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Yep. I'm not I don't work in tech. I'm a practitioner, so I'm not the right person. No.\n\nNo. I actually don't. I don't know. Okay. 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Yes. Hi. Good afternoon, Georgia.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Good day to you, Georgia. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Georgie, you may you may not remember.\n\nWe spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule up with demo with our CTO to\n\nChannel 1: I'm not\n\nChannel 0: show you how\n\nChannel 1: I don't work in tech. I'm a practitioner, so I'm not the right person.\n\nChannel 0: Oh, I see. So just to clarify, you are not the IT manager here at VISIT Social Services?\n\nChannel 1: No. No.\n\nChannel 0: If you don't mind, may I know who's the best person in charge for this? Do you\n\nChannel 1: I\n\nChannel 0: have\n\nChannel 1: actually\n\nChannel 0: any\n\nChannel 1: don't.\n\nChannel 0: idea?\n\nChannel 1: I don't know. Okay.\n\nChannel 0: I see. I understand. Okay then. If and that's it, you\n\nChannel 1: Thanks.\n\nChannel 0: still make a note of it. Thank you for taking this call.\n\nChannel 1: Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.012034937739372252}],"sentiment":"neutral","sentiment_score":0.012034937739372252,"channel":1,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"Hello.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.0366804301738739},{"text":"Yes.","start":4.4,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.09290484338998796},{"text":"Hi.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.23370589315891263},{"text":"Good afternoon, Georgia.","start":5.12,"end":6.5,"sentiment":"positive","sentiment_score":0.3546813329060872}],"sentiment":"neutral","sentiment_score":0.2378891942401727,"channel":0,"num_words":6,"start":3.84,"end":6.5},{"sentences":[{"text":"Yep.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.299324631690979}],"sentiment":"neutral","sentiment_score":0.299324631690979,"channel":1,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Yeah.","start":8.559999,"end":8.96,"sentiment":"positive","sentiment_score":0.3919988870620727},{"text":"Good day to you, Georgia.","start":8.96,"end":10.0199995,"sentiment":"positive","sentiment_score":0.5230542182922363},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":10.639999,"end":14.179999,"sentiment":"positive","sentiment_score":0.3668034911155701},{"text":"I hope you're doing well.","start":14.24,"end":15.62,"sentiment":"positive","sentiment_score":0.5420626819133758},{"text":"Georgie, you may you may not 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see.","start":43.265,"end":44.485,"sentiment":"neutral","sentiment_score":-0.1142525424559911},{"text":"So just to clarify, you are not the IT manager here at VISIT Social Services?","start":45.265,"end":51.364998,"sentiment":"neutral","sentiment_score":-0.11095283950368563}],"sentiment":"neutral","sentiment_score":-0.11150278999573654,"channel":0,"num_words":18,"start":43.265,"end":51.364998},{"sentences":[{"text":"No.","start":51.605003,"end":51.925003,"sentiment":"neutral","sentiment_score":-0.2157677710056305},{"text":"No.","start":51.925003,"end":52.425003,"sentiment":"neutral","sentiment_score":-0.20459282398223877}],"sentiment":"neutral","sentiment_score":-0.21018029749393463,"channel":1,"num_words":2,"start":51.605003,"end":52.425003},{"sentences":[{"text":"If you don't mind, may I know who's the best person in charge for this?","start":53.68,"end":57.059998,"sentiment":"neutral","sentiment_score":-0.20372219781080883},{"text":"Do 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don't know.","start":59.05,"end":59.93,"sentiment":"neutral","sentiment_score":-0.21229114631811777},{"text":"Okay.","start":59.93,"end":60.43,"sentiment":"neutral","sentiment_score":-0.04013603180646896}],"sentiment":"neutral","sentiment_score":-0.16925236769020557,"channel":1,"num_words":4,"start":59.05,"end":60.43},{"sentences":[{"text":"I see.","start":61.52,"end":62.239998,"sentiment":"neutral","sentiment_score":-0.01630955096334219},{"text":"I understand.","start":62.239998,"end":62.98,"sentiment":"neutral","sentiment_score":0.0008863471448421478},{"text":"Okay then.","start":63.519997,"end":64.159996,"sentiment":"neutral","sentiment_score":0.04258943162858486},{"text":"If and that's it, you","start":64.159996,"end":65.04,"sentiment":"neutral","sentiment_score":0.0923835813999176}],"sentiment":"neutral","sentiment_score":0.046931851147250694,"channel":0,"num_words":11,"start":61.52,"end":65.04},{"sentences":[{"text":"Thanks.","start":64.88494,"end":65.38494,"sentiment":"neutral","sentiment_score":0.29961949586868286}],"sentiment":"neutral","sentiment_score":0.29961949586868286,"channel":1,"num_words":1,"start":64.88494,"end":65.38494},{"sentences":[{"text":"still make a note of it.","start":65.04,"end":66.0,"sentiment":"neutral","sentiment_score":0.27270420640707016},{"text":"Thank you for taking this call.","start":66.0,"end":67.54,"sentiment":"positive","sentiment_score":0.5122491270303726}],"sentiment":"positive","sentiment_score":0.3924766667187214,"channel":0,"num_words":12,"start":65.04,"end":67.54},{"sentences":[{"text":"Alright.","start":67.92494,"end":68.42494,"sentiment":"neutral","sentiment_score":0.12008804827928544}],"sentiment":"neutral","sentiment_score":0.12008804827928544,"channel":1,"num_words":1,"start":67.92494,"end":68.42494}]},"summary":{"result":"success","short":"Mary from Carrefourance AI calls Georgia to follow up on an email they sent about their CTO and suggests scheduling a demo with their CTO. Georgia explains that he is not the IT manager at conferencing services and Mary thanks him for taking the call."},"intents":{"segments":[{"text":"We spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule up with demo with our CTO to I'm not show you how I don't work in tech. I'm a practitioner, so I'm not the right person. Oh, I see.","start_word":36,"end_word":108,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.85642695}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Yes. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.09383152425289154},{"text":"Good afternoon, Georgia.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.34888985753059387},{"text":"Yep.","start_word":7,"end_word":7,"sentiment":"neutral","sentiment_score":0.299324631690979},{"text":"Yeah. Good day to you, Georgia. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well.","start_word":8,"end_word":28,"sentiment":"positive","sentiment_score":0.4450617730617523},{"text":"Georgie, you may you may not remember. We spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we just wanted to follow-up and see if now might be a better time to schedule up with demo with our CTO to I'm not show you how I don't work in tech.","start_word":29,"end_word":96,"sentiment":"neutral","sentiment_score":-0.09507734328508376},{"text":"I'm a practitioner, so I'm not the right person.","start_word":97,"end_word":105,"sentiment":"negative","sentiment_score":-0.4193559885025024},{"text":"Oh, I see. So just to clarify, you are not the IT manager here at VISIT Social Services? No. No. If you don't mind, may I know who's the best person in charge for this? Do you I have actually any don't. idea? I don't know. Okay. I see. I understand. Okay then. If and that's it, you Thanks. still make a note of it.","start_word":106,"end_word":170,"sentiment":"neutral","sentiment_score":-0.08692401647567749},{"text":"Thank you for taking this call.","start_word":171,"end_word":176,"sentiment":"positive","sentiment_score":0.5040900111198425},{"text":"Alright.","start_word":177,"end_word":177,"sentiment":"neutral","sentiment_score":0.16040998697280884}],"average":{"sentiment":"neutral","sentiment_score":-0.005485818936274602}}}}