sentiment":"neutral","sentiment_score":0.01487397775053978},{"text":"Yeah.","start":17.805,"end":18.045,"sentiment":"neutral","sentiment_score":0.015454126521945},{"text":"Hello.","start":18.045,"end":18.545,"sentiment":"neutral","sentiment_score":0.007910365238785744},{"text":"Actually, yesterday, I asked you to grant some data for my my son's","start":19.005,"end":25.404999,"sentiment":"neutral","sentiment_score":-0.0035379728875481165}],"sentiment":"neutral","sentiment_score":-0.000484698626678437,"channel":1,"num_words":16,"start":17.565,"end":25.404999},{"sentences":[{"text":"For","start":25.395,"end":25.635,"sentiment":"neutral","sentiment_score":0.005299190990626812}],"sentiment":"neutral","sentiment_score":0.005299190990626812,"channel":0,"num_words":1,"start":25.395,"end":25.635},{"sentences":[{"text":"mobile.","start":25.404999,"end":25.904999,"sentiment":"neutral","sentiment_score":0.014961066655814648}],"sentiment":"neutral","sentiment_score":0.014961066655814648,"channel":1,"num_words":1,"start":25.404999,"end":25.904999},{"sentences":[{"text":"Sonia?","start":25.635,"end":26.135,"sentiment":"neutral","sentiment_score":-0.0008386252447962761},{"text":"Mhmm.","start":26.595001,"end":26.94,"sentiment":"neutral","sentiment_score":-0.0424499437212944}],"sentiment":"neutral","sentiment_score":-0.02164428448304534,"channel":0,"num_words":2,"start":25.635,"end":26.94},{"sentences":[{"text":"Yeah.","start":26.845,"end":27.21,"sentiment":"neutral","sentiment_score":-0.05189178138971329},{"text":"But he when he today, when he went out, just opened the yeah.","start":27.449999,"end":32.59,"sentiment":"neutral","sentiment_score":-0.1049134645324487},{"text":"Use the data, but now it's there's no data anymore.","start":34.41,"end":38.75,"sentiment":"neutral","sentiment_score":-0.1612887516617775},{"text":"What what's wrong?","start":38.969997,"end":40.01,"sentiment":"neutral","sentiment_score":-0.16685334344704947},{"text":"So how much did you yeah.","start":40.01,"end":42.03,"sentiment":"neutral","sentiment_score":-0.0935413936773936}],"sentiment":"neutral","sentiment_score":-0.12395341604044943,"channel":1,"num_words":33,"start":26.845,"end":42.03},{"sentences":[{"text":"I'm just curious.","start":42.755,"end":43.815,"sentiment":"neutral","sentiment_score":-0.08983283986647923},{"text":"Yeah.","start":45.715,"end":45.954998,"sentiment":"neutral","sentiment_score":-0.09062451869249344},{"text":"Is the Internet is stopped now?","start":45.954998,"end":48.454998,"sentiment":"neutral","sentiment_score":-0.1623742456237475},{"text":"Yeah.","start":48.595,"end":49.095,"sentiment":"neutral","sentiment_score":-0.09654881805181505}],"sentiment":"neutral","sentiment_score":-0.13008339364420285,"channel":1,"num_words":11,"start":42.755,"end":49.095},{"sentences":[{"text":"Yeah.","start":49.425,"end":49.665,"sentiment":"neutral","sentiment_score":-0.11540451645851137},{"text":"So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left.","start":49.665,"end":61.300003,"sentiment":"neutral","sentiment_score":-0.1589557590044063}],"sentiment":"neutral","sentiment_score":-0.15714112389832735,"channel":0,"num_words":24,"start":49.425,"end":61.300003},{"sentences":[{"text":"Yeah.","start":61.940002,"end":62.440002,"sentiment":"neutral","sentiment_score":-0.06633949279785156}],"sentiment":"neutral","sentiment_score":-0.06633949279785156,"channel":1,"num_words":1,"start":61.940002,"end":62.440002},{"sentences":[{"text":"Yeah.","start":63.04,"end":63.28,"sentiment":"neutral","sentiment_score":-0.0763486921787262},{"text":"Because I think it depends on the application that your son is using.","start":63.28,"end":67.380005,"sentiment":"neutral","sentiment_score":-0.12259263144089626},{"text":"Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the 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The representative informs him that he cannot add any additional data and that he needs to upgrade his plan. They discuss the possibility of upgrading the plan and the cost of data. The agent suggests upgrading to see if his son needs more data and offers to help with it. They also explain that Monet's son's plan is currently at 30 GB per month but can change it to 60 GB or upgrade his current plan. Monet confirms that he can change the plan to 60 GB or upgrading his son's data to 65 GB, and they discuss the process for switching plans. They also discuss upgrading his son's data to 65 GB and confirm the process for switching plans."},"intents":{"segments":[{"text":"So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left. Yeah.","start_word":100,"end_word":123,"intents":[{"intent":"Change data usage","confidence_score":0.000021963337}]},{"text":"So we we are really appreciate you have granted more data for him. Ten days late on where? Sorry. Yeah. Yeah. I mean, would you please help him to grant more data? Yeah.","start_word":391,"end_word":423,"intents":[{"intent":"Grant data","confidence_score":0.36352324}]},{"text":"I think he needs to upgrade a plan since that's what's happening every now and then. I think the 40 GB is too as too small for him. Mhmm. Yeah.","start_word":531,"end_word":560,"intents":[{"intent":"Upgrade plan","confidence_score":0.75197315}]},{"text":"So upon checking here, we can upgrade him to a 65 instead instead of 40.","start_word":713,"end_word":727,"intents":[{"intent":"Upgrade son to 65","confidence_score":0.24451944}]},{"text":"So upon checking here, we can upgrade him to a 65 instead instead of 40. Instead of 40 how much what is that? Hang on. Let me just check your son's number. That is $55.55 dollars per month. So your the current plan right now is 45 with that number. So you'll be adding $10. 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No. No.","start_word":1429,"end_word":1445,"intents":[{"intent":"Check balance","confidence_score":0.004956839}]},{"text":"We can change that immediately, or we can just upgrade his current plan instead of going to Family Share.","start_word":1525,"end_word":1543,"intents":[{"intent":"Change plan","confidence_score":0.46673363}]},{"text":"we choose the family share. So you just For the grant both of the you. Mhmm. yeah. Yeah. Yeah. So we will Okay. not pay additional money. Is this right? Yeah. So I'll just confirm with the back end team on what is the process to switching to Family Shares. At the moment?","start_word":1715,"end_word":1767,"intents":[{"intent":"Confirm change to family shares","confidence_score":0.009642779}]},{"text":"So you want us to upgrade to Family Shares anytime? Oh, yeah. 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This is Maureen from Airtel tech support. How can I assist you? Yeah. Hello, Monet. This is. Yeah. Susan. Susan speaking. Okay. Yes. Hello? Yeah. Yeah. Hello. Actually, yesterday, I asked you to grant some data for my my son's For mobile. Sonia? Mhmm. Yeah. But he when he today, when he went out, just opened the yeah. Use the data, but now it's there's no data anymore. What what's wrong? So how much did you yeah. I'm just curious. Yeah. Is the Internet is stopped now? Yeah. Yeah. So we add an additional 10 GB, but I think he already consumed that one since he said that there's no data left. Yeah. Yeah. Because I think it depends on the application that your son is using. Because we check other customers' balance, and some are still have balance unlike with your son, which is zero as of the moment. It's So I think too hot. he already consumed all the data that is available. Yeah. I Because think the application that, yeah, he's using consume much that data. I think maybe he's playing games or yeah. Yeah. It's quite my heart would you please grant more to him? Yeah. Because now he has to work. He has to use the Internet outside. Yeah. I mean, do the deliver. Yeah. You mean grant another additional data? Yeah. Yeah. Sure. Otherwise, I I told him don't don't use them too much to other things. Yeah. Would you please do that Yeah. again? Yeah. Because he has to use otherwise, we we we can't use your, you know, your company Internet anymore. Yeah. It's Mhmm.","start_word":6,"end_word":283,"sentiment":"neutral","sentiment_score":-0.11664165556430817},{"text":"yeah, it's big troubles.","start_word":284,"end_word":287,"sentiment":"negative","sentiment_score":-0.4723682701587677},{"text":"Mhmm. Yeah. So as upon checking in here, we cannot we can no longer add additional data, unfortunately. That is the yeah. So so, I We mean, already you may added the excess one, which is yesterday. yeah. Yeah. I know. We can Even no longer yeah. Even low speed, would you please let him to to use that for work now? Yeah. I know. But, you know, is mhmm. is is there are still ten days left for next month? Yeah. I'm sorry? Can you repeat Yeah. it again? Yeah. I mean, there are still ten days late for for this month.","start_word":288,"end_word":390,"sentiment":"neutral","sentiment_score":-0.135397259182143},{"text":"So we we are really appreciate you have granted more data for him.","start_word":391,"end_word":403,"sentiment":"positive","sentiment_score":0.3428557515144348},{"text":"Ten days late on where? Sorry. Yeah. Yeah. I mean, would you please help him to grant more data? Yeah. Internet Unfortunately, data.","start_word":404,"end_word":426,"sentiment":"neutral","sentiment_score":-0.027413930743932724},{"text":"we cannot help you with that anymore since we already added additional.","start_word":427,"end_word":438,"sentiment":"negative","sentiment_score":-0.3969487249851227},{"text":"So if I pay the money, how can I do that? You mean hang on. Let me just check. Yeah. Yeah. I'm not No. Mhmm. Yeah. Because we so first, we need the the Internet. Yeah. Mhmm. But you're paying on a monthly basis. Right? Yeah. Yeah. I mean, just Mhmm. for these days. Later, I will yeah. Think about if we will continue using your company Internet or not. Because every time yeah. I know he used too much about that, but it stopped. I He can't yeah. do anything. Yeah. I think he needs to upgrade a plan since that's what's happening every now and then.","start_word":439,"end_word":546,"sentiment":"neutral","sentiment_score":-0.1649194061756134},{"text":"I think the 40 GB is too as too small for him.","start_word":547,"end_word":558,"sentiment":"negative","sentiment_score":-0.4958314299583435},{"text":"Mhmm. Yeah. Yeah. No. Last time you you send me the family share, I didn't take that yet. So later on, may maybe I will check. I will yeah. Mhmm. Because your other number has balance still, but this number, your son's number, has no balance at all. So I think he needs to upgrade a plan if ever that he'll be needing more data. Yeah. Yeah. Mhmm. He need more data. Would you please help to him or it just like call somebody else to do the helping? Do you want me to upgrade the plan under Yeah. this Yeah. number, your son's Yeah. Yeah. My son's number, would you please give him more data? If if you ask me number? if I pay some money, that's okay. At least you you have to let me know how much money should I pay and how much data you will granted for him. Yeah. So upon checking here, we can upgrade him to a 65 instead instead of 40. Instead of 40 how much what is that? Hang on. Let me just check your son's number. That is $55.55 dollars per month. So your the current plan right now is 45 with that number. So you'll be adding $10. Okay. Yeah. $10 $10 If will you have be credit. 55. So you will ask, Yeah. yeah, $10 for this month only. So how much the Internet you will be granted for him? So for 54 55, so how how big what is So we're doing upgrade, like, on a monthly basis. So this 55 is for the wool month already, which is thirty days. For the Not what? Sorry. so the $55 is for the wool month already, not for this month only. You We mean will for upgrade this plan. Mhmm. you mean if for for you mean, the next month also the 55. Is this right? Yeah. That's correct. Instead of 40, which is his current plan right now. Yeah. Yeah. What is what is the data? How much data? That is 65 gigabytes. 65. What is his previous one? 40. Is this right? Yeah. 40. If So our there's a if 20. we okay. Mhmm. If we change to family plan, what what is that? Family share. Like, if you change this plan into Yeah. this Family plan? share. Yeah. Family share. Yeah. Yeah. Family Submission. share. Yeah. Mhmm. Now let me just Yeah. For for my son, every every month, 45. For me, it's a 30 original one. Total 75 per month. But check. if I change to family plan yeah. So family plan, we have the sir, in family plan, we do only have a 60 GB.","start_word":559,"end_word":1010,"sentiment":"neutral","sentiment_score":-0.02302880625578418},{"text":"That is the our highest speed as of the moment.","start_word":1011,"end_word":1020,"sentiment":"positive","sentiment_score":0.4533352255821228},{"text":"Unlike right now, it's 65 when it's individual, separate one. Yeah. Okay. Let me the 60 total, the $65. But my previous one, my son's a forty forty GB. How how about mine? Your plan Yeah. right now? Yeah. Your plan right now is 10 GB. 10 GB. So that means so can I yeah? My my question is can I currently, can I change to family share now? The yeah. I mean, the total 60 GB and the price 65. Can we do now? For the family share, the price is $75 for the 60 You you said the GB. you said it's $65. Why it's $22.75? That is a separate account for your son. Separate account for my son. Why sec separate account for my for my son? Because earlier, you're asking if we can upgrade his number. Right? Yeah. Yeah. The 65 GB, which is $55, is only for his number. For one account only, not for Family Share. Yeah. Yeah. I know. I know. But if I didn't do his but now I don't want him the 55. I just want to the him and me to the family share now. 60 GB 60 The 5. family Yeah. share for the family share, it's 60 GB, but Yeah. the price is $75. No. Not you you said the 65 wide change it to 60 to 50 75. Because that is Family Share. The Yeah. that's our highest speed for Family Share as of the moment, only 60 GB. Yeah. I know. 60 Mhmm. GB for family share, you said, Yeah. and previously said 65, unless you say something wrong 60 later on. 5. That is for separate accounts, which is $55 per month for one number only, not for a family share. Okay. Mhmm. Okay. Okay. So for There we go. hold on, please. Say $75 for Mhmm. family share. How much GB how much data? 60 GB. Is this Mhmm. right? Yeah. 60. That is our the highest one. Our highest. So yeah. I mean, can we do the family share now? For this month, I know we already paid some money. Yeah. I mean, I already paid some money, 75 for for my Mhmm. my data is 30. My son's 45.","start_word":1021,"end_word":1397,"sentiment":"neutral","sentiment_score":-0.03249220816858251},{"text":"But but my son my wife's paying my son's $40 40 GB, but he's not he can't it's not enough for him to use.","start_word":1398,"end_word":1421,"sentiment":"negative","sentiment_score":-0.3898668587207794},{"text":"Yeah. I mean, can we change now? You just and and the balance data for him. For your son's number only. Right? No. No. Now we change to 20 share for this month and this moment now. For the money, we already paid 75. But for the data, you give me $10.10 GB. My son's 40 GB. He already used Aft. Would you please that means we still have a 10 GB left to give to him. We just use the family share. So now if we choose the family share, that means that he has the data now for this month. Yeah. We can change that immediately, or we can just upgrade his current plan instead of going to Family Share. What what is the current plan? Yeah. His current plan is for hang on. Let me just check. It's 40 GB. We can upgrade it to 65 GB if you want. First number. Yeah. No. I don't want to change his number. I just want to combine him and me and the family member. We use a 60 total together from this month. Okay. We can change that one. So you want the family share, which is $75.60 GB Yeah. 60 GB. for the both of you? Yeah. Yeah. For Okay. both of us. Yeah. But Okay. the yeah. But but the question is for this month, we already so that means we already paid the money already. So you just change based our current one or we have Next to pay month. a so so that means 65 we already paid. Is this right? You paid $65. June 8. Yeah. Yeah. Yeah. Sorry. $75. Yeah. Mhmm. Yeah. For, yes, it's a $75 for our separate one. But now we Mhmm. we choose the family share. So you just For the grant both of the you. Mhmm. yeah. Yeah. Yeah. So we will Okay. not pay additional money. Is this right? Yeah. So I'll just confirm with the back end team on what is the process to switching to Family Shares. At the moment? Then, Okay. yeah, Yeah. if Yeah. this month or next month, I think I'll confirm. based upon yeah. From this month, you know what? The money we already paid, but the the the the total Internet, we just use we just almost use 50 GB, but we still have 10 GB left. So please yeah. Mhmm. Yeah. Agree so that my son can use now. Okay? So you want us to upgrade to Family Shares anytime? Oh, yeah. Yeah. As Yeah. soon Today. as possible? Mhmm. Yeah. As soon as I I just wanna Okay. make I just wanna make sure my son's salesman can use now because Okay. he has to work. Yeah. Okay. And another yeah. Sure. Yeah. And another thing is let me think about okay. That's okay. Yeah. Waiting for Mhmm.","start_word":1422,"end_word":1902,"sentiment":"neutral","sentiment_score":0.03262649733658392},{"text":"your good news.","start_word":1903,"end_word":1905,"sentiment":"positive","sentiment_score":0.3970945477485657},{"text":"Bye bye. Thank Mhmm. you. Okay Oh then. oh, Thank by you. the way, Mhmm. can we use the international code? Let If me check we use the a family, yeah. As sir. you've been family share. So any one of Yeah. the There's, number. there's unlimited international talk and text, but just in selected countries. Okay. Mhmm. China. Yeah. We choose China. Let me So check. so that means both There's of us both of us can can use the Internet call. Is this right? Yes. That's correct. Okay. Okay. But Sure. I'm Please. not sure yet if you can use it to China. I'll have to confirm it first. Okay. Please, would you Mhmm. please help me to confirm?","start_word":1906,"end_word":2026,"sentiment":"neutral","sentiment_score":0.06305590142642171},{"text":"Thank you.","start_word":2027,"end_word":2028,"sentiment":"positive","sentiment_score":0.5268964171409607},{"text":"Mhmm. Bye. Okay.","start_word":2029,"end_word":2031,"sentiment":"neutral","sentiment_score":0.12595346570014954},{"text":"And thank you.","start_word":2032,"end_word":2034,"sentiment":"positive","sentiment_score":0.5253850221633911},{"text":"Bye for now. Bye. Bye for now.","start_word":2035,"end_word":2041,"sentiment":"neutral","sentiment_score":0.1973236948251724}],"average":{"sentiment":"neutral","sentiment_score":-0.03505587017222889}}}}