{"metadata":{"transaction_key":"deprecated","request_id":"019ec8f6-5abe-7e61-a5f6-5d68bb160af4","sha256":"b631684ef3dbec8ac3b2b551a6437d941a0305ad7094ccee8ccdcf55024e2a82","created":"2026-06-15T01:47:30.101Z","duration":50.759937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":183,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":201},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":201,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good morning. Is this Toni? Hi, ma'am. Thank you so much for answering. This is not Toni? This is Emmy. Mhmm. Oh, alright. No problem. I can go ahead and call you back. Or Danielle would call her him back later. Around what time is the perfect time, ma'am? Of course. Of course. No problem. Alright. Thank you. Take care. Are you you mean, you want my inform","confidence":0.99902344,"words":[{"word":"hello","start":3.52,"end":4.02,"confidence":0.9777832,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006451213266700506},{"word":"hi","start":4.56,"end":4.96,"confidence":0.8520508,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1522907316684723},{"word":"good","start":4.96,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3307751417160034},{"word":"morning","start":5.2799997,"end":5.7599998,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.25906258821487427},{"word":"is","start":5.7599998,"end":6.0,"confidence":0.98828125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08415732532739639},{"word":"this","start":6.0,"end":6.24,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05591611564159393},{"word":"toni","start":6.24,"end":6.74,"confidence":0.8343099,"punctuated_word":"Toni?","sentiment":"neutral","sentiment_score":0.05632314831018448},{"word":"hi","start":8.639999,"end":8.96,"confidence":0.97265625,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.02202749252319336},{"word":"ma'am","start":8.96,"end":9.28,"confidence":0.99975586,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":-0.10511040687561037},{"word":"thank","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.10268650949001312},{"word":"you","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14126405119895935},{"word":"so","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1073773205280304},{"word":"much","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.03562571853399277},{"word":"for","start":9.92,"end":10.16,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00971020758152008},{"word":"answering","start":10.16,"end":10.66,"confidence":0.97802734,"punctuated_word":"answering.","sentiment":"neutral","sentiment_score":-0.029453033581376076},{"word":"this","start":12.16,"end":12.4,"confidence":0.72314453,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0431658998131752},{"word":"is","start":12.4,"end":12.559999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03239041939377785},{"word":"not","start":12.559999,"end":12.799999,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0670330822467804},{"word":"toni","start":12.799999,"end":13.299999,"confidence":0.992513,"punctuated_word":"Toni?","sentiment":"neutral","sentiment_score":-0.058233797550201416},{"word":"this","start":16.185,"end":16.345001,"confidence":0.63183594,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10712192207574844},{"word":"is","start":16.345001,"end":16.585001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07108048349618912},{"word":"emmy","start":16.585001,"end":17.085001,"confidence":0.6533203,"punctuated_word":"Emmy.","sentiment":"neutral","sentiment_score":-0.07900142669677734},{"word":"mhmm","start":19.705,"end":20.205,"confidence":0.89868164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019564572721719745},{"word":"oh","start":20.985,"end":21.145,"confidence":0.9355469,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.002941087819635868},{"word":"alright","start":21.145,"end":21.545,"confidence":0.99902344,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.0024092167150229216},{"word":"no","start":21.545,"end":21.785,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.02305072918534279},{"word":"problem","start":21.785,"end":22.185001,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.015790361911058426},{"word":"i","start":22.185001,"end":22.345001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008426979184150696},{"word":"can","start":22.345001,"end":22.585,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.001306876540184021},{"word":"go","start":22.585,"end":22.745,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.014578863978385924},{"word":"ahead","start":22.745,"end":22.905,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.05025281384587288},{"word":"and","start":22.905,"end":23.065,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024408645927906036},{"word":"call","start":23.065,"end":23.225,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.014635421335697174},{"word":"you","start":23.225,"end":23.385,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008128121495246887},{"word":"back","start":23.385,"end":23.785,"confidence":0.74609375,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.023400289937853813},{"word":"or","start":23.785,"end":24.285,"confidence":0.9970703,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.006174735724925995},{"word":"danielle","start":24.665,"end":25.165,"confidence":0.38964844,"punctuated_word":"Danielle","sentiment":"neutral","sentiment_score":-0.005190571770071983},{"word":"would","start":25.945,"end":26.265,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0023370571434497833},{"word":"call","start":26.265,"end":26.505001,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.014172777533531187},{"word":"her","start":26.505001,"end":26.744999,"confidence":0.9980469,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.016696512699127197},{"word":"him","start":26.904999,"end":27.145,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.01861308142542839},{"word":"back","start":27.145,"end":27.645,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.008863691240549088},{"word":"later","start":27.705,"end":28.205,"confidence":0.9995117,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.009725715965032578},{"word":"around","start":30.33,"end":30.73,"confidence":0.9472656,"punctuated_word":"Around","sentiment":"neutral","sentiment_score":0.08412616699934006},{"word":"what","start":30.73,"end":30.89,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.08242064714431763},{"word":"time","start":30.89,"end":31.130001,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08251962065696716},{"word":"is","start":31.130001,"end":31.29,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0939883589744568},{"word":"the","start":31.29,"end":31.45,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0965757891535759},{"word":"perfect","start":31.45,"end":31.85,"confidence":1.0,"punctuated_word":"perfect","sentiment":"neutral","sentiment_score":0.12597540020942688},{"word":"time","start":31.85,"end":32.33,"confidence":0.9995117,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.10783763229846954},{"word":"ma'am","start":32.33,"end":32.83,"confidence":0.9995117,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.12444041669368744},{"word":"of","start":41.45,"end":41.690002,"confidence":0.9277344,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.06811033189296722},{"word":"course","start":41.690002,"end":42.010002,"confidence":0.9980469,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.09550131112337112},{"word":"of","start":42.010002,"end":42.25,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.09602390229701996},{"word":"course","start":42.25,"end":42.65,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.1163339465856552},{"word":"no","start":42.65,"end":42.97,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20134977996349335},{"word":"problem","start":42.97,"end":43.47,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2571300268173218},{"word":"alright","start":44.214878,"end":44.714878,"confidence":0.86938477,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2463461458683014},{"word":"thank","start":44.854877,"end":45.174877,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5131186842918396},{"word":"you","start":45.174877,"end":45.674877,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4785687029361725},{"word":"take","start":45.734875,"end":45.974876,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3584396243095398},{"word":"care","start":45.974876,"end":46.474876,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.29085928201675415},{"word":"are","start":48.614876,"end":48.774876,"confidence":0.35498047,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.08803985267877579},{"word":"you","start":48.774876,"end":48.934875,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07487409561872482},{"word":"you","start":49.174877,"end":49.254875,"confidence":0.8574219,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054635241627693176},{"word":"mean","start":49.254875,"end":49.494877,"confidence":0.7680664,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.06256671994924545},{"word":"you","start":49.494877,"end":49.654877,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.051792655140161514},{"word":"want","start":49.654877,"end":49.894875,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.03756188601255417},{"word":"my","start":49.894875,"end":50.294876,"confidence":0.9902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.056796763092279434},{"word":"inform","start":50.294876,"end":50.759937,"confidence":0.6044922,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.044106438755989075}],"paragraphs":{"transcript":"\nHello? Hi. Good morning. Is this Toni? Hi, ma'am.\n\nThank you so much for answering. This is not Toni? This is Emmy. Mhmm. Oh, alright.\n\nNo problem. I can go ahead and call you back. Or Danielle would call her him back later. Around what time is the perfect time, ma'am? Of course.\n\nOf course. No problem. Alright. Thank you. Take care.\n\nAre you you mean, you want my inform","paragraphs":[{"sentences":[{"text":"Hello?","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.006451213266700506},{"text":"Hi.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.1522907316684723},{"text":"Good morning.","start":4.96,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.29491886496543884},{"text":"Is this Toni?","start":5.7599998,"end":6.74,"sentiment":"neutral","sentiment_score":0.06546552975972493},{"text":"Hi, ma'am.","start":8.639999,"end":9.28,"sentiment":"neutral","sentiment_score":-0.06356894969940186}],"sentiment":"neutral","sentiment_score":0.09087092941626906,"num_words":9,"start":3.52,"end":9.28},{"sentences":[{"text":"Thank you so much for answering.","start":9.28,"end":10.66,"sentiment":"neutral","sentiment_score":-0.05914423397431771},{"text":"This is not Toni?","start":12.16,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.050205799750983715},{"text":"This is Emmy.","start":16.185,"end":17.085001,"sentiment":"neutral","sentiment_score":-0.0857346107562383},{"text":"Mhmm.","start":19.705,"end":20.205,"sentiment":"neutral","sentiment_score":-0.019564572721719745},{"text":"Oh, alright.","start":20.985,"end":21.545,"sentiment":"neutral","sentiment_score":-0.002675152267329395}],"sentiment":"neutral","sentiment_score":-0.05236295702343341,"num_words":16,"start":9.28,"end":21.545},{"sentences":[{"text":"No problem.","start":21.545,"end":22.185001,"sentiment":"neutral","sentiment_score":-0.0036301836371421814},{"text":"I can go ahead and call you back.","start":22.185001,"end":23.785,"sentiment":"neutral","sentiment_score":0.01814225153066218},{"text":"Or Danielle would call her him back later.","start":23.785,"end":28.205,"sentiment":"neutral","sentiment_score":-0.006246655015274882},{"text":"Around what time is the perfect time, ma'am?","start":30.33,"end":32.83,"sentiment":"neutral","sentiment_score":0.09973550401628017},{"text":"Of course.","start":41.45,"end":42.010002,"sentiment":"neutral","sentiment_score":0.08180582150816917}],"sentiment":"neutral","sentiment_score":0.03747857428554978,"num_words":28,"start":21.545,"end":42.010002},{"sentences":[{"text":"Of course.","start":42.010002,"end":42.65,"sentiment":"neutral","sentiment_score":0.10617892444133759},{"text":"No problem.","start":42.65,"end":43.47,"sentiment":"neutral","sentiment_score":0.22923990339040756},{"text":"Alright.","start":44.214878,"end":44.714878,"sentiment":"neutral","sentiment_score":0.2463461458683014},{"text":"Thank you.","start":44.854877,"end":45.674877,"sentiment":"positive","sentiment_score":0.49584369361400604},{"text":"Take care.","start":45.734875,"end":46.474876,"sentiment":"neutral","sentiment_score":0.324649453163147}],"sentiment":"neutral","sentiment_score":0.28424112167623306,"num_words":9,"start":42.010002,"end":46.474876},{"sentences":[{"text":"Are you you mean, you want my inform","start":48.614876,"end":50.759937,"sentiment":"neutral","sentiment_score":0.05879670660942793}],"sentiment":"neutral","sentiment_score":0.05879670660942793,"num_words":8,"start":48.614876,"end":50.759937}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. Hi. No. This is not Tony. Yeah. Uh-huh. Can I know who is speaking? He's not available now, but Uh-huh. Hello? Uh-huh. Okay. Yes. Yes. Yes. Okay. I do not have the details, but I can share your detail. If he's available, he can call you back. Will that be fine? Okay.","confidence":0.98950195,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.9802246,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005293551832437515},{"word":"hello","start":4.0,"end":4.5,"confidence":0.9707031,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018275493755936623},{"word":"yeah","start":5.3599997,"end":5.8599997,"confidence":0.75,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14258697628974917},{"word":"hi","start":5.92,"end":6.42,"confidence":0.67041016,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07717996835708618},{"word":"no","start":8.639999,"end":8.96,"confidence":0.7578125,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11002320796251296},{"word":"this","start":8.96,"end":9.2,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.14319556951522827},{"word":"is","start":9.2,"end":9.28,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07145966589450836},{"word":"not","start":9.28,"end":9.599999,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17441484332084656},{"word":"tony","start":9.599999,"end":9.92,"confidence":0.723999,"punctuated_word":"Tony.","sentiment":"neutral","sentiment_score":-0.10969612002372742},{"word":"yeah","start":9.92,"end":10.42,"confidence":0.751709,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024608494713902473},{"word":"uh-huh","start":11.84,"end":12.225,"confidence":0.9785156,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.03284990414977074},{"word":"can","start":12.465,"end":12.625,"confidence":0.96972656,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.06685429066419601},{"word":"i","start":12.625,"end":12.705,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06914553791284561},{"word":"know","start":12.705,"end":13.1050005,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05000007897615433},{"word":"who","start":13.1050005,"end":13.185,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.05334900692105293},{"word":"is","start":13.185,"end":13.425,"confidence":0.9375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.060181282460689545},{"word":"speaking","start":13.425,"end":13.925,"confidence":0.9995117,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.052719634026288986},{"word":"he's","start":15.265,"end":15.505,"confidence":0.6608887,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.09682141244411469},{"word":"not","start":15.505,"end":15.905001,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11183501780033112},{"word":"available","start":15.905001,"end":16.405,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.13781042397022247},{"word":"now","start":16.545,"end":16.945,"confidence":0.78759766,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.09094569087028503},{"word":"but","start":16.945,"end":17.445,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06186198815703392},{"word":"uh-huh","start":18.385,"end":18.885,"confidence":0.977832,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.05840873718261719},{"word":"hello","start":21.585,"end":22.085,"confidence":0.7758789,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.026435021311044693},{"word":"uh-huh","start":26.625,"end":26.94,"confidence":0.99248046,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.012375503778457642},{"word":"okay","start":28.62,"end":29.02,"confidence":0.78027344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.057078201323747635},{"word":"yes","start":29.02,"end":29.42,"confidence":0.6966553,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0722711831331253},{"word":"yes","start":29.42,"end":29.66,"confidence":0.98950195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08233305811882019},{"word":"yes","start":29.66,"end":30.16,"confidence":0.9152832,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09139212965965272},{"word":"okay","start":33.82,"end":34.32,"confidence":0.8371582,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03434132784605026},{"word":"i","start":34.38,"end":34.62,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009481869637966156},{"word":"do","start":34.62,"end":34.78,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.027619339525699615},{"word":"not","start":34.78,"end":35.02,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03789377957582474},{"word":"have","start":35.02,"end":35.260002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04194909334182739},{"word":"the","start":35.260002,"end":35.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03404194116592407},{"word":"details","start":35.5,"end":35.9,"confidence":0.94140625,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.04943883791565895},{"word":"but","start":35.9,"end":36.14,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06235191598534584},{"word":"i","start":36.14,"end":36.22,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02185298129916191},{"word":"can","start":36.22,"end":36.46,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02037658169865608},{"word":"share","start":36.46,"end":36.7,"confidence":0.8691406,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.01682981848716736},{"word":"your","start":36.7,"end":36.86,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006049182265996933},{"word":"detail","start":36.86,"end":37.260002,"confidence":0.6784668,"punctuated_word":"detail.","sentiment":"neutral","sentiment_score":0.01166592724621296},{"word":"if","start":37.260002,"end":37.5,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04422319680452347},{"word":"he's","start":37.5,"end":37.74,"confidence":0.93847656,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.0369361899793148},{"word":"available","start":37.74,"end":38.22,"confidence":0.99609375,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.03971082344651222},{"word":"he","start":38.22,"end":38.38,"confidence":0.9091797,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.04742300137877464},{"word":"can","start":38.38,"end":38.62,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.038993753492832184},{"word":"call","start":38.62,"end":38.78,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02076409012079239},{"word":"you","start":38.78,"end":38.940002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013300836086273192},{"word":"back","start":38.940002,"end":39.18,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.028435513377189636},{"word":"will","start":39.18,"end":39.34,"confidence":0.97998047,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":0.07323802262544632},{"word":"that","start":39.34,"end":39.58,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12848657369613647},{"word":"be","start":39.58,"end":39.739998,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08043558895587921},{"word":"fine","start":39.739998,"end":39.974876,"confidence":0.9909668,"punctuated_word":"fine?","sentiment":"neutral","sentiment_score":0.059582795947790146},{"word":"okay","start":44.614876,"end":45.114876,"confidence":0.75341797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.320817768573761}],"paragraphs":{"transcript":"\nHello? Hello? Yeah. Hi. No.\n\nThis is not Tony. Yeah. Uh-huh. Can I know who is speaking? He's not available now, but Uh-huh.\n\nHello? Uh-huh. Okay. Yes. Yes.\n\nYes. Okay. I do not have the details, but I can share your detail. If he's available, he can call you back. Will that be fine?\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.005293551832437515},{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.018275493755936623},{"text":"Yeah.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14258697628974917},{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.07717996835708618},{"text":"No.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.11002320796251296}],"sentiment":"neutral","sentiment_score":0.02666255645453931,"num_words":5,"start":1.1999999,"end":8.96},{"sentences":[{"text":"This is not Tony.","start":8.96,"end":9.92,"sentiment":"neutral","sentiment_score":-0.12469154968857765},{"text":"Yeah.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.024608494713902473},{"text":"Uh-huh.","start":11.84,"end":12.225,"sentiment":"neutral","sentiment_score":-0.03284990414977074},{"text":"Can I know who is speaking?","start":12.465,"end":13.925,"sentiment":"neutral","sentiment_score":-0.05870830516020457},{"text":"He's not available now, but Uh-huh.","start":15.265,"end":18.885,"sentiment":"neutral","sentiment_score":-0.09294721173743407}],"sentiment":"neutral","sentiment_score":-0.08145320550021198,"num_words":18,"start":8.96,"end":18.885},{"sentences":[{"text":"Hello?","start":21.585,"end":22.085,"sentiment":"neutral","sentiment_score":-0.026435021311044693},{"text":"Uh-huh.","start":26.625,"end":26.94,"sentiment":"neutral","sentiment_score":-0.012375503778457642},{"text":"Okay.","start":28.62,"end":29.02,"sentiment":"neutral","sentiment_score":0.057078201323747635},{"text":"Yes.","start":29.02,"end":29.42,"sentiment":"neutral","sentiment_score":0.0722711831331253},{"text":"Yes.","start":29.42,"end":29.66,"sentiment":"neutral","sentiment_score":0.08233305811882019}],"sentiment":"neutral","sentiment_score":0.03457438349723816,"num_words":5,"start":21.585,"end":29.66},{"sentences":[{"text":"Yes.","start":29.66,"end":30.16,"sentiment":"neutral","sentiment_score":0.09139212965965272},{"text":"Okay.","start":33.82,"end":34.32,"sentiment":"neutral","sentiment_score":0.03434132784605026},{"text":"I do not have the details, but I can share your detail.","start":34.38,"end":37.260002,"sentiment":"neutral","sentiment_score":-0.020958139405896265},{"text":"If he's available, he can call you back.","start":37.260002,"end":39.18,"sentiment":"neutral","sentiment_score":0.03372342558577657},{"text":"Will that be fine?","start":39.18,"end":39.974876,"sentiment":"neutral","sentiment_score":0.08543574530631304}],"sentiment":"neutral","sentiment_score":0.018683314251785096,"num_words":26,"start":29.66,"end":39.974876},{"sentences":[{"text":"Okay.","start":44.614876,"end":45.114876,"sentiment":"neutral","sentiment_score":0.320817768573761}],"sentiment":"neutral","sentiment_score":0.320817768573761,"num_words":1,"start":44.614876,"end":45.114876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning.\n\nChannel 1: Yeah.\n\nChannel 0: Is\n\nChannel 1: Hi.\n\nChannel 0: this Toni?\n\nChannel 1: No.\n\nChannel 0: Hi,\n\nChannel 1: This\n\nChannel 0: ma'am.\n\nChannel 1: is not\n\nChannel 0: Thank you\n\nChannel 1: Tony.\n\nChannel 0: so much\n\nChannel 1: Yeah.\n\nChannel 0: for answering.\n\nChannel 1: Uh-huh.\n\nChannel 0: This is\n\nChannel 1: Can\n\nChannel 0: not\n\nChannel 1: I know\n\nChannel 0: Toni?\n\nChannel 1: who is speaking? He's not available\n\nChannel 0: This is\n\nChannel 1: now,\n\nChannel 0: Emmy.\n\nChannel 1: but Uh-huh.\n\nChannel 0: Mhmm. Oh, alright. No\n\nChannel 1: Hello?\n\nChannel 0: problem. I can go ahead and call you back. Or Danielle would call her\n\nChannel 1: Uh-huh.\n\nChannel 0: him back later.\n\nChannel 1: Okay. Yes. Yes. Yes.\n\nChannel 0: Around what time is the perfect time, ma'am?\n\nChannel 1: Okay. I do not have the details, but I can share your detail. If he's available, he can call you back. Will that be fine?\n\nChannel 0: Of course. Of course. No problem. Alright.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Take care. Are you you mean, you want my inform","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.005293551832437515}],"sentiment":"neutral","sentiment_score":0.005293551832437515,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello?","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.006451213266700506}],"sentiment":"neutral","sentiment_score":0.006451213266700506,"channel":0,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.018275493755936623}],"sentiment":"neutral","sentiment_score":0.018275493755936623,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Hi.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.1522907316684723},{"text":"Good morning.","start":4.96,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.29491886496543884}],"sentiment":"neutral","sentiment_score":0.24737615386644998,"channel":0,"num_words":3,"start":4.56,"end":5.7599998},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.14258697628974917}],"sentiment":"neutral","sentiment_score":0.14258697628974917,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Is","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.08415732532739639}],"sentiment":"neutral","sentiment_score":0.08415732532739639,"channel":0,"num_words":1,"start":5.7599998,"end":6.0},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.07717996835708618}],"sentiment":"neutral","sentiment_score":0.07717996835708618,"channel":1,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"this Toni?","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.056119631975889206}],"sentiment":"neutral","sentiment_score":0.056119631975889206,"channel":0,"num_words":2,"start":6.0,"end":6.74},{"sentences":[{"text":"No.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.11002320796251296}],"sentiment":"neutral","sentiment_score":-0.11002320796251296,"channel":1,"num_words":1,"start":8.639999,"end":8.96},{"sentences":[{"text":"Hi,","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":-0.02202749252319336}],"sentiment":"neutral","sentiment_score":-0.02202749252319336,"channel":0,"num_words":1,"start":8.639999,"end":8.96},{"sentences":[{"text":"This","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":-0.14319556951522827}],"sentiment":"neutral","sentiment_score":-0.14319556951522827,"channel":1,"num_words":1,"start":8.96,"end":9.2},{"sentences":[{"text":"ma'am.","start":8.96,"end":9.28,"sentiment":"neutral","sentiment_score":-0.10511040687561037}],"sentiment":"neutral","sentiment_score":-0.10511040687561037,"channel":0,"num_words":1,"start":8.96,"end":9.28},{"sentences":[{"text":"is not","start":9.2,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.12293725460767746}],"sentiment":"neutral","sentiment_score":-0.12293725460767746,"channel":1,"num_words":2,"start":9.2,"end":9.599999},{"sentences":[{"text":"Thank you","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.12197528034448624}],"sentiment":"neutral","sentiment_score":-0.12197528034448624,"channel":0,"num_words":2,"start":9.28,"end":9.599999},{"sentences":[{"text":"Tony.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":-0.10969612002372742}],"sentiment":"neutral","sentiment_score":-0.10969612002372742,"channel":1,"num_words":1,"start":9.599999,"end":9.92},{"sentences":[{"text":"so much","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":-0.035875800997018814}],"sentiment":"neutral","sentiment_score":-0.035875800997018814,"channel":0,"num_words":2,"start":9.599999,"end":9.92},{"sentences":[{"text":"Yeah.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":-0.024608494713902473}],"sentiment":"neutral","sentiment_score":-0.024608494713902473,"channel":1,"num_words":1,"start":9.92,"end":10.42},{"sentences":[{"text":"for answering.","start":9.92,"end":10.66,"sentiment":"neutral","sentiment_score":-0.019581620581448078}],"sentiment":"neutral","sentiment_score":-0.019581620581448078,"channel":0,"num_words":2,"start":9.92,"end":10.66},{"sentences":[{"text":"Uh-huh.","start":11.84,"end":12.225,"sentiment":"neutral","sentiment_score":-0.03284990414977074}],"sentiment":"neutral","sentiment_score":-0.03284990414977074,"channel":1,"num_words":1,"start":11.84,"end":12.225},{"sentences":[{"text":"This is","start":12.16,"end":12.559999,"sentiment":"neutral","sentiment_score":-0.037778159603476524}],"sentiment":"neutral","sentiment_score":-0.037778159603476524,"channel":0,"num_words":2,"start":12.16,"end":12.559999},{"sentences":[{"text":"Can","start":12.465,"end":12.625,"sentiment":"neutral","sentiment_score":-0.06685429066419601}],"sentiment":"neutral","sentiment_score":-0.06685429066419601,"channel":1,"num_words":1,"start":12.465,"end":12.625},{"sentences":[{"text":"not","start":12.559999,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.0670330822467804}],"sentiment":"neutral","sentiment_score":-0.0670330822467804,"channel":0,"num_words":1,"start":12.559999,"end":12.799999},{"sentences":[{"text":"I know","start":12.625,"end":13.1050005,"sentiment":"neutral","sentiment_score":-0.05957280844449997}],"sentiment":"neutral","sentiment_score":-0.05957280844449997,"channel":1,"num_words":2,"start":12.625,"end":13.1050005},{"sentences":[{"text":"Toni?","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.058233797550201416}],"sentiment":"neutral","sentiment_score":-0.058233797550201416,"channel":0,"num_words":1,"start":12.799999,"end":13.299999},{"sentences":[{"text":"who is speaking?","start":13.1050005,"end":13.925,"sentiment":"neutral","sentiment_score":-0.05541664113601049},{"text":"He's not available","start":15.265,"end":16.405,"sentiment":"neutral","sentiment_score":-0.11548895140488942}],"sentiment":"neutral","sentiment_score":-0.08545279627044995,"channel":1,"num_words":6,"start":13.1050005,"end":16.405},{"sentences":[{"text":"This is","start":16.185,"end":16.585001,"sentiment":"neutral","sentiment_score":-0.08910120278596878}],"sentiment":"neutral","sentiment_score":-0.08910120278596878,"channel":0,"num_words":2,"start":16.185,"end":16.585001},{"sentences":[{"text":"now,","start":16.545,"end":16.945,"sentiment":"neutral","sentiment_score":-0.09094569087028503}],"sentiment":"neutral","sentiment_score":-0.09094569087028503,"channel":1,"num_words":1,"start":16.545,"end":16.945},{"sentences":[{"text":"Emmy.","start":16.585001,"end":17.085001,"sentiment":"neutral","sentiment_score":-0.07900142669677734}],"sentiment":"neutral","sentiment_score":-0.07900142669677734,"channel":0,"num_words":1,"start":16.585001,"end":17.085001},{"sentences":[{"text":"but Uh-huh.","start":16.945,"end":18.885,"sentiment":"neutral","sentiment_score":-0.060135362669825554}],"sentiment":"neutral","sentiment_score":-0.060135362669825554,"channel":1,"num_words":2,"start":16.945,"end":18.885},{"sentences":[{"text":"Mhmm.","start":19.705,"end":20.205,"sentiment":"neutral","sentiment_score":-0.019564572721719745},{"text":"Oh, alright.","start":20.985,"end":21.545,"sentiment":"neutral","sentiment_score":-0.002675152267329395},{"text":"No","start":21.545,"end":21.785,"sentiment":"neutral","sentiment_score":-0.02305072918534279}],"sentiment":"neutral","sentiment_score":-0.01199140161043033,"channel":0,"num_words":4,"start":19.705,"end":21.785},{"sentences":[{"text":"Hello?","start":21.585,"end":22.085,"sentiment":"neutral","sentiment_score":-0.026435021311044693}],"sentiment":"neutral","sentiment_score":-0.026435021311044693,"channel":1,"num_words":1,"start":21.585,"end":22.085},{"sentences":[{"text":"problem.","start":21.785,"end":22.185001,"sentiment":"neutral","sentiment_score":0.015790361911058426},{"text":"I can go ahead and call you back.","start":22.185001,"end":23.785,"sentiment":"neutral","sentiment_score":0.01814225153066218},{"text":"Or Danielle would call her","start":23.785,"end":26.744999,"sentiment":"neutral","sentiment_score":-0.006444436684250832}],"sentiment":"neutral","sentiment_score":0.00919329933822155,"channel":0,"num_words":14,"start":21.785,"end":26.744999},{"sentences":[{"text":"Uh-huh.","start":26.625,"end":26.94,"sentiment":"neutral","sentiment_score":-0.012375503778457642}],"sentiment":"neutral","sentiment_score":-0.012375503778457642,"channel":1,"num_words":1,"start":26.625,"end":26.94},{"sentences":[{"text":"him back later.","start":26.904999,"end":28.205,"sentiment":"neutral","sentiment_score":-0.005917018900314967}],"sentiment":"neutral","sentiment_score":-0.005917018900314967,"channel":0,"num_words":3,"start":26.904999,"end":28.205},{"sentences":[{"text":"Okay.","start":28.62,"end":29.02,"sentiment":"neutral","sentiment_score":0.057078201323747635},{"text":"Yes.","start":29.02,"end":29.42,"sentiment":"neutral","sentiment_score":0.0722711831331253},{"text":"Yes.","start":29.42,"end":29.66,"sentiment":"neutral","sentiment_score":0.08233305811882019},{"text":"Yes.","start":29.66,"end":30.16,"sentiment":"neutral","sentiment_score":0.09139212965965272}],"sentiment":"neutral","sentiment_score":0.07576864305883646,"channel":1,"num_words":4,"start":28.62,"end":30.16},{"sentences":[{"text":"Around what time is the perfect time, ma'am?","start":30.33,"end":32.83,"sentiment":"neutral","sentiment_score":0.09973550401628017}],"sentiment":"neutral","sentiment_score":0.09973550401628017,"channel":0,"num_words":8,"start":30.33,"end":32.83},{"sentences":[{"text":"Okay.","start":33.82,"end":34.32,"sentiment":"neutral","sentiment_score":0.03434132784605026},{"text":"I do not have the details, but I can share your detail.","start":34.38,"end":37.260002,"sentiment":"neutral","sentiment_score":-0.020958139405896265},{"text":"If he's available, he can call you back.","start":37.260002,"end":39.18,"sentiment":"neutral","sentiment_score":0.03372342558577657},{"text":"Will that be fine?","start":39.18,"end":39.974876,"sentiment":"neutral","sentiment_score":0.08543574530631304}],"sentiment":"neutral","sentiment_score":0.01577496163547039,"channel":1,"num_words":25,"start":33.82,"end":39.974876},{"sentences":[{"text":"Of course.","start":41.45,"end":42.010002,"sentiment":"neutral","sentiment_score":0.08180582150816917},{"text":"Of course.","start":42.010002,"end":42.65,"sentiment":"neutral","sentiment_score":0.10617892444133759},{"text":"No problem.","start":42.65,"end":43.47,"sentiment":"neutral","sentiment_score":0.22923990339040756},{"text":"Alright.","start":44.214878,"end":44.714878,"sentiment":"neutral","sentiment_score":0.2463461458683014}],"sentiment":"neutral","sentiment_score":0.15439934922116144,"channel":0,"num_words":7,"start":41.45,"end":44.714878},{"sentences":[{"text":"Okay.","start":44.614876,"end":45.114876,"sentiment":"neutral","sentiment_score":0.320817768573761}],"sentiment":"neutral","sentiment_score":0.320817768573761,"channel":1,"num_words":1,"start":44.614876,"end":45.114876},{"sentences":[{"text":"Thank you.","start":44.854877,"end":45.674877,"sentiment":"positive","sentiment_score":0.49584369361400604},{"text":"Take care.","start":45.734875,"end":46.474876,"sentiment":"neutral","sentiment_score":0.324649453163147},{"text":"Are you you mean, you want my inform","start":48.614876,"end":50.759937,"sentiment":"neutral","sentiment_score":0.05879670660942793}],"sentiment":"neutral","sentiment_score":0.17594666220247746,"channel":0,"num_words":12,"start":44.854877,"end":50.759937}]},"summary":{"result":"success","short":"A customer named Toni is not available and the agent (Speaker 1) is trying to get a hold of someone named Tony. The agent is trying to get Tony to call Toni back at a suitable time, but the customer (Speaker 2) is not available. The agent promises to call the customer back later and the call ends with pleasantries."},"intents":{"segments":[{"text":"I can go ahead and call you back. Or Danielle would call her Uh-huh. him back later. Okay.","start_word":51,"end_word":68,"intents":[{"intent":"Schedule call","confidence_score":0.13266674}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi. Good morning. Yeah. Is Hi. this Toni? Hi, No. ma'am. This is Thank not you so Tony. much for Yeah. answering. Uh-huh. This is Can not I know Toni? who is speaking? He's not available This is now, Emmy. but Uh-huh. Mhmm. Oh, alright. No Hello? problem. I can go ahead and call you back. Or Danielle would call her Uh-huh. him back later. Okay. Yes. Yes. Yes. Around what time is the perfect time, ma'am? Okay. I do not have the details, but I can share your detail. If he's available, he can call you back. Will that be fine? Of course. Of course. No problem. Alright. Okay.","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":0.016740810126066208},{"text":"Thank you.","start_word":113,"end_word":114,"sentiment":"positive","sentiment_score":0.4900853633880615},{"text":"Take care. Are you you mean, you want my inform","start_word":115,"end_word":124,"sentiment":"neutral","sentiment_score":0.1266786903142929}],"average":{"sentiment":"neutral","sentiment_score":0.030369110961458577}}}}