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Your call has been answered by Avaya IP Office.\n\nExtension","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.64,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5148707013577223},{"text":"If you know the extension, please dial it now.","start":8.559999,"end":11.54,"sentiment":"neutral","sentiment_score":0.07733105040258831},{"text":"Otherwise, please make a selection from the following options.","start":12.48,"end":15.54,"sentiment":"neutral","sentiment_score":0.04030120372772217},{"text":"For end user customer care, press 2.","start":16.845001,"end":19.745,"sentiment":"neutral","sentiment_score":0.023533389238374575},{"text":"For sales and order inquiries, press 3.","start":20.765,"end":23.905,"sentiment":"neutral","sentiment_score":0.021846436762384007}],"sentiment":"neutral","sentiment_score":0.20029750606045127,"num_words":48,"start":0.64,"end":23.905},{"sentences":[{"text":"For accounts inquiries, press 4.","start":25.005001,"end":27.585,"sentiment":"neutral","sentiment_score":0.01946603078395128},{"text":"For marketing, press 5.","start":28.685001,"end":30.57,"sentiment":"neutral","sentiment_score":0.020453770644962788},{"text":"For warehouse, press 6.","start":31.69,"end":33.71,"sentiment":"neutral","sentiment_score":0.018789170775562525},{"text":"For purchasing, press 7.","start":34.89,"end":36.91,"sentiment":"neutral","sentiment_score":0.019551729783415794},{"text":"For all other inquiries, press 8.","start":38.01,"end":40.75,"sentiment":"neutral","sentiment_score":0.02080941138168176}],"sentiment":"neutral","sentiment_score":0.01988544813154832,"num_words":23,"start":25.005001,"end":40.75},{"sentences":[{"text":"If you want to hear these options again, press Good afternoon.","start":41.69,"end":61.57,"sentiment":"neutral","sentiment_score":0.056612763977186245},{"text":"Speaking.","start":67.39,"end":67.79,"sentiment":"neutral","sentiment_score":0.04946361109614372},{"text":"Yes.","start":67.79,"end":68.27,"sentiment":"neutral","sentiment_score":0.11574159562587738},{"text":"One moment.","start":68.27,"end":68.93,"sentiment":"neutral","sentiment_score":0.13611739873886108},{"text":"Your call has been answered by Avaya IP Office.","start":109.455,"end":112.355,"sentiment":"neutral","sentiment_score":0.25135374400350785}],"sentiment":"neutral","sentiment_score":0.13843183766584843,"num_words":24,"start":41.69,"end":112.355},{"sentences":[{"text":"Extension","start":112.895004,"end":113.395004,"sentiment":"neutral","sentiment_score":0.03072209469974041}],"sentiment":"neutral","sentiment_score":0.03072209469974041,"num_words":1,"start":112.895004,"end":113.395004}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nIf you want to hear these options again, press\n\nChannel 0: Oh,\n\nChannel 1: Good afternoon.\n\nChannel 0: hey. Good afternoon. I would like to speak with, Edmond now,\n\nChannel 1: Speaking.\n\nChannel 0: please.\n\nChannel 1: Yes. One moment.\n\nChannel 0: Thank you.\n\nChannel 1: Your call has been answered by Avaya IP Office. Extension","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.64,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5148707013577223},{"text":"If you know the extension, please dial it now.","start":8.559999,"end":11.54,"sentiment":"neutral","sentiment_score":0.07733105040258831},{"text":"Otherwise, please make a selection from the following options.","start":12.48,"end":15.54,"sentiment":"neutral","sentiment_score":0.04030120372772217},{"text":"For end user customer care, press 2.","start":16.845001,"end":19.745,"sentiment":"neutral","sentiment_score":0.023533389238374575},{"text":"For sales and order inquiries, press 3.","start":20.765,"end":23.905,"sentiment":"neutral","sentiment_score":0.021846436762384007}],"sentiment":"neutral","sentiment_score":0.20029750606045127,"channel":1,"num_words":48,"start":0.64,"end":23.905},{"sentences":[{"text":"For accounts inquiries, press 4.","start":25.005001,"end":27.585,"sentiment":"neutral","sentiment_score":0.01946603078395128},{"text":"For marketing, press 5.","start":28.685001,"end":30.57,"sentiment":"neutral","sentiment_score":0.020453770644962788},{"text":"For warehouse, press 6.","start":31.69,"end":33.71,"sentiment":"neutral","sentiment_score":0.018789170775562525},{"text":"For purchasing, press 7.","start":34.89,"end":36.91,"sentiment":"neutral","sentiment_score":0.019551729783415794},{"text":"For all other inquiries, press 8.","start":38.01,"end":40.75,"sentiment":"neutral","sentiment_score":0.02080941138168176}],"sentiment":"neutral","sentiment_score":0.01988544813154832,"channel":1,"num_words":23,"start":25.005001,"end":40.75},{"sentences":[{"text":"If you want to hear these options again, press","start":41.69,"end":44.335003,"sentiment":"neutral","sentiment_score":0.014800792042579915}],"sentiment":"neutral","sentiment_score":0.014800792042579915,"channel":1,"num_words":9,"start":41.69,"end":44.335003},{"sentences":[{"text":"Oh,","start":58.44,"end":58.94,"sentiment":"neutral","sentiment_score":0.1370146870613098}],"sentiment":"neutral","sentiment_score":0.1370146870613098,"channel":0,"num_words":1,"start":58.44,"end":58.94},{"sentences":[{"text":"Good afternoon.","start":60.91,"end":61.57,"sentiment":"neutral","sentiment_score":0.24476663768291473}],"sentiment":"neutral","sentiment_score":0.24476663768291473,"channel":1,"num_words":2,"start":60.91,"end":61.57},{"sentences":[{"text":"hey.","start":64.04,"end":64.44,"sentiment":"neutral","sentiment_score":0.15439483523368835},{"text":"Good afternoon.","start":64.44,"end":65.159996,"sentiment":"neutral","sentiment_score":0.2123887985944748},{"text":"I would like to speak with, Edmond now,","start":65.159996,"end":67.4,"sentiment":"neutral","sentiment_score":0.06818971363827586}],"sentiment":"neutral","sentiment_score":0.10224455832080408,"channel":0,"num_words":11,"start":64.04,"end":67.4},{"sentences":[{"text":"Speaking.","start":67.39,"end":67.79,"sentiment":"neutral","sentiment_score":0.04946361109614372}],"sentiment":"neutral","sentiment_score":0.04946361109614372,"channel":1,"num_words":1,"start":67.39,"end":67.79},{"sentences":[{"text":"please.","start":67.4,"end":67.9,"sentiment":"neutral","sentiment_score":0.05936060473322868}],"sentiment":"neutral","sentiment_score":0.05936060473322868,"channel":0,"num_words":1,"start":67.4,"end":67.9},{"sentences":[{"text":"Yes.","start":67.79,"end":68.27,"sentiment":"neutral","sentiment_score":0.11574159562587738},{"text":"One moment.","start":68.27,"end":68.93,"sentiment":"neutral","sentiment_score":0.13611739873886108}],"sentiment":"neutral","sentiment_score":0.12932546436786652,"channel":1,"num_words":3,"start":67.79,"end":68.93},{"sentences":[{"text":"Thank you.","start":69.479996,"end":70.299995,"sentiment":"positive","sentiment_score":0.5584174394607544}],"sentiment":"positive","sentiment_score":0.5584174394607544,"channel":0,"num_words":2,"start":69.479996,"end":70.299995},{"sentences":[{"text":"Your call has been answered by Avaya IP Office.","start":109.455,"end":112.355,"sentiment":"neutral","sentiment_score":0.25135374400350785},{"text":"Extension","start":112.895004,"end":113.395004,"sentiment":"neutral","sentiment_score":0.03072209469974041}],"sentiment":"neutral","sentiment_score":0.22929057907313108,"channel":1,"num_words":10,"start":109.455,"end":113.395004}]},"summary":{"result":"success","short":"A caller is given options to direct their call to specific individuals at Kongs Australia. They can press various numbers for different inquiries including end user customer care, sales and order, marketing, purchasing, or all other inquiries. The caller is also given an extension if they need to speak with someone named Edmond."},"intents":{"segments":[{"text":"I would like to speak with, Edmond now, Speaking. please.","start_word":86,"end_word":95,"intents":[{"intent":"Speak with edmond","confidence_score":0.044715874}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5177985429763794},{"text":"If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. If you want to hear these options again, press Oh, Good afternoon. hey. Good afternoon. I would like to speak with, Edmond now, Speaking. please. Yes. One moment.","start_word":16,"end_word":98,"sentiment":"neutral","sentiment_score":0.05646131560206413},{"text":"Thank you.","start_word":99,"end_word":100,"sentiment":"positive","sentiment_score":0.5636857748031616},{"text":"Your call has been answered by Avaya IP Office. Extension","start_word":101,"end_word":110,"sentiment":"neutral","sentiment_score":0.22863630950450897}],"average":{"sentiment":"neutral","sentiment_score":0.14721212715938173}}}}