{"metadata":{"transaction_key":"deprecated","request_id":"019fc627-b959-7383-a6b8-041f59f6dd9f","sha256":"92f23eaabf7e2b7da56d9bd9b7602f99bc52858b63f560883d56b117e198e7d8","created":"2026-08-03T05:45:21.197Z","duration":72.35994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":144,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":159},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Anthony. It's just returning call of Naveed. Yeah. Perfect.","confidence":0.9370117,"words":[{"word":"hi","start":13.215,"end":13.455,"confidence":0.98779297,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0500321127474308},{"word":"anthony","start":13.455,"end":13.955,"confidence":0.9980469,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.035131193697452545},{"word":"it's","start":14.655001,"end":14.895,"confidence":0.9733887,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.012687555514276028},{"word":"just","start":14.895,"end":15.135,"confidence":0.74365234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036964260041713715},{"word":"returning","start":15.135,"end":15.615,"confidence":0.9370117,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":0.036960385739803314},{"word":"call","start":15.615,"end":15.935,"confidence":0.9506836,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.025233659893274307},{"word":"of","start":15.935,"end":16.175,"confidence":0.6738281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02940581366419792},{"word":"naveed","start":16.175,"end":16.675,"confidence":0.8243408,"punctuated_word":"Naveed.","sentiment":"neutral","sentiment_score":0.02925117313861847},{"word":"yeah","start":21.695,"end":22.195,"confidence":0.7614746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025820907205343246},{"word":"perfect","start":62.56,"end":63.06,"confidence":0.7324219,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.27373814582824707}],"paragraphs":{"transcript":"\nHi, Anthony. It's just returning call of Naveed. Yeah. Perfect.","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":13.215,"end":13.955,"sentiment":"neutral","sentiment_score":0.04258165322244167},{"text":"It's just returning call of Naveed.","start":14.655001,"end":16.675,"sentiment":"neutral","sentiment_score":0.028417141331980627},{"text":"Yeah.","start":21.695,"end":22.195,"sentiment":"neutral","sentiment_score":0.025820907205343246},{"text":"Perfect.","start":62.56,"end":63.06,"sentiment":"neutral","sentiment_score":0.27373814582824707}],"sentiment":"neutral","sentiment_score":0.055522520747035745,"num_words":10,"start":13.215,"end":63.06}]}}]},{"alternatives":[{"transcript":"Limited, your trusted Australian owned telecommunications provider. We are proud to deliver reliable NBN Hi. Thank you from Australia. How can I help you? Alright. Okay. I'm just transferring the call to him. Please stay on the line. Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded. Please hold. Thank you for calling Ozi Telecom. You have reached us outside of our working hours. Our business hours are Monday to Friday, 9AM to 6PM. Please record your message after the tone, and a member of our team will get back to you as soon as possible.","confidence":0.99902344,"words":[{"word":"limited","start":0.48,"end":0.98,"confidence":0.6159668,"punctuated_word":"Limited,","sentiment":"neutral","sentiment_score":0.17222338914871216},{"word":"your","start":1.4399999,"end":1.68,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14092040061950684},{"word":"trusted","start":1.68,"end":2.1599998,"confidence":1.0,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.1896770745515823},{"word":"australian","start":2.1599998,"end":2.6599998,"confidence":0.99902344,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.232662096619606},{"word":"owned","start":2.72,"end":3.04,"confidence":0.9970703,"punctuated_word":"owned","sentiment":"neutral","sentiment_score":0.2223840355873108},{"word":"telecommunications","start":3.04,"end":3.54,"confidence":0.9941406,"punctuated_word":"telecommunications","sentiment":"neutral","sentiment_score":0.1807926446199417},{"word":"provider","start":4.16,"end":4.66,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.18577931821346283},{"word":"we","start":5.44,"end":5.68,"confidence":0.9980469,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.46155545115470886},{"word":"are","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5554022192955017},{"word":"proud","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"proud","sentiment":"positive","sentiment_score":0.6189925074577332},{"word":"to","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5793025493621826},{"word":"deliver","start":6.24,"end":6.72,"confidence":1.0,"punctuated_word":"deliver","sentiment":"positive","sentiment_score":0.5023359060287476},{"word":"reliable","start":6.72,"end":7.22,"confidence":0.9951172,"punctuated_word":"reliable","sentiment":"positive","sentiment_score":0.49907368421554565},{"word":"nbn","start":7.2799997,"end":7.7599998,"confidence":0.9770508,"punctuated_word":"NBN","sentiment":"positive","sentiment_score":0.5923678874969482},{"word":"hi","start":9.76,"end":9.92,"confidence":0.7178955,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.39851486682891846},{"word":"thank","start":9.92,"end":10.08,"confidence":0.25952148,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5677583813667297},{"word":"you","start":10.08,"end":10.24,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5589925646781921},{"word":"from","start":10.24,"end":10.559999,"confidence":0.6230469,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.5320379734039307},{"word":"australia","start":10.559999,"end":11.04,"confidence":0.4453125,"punctuated_word":"Australia.","sentiment":"positive","sentiment_score":0.49752315878868103},{"word":"how","start":11.04,"end":11.2,"confidence":0.95703125,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4079881310462952},{"word":"can","start":11.2,"end":11.44,"confidence":0.99902344,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.43937838077545166},{"word":"i","start":11.44,"end":11.5199995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4312199652194977},{"word":"help","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.3133280575275421},{"word":"you","start":11.679999,"end":12.179999,"confidence":0.9941406,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3090958595275879},{"word":"alright","start":18.255,"end":18.654999,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02924092672765255},{"word":"okay","start":18.654999,"end":18.975,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010478638112545012},{"word":"i'm","start":18.975,"end":19.055,"confidence":0.9199219,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01732233166694641},{"word":"just","start":19.055,"end":19.295,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013102766126394272},{"word":"transferring","start":19.295,"end":19.775,"confidence":0.56689453,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.023619577288627625},{"word":"the","start":19.775,"end":19.855,"confidence":0.42797852,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.055118415504693985},{"word":"call","start":19.855,"end":20.095,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.02983499690890312},{"word":"to","start":20.095,"end":20.255,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02662120759487152},{"word":"him","start":20.255,"end":20.654999,"confidence":0.99902344,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.04149743914604187},{"word":"please","start":20.654999,"end":20.895,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0971979945898056},{"word":"stay","start":20.895,"end":21.055,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.06874925643205643},{"word":"on","start":21.055,"end":21.215,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07475476711988449},{"word":"the","start":21.215,"end":21.295,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05078855901956558},{"word":"line","start":21.295,"end":21.795,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.03809850662946701},{"word":"ozi","start":23.935,"end":24.255001,"confidence":0.6147461,"punctuated_word":"Ozi","sentiment":"neutral","sentiment_score":0.05801024287939072},{"word":"telecom","start":24.255001,"end":24.755001,"confidence":0.98535156,"punctuated_word":"Telecom","sentiment":"neutral","sentiment_score":0.036534830927848816},{"word":"private","start":24.895,"end":25.295,"confidence":0.9941406,"punctuated_word":"Private","sentiment":"neutral","sentiment_score":0.03713464364409447},{"word":"limited","start":25.295,"end":25.795,"confidence":0.91381836,"punctuated_word":"Limited,","sentiment":"neutral","sentiment_score":0.04999999701976776},{"word":"your","start":25.935,"end":26.255,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.045867059379816055},{"word":"trusted","start":26.255,"end":26.735,"confidence":1.0,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.05486515909433365},{"word":"australian","start":26.735,"end":27.235,"confidence":0.9980469,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.052919186651706696},{"word":"owned","start":27.295,"end":27.535,"confidence":0.99316406,"punctuated_word":"owned","sentiment":"neutral","sentiment_score":0.040934376418590546},{"word":"telecommunications","start":27.535,"end":28.035,"confidence":0.97998047,"punctuated_word":"telecommunications","sentiment":"neutral","sentiment_score":0.026362460106611252},{"word":"provide","start":28.654999,"end":28.895,"confidence":0.4321289,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0052737584337592125},{"word":"your","start":29.66,"end":29.82,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.1127972975373268},{"word":"call","start":29.82,"end":30.22,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.23144321143627167},{"word":"is","start":30.22,"end":30.380001,"confidence":0.6328125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2847772240638733},{"word":"now","start":30.380001,"end":30.7,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.23580223321914673},{"word":"being","start":30.7,"end":31.18,"confidence":0.99902344,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.22522719204425812},{"word":"forwarded","start":31.18,"end":31.68,"confidence":0.9995117,"punctuated_word":"forwarded.","sentiment":"neutral","sentiment_score":-0.2431303709745407},{"word":"please","start":32.06,"end":32.46,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.302968293428421},{"word":"hold","start":32.46,"end":32.96,"confidence":0.99902344,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.211404949426651},{"word":"thank","start":35.5,"end":35.66,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.02276512980461121},{"word":"you","start":35.66,"end":35.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03682087361812592},{"word":"for","start":35.9,"end":36.14,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03818565607070923},{"word":"calling","start":36.14,"end":36.46,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.007769450545310974},{"word":"ozi","start":36.46,"end":36.86,"confidence":0.7331543,"punctuated_word":"Ozi","sentiment":"neutral","sentiment_score":0.15481975674629211},{"word":"telecom","start":36.86,"end":37.36,"confidence":0.92944336,"punctuated_word":"Telecom.","sentiment":"neutral","sentiment_score":0.0903860330581665},{"word":"you","start":37.42,"end":37.58,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.13043047487735748},{"word":"have","start":37.58,"end":37.82,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19115939736366272},{"word":"reached","start":37.82,"end":38.06,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.1180914118885994},{"word":"us","start":38.06,"end":38.3,"confidence":0.9951172,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1338951736688614},{"word":"outside","start":38.3,"end":38.62,"confidence":1.0,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.1028994247317314},{"word":"of","start":38.62,"end":38.78,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14434891939163208},{"word":"our","start":38.78,"end":38.94,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.16173037886619568},{"word":"working","start":38.94,"end":39.260002,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.19186227023601532},{"word":"hours","start":39.260002,"end":39.739998,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.13996928930282593},{"word":"our","start":39.739998,"end":39.9,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.060058288276195526},{"word":"business","start":39.9,"end":40.3,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.04694526270031929},{"word":"hours","start":40.3,"end":40.54,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.05051264539361},{"word":"are","start":40.54,"end":40.7,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.010494939982891084},{"word":"monday","start":40.7,"end":41.02,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.010607421398162842},{"word":"to","start":41.02,"end":41.18,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021392621099948883},{"word":"friday","start":41.18,"end":41.66,"confidence":0.9165039,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":-0.019420720636844635},{"word":"9am","start":41.66,"end":42.22,"confidence":1.0,"punctuated_word":"9AM","sentiment":"neutral","sentiment_score":-0.0004091411828994751},{"word":"to","start":42.22,"end":42.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009942516684532166},{"word":"6pm","start":42.38,"end":43.095,"confidence":1.0,"punctuated_word":"6PM.","sentiment":"neutral","sentiment_score":-0.01301643531769514},{"word":"please","start":43.575,"end":43.975002,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0595550462603569},{"word":"record","start":43.975002,"end":44.295002,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.035868942737579346},{"word":"your","start":44.295002,"end":44.455,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03408019244670868},{"word":"message","start":44.455,"end":44.855,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.011371001601219176},{"word":"after","start":44.855,"end":45.095,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.00539766252040863},{"word":"the","start":45.095,"end":45.255,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0005767270922660828},{"word":"tone","start":45.255,"end":45.755,"confidence":0.96655273,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":0.01938464120030403},{"word":"and","start":45.815002,"end":46.055,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05392664670944214},{"word":"a","start":46.055,"end":46.135002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0536116361618042},{"word":"member","start":46.135002,"end":46.455,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.06786315888166428},{"word":"of","start":46.455,"end":46.535,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07465408742427826},{"word":"our","start":46.535,"end":46.615,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09045371413230896},{"word":"team","start":46.615,"end":46.935,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.09078030288219452},{"word":"will","start":46.935,"end":47.095,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06561262905597687},{"word":"get","start":47.095,"end":47.255,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04485145211219787},{"word":"back","start":47.255,"end":47.415,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.026817068457603455},{"word":"to","start":47.415,"end":47.495003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0007913857698440552},{"word":"you","start":47.495003,"end":47.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07151062786579132},{"word":"as","start":47.735,"end":47.895,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06565693020820618},{"word":"soon","start":47.895,"end":48.215,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.09963420033454896},{"word":"as","start":48.215,"end":48.295002,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0792100578546524},{"word":"possible","start":48.295002,"end":48.795002,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.07547292113304138}],"paragraphs":{"transcript":"\nLimited, your trusted Australian owned telecommunications provider. We are proud to deliver reliable NBN Hi. Thank you from Australia. How can I help you? Alright.\n\nOkay. I'm just transferring the call to him. Please stay on the line. Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded. Please hold.\n\nThank you for calling Ozi Telecom. You have reached us outside of our working hours. Our business hours are Monday to Friday, 9AM to 6PM. Please record your message after the tone, and a member of our team will get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Limited, your trusted Australian owned telecommunications provider.","start":0.48,"end":4.66,"sentiment":"neutral","sentiment_score":0.18920556562287466},{"text":"We are proud to deliver reliable NBN Hi.","start":5.44,"end":9.92,"sentiment":"positive","sentiment_score":0.5259431339800358},{"text":"Thank you from Australia.","start":9.92,"end":11.04,"sentiment":"positive","sentiment_score":0.5390780195593834},{"text":"How can I help you?","start":11.04,"end":12.179999,"sentiment":"positive","sentiment_score":0.3802020788192749},{"text":"Alright.","start":18.255,"end":18.654999,"sentiment":"neutral","sentiment_score":0.02924092672765255}],"sentiment":"positive","sentiment_score":0.3847418972104788,"num_words":25,"start":0.48,"end":18.654999},{"sentences":[{"text":"Okay.","start":18.654999,"end":18.975,"sentiment":"neutral","sentiment_score":0.010478638112545012},{"text":"I'm just transferring the call to him.","start":18.975,"end":20.654999,"sentiment":"neutral","sentiment_score":-0.029588104890925542},{"text":"Please stay on the line.","start":20.654999,"end":21.795,"sentiment":"neutral","sentiment_score":-0.06591781675815582},{"text":"Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded.","start":23.935,"end":31.68,"sentiment":"neutral","sentiment_score":-0.057829738419968635},{"text":"Please hold.","start":32.06,"end":32.96,"sentiment":"neutral","sentiment_score":-0.257186621427536}],"sentiment":"neutral","sentiment_score":-0.06341536249965429,"num_words":31,"start":18.654999,"end":32.96},{"sentences":[{"text":"Thank you for calling Ozi Telecom.","start":35.5,"end":37.36,"sentiment":"neutral","sentiment_score":0.055867999792099},{"text":"You have reached us outside of our working hours.","start":37.42,"end":39.739998,"sentiment":"neutral","sentiment_score":-0.14604297114743126},{"text":"Our business hours are Monday to Friday, 9AM to 6PM.","start":39.739998,"end":43.095,"sentiment":"neutral","sentiment_score":-0.024279999267309903},{"text":"Please record your message after the tone, and a member of our team will get back to you as soon as possible.","start":43.575,"end":48.795002,"sentiment":"neutral","sentiment_score":0.03837169148027897}],"sentiment":"neutral","sentiment_score":-0.008038330248537217,"num_words":47,"start":35.5,"end":48.795002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Limited, your trusted Australian owned telecommunications provider. We are proud to deliver reliable NBN Hi. Thank you from Australia. How can I help you?\n\nChannel 0: Hi, Anthony. It's just returning call of Naveed.\n\nChannel 1: Alright. Okay. I'm just transferring the call to him. Please stay on the line.\n\nChannel 0: Yeah.\n\nChannel 1: Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded. Please hold. Thank you for calling Ozi Telecom. You have reached us outside of our working hours. Our business hours are Monday to Friday, 9AM to 6PM.\n\nPlease record your message after the tone, and a member of our team will get back to you as soon as possible.\n\nChannel 0: Perfect.","paragraphs":[{"sentences":[{"text":"Limited, your trusted Australian owned telecommunications provider.","start":0.48,"end":4.66,"sentiment":"neutral","sentiment_score":0.18920556562287466},{"text":"We are proud to deliver reliable NBN Hi.","start":5.44,"end":9.92,"sentiment":"positive","sentiment_score":0.5259431339800358},{"text":"Thank you from Australia.","start":9.92,"end":11.04,"sentiment":"positive","sentiment_score":0.5390780195593834},{"text":"How can I help you?","start":11.04,"end":12.179999,"sentiment":"positive","sentiment_score":0.3802020788192749}],"sentiment":"positive","sentiment_score":0.3995544376472632,"channel":1,"num_words":24,"start":0.48,"end":12.179999},{"sentences":[{"text":"Hi, Anthony.","start":13.215,"end":13.955,"sentiment":"neutral","sentiment_score":0.04258165322244167},{"text":"It's just returning call of Naveed.","start":14.655001,"end":16.675,"sentiment":"neutral","sentiment_score":0.028417141331980627}],"sentiment":"neutral","sentiment_score":0.03195826930459589,"channel":0,"num_words":8,"start":13.215,"end":16.675},{"sentences":[{"text":"Alright.","start":18.255,"end":18.654999,"sentiment":"neutral","sentiment_score":0.02924092672765255},{"text":"Okay.","start":18.654999,"end":18.975,"sentiment":"neutral","sentiment_score":0.010478638112545012},{"text":"I'm just transferring the call to him.","start":18.975,"end":20.654999,"sentiment":"neutral","sentiment_score":-0.029588104890925542},{"text":"Please stay on the line.","start":20.654999,"end":21.795,"sentiment":"neutral","sentiment_score":-0.06591781675815582}],"sentiment":"neutral","sentiment_score":-0.03549901808479002,"channel":1,"num_words":14,"start":18.255,"end":21.795},{"sentences":[{"text":"Yeah.","start":21.695,"end":22.195,"sentiment":"neutral","sentiment_score":0.025820907205343246}],"sentiment":"neutral","sentiment_score":0.025820907205343246,"channel":0,"num_words":1,"start":21.695,"end":22.195},{"sentences":[{"text":"Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded.","start":23.935,"end":31.68,"sentiment":"neutral","sentiment_score":-0.057829738419968635},{"text":"Please hold.","start":32.06,"end":32.96,"sentiment":"neutral","sentiment_score":-0.257186621427536},{"text":"Thank you for calling Ozi Telecom.","start":35.5,"end":37.36,"sentiment":"neutral","sentiment_score":0.055867999792099},{"text":"You have reached us outside of our working hours.","start":37.42,"end":39.739998,"sentiment":"neutral","sentiment_score":-0.14604297114743126},{"text":"Our business hours are Monday to Friday, 9AM to 6PM.","start":39.739998,"end":43.095,"sentiment":"neutral","sentiment_score":-0.024279999267309903}],"sentiment":"neutral","sentiment_score":-0.061898320740045504,"channel":1,"num_words":43,"start":23.935,"end":43.095},{"sentences":[{"text":"Please record your message after the tone, and a member of our team will get back to you as soon as possible.","start":43.575,"end":48.795002,"sentiment":"neutral","sentiment_score":0.03837169148027897}],"sentiment":"neutral","sentiment_score":0.03837169148027897,"channel":1,"num_words":22,"start":43.575,"end":48.795002},{"sentences":[{"text":"Perfect.","start":62.56,"end":63.06,"sentiment":"neutral","sentiment_score":0.27373814582824707}],"sentiment":"neutral","sentiment_score":0.27373814582824707,"channel":0,"num_words":1,"start":62.56,"end":63.06}]},"summary":{"result":"success","short":"The customer is calling Ozi Telecom Private Limited and is transferred to an agent. The agent informs the customer that they have reached outside of their working hours and provides information about their business hours and the agent's team's availability. The customer is instructed to leave a message and assured that a member of their team will get back to them."},"intents":{"segments":[{"text":"We are proud to deliver reliable NBN Hi. Thank you from Australia.","start_word":7,"end_word":18,"intents":[{"intent":"Provide nbn hi","confidence_score":0.008985931}]},{"text":"I'm just transferring the call to him. Please stay on the line. Yeah.","start_word":34,"end_word":46,"intents":[{"intent":"Transfer call","confidence_score":0.6760179}]},{"text":"Please hold. Thank you for calling Ozi Telecom. You have reached us outside of our working hours. Our business hours are Monday to Friday, 9AM to 6PM. Please record your message after the tone, and a member of our team will get back to you as soon as possible. Perfect.","start_word":63,"end_word":112,"intents":[{"intent":"Hold call","confidence_score":0.08285841},{"intent":"Hold call","confidence_score":0.0027799155}]},{"text":"Please record your message after the tone, and a member of our team will get back to you as soon as possible. Perfect.","start_word":90,"end_word":112,"intents":[{"intent":"Record message","confidence_score":0.1635872}]}]},"sentiments":{"segments":[{"text":"Limited, your trusted Australian owned telecommunications provider.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.18540164828300476},{"text":"We are proud to deliver reliable NBN Hi. Thank you from Australia. How can I help you?","start_word":7,"end_word":23,"sentiment":"positive","sentiment_score":0.47916045784950256},{"text":"Hi, Anthony. It's just returning call of Naveed. Alright. Okay. I'm just transferring the call to him. Please stay on the line. Yeah. Ozi Telecom Private Limited, your trusted Australian owned telecommunications provide Your call is now being forwarded. Please hold. Thank you for calling Ozi Telecom. You have reached us outside of our working hours. Our business hours are Monday to Friday, 9AM to 6PM. Please record your message after the tone, and a member of our team will get back to you as soon as possible.","start_word":24,"end_word":111,"sentiment":"neutral","sentiment_score":-0.016560813412070274},{"text":"Perfect.","start_word":112,"end_word":112,"sentiment":"positive","sentiment_score":0.4116031527519226}],"average":{"sentiment":"neutral","sentiment_score":0.0695399578262425}}}}