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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. This time, ma'am.\n\nI'm just driving at the moment. I'm about five minutes away from home. Yeah. I'll call you when I get home just in case I get caught in traffic or something. Excellent.\n\nThank you. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Veronica, OQ Financial.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Good afternoon. This is Jeffrey.\n\nChannel 1: This time, ma'am.\n\nChannel 0: This is Veronica from AQ Financial. I had you booked in for a bit of a catch up. Is now still a good time or you're a bit busy?\n\nChannel 1: I'm just driving at the moment. I'm about five minutes away from home.\n\nChannel 0: Okay. Do you want me to give you a call in five minutes, or do you wanna call me when you get home?\n\nChannel 1: Yeah. I'll call you when I get home just in case I get caught in traffic or something.\n\nChannel 0: Yeah. No. That is no problem at all. If you could just give me a call when you get home, that's no problem.\n\nChannel 1: Excellent. Thank you.\n\nChannel 0: No problem. We'll speak soon.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.03664688766002655},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.96,"end":5.38,"sentiment":"neutral","sentiment_score":0.01747170608723536}],"sentiment":"neutral","sentiment_score":0.01859965794445837,"channel":1,"num_words":17,"start":0.48,"end":5.38},{"sentences":[{"text":"Veronica, OQ Financial.","start":8.0,"end":9.86,"sentiment":"neutral","sentiment_score":0.05267402529716492}],"sentiment":"neutral","sentiment_score":0.05267402529716492,"channel":0,"num_words":3,"start":8.0,"end":9.86},{"sentences":[{"text":"Thanks.","start":16.015,"end":16.515,"sentiment":"positive","sentiment_score":0.5067801475524902},{"text":"Please stay on the 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She asks if it's still a good time for the session or if the customer wants to call back in five minutes when she gets home. The customer requests that Veronica call them when she gets home and the call ends."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Veronica, OQ Financial.","start_word":1,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.13481331},{"intent":"Confirm availability","confidence_score":0.21301275}]},{"text":"Do you want me to give you a call in five minutes, or do you wanna call me when you get home? Yeah.","start_word":77,"end_word":99,"intents":[{"intent":"Schedule call","confidence_score":0.124617934},{"intent":"Receive call back","confidence_score":0.0040612817}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. 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