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Sean speaking. That's fine. Sorry. Who am I talking to?\n\nFrom SafeHub. From where, sir? Net claim. Net Clean. Okay.\n\nDo we work with you guys? Or alright. So Net Clean. Who's your Who's your main account manager? Like, you you guys company.\n\nRight? No. This is this is Comstock for our partner. As in we it is technical support, but for our partners. So are you using any voice services from someone or SMS?\n\nYou sure you got it from us? Did you call the right number? Who did you k. It's just intriguing because I'm I'm pretty sure you'd be working through another partner who's maybe reselling our services potentially. I I yeah.\n\nWhat what machine are you talking about? Sorry. Sorry. Hello. You there?\n\nCan you hear me? Oh, sorry. I don't know what happened. Maybe accidentally hit the whole button or something on my software. But, yeah, I'm not sure about any machine or particle counter or anything like that at all.\n\nLike, I'm I bet you might have called the wrong number, to be honest. No. This is Comstock. Yeah. I think you called the wrong number.\n\nYeah. Because we're in the SMS and voice business, not any particle counting business. Well, this is 18247888. That's alright. You have dialed the wrong number.\n\nAll good. Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.01389478798955679},{"text":"Sean speaking.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.008064031600952148},{"text":"That's fine.","start":9.679999,"end":10.42,"sentiment":"neutral","sentiment_score":-0.066254748031497},{"text":"Sorry.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":-0.08409175276756287},{"text":"Who am I talking to?","start":10.719999,"end":11.86,"sentiment":"neutral","sentiment_score":-0.06181406900286675}],"sentiment":"neutral","sentiment_score":-0.04505897660485723,"num_words":11,"start":2.48,"end":11.86},{"sentences":[{"text":"From SafeHub.","start":15.405,"end":16.145,"sentiment":"neutral","sentiment_score":0.07471970468759537},{"text":"From where, sir?","start":21.885,"end":22.865,"sentiment":"neutral","sentiment_score":-0.019415955059230328},{"text":"Net 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Sean. Sorry before about that. Sorry about before. I accidentally hung up. Nat Najee from Safelab.\n\nYes. Oh, no. Sorry. Sorry. Sorry.\n\nNot SafeHub. NetClean. NetClean Australia. NetClean? NetClean.\n\nClean? Yes. Yeah. I think so. Because we've got one of your products, so I'm not sure if you guys can help me or not.\n\nWait. Is is this is this not, like, customer support? Oh, okay. No. Pretty much what what I would have so we've we've got a machine from you guys.\n\nMy boss has given it given me the machine. I'm trying to figure out something. So I'm not sure if that's something you can help me with. Yeah. Yeah.\n\nYeah. Be because on on on on the on the sheet, we've got your numbers there. Yeah. But yeah. Well, this is pretty old machine, so I'm not sure who they were It's the handheld particle counter measuring machine.\n\nI can get I can give you the model number. Yes. Yes, Amir. Yes. Is is this a Kano Max?\n\nOh, okay. K. That that's really weird. Okay, man. 247.\n\n25. Yeah. Well, this number I've got here. So that must have yeah. That's really weird.\n\nCommsec. Okay. Yeah. That's really weird because that number is 1802478887. Yes.\n\nIf that number came up, that's really odd. Okay. Now over with me. Okay. Because I put he he have it's got a 7 at the end, but must have made the machine in Canon.\n\nYeah. All good. Thank you. 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given it given me the machine.","start":75.095,"end":77.174995,"sentiment":"neutral","sentiment_score":-0.23152966135078007},{"text":"I'm trying to figure out something.","start":77.174995,"end":78.555,"sentiment":"neutral","sentiment_score":-0.30338310201962787},{"text":"So I'm not sure if that's something you can help me with.","start":79.415,"end":81.595,"sentiment":"neutral","sentiment_score":-0.2157574569185575},{"text":"Yeah.","start":84.770004,"end":85.090004,"sentiment":"neutral","sentiment_score":-0.009394953027367592},{"text":"Yeah.","start":85.090004,"end":85.590004,"sentiment":"neutral","sentiment_score":-0.005725335329771042}],"sentiment":"neutral","sentiment_score":-0.22442328743636608,"num_words":29,"start":75.095,"end":85.590004},{"sentences":[{"text":"Yeah.","start":86.29,"end":86.61,"sentiment":"neutral","sentiment_score":-0.0008220113813877106},{"text":"Be because on on on on the on the sheet, we've got your numbers 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Amir.","start":149.87001,"end":150.59001,"sentiment":"neutral","sentiment_score":0.018081083428114653},{"text":"Yes.","start":150.59001,"end":151.09001,"sentiment":"neutral","sentiment_score":0.008145353756844997},{"text":"Is is this a Kano Max?","start":168.70999,"end":172.41,"sentiment":"neutral","sentiment_score":-0.06095927394926548}],"sentiment":"neutral","sentiment_score":-0.029825408710166812,"num_words":20,"start":117.38,"end":172.41},{"sentences":[{"text":"Oh, okay.","start":176.47,"end":177.20999,"sentiment":"neutral","sentiment_score":-0.1408422477543354},{"text":"K.","start":179.575,"end":179.81499,"sentiment":"neutral","sentiment_score":-0.16756510734558103},{"text":"That that's really weird.","start":179.81499,"end":180.855,"sentiment":"negative","sentiment_score":-0.4409991353750229},{"text":"Okay, man.","start":180.855,"end":181.67499,"sentiment":"neutral","sentiment_score":-0.20567050576210025},{"text":"247.","start":184.61499,"end":185.515,"sentiment":"neutral","sentiment_score":-0.05757862329483032}],"sentiment":"neutral","sentiment_score":-0.26821657791733744,"num_words":10,"start":176.47,"end":185.515},{"sentences":[{"text":"25.","start":185.73499,"end":186.215,"sentiment":"neutral","sentiment_score":-0.05463486909866333},{"text":"Yeah.","start":186.215,"end":186.375,"sentiment":"neutral","sentiment_score":-0.05769205465912819},{"text":"Well, this number I've got here.","start":186.375,"end":187.83499,"sentiment":"neutral","sentiment_score":-0.12323822950323422},{"text":"So that must have yeah.","start":188.69499,"end":189.73499,"sentiment":"neutral","sentiment_score":-0.15743670761585235},{"text":"That's really weird.","start":189.73499,"end":190.715,"sentiment":"negative","sentiment_score":-0.34121885895729065}],"sentiment":"neutral","sentiment_score":-0.16641227598302066,"num_words":16,"start":185.73499,"end":190.715},{"sentences":[{"text":"Commsec.","start":191.81499,"end":192.31499,"sentiment":"neutral","sentiment_score":-0.07708717882633209},{"text":"Okay.","start":192.375,"end":192.875,"sentiment":"neutral","sentiment_score":-0.06413744390010834},{"text":"Yeah.","start":198.2,"end":198.6,"sentiment":"neutral","sentiment_score":-0.10951182246208192},{"text":"That's really weird because that number is 1802478887.","start":198.6,"end":203.48,"sentiment":"neutral","sentiment_score":-0.21248798072338104},{"text":"Yes.","start":203.48,"end":203.72,"sentiment":"neutral","sentiment_score":-0.13852742314338684}],"sentiment":"neutral","sentiment_score":-0.17409730950991312,"num_words":12,"start":191.81499,"end":203.72},{"sentences":[{"text":"If that number came up, that's really odd.","start":203.72,"end":205.58,"sentiment":"neutral","sentiment_score":-0.32353490591049194},{"text":"Okay.","start":205.8,"end":206.3,"sentiment":"neutral","sentiment_score":-0.07074950635433197},{"text":"Now over with me.","start":206.36,"end":207.5,"sentiment":"neutral","sentiment_score":-0.06388935074210167},{"text":"Okay.","start":214.40501,"end":214.88501,"sentiment":"neutral","sentiment_score":-0.038458943367004395},{"text":"Because I put he he have it's got a 7 at the end, but must have made the machine in Canon.","start":214.88501,"end":219.705,"sentiment":"neutral","sentiment_score":-0.06820715963840485}],"sentiment":"neutral","sentiment_score":-0.125297012925148,"num_words":35,"start":203.72,"end":219.705},{"sentences":[{"text":"Yeah.","start":220.16501,"end":220.485,"sentiment":"neutral","sentiment_score":0.11813025176525116},{"text":"All good.","start":220.485,"end":220.88501,"sentiment":"neutral","sentiment_score":0.2532022297382355},{"text":"Thank you.","start":220.88501,"end":221.625,"sentiment":"positive","sentiment_score":0.601730227470398},{"text":"Bye.","start":225.32843,"end":225.82843,"sentiment":"neutral","sentiment_score":0.12172973155975342}],"sentiment":"neutral","sentiment_score":0.3249541496237119,"num_words":6,"start":220.16501,"end":225.82843}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Sean speaking.\n\nChannel 1: Hey, Sean. Sorry before about that. Sorry about before. I accidentally hung up.\n\nChannel 0: That's fine. Sorry. Who am I talking to?\n\nChannel 1: Nat Najee from Safelab.\n\nChannel 0: From SafeHub.\n\nChannel 1: Yes. Oh, no. Sorry. Sorry. Sorry.\n\nNot SafeHub. NetClean. NetClean Australia.\n\nChannel 0: From where, sir?\n\nChannel 1: NetClean?\n\nChannel 0: Net claim.\n\nChannel 1: NetClean. Clean?\n\nChannel 0: Net Clean. Okay. Do we\n\nChannel 1: Yes.\n\nChannel 0: work with you guys? Or\n\nChannel 1: Yeah. I think so. Because we've got one of your products, so I'm not sure if you guys can help me or not.\n\nChannel 0: alright. So Net Clean. Who's your Who's your main account manager? Like, you you guys company. Right?\n\nChannel 1: Wait. Is is this is this not, like, customer support?\n\nChannel 0: No. This is this is Comstock for our partner.\n\nChannel 1: Oh, okay.\n\nChannel 0: As in we it is technical support, but for our partners. So are you using any voice services from someone or SMS?\n\nChannel 1: No. Pretty much what what I would have so we've we've got a machine from you guys. My boss has given it given me the machine. I'm trying to figure out something. So I'm not sure if that's something you can help me with.\n\nChannel 0: You sure you got it from us? Did you call the\n\nChannel 1: Yeah.\n\nChannel 0: right\n\nChannel 1: Yeah.\n\nChannel 0: number?\n\nChannel 1: Yeah. Be because\n\nChannel 0: Who\n\nChannel 1: on\n\nChannel 0: did you\n\nChannel 1: on on on the on the sheet, we've got your numbers there.\n\nChannel 0: k. It's just intriguing because I'm I'm pretty sure you'd be working through another partner who's maybe reselling our services potentially. I I yeah.\n\nChannel 1: Yeah. But yeah. Well, this is pretty old machine, so I'm not sure who they\n\nChannel 0: What what machine are you\n\nChannel 1: were\n\nChannel 0: talking about? Sorry.\n\nChannel 1: It's the handheld particle counter measuring machine. I can get I can give you the model number.\n\nChannel 0: Sorry. Hello. You there? Can you hear me?\n\nChannel 1: Yes. Yes, Amir. Yes.\n\nChannel 0: Oh, sorry. I don't know what happened. Maybe accidentally hit the whole button or something on my software. But, yeah, I'm not sure about any machine or particle counter or anything like that at all. Like, I'm I bet you might have called the wrong number, to be honest.\n\nChannel 1: Is is this a Kano Max?\n\nChannel 0: No. This is Comstock.\n\nChannel 1: Oh, okay. K. That that's really weird. Okay, man.\n\nChannel 0: Yeah. I think you called the wrong number.\n\nChannel 1: 247. 25. Yeah. Well, this number I've got here. So that must have yeah.\n\nThat's really weird. Commsec.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Because we're in the SMS and voice business, not any particle counting business.\n\nChannel 1: Yeah. That's really weird because that number is 1802478887. Yes. If that number came up, that's really odd. Okay.\n\nNow\n\nChannel 0: Well,\n\nChannel 1: over with\n\nChannel 0: this\n\nChannel 1: me.\n\nChannel 0: is 18247888.\n\nChannel 1: Okay. Because I put he he have it's got a 7 at the end, but must have made the machine in Canon. Yeah. All good.\n\nChannel 0: That's\n\nChannel 1: Thank\n\nChannel 0: alright.\n\nChannel 1: you.\n\nChannel 0: You have dialed the wrong number. All good.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.01389478798955679},{"text":"Sean speaking.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.008064031600952148}],"sentiment":"neutral","sentiment_score":0.010007617063820362,"channel":0,"num_words":3,"start":2.48,"end":3.62},{"sentences":[{"text":"Hey, Sean.","start":3.9199998,"end":4.4,"sentiment":"neutral","sentiment_score":0.024235930293798447},{"text":"Sorry before about that.","start":4.4,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.20912163704633713},{"text":"Sorry about before.","start":6.64,"end":7.62,"sentiment":"neutral","sentiment_score":-0.2606683274110158},{"text":"I accidentally hung up.","start":7.68,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.32155489176511765}],"sentiment":"neutral","sentiment_score":-0.21971071053009766,"channel":1,"num_words":13,"start":3.9199998,"end":9.139999},{"sentences":[{"text":"That's 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He also has a machine from the company that is not working properly. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Because we've got one of your products, so I'm not sure if you guys can help me or not. alright.","start_word":64,"end_word":83,"intents":[{"intent":"Clarify issue","confidence_score":0.00027314885}]}]},"sentiments":{"segments":[{"text":"Hello. Sean speaking. Hey, Sean. Sorry before about that. Sorry about before. I accidentally hung up. That's fine. Sorry. Who am I talking to? Nat Najee from Safelab. From SafeHub. Yes. Oh, no. Sorry. Sorry. Sorry. Not SafeHub. NetClean. NetClean Australia. From where, sir? NetClean? Net claim. NetClean. Clean? Net Clean. Okay. Do we Yes. work with you guys? Or Yeah. I think so. Because we've got one of your products, so I'm not sure if you guys can help me or not. alright. So Net Clean. Who's your Who's your main account manager? Like, you you guys company. Right? Wait. Is is this is this not, like, customer support? No. This is this is Comstock for our partner. Oh, okay. As in we it is technical support, but for our partners. So are you using any voice services from someone or SMS? No. Pretty much what what I would have so we've we've got a machine from you guys. My boss has given it given me the machine. I'm trying to figure out something. So I'm not sure if that's something you can help me with. You sure you got it from us? Did you call the Yeah. right number? Yeah. Yeah. Be because Who on did you on on on the on the sheet, we've got your numbers there. k. It's just intriguing because I'm I'm pretty sure you'd be working through another partner who's maybe reselling our services potentially. I I yeah. Yeah. But yeah. Well, this is pretty old machine, so I'm not sure who they What what machine are you were talking about? Sorry. It's the handheld particle counter measuring machine. I can get I can give you the model number. Sorry. Hello. You there? Can you hear me? Yes. Yes, Amir. Yes. Oh, sorry. I don't know what happened. Maybe accidentally hit the whole button or something on my software. But, yeah, I'm not sure about any machine or particle counter or anything like that at all. Like, I'm I bet you might have called the wrong number, to be honest. Is is this a Kano Max? No. This is Comstock. Oh, okay. K.","start_word":0,"end_word":359,"sentiment":"neutral","sentiment_score":-0.09839922475318114},{"text":"That that's really weird.","start_word":360,"end_word":363,"sentiment":"negative","sentiment_score":-0.4427507817745209},{"text":"Okay, man. Yeah. I think you called the wrong number. 247. 25. Yeah. Well, this number I've got here. So that must have yeah.","start_word":364,"end_word":387,"sentiment":"neutral","sentiment_score":-0.1536358892917633},{"text":"That's really weird.","start_word":388,"end_word":390,"sentiment":"negative","sentiment_score":-0.3357347846031189},{"text":"Commsec. Yeah. Okay. 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