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My son's sick. Yeah. No. Anyway Yeah. Yeah. So Yeah. Yeah. Yep. Yeah. I and I completely understand. I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling. And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do. And they said we need to use your their model. We use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint. And I've said, we've you you we had to use your model. We've put the footprints in, and we're waiting. It's like the so it's on you. It's not on us. The problem is if I submit the fortieth 40 track now, even though I've done everything that's correct, because councils come back to me from this other project because of an issue which is on them, not on me, I don't I don't wanna submit something that they're just gonna come back and say, actually, no. We we just decided that your that the modeling that we've given you is incorrect. So I I'm just trying to figure out how I I've I've got another meeting with them today to speak to, and I'll follow follow you up about it. Sorry. I'll let you know how it goes, but I I don't wanna submit something that's not going to get approved. And and I don't wanna I don't I don't wanna just go down this path and then you think we're all good, and then you get a response from council saying that there's something wrong. And I I just don't want that to happen. And I'm I'm I'm a bit tired because I could have fixed finished this ages ago if they hadn't let me use our own model. But they said we have to use this. So this is it's it's we're in a we're in a really impossible situation. I I I haven't ever been in this situation before because usually I build the model, I run the model, I do everything myself, and it's easy. But because we had to use their model, it's made it 10 times harder than it needed to be. So for example, the the what I would usually build is like a one meter by one meter model. It's a really small fine grid model. What they've given us is a four meter by four meter model, which means that it doesn't pick up all the little things in building footprints. And, you know, we do our best with what we've got, but we're still hamstrung based on their modeling. And and I I just with them coming back to me for this other project, it just says to me that they don't really know what they're doing. And regardless of whether or not I'm explaining it, Sorry. Regardless of whether or not I'm doing it correctly, which I am, they're gonna probably still come back and say, oh, we don't we we don't get this. And so that's why I'm trying to hold off just so that I can but, like, I don't think any more model needs be done. I think we've done what we needed to do. We've we've demonstrated what we needed to do, but I need to get them to understand what they've done or what they've asked us to do before I submit it. Because if I don't give them that context beforehand and and actually have a conversation with them and be like, you you know, this is what you've asked us to do. We're actually doing what you've said. Then then who they might the same thing might happen. I just don't want it to happen. I wanna I want once we submit, it's done. And that's typically what I've done in the past. And yeah. Sorry. It it I I do apologize. Like, we have worked really hard to get this to where it needed to get to, and now we're just stuck with counsel. And and I I don't like yeah. Right at this moment in time, we've got a solution. I've argued already with council, and they've semi agreed with what I've said. I'm just wanting to sit down with their water engineer, who's the one who does the final assessment, and I'm going to explain why why this is the problem with their modeling. And that in the future, they need to do better. But these ones, we had to use yours, so you have to approve them if we demonstrate what you need. So I I think we're good. I think we're good, but I don't wanna I wanna make sure they're they're done. Like, I don't need I don't want them to come back to me. And and this might be I think so. Yeah. I should. He said that he's calling me back. He said he's calling me back this afternoon. He's also he said that he's telling me that he's sorry. That he's gonna get his water engineer to call me as well. So that should be yeah. Absolutely. Yeah. Yep. Yep. Will do. No. No worries at all. I'm sorry about this. But, yeah, it's just I I haven't dealt with this council very much, and it's just killing me. It's it's you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling. And now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it. So, yeah, I I'd I'd it's just yeah. It's it's it's ridiculous. It's ridiculous. You you can't you can't ask it to do something, then we do exactly what they asked for us and then have a problem with it. It's it's not. It's terrible practice, and it just screams to me that they don't really know what they're doing. I'm trying. No. No worries at all. I will I will give you a call as soon as I get on to them. Look. If they can give me a callback today, I'll call them this afternoon anyway. No worries. Alright. Cheers. Thank you. Thank you. You too. 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Alex speaking. It's Kevin with Consulting. Oh, yes. Hi.\n\nHow are you going? I'm good. Thank you. Sorry. I'm I'm working from home today.\n\nMy son's a bit sick, so I'm helping out. Son. My son's sick. Yeah. No.\n\nAnyway Yeah. Yeah. So Yeah. Yeah. Yep.\n\nYeah. I and I completely understand. I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling. And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do. And they said we need to use your their model.\n\nWe use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint. And I've said, we've you you we had to use your model. We've put the footprints in, and we're waiting. It's like the so it's on you. It's not on us.\n\nThe problem is if I submit the fortieth 40 track now, even though I've done everything that's correct, because councils come back to me from this other project because of an issue which is on them, not on me, I don't I don't wanna submit something that they're just gonna come back and say, actually, no. We we just decided that your that the modeling that we've given you is incorrect. So I I'm just trying to figure out how I I've I've got another meeting with them today to speak to, and I'll follow follow you up about it. Sorry. I'll let you know how it goes, but I I don't wanna submit something that's not going to get approved.\n\nAnd and I don't wanna I don't I don't wanna just go down this path and then you think we're all good, and then you get a response from council saying that there's something wrong. And I I just don't want that to happen. And I'm I'm I'm a bit tired because I could have fixed finished this ages ago if they hadn't let me use our own model. But they said we have to use this. So this is it's it's we're in a we're in a really impossible situation.\n\nI I I haven't ever been in this situation before because usually I build the model, I run the model, I do everything myself, and it's easy. But because we had to use their model, it's made it 10 times harder than it needed to be. So for example, the the what I would usually build is like a one meter by one meter model. It's a really small fine grid model. What they've given us is a four meter by four meter model, which means that it doesn't pick up all the little things in building footprints.\n\nAnd, you know, we do our best with what we've got, but we're still hamstrung based on their modeling. And and I I just with them coming back to me for this other project, it just says to me that they don't really know what they're doing. And regardless of whether or not I'm explaining it, Sorry. Regardless of whether or not I'm doing it correctly, which I am, they're gonna probably still come back and say, oh, we don't we we don't get this. And so that's why I'm trying to hold off just so that I can but, like, I don't think any more model needs be done.\n\nI think we've done what we needed to do. We've we've demonstrated what we needed to do, but I need to get them to understand what they've done or what they've asked us to do before I submit it. Because if I don't give them that context beforehand and and actually have a conversation with them and be like, you you know, this is what you've asked us to do. We're actually doing what you've said. Then then who they might the same thing might happen.\n\nI just don't want it to happen. I wanna I want once we submit, it's done. And that's typically what I've done in the past. And yeah. Sorry.\n\nIt it I I do apologize. Like, we have worked really hard to get this to where it needed to get to, and now we're just stuck with counsel. And and I I don't like yeah. Right at this moment in time, we've got a solution. I've argued already with council, and they've semi agreed with what I've said.\n\nI'm just wanting to sit down with their water engineer, who's the one who does the final assessment, and I'm going to explain why why this is the problem with their modeling. And that in the future, they need to do better. But these ones, we had to use yours, so you have to approve them if we demonstrate what you need. So I I think we're good. I think we're good, but I don't wanna I wanna make sure they're they're done.\n\nLike, I don't need I don't want them to come back to me. And and this might be I think so. Yeah. I should. He said that he's calling me back.\n\nHe said he's calling me back this afternoon. He's also he said that he's telling me that he's sorry. That he's gonna get his water engineer to call me as well. So that should be yeah. Absolutely.\n\nYeah. Yep. Yep. Will do. No.\n\nNo worries at all. I'm sorry about this. But, yeah, it's just I I haven't dealt with this council very much, and it's just killing me. It's it's you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling. And now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it.\n\nSo, yeah, I I'd I'd it's just yeah. It's it's it's ridiculous. It's ridiculous. You you can't you can't ask it to do something, then we do exactly what they asked for us and then have a problem with it. It's it's not.\n\nIt's terrible practice, and it just screams to me that they don't really know what they're doing. I'm trying. No. No worries at all. I will I will give you a call as soon as I get on to them.\n\nLook. If they can give me a callback today, I'll call them this afternoon anyway. No worries. Alright. Cheers.\n\nThank you. Thank you. You too. See you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.026778340339660645},{"text":"Alex speaking.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.023610584437847137},{"text":"It's Kevin with Consulting.","start":2.08,"end":3.22,"sentiment":"neutral","sentiment_score":0.040182518772780895},{"text":"Oh, yes.","start":8.0,"end":8.48,"sentiment":"neutral","sentiment_score":0.13326217234134674},{"text":"Hi.","start":8.48,"end":8.639999,"sentiment":"neutral","sentiment_score":0.24869537353515625}],"sentiment":"neutral","sentiment_score":0.07499493025243283,"num_words":10,"start":1.1999999,"end":8.639999},{"sentences":[{"text":"How are you going?","start":8.639999,"end":9.46,"sentiment":"neutral","sentiment_score":0.3214618042111397},{"text":"I'm good.","start":11.2,"end":11.679999,"sentiment":"positive","sentiment_score":0.5454358458518982},{"text":"Thank you.","start":11.679999,"end":12.16,"sentiment":"positive","sentiment_score":0.5776188373565674},{"text":"Sorry.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.14717763662338257},{"text":"I'm I'm working from home today.","start":13.28,"end":16.345,"sentiment":"neutral","sentiment_score":-0.0432418940278391}],"sentiment":"neutral","sentiment_score":0.22797885704785587,"num_words":15,"start":8.639999,"end":16.345},{"sentences":[{"text":"My son's a bit sick, so I'm helping out.","start":16.564999,"end":20.585,"sentiment":"neutral","sentiment_score":-0.23489337000581953},{"text":"Son.","start":23.365,"end":23.865,"sentiment":"neutral","sentiment_score":-0.2371692061424255},{"text":"My son's sick.","start":23.925,"end":24.824999,"sentiment":"negative","sentiment_score":-0.40653594334920246},{"text":"Yeah.","start":26.805,"end":27.305,"sentiment":"neutral","sentiment_score":-0.27142906188964844},{"text":"No.","start":28.0,"end":28.32,"sentiment":"neutral","sentiment_score":-0.2513523995876312}],"sentiment":"neutral","sentiment_score":-0.2729065885146459,"num_words":15,"start":16.564999,"end":28.32},{"sentences":[{"text":"Anyway Yeah.","start":28.32,"end":32.42,"sentiment":"neutral","sentiment_score":-0.23494629561901093},{"text":"Yeah.","start":32.48,"end":32.88,"sentiment":"neutral","sentiment_score":-0.04144838824868202},{"text":"So Yeah.","start":32.88,"end":35.14,"sentiment":"neutral","sentiment_score":0.012385088950395584},{"text":"Yeah.","start":38.559998,"end":39.059998,"sentiment":"neutral","sentiment_score":0.08674181252717972},{"text":"Yep.","start":40.88,"end":41.38,"sentiment":"neutral","sentiment_score":-0.008804704993963242}],"sentiment":"neutral","sentiment_score":-0.058376242007528036,"num_words":7,"start":28.32,"end":41.38},{"sentences":[{"text":"Yeah.","start":55.15,"end":55.65,"sentiment":"neutral","sentiment_score":-0.04178992658853531},{"text":"I and I completely understand.","start":55.87,"end":57.57,"sentiment":"neutral","sentiment_score":-0.01632075160741806},{"text":"I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling.","start":57.87,"end":70.454994,"sentiment":"neutral","sentiment_score":-0.12738913922540604},{"text":"And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do.","start":70.515,"end":87.01,"sentiment":"neutral","sentiment_score":-0.3158572897315025},{"text":"And they said we need to use your their model.","start":87.01,"end":89.17,"sentiment":"neutral","sentiment_score":-0.2933772414922714}],"sentiment":"neutral","sentiment_score":-0.23504220517640262,"num_words":97,"start":55.15,"end":89.17},{"sentences":[{"text":"We use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint.","start":89.17,"end":98.375,"sentiment":"neutral","sentiment_score":-0.31487951800227165},{"text":"And I've said, we've you you we had to use your model.","start":98.435005,"end":101.955,"sentiment":"neutral","sentiment_score":-0.26026780530810356},{"text":"We've put the footprints in, and we're waiting.","start":101.955,"end":105.235,"sentiment":"neutral","sentiment_score":-0.24464808404445648},{"text":"It's like the so it's on you.","start":105.235,"end":107.235,"sentiment":"neutral","sentiment_score":-0.30245689834867207},{"text":"It's not on us.","start":107.235,"end":108.375,"sentiment":"neutral","sentiment_score":-0.33076674677431583}],"sentiment":"neutral","sentiment_score":-0.29311458034473553,"num_words":57,"start":89.17,"end":108.375},{"sentences":[{"text":"The problem is if I submit the fortieth 40 track now, even though I've done everything that's correct, because councils come back to me from this other project because of an issue which is on them, not on me, I don't I don't wanna submit something that they're just gonna come back and say, actually, no.","start":108.76,"end":129.825,"sentiment":"negative","sentiment_score":-0.46781811038298265},{"text":"We we just decided that your that the modeling that we've given you is incorrect.","start":129.825,"end":133.605,"sentiment":"negative","sentiment_score":-0.6150617003440857},{"text":"So I I'm just trying to figure out how I I've I've got another meeting with them today to speak to, and I'll follow follow you up about it.","start":134.785,"end":142.49,"sentiment":"neutral","sentiment_score":-0.13995655436582607},{"text":"Sorry.","start":142.49,"end":142.73001,"sentiment":"neutral","sentiment_score":-0.18833960592746735},{"text":"I'll let you know how it goes, but I I don't wanna submit something that's not going to get approved.","start":142.73001,"end":147.63,"sentiment":"negative","sentiment_score":-0.3929599650204182}],"sentiment":"negative","sentiment_score":-0.3928100716491992,"num_words":121,"start":108.76,"end":147.63},{"sentences":[{"text":"And and I don't wanna I don't I don't wanna just go down this path and then you think we're all good, and then you get a response from council saying that there's something 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model, I do everything myself, and it's easy.","start":174.95,"end":182.565,"sentiment":"neutral","sentiment_score":-0.31314651833640206},{"text":"But because we had to use their model, it's made it 10 times harder than it needed to be.","start":182.565,"end":187.145,"sentiment":"negative","sentiment_score":-0.573076910094211},{"text":"So for example, the the what I would usually build is like a one meter by one meter model.","start":187.845,"end":194.02,"sentiment":"neutral","sentiment_score":-0.272646637339341},{"text":"It's a really small fine grid model.","start":194.02,"end":196.18001,"sentiment":"neutral","sentiment_score":-0.260489570243018},{"text":"What they've given us is a four meter by four meter model, which means that it doesn't pick up all the little things in building footprints.","start":196.18001,"end":202.6,"sentiment":"negative","sentiment_score":-0.4008043958590581}],"sentiment":"negative","sentiment_score":-0.3751841293913977,"num_words":98,"start":174.95,"end":202.6},{"sentences":[{"text":"And, you know, we do our best with what we've got, but we're still hamstrung based on their modeling.","start":202.98,"end":208.04501,"sentiment":"negative","sentiment_score":-0.5779325711099725},{"text":"And and I I just with them coming back to me for this other project, it just says to me that they don't really know what they're doing.","start":208.04501,"end":216.785,"sentiment":"negative","sentiment_score":-0.4277063821043287},{"text":"And regardless of whether or not I'm explaining it, Sorry.","start":217.085,"end":222.03,"sentiment":"neutral","sentiment_score":-0.24213135093450547},{"text":"Regardless of whether or not I'm doing it correctly, which I am, they're gonna probably still come back and say, oh, we don't we we don't get this.","start":222.09,"end":228.65,"sentiment":"negative","sentiment_score":-0.499466604420117},{"text":"And so that's why I'm trying to hold off just so that I can but, like, I don't think any more model needs be done.","start":228.65,"end":234.44499,"sentiment":"negative","sentiment_score":-0.5329232144355774}],"sentiment":"negative","sentiment_score":-0.47896323949098585,"num_words":110,"start":202.98,"end":234.44499},{"sentences":[{"text":"I think we've done what we needed to do.","start":234.44499,"end":236.08499,"sentiment":"neutral","sentiment_score":-0.12313303848107655},{"text":"We've we've demonstrated what we needed to do, but I need to get them to understand what they've done or what they've asked us to do before I submit it.","start":236.08499,"end":245.28499,"sentiment":"neutral","sentiment_score":-0.07180474152167639},{"text":"Because if I don't give them that context beforehand and and actually have a conversation with them and be like, you you know, this is what you've asked us to do.","start":245.28499,"end":253.79001,"sentiment":"neutral","sentiment_score":-0.21534392814482411},{"text":"We're actually doing what you've said.","start":253.79001,"end":255.73001,"sentiment":"neutral","sentiment_score":-0.2285277619957924},{"text":"Then then who they might the same thing might happen.","start":256.75,"end":259.71002,"sentiment":"negative","sentiment_score":-0.36259439289569856}],"sentiment":"neutral","sentiment_score":-0.17366409145815428,"num_words":86,"start":234.44499,"end":259.71002},{"sentences":[{"text":"I just don't want it to happen.","start":259.71002,"end":260.75,"sentiment":"negative","sentiment_score":-0.574663519859314},{"text":"I wanna I want once we submit, it's done.","start":260.75,"end":263.09,"sentiment":"neutral","sentiment_score":-0.15089553015099633},{"text":"And that's typically what I've done in the past.","start":263.655,"end":265.65497,"sentiment":"neutral","sentiment_score":-0.12659934245877796},{"text":"And yeah.","start":265.65497,"end":266.53497,"sentiment":"neutral","sentiment_score":-0.06771178171038628},{"text":"Sorry.","start":266.53497,"end":266.935,"sentiment":"neutral","sentiment_score":-0.1154586374759674}],"sentiment":"neutral","sentiment_score":-0.24182073904999665,"num_words":28,"start":259.71002,"end":266.935},{"sentences":[{"text":"It it I I do apologize.","start":266.935,"end":268.63498,"sentiment":"neutral","sentiment_score":-0.14983568092187247},{"text":"Like, we have worked really hard to get this to where it needed to get to, and now we're just stuck with counsel.","start":268.69498,"end":275.735,"sentiment":"neutral","sentiment_score":-0.2559494557587997},{"text":"And and I I don't like yeah.","start":275.735,"end":277.91498,"sentiment":"negative","sentiment_score":-0.43961221831185476},{"text":"Right at this moment in time, we've got a solution.","start":282.8,"end":285.38,"sentiment":"neutral","sentiment_score":-0.09340805895626544},{"text":"I've argued already with council, and they've semi agreed with what I've said.","start":286.0,"end":290.97998,"sentiment":"neutral","sentiment_score":-0.009326552470716147}],"sentiment":"neutral","sentiment_score":-0.18505869267539957,"num_words":59,"start":266.935,"end":290.97998},{"sentences":[{"text":"I'm just wanting to sit down with their water engineer, who's the one who does the final assessment, and I'm going to explain why why this is the problem with their modeling.","start":291.12,"end":299.81497,"sentiment":"neutral","sentiment_score":-0.10395351384067908},{"text":"And that in the future, they need to do better.","start":299.955,"end":302.19498,"sentiment":"negative","sentiment_score":-0.4177556365728378},{"text":"But these ones, we had to use yours, so you have to approve them if we demonstrate what you need.","start":302.19498,"end":307.25497,"sentiment":"neutral","sentiment_score":0.06305912975221872},{"text":"So I I think we're good.","start":309.03,"end":310.63,"sentiment":"neutral","sentiment_score":0.19529036059975624},{"text":"I think we're good, but I don't wanna I wanna make sure they're they're done.","start":310.63,"end":314.55002,"sentiment":"neutral","sentiment_score":-0.22744710743427277}],"sentiment":"neutral","sentiment_score":-0.10220302001808781,"num_words":83,"start":291.12,"end":314.55002},{"sentences":[{"text":"Like, I don't need I don't want them to come back to me.","start":314.55002,"end":317.05002,"sentiment":"negative","sentiment_score":-0.3803242330367749},{"text":"And and this might be I think so.","start":317.51,"end":320.79,"sentiment":"neutral","sentiment_score":0.029137094970792532},{"text":"Yeah.","start":320.79,"end":321.03,"sentiment":"neutral","sentiment_score":0.06744352728128433},{"text":"I should.","start":321.03,"end":321.51,"sentiment":"neutral","sentiment_score":0.07397324219346046},{"text":"He said that he's calling me back.","start":321.51,"end":323.055,"sentiment":"neutral","sentiment_score":0.015484928552593504}],"sentiment":"neutral","sentiment_score":-0.14152689542501204,"num_words":31,"start":314.55002,"end":323.055},{"sentences":[{"text":"He said he's calling me back this afternoon.","start":323.055,"end":324.755,"sentiment":"neutral","sentiment_score":0.01080065785208717},{"text":"He's also he said that he's telling me that he's sorry.","start":326.01498,"end":331.615,"sentiment":"neutral","sentiment_score":-0.0721031960777261},{"text":"That he's gonna get his water engineer to call me as well.","start":331.615,"end":334.975,"sentiment":"neutral","sentiment_score":-0.04035251230622331},{"text":"So that should be yeah.","start":334.975,"end":338.75,"sentiment":"neutral","sentiment_score":0.027080486342310906},{"text":"Absolutely.","start":338.75,"end":339.25,"sentiment":"neutral","sentiment_score":0.02456440031528473}],"sentiment":"neutral","sentiment_score":-0.027864681342868385,"num_words":37,"start":323.055,"end":339.25},{"sentences":[{"text":"Yeah.","start":339.87,"end":340.11,"sentiment":"neutral","sentiment_score":0.02612578123807907},{"text":"Yep.","start":340.11,"end":340.35,"sentiment":"neutral","sentiment_score":0.05495160818099976},{"text":"Yep.","start":340.35,"end":340.85,"sentiment":"neutral","sentiment_score":0.08682124316692352},{"text":"Will do.","start":341.07,"end":341.81,"sentiment":"neutral","sentiment_score":0.21729955077171323},{"text":"No.","start":342.11,"end":342.35,"sentiment":"neutral","sentiment_score":0.05106012523174286}],"sentiment":"neutral","sentiment_score":0.10892630989352863,"num_words":6,"start":339.87,"end":342.35},{"sentences":[{"text":"No worries at all.","start":342.35,"end":342.91,"sentiment":"neutral","sentiment_score":-0.03189133573323488},{"text":"I'm sorry about this.","start":342.91,"end":343.79,"sentiment":"neutral","sentiment_score":-0.13323625177145004},{"text":"But, yeah, it's just I I haven't dealt with this council very much, and it's just killing me.","start":343.79,"end":350.19,"sentiment":"neutral","sentiment_score":-0.2855537955959638},{"text":"It's it's you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling.","start":350.19,"end":359.015,"sentiment":"neutral","sentiment_score":-0.31705453945323825},{"text":"And now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it.","start":359.39502,"end":364.755,"sentiment":"negative","sentiment_score":-0.46208299955596094}],"sentiment":"neutral","sentiment_score":-0.3280757150992199,"num_words":81,"start":342.35,"end":364.755},{"sentences":[{"text":"So, yeah, I I'd I'd it's just yeah.","start":364.755,"end":369.44998,"sentiment":"neutral","sentiment_score":-0.2052543256431818},{"text":"It's it's it's ridiculous.","start":369.44998,"end":370.90997,"sentiment":"negative","sentiment_score":-0.5201143696904182},{"text":"It's ridiculous.","start":370.96997,"end":371.68997,"sentiment":"negative","sentiment_score":-0.5488034188747406},{"text":"You you can't you can't ask it to do something, then we do exactly what they asked for us and then have a problem with it.","start":371.68997,"end":378.96997,"sentiment":"negative","sentiment_score":-0.5295729224498456},{"text":"It's it's not.","start":378.96997,"end":380.205,"sentiment":"negative","sentiment_score":-0.5616945823033651}],"sentiment":"negative","sentiment_score":-0.47149020121541135,"num_words":43,"start":364.755,"end":380.205},{"sentences":[{"text":"It's terrible practice, and it just screams to me that they don't really know what they're doing.","start":380.44498,"end":384.145,"sentiment":"negative","sentiment_score":-0.7039290315964642},{"text":"I'm trying.","start":387.085,"end":387.82498,"sentiment":"neutral","sentiment_score":0.0018975132843479514},{"text":"No.","start":389.72498,"end":389.965,"sentiment":"neutral","sentiment_score":0.0535641610622406},{"text":"No worries at all.","start":389.965,"end":390.76498,"sentiment":"neutral","sentiment_score":0.05647152476012707},{"text":"I will I will give you a call as soon as I get on to 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Yeah. Yeah. Okay. Well, let's hope that you can get to the bottom of it today, tomorrow, and we can get it sorted. Thanks, Alex. Yeah. Okay then. Thanks, Alex. Hope you hope your sound feels better. See you. 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It's Neil McDonald from Turek Avenue in Croydon. Good. How are you? That's okay.\n\nYou're working at home, are you? Oh, you you're sick or someone oh, that's not good. Not good at all. Alex, I'm I'm beginning to despair a little bit with this thing at Croydon. I I was all excited last a week ago last Monday when Maddie sent me through saying all good and everything.\n\nI need to be now on Thursday, nearly two weeks later, and fifteen weeks since we first engaged you to be told that we're not really sure about this. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. So so cut a long story short, what where where are we standing right at this moment in time? Yeah. Yeah.\n\nYeah. Okay. Alright. Well, I'll wait to hear and eagerly so will you have a better idea today, do you think? Yeah.\n\nOkay. Okay. Okay. Okay. Will you contact me as soon as you've spoken to him?\n\nAlright. Thanks, Alex. Thank you. Oh, yeah. Pull your hair.\n\nYeah. Yeah. No. Fair enough. Yeah.\n\nYeah. I know. I know. There's there's it help people. Yeah.\n\nYeah. Okay. Well, let's hope that you can get to the bottom of it today, tomorrow, and we can get it sorted. Thanks, Alex. Yeah.\n\nOkay then. Thanks, Alex. Hope you hope your sound feels better. See you. 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people.","start":366.21,"end":367.83,"sentiment":"neutral","sentiment_score":-0.18607599437236785},{"text":"Yeah.","start":368.45,"end":368.95,"sentiment":"neutral","sentiment_score":-0.1851276457309723}],"sentiment":"neutral","sentiment_score":-0.1855513886971907,"num_words":11,"start":364.85,"end":368.95},{"sentences":[{"text":"Yeah.","start":371.41,"end":371.91,"sentiment":"negative","sentiment_score":-0.35678350925445557},{"text":"Okay.","start":384.235,"end":384.555,"sentiment":"neutral","sentiment_score":-0.1698673963546753},{"text":"Well, let's hope that you can get to the bottom of it today, tomorrow, and we can get it sorted.","start":384.555,"end":388.68,"sentiment":"neutral","sentiment_score":0.08718910999596119},{"text":"Thanks, Alex.","start":388.74,"end":389.56,"sentiment":"positive","sentiment_score":0.568700522184372},{"text":"Yeah.","start":397.53998,"end":397.78,"sentiment":"neutral","sentiment_score":0.06535959243774414}],"sentiment":"neutral","sentiment_score":0.09679567724466324,"num_words":25,"start":371.41,"end":397.78},{"sentences":[{"text":"Okay then.","start":397.78,"end":398.34,"sentiment":"neutral","sentiment_score":0.05332927778363228},{"text":"Thanks, Alex.","start":398.34,"end":399.15997,"sentiment":"neutral","sentiment_score":0.26150958240032196},{"text":"Hope you hope your sound feels better.","start":400.25998,"end":402.00894,"sentiment":"neutral","sentiment_score":-0.002680388944489615},{"text":"See you.","start":404.16895,"end":404.56894,"sentiment":"positive","sentiment_score":0.5886948108673096},{"text":"Bye bye.","start":404.56894,"end":405.30893,"sentiment":"neutral","sentiment_score":0.2560756355524063}],"sentiment":"neutral","sentiment_score":0.15336372603972753,"num_words":15,"start":397.78,"end":405.30893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. It's Kevin with Consulting.\n\nChannel 1: Yeah, Alex. It's Neil McDonald from Turek Avenue in Croydon.\n\nChannel 0: Oh, yes. Hi. How are you going?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm good. Thank you. Sorry.\n\nChannel 1: That's okay.\n\nChannel 0: I'm\n\nChannel 1: You're working at home, are you?\n\nChannel 0: I'm working from home today. My son's a bit sick, so\n\nChannel 1: Oh,\n\nChannel 0: I'm helping out.\n\nChannel 1: you you're sick or someone\n\nChannel 0: Son. My son's sick.\n\nChannel 1: oh, that's not good. Not good at\n\nChannel 0: Yeah.\n\nChannel 1: all.\n\nChannel 0: No.\n\nChannel 1: Alex,\n\nChannel 0: Anyway\n\nChannel 1: I'm I'm beginning to despair\n\nChannel 0: Yeah.\n\nChannel 1: a little bit\n\nChannel 0: Yeah.\n\nChannel 1: with this\n\nChannel 0: So\n\nChannel 1: thing at Croydon. I\n\nChannel 0: Yeah.\n\nChannel 1: I was all excited last a week ago last Monday when Maddie sent\n\nChannel 0: Yeah.\n\nChannel 1: me through saying all good and everything.\n\nChannel 0: Yep.\n\nChannel 1: I need to be now on Thursday, nearly two weeks later, and fifteen weeks since we first engaged you to be told that we're not really sure about this.\n\nChannel 0: Yeah. I and I completely understand. I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling. And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do. And they said we need to use your their model.\n\nWe use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint. And I've said, we've you you we had to use your model. We've put the footprints in, and we're waiting. It's like the so it's on you. It's not on us.\n\nThe problem is if I submit the fortieth 40 track now, even though I've done everything that's correct, because councils come back to me from this other project because of an issue which is on them, not on me, I don't I don't wanna submit something that they're just gonna come back and say, actually, no. We we just decided that your that the modeling that we've given you is incorrect. So I I'm just trying to figure out how I I've I've got another meeting with them today to speak\n\nChannel 1: Yeah.\n\nChannel 0: to, and I'll follow follow you up about it. Sorry. I'll let you know how it goes, but I I don't wanna submit something that's not going to get approved. And\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: I don't wanna I don't I don't wanna just go down this path and then you think we're all good, and then you get a response from council saying that there's something wrong. And I I just\n\nChannel 1: Yeah.\n\nChannel 0: don't want that to happen. And I'm I'm I'm a bit tired because I could have fixed finished this ages ago if they hadn't let me use our own model. But they said we have to use this. So this is it's it's we're in a we're in a really impossible situation. I I I haven't ever been in this situation before because usually I build the model, I run the model, I do everything myself, and it's easy.\n\nBut because we had to use their model, it's made it 10 times harder than it needed to be. So for example, the the what I would usually build is like a one meter by one meter model. It's a really small fine grid model. What they've given us is a four meter by four meter model, which means that it doesn't pick up all the little things in building footprints. And, you know, we do our best with what we've got, but we're still hamstrung based on their modeling.\n\nAnd and I I just with them coming back to me for this other project, it just says to me that they don't really know what they're doing. And regardless of whether or not I'm explaining it, Sorry. Regardless of whether or not I'm doing it correctly, which I am, they're gonna probably still come back and say, oh, we don't we we don't get this. And so that's why I'm trying to hold off just so that I can but, like, I don't think any more model needs be done. I think we've done what we needed to do.\n\nWe've we've demonstrated what we needed to do, but I need to get them to understand what they've done or what they've asked us to do before I submit it. Because if I don't give them that context beforehand and and actually have a conversation with them and be like, you you know, this is what you've asked us to do. We're actually doing what you've said. Then then who they might the same thing might happen. I just don't want it to happen.\n\nI wanna I want once we submit, it's done. And\n\nChannel 1: Yeah.\n\nChannel 0: that's typically what I've done in the past. And yeah. Sorry. It it I I do apologize. Like, we have worked really hard to get this to where it needed to get\n\nChannel 1: Yeah.\n\nChannel 0: to, and now we're just stuck with counsel. And and I I don't like yeah.\n\nChannel 1: So so cut a long story short, what where where are we standing right at this moment in time?\n\nChannel 0: Right at this moment in time, we've got a solution. I've argued already with council, and they've semi agreed with what I've said. I'm just wanting to sit down with their water engineer, who's the one who does the final assessment,\n\nChannel 1: Yeah.\n\nChannel 0: and I'm going to explain why why this is the problem with their modeling. And that in the future, they need to do better. But\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: these ones, we had to use yours, so you have to approve them if we demonstrate what you need.\n\nChannel 1: Okay. Alright. Well, I'll wait\n\nChannel 0: So\n\nChannel 1: to hear\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: I think\n\nChannel 1: eagerly\n\nChannel 0: we're good. I think we're good, but I don't wanna I wanna make sure they're they're done. Like, I don't need I don't want them to come back to me.\n\nChannel 1: so\n\nChannel 0: And\n\nChannel 1: will you have\n\nChannel 0: and\n\nChannel 1: a\n\nChannel 0: this\n\nChannel 1: better\n\nChannel 0: might\n\nChannel 1: idea\n\nChannel 0: be\n\nChannel 1: today, do you think?\n\nChannel 0: I think so. Yeah. I should.\n\nChannel 1: Yeah.\n\nChannel 0: He said that he's\n\nChannel 1: Okay.\n\nChannel 0: calling me back. He said he's calling\n\nChannel 1: Okay.\n\nChannel 0: me back this afternoon.\n\nChannel 1: Okay.\n\nChannel 0: He's also he said that he's telling me that he's sorry. That he's gonna get his water engineer to call me as well. So\n\nChannel 1: Okay. Will you\n\nChannel 0: that\n\nChannel 1: contact\n\nChannel 0: should be\n\nChannel 1: me as soon as you've\n\nChannel 0: yeah.\n\nChannel 1: spoken\n\nChannel 0: Absolutely.\n\nChannel 1: to him?\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Thanks,\n\nChannel 0: Will do.\n\nChannel 1: Alex. Thank\n\nChannel 0: No.\n\nChannel 1: you.\n\nChannel 0: No worries at all. I'm sorry about this. But, yeah, it's just\n\nChannel 1: Oh,\n\nChannel 0: I I\n\nChannel 1: yeah.\n\nChannel 0: haven't\n\nChannel 1: Pull\n\nChannel 0: dealt\n\nChannel 1: your\n\nChannel 0: with\n\nChannel 1: hair.\n\nChannel 0: this council\n\nChannel 1: Yeah.\n\nChannel 0: very much, and it's just killing me. It's it's\n\nChannel 1: Yeah. No. Fair enough.\n\nChannel 0: you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling. And\n\nChannel 1: Yeah.\n\nChannel 0: now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it. So,\n\nChannel 1: Yeah. I know. I know.\n\nChannel 0: yeah,\n\nChannel 1: There's there's\n\nChannel 0: I\n\nChannel 1: it help people.\n\nChannel 0: I'd I'd\n\nChannel 1: Yeah.\n\nChannel 0: it's just yeah. It's it's it's ridiculous. It's ridiculous.\n\nChannel 1: Yeah.\n\nChannel 0: You you can't you can't ask it to do something, then we do exactly what they asked for us and then have a problem with it. It's it's not. It's terrible practice, and it just screams to me that they don't really know what they're doing.\n\nChannel 1: Okay. Well, let's hope that you can get to the bottom of it today, tomorrow,\n\nChannel 0: I'm trying.\n\nChannel 1: and we can get it sorted. Thanks, Alex.\n\nChannel 0: No. No worries at all. I will I will give you a call as soon as I get on to them. Look. If they can give me a callback today,\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: Okay then.\n\nChannel 0: call\n\nChannel 1: Thanks, Alex.\n\nChannel 0: them this afternoon anyway.\n\nChannel 1: Hope you hope your\n\nChannel 0: No\n\nChannel 1: sound feels\n\nChannel 0: worries.\n\nChannel 1: better.\n\nChannel 0: Alright. Cheers. Thank you. Thank\n\nChannel 1: See you.\n\nChannel 0: you.\n\nChannel 1: Bye bye.\n\nChannel 0: You too. See you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.026778340339660645},{"text":"Alex speaking.","start":1.52,"end":2.08,"sentiment":"neutral","sentiment_score":0.023610584437847137},{"text":"It's Kevin with Consulting.","start":2.08,"end":3.22,"sentiment":"neutral","sentiment_score":0.040182518772780895}],"sentiment":"neutral","sentiment_score":0.033532797758068354,"channel":0,"num_words":7,"start":1.1999999,"end":3.22},{"sentences":[{"text":"Yeah, Alex.","start":3.76,"end":4.48,"sentiment":"neutral","sentiment_score":0.03751225583255291},{"text":"It's Neil McDonald from Turek Avenue in Croydon.","start":4.48,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.046832220163196325}],"sentiment":"neutral","sentiment_score":0.04496822729706764,"channel":1,"num_words":10,"start":3.76,"end":7.3799996},{"sentences":[{"text":"Oh, 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I'm beginning to despair","start":29.300001,"end":31.080002,"sentiment":"negative","sentiment_score":-0.5124774396419525}],"sentiment":"negative","sentiment_score":-0.5124774396419525,"channel":1,"num_words":5,"start":29.300001,"end":31.080002},{"sentences":[{"text":"Yeah.","start":31.92,"end":32.42,"sentiment":"neutral","sentiment_score":-0.2134903371334076}],"sentiment":"neutral","sentiment_score":-0.2134903371334076,"channel":0,"num_words":1,"start":31.92,"end":32.42},{"sentences":[{"text":"a little bit","start":32.02,"end":32.66,"sentiment":"neutral","sentiment_score":-0.13786419729391733}],"sentiment":"neutral","sentiment_score":-0.13786419729391733,"channel":1,"num_words":3,"start":32.02,"end":32.66},{"sentences":[{"text":"Yeah.","start":32.48,"end":32.88,"sentiment":"neutral","sentiment_score":-0.04144838824868202}],"sentiment":"neutral","sentiment_score":-0.04144838824868202,"channel":0,"num_words":1,"start":32.48,"end":32.88},{"sentences":[{"text":"with 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Thursday, nearly two weeks later, and fifteen weeks since we first engaged you to be told that we're not really sure about this.","start":41.365,"end":54.09,"sentiment":"neutral","sentiment_score":-0.20756862775005144}],"sentiment":"neutral","sentiment_score":-0.20756862775005144,"channel":1,"num_words":29,"start":41.365,"end":54.09},{"sentences":[{"text":"Yeah.","start":55.15,"end":55.65,"sentiment":"neutral","sentiment_score":-0.04178992658853531},{"text":"I and I completely understand.","start":55.87,"end":57.57,"sentiment":"neutral","sentiment_score":-0.01632075160741806},{"text":"I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling.","start":57.87,"end":70.454994,"sentiment":"neutral","sentiment_score":-0.12738913922540604},{"text":"And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do.","start":70.515,"end":87.01,"sentiment":"neutral","sentiment_score":-0.3158572897315025},{"text":"And they said we need to use your their model.","start":87.01,"end":89.17,"sentiment":"neutral","sentiment_score":-0.2933772414922714}],"sentiment":"neutral","sentiment_score":-0.23504220517640262,"channel":0,"num_words":97,"start":55.15,"end":89.17},{"sentences":[{"text":"We use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint.","start":89.17,"end":98.375,"sentiment":"neutral","sentiment_score":-0.31487951800227165},{"text":"And I've said, we've you you we had to use your model.","start":98.435005,"end":101.955,"sentiment":"neutral","sentiment_score":-0.26026780530810356},{"text":"We've put the footprints in, and we're 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Okay.","start_word":1050,"end_word":1067,"intents":[{"intent":"Request call back","confidence_score":0.0878025}]},{"text":"you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling. And Yeah. now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it. So, Yeah.","start_word":1158,"end_word":1213,"intents":[{"intent":"Discuss project alternatives","confidence_score":0.00018020594}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. It's Kevin with Consulting. Yeah, Alex. It's Neil McDonald from Turek Avenue in Croydon. Oh, yes. Hi. How are you going?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.09237340837717056},{"text":"Good. How are you? I'm good. Thank you.","start_word":24,"end_word":31,"sentiment":"positive","sentiment_score":0.5052117705345154},{"text":"Sorry. That's okay. I'm You're working at home, are you? I'm working from home today. My son's a bit sick, so Oh, I'm helping out. you you're sick or someone Son.","start_word":32,"end_word":62,"sentiment":"neutral","sentiment_score":-0.1081518679857254},{"text":"My son's sick. oh, that's not good. Not good at Yeah.","start_word":63,"end_word":73,"sentiment":"negative","sentiment_score":-0.4919595718383789},{"text":"all. No.","start_word":74,"end_word":75,"sentiment":"neutral","sentiment_score":-0.23391413688659668},{"text":"Alex, Anyway I'm I'm beginning to despair Yeah.","start_word":76,"end_word":83,"sentiment":"negative","sentiment_score":-0.38174182176589966},{"text":"a little bit Yeah. with this So thing at Croydon. I Yeah. I was all excited last a week ago last Monday when Maddie sent Yeah. me through saying all good and everything. Yep. I need to be now on Thursday, nearly two weeks later, and fifteen weeks since we first engaged you to be told that we're not really sure about this. Yeah. I and I completely understand. I I had a phone call yesterday with council to to because we've got another assessment with them, which we submitted, and they've come back with the question about the modeling. And I came back to them saying that we use the modeling that you asked us to use, and they've said and I'm waiting for them to give us the all clear because, essentially, it's I'm a bit frustrated with them because we asked them what we needed to do. And they said we need to use your their model. We use their model, demonstrated everything, and, yeah, they've come back again saying that the results from the model are incorrect sorry, don't represent the footprint. And I've said, we've you you we had to use your model. We've put the footprints in, and we're waiting. It's like the so it's on you.","start_word":84,"end_word":296,"sentiment":"neutral","sentiment_score":-0.1984957456588745},{"text":"It's not on us. The problem is if I submit the fortieth 40 track now, even though I've done everything that's correct, because councils come back to me from this other project because of an issue which is on them, not on me, I don't I don't wanna submit something that they're just gonna come back and say, actually, no. We we just decided that your that the modeling that we've given you is incorrect.","start_word":297,"end_word":371,"sentiment":"negative","sentiment_score":-0.4857341066996256},{"text":"So I I'm just trying to figure out how I I've I've got another meeting with them today to speak Yeah. to, and I'll follow follow you up about it. Sorry.","start_word":372,"end_word":402,"sentiment":"neutral","sentiment_score":-0.13537582755088806},{"text":"I'll let you know how it goes, but I I don't wanna submit something that's not going to get approved.","start_word":403,"end_word":422,"sentiment":"negative","sentiment_score":-0.4041789770126343},{"text":"And Yeah. and Yeah.","start_word":423,"end_word":426,"sentiment":"neutral","sentiment_score":-0.2418878972530365},{"text":"I don't wanna I don't I don't wanna just go down this path and then you think we're all good, and then you get a response from council saying that there's something wrong. And I I just Yeah. don't want that to happen. And I'm I'm I'm a bit tired because I could have fixed finished this ages ago if they hadn't let me use our own model. But they said we have to use this. So this is it's it's we're in a we're in a really impossible situation.","start_word":427,"end_word":516,"sentiment":"negative","sentiment_score":-0.5271845459938049},{"text":"I I I haven't ever been in this situation before because usually I build the model, I run the model, I do everything myself, and it's easy.","start_word":517,"end_word":543,"sentiment":"neutral","sentiment_score":-0.307775616645813},{"text":"But because we had to use their model, it's made it 10 times harder than it needed to be.","start_word":544,"end_word":562,"sentiment":"negative","sentiment_score":-0.5769338011741638},{"text":"So for example, the the what I would usually build is like a one meter by one meter model. It's a really small fine grid model.","start_word":563,"end_word":588,"sentiment":"neutral","sentiment_score":-0.2652929127216339},{"text":"What they've given us is a four meter by four meter model, which means that it doesn't pick up all the little things in building footprints. And, you know, we do our best with what we've got, but we're still hamstrung based on their modeling. And and I I just with them coming back to me for this other project, it just says to me that they don't really know what they're doing.","start_word":589,"end_word":661,"sentiment":"negative","sentiment_score":-0.4810562631855272},{"text":"And regardless of whether or not I'm explaining it, Sorry.","start_word":662,"end_word":671,"sentiment":"neutral","sentiment_score":-0.2452554702758789},{"text":"Regardless of whether or not I'm doing it correctly, which I am, they're gonna probably still come back and say, oh, we don't we we don't get this. And so that's why I'm trying to hold off just so that I can but, like, I don't think any more model needs be done.","start_word":672,"end_word":724,"sentiment":"negative","sentiment_score":-0.5160075426101685},{"text":"I think we've done what we needed to do. We've we've demonstrated what we needed to do, but I need to get them to understand what they've done or what they've asked us to do before I submit it. Because if I don't give them that context beforehand and and actually have a conversation with them and be like, you you know, this is what you've asked us to do. We're actually doing what you've said.","start_word":725,"end_word":800,"sentiment":"neutral","sentiment_score":-0.14782753586769104},{"text":"Then then who they might the same thing might happen. I just don't want it to happen.","start_word":801,"end_word":817,"sentiment":"negative","sentiment_score":-0.46246418356895447},{"text":"I wanna I want once we submit, it's done. And Yeah. that's typically what I've done in the past. And yeah. Sorry. It it I I do apologize. Like, we have worked really hard to get this to where it needed to get Yeah. to, and now we're just stuck with counsel.","start_word":818,"end_word":869,"sentiment":"neutral","sentiment_score":-0.1759641170501709},{"text":"And and I I don't like yeah.","start_word":870,"end_word":876,"sentiment":"negative","sentiment_score":-0.4467674791812897},{"text":"So so cut a long story short, what where where are we standing right at this moment in time? Right at this moment in time, we've got a solution. I've argued already with council, and they've semi agreed with what I've said. I'm just wanting to sit down with their water engineer, who's the one who does the final assessment, Yeah. and I'm going to explain why why this is the problem with their modeling.","start_word":877,"end_word":951,"sentiment":"neutral","sentiment_score":-0.11044500023126602},{"text":"And that in the future, they need to do better.","start_word":952,"end_word":961,"sentiment":"negative","sentiment_score":-0.4079452455043793},{"text":"But Yeah. Yeah. these ones, we had to use yours, so you have to approve them if we demonstrate what you need. Okay. Alright. Well, I'll wait So to hear I and I think eagerly we're good. I think we're good, but I don't wanna I wanna make sure they're they're done.","start_word":962,"end_word":1013,"sentiment":"neutral","sentiment_score":-0.006992395394123518},{"text":"Like, I don't need I don't want them to come back to me.","start_word":1014,"end_word":1026,"sentiment":"negative","sentiment_score":-0.37043800950050354},{"text":"so And will you have and a this better might idea be today, do you think? I think so. Yeah. I should. Yeah. He said that he's Okay. calling me back. He said he's calling Okay. me back this afternoon. Okay. He's also he said that he's telling me that he's sorry. That he's gonna get his water engineer to call me as well. So Okay. Will you that contact should be me as soon as you've yeah. spoken Absolutely. to him? Yeah. Alright. Yep. Yep. Thanks, Will do. Alex. Thank No. you. No worries at all. I'm sorry about this. But, yeah, it's just Oh, I I yeah. haven't Pull dealt your with hair. this council Yeah.","start_word":1027,"end_word":1144,"sentiment":"neutral","sentiment_score":-0.0117636788636446},{"text":"very much, and it's just killing me.","start_word":1145,"end_word":1151,"sentiment":"negative","sentiment_score":-0.6015384197235107},{"text":"It's it's Yeah. No. Fair enough. you you know, this is this is both of these projects, we quoted quite a lot less than what we would because we thought we could just use their modeling. And Yeah.","start_word":1152,"end_word":1189,"sentiment":"neutral","sentiment_score":-0.29114049673080444},{"text":"now it's just turned out that their modeling is shit out, and and we can't and and they're not even accepting it.","start_word":1190,"end_word":1211,"sentiment":"negative","sentiment_score":-0.4744352698326111},{"text":"So, Yeah. I know. I know. yeah, There's there's I it help people. I'd I'd Yeah. it's just yeah.","start_word":1212,"end_word":1230,"sentiment":"neutral","sentiment_score":-0.19105346500873568},{"text":"It's it's it's ridiculous. It's ridiculous. Yeah. You you can't you can't ask it to do something, then we do exactly what they asked for us and then have a problem with it. It's it's not. It's terrible practice, and it just screams to me that they don't really know what they're doing.","start_word":1231,"end_word":1283,"sentiment":"negative","sentiment_score":-0.580245852470398},{"text":"Okay. Well, let's hope that you can get to the bottom of it today, tomorrow, I'm trying. and we can get it sorted.","start_word":1284,"end_word":1306,"sentiment":"neutral","sentiment_score":0.06486941596655094},{"text":"Thanks, Alex.","start_word":1307,"end_word":1308,"sentiment":"positive","sentiment_score":0.5687005519866943},{"text":"No. No worries at all. I will I will give you a call as soon as I get on to them. Look. If they can give me a callback today, Yeah. I'll Okay then. call Thanks, Alex. them this afternoon anyway. Hope you hope your No sound feels worries. better. Alright.","start_word":1309,"end_word":1359,"sentiment":"neutral","sentiment_score":0.0799800232052803},{"text":"Cheers. Thank you. Thank See you. you.","start_word":1360,"end_word":1366,"sentiment":"positive","sentiment_score":0.5432402491569519},{"text":"Bye bye. You too. See you.","start_word":1367,"end_word":1372,"sentiment":"neutral","sentiment_score":0.27022767066955566}],"average":{"sentiment":"neutral","sentiment_score":-0.2399303459213349}}}}