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Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon,","start":0.64,"end":1.36,"sentiment":"neutral","sentiment_score":0.18003930896520615}],"sentiment":"neutral","sentiment_score":0.18003930896520615,"channel":0,"num_words":2,"start":0.64,"end":1.36},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.12620189785957336}],"sentiment":"neutral","sentiment_score":0.12620189785957336,"channel":1,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"Yes.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.08539214730262756},{"text":"Hello?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.044431574642658234}],"sentiment":"neutral","sentiment_score":0.0649118609726429,"channel":0,"num_words":2,"start":4.64,"end":5.46},{"sentences":[{"text":"Yep.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.030511772260069847},{"text":"Are you call are you calling from Aetna?","start":7.7599998,"end":9.7,"sentiment":"neutral","sentiment_score":0.0008199167641578242}],"sentiment":"neutral","sentiment_score":0.00411901181925916,"channel":1,"num_words":9,"start":7.3599997,"end":9.7},{"sentences":[{"text":"Sorry?","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.015799380838871002}],"sentiment":"neutral","sentiment_score":-0.015799380838871002,"channel":0,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"Hello?","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.00022673257626593113},{"text":"Is this Aetna","start":13.2,"end":14.08,"sentiment":"neutral","sentiment_score":0.003708998439833522}],"sentiment":"neutral","sentiment_score":0.0027250656858086586,"channel":1,"num_words":4,"start":12.48,"end":14.08},{"sentences":[{"text":"Yes.","start":13.855,"end":14.355,"sentiment":"neutral","sentiment_score":0.012342208996415138}],"sentiment":"neutral","sentiment_score":0.012342208996415138,"channel":0,"num_words":1,"start":13.855,"end":14.355},{"sentences":[{"text":"customer support?","start":14.08,"end":14.925,"sentiment":"neutral","sentiment_score":0.004141892306506634}],"sentiment":"neutral","sentiment_score":0.004141892306506634,"channel":1,"num_words":2,"start":14.08,"end":14.925},{"sentences":[{"text":"Yes.","start":15.455,"end":15.955,"sentiment":"neutral","sentiment_score":0.007720523048192263}],"sentiment":"neutral","sentiment_score":0.007720523048192263,"channel":0,"num_words":1,"start":15.455,"end":15.955},{"sentences":[{"text":"Okay.","start":17.245,"end":17.745,"sentiment":"neutral","sentiment_score":-0.0012979470193386078},{"text":"So so I'm I need to I had an inquiry regarding my Indian number.","start":18.285,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.0317381676286459}],"sentiment":"neutral","sentiment_score":-0.02970881958802541,"channel":1,"num_words":15,"start":17.245,"end":24.064999},{"sentences":[{"text":"No.","start":24.415,"end":24.654999,"sentiment":"negative","sentiment_score":-0.5520015358924866},{"text":"You rang up the wrong company, mate.","start":24.654999,"end":26.34,"sentiment":"negative","sentiment_score":-0.6874755961554391},{"text":"You need to ring up India.","start":26.74,"end":27.86,"sentiment":"negative","sentiment_score":-0.5300963421662649},{"text":"We're in Australia.","start":27.86,"end":28.74,"sentiment":"neutral","sentiment_score":-0.3301207224527995},{"text":"We can't handle any SIM cards outside of Australia, unfortunately, and we're not the same company.","start":28.74,"end":34.04,"sentiment":"negative","sentiment_score":-0.49589623138308525}],"sentiment":"negative","sentiment_score":-0.5293821403474519,"channel":0,"num_words":33,"start":24.415,"end":34.04},{"sentences":[{"text":"Okay.","start":35.16,"end":35.559998,"sentiment":"neutral","sentiment_score":-0.027239488437771797},{"text":"Sure.","start":35.559998,"end":35.8,"sentiment":"neutral","sentiment_score":0.05868929252028465},{"text":"I got it.","start":35.8,"end":36.28,"sentiment":"neutral","sentiment_score":0.09198523809512456},{"text":"No worries.","start":36.28,"end":36.76,"sentiment":"neutral","sentiment_score":0.1715846285223961},{"text":"Thanks.","start":36.76,"end":37.26,"sentiment":"positive","sentiment_score":0.403109610080719}],"sentiment":"neutral","sentiment_score":0.13171054818667471,"channel":1,"num_words":8,"start":35.16,"end":37.26},{"sentences":[{"text":"Thank you.","start":37.38,"end":37.86,"sentiment":"positive","sentiment_score":0.4677812159061432},{"text":"Bye.","start":37.86,"end":38.36,"sentiment":"neutral","sentiment_score":0.17115819454193115}],"sentiment":"positive","sentiment_score":0.3689068754514058,"channel":0,"num_words":3,"start":37.38,"end":38.36}]},"summary":{"result":"success","short":"The customer receives a call from a representative from Aetna regarding their Indian number, but realizes they have the wrong company and asks the representative to call back from India. The representative apologizes and explains they cannot handle SIM cards outside of Australia. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Are you call are you calling from Aetna? Sorry? Hello?","start_word":6,"end_word":15,"intents":[{"intent":"Speak about aetna call","confidence_score":0.000026979375}]},{"text":"So so I'm I need to I had an inquiry regarding my Indian number. No.","start_word":24,"end_word":38,"intents":[{"intent":"Inquire about indian number","confidence_score":0.308534}]},{"text":"We're in Australia. We can't handle any SIM cards outside of Australia, unfortunately, and we're not the same company. Okay.","start_word":52,"end_word":71,"intents":[{"intent":"Provide information about company's location","confidence_score":0.0001427035}]},{"text":"Thank you. Bye.","start_word":79,"end_word":81,"intents":[{"intent":"End conversation","confidence_score":0.2136135}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Hello? Yes. Hello? Yep. Are you call are you calling from Aetna? Sorry? Hello? Is this Aetna Yes. customer support? Yes. Okay. So so I'm I need to I had an inquiry regarding my Indian number.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":0.010048137046396732},{"text":"No. You rang up the wrong company, mate. You need to ring up India. We're in Australia. We can't handle any SIM cards outside of Australia, unfortunately, and we're not the same company.","start_word":38,"end_word":70,"sentiment":"negative","sentiment_score":-0.5206215381622314},{"text":"Okay. Sure. I got it. No worries.","start_word":71,"end_word":77,"sentiment":"neutral","sentiment_score":0.08632124960422516},{"text":"Thanks. Thank you.","start_word":78,"end_word":80,"sentiment":"positive","sentiment_score":0.4325208365917206},{"text":"Bye.","start_word":81,"end_word":81,"sentiment":"neutral","sentiment_score":0.22949759662151337}],"average":{"sentiment":"neutral","sentiment_score":-0.16361678730357776}}}}